User manual O2 CONNECTION MANAGER - INSTALLATION AND SET UP GUIDE_E

O2 Connection ManagerTM Quick and easy connection to the Internet Using the O2 GPRS, 3G and Wireless LAN Services Installation and set up guide Contents Welcome Gathering the required information Installation From CD From web Setting up your profile Mobile phone Wireless PC card Wireless LAN Email & VPN Profile name Creating a customised profile Mobile phone Wireless PC card Wireless LAN Email & VPN APN settings DNS & IP settings Profile name Using the Connection Manager Add, edit, delete or change a profile Network search Usage tracking The status bar The quick-launch buttons Troubleshooting FAQs Glossary 6 6 12 13 14 17 19 20 22 23 23 26 27 28 31 31 32 33 34 34 38 38 39 44 47 50 O2 Connection ManagerTM Welcome to the O2 Connection Manager. The O2 Connection Manager provides you with a single, simple to use interface for connecting your laptop to mobile networks from O2. Supported operating systems The O2 Connection Manager is designed to run on Windows® 2000 and Windows XP, it will run on previous versions of Microsoft ® Windows, such as Windows 98 SE or Windows NT but with reduced functionality. For full function availability please refer to the Supported Devices list at http://www.o2.co.uk/o2connectionmanager Checklist Please check the following: · You are using a supported mobile and/or WLAN device. To check please refer to the Supported Devices list at http://www.o2.co.uk/o2connectionmanager · Your O2 SIM is provisioned with GPRS/3G* and/or WLAN services · You have the latest copy of O2 Connection Manager (from CD-ROM or downloaded from http://www.o2.co.uk/o2connectionmanager) · Do not install the manufacturer software supplied with the data card. If you have already done so then go to Control Panel, Add/Remove Software and remove the manager/driver software. Reboot Windows. Note: In order to access the O2 WLAN services you must have an O2 SIM with an appropriate O2 voice tariff. * Launching in the UK late 2004. 3 Gathering the required information Please complete the follow steps before beginning the installation: 1. If you are setting up the O2 Connection Manager for GPRS or 3G networking please know your required Access Point Name (APN). If you are unsure to the Username and Password of the specific APN that you are using, please contact your normal Customer Service number as shown on your bill. 2. If you are connecting to the O2 Wireless LAN service, have the mobile phone number that you wish to register, ready. For GPRS/3G devices, ensure SIM is inserted and handset powered on. The following table shows what you must first do if you are using a data card in your laptop: The following table shows what you must first do if you are using a mobile handset as a modem to connect to the Internet: Connection type Infrared Device Handset Action If you are using Windows 98 or Windows 98SE, then please disable Plug and Play over Infrared. You can do this by right-clicking on the tray Infrared icon and unchecking the relevant option Connect between handset and laptop 9-pin RS-232 port Connect between handset and laptop USB port. If your laptop has more than one USB port we advise you to try to stick with the same one, otherwise Windows may attempt to reinstall USB drivers Install the software supplied with the BluetoothTM adapter. We advise you check that you have the latest BluetoothTM drivers. Consult the manufacturer web site and follow the Support links Serial cable USB cable Handset Handset Connection type PC card Device GPRS and 3G data cards Action Do not install the manufacturer software supplied with the data card. If you have already done so then go to Control Panel, Add/Remove Software and remove the manager/driver software. Reboot Windows BluetoothTM Handset PC card WLAN Unless you are using Nokia D211, (with GPRS/3G) do not install the software supplied with this data card. If you have already done so then go to Control Panel, Add/Remove Software and remove the manager/driver software. Reboot Windows WLAN (without GPRS/3G) Install the software supplied with the Wireless LAN card. We advise you check that you have the latest BluetoothTM drivers. Consult the manufacturer web site and follow the Support links Install the software supplied with the Wireless LAN USB interface. We advise you check that you have the latest BluetoothTM drivers. Consult the manufacturer web site and follow the Support links Tip: If you are intending to use a handset for extended periods you may wish to consider plugging it into a mains or USB charger. For practical purposes, we strongly advise you to install the O2 Connection Manager before travelling to a public WLAN Access Point. PC card USB WLAN 4 5 1. Installation 1.1 Installing from the CD Unless instructed otherwise, if you already have an earlier version of O2 Mobile Web software, or other dialler/manager software installed then you must de-install it completely before proceeding further. Similarly, once you have successfully installed and configured the O2 Connection Manager for your devices, you should avoid installing software that may conflict i.e. other dialler software. Do not install the manufacturers software supplied with the data card. If you have already done so then go to Control panel, Add/remove software and remove the Manager/driver software. Reboot Windows. If you are not using in-built or plug in data card and you are intending to use BluetoothTM then ensure the manufacturer software has been installed and the BluetoothTM adapter is paired with the handset. If you have a data card do not insert it into the PCMCIA slot until instructed to do so. For integrated WiFi enabled laptops (e.g. Intel®, CentrinoTM), ensure WLAN is powered on and logon with Administrator rights (Windows NT4, Windows 2000 and Windows XP Pro only). If you are using Windows 2000 or Windows XP with infrared then activate the handset infrared connection, align with laptop infrared port and allow the Windows Plug and Play process to install Standard Modem over Infrared. 1. Insert the CD into your computer's CD-ROM drive. O2 Connection Manager should run automatically, the Home network and language screen will then be displayed. If O2 Connection Manager doesn't run automatically, open My computer (on desktop), double click your CD-ROM drive. Once open, look for the file Run.exe, press Run and double click. This should launch the below screen for O2 Connection Manager to begin installation. Your Home Network and Language should be detected automatically. If not automatically detected, you can use the drop down menu to select your Home Network and Language. Select Next, to proceed. 2. O2 Connection Manager will perform a System Requirements check. If all of your system requirements are met, select Next to proceed to read and accept the terms and conditions of the End-User Licence Agreement. If all system requirements aren't met, the Caution screen will appear. If you decide to proceed further, another screen advising you not to Install O2 Connection Manager will be displayed. You can continue and will arrive at the End-User Licence Agreement. It is advisable that if all requirements aren't met, not to proceed. 6 7 Once satisfied with your selection, select Next to proceed. 