Nortel Knowledge Network Meridian Digital Telephones M3901 M3902 M3903 M3904 User Guide Enterprise Voice Solutions Customer Documentation While you are away from your desk: Call Forward 38 Contents M3900 Series Meridian Digital Telephone M3901 M3902 M3903 M3904 ................................................................................................. 1 ................................................................................................. 2 ................................................................................................. 3 ................................................................................................. 4 1 Your Telephone's Controls Terms you should know Your telephone call features Use handsfree calling (M3902, M3903, and M3904) ............................ 10 Activate/deactivate Group listening ...................................................... 12 Use the Predial feature ......................................................................... 14 5 8 10 Make a call Make a call while on-hook ................................................................... 16 Auto Dial ............................................................................................ 16 Ring Again (M3902) ............................................................................ 17 Ring Again (M3903 and M3904) ......................................................... 18 Redial last number called ..................................................................... 19 Use Speed Call (M3902) ...................................................................... 20 Use Speed Call (M3903 and M3904) ................................................... 21 Make a System Speed Call ................................................................... 22 Use Hot Line ........................................................................................ 22 Make an Intercom call .......................................................................... 23 15 Answer a call While on an active call Place a call on Hold ............................................................................. 25 Transfer a call (M3902) ....................................................................... 25 Transfer a call (M3903 and M3904) ..................................................... 26 Use Timed Reminder Recall ................................................................... 27 Use Attendant Recall ............................................................................ 28 Use Call Park (M3902) ......................................................................... 28 24 25 i Contents Use Call Park (M3903 and M3904) ...................................................... 30 Calling Party Number (M3902) ............................................................. 33 Calling Party Number/Charge Account (M3903 and M3904) ................. 33 Display incoming calls .......................................................................... 34 Trace a Malicious call ........................................................................... 35 Incoming calls Activate Automatic Answerback ............................................................ 36 Use Call Pickup .................................................................................... 37 Use Call Waiting ................................................................................. 38 36 While you are away from your desk Forward calls (M3902) ......................................................................... 39 Forward calls (M3903 and M3904) ...................................................... 40 Forward internal calls only .................................................................... 41 Use Remote Call Forward ..................................................................... 42 39 Secure your telephone Talk with more than one person Set up a Conference call (M3902) ......................................................... 45 Set up a Conference call (M3903 and M3904) ...................................... 46 Join a call (M3902) .............................................................................. 47 Join a call (M3903 and M3904) ........................................................... 47 Selectable Conferee Display and Disconnect .......................................... 48 Use Group Call .................................................................................... 49 44 45 Work without interruption Activate Make Set Busy ........................................................................ 51 51 Additional Call Features Auto Dial Transfer Feature .................................................................... 52 Use the buzz signal .............................................................................. 52 Call Page to make an announcement ..................................................... 53 Centrex/Exchange Switch Hook Flash ................................................... 53 Charge or Force Charge a call (M3902) ................................................ 54 Charge or Force Charge a call (M3903 and M3904) ............................. 56 ii Draft 0.01 52 Contents Enhanced Override Feature .................................................................. 58 Forced Camp-on .................................................................................. 59 Station Camp-on ................................................................................. 60 Override Feature ................................................................................. 61 Privacy Release .................................................................................... 62 Radio Paging ...................................................................................... 63 Voice Call ........................................................................................... 65 Use the Voice Messaging control screens ............................................... 65 Hospitality features Automatic Wake-Up ............................................................................ 67 Message Registration ........................................................................... 69 Maid Identification ............................................................................... 70 Room Status ........................................................................................ 71 67 Meridian SL-100 CLASS Features Anonymous Caller Rejection ................................................................. 72 Automatic Callback .............................................................................. 73 Automatic Recall .................................................................................. 74 Customer Originated Trace ................................................................... 75 Calling Name and Number Delivery Blocking ........................................ 76 Selective Call Forward .......................................................................... 76 72 Telephone display M3902 display .................................................................................... 77 M3903 display .................................................................................... 77 M3904 display .................................................................................... 78 77 Options List Select a language ................................................................................ 80 Change a Feature Key label (M3902) ................................................... 80 Change a Feature Key label (M3903 and M3904) ................................. 82 Adjust Screen contrast .......................................................................... 84 Adjust volume ...................................................................................... 84 Choose Ring type ................................................................................. 85 Select Call Log options ......................................................................... 85 Use Live dial pad ................................................................................. 86 79 iii Contents Select Preferred name match ................................................................. 86 Set up area code ................................................................................. 86 Enable Call timer ................................................................................. 87 Select Date/time format ........................................................................ 87 Enable Key click ................................................................................... 87 Use Headset port on call ....................................................................... 88 Activate Headset port external alerter .................................................... 88 Use Call indicator light ......................................................................... 88 Set On-hook default path ...................................................................... 89 Display diagnostics .............................................................................. 89 Activate Group Listening ....................................................................... 90 Call Log and Personal Directory display and navigation M3903 Call Log display and navigation ................................................ 91 Access your Callers List or Redial List (M3903) ....................................... 91 M3904 Personal Directory and Call Log display and navigation .............. 92 Access your Personal Directory, Callers List, or Redial List (M3904) .......... 93 Call Log and Personal Directory password protection (M3903 and M3904) ........................................................................... 94 91 Call Log Access and use the Callers List (M3903) ................................................ 97 Access and use the Callers List (M3904) ................................................ 98 97 Redial List 100 Access and use the Redial List (M3903) ............................................... 100 Access and use the Redial List (M3904) ............................................... 101 iv Draft 0.01 Contents Access and use the Personal Directory 102 Access the Personal Directory ............................................................. 102 Add a Personal Directory entry ........................................................... 102 Add an incoming call ......................................................................... 104 Add an outgoing call ......................................................................... 105 Delete or edit a Personal Directory entry .............................................. 106 Delete your Personal Directory ............................................................ 107 Use the Personal Directory to make a call ............................................ 107 Use Card View .................................................................................. 108 Search for an entry ............................................................................ 109 Copy a number from the Redial List ..................................................... 109 Set-to-Set Messaging Corporate Directory Virtual Office M3901 Feature Operation 111 114 117 119 M3901 Fixed Keys ............................................................................. 119 Program a feature or an Auto Dial ...................................................... 121 Use Auto Dial .................................................................................... 122 Use Speed Call .................................................................................. 122 Use Call Transfer ............................................................................... 123 Set up a Conference call ..................................................................... 124 Activate Ring Again ........................................................................... 125 Make a call ....................................................................................... 126 Receive a call .................................................................................... 126 Feature Activation Indicator ................................................................ 126 Message Waiting and Call Status Indicator .......................................... 126 v Contents Accessories for the M3900 Series telephones 127 Accessory Connection Module (ACM) .................................................. 127 Analog Terminal Adapter (ATA) .......................................................... 127 Computer Telephony Integration Adapter (CTIA) ................................... 127 Display-based Expansion Module ........................................................ 127 External Alerter and Recorder Interface ...... ...