User manual NETGEAR WNDR3300

Wireless Router Setup Manual NETGEAR, Inc. 4500 Great America Parkway September 2007 208-10148-01 v1.0 Trademarks NETGEAR and the NETGEAR logo are registered trademarks, and RangeMax and Smart Wizard are trademarks of NETGEAR. Inc. Microsoft, Windows, and Windows NT are registered trademarks of Microsoft Corporation. Other brand and product names are registered trademarks or trademarks of their respective holders. Statement of Conditions In the interest of improving internal design, operational function, and/or reliability, NETGEAR reserves the right to make changes to the products described in this document without notice. NETGEAR does not assume any liability that may occur due to the use or application of the product(s) or circuit layout(s) described herein. © 2007 by NETGEAR, Inc. All rights reserved. ii Contents Getting to Know Your Wireless Router ................................................................................ 1 Unpacking Your New Wireless Router ............................................................................... 1 What You Need Before You Begin ..................................................................................... 6 Updating Your Router Firmware ........................................................................................ 7 Two Setup Methods: Smart Wizard Setup or Manual Setup ............................................. 7 Smart Wizard Setup .......................................................................................................... 8 Manual Setup .................................................................................................................... 8 Product Registration, Support, and Documentation ........................................................ 13 Accessing the Wireless Router after Installation and Checking for New Firmware ......... 14 Setting Up and Testing Basic Wireless Connectivity ....................................................... 16 Implementing Appropriate Wireless Security ................................................................... 17 Help with Troubleshooting .................................................................................................. 19 Basic Troubleshooting ..................................................................................................... 19 Troubleshooting Connectivity Using the Ping Utility ........................................................ 25 Default Configuration .......................................................................................................... 27 Default Configuration Settings ......................................................................................... 27 Restoring the Default User Name and Password ............................................................ 30 Related Documents.............................................................................................................. 31 Contents iii iv Contents Getting to Know Your Wireless Router Congratulations on your purchase of the NETGEAR® RangeMax Duo Wireless-N Router WNDR3300. Before you begin installing your router, check the package contents (see Unpacking Your New Wireless Router). Become familiar with the front and back panels of your router--especially the status lights--and the important information on the router label (see "Bottom Label" on page 6). Unpacking Your New Wireless Router The product package should contain the following items: · The wireless router · A snap-on stand for your wireless router · An AC power adapter (varies by region) · A yellow Ethernet cable · The Resource CD, which includes: ­ The Smart Wizard Installation Assistant (Autorun.exe) ­ A PDF version of this manual ­ A link to the online Reference Manual Warranty and Support Information cards · If any of the parts are incorrect, missing, or damaged, contact your NETGEAR dealer. Keep the carton, including the original packing materials, in case you need to return the product for repair. To prepare your router for installation: 1. Carefully peel off the protective film covering the sides of your router. Getting to Know Your Wireless Router v1.0, September 2007 1 Wireless Router Setup Manual 2. Set up your wireless router by inserting the router into the stand supplied with your router. Figure 1 3. Place your router in an area suitable for installation (near an AC power outlet and accessible to the Ethernet cables for your wired computers). 2 Getting to Know Your Wireless Router v1.0, September 2007 Wireless Router Setup Manual Router Front Panel 2.4 GHz 5GHz 1 2 3 4 5 Figure 2 You can use the status lights on the front of the wireless router to verify various conditions. Table 1. Item 1 Status Light Descriptions Activity On green solid Blinking Off Description Power is supplied to the router. The unit is starting up, or the reset button is being pushed to restore the factory default settings. Power is not supplied to the router. The unit is operating in 11 N mode at 2.4 GHz. The unit is operating in Legacy G mode at 2.4 GHz. Data is being communicated over the wireless network. The unit is operating in 11 N mode at 5 GHz. 11 N mode at 5 GHz is off. Data is being communicated over the wireless network. No Ethernet cable is connected to the modem. The Ethernet cable connection to the modem is good. Packets are being transmitted