3. The InstallShield Wizard will start up. 4. You then arrive at the Set up type screen. You can choose between a Complete install and Custom install. Select Next and you will proceed to Computer Information. Within this screen you can enter your Username and Organisation plus there are two other options available within this screen to select: a. Anyone who uses this computer (all users) will automatically be selected. This allows all users who access this computer to have the ability to use O2 Connection Manager b. Only for me. This will only allow access to the user who is installing O2 Connection Manager · If this is your first time installing O2 Connection Manager, you are advised to select Complete Install. This will install all program features · Custom install is only recommended if you are an advanced user. Here you can choose which program features you want installed and where they will be installed 8 9 5. The Wizard will be ready to begin installation and you will be asked to select Install to proceed. An O2 Connection Manager Installer information dialogue box will appear, asking if you would like to reboot your computer now or later, for the configuration changes made to O2 Connection Manager to take effect. If you want to continue installing O2 Connection Manager and start to create your profile, re-start your computer and proceed to Section 2 Standard Settings. (The 1st time you install O2 Connection Manager, you will automatically proceed through Standard Setting) If you do not choose to continue installation, and choose to have re-booted your system at a later stage, once you re-booted proceed to Section 2 Standard Settings to complete your installation. Note: Once you have already created a profile using O2 Connection Manager, you can choose between the following 2 options: · Standard Settings ­ uses the default mobile and WLAN settings · Customise Settings ­ allows you to configure the settings manually. This is only recommended for advanced users If you want to change any of your selections, click Back. If you don't wish to Install O2 Connection Manager at this time, click Cancel to exit the Wizard. O2 Connection Manager will proceed to Install, and may take several minutes. Once the InstallShield has successfully installed O2 Connection Manager, you will be required to click Finish to exit the Wizard and proceed. 10 11 2. Setting up your profile 1.2 Installing from the web Unless instructed otherwise, if you already have an earlier version of O2 Mobile Web software, or other dialler/manager software installed then you must de-install it completely before proceeding further. Similarly, once you have successfully installed and configured the O2 Connection Manager for your devices, you should avoid installing software that may conflict i.e. other dialler software. Do not install the manufacturer software supplied with the data card. If you have already done so then go to Control Panel, Add/Remove Software and remove the manager/driver software. Reboot Windows. If you are not using an in-built or plug in data card and you are intending to use BluetoothTM then ensure the manufacturer software has been installed and the BluetoothTM adapter is paired with the handset. If you have a data card do not insert it into the PCMCIA slot until instructed to do so. For integrated WiFi enabled laptops (e.g. Intel®, CentrinoTM), ensure WLAN is powered on and logon with Administrator rights (Windows NT4, Windows 2000 and Windows XP Pro only). If you are using Windows 2000 or Windows XP with infrared then activate handset infrared connection, align with laptop infrared port and allow the Windows Plug and Play process to install `Standard Modem over Infrared'. · Launch your browser, and go to the following web site to down load the O2 Connection Manager http:/www.o2.co.uk/o2connectionmanager · You will be taken to the O2 Connection Manager web page · First you may find it useful to download the O2 Connection Manager Installation and Set up Guide by double clicking on the Download User Guide button · Double Click on the Download O2 Connection Manager button · You will proceed to the Install & Configure page · Select O2 Connection Manager, and save the file to your hard drive. (remember where on the hard drive you saved the file) · Once the file download has completed. Go to the location where you saved the file and double click the zipped file. Unzip the files and double click the RUN.EXE file · O2 Connection Manager should run automatically, and the installation process follows that for CD as described in section 1.1 You have 3 options that you can choose from: · Mobile phone (see section 2.1) ­ create a profile for `Mobile phone only' or `Mobile phone & WLAN' · Wireless PC card (see section 2.2) ­ create a profile for `Wireless PC card' only or `Wireless PC card & WLAN' · Skip this step, I want to use only WLAN (see section 2.3) ­ create a profile for `WLAN only' Once you have selected your choice, select and click Next to proceed. You will be presented with the Create profile screen. If you have already installed O2 Connection Manager and are creating another profile: for Custom installation go to Section 3. Once your system has successfully rebooted, the Create profile screen where you choose the type of device you want to install is displayed. 12 13 2.1 Mobile phone profile The following outlines how to set up your profile for using your O2 mobile phone as a modem. 2.1.1 ­ Connection via infrared For Infrared connection, you must connect your device first and let Windows Plug and Play complete it's installation. Align the device's infrared port, usually located at the top or bottom edge of the device with the infrared port on your laptop. Select Infrared, then select Next to continue to detect the device. Select the Detect icon and O2 Connection Manager should automatically detect your device and populate the fields. If O2 Connection Manager is unable to detect your device, the following message will be displayed: Select the option for Mobile phone and click Next to proceed. Choose one of the following options to connect your phone to your laptop: · Infrared · Serial · USB · BluetoothTM Your phone cannot be detected. Please make sure your infrared ports are aligned Ensure that the Infrared reception on your device is activated, and that your system can detect the device. When satisfied that this is successful, click Yes and your device should be successfully detected, and O2 Connection Manager will continue installation. If error still persists, the following message will be displayed: The Profile Manager was either unable to detect your device, or it does not have the correct details for the device. If you have an Internet connection already, you could update the make and model details and try again. Would you like to try this now? If you have an Internet connection select Yes, and update the drivers from the O2 Connection Manager web site. If you have no connection, select No, and then select Back. You can now select another means of connecting your device to O2 Connection Manager. Once device is detected successfully, select Next to proceed to WLAN screen Section 2.3. 14 15 2.1.2 ­ Connection via serial (serial/USB) Connect your adapter to any available Serial or USB port. Ensure that your device is connected to the adapter. Select Serial, then select Next to continue to detect the device. Select the Detect icon and O2 Connection Manager should automatically detect your device and populate the fields. If O2 Connection Manager is unable to detect your device, the following message will be displayed: Your phone cannot be detected. Please check all devices and try again Ensure that your adapter is inserted into the available Serial or USB port and your device is also attached. Ensure that your system can detect the device. When satisfied that this is successful, click Yes and your device should be successfully detected, and O2 Connection Manager will continue installation. If error still persists, the following message will be displayed: The Profile Manager was either unable to detect your device, or it does not have the correct details for the device. If you have an Internet connection already, you could update the make and model details and try again. Would you like to try this now?' If you have an Internet connection select Yes, and update the drivers from the O2 Connection Manager web site. If you have no connection, select No, and then select Back. You can now select another means of connecting your device to O2 Connection Manager. Once device is detected successfully, select Next to proceed to WLAN screen (section 2.3). 