User manual NORTEL M2008

Nortel Knowledge Network Meridian Digital Telephones M2006 M2008/M2008HF M2616 User Guide Enterprise Solutions Documentation While you are away from your desk: Call Forward 38 Contents Contents Introducing your Meridian Digital Telephone Meridian Digital Telephones ................................................................... 1 M2616 ................................................................................................. 1 M2008/M2008HF ................................................................................ 2 M2006 ................................................................................................. 3 Selecting a position for your Meridian Digital Telephone .......................... 4 Parts of your Meridian Digital Telephone ................................................. 5 1 Your telephone's display Idle screen format .................................................................................. 6 Calling party information ....................................................................... 6 Display options ..................................................................................... 6 Using Display Options ........................................................................... 7 6 Your telephone's features Initiating Calls ..................................................................................... 10 To call using the dial pad ..................................................................... 10 Answering Calls .................................................................................. 11 Placing a call on hold .......................................................................... 11 Call Transfer ....................................................................................... 12 On-hook dialing .................................................................................. 13 Predial ................................................................................................ 13 Last Number Redial ............................................................................. 14 Handsfree ........................................................................................... 14 Group Listening ................................................................................... 15 10 Making a call Auto Dial ............................................................................................ 16 Ring Again ......................................................................................... 16 Speed Call .......................................................................................... 17 Speed Call on Private Lines .................................................................. 18 System Speed Call ............................................................................... 19 Call Page ............................................................................................ 19 Override ............................................................................................. 20 16 i Contents Override, Enhanced ............................................................................. 20 Stored Number .................................................................................... 21 Buzz ................................................................................................... 21 Forced Camp-on .................................................................................. 22 Call Charge/Forced Charge ................................................................. 22 Hot Line ............................................................................................... 24 Radio Paging ....................................................................................... 24 Voice Call ........................................................................................... 26 Receiving a call Call Waiting ........................................................................................ 27 Call Pickup (for Meridian 1) .................................................................. 28 Call Pickup (for Meridian SL-100) ......................................................... 29 Timed Recall Reminder ......................................................................... 30 Automatic Answerback ......................................................................... 30 27 During a call Call Transfer ........................................................................................ 31 Timed Reminder Recall ......................................................................... 31 Auto Dial Transfer ................................................................................ 32 Call Park ............................................................................................. 33 Attendant Recall ................................................................................... 34 Meridian 1 Display/MSL-100 Inspect .................................................... 34 Call Charge ......................................................................................... 35 On Hold on Loudspeaker ...................................................................... 35 Malicious Call Trace ............................................................................. 37 Centrex/Exchange Switchhook Flash ..................................................... 37 31 While you are away from your desk Call Forward ....................................................................................... 38 Call Forward - Internal ......................................................................... 