and received from a modem or other network device, but no IP address has been received. No IP address has been received. IP address has been received. IP address received and data is being transmitted and received. Function Power 2 2.4 GHz Mode On blue solid Amber Blinking 3 5 GHz Mode On blue solid Off Blinking 4 Internet Amber off Amber on Amber blinking Green off On Blinking Getting to Know Your Wireless Router v1.0, September 2007 3 Wireless Router Setup Manual Table 1. Item 5 Status Light Descriptions (continued) Activity Green Amber Description The LAN port has detected a 100 Mbps link with an attached device. The LAN port has detected a 10 Mbps link with an attached device. Function LAN Router Back Panel The rear panel of the WNDR3300 router contains the items in the list that follows the figure. 1 Figure 3 2 3 4 The back of the wireless router includes: 1. Four local (LAN) 10/100 Mbps Ethernet ports for connecting the router to local computers 2. Internet (WAN) Ethernet port for connecting the router to a cable or DSL modem 3. Factory default reset button 4. AC power adapter outlet 4 Getting to Know Your Wireless Router v1.0, September 2007 Wireless Router Setup Manual Top Panel Figure 4 The top of the wireless router includes a dome that performs two functions: · Antenna display lights. The lights identify which of the seven internal antennas are active. The lights flash according to the direction of the wireless signal. These status lights are off by default but can be turned on. Wi-Fi Protected Setup (WPS). Pushing on the dome opens a 2 minute window for the router to enable WPS security with other WPS-enabled devices. · To turn the antenna display lights on or off: 1. Push the dome for less than 2 seconds, then release. If lights are off they will turn on. 2. Push the dome for less than 2 seconds, then release. If lights are on they will turn off. To connect to another device using WPS: 1. Push the dome for over 2 seconds, then release. The dome lights should begin to blink. While the router is in WPS enable mode (a maximum of 2 minutes), wireless security is not enabled. Indoors, computers can connect over wireless networks at a range of several hundred feet. Unlike wired network data, your wireless data transmissions can extend beyond your walls and anyone with a compatible adapter can receive them, allowing others outside of your immediate area to access your network. For more information on security, see the Reference Manual that is available from a link on the Resource CD as well as a link in the main menu of your router. Getting to Know Your Wireless Router v1.0, September 2007 5 Wireless Router Setup Manual 2. While the dome light is blinking, you have 2 minutes to enable WPS on the device you are trying to connect with the router. The blinking will cease when one of these 2 conditions occur (The lights return to off or antenna display, depending on how you have set them.): · WPS is enabled between the router and the other device you are connecting to. · The 2 minute window period expires for establishing a WPS connection. Whether or not a connection is established, your router security and SSID will now be configured for WPS. 3. If after enabling WPS you need to connect a device that does not include WPS functionality, you will need to first log into the router and obtain the security key. For more information, refer to "Accessing the Wireless Router after Installation and Checking for New Firmware" on page 14 and the online Reference Manual, available as a link on the Resource CD. 4. If you want to disable WPS, you have to reset your router to default factory settings. For information on resetting, see "Restoring the Default User Name and Password" on page 30. Bottom Label View the label on the bottom of the wireless router to identify the serial number, port connectors, status lights, and default login information.. Figure 5 What You Need Before You Begin Prepare the following before you set up your router: · 6 Internet service. Getting to Know Your Wireless Router v1.0, September 2007 Wireless Router Setup Manual · The configuration information your Internet Service Provider (ISP) gave you. Depending on how your Internet account was set up, you might need one or more of these settings for the wireless router to access the Internet: -- Host and domain names -- Internet login name and password (frequently an e-mail address and password) -- Domain Name Server (DNS) addresses -- Fixed or static IP address Your ISP should have provided you with all the information needed to connect to the Internet. If you cannot locate this information, you can ask your ISP to provide it. · For cable modem service, use the computer you first used to set up your Internet service. Updating Your Router Firmware NETGEAR is always improving the operability and features included with your router. To make it easy for you to receive the best, most up-to-date features of your router, NETGEAR provides a variety of methods for updating your product. · · The Smart Wizard installation assistant lets you check for and install updates as part of the setup activity. The router includes an update feature that lets you check for and install updates. You must be logged in to the router to use this feature. These options are discussed in "Accessing the Wireless Router after Installation and Checking for New Firmware" on page 14. Two Setup Methods: Smart Wizard Setup or Manual Setup You have two methods available for setting up your wireless router: · Smart Wizard Setup.This option is the easiest. The wizard guides you through the setup process, automates many of the steps, and verifies that necessary conditions exist and that steps you perform have been successfully completed. This option requires a PC running Microsoft Windows. Manual Setup. This option is best if you cannot use the wizard on the CD, are replacing an existing wireless router, or are technically knowledgeable. Follow the instructions in this manual to set up your wireless router. 