User manual NORTEL M3901

Nortel Knowledge Network Meridian Digital Telephones M3901 M3902 M3903 M3904 User Guide Enterprise Voice Solutions Customer Documentation While you are away from your desk: Call Forward 38 Contents M3900 Series Meridian Digital Telephone M3901 M3902 M3903 M3904 ................................................................................................. 1 ................................................................................................. 2 ................................................................................................. 3 ................................................................................................. 4 1 Your Telephone's Controls Terms you should know Your telephone call features Use handsfree calling (M3902, M3903, and M3904) ............................ 10 Activate/deactivate Group listening ...................................................... 12 Use the Predial feature ......................................................................... 14 5 8 10 Make a call Make a call while on-hook ................................................................... 16 Auto Dial ............................................................................................ 16 Ring Again (M3902) ............................................................................ 17 Ring Again (M3903 and M3904) ......................................................... 18 Redial last number called ..................................................................... 19 Use Speed Call (M3902) ...................................................................... 20 Use Speed Call (M3903 and M3904) ................................................... 21 Make a System Speed Call ................................................................... 22 Use Hot Line ........................................................................................ 22 Make an Intercom call .......................................................................... 23 15 Answer a call While on an active call Place a call on Hold ............................................................................. 25 Transfer a call (M3902) ....................................................................... 25 Transfer a call (M3903 and M3904) ..................................................... 26 Use Timed Reminder Recall ................................................................... 27 Use Attendant Recall ............................................................................ 28 Use Call Park (M3902) ......................................................................... 28 24 25 i Contents Use Call Park (M3903 and M3904) ...................................................... 30 Calling Party Number (M3902) ............................................................. 33 Calling Party Number/Charge Account (M3903 and M3904) ................. 33 Display incoming calls .......................................................................... 34 Trace a Malicious call ........................................................................... 35 Incoming calls Activate Automatic Answerback ............................................................ 36 Use Call Pickup .................................................................................... 37 Use Call Waiting ................................................................................. 38 36 While you are away from your desk Forward calls (M3902) ......................................................................... 39 Forward calls (M3903 and M3904) ...................................................... 40 Forward internal calls only .................................................................... 41 Use Remote Call Forward ..................................................................... 42 39 Secure your telephone Talk with more than one person Set up a Conference call (M3902) ......................................................... 45 Set up a Conference call (M3903 and M3904) ...................................... 46 Join a call (M3902) .............................................................................. 47 Join a call (M3903 and M3904) ........................................................... 47 Selectable Conferee Display and Disconnect .......................................... 48 Use Group Call .................................................................................... 49 44 45 Work without interruption Activate Make Set Busy ........................................................................ 51 51 Additional Call Features Auto Dial Transfer Feature .................................................................... 52 Use the buzz signal .............................................................................. 52 Call Page to make an announcement ..................................................... 53 Centrex/Exchange Switch Hook Flash ................................................... 53 Charge or Force Charge a call (M3902) ................................................ 54 Charge or Force Charge a call (M3903 and M3904) ............................. 56 ii Draft 0.01 52 Contents Enhanced Override Feature .................................................................. 58 Forced Camp-on .................................................................................. 59 Station Camp-on ................................................................................. 60 Override Feature ................................................................................. 