ADSL Modem with Ethernet or USB connection DM602 Installation Guide Technical Support Please refer to the Support Information card that shipped with your product. By registering your product at www.NETGEAR.com/register, we can provide you with faster expert technical support and timely notices of product and software upgrades. NETGEAR, INC. Support Information Phone: 1-888-NETGEAR (For US & Canada only) For other countries see your Support Information card. E-mail: Support@NETGEAR.com Website: www.NETGEAR.com ©2002 by NETGEAR, Inc. All rights reserved. NETGEAR and Auto Uplink are trademarks or registered trademarks of NETGEAR, Inc. in the United States and/or other countries. Other brand and product names are trademarks or registered trademarks of their respective holders. Information is subject to change without notice. Introduction ADSL Modem DM602 Thank you for purchasing a NETGEAR DM602 ADSL Modem. With this modem you can have secure high-speed ADSL Internet access for your computer using either an Ethernet or USB cable. This installation guide shows you how to connect the modem and configure it for secure Internet access. Setup is easy--follow the instructions in this guide and your system will be up and running quickly. If you have problems, there is a troubleshooting section on pages 11 and 12 to help you. You can get more detailed troubleshooting information from the Reference Manual on the CD, online at www.NETGEAR.com, or by phone. If you have questions about terminology, you can find definitions in the short glossary on page 13 and in the more extensive glossary in the Reference Manual. On the DM602 Resource CD, you'll find the DM602 Installation Assistant, which supplements the instructions in this installation guide by animating the step-by-step procedures given here. For more detailed information about installation, troubleshooting and configuration procedures, see the Reference Manual on the CD. Installation Overview Estimated time: 15 to 30 minutes 1. 2. 3. 4. Gather the configuration information you have for your Internet account from your Internet Service Provider (ISP). Connect the modem to your computer. Configure your computer to work with the modem and restart the computer. Configure the modem and go online to test the connection. 1 What's in the Box ADSL Modem DM602 Power adapter DS Micro Filter Phone Cable When you open the box, verify that you received everything. The package includes: · · · · · · · · · · DM602 ADSL Modem AC power adapter Microfilter splitter (depending on the country of purchase) Category 5 Ethernet straight-through cable USB cable (depending on the country of purchase) Phone cable DM602 Resource CD, including a full Reference Manual and Installation Assistant DM602 Installation Guide (this document) Warranty and registration card Support information card 2 E LIN DM602 ADSL Modem Resource CD, installation guide, support information card & warranty/registration card LF ER ILT NE PHO L DSPN H Category 5 100 Mbps Ethernet cable Before installing the DM602 modem, you must have active ADSL service and an Internet account with an Internet Service Provider (ISP). 1 · Gather Configuration Information from Your Internet Service Provider Ethernet Connection You may use the Ethernet connection with any computer that supports TCP/IP. To connect the modem with an Ethernet cable, you must have the following: An available RJ-45 Ethernet port in the computer -- either built-in or on an installed network interface card (NIC). Note: If you have a built-in modem or a modem card, the telephone jack for the modem looks very similar to an RJ-45 Ethernet port, but the RJ-45 port is larger. · · TCP/IP networking installed. For Windows® computers: Client for Microsoft® Networks software installed. Note: TCP/IP and Client for Microsoft Networks is installed on most Windows computers. If you have viewed Web sites with a browser, you are ready to go. Please see the Reference Manual on the CD if you need help installing either on a Windows computer. · An Ethernet patch cable. (One is provided with the modem.) USB Connection You may use the USB connection with any Windows computer that has an available USB port. To connect the modem with a USB cable, you must have the following: · · · A computer running Windows 98 or later. An available USB port. A USB cable. Connection information Later in the setup process when you configure the modem to work with your computer, you'll need to know the type of account you have with your ISP and specific account information. The next page includes blanks for you to fill in your ISP information and use later. Note: Your ISP should have provided you with a summary sheet of all the information needed to connect your computer to the Internet. If you cannot locate the information, you'll have to contact your ISP. 3 Multiplexing Method and Virtual Circuit Number Your ISP should give you information about the type of multiplexing used and the numbers for the virtual circuits, if used. Circle either: VC-Based or LLC-Based Note: Use LLC-Based if your ISP did not give you a specific method. VPI: VCI: (a number between 0 and 255) (a number between 1 and 65535) Login Name If your ISP requires a login name and password because you have a PPPoE or PPPoA account, fill in the following: Login name: Password: Service name: (if required by your ISP) (may be your full e-mail address) Note: The login name could be called a user name or account name by your ISP. The login name is case sensitive. You must type it exactly as given by your ISP. For example, c_jones is a different login name than C_Jones or cjones. Fixed (or Static) IP Address If you have a static IP address through your ISP, fill in the following information: Internet IP address: Subnet mask: Gateway IP address: . . . . . . . . . Note: For example, 169.254.141.148 could be a valid IP address. DNS server address information If you were given specific Domain Name System (DNS) server addresses, fill in the following: DNS Server IP address(es): . . . . . . 4 After unpacking the box and locating the configuration information, you can install the modem. Note: You do not have to power down your computer to do this, but if you need to move your computer (perhaps to get to a port in the back), you may want to shut down the computer before moving it. 2 1. Connect the Modem Line DSL Phone Ethernet Connection Connect a phone cord between the telephone wall jack and the ADSL port on the modem. DM602 ADSL Modem Note: If you want to connect a telephone using this wall jack, you may use a microfilter splitter as illustrated. 