7 · Getting to Know Your Wireless Router v1.0, September 2007 Wireless Router Setup Manual Use the setup option that best suites you. Smart Wizard Setup The wizard setup process takes about 20 minutes to complete. 1. Insert the NETGEAR CD into a Windows PC. The CD automatically starts and detects the language you are using on your PC. Accept the language option, or change to a different language. If the CD does not automatically start, browse the CD and double-click Autorun. Be sure to double-click the Autorun file that begins with an upper-case A. 2. When the Welcome screen displays, click Setup to start the Smart Wizard. Follow the wizard instructions. Manual Setup There are two steps to setting up your wireless router: 1. Connect the router to the ADSL or cable modem, and connect a computer to the router. Your computer has to be set to automatically get its TCP/IP network settings from the router through DHCP. This is usually the case. If your are unsure about this, use the wizard on the CD, which automatically takes care of this for you, or refer to the documentation for your computer. 2. Configure the router to use your Internet service. Connecting Your Wireless Router To connect your wireless router: 1. Connect the wireless router, the computer, and the modem. a. Turn off your computer. b. Turn off and unplug the cable or ADSL broadband modem. 8 Getting to Know Your Wireless Router v1.0, September 2007 Wireless Router Setup Manual c. Locate the Ethernet cable (1) that connects your computer to the modem. 1 2 Figure 6 d. Disconnect the cable at the modem (2). You will connect it to the router later. e. Use the label on the bottom of the wireless router to locate the Internet port, which is on the left next to the power connection. f. Locate the Ethernet cable that came with the NETGEAR product. Securely insert that Ethernet cable into your modem and into the Internet port of the wireless router (3). 3 Internet Figure 7 Getting to Know Your Wireless Router v1.0, September 2007 9 Wireless Router Setup Manual g. Locate the cable you removed from the modem in Step c. Securely insert that cable (4) into a LAN port on the router such as LAN port 1. 4 Internet Figure 8 Your network cables are connected, and you are ready to start your network. 2. Start your network in the correct sequence. Failure to start or restart your network in the correct sequence could prevent you from accessing the Internet. a. First, plug in and turn on the cable or DSL modem. Wait 2 minutes. b. Now, plug the power cord into your wireless router and into a power outlet. Wait 1 minute. c. Last, turn on your computer. For DSL customers, if software logs you in to the Internet, do not run that software. You might need to go to the Internet Explorer Tools menu, Internet Options, then click the Connections tab where you can select Never dial a connection. 10 Getting to Know Your Wireless Router v1.0, September 2007 Wireless Router Setup Manual 2.4 GHz 5GHz 1 2 3 4 5 Figure 9 d. Check the wireless router status lights to verify the following: · · · Power. The power light (1) should turn solid green. If it does not, see "Basic Functions Are Not Working" on page 20. Mode. The Mode light (2) should be on: the Mode light (3) should be off. Internet: The Internet port light (4) should be lit. If it is not, make sure that the Ethernet cable is securely attached to the wireless router Internet port and that the modem, and the modem is powered on. LAN. A LAN light (5) should be lit. Green indicates that your computer is communicating at 100 Mbps; amber indicates 10 Mbps. If a LAN light is not lit, check that the Ethernet cable from the computer to the router is securely attached at both ends, and that the computer is turned on. · 3. Connect to the wireless router by typing http://www.routerlogin.net in the address field of your browser, and then click Enter. Figure 10 Connect to the wireless router by typing any one of these three URLs in the address field of your browser, then clicking Enter: · http://www.routerlogin.net · http://www.routerlogin.com · http://192.168.1.1 Getting to Know Your Wireless Router v1.0, September 2007 11 Wireless Router Setup Manual A login window like the one in the following figure opens: Figure 11 4. For security reasons, the router has its own user name and password. When prompted, enter admin for the router user name and password for the router password, both in lower case letters. The router user name and password should not be confused with any user name or password you may use to log in to your Internet connection. After logging in, if you see a window with a message about firmware upgrades, click Close Window. 