61 Privacy Release .................................................................................... 62 Radio Paging ...................................................................................... 63 Voice Call ........................................................................................... 65 Use the Voice Messaging control screens ............................................... 65 Hospitality features Automatic Wake-Up ............................................................................ 67 Message Registration ........................................................................... 69 Maid Identification ............................................................................... 70 Room Status ........................................................................................ 71 67 Meridian SL-100 CLASS Features Anonymous Caller Rejection ................................................................. 72 Automatic Callback .............................................................................. 73 Automatic Recall .................................................................................. 74 Customer Originated Trace ................................................................... 75 Calling Name and Number Delivery Blocking ........................................ 76 Selective Call Forward .......................................................................... 76 72 Telephone display M3902 display .................................................................................... 77 M3903 display .................................................................................... 77 M3904 display .................................................................................... 78 77 Options List Select a language ................................................................................ 80 Change a Feature Key label (M3902) ................................................... 80 Change a Feature Key label (M3903 and M3904) ................................. 82 Adjust Screen contrast .......................................................................... 84 Adjust volume ...................................................................................... 84 Choose Ring type ................................................................................. 85 Select Call Log options ......................................................................... 85 Use Live dial pad ................................................................................. 86 79 iii Contents Select Preferred name match ................................................................. 86 Set up area code ................................................................................. 86 Enable Call timer ................................................................................. 87 Select Date/time format ........................................................................ 87 Enable Key click ................................................................................... 87 Use Headset port on call ....................................................................... 88 Activate Headset port external alerter .................................................... 88 Use Call indicator light ......................................................................... 88 Set On-hook default path ...................................................................... 89 Display diagnostics .............................................................................. 89 Activate Group Listening ....................................................................... 90 Call Log and Personal Directory display and navigation M3903 Call Log display and navigation ................................................ 91 Access your Callers List or Redial List (M3903) ....................................... 91 M3904 Personal Directory and Call Log display and navigation .............. 92 Access your Personal Directory, Callers List, or Redial List (M3904) .......... 93 Call Log and Personal Directory password protection (M3903 and M3904) ........................................................................... 94 91 Call Log Access and use the Callers List (M3903) ................................................ 97 Access and use the Callers List (M3904) ................................................ 98 97 Redial List 100 Access and use the Redial List (M3903) ............................................... 100 Access and use the Redial List (M3904) ............................................... 101 iv Draft 0.01 Contents Access and use the Personal Directory 102 Access the Personal Directory ............................................................. 102 Add a Personal Directory entry ........................................................... 102 Add an incoming call ......................................................................... 104 Add an outgoing call ......................................................................... 105 Delete or edit a Personal Directory entry .............................................. 106 Delete your Personal Directory ............................................................ 107 Use the Personal Directory to make a call ............................................ 107 Use Card View .................................................................................. 108 Search for an entry ............................................................................ 