39 Remote Call Forward ............................................................................ 40 Call Forward Destination Deactivation ................................................... 42 Electronic Lock ..................................................................................... 42 Intercom .............................................................................................. 44 38 ii Contents To talk with more than one person Conference ......................................................................................... 45 Selectable Conferee Display and Disconnect .......................................... 46 Group Call .......................................................................................... 47 Call Join ............................................................................................. 48 Privacy Release ................................................................................... 48 45 Working without interruption Call Forward ....................................................................................... 49 Make Busy .......................................................................................... 50 49 Hospitality features Automatic Wake-Up on Your Own Telephone ....................................... 51 Message Registration ........................................................................... 52 Maid Identification .............................................................................. 53 Room Status ........................................................................................ 54 Automatic Wake-Up for a Guest (Option 11C Compact) ........................ 56 Controlled Class Of Service (Option 11C Compact) ............................... 57 51 Options Your Telephone's Controls Terms you should know Special Prefix Code (SPRE) Flexible Feature Codes (FFCs) 58 59 60 61 61 iii Contents iv Introducing your Meridian Digital Telephone Introducing your Meridian Digital Telephone This guide introduces you to your new Meridian Digital Telephone. It provides you with a description of the controls, and a description of the features that are available to you. Meridian Digital Telephones There are three basic models of the Meridian Digital Telephone and the following are features of each type: M2616 Handsfree On-Hook Dialing Message Waiting Indicator Wall Mount Capability 13 configurable Feature Keys Volume Control Bar for: · · · · · Ringing Tone Buzz Tone Speaker Handset/Headset Handsfree Support for the following set options: · · · · · 2 x 24 Character Display MCA data option to provide integrated voice and data transmission External Alerter Interface for high ambient noise environments Add-on 22 configurable Feature Key Expansion Modules (2 maximum) Analog Terminal Adapter (ATA) for simultaneous use of a fax, modem or other analog device through the ATA's RJ-11 connection. 1 Introducing your Meridian Digital Telephone M2008/M2008HF Handsfree (on the M2008HF only) On-Hook Dialing Message Waiting Indicator Wall Mount Capability 8 configurable Feature Keys (7 on the M2008HF) Volume Control Bar for: · · · · · Ringing Tone Buzz Tone Speaker Handset/Headset Handsfree (M2008HF) Support for the following set options: · · · · 2 x 24 Character Display MCA data option to provide integrated voice and data transmission External Alerter Interface for high ambient noise environments Analog Terminal Adapter (ATA) for simultaneous use of a fax, modem or other analog device through the ATA's RJ-11 connection 2 Introducing your Meridian Digital Telephone M2006 On-Hook Dialing Message Waiting Indicator Wall Mount Capability 6 configurable Feature Keys Volume Control Bar for: · · · · Ringing Tone Buzz Tone Speaker Handset/Headset Support for the following set options: · · · MCA data option to provide integrated voice and data transmission External Alerter Interface for high ambient noise environments Analog Terminal Adapter (ATA) for simultaneous use of a fax, modem or other analog device through the ATA's RJ-11 connection 3 Introducing your Meridian Digital Telephone Selecting a position for your Meridian Digital Telephone · On Your Desk: Your Meridian Digital Telephone can be placed on your desk so that it is tilted upwards making it easier to see the display. Desk Position (Default) · On the wall: The wall mount lets you attach your telephone on the wall by rotating the base. All three Meridian Digital Telephone models can be wall mounted. Wall Mount · Contact your System Administrator if you wish to change the position of your Meridian Digital Telephone. 4 Introducing your Meridian Digital Telephone Parts of your Meridian Digital Telephone Message Waiting Light The Message Waiting light turns on to indicate that a message has been left for you. LCD Indicator A steady º means the feature or line is active. A flashing º means the line is on hold or the feature is being programmed. Meridian Display Option The Meridian Display Option, with adjustable angle and contrast, shows you features, instructions, and incoming call information. It attaches to the M2008/M2008HF or M2616, and is standard on the M2216ACD. Release key (Rls) By pressing ®, you can disconnect an active call You may also hang up the handset. ® is especially useful for disconnecting handsfree calls. Hold By pressing , you can put an active call on hold. Return to the caller by pressing the extension key beside the flashing º. Microphone A microphone is an integral part of the M2616 and M2008HF telephone, allowing you to have a telephone conversation without using the handset (Handsfree calling). Volume Bar Use ® to control the volume of the handset and the speaker. Raise the volume by pressing the right side of the bar. Lower it by pressing the left side. Feature keys You access telephone features and telephone lines with the feature keys. The keys are labeled for your convenience. Main Extension key/Primary Directory Number (DN) key By pressing the lower right-hand key (or lifting the handset), you can make a call on your primary line. The telephone may also have other line keys (The M2006 has only one line key). The preceding figure shows the location of the control buttons on your Meridian Digital Telephone. Please refer to the section titled Your Telephone's Controls, located near the back of this guide, for information on the functions performed by each of these buttons. 