Easy Installation & User Guide Revision B January, 1996 N YML236-3 Copyright This manual is copyright. Apart from any fair dealing for the purposes of private study, research, criticism or review, as permitted under the Copyright Act, no part may be reproduced, stored in a retrieval system or transmitted in any form, by any means, be it electronic, mechanical, recording or otherwise, without the prior written permission of NetComm Limited. Disclaimer NetComm Limited accepts no liability or responsibility, for consequences arising from the use of this product. NetComm Limited reserves the right to change the specifications and operating details of this product without notice. Trademarks NetComm is a registered trademark of NetComm Limited Avtek is a registered trademark of NetComm Limited SmartModem, AutoModem, PocketModem, InModem, AutoSoft and Cooee are trademarks of NetComm Limited Pocket Rocket is a registered trademark of NetComm Limited MNP is a registered trademark of Microcom Inc Microcom Networking Protocol is a trademark of Microcom Inc Hayes is a registered trademark of Hayes Microcomputer Products Inc IBM is a registered trademark of International Business Machines Corporation MS-DOS is a registered trademark of Microsoft Corporation Word and Excel are registered trademarks of Microsoft Corporation Windows is a trademark of Microsoft Corporation Apple, Macintosh and AppleTalk are registered trademarks of Apple Corporation CompuServe is a registered trademark of CompuServe Corporation WinFax and DosFax are registered trademarks of Delrina Technology Inc. PKZip is a registered trademark of PKWARE Inc. Amiga is a registered trademark of Commodore-Amiga Inc. ©1995 NetComm Limited ACN:002490486 PO Box 379, North Ryde, NSW, 2113, Australia Incorporated in New South Wales Australia Easy Installation and User Guide i NetComm Limited SOFTWARE PROGRAM LICENSE 1. NetComm grants its Customers a non-exclusive license (the "License") to use any software programs (the "Programs") used in connection with the Products and supplied by NetComm. 2. The Customer assumes responsibility for the selection of the Programs to achieve its intended results and for the installation, use and results obtained from the Programs. 3. The Customer may: (a) use the Programs on a single machine; (b) copy the Programs into any machine readable or printed form for backup purposes in support of use of the Programs on a single machine (certain Programs may, however, include mechanisms to limit or inhibit copying); and (c) transfer the License to a purchaser of the relevant Products and the Customer shall at the same time either deliver all copies of the Programs, whether in printed or machine-readable form, to the purchaser or destroy any copies not so delivered. 4. The Customer shall bring to the attention of any transferee of the License these terms upon which the License is granted. 5. If for any reason the License is terminated, the Customer shall procure the destruction of all Programs (including all copies of them). 6. NetComm warrants that the Programs will carry out the functions described in the Product Manual but does not warrant that the Programs or any particular copies of them will be free from particular defects. If the Programs are found to be defective, NetComm will replace the Programs provided the medium on which the Programs reside is returned (shipping prepaid and properly packed) to NetComm. Proof of the Customer's license to the satisfaction of NetComm must accompany any request for warranty. 7. Improved or modified versions of the Programs may be made available under license to the Customer, at NetComm's absolute discretion and upon payment of its then current Charges. NetComm may require the return or destruction of previous versions of the Programs and evidence of the License to use those Programs. New versions shall be licensed to the Customer upon the same terms and conditions as are contained in this Clause 7 and the License to use prior versions of the Program shall terminate upon delivery to it of the new versions of them. HARDWARE WARRANTY 1. NetComm grants a warranty in relation to the Products for the period set out in the relevant Product Manual, from the original date of purchase, on the following conditions: (a) this warranty covers component failure, defective materials and production defects only; (b) warranty if it complies with all of the terms of the Agreement and any other reasonable requirements of NetComm including producing such evidence of purchase as NetComm may require; (c) the Customer may not rely on this warranty if any cost, loss or damage to the Products or otherwise arises as a result of or in connection with the negligence or default (including but not limited to any failure to comply with the Product Manual or NetComm's training) of the Customer; (d) the Customer shall be solely responsible for delivery of the Products to and from NetComm's nominated premises; and (e) this warranty shall not apply to the Programs. 2. No Products shall be returned to NetComm for repair or replacement under any warranty provided under the Agreement without NetComm's prior written consent. LIMITATION OF LIABILITY NetComm will have no liability to its Customers under the above warranties beyond what is set out in them. NetComm liability under implied warranties and conditions is limited to that set out in its standard terms and conditions. Version: 250892 ii Easy Installation and User Guide Australian Customer Information Some of the modem default settings have been selected to comply with Austel technical specifications. If you intend to change any default settings you must comply with the following rules: t The modem must not answer an incoming call less than two seconds after the first ring signal. As a "rule-of-thumb" your modem should be set so it answers incoming calls after the second ring (ATS0=2). t If Busy signal detection is switched off, the modem must not attempt more than two automatic redials and must wait at least two seconds before redialling. t If Busy signal detection is switched on, the modem must not attempt more than nine automatic redials and must wait at least two seconds before redialling. t If, after redialling the maximum number of times, the modem is still unable to establish a connection you must wait 30 minutes before attempting to redial. t The use of Bell standard 103 and 212A is not permitted in Australia. Use of these modes will