109 Copy a number from the Redial List ..................................................... 109 Set-to-Set Messaging Corporate Directory Virtual Office M3901 Feature Operation 111 114 117 119 M3901 Fixed Keys ............................................................................. 119 Program a feature or an Auto Dial ...................................................... 121 Use Auto Dial .................................................................................... 122 Use Speed Call .................................................................................. 122 Use Call Transfer ............................................................................... 123 Set up a Conference call ..................................................................... 124 Activate Ring Again ........................................................................... 125 Make a call ....................................................................................... 126 Receive a call .................................................................................... 126 Feature Activation Indicator ................................................................ 126 Message Waiting and Call Status Indicator .......................................... 126 v Contents Accessories for the M3900 Series telephones 127 Accessory Connection Module (ACM) .................................................. 127 Analog Terminal Adapter (ATA) .......................................................... 127 Computer Telephony Integration Adapter (CTIA) ................................... 127 Display-based Expansion Module ........................................................ 127 External Alerter and Recorder Interface ................................................ 127 Full Duplex Hands Free Module ........................................................... 128 Headsets ........................................................................................... 128 Key-based Expansion Module ............................................................. 128 Personal Directory PC Utility ................................................................ 128 Meridian 1 Flexible Feature Codes (FFCs) Meridian SL-100 Feature Access Codes (FACs) Index 129 130 131 vi Draft 0.01 M3900 Series Meridian Digital Telephone M3900 Series Meridian Digital Telephone There are five models in the M3900 Series Meridian Digital Telephone Portfolio. This document describes the M3901, M3902, M3903, and M3904 features and how to use them. The M3902, M3903, and M3904 are described in the main portion of this document. The M3901 is described in a separate section of this document. For information on the M3905 refer to the M3905 Call Center Meridian Digital Telephone User Guide. M3901 The M3901 has one Line (DN) Key and can be programmed with up to five features. M3901 telephone Feature Activation Indicator Feature Goodbye Line (DN) Hold Message/Call Status/ Incoming Call Indicator Feature Card Volume Control Bar 553-8966 Note: The Meridian SL-100 configures the Line (DN) Key as a Directory Number only. 1 M3900 Series Meridian Digital Telephone M3902 The M3902 has one Line (DN) Key, and three Programmable Soft Keys (self-labeled). M3902 telephone LCD Indicator Message Waiting Light/ Incoming Call Indicator One Line (DN) Programmable Soft Keys (self-labeled) Options Message Transfer Hold Goodbye LED Handsfree Key Navigation Keys Volume Control Bar LED Mute 553-8624 2 M3900 Series Meridian Digital Telephone M3903 The M3903 has two Programmable Line (DN)/Feature Keys (self-labeled) with two features or lines configured on each key. It also has four Context Sensitive Soft Keys (self-labeled). M3903 telephone LCD Display Goodbye Hold Message Waiting Light/ Incoming Call Indicator Programmable Line (DN)/ Feature Keys (self-labeled) LED Handsfree Key Context Sensitive Soft Keys (self-labeled) Copy Fixed Feature Keys Volume Control Bar LED Headset Mute Options Quit Call Log Message Shift Applications Navigation Keys 553-8625B 3 M3900 Series Meridian Digital Telephone M3904 The M3904, has six Programmable Line (DN)/Feature Keys (self-labeled), with two features or lines configured on each key. It also has four Context Sensitive Soft Keys (self-labeled). M3904 telephone LCD Display Goodbye Hold Message Waiting Light/ Incoming Call Indicator Programmable Line (DN)/ Feature Keys (self-labeled) LED Handsfree Key Context Sensitive Soft Keys (self-labeled) Fixed Feature Keys Shift Copy LED Applications Navigation Keys Directory/Log 553-8626B Volume Control Bar Headset Mute Options Quit Message 4 Your Telephone's Controls Your Telephone's Controls Use the Volume Control Bar to control the volume of the handset, headset, speaker, ringer, and handsfree. Increase the volume by pressing the right side of the bar. Lower it by pressing the left side. Goodbye / / You can terminate an active call by pressing the Goodbye Key. The Goodbye Key is useful for disconnecting a handsfree call. Press the Headset Key to answer a call on a headset (connected to the headset jack) or to switch a call from handset or handsfree to the headset. A steady LCD indicator appearing beside a Line (DN) Key means that the feature or line is active. A flashing LCD indicator means the line is on hold or the feature is being programmed. Headset 2498 Hold / By pressing the Hold Key, you can put an active call on hold. Return to the caller by pressing the DN Key beside the flashing indicator. The Handsfree Key allows you to activate the handsfree (M3902, M3903, and M3904) and Group listening features (M3903 and M3904). The speaker