2.1.3 Connection via BluetoothTM · Ensure you have created a bond between your phone and laptop before configuring O2 Connection Manager. You should use the Serial Port Profile, and choose automatic connection, if supported by your Bluetooth software · When you select the Bluetooth as the modem, a dialog box will be displayed asking which Bluetooth COM port you wish to use. The default for most systems is COM6; but this may vary · Bluetooth support is dependent on Operating System and the vendor of your Bluetooth accessory. You should always use the most up to date system drivers (consult the website of the Bluetooth accessory vendor) · Please note that 3COM Bluetooth equipment is not compatible with O2 Connection Manager 2.2 Laptop data card The following outlines how to set up O2 Connection Manager for use with a data card. Note: O2 Connection Manager automatically installs all drivers for listed data cards, excluding the Nokia D211. When installing any of the listed cards, ensure you have un-installed their drivers from your laptop before installing O2 Connection Manager. When installing the Nokia D211 card, ensure that you install all its drivers and associated software from the manufacturer before installing O2 Connection Manager. Select the option for correct card and click Next to proceed. Use the drop down combination boxes on this screen to select: · Make of device (Novatel Wireless etc.) · Number of model (G201 etc.) · Service: · GPRS (Automatically be detected if your card only supports GPRS) · If your card supports GPRS and 3G you can choose from: ­ 2G Only ­ 3G Only 3G Preferred is the default that allows the device to auto-switch between GPRS and 3G. 16 17 Select Next and the O2 Connection Manager will begin to detect and install your device. You will be requested to insert your device (the data card). If the card is already inserted, O2 Connection Manager will automatically continue installing the drivers. If O2 Connection Manager is unable to detect your device, the following message will be displayed: Driver Installation failed. Please check all devices and try again Ensure that your card is inserted into your PC Card slot. Check that your system can detect the device. When satisfied that this is successful, click Next and your device should be successfully detected, and O2 Connection Manager will continue installation. If error still persists, please contact your normal Customer Service number as shown on your bill. Once device is detected successfully, O2 Connection Manager will proceed to the Wireless LAN screen (section 2.3). 2.3 Wireless LAN This option will allow you to set up the O2 Connection Manager for Wireless LAN services. Please note that you will need to contact your service provider to have the O2 WLAN service activated on your tariff. Please call the number on your bill. Note: When setting up O2 Connection Manager for Wireless LAN, ensure that all drivers and associated software for the Wireless Card you are using are installed prior to installing O2 Connection Manager. You will be presented with the Wireless LAN Screen. O2 Connection Manager will automatically detect your WLAN card or in built Wifi modem. If not detected by O2 Connection Manager, select Browse and O2 Connection Manager will search through your system to detect your WLAN card. If O2 Connection Manager doesn't detect your WLAN card, ensure that you have the drivers and software for the Wireless Card you are using installed. Check that your system can detect the device. When satisfied that this is successful, select Browse and O2 Connection Manager should detect your device. If unable to detect, please contact your normal Customer Service number as shown on your bill. Enter your mobile phone number with country code in the available boxes e.g. 44 7850777777 44 is the country code and the remaining digits are the mobile number (omitting the leading zero). When all of the above is completed, select Next to proceed. 18 19 2.4 Email & VPN set up This screen will allow you to configure your profile for email or VPN, or email and VPN, if your company uses a VPN to allow you to connect into the corporate LAN. · If you have multiple Microsoft Outlook or Microsoft Outlook Express email accounts and you want to configure O2 Connection Manager to use a specific account, then check this box. (If you want to configure O2 Connection Manager for VPN see Section 2.4.3 before continuing) You will be presented with a screen where you are required to provide your email settings. Email Address: Username: Password: Incoming (POP) Server: Outgoing (SMTP) Server: Full Name: YourEmail@YourDomain.com Your Username Your Password Email Server name Email Server name Your Name There are four options to select to configure your email: · Microsoft Outlook · Microsoft Outlook Express · Other · None (select this if you don't want to configure your profile for email) To configure your VPN to work with O2 Connection Manager proceed to section 2.4.3. If you select None, and don't use a VPN, or do not wish to configure O2 Connection Manager to use your VPN program, select Next to proceed. 2.4.1 Outlook/Outlook Express Selecting this will enable you to configure your email for Outlook/Outlook Express. Once selected, you will see the option for I want to configure my Email program enabled. You have two options to select from. · This option can be left unchecked, as O2 Connection Manager will automatically detect your Outlook/Outlook Express email account. If you do not wish to configure O2 Connection Manager to use your VPN program, select Next to proceed. If you want to configure O2 Connection Manager to use your VPN program, go to Section 2.4.3 Refer to section 3.4.1 for common email settings. When completed, select Next to proceed. 2.4.2 Other This will enable you to set up O2 Connection Manager for web based email or other email clients configured on your system. · To set up O2 Connection Manager for web mail, enter the specific URL in the box enabled when selecting Other · To set up O2 Connection Manager for email clients configured on your system, select Enabled Browse function across from other, and search for the email executable. If you do not wish to configure O2 Connection Manager to use your VPN program, select Next to proceed. 2.4.3 VPN Selecting VPN will enable you to configure your VPN program to function with O2 Connection Manager. Once selected, the Browse function will be enabled. Search your system until you locate the VPN executable. Once selected, select Next to proceed. 20 21 3 Creating a customised profile 2.5 Profile name You will now be presented with the Profile you have created, and have the option to enter a name to distinguish this profile. When completed, select Finish. Congratulations! Your O2 Connection Manager is now installed and ready to use. It starts automatically. If you wish to create another profile to specifically meet your needs. You will be presented with the Create Profile screen If you have already installed O2 Connection Manager and are creating another profile: For Customised installation proceed with this section, for a Standard installation go to section 2. Highlight Customise settings and click Next. Once you have selected your choice, select and click Next to proceed. 