12 Getting to Know Your Wireless Router v1.0, September 2007 Wireless Router Setup Manual Documentation link under Web Support to view support information or the documentation for the wireless router. Accessing the Wireless Router after InstaE R.p108 T9 0 r W r 14 Getting to Know Your Wireless Router v1.0, September 2007 Wireless Router Setup Manual A login window like the one in the following figure opens: Figure 14 Enter the user name and password. To update your router firmware: 1. If the Router Upgrade screen does not display automatically, select Router Upgrade under Maintenance on the main menu. The Router Upgrade screen displays. 2. Click Browse, and locate the unzipped firmware image that you downloaded to your PC (the file ends in .chk). 3. Once you have selected the file, click Upload to send the software to the router. The upload process takes several minutes. When the software upload process is complete, the router restarts. Do not try to go online, turn off the router, shut down the computer, or do anything else to the router until the router finishes restarting! When the Power light stops blinking, wait a few seconds more before using the router. 4. After the router has restarted, select Router Status under the Maintenance heading. Check the firmware version to verify that your router now has the new software installed. Getting to Know Your Wireless Router v1.0, September 2007 15 Wireless Router Setup Manual If you are unable to successfully upgrade using this method, refer to the online Reference Manual available through the Documentation link on the router main menu (or through a link on the Resource CD) for other ways to upgrade the router. If you selected the No radio button during installation, and want to check for new firmware later, use the following procedure. Determine the firmware version currently running on your router before you check for updates on the NETGEAR website. Then go to the NETGEAR website and select the model number for this router. If a later version of the firmware is available, upload the firmware to your computer, and upgrade your router. To manually check for new router firmware: 1. Open a browser window, and type http://www.routerlogin.net in the address field of your browser. Press Enter. 2. When prompted, enter the default user name and password (admin for the router user name and password for the router password), both in lowercase letters. If you changed the user name and password from the defaults, then enter your new user name and password. 3. Select Router Status under Maintenance on the router menu. When the Router Status screen displays, note the version number of your router firmware. 4. Go to http://www.NETGEAR.com/support, and select Downloads from the menu bar. 5. From the Product Selection drop-down list, select your router model number. The Product Support page for your router displays. 6. Under Downloads, check the most recent firmware version offered against the firmware version shown on the Router Status screen. 7. If the version on the NETGEAR website is more recent, click on its version number, then click Right-click and Save to Download and save the file to a location on your hard disk. 8. Follow the procedure in "To update your router firmware:" on page 15 to complete the upgrade process. Setting Up and Testing Basic Wireless Connectivity Follow these instructions to set up and test basic wireless connectivity. Once you have established basic wireless connectivity, you can enable security settings appropriate to your needs. 16 Getting to Know Your Wireless Router v1.0, September 2007 Wireless Router Setup Manual To set up and test basic wireless connectivity: 1. Log in to the wireless router at its default LAN address of http://192.168.1.1 with the default user name of admin and default password of password, or using whatever LAN address and password you have set up. 2. Click Wireless Settings in the main menu bar of the wireless router. 3. Note that the default SSID is NETGEAR. The SSID of any wireless adapters must match the SSID you configure in the wireless router. If they do not match, you will not get a wireless connection. 4. Set the region, Selecting the region in which the wireless interface will operate. 5. To save your changes, click Apply. If you are configuring the router from a wireless computer and you change the router's SSID, channel, or security settings, you will lose your wireless connection when you click Apply. You must then change the wireless settings of your computer to match the router's new settings. 6. Configure and test your computers for wireless connectivity. Program the wireless adapter of your computers to have the same wireless network name (SSID) as the wireless router. Check that they have a wireless link and are able to obtain an IP address by DHCP from the router. Implementing Appropriate Wireless Security Indoors, computers can connect over 802.11g wireless networks at a range of over 300 feet. Such distances can allow for others outside of your immediate area to access your network. Unlike wired network data, your wireless data transmissions can extend beyond your walls and can be received by anyone with a compatible adapter. For this reason, use the security features of your wireless equipment. The wireless router provides highly effective security features, which are covered in detail in the Reference Manual that is available from a link on the Resource CD as well as a link in