LED lights to indicate handsfree is active, the LED flashes to indicate Group listening is active. Mute / The Mute Key allows you to listen to a conversation without being heard. This is especially useful when you only want to listen on a conference call. Push the Mute Key again to return to a two way conversation. The Mute Key applies to handsfree, handset, and headset microphones. The Mute LED flashes when the Mute option is in use. 5 Your Telephone's Controls The Navigation Keys allow you to scroll through Menus and lists on the display. Copy / Quit The Copy Key copies incoming or outgoing call numbers into the Personal Directory on the M3904. The Quit Key ends an active application. Pressing the Quit Key does not affect the status of calls currently on your telephone. Note: If you press the Quit Key before the Done Key you exit without saving changes. Press the Done Key to exit and save changes. Options Message / / / / / / / The Options Key allows you to access and modify telephone options. The Message Key provides access to your voice messaging system. The Directory/Log Key (M3904) allows you to access your Personal Directory (100 entries), Callers List (last 100 incoming calls) and, Redial list (last 20 outgoing calls). The Call Log Key (M3903) allows you to access the Callers List (last 10 incoming calls), and the Redial list (last 5 outgoing calls). The Applications Key allows you to access additional features that may be provided by your network administrator (M3903 and M3904). The Shift Key allows you to access the second layer of the Programmable Line/Feature Keys (M3903 and M3904). The Line/Directory Number (DN) Key on the M3901 allows you to access dial tone. Directory/Log Call Log Applications Shift Line 6 Your Telephone's Controls Line/Directory Number (DN) Key(s) are assigned to your M3902, M3903, or M3904. They can be a Primary Directory Number (PDN) or secondary DN(s) on the M3903 and M3904. On the M3903 and M3904, the lower right hand Line/Feature Key on the first layer is your Primary Directory Number (PDN) Key. When you pick up the handset, the line associated with this key is ready for you to make a call. Note: Although you have only one PDN, you can have additional Line/Directory Number (DN) Key(s) assigned to your M3903 or M3904 telephone. Dial The Dial Key is used to dial numbers stored in the Directory and Callers List (M3903 and M3904). The Dial Key accesses the Primary Directory Number (PDN) Key to make a call. The More Key allows you to access additional layers of Context Sensitive Soft Keys. Programmable Soft Keys (M3902) or Context Sensitive Soft Keys (M3903 and M3904) are configured for various features and functions on the M3900 Series telephones. The Soft Keys are located below the display area. These keys have an LCD label above them that changes based on available features, functions, or the active application. Programmable Line (DN)/Feature Keys (M3903 or M3904) are located at the sides of the upper display area. Once configured, these Programmable Line (DN)/Feature Keys provide one-touch feature activation. An status icon indicates call or feature status. 7 2496 2498 More... Example: Trans CallWait Terms you should know Terms you should know Attendant -- The attendant is a telephone operator in your organization. Call Log-- The Call Log can be configured to store either unanswered or all incoming calls. These entries can be accessed through your directory menu. Call party information--When your telephone rings, the display shows Call Party Name Display (CPND) information. The system must have CPND enabled. The display shows the phone number and name, if available, of the incoming call. Card View -- The Card View displays a directory entry name and telephone number. Context Sensitive Soft Keys -- The four keys located directly below the display on the M3903 and M3904 are referred to as Context Sensitive Soft Keys. The label and function of each key changes depending upon the available features or the active application. Copy Key -- The Copy Key allows the M3904 to copy information from an application, like Corporate Directory, or from the Callers List or Redial List to the Personal Directory. Date/time display feature --The Date/time display feature shows the month and date while the telephone is in an idle state. Directory Number (DN) -- The Directory Number (DN) is a telephone number that consists of one to seven digits. The DN is commonly known as an extension number. Feature Access Codes (FACs)-- Feature Access Codes (FACs) allow you to access features for which you do not have a fixed or soft feature key. Feature Access Codes are applicable to the Meridian SL-100 system only. For your convenience, the FACs for your system can be printed on a page located at the back of this guide. Flexible Feature Codes (FFCs) --Flexible Feature Codes (FFCs) allow you to access features for which you do not have a fixed or soft feature key. Flexible Feature Codes are applicable to the Meridian 1 system only. For your convenience, the FFCs for your system can be printed on a page located at the back of this guide. Fixed Keys--The Fixed Keys are the hard labeled keys on your telephone. Indicator --An indicator is an LCD or LED that displays the current status of a feature by its state; flashing, winking, steady on, or off. Information screen--The Information screen displays call activity, lists, prompts, and status of calls. Interrupted dial tone--Interrupted dial tone is a broken or pulsed dial tone, heard when you access some of the features on your telephone. 