3.1 Mobile phone profile The following outlines how to set up your mobile phone as a modem. Select the option for Mobile phone and click Next to proceed. Use the drop down combo boxes on this screen to select: · Make of device (Nokia etc.) · Number of model (6310, 6310i etc.) · Connection via Infrared, Serial or BluetoothTM 22 23 Ensure that the Infrared reception on your device is activated, and that your system can detect the device. When satisfied that this is successful, click Next and your device should be successfully detected, and O2 Connection Manager will continue installation. If error still persists, please contact your normal Customer Service number as shown on your bill. Once the device is detected successfully, O2 Connection Manager will proceed to WLAN screen. 3.1.2 Connection via serial (serial/USB) You have 3 options that you can choose from: 1. Mobile Phone ­ create a profile for Mobile Phone only or Mobile Phone & WLAN. 2. Wireless PC Card (see section 3.2) ­ create a profile for Wireless PC Card only or Wireless PC Card & WLAN. 3. Skip this step, I want to use only WLAN (see section 3.3) ­ create a Profile for WLAN only. 3.1.1 Connection via infrared For Infrared connection, you must connect your device first and let Windows Plug and Play complete it's installation. Connect your adapter to any available Serial or USB port. Ensure that your device is connected to the adapter. Select Serial for Connect via Serial. Your Service will default to GPRS. This is correct, and does not have to be changed. Click Next, and O2 Connection Manager will proceed to detect your device. If O2 Connection Manager is unable to detect your device, the following message will be displayed: Driver Installation failed. Please check all devices and try again Ensure that your adapter is inserted into the available Serial or USB port and your device is also attached. Check that your system can detect the device. When satisfied that this is successful, click Next and your device should be successfully detected, and O2 Connection Manager will continue installation. If error still persists, please contact your normal customer services number as shown on your bill. Once device is detected successfully, O2 Connection Manager will proceed to WLAN screen. 3.1.3 Connection via BluetoothTM Align the device's infrared port, usually located at the top or bottom edge of the device with the infrared port on your laptop. Select Infrared for Connect via infrared. Your Service will default to GPRS. This is correct, and does not have to be changed. Click Next, and O2 Connection Manager will proceed to detect your device. If O2 Connection Manager is unable to detect your device, the following message will be displayed: Driver Installation failed. Please check all devices and try again · Ensure you have created a bond between your phone and laptop before configuring OCM. You should use the Serial Port Profile, and choose automatic connection, if supported by your Bluetooth software · When you select the Bluetooth as the modem, a dialog box will be displayed asking which Bluetooth COM port you wish to use. The default for most systems is COM6; but this may vary · Bluetooth support is dependant on Operating System and the vendor of your Bluetooth accessory. You should always use the most up to date system drivers (consult the website of the Bluetooth accessory vendor) · Please note that 3COM Bluetooth equipment is not compatible with O2 Connection Manager 24 25 3.2 Wireless PC card This following outlines how to set up O2 Connection Manager for use with a data card. Note: O2 Connection Manager automatically installs all drivers for listed data cards, excluding the Nokia D211. When installing any of the listed Wireless PC Cards, ensure you have un-installed their drivers from your laptop before installing O2 Connection Manager. When installing the Nokia D211 card, ensure that you install all its drivers and associated software before installing O2 Connection Manager. Select the option for Wireless PC Card and click Next to proceed. Use the drop down combo boxes on this screen to select: · Make of phone (Novatel Wireless etc.) · Model of phone (G201 etc.) · Service · GPRS (will automatically be detected if your card only supports this) · If your card supports GPRS and 3G you can choose from: ­ 2G Only ­ 3G Only 3G Preferred is the default that allows the device to auto-switch between GPRS and 3G. Select Next and the O2 Connection Manager will begin detecting and installing your device. You will be requested to insert your device (Wireless PC Card). If Card is already inserted, O2 Connection Manager will automatically continue installing the drivers. If O2 Connection Manager is unable to detect your device, the following message will be displayed (this can happen with older machines with slower processors and hard drives, when first installing drivers. If this occurs, try again): Driver Installation failed. Please check all devices and try again Ensure that your card is inserted into your PC Card slot. Check that your system can detect the device. When satisfied that this is successful, click Next and your device should be successfully detected, and O2 Connection Manager will continue installation. If error still persists, please contact your normal Customer Service number as shown on your bill. Once device is detected successfully, O2 Connection Manager will proceed to WLAN screen. 3.3 Wireless LAN This option will allow you to set up the O2 Connection Manager for Wireless LAN services. Please note that you will need to contact your service provider to have the O2 WLAN service activated on your tariff. Please call the normal Customer Service number on your bill. Note: When setting up O2 Connection Manager for Wireless LAN, ensure that all drivers and associated software for the Wireless Card you are using are installed prior to installing O2 Connection Manager. You will be presented with the WLAN Screen. O2 Connection Manager will automatically detect your WLAN card or in-built Wifi modem. If not detected by O2 Connection Manager, select Browse and O2 Connection Manager will search through your system to detect your WLAN card. If O2 Connection Manager doesn't detect your WLAN card, ensure that you have the drivers and software for the Wireless Card you are using installed. Check that your system can detect the device. When satisfied that this is successful, select Browse and O2 Connection Manager should detect your device. If unable to detect, please contact your normal Customer Service number as shown on your bill. Enter your mobile phone number with country code in the available boxes e.g. 44 7850342523. When all of the above is completed, select Next to proceed. 26 27 3.4 Email & VPN set up This screen will allow you to configure your profile for email or VPN, or email and VPN. There are 4 options to select from for email: · Microsoft Outlook · Microsoft Outlook Express · Other · None (select this if you don't want to configure your profile for email) To configure your VPN to work with O2 Connection Manager proceed to section 3.4.3. If you select None, and don't have VPN, or do not wish to configure O2 Connection Manager to use your VPN program, select Next to proceed. 3.4.1 Outlook/Outlook Express Selecting this will enable you to configure your email for Outlook/Outlook Express. Once selected, you will see the option for I want to configure my Email program enabled. You have 2 options to select from. 1. This option can be left unselected, as O2 Connection Manager will automatically detect your Microsoft Outlook/Microsoft Outlook Express email account. If you do not wish to configure O2 Connection Manager to use your VPN program, select Next to proceed (go to section 3.5). If you want to configure O2 Connection Manager to use your VPN program, go to section 3.4.3. 