Nortel Knowledge Network Meridian Digital Telephones M2006 M2008/M2008HF M2616 User Guide Enterprise Solutions Documentation While you are away from your desk: Call Forward 38 Contents Contents Introducing your Meridian Digital Telephone Meridian Digital Telephones ................................................................... 1 M2616 ................................................................................................. 1 M2008/M2008HF ................................................................................ 2 M2006 ................................................................................................. 3 Selecting a position for your Meridian Digital Telephone .......................... 4 Parts of your Meridian Digital Telephone ................................................. 5 1 Your telephone's display Idle screen format .................................................................................. 6 Calling party information ....................................................................... 6 Display options ..................................................................................... 6 Using Display Options ........................................................................... 7 6 Your telephone's features Initiating Calls ..................................................................................... 10 To call using the dial pad ..................................................................... 10 Answering Calls .................................................................................. 11 Placing a call on hold .......................................................................... 11 Call Transfer ....................................................................................... 12 On-hook dialing .................................................................................. 13 Predial ................................................................................................ 13 Last Number Redial ............................................................................. 14 Handsfree ........................................................................................... 14 Group Listening ................................................................................... 15 10 Making a call Auto Dial ............................................................................................ 16 Ring Again ......................................................................................... 16 Speed Call .......................................................................................... 17 Speed Call on Private Lines .................................................................. 18 System Speed Call ............................................................................... 19 Call Page ............................................................................................ 19 Override ............................................................................................. 20 16 i Contents Override, Enhanced ............................................................................. 20 Stored Number .................................................................................... 21 Buzz ................................................................................................... 21 Forced Camp-on .................................................................................. 22 Call Charge/Forced Charge ................................................................. 22 Hot Line ............................................................................................... 24 Radio Paging ....................................................................................... 24 Voice Call ........................................................................................... 26 Receiving a call Call Waiting ........................................................................................ 27 Call Pickup (for Meridian 1) .................................................................. 28 Call Pickup (for Meridian SL-100) ......................................................... 29 Timed Recall Reminder ......................................................................... 30 Automatic Answerback ......................................................................... 30 27 During a call Call Transfer ........................................................................................ 31 Timed Reminder Recall ......................................................................... 31 Auto Dial Transfer ................................................................................ 32 Call Park ............................................................................................. 33 Attendant Recall ................................................................................... 34 Meridian 1 Display/MSL-100 Inspect .................................................... 34 Call Charge ......................................................................................... 35 On Hold on Loudspeaker ...................................................................... 35 Malicious Call Trace ............................................................................. 37 Centrex/Exchange Switchhook Flash ..................................................... 37 31 While you are away from your desk Call Forward ....................................................................................... 38 Call Forward - Internal ......................................................................... 39 Remote Call Forward ............................................................................ 40 Call Forward Destination Deactivation ................................................... 42 Electronic Lock ..................................................................................... 42 Intercom .............................................................................................. 44 38 ii Contents To talk with more than one person Conference ......................................................................................... 45 Selectable Conferee Display and Disconnect .......................................... 46 Group Call .......................................................................................... 