8 Terms you should know Meridian 1, Meridian SL-100-- The Meridian 1 or the Meridian SL-100 is your office communications system. More... -- The More Key allows access to the multiple layers of Programmable Soft Keys. These keys are the keys located below the display on your telephone. Off-hook -- Off-hook is a term used to indicate that the telephone is active and ready to make a call. Your telephone's status changes to off-hook when you pick up the handset or press a Line (DN) Key. Paging tone--Paging tone is a special tone heard when using the Radio Paging feature. You hear two beeps followed by dial tone. Personal Directory --The Personal Directory stores entries by name and phone number. Primary Directory Number-- The Primary Directory Number is the main extension number on your telephone. It is accessed through the Primary Directory Number (PDN) Key. Private Line -- Private Line can be assigned to your telephone. With this line, you can reach an outside number without dialing a code to access an outside line. Internal extensions cannot be dialed from a private line. Redial List-- The Redial List is accessed through the Call Log Key on the M3903 and through the Directory/Log Key on the M3904. It lists outgoing numbers for calls that have been made from your telephone. Ringback/ring tone-- Ringback/ring tone is the sound you hear when a call you have made is ringing at its destination. Shared Directory Number -- A shared Directory Number is a DN (extension) that is shared by two or more telephones. This is also known as a Multiple Appearance DN (MADN). Special dial tone-- The special dial tone refers to three consecutive short tones followed by steady dial tone that you hear when accessing some of your telephone features. Switch hook -- The switch hook is the button which the handset presses down, disconnecting your call, when you replace the handset. When lifted, the handset releases the switch hook and you either answer an incoming call or you receive dial tone indicating that your telephone is ready to make a call. 9 Your telephone call features Your telephone call features Your network administrator assigns features to your programmable feature keys. Whenever this guide describes a procedure that requires special codes ask your network administrator to provide these to you. To access a feature, you press a Feature Key, or enter a Flexible Feature Code (FFC) for the Meridian 1 or a Feature Access Code (FAC) for the Meridian SL-100. Your network administrator supplies you with the Flexible Feature Codes or Feature Access Codes for your system. Note: In order to use a feature described in this section, your system software must support the feature and the feature must be assigned to your telephone. Check with your network administrator for more details. Use handsfree calling (M3902, M3903, and M3904) If your telephone is an M3902, M3903, or M3904 you can use the built-in microphone and speaker instead of the handset to make of receive a handsfree call. While on an active call, you can switch between Handset and Handsfree mode. To answer a call with handsfree: Press the Handsfree Key. You are now on a handsfree call. To discontinue a handsfree call: Goodbye / / / Press the Goodbye Key to end the call. To mute a handsfree call: Mute 1. Press the Mute Key. The LED indicator flashes. 2. Press the Mute Key again to return to a two way handsfree conversation. Mute To switch from handsfree to handset: 1. Lift the handset to switch from handsfree to handset. 10 Your telephone call features To switch from handset to handsfree: 1. Press the Handsfree Key. 2. Replace the handset. To use a headset: Connect a headset to the headset jack or the handset jack depending on the headset type and the telephone you are using. Press the Headset Key (M3903 and M3904). For the M3902 read the instructions that came with your recommended headset. Note 1: Refer to "Set On-hook default path" on page 89 for information on how to configure your telephone for use with a headset. Note 2: Refer to "Headsets" on page 128 for information on recommended headset types for your telephone. This section also provides information on setting and adjusting the volume for both amplified and unamplified headsets. Headset / To switch from handsfree to headset: Connect headset or put headset on. Press the Headset Key (M3903 and M3904). For the M3902 read the instructions for the headset you are using. Headset / 11 Your telephone call features Activate/deactivate Group listening The Group listening feature allows others to listen to a call through the speaker while you are speaking through the handset. This feature must be enabled by your network administrator. To activate the Group listening option: Options / 1. Press the Options Key. 2. Use the Navigation Keys to scroll through the Options List and highlight Group listening. Group listening Select 3. Press the Select Key. On 4. Press the On Key. Done 5. Press the Done Key to save changes. Quit 6. Press the Quit Key to exit. To use Group listening while you are on a call: Press the Handsfree Key. Everyone will hear the caller over the speaker, but the caller will only hear what is picked up by the handset. Note: You must let the caller know when others are listening to the conversation. This feature does not provide a tone to inform the party on the other end of the call that the conversation is being monitored. 