2. If you have multiple Microsoft Outlook or Microsoft Outlook Express email accounts and you want to configure O2 Connection Manager to use a specific account, then check this box (if you want to configure O2 Connection Manager for VPN see section 3.4.3 before continuing). You will be presented with a screen where you are required to provide your email settings. Email Address: Username: Password: Incoming (POP) Server: Outgoing (SMTP) Server: Full Name: YourEmail@YourDomain.com Your Username Your Password Email Server name Email Server name Your Name These are some of the most popular email providers in the UK and their settings for your information. When completed, select Next to proceed. 28 29 3.4.2 Other This will enable you to set up O2 Connection Manager for Web based email or other email clients configured on your system. · To set up O2 Connection Manager for Web mail, enter the specific URL in the box enabled when selecting Other · To set up O2 Connection Manager for email clients configured on your system, select Enabled Browse across from other, and search for the email executable If you do not wish to configure O2 Connection Manager to use your VPN program, select Next to proceed. 3.4.3 VPN Selecting VPN will enable you to configure your VPN program to function with O2 Connection Manager. Once selected, the Browse will be enabled. Search your system until you locate the VPN executable. Once selected, select Next to proceed. 3.5 Access Point Name (APN) settings This screen enables you to configure your APN settings. Enter the details of the APN you wish to use (e.g. mobile.o2.co.uk...), enter the Username and Password. If you are unsure to the Username and Password of the specific APN that you are using. Please contact your normal Customer Service number as shown on your bill. Select Use authentication for O2 Connection Manager to remember your Username and Password. To be prompted for your Username and Password, select Prompt for credentials. Homepage, allows you to enter a specific URL. Type in the URL you wish to use as your default Internet homepage. You can choose to leave this box blank, and O2 Connection Manager will automatically detect your systems homepage when connected. If you check Default Connection, O2 Connection Manager will automatically become your default connection when connecting to the Internet. 3.6 Domain Name Server (DNS) & Internet Protocol (IP) settings Sometimes you may want to override the default DNS settings on your computer so you can specify which DNS server is used, or which IP address should be used for a particular domain. There are a few options you can choose: 1. Use your default DNS & IP settings. Leave the following options checked: Use automatic DNS and IP address assigned by server. These will automatically detect your settings. Select Next to proceed. 2. Specify the DNS & IP address to be used: · Deselect Use automatic DNS. You will need to know the IP address of the DNS to use ­ if you don't know this you'll need to ask your system administrator or Internet Service Provider · Deselect IP address. Enter the specific IP address of the system you are required to access 3. If your Operating System is Windows 98, specify Wins server to be used: · Select Use Wins server and enter the IP address of the server ­ if you don't know this you'll need to ask your system administrator or ISP Select Next to continue when you have configured the settings, as you require. 30 31 4. Using the Connection Manager 3.7 Profile name You will now be presented with the profile you have created, and have the option to enter a name to distinguish this profile. Add, edit, delete or change profile When completed, select Finish. Network search This screen allows you to control the device profile, and your connection to Wireless LAN, or GPRS/3G. There is also a representation of the local signal strength, from 1­5 bars. Five bars represents the best signal strength, with 1 indicating weak coverage. If you have a Wireless LAN card on your laptop, then O2 Connection Manager will be able to control the card when it is running. Congratulations! O2 Connection Manager is now installed, and ready to use. It starts automatically. When you see this dialog O2 Connection Manager is controlling your Wireless LAN card. To connect to your network, for example O2 Mobile Web, choose which connection to use (Wireless LAN or 3G/GPRS) and select Connect. You will connect to mobile web, and usage statistics will start being tracked (see next section). If connecting to WLAN, you will receive an inbound automated call on your O2 mobile phone. To start using the service press 1 and await confirmation before hanging up. You will be connected to the Internet in seconds. 32 33 4.1 Add, edit, delete or change a profile 4.2.2 Wireless LAN Selecting Add will take you through the device set up process (section 3). Edit allows you to modify an existing connection profile, and add/remove the quickstart buttons, or the connection method to the device (e.g. BluetoothTM to Infrared). 4.2 Network search To initiate a search for available networks click the Networks button as shown above and then click Search. 4.2.1 GPRS/3G Your Wireless LAN card needs to be switched on for network detection to work. A list of available Wireless LAN networks will be displayed ­ but only those that are set up to broadcast their availability (this policy is set by the owner/administrator of the Wireless LAN access point). If a visible Access Point is in range, the signal strength will be displayed. There are three types of network defined for O2 Connection Manager: O2 networks These are public `hotspots', available as a service from O2. You need an account with O2 and a subscription to the Wireless LAN service to connect to these networks. My networks These are Access Points that have been manually set up by you, for use with O2 Connection Manager (such as your home or office WLAN). Other networks After a minute or so, a list of all available operators will be displayed and your ability to connect to them. Choose which one you wish to use, and select OK. Your device will be swapped to the network you choose. An operator whose status comes up as (Not allowed) is not available to connect to ­ that operator is refusing to connect the SIM. These are other networks that the O2 Connection Manager has detected. These may have their own connection and charging arrangements. Adding an access point (wireless network or hotspot) On the right-hand side of the screen there are five buttons listed: Search, Add, Edit, Delete and Hotspots. By using the Search button you can search again for any WLAN network near you. The Add button lets you manually add an existing WLAN network. Once you have manually added a WLAN network, use the Edit button to change the settings if needed. You can also delete any network you have added manually with the Delete button. The Hotspots button takes you to the Hotspots screen, where you can search the v Connection Manager database for public WLAN hotspots. 