the main menu of your router. Follow the instructions in this manual and in the router help screens to implement the security features appropriate to your needs. Getting to Know Your Wireless Router v1.0, September 2007 17 Wireless Router Setup Manual 18 Getting to Know Your Wireless Router v1.0, September 2007 Help with Troubleshooting This chapter gives information about troubleshooting your wireless router. You will find help with the following problems: · Basic troubleshooting -- "Common Things That Can Go Wrong" on page 19 -- "Basic Functions Are Not Working" on page 20 -- "I Am Unable to Log In to the Wireless Router" on page 21 -- "The Internet Service Connection Is Not Working" on page 22 -- "How Do I Restore the Default Password and Configuration Settings?" on page 24 Advanced connectivity troubleshooting using the PING utility -- "Testing the Path from a PC to Your Router" on page 25r -- "Testing the Path from a PC to the Internet" on page 26 · Basic Troubleshooting Here are some tips for correcting simple problems you might have. Common Things That Can Go Wrong Verify that you do not have these common problems. Be sure to always start your network in this sequence: 1. Turn off and unplug the modem from it's power outlet, and turn off the wireless router and computer. 2. Turn on the modem, and wait 2 minutes. 3. Turn on the wireless router, and wait 1 minute. 4. Turn on the computer. Help with Troubleshooting v1.0, September 2007 19 Wireless Router Setup Manual Make sure that the Ethernet cables are securely plugged in: 1. Verify that the Internet status light on the wireless router will be lit if the Ethernet cable to the wireless router from the modem is plugged in securely and the modem and wireless router are both turned on (see "Router Front Panel" on page 3). 2. Verify that for each powered-on computer connected to the wireless router with a securely plugged in Ethernet cable, the corresponding wireless router LAN port status light is lit (see "Router Front Panel" on page 3). The label on the bottom of the wireless router identifies the number of each LAN port (see "Bottom Label" on page 6). Make sure that the network settings of the computer are correct: 1. Verify that your LAN connected computers are configured to obtain an IP address automatically through DHCP. For help with this, see the documentation for your computer or "Related Documents" on page 31. 2. Verify whether the MAC address is needed. Some cable modem services require you to use the MAC address of the computer registered on the account. If so, in the Router MAC Address section of the Basic Settings menu, select Use this Computer's MAC Address. To save your settings, click Apply. Restart the network in the correct sequence. Check the router status lights to verify correct router operation: If the Power light does not turn solid green within 2 minutes after you turn the router on, reset the router according to the instructions in "How Do I Restore the Default Password and Configuration Settings?" on page 24. Basic Functions Are Not Working After you turn on power to the router, check these status lights: 1. When power is first applied, verify that the Power light blinks and then turns solid green. a. Make sure that the power cord is properly connected to your router and that the power supply adapter is properly connected to a functioning power outlet. b. Check that you are using the power adapter supplied by NETGEAR for this product. If the error persists, you have a hardware problem and should contact technical support. 2. After approximately 20 seconds, verify that: a. The appropriate Mode light is lit (the 2.4 GHz mode is the default). b. The Internet port is connected and its light is lit. 20 v1.0, September 2007 Help with Troubleshooting Wireless Router Setup Manual c. The LAN port lights are lit for any local ports that are connected. If a port's light is lit, a link has been established to the connected device. If a LAN port is connected to a 100 Mbps device, verify that the port's light is green. If the port is 10 Mbps, the light is amber. For more information about the status lights, see "Router Front Panel" on page 3. Verify if the LAN or Internet port lights are not on when the Ethernet connection is made: 1. Make sure that the Ethernet cable connections are secure at the router and at the computer. 2. Make sure that power is turned on to the connected computer. 3. Make sure that you are using Ethernet cables like the cable that was supplied with the wireless router. I Am Unable to Log In to the Wireless Router If you are unable to log in to the wireless router, check the following: · · If you are using an Ethernet-connected computer, check the Ethernet connection between the computer and the router as described in the previous section. Make sure that you are using the correct login information. The factory default login name is admin, and the password is password. Make sure that Caps Lock is off when you enter this information. Typically, your computer's address should be in the range of 255.255.255.0.2 to 255.255.255.0.254. Refer to your computer's documentation for help with finding your computer's IP address. If your computer's IP address is 169.254.x.x, verify that you have a good connection from the computer to the router, and then restart your computer. · Make sure that your browser has Java, JavaScript, or