12 Your telephone call features To deactivate the Group listening option: Options / 1. Press the Options Key. 2. Use the Navigation Keys to scroll through the Options List and highlight Group listening. Group listening Select 3. Press the Select Key. Off 4. Press the Off Key to turn Group listening off. 5. Press the Done Key to save changes. Done Quit 6. Press the Quit Key to exit. To mute a group listening call: Mute Mute / / 1. Press the Mute Key. The LED flashes. 2. Press the Mute Key again to return to two way conversation. To switch from Group listening to handsfree: Press the Handsfree Key. 13 Your telephone call features Use the Predial feature The Predial feature allows you to enter and preview a number containg up to 31 digits and make corrections before you dial the number. To use Predial: 1. Replace the handset, if it is off the cradle. 2. Dial the number. Note 1: Press the Pause Key to insert a 1.5 second pause in the dialing string. Note 2: If you are calling an external or long distance number, be sure that the appropriate access codes are included. 2637 3. Press a Line (DN) Key to receive dial tone. The displayed predialed number is automatically dialed. 4. Lift the handset when the called party answers or, if on handsfree, begin to talk. Note: You cannot use the Predial feature if the Live dial pad feature is active. 14 Make a call Make a call This section describes features that you can use when you make a call. There are several ways to make a call from your M3900 Series Meridian Digital Telephone. To make a call from your telephone, use the features described in this chapter. To make a call: 1. Lift the handset. or 2637 or or Press the Line (DN) Key. or Press the Handsfree Key. Note: The Handsfree Key must be enabled by your network administrator or Headset or Press the Headset Key if you have a headset connected to your telephone's headset jack (available on the M3903 and M3904). Note: See "Set On-hook default path" on page 89, and "Headsets" on page 128 for information on connecting a headset to your M3903 or M3904. 2. Dial the number. Note: Whenever you read "Lift the handset," in this guide, you may alternatively press a free Line (DN) Key, Handsfree Key, or the Headset Key. You receive dial tone with each of these actions. / To change from handset to headset: Headset / The Headset Key is used to switch to the headset mode of operation. The LED lights steadily to indicate that you are in headset mode. 15 Make a call Make a call while on-hook To make a call while on-hook, leave the handset in the cradle while you dial a number. To dial on-hook: 2637 1. Press a Line (DN) Key. 2. Dial the number when you receive dial tone. 3. Lift the handset when the called party answers. Auto Dial Auto Dial lets you dedicate a feature key to a specific telephone number. When the Auto Dial Key is pressed, the number is dialed automatically. This feature must be enabled by your network administrator. To use Auto Dial: 1. Lift the handset. 2. Press the associated Auto Dial Key. The number is dialed automatically. To display the Auto Dial number (M3903 and M3904): AutoDial Display 1. Press the Display Key. Note: On the Meridian SL-100, press the Inspect Key to display the number. AutoDial To store an Auto Dial number: 2. Press the configured Auto Dial Key. The number appears on the display. AutoDial 1. Press the Auto Dial Key, without lifting the handset. 16 Make a call 2. Dial the number to be stored on the Auto Dial Key. Note 1: The number may contain up to 31 digits. Note 2: Press the Pause Key to insert a 1.5 second pause in the dialing string. Note 3: If you are storing an external or long distance number, be sure that the appropriate access codes are included. AutoDial 3. Press the Auto Dial Key again. The number is stored on the key. Note: To change the key label "AutoDial", select Change feature key label from the Options List menu. Please see "Change a Feature Key label" on page 80 for detailed instructions. Ring Again (M3902) Use the Ring Again feature when you dial a number and receive a busy tone or no answer. The Ring Again feature lets you know when the person you dialed is available or has used their telephone. The feature notifies you when to redial your party. The Ring Again feature automatically redials the number. To use Ring Again: 1. Dial a number and receive a busy tone or no answer. Note: On the Meridian SL-100, Ring Again is available on busy tone only. RingAgn 2. Press the Ring Again Key, or enter the Ring Again Activate FFC. When the number you want to reach is available, or the person has re-used their set, you hear the Ring Again tone. 1. Lift the handset, you receive dial tone. Note: If you used the Ring Again Activate FFC, the number is automatically dialed. RingAgn 2. Press the Ring Again Key. To call a Ring Again party when you receive notification: 17 Make a call To cancel Ring Again before notification: RingAgn Press the Ring Again Key a second time before hearing the notification tone, or enter the Ring Again Deactivate FFC. Ring Again (M3903 and M3904) Use the Ring Again feature when you dial a number and receive a busy tone or no answer. The Ring Again feature lets you know when the person you dialed is available or has used their telephone. The feature notifies you when to redial your party. The Ring Again feature automatically redials the number. To use Ring Again: 1. Dial a number and receive a busy tone or no answer. Note: On the Meridian SL-100, Ring Again is available on busy tone only. RingAgn 2. Press the Ring Again Key. The screen displays Ring again is active. To call a Ring Again party when you receive notification: When the number you want to reach is available, or the person has re-used their set, you hear the Ring Again tone. 1. Lift the handset or press a line (DN) key. RngCall 2. Press the Ring Call Key. To cancel Ring Again before notification: CanclRA Press the Cancel Ring Again Key. The screen displays Ring Again is cancelled. 