34 35 General settings Security settings (WEP) To add a WLAN connection you must specify its display name and SSID. All other options are optional. Display name: This is the name of the WLAN connection you are trying to add SSID: SSID stands for Service Set Identifier and is a bit of code that identifies a WLAN network. All computers in a WLAN need to use the same SSID Non broadcast SSID: If this option is on, it means that the network does not announce itself on WLAN searches. Disable proxy settings during WLAN authentication: When you have trouble authenticating yourself when connecting to a network, you can chose to disable your web browser's proxy settings. Disable Javascript during WLAN authentication: You can also choose to disable Javascript if you still have trouble authenticating yourself. Peer to Peer (Ad-hoc) mode: This mode is a method for wireless devices to directly communicate with each other. Operating in ad-hoc mode allows wireless devices within range of each other to discover and communicate in peer-to-peer fashion without involving central access points. If the network has any security measures enabled, you can set them here. The O2 Connection Manager supports the Wired Equivalency Privacy (WEP) and 802.1x protocols. You can also specify the username and password you need to use here. The 802.1x protocol is only available if your WLAN card supports it. IP settings Most WLAN networks have Automatic IP/DNS support enabled, but for some you will need to specify static IP and DNS addresses. You should be able to obtain these settings from the network administrator of the network you are trying to connect to. 36 37 4.3 Usage tracking 4.5 The quick launch buttons 4.5.1 SMS, send and receive text messages Please note the usage shown is indicative only. Every time you connect to a network, your usage will be tracked for your convenience. The actual usage during the session is updated once you disconnect, and added to your cumulative total. 4.4 The status bar The O2 Connection Manager status bar displays: · Connection State of the device ­ connected to your laptop, if you are connected to a network etc. · Phone battery strength ­ some mobile phones support this feature, to confirm please check the devices matrix at www.o2.co.uk/o2connectionmanager This allows you to send and receive text messages using your phone or data card, direct from your laptop. Clicking on the To button will bring up your contacts, or you can send to a number directly. There is no real limit to the message length, but a single text message has a limit of 160 characters. The option you are in will be highlighted ­ for example, on the left hand side of the screen Compose is in bold, indicating you are in the compose screen. Inbox: Outbox: Sent: Deleted: Settings: The SMS messages held locally on your machine Text messages queued to be sent Sent messages Messages ready for deletion. Select Clear to remove these messages from your machine These are taken directly from your SIM 38 39 O2 Connection Manager contacts Import/Export You can Import contacts from a CSV file, the SIM Card, the Device or Microsoft Outlook into the O2 Connection Manager. 4.5.2 Email Adding a contact Activates the email program you chose at initial set up. You can change the application that is activated by changing the settings (see below). 4.5.3 Internet Activates your Internet browser. The default is Microsoft Internet Explorer, installed with all versions of Microsoft Windows. You can change this setting to the browser of your choice by changing the settings (see below). This allows you to manually create your own contacts in O2 Connection Manager. Editing a contact 4.5.4 Hotspots This allows you to edit the details held for the contact. Deleting a contact Select Delete to remove the contact from O2 Connection Manager. Activates the searchable O2 hotspot directory. This is list is updated every time you connect to the Internet from O2 Connection Manager, and lists all the locations where O2 has a Wireless LAN hotspot for you to use. 40 41 4.5.5 Settings This section allows you to customise the look and feel, and settings of O2 Connection Manager for use with your device. This screen allows you to enable/disable control of your Wireless LAN card by O2 Connection Manager. Or you can choose a different Wireless LAN card (if you have more than one). This screen allows you to enable PIN1 and PIN2 on the SIM. Follow the onscreen prompts to enable, disable or change your PIN. You can also add, edit or delete the mobile phone number you registered for the O2 Wireless LAN service. You can also change which Email application or Browser is activated. The VPN client that is activated can also be charged here. 4.5.6 Help Here you will find the Installation and user Guide 4.6 Updates Update server This screen displays information about data cards only; it is not used for Mobile Phones. It also allows you to change the frequency bands you are using when you are roaming, or set this to Automatic and let your card handle the switchover. When you launch O2 Connection Manager a dialogue box may appear telling you that there are new updates available for O2 Connection Manager. You have the option to connect to the web site and download new updates. You can also select to be reminded about updates weekly or monthly. 42 43 5. Troubleshooting Symptom Unable to install O2 Connection software Action · For Windows NT4, 2000 and XP Pro, you must have Administrator rights to both install and Manager run O2 Connection Manager · Check your laptop meets the minimum requirements. You must have Internet Explorer 5.5 or later installed, even if you prefer to use a different browser Unable to detect and/or install device If using handset: · Check you have chosen the correct connection type · For infrared, check handset infrared has not de-activated through being idle for too long · For Windows 98/98SE and infrared, check `Plug and Play installation over Infrared' is disabled · For Windows 2000 and infrared, you must have either SP3 or Ircomm utility installed to support handset dial-up networking If using data card: · Check the card has been inserted within 30 seconds of being prompted · If you have previously uninstalled data card manufacturer manager software or drivers, then you may have to manually uninstall all traces of such driver software · If this fails, then remove drivers from Modem Control Applet, delete O2 Connection Manager data card profile, then reboot. Detect and install data card No O2 network displayed Symptom Unable to detect and/or install device Action If using BluetoothTM: · Ensure Bluetooth manager is configured to disable PIN (trusted, bonded pair) and to be automatically active (as opposed to manual) · Try reconfiguring the Bluetoot manager virtual COM port to a different value (6 or 7) · If the above doesn't resolve the problem, you should de-install any previously detected and installed device from within Connection Manager and Control Panel Modems applet, then try again · Check you are in an area of coverage · For WLAN you can use the hotspot list to identify establishments providing O2 WLAN coverage If data card: · Check SIM is properly inserted · If PIN enabled, correct PIN entered at prompt · External indicator shows registered on network (usually green or blue flashing) GPRS/3G connection fail · Check the SIM is GPRS/3G enabled · Check Connection Manager displays a valid network and signal strength before clicking the `Connect' button. If you have just activated/powered-on the device then you may need to wait up to a minute for the device to register on the network · For handset, check the battery has not gone flat · For Novatel U530TM data card, check you have configured the service type to match your subscription, i.e. `3G Only', `GPRS Only' or `3G Preferred'. If unsure, select `3G Preferred' 44 45 6. FAQs Symptom GPRS/3G connection takes a long time Unable to browse when using Ericsson T39 or T65 handsets Action · Check any SMS dialogue window is acknowledged and/or closed What information do I need for setting up my Mobile Web connection? Create a new profile as described in section 3 and enter the following information: · Enter mobile.o2.co.uk as the APN · Enter faster as the username · Create a new profile using `Advanced Settings' and enter DNS addresses: 193.113.200.200 193.113.200.201 · Check you are using the correct profile · This can happen if the profile you created