2. Use an Ethernet cable to connect the computer to the Ethernet port on the modem. Note: If you've powered down your computer, start it up now. 3. 4. Connect the power adapter into the back of the modem and then plug the adapter into a power source (such as a wall socket or power strip) and make sure that power is applied. Check the setup. (See the procedure on the next page.) USB Connection To use the USB port on the modem you must have a computer with Windows 98 or later. 1. Connect a phone cord between the telephone wall jack and the ADSL port on the modem. Note: If you want to connect a telephone at the wall jack, you may use a microfilter splitter as illustrated. 2. Connect the power adapter into the back of the modem and then plug the adapter into a power source (such as a wall socket or power strip) and make sure that power is applied. Note: If you've powered down your computer, start it up now. 3. 4. Insert the DM602 Resource CD in the CD-ROM drive. Use a USB cable to connect the computer to the USB port on the modem. The Add New Hardware wizard appears. 5 5. 6. 7. Click Next to start the wizard. Select Search for a suitable driver for my device and click Next. Verify the driver found on the CD is dm602bus.inf and click Next. Note: If Windows doesn't locate the driver automatically, you have to browse for the driver. It is in the [CD-ROM drive letter]:\DM602v1.0\USB\ folder. 8. Click Finish. The USB driver is installed. WARNING: Once you finish installing the USB driver, you MUST complete the process by installing the Ethernet driver. Next you need to install a special Ethernet driver for the modem, called NETGEAR PCattached Gateway, using the wizard that now appears on screen. 9. Click Next to start the wizard. 10. Again, select Search for a suitable driver for my device and click Next. 11. Verify the driver found on the CD is dm602eth.inf and click Next. Note: If Windows doesn't locate the driver automatically, you have to browse for the driver. It is in the [CD-ROM drive letter]:\DM602v1.0\USB\ folder. 12. If you get queried about a Microsoft digital signature, click Yes. 13. Click Finish. 14. Check the setup. Check the Setup · · The Power and Internet lights should be lit. For an Ethernet connection, the Ethernet light should be lit and may blink to show network activity. Note: If the Ethernet connection is a 100 Mbps connection, the light is green. If it is a 10 Mbps connection, the light is yellow. If the Power, Internet or Ethernet light isn't lit, go to Troubleshooting on page 11. · For a USB connection, the USB light should be lit and may blink to show network activity. Note: If the Power, Internet or USB light isn't lit, go to Troubleshooting on page 11. 6 Next, you configure the computer to interact with the modem. To do this, you configure the TCP/IP settings on the computer and then restart the computer. How you do this depends on your computer. 3 1. 2. 3. 4. Configure the Computer to Work with the Modem and Restart the Network Windows Operating System Normally, you leave the TCP/IP setup parameters at their factory default settings unless you have a specific reason to change them. You should verify that the computer is set to `obtain an IP address automatically' in the Network control panel. Windows 98 or Me Choose Settings>Control Panel from the Start menu. Double-click the Network icon. Click the Configuration tab. In the list of installed network components, select the TCP/IP entry for the computer's Ethernet adapter or NIC. Click Properties. Click the IP Address tab. If not selected, select Obtain an IP address automatically. Click the Gateway tab. Select and remove any IP Gateway addresses that are listed. Windows 2000 or XP 1. 2. 3. 4. Right-click My Network Place and choose Properties. Double-click Local Area Network Connection and click Properties. Select Internet Protocol (TCP/IP) and click Properties. Select Obtain IP address automatically and Obtain DNS server address automatically. Click OK twice and click Close. Restart your computer. Windows 98/Me 5. 6. 7. 8. 9. 10. Click OK and click OK again to. close the Network control panel. 11. Restart your computer. 5. 6. 7 Macintosh Operating System Mac OS® 8.6 or 9.x 1. 2. 3. 4. 5. 6. Choose Control Panels >TCP/IP from the Apple () menu. If not already selected, select Ethernet in the Connect via list. Select Using DHCP Server in the Configure list. Click the close box. Click Save. Restart your computer. Mac OS 8.6/9.x Mac OS X 1. 2. 3. 4. 5. 6. Choose System Preferences from the Apple menu. Double-click Network. If not already selected, select Built-in Ethernet in the Configure list. If not already selected, select Using DHCP in the TCP/IP tab. Click Save. Restart your computer. Linux® or UNIX® Operating System If you're installing the modem with a Linux-based or UNIX-based computer, see your system documentation to set up TCP/IP networking to obtain IP addresses automatically using DHCP. 8 4 1. 2. Configure the Modem and Test the Connection For PPPoE or PPPoA access If you have PPPoE or PPPoA access through your ISP, use this procedure to configure the modem to work with your ISP. You'll need the information you filled in on page 4. You configure your modem using Internet browser software such as Microsoft® Internet Explorer 5.0 or Netscape Navigator® 4.7 or later. Note: If you normally use a login program to access the Internet, do NOT start that program now. Start a browser on the computer connected to the modem. In the Address or Location box, type http://192.168.0.1 and press Enter or Return. Note: You may want to bookmark this address in your browser for handy access in the future. 3. 4. Type admin in the User Name box. Type password in the Password box. Note: Both User Name and Password are case sensitive. 5. 6. Click OK. The modem's Basic Settings page appears. Fill in the form on the Basic Settings page. (Refer to the information filled in on page 4.) Note: Helpful information appears on the right side of the page to assist you as you fill in the form. You may also find pertinent information in the ISP guide on the CD. 7. Click Apply to have your information sent to the modem. Note: You will no longer need to use a login program to get online ...