18 Make a call Redial last number called Last Number Redial allows you to automatically redial the last number you dialed. This feature must be enabled by your network administrator. To use Last Number Redial when using the handset: 1. Lift the handset. 2. Press a Line (DN) Key. 2637 To use Last Number Redial when using handsfree: 2637 2637 Press the Line (DN) Key twice. The last number you dialed is automatically redialed. Note: On Meridian SL-100, press the £ Key twice. 19 Make a call Use Speed Call (M3902) The Speed Call feature allows you to automatically dial frequently called numbers by entering a one, two, or three digit access code. Contact your network administrator to determine the capacity of your Speed Call list. This will establish the number of digits you will enter for each access code. A telephone designated as a Speed Call Controller can program or edit the Speed Call list. This feature must be enabled by your network administrator. To store or change a Speed Call number: SpcCtlr 1. Press the Speed Call Controller Key, or lift the handset and enter the Speed Call Controller FFC. The triangular icon flashes, indicating programming mode. 2. The phone prompts you to dial a one, two, or three digit code and the telephone number. Note: Dial the access code (if required) followed by the internal, external, or long-distance telephone number. SpcCtlr 3. Press the Speed Call Controller Key again, or enter the Speed Call Controller FFC. The code and number are saved. The flashing icon turns off. To make a Speed Call: 1. Lift the handset. SpcCtlr SpcUser 2. Press the Speed Call Controller key or the Speed Call User Key, or enter the Speed Call User FFC. 3. Dial the Speed Call code assigned to the telephone number. The number is automatically dialed. or 20 Make a call Use Speed Call (M3903 and M3904) The Speed Call feature allows you to automatically dial frequently called numbers by entering a one, two, or three digit access code. Contact your network administrator to determine the capacity of your Speed Call list. This will establish the number of digits you will enter for each access code. A telephone designated as a Speed Call Controller can program or edit the Speed Call list. This feature must be enabled by your network administrator. To store or change a Speed Call number: SpcCtrl 1. Press the Speed Call Controller Key. The screen displays Enter Code, then number. 2. Dial a one, two, or three digit code. Use the Delete Key if you make a mistake. Use the Cancel Key to leave the screen without storing a speed call number. Note: A dash is automatically inserted after the required number of digits have been entered. 3. Dial the associated telephone number. Use the Delete Key if you make a mistake. Use the Cancel Key to leave the screen without storing a speed call number. Note 1: Dial the access code (if required) followed by the internal, external, or long-distance telephone number. Done 4. Press the Done Key to save the code and number. To make a Speed Call: 1. Lift the handset. SpcCtrl SpcUsr 2. Press the Speed Call Controller Key or the Speed Call User Key. The screen displays Enter code. 21 or Make a call 3. Dial the Speed Call code assigned to the telephone number. The number is automatically dialed. Make a System Speed Call System Speed Call allows you to make a call by dialing Speed Call codes which may override your telephone's class of service restrictions. The System Speed Call feature is set up on the system by your network administrator. It is a speed dial number that is common to many users, therefore it is set up on the system not on your individual telephone. To make a System Speed Call: 1. Lift the handset. 2. Press the System Speed Call Controller key or the System Speed Call User Key, or enter the System Speed Call User FFC (Meridian 1) or FAC (Meridian SL-100). 3. Dial the Speed Call code assigned to the telephone number. The number is automatically dialed. SScCtlr or SScUser Use Hot Line The network administrator can program a Hot Line Key that allows you to dial a specific number automatically. The network administrator can apply other features to the Hot Line such as Call Redirection, so that the Hot Line call is answered by a person and not by a voice mail box. To use Hot Line: Hotline Press the Hot Line Key. The Hot Line Key automatically dials the number. Note 1: On the Meridian SL-100 system, the Automatic Line (AUL) feature is the same as the Hot Line feature. Note 2: If your main DN is a Hot Line, lift the handset. The Hot Line dials the number automatically. 22 Make a call Make an Intercom call The Intercom feature connects a group of people together through an Intercom Key. You can use the Intercom feature to call a member of your intercom group by pressing a code assigned to each member of the group. The intercom group must be set up by your network administrator. To make an Intercom call: 1. Lift the handset. 