ActiveX enabled. If you are using Internet Explorer, click Refresh to be sure that the Java applet is loaded. Try closing the browser and starting it again. · Help with Troubleshooting v1.0, September 2007 21 Wireless Router Setup Manual The Internet Service Connection Is Not Working If your router is unable to access the Internet, check that the Internet connection is working, and then check that the wireless router can get an Internet address. Check that the Internet connection is working: 1. Internet connection. First verify that your cable or ADSL modem has a successful connection. The cable or ADSL modem status lights indicate if the modem connection is successful or not. Check your modem documentation, or call your Internet service provider for help with verifying that the modem has a successful connection. 2. Wireless router Internet light is green or blinking green. If your Internet light is green or blinking green, then you have a good Internet connection, and your wiring is correct. 3. Wireless router Internet light blinking amber. If your Internet light is blinking amber, then your wireless router is attempting to make an Internet connection with the service provider. The LED should turn green within several minutes. If it does not, check the Internet connection on the modem as described above. 4. Wireless router Internet light off. If the Internet light is off, verify that the Ethernet cable is securely connected between the cable or ADSL modem, and that both the modem and wireless router are turned on. Obtaining an Internet IP Address If your wireless router is unable to access the Internet, and your Internet light is amber or blinking amber, check the wireless router to see if it is able to get an Internet IP address from your service provider. Unless you have a static IP address, your wireless router automatically requests an IP address from your service provider. To check the Internet IP address from the browser interface: 1. Log in to the wireless router. 2. Use the Router Status link under the Maintenance heading to check that an IP address is shown for the Internet port. If 0.0.0.0 is shown, your wireless router has not obtained an IP address from your service provider. If your router is unable to obtain an IP address from the your service provider, the problem might be one of the following: · Your service provider might require a login. Ask your service provider whether they require PPP over Ethernet (PPPoE) login. 22 v1.0, September 2007 Help with Troubleshooting Wireless Router Setup Manual · · The service name, user name, and password might be set incorrectly. See "Troubleshooting PPPoE". Your service provider might check for your computer's host name. Assign the computer host name of your ISP account to the wireless router in the Basic Settings screen. Your service provider allows only one Ethernet MAC address to connect to Internet, and might check for your computer's MAC address, in this case, do one of the following: · · Inform your service provider that you have bought a new network device, and ask them to use the wireless router's MAC address. Configure your router to spoof your computer's MAC address. This can be done in the Basic Settings screen. Refer to the online help in the wireless router main menu. · Troubleshooting PPPoE To troubleshoot a PPPoE connection: 1. Log in to the wireless router. 2. Under the Maintenance heading, select the Router Status link. 3. Click the Connection Status button. 4. If all of the steps indicate OK then your PPPoE connection is up and working. 5. If any of the steps indicates Failed, you can attempt to reconnect by clicking Connect. The wireless router will continue to attempt to connect indefinitely. If you cannot connect after several minutes, you might be using an incorrect service name, user name, or password. There also might be a provisioning problem with your ISP. Unless you connect manually, the wireless router will not authenticate using PPPoE until data is transmitted to the network. Troubleshooting Internet Browsing If your wireless router can obtain an IP address but your computer is unable to load any Web pages from the Internet, check the following. · Your computer might not recognize any DNS server addresses. Help with Troubleshooting v1.0, September 2007 23 Wireless Router Setup Manual A DNS server is a host on the Internet that translates Internet names (such as www addresses) to numeric IP addresses. Typically your ISP provides the addresses of one or two DNS servers for your use. If you entered a DNS address when you configured the wireless router, restart your computer. Alternatively, you can configure your computer manually with DNS addresses, as explained in the documentation for your computer. · Your computer might not have the wireless router configured as its default gateway. Restart the computer, and verify that the wireless router address (192.168.1.1) is listed by your computer as the default gateway address. The factory default wireless router address is 192.168.1.1. However, if the router detects a conflict with the address it gets from your modem, it automatically picks a different address for itself. In this case, you can log in to the router using www.routerlogin.net to verify its LAN IP address. Click the LAN IP Setup link in the Advanced menu. Take note of the LAN TCP/IP setup IP address, which should match the default gateway IP address on your computer. How Do I Restore the Default Password and Configuration Settings? This section explains how to restore the factory default configuration settings, changing the router's administration password to password and the IP address to 192.168.1.1. This procedure will erase all the current configuration settings and restore the factory defaults. To restore the factory default configuration settings, use the reset button on the rear panel of the router: 1. Use a sharp object like a pen or a paper clip to press and hold the default reset button for about 20 seconds (see "Restoring the Default User Name and Password" on page 30), until the Power light begins to blink. 