5 Your telephone's display Your telephone's display Idle screen format The Meridian M2616 and M2008/M2008HF can be equipped with a 2 x 24 character display module. The idle display, as shown below, gives the current date and time. 24 APR 7:45 P When you go off hook, the time and date disappear and information about your call is displayed. Calling party information When your phone rings, information about the incoming call is displayed. The phone number and name of the person calling may appear in the display module if this information is available. Display options An additional function of the display is using it to show information when programming various functions. By pressing the Program Key, you can scroll through different adjustable features on your telephone. Scroll by using the Volume Control Bar. You may select the following adjustable features: 00 VOLUME ADJUSTMENT 01 PREDIAL RECALL 02 CONTRAST ADJUSTMENT 03 CALL TIMER ENABLE 04 IDLE SCREEN FORMAT 05 LANGUAGE SELECTION 07 DISPLAY DIAGNOSTICS 09 KEY CLICK Under each of the above possible adjustable features on your display, it will read SELECT OR SCROLL <<< >>>. For instance, if you are displaying 03 CALL TIMER ENABLE, you may select this feature to program it by pushing ,<, or you may push the right side of the volume control bar once to scroll to 04 IDLE SCREEN FORMAT or push the left side of the volume control bar once to get to 02 CONTRAST ADJUSTMENT. Note: Additional adjustable features and screens will be displayed on telephones equipped with the optional Meridian Communications Adapter. 6 Your telephone's display Using Display Options Volume Adjustment P It is easy to adjust the volume on your telephone by following these steps: 1. Press the Program Key. 2. Press , then ,. Follow by pressing / to adjust the ringing tone. Pressing ¤ allows you to adjust the buzzer tone. Press < to adjust the speaker volume. Press > to adjust the volume of the handset and press fi "handsfree" (if it is configured.) ® 3. Press the Volume Control Bar on the left to reduce the volume; press the volume control bar on the right to increase the volume. 4. Press the Program Key. To display the last number predialed: 1. Press the Program Key. 2. Press , then /. To dial the predialed number, press the Program Key then Lift the handset or press a DN Key to place the call. P Predial recall P Contrast Adjustment You may need to adjust how light/dark the text is in your display depending on the tilt of your display and the lighting in the environment where the phone is located. Follow these steps to make adjustments: 1. Press the Program Key. 2. Press , then ¤. P 7 Your telephone's display ® P Call Timer Enable 3. Use the Volume Control Bar to increase or decrease the contrast . 4. Press the Program Key. Sometimes it is interesting to see how long we stay on the phone with certain customers or fellow employees. Follow these steps to enable the call timer. 1. Press the Program Key. 2. Press P , then <. ® 3. Press the Volume Control Bar to toggle between CALL TIMER ON and CALL TIMER OFF. 4. Press the Program Key when the desired status is visible. P Idle Screen Format P Follow these steps to determine how your idle screen will look: 1. Press the Program Key. 2. Press , then >. IDLE FORMAT is displayed along with your current selection. ® 3. Press the Volume Control Bar to scroll though the various formats until you find the one that you like best. 4. Press the Program Key. P 8 Your telephone's display Language Selection The information on your display can be displayed in one of several languages. Follow these steps to change your display to a different language: 1. Press the Program Key. 2. Press , then fi. P ® P Display Diagnostics P 3. Use the Volume Control Bar to scroll to a the desired language. 4. Press the Program Key. Select Display Diagnostics by following these steps: 1. Press the Program Key. 2. Press , then . ® P Introducing your Meridian Telephone 3. Scroll through the various test screens using the Volume Control Bar. 4. Press the Program Key to set diagnostics mode. Key Click P Follow these steps if you want to hear a tone each time you press a dial pad key: 1. Press the Program Key. 2. Press , then ·. ® 3. Press the Volume Control Bar to toggle between KEY CLICK ON and KEY CLICK OFF. 4. Press the Program Key when the desired status is visible. P 9 Your telephone's features Your telephone's features Your telephone system administrator assigns features to your programmable feature keys. Whenever this guide describes a procedure that requires special codes or passwords, ask your telephone system administrator to provide these to you. To use a feature, you will be instructed to press a feature key, or enter an FFC code. You may be provided with Flexible Feature Codes (FFCs), which you will need in order to use some features. A table is located conveniently in the back of this guide for you to note FFCs. Not all features are available in your area, and some require additional equipment. Initiating Calls There are several ways to initiate a call from your Meridian Digital Telephone depending on the model: 2637 © · · · Via the DN Key Via the Handsfree Mute Key Via the Handset Whenever you read "Lift the handset," in this guide, you may alternatively press a DN Key, or Handsfree Mute Key (if so equipped). Each of these actions will give you dial tone. To call using the dial pad or 2637 1. Lift the handset or press a DN Key. Press a DN Key if no free line is selected automatically. 