2. Press the Intercom Key. 3. Dial the one or two digit code for the intercom group member you wish to call. To answer an Intercom call while on a line other than your Intercom group line: Intercom Hold / or 1. Press the Hold Key to put the current call on hold. or Press the Goodbye Key to end the call. 2. Press the Intercom Key and begin to speak. Goodbye / Intercom 23 Answer a call Answer a call When you receive an incoming call, your telephone rings and the LCD indicator flashes. To answer a call: Lift the handset. or or Press the Handsfree Key (M3902, M3903, and M3904). or 2637 or or Press the Line (DN) Key beside the LCD indicator as it flashes. or Press the Headset Key if you have a headset connected to your telephone (available on the M3903 and M3904). Headset / 24 While on an active call While on an active call This section describes features that you can use while on an active call. Place a call on Hold Use the Hold feature when you are talking with one party and a second call comes in on a second line. You can answer the second call and retain the original call by putting it on Hold. To place a call on Hold: Hold / Press the Hold Key. The LCD indicator flashes beside the line on hold. Note 1: If the Automatic Hold feature is configured for your Meridian 1, the active call is automatically put on hold when you answer the second call. Note 2: On the Meridian SL-100 Automatic Hold is the default feature. Note 3: The caller hears music while on hold, if the Music on Hold feature is configured for your system. To retrieve a call on hold: 2637 Press the Line (DN) Key beside the flashing LCD indicator. Transfer a call (M3902) Use the Transfer feature to redirect a call to a third party. To use the Transfer feature: Transfer / 1. Press the Transfer Key. The other party is on hold and you receive dial tone. The LED indicator light flashes steadily. 2. Dial the number of the telephone where the call is to be transferred. 25 While on an active call Transfer / 3. When you hear the ring or a person answers, press the Transfer Key to complete the call transfer. The LED indicator goes from steady on to off. To go back to the original call if the transfer is incomplete: If the person you called is not available, press the Line (DN) Key to reconnect to the original call. Note: On the Meridian SL-100, press the Transfer Key, dial the number and press the Goodbye Key. If you press the Transfer Key the second time, you get a three way conference. Transfer a call (M3903 and M3904) Use the Transfer feature to redirect a call to a third party. To use the Transfer feature: Trans 1. Press the Transfer Key. The other party is on hold and you receive a dial tone. The screen displays Call on hold, dial number. 2. Dial the number of the telephone where the call is to be transferred. Swap or Connect 3. Press the Swap Key to switch between talking with the original caller and the new caller. Press the Connect Key to complete the transfer. The two callers are connected and your telephone is ready to make or receive new calls. 26 While on an active call To go back to the original call if the transfer is incomplete: Goodbye / 1. Press the Goodbye Key. 2637 2. Press the Line (DN) Key with the flashing icon to return to your original call. Use Timed Reminder Recall Timed Reminder Recall gives you a reminder tone when a call you transferred is not answered. To use Timed Reminder Recall: Trans 1. Press the Transfer Key. The call is put on hold. 2. Dial the number where you want to transfer the call. Trans or 3. Press the Transfer Key again. or Replace the handset before the person answers. This starts the recall timer. Note 1: On the Meridian SL-100, do not press the Transfer Key again; replace the handset before the person answers. Meridian SL-100 uses the Blind Transfer Recall feature. Note 2: If the transfer is complete, the recall timer stops. 27 While on an active call If the transferred call is not answered, your telephone rings: 1. Lift the handset. Trans 2. Press the Transfer Key and repeat the transfer (to a different DN). Note: If you transfer a call to a person and they pick up the line while you are still on the line, press the Goodbye Key to complete the transfer. Check with your network administrator to determine the time interval of your recall timer. Use Attendant Recall The Attendant Recall feature allows you to contact an attendant while on a call and connect the call to the attendant. To contact the attendant while on a call: AttRecall 1. Press the Attendant Recall Key while on a call. Stay on the line until the attendant answers. Goodbye / 2. Press the Goodbye Key. The caller remains connected to the attendant. Note: On the Meridian SL-100, the Attendant Recall Key is not available; use the Transfer Key to connect a call to the attendant. Use Call Park (M3902) The Call Park feature allows a call to be held temporarily and to be retrieved from any telephone. You can park an incoming call and page the called party. When you use Call Park, you do not tie up a line. Your network administrator can set up a System Park Extension where most calls are automatically parked. If configured network-wide, Call Park can be used across networks. 28 While on an active call To Park a call on the System Park DN or your own DN: Park Press the Park Key. If there is a System Park DN, the call automatically parks on the System Park DN. Otherwise, it parks on your DN. Note: On the Meridian SL-100, press the Park Key and you receive a confirmation tone. Press the Park Key again or the Goodbye Key. To park a call on a DN other than the System Park DN or your own DN: Park 1. Press the Park Key. 2. Dial the DN where you want to park the call. Park 3. Press the Park Key. Note: On Meridian SL-100, press Directed Call Park (DCPK) Key. Dial the DN where you want to park the call. Press DCPK again. To park a call using FFCs/FACs: Transfer / 1. Press the Transfer Key. 2. Dial the Park Call FFC (Meridian 1), or the Directed Call Park or System Call Park FAC (Meridian SL-100). 3. If you do not want the System Park DN or your own DN, Dial a DN where you want to park the call. Transfer /