cause your modem to lose its permit status. Changing the default values of the modem, in such a way as to cause your modem to operate in a noncompliant manner when connected to a telecommunications network operated by a carrier, is contrary to the Telecommunications Act 1991 and may result in penalties of $12,000. Copyright © 1995 NetComm Limited NetComm is a registered trademark of NetComm Limited V.Fast Class is a trademark of Rockwell International MNP is a registered trademark of Microcom Inc Microcom Networking Protocol is a trademark of Microcom Inc Hayes is a registered trademark of Hayes Microcomputer Products Inc IBM is a registered trademark of International Business Machines Corp Apple, Macintosh and AppleTalk are registered trademarks of Apple Corp V.42 technology is licensed under U.S. Patent No. 4,558,302 and foreign counterparts NetComm Limited ACN 002 490 486 Block A, 25 Paul Street North North Ryde, NSW, 2113, Australia Ph: (02) 888 5533 Fax: (02) 887 2839 Easy Installation and User Guide iii New Zealand Customer Information New Zealand Telecom requires you to be aware of these important warnings: This equipment may not necessarily provide for the effective hand-over of a call to or from a telephone connected to the same line. The operation of this equipment on the same line as telephones or other equipment with audible warning devices or automatic ring detectors will give rise to bell tinkle or noise and may cause false tripping of the ring detector. Should such problems occur, the user is not to contact Telecom Faults Service. The telephone associated with the authorised apparatus must be permitted for connection to the New Zealand public telephone network. The transmit level from this device is set at a fixed level and because of this there may be circumstances where the device does not give its optimum performance. Before reporting such occurrences as faults, please check the line with a standard Telepermitted telephone, and do not report a fault unless the telephone performance is impaired. If your modem ever suffers physical damage that causes its internal parts to become exposed, it should be disconnected from the phone line immediately. The modem must then be repaired before reconnection to the phone line is permissible. Should it be necessary to physically move your modem, disconnect it from the phone line or earthing lead before disconnecting the power connection. When reconnecting your modem, reconnect the power or earthing lead before reconnecting it to the phone line. Some parameters required for compliance with Telecom's PTC Specifications are dependent on the equipment connected to the RS 232 port. The connected equipment shall be set to operate within the following limits for compliance with Telecom Specifications: 1. Equipment connected to the RS 232 port shall be certified to meet the requirements of Reg. 18 of the New Zealand Wiring Regulations 1976. 2. When the user manually initiates a call, via equipment connected to the RS232 port, the equipment shall operate within the following restrictions: a. Not more than 5 call attempts shall be made to the same number within a one hour period. b. There shall be at least 60 seconds between call attempts. c. Not more than a total of 10 call attempts shall be made to the same number for any single manual call initiation. d. Automatic calls to different numbers shall be not less than 5 seconds apart. iv Easy Installation and User Guide FAILURE TO MEET THE ABOVE REQUIREMENTS MAY NEGATE THE USER RIGHTS UNDER THE TELECOM TERMS OF SERVICE. When operating in V.22bis or V.22 mode over some older telephone exhanges, it may be necessary to issue the &G2 command. Setting the S0 register (auto-answer) to S0 = 1 or to values greater than 5 will render this equipment non-compliant with the Telepermit requirements. This equipment does not provide a guard tone with the V.22 and V.22bis answer modes. In some circumstances this could cause interference with the telephone network signalling systems, and could result in lost calls. Telecom will not accept responsibility should such problems occur. Such occurrences will be rare. The preferred method is to use DTMF tones (ATDT...) as this is faster than pulse (decadic) dialling, and is available on most New Zealand telephone exchanges. Where DTMF is not available and decadic must be used, your communications software must be set up to record numbers according to the following translation table as the modem is not directly compatible with the New Zealand (10-N) Reverse dialling standard. Number to be dialled 0 1 2 3 4 5 6 7 8 9 Number to program into computer 0 9 8 7 6 5 4 3 2 1 Note that where DTMF dialling is used, the numbers should be entered normally. Easy Installation and User Guide v Contents CONTENTS 1. Introduction ........................................................ 1 2. What is a Modem? .............................................. 2 How Can I Use a Modem? ...................................... 3 At Home .......................................................... 3 At the Office .................................................... 4 3. Unpacking Your Modem? .................................. 5 Modem Unit ........................................................... 6 Power Adapter ........................................................ 6 RS-232 Serial Cable ................................................ 6 Telephone Line Cord ............................................... 7 Read Me First Guide............................................... 7 Easy Installation and User Guide ............................ 7 Command Card....................................................... 8 Warranty Registration Card.................................... 8 Cooee-Windows Communications Manager ............ 8 MacComCenter ....................................................... 9 Enternet Software ................................................... 9 4. Before Connecting Your Modem ..................... 10 Communications (COM) Ports .............................. 10 Checking Your COM Ports ................................... 11 Is Your Mouse Using a COM Port? ....................... 13 5. Connecting Your Desktop/PocketModem ...... 14 6. Connecting Your Internal Modem .................. 18 Internal Modem Installation ................................. 18 7. Installing Your PCMCIA ................................. 23 Before Installing ............................... ...