2. Dial the number. 10 Your telephone's features Answering Calls When you receive an incoming call, your telephone rings and the LCD indicator º flashes. To answer a call, perform one of the following · Lift the handset Press the Handset Mute Key (Main DN only) Press the DN Key beside the flashing LCD indicator º. © 2637 Placing a call on hold · · Use the Hold feature to place a call on hold. An example of where hold would be useful would be to answer a call on a second line without disconnecting from your original call. To place a call on hold: T º Press Hold. The LCD indicator º flashes beside the line on hold. The LCD indicator flashes slowly. The caller may hear music if this is programmed on your system. o retrieve a call on hold: 2637 Press the DN Key beside the flashing LCD indicator º. 11 Your telephone's features Call Transfer Use the Transfer feature to redirect a call to a third party. To transfer a call to another number: º 1. Press Transfer. The other party is on hold and you hear dial tone. The LCD indicator lights steadily. 2. Dial the DN that you want to transfer the call to. 3. Press Transfer again, either when you hear ringing, or after you talk privately to the person you are transferring the call to. The LCD indicator goes from steady to off. If the person you are calling is not available: 2637 12 º º º Press the DN Key beside the flashing LCD indicator º. You will be reconnected with the call. The LCD indicator goes from flashing to steady. Your telephone's features On-hook dialing On-hook dialing allows you to dial a number without lifting the handset. To use On-hook dialing: 2637 1. Press a DN Key. 2. Upon hearing dial tone, Dial the number. 3. Lift the handset when the called party answers or, if using handsfree, begin talking. If the number you are calling is busy: ® or ¶ Predial Press Release to release the line, or Ring Again if desired. Predial allows you to enter and preview a number, making corrections if required, before dialing the number. Not recommended for use on telephones not equipped with a display. To use Predial: 1. Without lifting the handset or pressing a DN Key, Dial the number. 2. Preview the number. ® 3. Use the Volume Control Bar to backspace if you need to correct the number. 4. Press a free DN Key to dial the number. 5. Lift the handset when the called party answers, or if using handsfree, begin talking. 2637 13 Your telephone's features Last Number Redial Last Number Redial allows you to automatically redial the last number you dialed. To use Last Number Redial: · Lift the handset. or 2637 · or Press Last Number Key or your Primary DN Key. for Handsfree operation: 2637 2637 © 2637 To use Last Number Redial on an MSL-100 system: · Press your Primary DN Key twice. · Press the Handsfree Mute Key followed by your Primary DN Key or 2637 ££ Handsfree · Lift the handset or press a DN Key. · Press the Pound Sign Key twice. If your telephone is an M2616 or an M2008HF, you can use the built-in microphone and speaker instead of the handset. At any time during a call, you can switch to the handset by picking it up. To use Handsfree on a call: © To discontinue a Handsfree call: Press the Handsfree Mute Key. ® 14 Press Release to end your call. Your telephone's features To mute a handsfree call: © © To switch from the handset to Handsfree: 1. Press the Handsfree Mute Key. The LCD indicator º flashes. 2. Press the Handsfree Mute Key again to return to a two-way conversation. © 1. Press the Handsfree Mute Key. 2. Replace the handset. Group Listening The group listening feature allows you to listen to a call through the speaker while speaking through the handset, thus allowing a third party(ies) to listen to both sides of the conversation. This feature is not available in all market regions or on MSL-100 systems. Check with your system administrator for availability and information on local laws governing the use of this feature. To activate group listening: Group Listen G To turn group listening off: While on a call, press the Group Listen Key. Group Listen or G Press the Group Listen Key again or Replace the handset. 15 Making a call: Auto Dial - Ring Again Making a call This chapter describes features that you can use when making a call. Auto Dial Auto Dial lets you dial a specific telephone number by pressing a feature key. To store an Auto Dial number: ç 1. Without lifting the handset, press Auto Dial. The associated LCD Indicator flashes º. 2. Dial the number. ç To use Auto Dial: 3. Press Auto Dial again. 1. Lift the handset or press a DN Key. ç To display the Auto Dial number: 2. Press Auto Dial. The stored number is dialed automatically. oeor Inspect ç Ring Again 1. Press Display. On an MSL-100 system, Press Inspect. 2. Press Auto Dial. The number is displayed. If you receive a busy tone or the person does not answer when trying to reach someone in your office, or in your private network, Ring Again automatically redials that number and lets you know when that person is free, or that the person has used his set. To use Ring Again: ¶ 1. You dial a DN and receive a busy tone or no answer. Press Ring Again. 