47 Call Join ............................................................................................. 48 Privacy Release ................................................................................... 48 45 Working without interruption Call Forward ....................................................................................... 49 Make Busy .......................................................................................... 50 49 Hospitality features Automatic Wake-Up on Your Own Telephone ....................................... 51 Message Registration ........................................................................... 52 Maid Identification .............................................................................. 53 Room Status ........................................................................................ 54 Automatic Wake-Up for a Guest (Option 11C Compact) ........................ 56 Controlled Class Of Service (Option 11C Compact) ............................... 57 51 Options Your Telephone's Controls Terms you should know Special Prefix Code (SPRE) Flexible Feature Codes (FFCs) 58 59 60 61 61 iii Contents iv Introducing your Meridian Digital Telephone Introducing your Meridian Digital Telephone This guide introduces you to your new Meridian Digital Telephone. It provides you with a description of the controls, and a description of the features that are available to you. Meridian Digital Telephones There are three basic models of the Meridian Digital Telephone and the following are features of each type: M2616 Handsfree On-Hook Dialing Message Waiting Indicator Wall Mount Capability 13 configurable Feature Keys Volume Control Bar for: · · · · · Ringing Tone Buzz Tone Speaker Handset/Headset Handsfree Support for the following set options: · · · · · 2 x 24 Character Display MCA data option to provide integrated voice and data transmission External Alerter Interface for high ambient noise environments Add-on 22 configurable Feature Key Expansion Modules (2 maximum) Analog Terminal Adapter (ATA) for simultaneous use of a fax, modem or other analog device through the ATA's RJ-11 connection. 1 Introducing your Meridian Digital Telephone M2008/M2008HF Handsfree (on the M2008HF only) On-Hook Dialing Message Waiting Indicator Wall Mount Capability 8 configurable Feature Keys (7 on the M2008HF) Volume Control Bar for: · · · · · Ringing Tone Buzz Tone Speaker Handset/Headset Handsfree (M2008HF) Support for the following set options: · · · · 2 x 24 Character Display MCA data option to provide integrated voice and data transmission External Alerter Interface for high ambient noise environments Analog Terminal Adapter (ATA) for simultaneous use of a fax, modem or other analog device through the ATA's RJ-11 connection 2 Introducing your Meridian Digital Telephone M2006 On-Hook Dialing Message Waiting Indicator Wall Mount Capability 6 configurable Feature Keys Volume Control Bar for: · · · · Ringing Tone Buzz Tone Speaker Handset/Headset Support for the following set options: · · · MCA data option to provide integrated voice and data transmission External Alerter Interface for high ambient noise environments Analog Terminal Adapter (ATA) for simultaneous use of a fax, modem or other analog device through the ATA's RJ-11 connection 3 Introducing your Meridian Digital Telephone Selecting a position for your Meridian Digital Telephone · On Your Desk: Your Meridian Digital Telephone can be placed on your desk so that it is tilted upwards making it easier to see the display. Desk Position (Default) · On the wall: The wall mount lets you attach your telephone on the wall by rotating the base. All three Meridian Digital Telephone models can be wall mounted. Wall Mount · Contact your System Administrator if you wish to change the position of your Meridian Digital Telephone. 4 Introducing your Meridian Digital Telephone Parts of your Meridian Digital Telephone Message Waiting Light The Message Waiting light turns on to indicate that a message has been left for you. LCD Indicator A steady º means the feature or line is active. A flashing º means the line is on hold or the feature is being programmed. Meridian Display Option The Meridian Display Option, with adjustable angle and contrast, shows you features, instructions, and incoming call information. It attaches to the M2008/M2008HF or M2616, and is standard on the M2216ACD. Release key (Rls) By pressing ®, you can disconnect an active call You may also hang up the handset. ® is especially useful for disconnecting handsfree calls. Hold By pressing , you can put an active call on hold. Return to the caller by pressing the extension key beside the flashing º. Microphone A microphone is an integral part of the M2616 and M2008HF telephone, allowing you to have a telephone conversation without using the handset (Handsfree calling). Volume Bar Use ® to control the volume of the handset and the speaker. Raise the volume by pressing the right side of the bar. Lower it by pressing the left side. Feature keys You access telephone features and telephone lines with the feature keys. The keys are labeled for your convenience. Main Extension key/Primary Directory Number (DN) key By pressing the lower right-hand key (or lifting the handset), you can make a call on your primary line. The telephone may also have other line keys (The M2006 has only one line key). The preceding figure shows the location of the control buttons on your Meridian Digital Telephone. Please refer to the section titled Your Telephone's Controls, located near the back of this guide, for information on the functions performed by each of these buttons. 5 Your telephone's display Your telephone's display Idle screen format The Meridian M2616 and M2008/M2008HF can be equipped with a 2 x 24 character display module. The idle display, as shown below, gives the current date and time. 24 APR 7:45 P When you go off hook, the time and date disappear and information about your call is displayed. Calling party information When your phone rings, information about the incoming call is displayed. The phone number and name of the person calling may appear in the display module if this information is available. Display options An additional function of the display is using it to show information when programming various functions. By pressing the Program Key, you can scroll through different adjustable features on your telephone. ...