was for a different device model · For integrated WiFi (e.g. CentrinoTM), check WLAN is powered on (there is usually a switch located towards the front of the laptop). Check also it has not been permanently disabled (consult Windows and/or laptop user documentation) · Check your O2 SIM is WLAN enabled · Check the SIM is installed in a voice-compatible handset. We do not recommend the use of a handset connected to a laptop, as you will be required to answer the call and reply using the keypad within a minute of initiating a WLAN connection · Check you have GSM coverage on your O2 mobile! · Check you are not on a call on your mobile · Check the mobile number entered in O2 Connection Manager is in the correct format. For O2 UK subscribers this is typically in the form: 44 7731123123. You should not enter the plus symbol, nor the leading zero · Enter password as the password · Leave the other fields unchanged Connection Manager displays `Invalid code' errors WLAN authentication fail What information do I need for setting up my Mobile Web VPN connection? Create a new profile as described in section 3 and enter the following information: · Enter vpn.o2.co.uk as the APN · Enter o2web as the username · Enter password as the password · Leave the other fields unchanged What settings do I need for my corporate (work) network? These will be supplied to you by your IT Manager or support staff. How do I send mails using my existing mail account from an O2 Wireless LAN hotspot? Note: this only applies to (typically) small businesses who may use an email client to access public email accounts via POP3. This does not affect people who use public emails accounts via webmail or users that use a VPN client to access email. You should also be aware that WLAN does not have the same built-in security as GPRS and 3G. The vast majority of companies that use private and public WLAN deploy a VPN solution, to provide comparable (or better) encryption of the air interface than the mobile network. 46 47 Mobile Web users use the O2 mail system (using the settings `smtp.o2.co.uk' for sending POP3/IMAP4 email from a variety of different email providers. This is because many Internet service providers block outgoing email for anyone that isn't using their own ISP as an Internet connection. This is for security and as an anti-spam measure. However, WLAN users can follow the process below in order to use the O2 SMTP server (smtp.o2.co.uk). You need to register on the O2 web site (if have not already done so) and secondly configuring 'Secure SMTP' in your email settings. Here is how to do this: How do I add WLAN to my computer? You can use either an external (USB) adapter or an internal (PCMCIA) WLAN card. Will my microwave oven or cordless phone interfere with my WLAN network? Microwave ovens and many cordless phones operate in the 2.4 GHz spectrum, the same radio spectrum used by 802.11b WLAN wireless networks. That means they can cause interference ­ but in most instances this will just slow down the WLAN connection; it won't stop transmission or break the connection. To register an O2 portal account · Go to www.o2.co.uk · Click the option to Register near the top left corner · Now follow the screens to register your portal account · When finished you will have your own portal account and a password To set up Secure SMTP in Outlook 2002 · Open Outlook on your laptop · Click Tools · Click Email accounts · Choose View or change and existing email account and click Next · Highlight your email account and click Change · Click More settings · Click the Outgoing server tab · Put a tick against My outgoing server (SMTP) requires authentication · Click Log on using · In the Username field enter your O2 portal account plus realm (e.g. username@o2.co.uk) · In the Password field enter your O2 portal account password · Click OK · Click Next · Click Finish Note: Any outgoing email is sent with your normal email address set up in your client, not the O2 portal account address 48 49 7. Glossary Access point (AP) A wireless LAN transceiver or `base station' that can connect a wired LAN to one or many wireless devices. Ad-Hoc mode A client setting that provides independent peer-to-peer connectivity in a wireless LAN. An alternative set-up is one where PCs communicate with each other through an AP. See access point and Infrastructure mode. Access Point Node (APN) For your device to connect over GPRS, you'll need to tell the phone which APN (Access Point Node) to use. The APNs for O2`s mobile web services are pre programmed into the standard setting on your O2 Connection Manager. Bandwidth The amount of transmission capacity that is available on a network at any point in time. Bits per second (bps) A measure of data transmission speed over communication lines based on the number of bits that can be sent or received per second. BluetoothTM A technology specification for linking portable computers, personal digital assistants (PDAs) and mobile phones for short-range transmission of voice and data across a global radio frequency band without the need for cables or wires. CSMA-CA CSMA/CA is the principle medium access method employed by IEEE 802.11 WLANs. It is a "listen before talk": method of minimizing (but not eliminating) collisions caused by simultaneous transmission by multiple radios. DHCP A utility that enables a server to dynamically assign IP addresses from a predefined list and limit their time of use so that they can be reassigned. Without DHCP, an IT Manager would have to manually enter in all the IP addresses of all the computers on the network. When DHCP is used, whenever a computer logs onto the network, it automatically gets an IP address assigned to it. Firewall A system that secures a network and prevents access by unauthorized users. Firewalls can be software, hardware or a combination of both. Firewalls can prevent unrestricted access into a network, as well as restrict data from flowing out of a network. Gateway In the wireless world, a gateway is an access point with additional software capabilities such as providing NAT and DHCP. Gateways may also provide VPN support, roaming, firewalls, various levels of security, etc. General Packet Radio Service (GPRS) A technology that allows mobile phone networks to send and receive large amounts of data to and from wireless devices. DNS A program that translates URLs to IP addresses by accessing a database maintained on a collection of Internet servers. A DNS server converts a name like mywebsite.com to a series of numbers like 107.22.55.26. Every web site has its own specific IP address on the Internet. Encryption key An alphanumeric (letters and/or numbers) series that enables data to be encrypted and then decrypted so it can be safely shared among members of a network. WEP uses an encryption key that automatically encrypts outgoing wireless data. On the receiving side, the same encryption key enables the computer to automatically decrypt the information so it can be read. ESSID The identifying name of an 802.11 wireless network. When you specify your correct ESSID in your client set up you ensure that you connect to your wireless network rather than another network in range. (See SSID.) The ESSID can be called by different terms, such as Network Name, Preferred Network, SSID or Wireless LAN Service Area. 50 51 HotSpot A place where you can access Wi-Fi service. HotSpots can be inside a coffeeshop, airport lounge, train station, convention center, hotel or any other public meeting area. Corporations and campuses are also implementing HotSpots to provide wireless Internet access to their visitors and guests. In some parts of the world, HotSpots are known as CoolSpots. IEEE802.11 A set of specifications for LANs from The Institute of Electrical and Electronics Engineers (IEEE). Most wired networks conform to 802.3, the specification for CSMA/CD based Ethernet networks or 802.5, the specification for token ring networks. 