Cash Register ECR 3550 T euro CLERK GUIDE GUIDE VENDEUR KASSIERERANLEITUNG GUÍA PARA EL EMPLEADO HANDLEIDING BEDIENDE GUIA DO EMPREGADO ENGLISH PORTUGUÊS NEDERLANDS ESPAÑOL DEUTSCH FRANÇAIS PUBLICATION ISSUED BY: Olivetti Tecnost, S.p.A. 77, Via Jervis - 10015 Ivrea (Italy) Copyright © 2002, Olivetti All rights reserved PREFACE This Clerk Guide explains how to use the numerous features that the cash register has to offer. This electronic cash register is designed to help your business function smoothly by providing efficient register operations. Here are just a few of the cash register's many valuable features: · · · · · · · · · · · · · · · · · · · 40 departments and 1000 Price Look-Ups (PLU); 9 major department group categories and 99 major PLU group categories; possibility of connection to a Personal Computer; possibility of connection to a barcode reader; keypad programming so that the cash register's standard key functions can be personalized according to the specific needs; with the cash register keypad programmed accordingly, possibility of using Take-out, House, Price Inquiry and Tray subtotal functions; 26 clerk numbers with the possibility of assigning a three-digit security code to individual clerk transactions to prevent unauthorized access; 2-station thermal printer that prints information on 2 separate rolls of paper, providing customer receipts and a transaction journal; 7-line customer sales receipt header personalization plus a 5-line customer sales receipt advertisement string personalization; cash, check, charge and credit tender media keys; possibility of using up to 4 different currency exchange rates; swivel pole rear customer 10-character numeric display for transaction viewing; front operator alphanumeric display consisting of a 10-character message line on top and a 10-character transaction line on the bottom; automatic tax computations for up to 8 different programmable VAT and Add-on tax rates; department-linked entry options that streamline and speed-up operation; time and date display, printing on customer receipts and journal records; customer receipt and journal record printing in any one of six languages (English, French, German, Spanish, Dutch and Portuguese); possibility of issuing copies of a transaction receipt. GB-I ENGLISH PLU-to-PLU linking so that PLUs can automatically register other PLUs when activated; TABLE OF CONTENTS GETTING ACQUAINTED WITH YOUR CASH REGISTER ...................................... 1 STANDARD ACCESSORIES ............................................................................................................................. 1 USING THIS MANUAL ....................................................................................................................................... 2 MAINTAINING THE CASH REGISTER .............................................................................................................. 2 THE KEYPAD ............................................................................................................. 3 KEYPAD FUNCTIONS ....................................................................................................................................... 3 OPTIONAL FUNCTIONS THAT CAN BE ASSIGNED TO KEYPAD KEYS ......................................................... 5 THE CONTROL SYSTEM .......................................................................................... 6 THE CONTROL LOCK ....................................................................................................................................... CASH DRAWER WITH REMOVABLE CASH BIN .............................................................................................. OPERATOR AND CUSTOMER DISPLAYS ........................................................................................................ DATE AND TIME DISPLAY ................................................................................................................................. SPECIAL SYMBOL INDICATORS ...................................................................................................................... 6 6 7 7 7 ERROR CONDITIONS ............................................................................................... 7 ERROR MESSAGES AND CODES ................................................................................................................... THE ERROR ALARM ......................................................................................................................................... CLEARING AN ERROR ..................................................................................................................................... GENERAL CLEARANCE ................................................................................................................................... VOIDING ERRORS ............................................................................................................................................ 7 8 8 8 9 MEMORY BACK-UP BATTERY SYSTEM ................................................................ 9 PRINTER COMPARTMENT....................................................................................... 9 PAPER TAPE ..................................................................................................................................................... 9 LOADING THE CUSTOMER RECEIPT ROLL ................................................................................................. 10 LOADING THE JOURNAL ROLL ..................................................................................................................... 11 TRANSACTION EXAMPLES .................................................................................. 