Reference Manual for the ProSafe Network Management System NMS100 NETGEAR, Inc. 4500 Great America Parkway Santa Clara, CA 95054 USA 202-10058-01 September 2004 September 2004 202-10058-01 © 2004 by NETGEAR, Inc. All rights reserved. September 2004. Trademarks NETGEAR is a trademark of Netgear, Inc. SNMPc, SNMPc Workgroup, SNMPc Enterprise, and Castle Rock Computing are trademarks of Castle Rock Computing. Air Messenger Pro is a trademark of Internet Software Solutions. Microsoft, Windows, and Windows NT are registered trademarks of Microsoft Corporation. Other brand and product names are registered trademarks or trademarks of their respective holders. NETGEAR ProSafe Network Management System is based on the SNMPc Network Management System, developed and exclusively owned by Castle Rock Computing, of California, U.S.A., at www.castlerock.com. NETGEAR ProSafe Network Management System is Copyright © 1998-2004, by Castle Rock Computing. All Rights Reserved. Each separate computer installation of NETGEAR ProSafe Network Management System must use a unique Software License Key. Statement of Conditions In the interest of improving internal design, operational function, and/or reliability, NETGEAR reserves the right to make changes to the products described in this document without notice. NETGEAR does not assume any liability that may occur due to the use or application of the product(s) or circuit layout(s) described herein. Customer Support Refer to the Support Information Card that shipped with your ProSafe Network Management System. ProSafe NMS includes free installation support for the first 30 days. Customer support after the initial 30 day period is offered as a feebased per-incident service. Please go to the Sales page at http://www.netgear.com for more information. World Wide Web NETGEAR maintains a World Wide Web home page that you can access at the URLhttp://www.netgear.com. A direct connection to the Internet and a Web browser such as Internet Explorer or Netscape are required. ii September 2004 202-10058-01 Contents Chapter 1 Introduction Audience, Scope, Conventions, and Formats ................................................................2-1 Overview .........................................................................................................................2-2 Other ProSafe NMS Features ........................................................................................2-2 ProSafe Network Management System .........................................................................2-3 System Requirements ....................................................................................................2-3 Device Access Modes ....................................................................................................2-3 None (TCP Only) ......................................................................................................2-4 ICMP (Ping) ..............................................................................................................2-4 SNMP V1 and V2c ...................................................................................................2-4 SNMP V3 .................................................................................................................2-4 Package Contents ..........................................................................................................2-4 Chapter 2 Installation and Startup Installing the ProSafe NMS Server and Local Console ..................................................3-1 Installing the Air Messenger Pro Paging Software .........................................................3-2 Starting the ProSafe NMS Server and Local Console ....................................................3-2 Disabling Automatic Console Login .........................................................................3-3 Starting a Local Console Session ............................................................................3-3 Stopping and Starting the Server .............................................................................3-3 Disabling Automatic Start up of ProSafe NMS Server System Tasks ......................3-3 Console Elements ..........................................................................................................3-4 Console Button Commands .....................................................................................3-5 Edit Button Bar ..................................................................................................3-5 Selection Tool ...........................................................................................................3-6 Event Log Tool .........................................................................................................3-6 View Window Area ...................................................................................................3-7 Contents July 2004 202-10036-01 i Chapter 3 Data and Statistics Working with the Map Database .....................................................................................4-1 The Map Selection Tree ...........................................................................................4-1 Using Map View Windows ........................................................................................4-2 Moving Map Objects .......................................................................................................4-3 Moving Objects at the Root Level ............................................................................4-3 Moving Objects Inside Subnet Levels ......................................................................4-4 Moving Objects from One Subnet to Another ..........................................................4-5 Changing Object Properties ...........................................................................................4-6 Attributes ..................................................................................................................4-6 Access Parameters ..................................................................................................4-7 Type-Dependent Attributes ......................................................................................4-8 Adding Map Objects .....................................................................................................4-10 Viewing Device MIB Data ............................................................................................. 4-11 The MIB Selection Tree ......................................................................................... 4-11 Manage Menus ...................................................................................................... 4-11 Custom Menus .......................................................................................................4-12 Table Display Elements ................................................................................................4-12 Graph Display Elements ...............................................................................................4-13 Graph Styles ..........................................................................................................4-13 Graph Page Controls .......................................................................................4-14 Graph Legend Control .....................................................................................4-14 Saving Long-term Statistics ..........................................................................................4-14 Creating a New Report ...........................................................................................4-14 Viewing Trend Data in a Graph Window ................................................................4-15 Limiting Saved Instances .......................................................................................4-16 Chapter 4 Polling and Emailing Setting Threshold Alarms ...............................................................................................5-1 Setting Status Variable Polling .................................................................................5-2 Configuring Automatic Alarms ..................................................................................5-2 Setting Manual Threshold Alarms ..................................................................................5-3 Polling TCP Application Services ...................................................................................5-4 Discovery of Four Built-in Services ..........................................................................5-4 ii July 2004 202-10036-01 Contents TCP Service Polling .................................................................................................5-4 Custom TCP Service Polling ....................................................................................5-5 Managing Polling for the Device ..............................................................................5-5 Emailing or Paging the Administrator on an Event .........................................................5-6 Other Event Types ........................................................................................................5-10 Emailing or Paging Multiple Users ................................................................................ 5-11 Chapter 5 Troubleshooting and Advanced Configuration Troubleshooting Network Discovery ...............................................................................6-1 Duration of Network Discovery .................................................................................6-1 Normal Discovery Map Layout .................................................................................6-1 Failure Symptoms and Solutions .............................................................................6-2 Discovery Agent Fails to Connect to the Server ......................................................6-3 Incorrect or Missing Community Names ..................................................................6-3 SNMP Device Access Control List ...........................................................................6-4 Firewalls Block SNMP Operations ...........................................................................6-4 Not Enough Seeds ...................................................................................................6-4 Broadcast Packet Losses .........................................................................................6-5 Limiting the Scope of Discovery ...............................................................................6-5 Setting Up New Filters .............................................................................................6-5 Stopping Discovery Auto-Layout ..............................................................................6-6 Appendix A Event Parameters ...........................................................................................................1-1 Glossary List of Glossary Terms ................................................................................................... G-1 Index Contents July 2004 202-10036-01 iii iv July 2004 202-10036-01 Contents Chapter 1 Introduction Audience, Scope, Conventions, and Formats This reference manual assumes that the reader has basic to intermediate computer and Internet skills. This guide uses the following typographical conventions: Table 1-1. italics bold SMALL CAPS Typographical Conventions Emphasis, books, CDs, URL names User input Screen text, file and server names, extensions, commands, IP addresses This guide uses the following format to highlight special messages: Note: This format is used to highlight information of importance or special interest. This manual is written for the ProSafe NMS according to these specifications. Table 1-2. Product Version Manual Publication Date Manual Scope ProSafe Network Management System September 2004 Note: Product information and updates are available on the NETGEAR Web site at http://kbserver.netgear.com. Introduction September 2004 202-10058-01 1-1 Reference Manual for the ProSafe Network Management System NMS100 Overview ProSafe NMS uses the popular SNMP management protocol to poll and configure devices, workstations, and servers over IP networks. Along with all the features expected in any SNMP management station, ProSafe NMS also includes the following advanced features: · · · · · · · · · · Scalable to 1,000 devices. SNMPv1, SNMPv2c and secure SNMPv3 support. Event forwarding, and email and pager notifications. Audit events for user actions (login and editing). Application Service (TCP) polling. Long-term trend reports. Custom MIB tables with derived MIB expressions. RMON-I user interface application. GUI device support development tools. Application programming inter ...