802.11 defines the standard for wireless LANs encompassing three incompatible (non-interoperable) technologies: Frequency Hopping Spread Spectrum (FHSS), Direct Sequence Spread Spectrum (DSSS) and Infrared. WECA's focus is on 802.11b, an 11 Mbps high-rate DSSS standard for wireless networks. IP A set of rules used to send and receive messages at the Internet address level. MAC Every wireless 802.11 device has its own specific MAC address hard-coded into it. This unique identifier can be used to provide security for wireless networks. When a network uses a MAC table, only the 802.11 radios that have had their MAC addresses added to that network's MAC table will be able to get onto the network. Network name (or SSID) Identifies the wireless network for all the shared components. During the installation process for most wireless networks, you need to enter the network name or SSID. Different network names are used when setting up your individual computer, wired network or workgroup. PCMCIA Expansion cards now referred to as `PC Cards' were originally called `PCMCIA Cards' because they met the standards created by the Personal Computer Memory Card International Association. PDA IP address A 32-bit number that identifies each sender or receiver of information that is sent across the Internet. An IP address has two parts: an identifier of a particular network on the Internet and an identifier of the particular device (which can be a server or a workstation) within that network. IPX-SPX IPX, short for Internetwork Packet Exchange, a networking protocol used by the Novell NetWare operating systems. LAN A system of connecting PCs and other devices within the same physical proximity for sharing resources such as an Internet connections, printers, files and drives. When Wi-Fi is used to connect the devices, the system is known as a wireless LAN or WLAN. Smaller than laptop computers but with many of the same computing and communication capabilities, Peer-to-peer network A wireless or wired computer network that has no server or central hub or router. All the networked PCs are equally able to act as a network server or client, and each client computer can talk to all the other wireless computers without having to go through an access point or hub. However, since there is no central base station to monitor traffic or provide Internet access, the various signals can collide with each other, reducing overall performance. Plug and Play A computer system feature that provides for automatic configuration of add-ons and peripheral devices such as wireless PC Cards, printers, scanners and multimedia devices. Proxy server Used in larger companies and organizations to improve network operations and security, a proxy server is able to prevent direct communication between two or more networks. The proxy server forwards allowable data requests to remote servers and/or responds to data requests directly from stored remote server data. 52 53 Range How far will your wireless network stretch? Most Wi-Fi systems will provide a range of a hundred feet or more. Depending on the environment and the type of antenna used, Wi-Fi signals can have a range of up to mile but as little as 10metres. SSID A 32-character unique identifier attached to the header of packets sent over a WLAN that acts as a password when a mobile device tries to connect to the BSS. (Also called ESSID.) The SSID differentiates one WLAN from another, so all access points and all devices attempting to connect to a specific WLAN must use the same SSID. A device will not be permitted to join the BSS unless it can provide the unique SSID. Because an SSID can be sniffed in plain text from a packet, it does not supply any security to the network. An SSID is also referred to as a Network Name because essentially it is a name that identifies a wireless network. SSL Commonly used encryption scheme used by many online retail and banking sites to protect the financial integrity of transactions. When an SSL session begins, the server sends its public key to the browser. The browser then sends a randomly generated secret key back to the server in order to have a secret key exchange for that session TCP A protocol used along with the Internet Protocol (IP) to send data in the form of individual units (called packets) between computers over the Internet. While IP takes care of handling the actual delivery of the data, TCP takes care of keeping track of the packets that a message is divided into for efficient routing through the Internet. TCP/IP The underlying technology behind the Internet and communications between computers in a network. The first part, TCP, is the transport part, which matches the size of the messages on either end and guarantees that the correct message has been received. The IP part is the user's computer address on a network. Every computer in a TCP/IP network has its own IP address that is either dynamically assigned at startup or permanently assigned. USB A high-speed bidirectional serial connection between a PC and a peripheral that transmits data at the rate of 12 megabits per second. The new USB 2.0 specification provides a data rate of up to 480 Mbps, compared to standard USB at 12 Mbps. VPN A type of technology designed to increase the security of information transferred over the Internet. VPN can work with either wired or wireless networks, as well as with dial-up connections over POTS. VPN creates a private encrypted tunnel from the end user's computer, through the local wireless network, through the Internet, all the way to the corporate servers and database. WAN A communication system of connecting PCs and other computing devices across a large local, regional, national or international geographic area. Also used to distinguish between phone-based data networks and Wi-Fi. Phone networks are considered WANs and Wi-Fi networks are considered Wireless Local Area Networks (WLANs). WEP Basic wireless security provided by Wi-Fi. In some instances, WEP may be all a home or small-business user needs to protect wireless data. WEP is available in 40-bit (also called 64-bit), or in 108-bit (also called 128-bit) encryption modes. Wi-Fi An interoperability certification for wireless local area network (LAN) products based on the Institute of Electrical and Electronics Engineers (IEEE) 802.11 standard. Wireless LAN (WLAN) A type of local-area network that uses high-frequency radio waves rather than wires to communicate between nodes. WPA-Enterprise Stands for Wi-Fi Protected AccessTM ­ Enterprise. It is Wi-Fi's encryption method that protects unauthorized network access by verifying network users through a server. 54 55 Trademark registration for O2 Connection Manager is pending. Microsoft® Windows, Outlook and Outlook Express are registered trademarks of Microsoft® Corporation in the United States and/or other countries. © 2003 Novatel Wireless Inc. All rights reserved. Merlin, Merlin U530, and the Novatel Wireless logo are all trademarks of Novatel Wireless Inc. All other brands and product names are trademarks of their respective holders. Manufactured under US Patent No. 5129098. Other patents pending. Intel® CentrinoTM are trademarks or registered trademarks of Intel® Corporation or its subsidiaries in the US and other countries. Bluetooth is a registered trademark owned by the Bluetooth SIG, Inc. o2.co.uk O2 (UK) Limited, 260 Bath Road, Slough, Berkshire SL1 4DX Registered in England No. 1743099. Registered Office as above. © O2 (UK) Limited 2002. Correct at time of going to press (September 2004) O2C2130N KGL 09/04