16 Making a call: Ring Again - Speed Call 2. Replace the handset or press Release. When the number you want to reach is free, or the person has re-used his set, you hear the Ring Again signal. 3. Lift the handset or press a DN Key. ¶ To cancel Ring Again: 4. Press Ring Again to automatically redial the number. ¶ Speed Call Press Ring Again. Speed Call allows you to dial frequently-called telephone numbers using a brief code to represent the number. The codes are one, two, or three digits long (i.e. 000-999). See your telephone system administrator for a list of the Speed Call codes. Only a telephone that has been designated as a Speed Call Controller telephone can program the numbers to be stored. To store a Speed Call number: · 1. Press Speed Call. 2. Dial the code to be added to the Speed Call list. 3. Dial the access code (if required), internal, external, or long-distance telephone number. · To change a Speed Call number: 4. Press Speed Call again. · 1. Press Speed Call. 2. Dial the Speed Call code that you want to change. 17 Making a call: Speed Call - Speed Call on Private Lines 3. Dial the new access code (if required), internal, external, or long-distance telephone number. · To delete a Speed Call number: 4. Press Speed Call again. · 1. Press Speed Call. 2. Dial the Speed Call code that you want to delete. · · To make a Speed Call: 3. Press Star. 4. Press Speed Call again. 1. Lift the handset or press a DN Key. · 2. Press Speed Call. 3. Dial the Speed Call code. Speed Call on Private Lines Speed Call on Private Lines allows you to access a Private Line trunk and make a speed call. To use Speed Call on Private Lines: Private Line 1. Press Private Line. 2. Lift the handset or press a DN Key. · 3. Press Speed Call. 4. Dial the Speed Call code of the number you want to dial. 18 Making a call: System Speed Call - Call Page System Speed Call System Speed Call lets you dial Speed Call codes and override all restrictions on the telephone during the call. See Speed Call for more information on setting up speed call codes. To make a System Speed Call: 1. Lift the handset or press a DN Key. ­ 2. Press Sys Speed Call. 3. Dial the Speed Call code of the number you want to dial. Call Page Call Page allows you to make an announcement over your paging system by dialing the page trunk access code. Attendant consoles using the Page Key override telephones, which are then disconnected and must re-access the paging trunk. To use the Call Page feature: 1. Lift the handset or press a DN Key. 2. Dial the paging trunk access code. You are connected to the paging system. To disconnect: or ® Replace the handset or press Release. 19 Making a call: Override - Override, Enhanced Override You can override a busy signal and interrupt another call. This feature is called Busy Override on the MSL-100. To override a busy/engaged signal: 1. You dial a telephone number and hear busy signal. £ 2. Press Override. The people on the call in progress hear a tone for approximately one second; the three of you are then connected together. A short tone repeats every 16 seconds. Override, Enhanced Enhanced Override allows you to override an ongoing call after you have attempted a Forced Camp-on. Use Enhanced Override when making either a simple call or a consultation call (i.e., place a call on hold and call another party). To use Enhanced Override: 1. You dial a telephone number and hear a busy signal. £ 2. Press Override to initiate a Forced Camp-on. If either of the people on the call disconnects at this time, you receive a fast busy signal. 3. Press Override. The people on the call in progress hear a tone for approximately one second; the three of you are then connected together. If anyone disconnects, the other two persons will remain connected. £ 20 Making a call: Stored Number - Buzz Stored Number The Stored Number feature allows you to store a single telephone number that you can dial quickly. You can easily change the stored number. To store a number when you're not on a call: º 1. Without lifting the handset, press Stored No. 2. Dial the number. º To store a number when you're on a call: 3. Press Stored No again. Any number previously stored is replaced. º To display the stored number: After you dial the number, press Stored No. oe º To call the stored number: 1. Press Display. 2. Press Stored No. The number is displayed. 1. Lift the handset or press a DN Key . º Buzz 2. Press Stored No. Two telephones may be linked, allowing one person to notify another person. The person to whom your telephone is linked hears a "buzz". Use this feature to indicate a call, a visitor, or a request. To buzz the person whose telephone is linked to yours: Press Buzz The other telephone buzzes as long as you hold down the key. 21 Making a call: Forced Camp-on - Call Charge/Forced Charge Forced Camp-on Forced Camp-on allows your telephone to automatically ring another telephone as soon as it disconnects from its current call. Forced Camp-on allows both internal and external calls to be camped on; Camp-on allows only external calls to be camped on. To use Forced Camp-on: 1. Dial a telephone number and hear a busy signal. £ 2. Press Override to initiate a Forced Camp-on. If either of the persons on the call disconnect at this time, you will hear a busy tone People on the call will hear a tone and you will receive ringback. When the person you are trying to reach ends the current call, their set will ring. 3. The person lifts the handset and the call is connected. Call Charge/Forced Charge Call Charge allows you to charge a call to a specific account. Forced Charge allows you to charge long distance calls from telephones that are restricted to local calls. To charge a local or long distance call to an account before you dial: 1. Lift the handset or press a DN Key. µ 2. Press Charge, or enter the Call Detail Recording FFC, or enter the SPRE code followed by fi. 3. Dial the charge account number. 