2. Release the reset button, and wait for the router to restart and for the Power light to stop blinking and become solid green. 24 v1.0, September 2007 Help with Troubleshooting Wireless Router Setup Manual Troubleshooting Connectivity Using the Ping Utility Most computers and routers have a diagnostic utility called ping that sends an request to a target device. The device then replies. The ping utility makes it easy to troubleshoot a network.. This section includes advanced troubleshooting techniques. Testing the Path from a PC to Your Router You can ping the wireless router to verify that the LAN path from your computer to your router is set up correctly. 1. From the Windows toolbar, click Start and select Run. 2. In the field provided, type Ping followed by the address of the router, as in this example: ping www.routerlogin.net or ping 192.168.1.1 3. Click OK. You should see a message like this one: Pinging 192.168.1.1 with 32 bytes of data If the path is working, you see this message: Reply from 192.168.1.1: bytes=32 time=NN ms TTL=xxx If the path is not working, you see this message: Request timed out If the path is not functioning correctly, you could have one of the following problems: · Wrong physical connections -- Make sure that the LAN port light is on. If the light is off, follow the instructions in "Verify if the LAN or Internet port lights are not on when the Ethernet connection is made:" on page 2-21. -- Check that the corresponding lights are on for your computer's network interface card. · Wrong network configuration -- Verify that the Ethernet card driver software and TCP/IP software are both installed and configured on your computer. Help with Troubleshooting v1.0, September 2007 25 Wireless Router Setup Manual -- Verify that the IP address for your router and your computer are correct and that the addresses on both begin with 255.255.255.0. Testing the Path from a PC to the Internet After verifying that the path between your computer and the wireless router works correctly, test the path from your PC to the Internet. From the Windows Start > Run... menu, type: PING -n 10 where is the IP address of a remote device such as your ISP's DNS server. If the path is functioning correctly, replies as in the previous section are displayed. If you do not receive replies: · Check that your PC has the IP address of your router listed as the default gateway. If the IP configuration of your PC is assigned by DHCP, this information is not visible in your PC's Network Control Panel. Verify that the IP address of the router is listed as the TCP/IP default gateway. Check to see that the network address of your PC (the portion of the IP address specified by the netmask) is different from the network address of the remote device. If your ISP assigned a host name to your PC, enter that host name as the account name in the Basic Settings screen. · · 26 v1.0, September 2007 Help with Troubleshooting Default Configuration Default Configuration Settings This section provides factory default settings and technical specifications for the RangeMax Duo Wireless-N Router WNDR3300. Table 2. Feature Smart Wizard Router Login Router Login URL Login name (case-sensitive) printed on product label Login password (case-sensitive) printed on product label Internet Connection WAN MAC Address MTU Size Local Network Router Lan IP address printed on product 192.168.1.1 label (also known as modem IP address) Router Subnet DHCP Server Time Zone Time Zone Adjusted for Daylight Saving Time 255.255.255.0 Enabled Pacific Time Disabled Use default hardware address 1500 http://www. routerlogin.net or http://www.routerlogin.com admin password Wireless Router Default Configuration Settings Default Setting Enabled Default Configuration v1.0, September 2007 27 Wireless Router Setup Manual Table 2. Feature Firewall Inbound (communications coming in from Disabled (bars all unsolicited requests) the Internet) Outbound (communications going out to the Internet) Wireless Wireless Communication SSID Name Security Broadcast SSID Transmission Speed Country/Region RF Channel Operating Mode Enabled NETGEAR Disabled Enabled Autoa United States in the US, otherwise varies by region 6 until region selected · Mode 1. 802.11N 2.4G mode (enabled) · Mode 2. 