13 ENTERING THE REGISTER MODE ................................................................................................................ EXITING THE REGISTER MODE .................................................................................................................... CLEARING ERRORS ....................................................................................................................................... SAMPLE RECEIPT .......................................................................................................................................... REPRINTING A SALES RECEIPT ................................................................................................................... STANDARD TRANSACTIONS .......................................................................................................................... MINUS (-) KEY TRANSACTIONS .................................................................................................................... PLUS (+) KEY TRANSACTIONS ..................................................................................................................... PERCENT DISCOUNT (-%) TRANSACTIONS ................................................................................................ PERCENT PLUS (+%) TRANSACTIONS ........................................................................................................ PLU CODES ..................................................................................................................................................... VOIDS AND REFUNDS ................................................................................................................................... OTHER TRANSACTIONS ................................................................................................................................ TRANSACTIONS USING THE OPTIONAL KEYS ASSIGNED ........................................................................ TRANSACTIONS USING A FOREIGN CURRENCY ............................................................................. CASH REGISTER SPECIFICATIONS AND SAFETY ...................................................................................... 13 13 13 13 14 14 19 20 21 24 26 29 31 34 34 41 GB-II GETTING ACQUAINTED WITH YOUR CASH REGISTER The figure below shows an overall view of your cash register. 11 10 12 1 9 8 2 3 7 6 4 5 Customer Display Operations Control Lock Serial interface for connection to a PC Serial interface for connection to a barcode reader 5. Cash Drawer Lock 6. Cash Drawer 7. Keypad 1. 2. 3. 4. 8. 9. 10. 11. 12. Printer Compartment Lock Journal Roll Display Window Customer Receipt Output Slot Printer Compartment Cover Operator Display STANDARD ACCESSORIES Your cash register comes with the following items: · One 2-piece black plastic journal winder spindle · Two rolls of standard 37.5 + 0.5 mm thermal paper, one for customer receipts and the other for journal record · This Clerk Guide, the System Configuration Guide and the Software Guide · A set of Program keys (PRG) for accessing the machine programming functions · A set of Register keys (REG) for accessing the machine cash register functions · A set of Z keys for accessing the X and Z functions · A set of keys for locking the cash drawer and printer compartment cover · A serial interface cable for the connection of the cash register to a Personal Computer. · Cash register configuration software to be installed on the Personal Computer. GB-1 ENGLISH 4 USING THIS MANUAL Your cash register Clerk Guide is organized for easy reference. The front portion gives an overall view of the cash register and provides information on all the features and functions available. Next you will find transaction examples showing you how to operate the cash register. Transaction examples provide steps for key operations and include sample receipts. At the back of the manual you will find your cash register's technical specifications and some safety information. Use the Table of Contents to locate a particular item. Getting Started Before you begin to use the cash register, read the sections entitled Keypad Functions, The Control System and Operator and Customer Displays to become familiar with their operations. Once the desired program options have been set by your Supervisor, insert the REG control key into the control lock, turn it to the REG 1 or REG 2 position and you are ready to perform sales transactions. In the REG 2 position the cash register will not print the customer receipt unless the [ST] key is pressed at the end of the transaction. MAINTAINING THE CASH REGISTER Provided below is information on how to maintain your cash register. NOTE: Before cleaning the cash register, make sure it is powered off and/or unplugged from the wall outlet. Machine programming data and transaction information for management reports are stored in the cash register. A back-up battery inside the cash register saves this information when the cash register is unplugged from the power outlet or the event of a power failure. 1. Keep all liquids away from the cash register so as to avoid spills which could damage the electronic components. 2. To clean the cash register firstly turn it off and/or unplug it from the wall outlet, then use just a damp cloth. Do not use corrosive substances such as solvents, alcohol, petrol, or abrasive components. 3. If the cash register is stored in extreme hot or cold temperatures (below 32 degrees or above 104 degrees Fahrenheit), allow the temperature inside the cash register to reach room temperature before turning it on. 4. DO NOT attempt to pull the paper tape when the cash register is printing or when you are loading paper. Always use the [R Feed] or [J Feed] key to feed paper. Pulling the paper tape could damage the print mechanism. GB-2 THE KEYPAD Your cash register is equipped with a 53-key keypad by means of which you can perform all cash register functions. The figure below shows the keypad layout. 1 4 2 3 5 6 7 8 24 23 22 21 20 19 12 9 10 11 18 17 16 15 14 13 KEYPAD FUNCTIONS 1. [R Feed] (Receipt Paper Feed) - Advances the receipt paper one line feed; advances the paper continuously when held down. 2. [J Feed] (Journal Record Feed) - Advances the journal paper one line feed; advances the paper continuously when held down. 3. [Dept Shift] (Department Shift) - Allows price entries to departments 21-40. Press this key before entering applicable department keys 21-40. 4. [0 - 9/00] - Input amounts, indicate how many times a particular item repeats, determine percentage rates or amounts to add or subtract. Used to enter Clerk identification numbers. The double zero key allows the quick entry of numbers with two or more zeros. 5. [1-40] (Departments 1 through 40) - Register price entries to departments 1 to 40. To register a price entry to departments 21 to 40, press the [Dept Shift] key followed by the related department number key. 6. [#/NS] - (NS: No Sale) - Opens the cash drawer without registering any amount such as when changing cash for ...