4. Upon hearing dial tone, Dial your call. 22 Making a call: Call Charge/Forced Charge To charge a call in progress: or ø µ or 1. Press Transfer or Conference. 2. Press Charge, or enter the Call Detail Recording FFC, or enter the SPRE code followed by fi. 3. Dial the charge account number. 2637 To charge a call to an account when you transfer a call: 4. Press the DN Key to return to your call. µ or 1. Press Transfer. The call is on hold. 2. Press Charge, or enter the Call Detail Recording FFC, or enter the SPRE code followed by fi. 3. Dial the charge account number. 4. When you hear dial tone, Dial the number you want the call transferred to. To charge a call to an account when you add someone to a conference call: 5. Press Transfer when you hear ringing, or after you talk privately to the person you are transferring the call to. ø µ or 1. Press Conference. The call is on hold. 2. Press Charge, or enter the Call Detail Recording FFC, or enter the SPRE code followed by fi. 3. Dial the charge account number. 23 Making a call: Hot Line - Radio Paging 4. Dial the party you want to add to the conference. ø Hot Line 5. Press Conference. The system administrator can program a Hot Line telephone number that is dialed automatically. To use Hot Line: ¥ Press Hot Line. The Hot Line number is dialed automatically. or If your main DN is a Hot Line, Lift the handset. The Hot Line number is dialed automatically. Radio Paging Your Meridian 1 system may be equipped with an on-site Radio Paging system. If you stay on the line, the paged person may answer the call by entering a special Paging "Meet - me" code from any DN. Note: This feature is not available in all areas or on all systems. Radio Paging Access Automatic Pre - selection ("Meet - me" paging). You wish to contact a person. They are either busy on a call or you wish to page someone without calling their DN. You wish to directly alert their radio paging device. 1. Lift the handset or press a DN Key. 2. Dial the Radio Paging FFC. You hear paging dial tone. 3. Dial the DN of the party to be paged. You hear ringback tone. 24 Making a call: Radio Paging While ringback is heard, the person you have paged may proceed to any DN and enter a Radio Paging Answer code plus their own DN to be connected directly to you. If your call is not answered within a preset time period you will hear a continuous high pitched tone for fifteen seconds, then silence. Replace the handset or press Release and try again later. Automatic Post - selection The called party is either busy on the telephone or away from the desk. To page the called party there is no need to make a new call. Radio Page 1. Press Radio Page. You hear special dial tone. 2. Dial the Radio Paging Access FFC. You hear ringback. There is no need to redial the DN number of the called party in order to page them. While ringback is heard, the person you have paged may proceed to any DN and enter a Radio Paging Answer code plus their own DN to be connected directly to you. If your call is not answered within a preset time period you will hear a continuous high pitched tone for fifteen seconds, then silence. Replace the handset or press Release and try again later. Special Radio Paging Features If you carry a Radio Pager, you will receive a paging indication when another telephone user accesses the Radio Paging system and dials your DN. If the Radio Paging system is set up to function in "Meet - me" mode, you may answer the paging call from any DN and 25 Making a call: Radio Paging - Voice Call be connected to the person who has paged you. 1. Lift the handset or press a DN Key on any telephone on the system (as long as it is not a hotline, private line, or a manual line telephone). You hear dial tone. 2. Dial the Radio Paging Answer FFC. You hear paging tone. 3. Dial your own DN. You are connected to the paging caller. If the paging caller has hung up you will hear a steady high pitched tone (Number Unavailable tone). Voice Call You can page another person or make an announcement through another telephone's speaker. To make a voice call: 1. Lift the handset or press a DN Key. " 2. Press Voice Call. 3. Make your announcement. 4. Replace the handset or press Release. To respond to a voice call: Your telephone rings once and you hear the caller's voice through the speaker. Lift the handset or press a DN Key and begin speaking. 26 Receiving a call: Call Waiting Receiving a call This chapter describes features that you can use when receiving a call. Call Waiting If the attendant routes an outside call to you when you are already on a call, Call Waiting lets you put your current call on hold, allowing you to answer the outside call. Note: If your system is equipped with the Autohold feature, use of the hold key is not required. To answer an incoming call during a telephone call: 1. Press Hold when you hear a tone and the call waiting indicator flashes during a telephone call. 2. Press Call Wait to answer the incoming call. To return to your first telephone call: or ® 1. Press Hold if you want to put the second call on hold, or Release to end the second call. 2. Press the DN Key associated with the first call. 2637 To answer an incoming call during a telephone call without the Call Waiting Key: ® 1. If you don't have a Call Wait Key and you hear the Call Waiting tone, end your current call and Replace the handset or press Release.