802.11N 5G + Legacy 802.11g at 2.4G (disabled) Best Full Enabled (all) Wireless Router Default Configuration Settings (continued) Default Setting Data Rate Output Power a. Maximum Wireless signal rate derived from IEEE Standard 802.11 specifications. Actual throughput will vary. Network conditions and environmental factors, including volume of network traffic, building materials and construction, and network overhead lower actual data throughput rate. Network Protocol and Standards Compatibility Data and Routing Protocols: Power Adapter North America: United Kingdom, Australia: Europe: Japan: All regions (output): Physical Specifications Dimensions: 28 x 175 x 119 mm (1.1 x 6.89 x 4.68 in.) 120V, 60 Hz, input 240V, 50 Hz, input 230V, 50 Hz, input 100V, 50/60 Hz, input 12 V DC @ 1.5A output, 18W maximum TCP/IP, RIP-1, RIP-2, DHCP PPP over Ethernet (PPPoE) 28 v1.0, September 2007 Default Configuration Wireless Router Setup Manual Table 2. Feature Weight: Wireless Router Default Configuration Settings (continued) Default Setting 0.5 kg (1.2 lb) Environmental Specifications Operating temperature: Operating humidity: Electromagnetic Emissions Meets requirements of: FCC Part 15 Class B VCCI Class B EN 55 022 (CISPR 22), Class B C-Tick N10947 Interface Specifications LAN: WAN: Wireless: 10BASE-T or 100BASE-Tx, RJ-45 10BASE-T or 100BASE-Tx, RJ-45 Maximum wireless signal rate complies with the IEEE 802.11 standard. Actual throughput will vary. Network conditions and environmental factors, including volume of network traffic, building materials and construction, and network overhead, lower actual data throughput rate. Auto Rate Sensing 2.4 Ghz & 5 Ghz Standards IEEE 802.11n draft version 1.0 IEEE 802.11n, IEEE 802.11g, IEEE 802.11b 2.4 GHz IEEE 802.11n, IEEE 802.11g 5.0 GHz Maximum Computers Per Wireless Network: Operating Frequency Ranges: Limited by the amount of wireless network traffic generated by each node. Typically 30-70 nodes. 2.412~2.462 GHz (US) 2.457~2.462 GHz (Spain) 2.412~2.484 GHz (Japan)2.457~2.472 GHz (France) 2.412~2.472 GHz (Europe ETSI) 802.11 Security: 40-bit (also called 64-bit) and 128-bit WEP, WPAPSK and WPA2-PSK. 0° to 40° C (32º to 104º F) 90% maximum relative humidity, noncondensing Radio Data Rates: Frequency Data Encoding: Default Configuration v1.0, September 2007 29 Wireless Router Setup Manual Restoring the Default User Name and Password You can restore the factory default configuration settings that reset the router's user name to admin, the password to password, and the IP address to 192.168.1.1. This procedure erases your current configuration and restores the factory defaults. To restore the factory default configuration settings: 1. Use a sharp object such as a pen or a paper clip to press and hold the default reset button, located on the rear panel of the router, for about 20 seconds (see "Router Back Panel" on page 4). 2. Release the reset button until the Power light begins to blink and wait for the router to restart. The factory default settings will be restored so that you can access the router from your web browser using the factory defaults. 30 v1.0, September 2007 Default Configuration Related Documents This appendix provides links to reference documents you can use to gain a more complete understanding of the technologies used in your NETGEAR product. Table 3. Document TCP/IP Networking Basics Preparing Your Network Glossary Reference Documents Link http://documentation.netgear.com/reference/enu/tcpip/index.htm http://documentation.netgear.com/reference/enu/wsdhcp/index.htm http://documentation.netgear.com/reference/enu/glossary/index.htm Related Documents v1.0, September 2007 31 Wireless Router Setup Manual 32 v1.0, September 2007 Related Documents Registration and Certifications Product Registration, Support, and Documentation Register your product at http://www.NETGEAR.com/register. You must register before you can use our telephone support service. Product updates and Web support are always available by going to: http://www.netgear.com/support. Setup documentation is available on the CD, on the support website, and on the documentation website. When the wireless router is connected to the Internet, click the KnowledgeBase link to view support information or click the Documentation link to view the online Reference Manual for this wireless router. Maximum Wireless Signal Rate Derived from IEEE Standard 802.11 Specifications Actual data throughput will vary. Network conditions and environmental factors, including volume of network traffic, building materials and construction, and network overhead, lower actual data throughput rate. Federal Communications Commission (FCC) Compliance Notice: Radio Frequency Notice This equipment has been tested and found to comply with the limits for a Class B digital device, pursuant to part 15 of the FCC Rules. These limits are designed to provide reasonable protection against harmful interference in a residential installation. This equipment generates, uses, and can radiate radio frequency energy and, if not installed and used in accordance with the instructions, may cause harmful interference to radio communications. However, there is no guarantee that interference will not occur in a particular installation. If this equipment does cause harmful interference to radio or television reception, which can be determined by turning the equipment off and on, the user is encouraged to try to correct the interference by one or more of the following measures: · · · · Reorient or relocate the receiving antenna. Increase the separation between the equipment and receiver. Connect the equipment into an outlet on a circuit different from that to which the receiver is connected. Consult the dealer or an experienced radio/TV technician for help. 33 34