Technical Manual Desktop & 19'' Rack Models Version 4.00 Rev 0.03 Introduction This manual is to assist you with your support and servicing of Total Recall units. The manual will be updated from time to time. If you find any discrepancy, problems or you have something that you think should be in the manual please Email us and we will include it in the next revision. This is a working document which will continue to evolve. It is only with your help and feedback that we will make this a truly helpful tool. Thanks for your Help Total Recall Technical Support Team. V4.00 Rev0.03 July 05 Table of Contents 1 WARRANTY 1.1 1.2 1.3 1.4 1.5 2 3 KEEPING RECORDS OF SOLD TR UNITS / ACCESSORY WHEN YOU CLAIM WARRANTY REPAIR BEFORE YOU CONTACT US WARRANTY STATEMENT RETURNING FAULTY PRODUCT. 5 5 5 5 5 6 6 7 7 8 9 9 9 9 10 10 10 11 12 13 13 14 15 16 17 18 19 20 22 22 23 24 26 27 27 30 30 31 32 33 34 MAINTENANCE OPENING TOTAL RECALL ENCLOSURE 3.1 3.2 DESKTOP MODEL RACK MODEL 4 INTERNAL LAYOUT 4.1 DESKTOP MODEL 4.1.1 Lid Assembly 4.1.2 Base Assembly 4.2 19" RACK MOUNT MODEL 4.2.1 Top View 4.2.2 Bottom View 4.3 INTERNAL CABLE CONNECTION PC104 CM786 4.4 CABLE CONNECTION FOR PC104 CM786 5 REMOVING PARTS (DESKTOP) 5.1 5.2 5.3 5.4 5.5 5.6 5.7 5.8 REMOVE HARD DISK DRIVE REMOVE THE CD-R / DVD DRIVE REMOVE THE POWER SUPPLY REMOVE THE MID-BOARD REMOVE THE PC104 SMALL COMPUTER REMOVE DSP CARDS REMOVE LOWER DSP REMOVE LCD SCREEN 6 REMOVING PARTS ( RACK MOUNT UNIT ) 6.1 REMOVE PC104 SMALL COMPUTER BOARD 6.2 REMOVE OR ADDING DSP BOARD 6.3 REMOVE TFT LCD & KEYPAD HOUSING 6.3.1 Removing TFT LCD 6.3.2 Refitting TFT LCD 6.4 REMOVE FAN & SPEAKER MOUNTING 6.5 REMOVE THE MIDBOARD 6.6 REMOVE THE HARD DISK DRIVE 6.7 REMOVE THE DVD / CD DRIVE 7 IDENTIFICATION OF TOTAL RECALL (DESKTOP MODEL) 7.1 7.2 LINE INPUT CONNECTORS REMOTE ACCESS PORTS 7.2.1 COM Port 1 for Modem 7.2.2 Network Port 7.3 DSP CONFIGURATION SETTINGS ( DESKTOP ONLY ) 8 IDENTIFICATION OF TOTAL RECALL (RACK MOUNT MODEL) 8.1 LINE INPUT CONNECTORS 8.2 DSP CONFIGURATION SETTINGS (RACK MOUNT MODEL) 8.3 CHANNEL NUMBERING 8.4 REMOTE ACCESS PORTS 8.4.1 COM Port 1 for Modem 8.4.2 Network Port 8.5 POWER SUPPLY OPTIONS 9 CABLE PIN ASSIGNMENTS 9.1 9.2 9.3 9.4 9.5 10 10.1 10.2 10.3 10.4 10.5 10.6 10.7 10.8 10.9 11 MODEM CABLE NETWORK CROSSOVER CABLE LCD & BACKLIGHTS POWER CABLE SOCKET ON/OFF SWITCH TR SERIAL NUMBER LABEL DSP SERIAL NUMBERS MID-BOARD SERIAL NUMBERS PC104 SMALL COMPUTER SERIAL NUMBER POWER SUPPLY SERIAL NUMBER FAN SERIAL NUMBER DVD / CD-R SERIAL NUMBER HARD DISK DRIVE SERIAL NUMBER LCD SERIAL NUMBER 34 34 35 36 37 38 39 41 41 41 42 43 43 44 45 46 46 47 47 47 48 48 49 50 50 51 51 52 52 52 52 52 53 53 54 SERIAL NUMBERS OF PARTS CONNECTING TOTAL RECALL 11.1 SIGNAL SOURCES 11.2 START RECORDING - TRIGGER MECHANISM 11.2.1 VOX Trigger 11.2.2 Off-Hook 11.2.3 No line connected to a Channel 11.3 LINE INTERFACE CONNECTORS 12 CONNECTING TO THE TELEPHONE NETWORK TO RECORD CALLS 12.1 12.2 12.4 13 14 15 16 CONNECTING TO ANALOGUE TRUNK OR ANALOGUE EXTENSION LINES 54 CONNECTING TO A DIGITAL HANDSET USING HANDSET ADAPTERS/LOGGER PATCHES 56 CONNECTING TO A DIGITAL EXTENSION LINE 57 58 59 ERROR! BOOKMARK NOT DEFINED. 60 61 V4.00 Rev0.03 July 05 CLI & DTMF CAPTURE CONNECTING TO 2-WAY RADIO 14.1 2 WAY RADIO MIXER 4 CHANNEL DSP JUMPER SETTINGS 8 CHANNEL DSP JUMPER SETTINGS 2 17 UPGRADING TOTAL RECALL TO HIGHER CHANNEL CAPACITIES DESKTOP MODEL 19" RACK MOUNT MODEL REQUIREMENTS DISCONNECT POWER AND TELEPHONE LINES OPENING THE TOTAL RECALL CASE FITTING THE ADDITIONAL DSP CIRCUIT BOARD REASSEMBLY OF THE TOTAL RECALL SOFTWARE ISSUES ACCESSING TOTAL RECALL FROM REMOTE MANAGER THROUGH A FIREWALL WHAT IF THE REMOTE PC IS BEHIND A LOCAL FIREWALL? REMOTE MANAGER WILL NOT LIVE MONITOR 63 63 63 64 64 64 64 64 64 65 65 68 69 74 77 77 79 79 79 79 79 79 80 80 80 80 80 80 81 81 81 81 82 82 83 83 83 84 84 84 85 85 85 17.1 17.2 17.3 17.4 17.5 17.6 17.7 17.8 18 18.1 18.2 18.3 19 20 21 22 23 24 25 NETWORK TCP/IP TOTAL RECALL WILL NOT BOOT HELPFUL TOTAL RECALL KEYSTROKES LCD SCREEN MESSAGES SOUNDS AND NOISES 22.1 CONTINUOUS NOISE PASSWORDS DVD / CD DRIVE CLEANING ARCHIVING PROBLEMS 25.1 KEYPAD LOCKUP WHEN ARCHIVING 25.2 AFTER ARCHIVE THE % ON THE HDD DID NOT CHANGE 25.3 TOTAL RECALL WILL NOT ARCHIVE TO CD. 25.3.1 "Loading CD" Message 25.4 "THIS CD COULD NOT BE LOADED" MESSAGE 25.4.1 "This CD has No free space" Message 25.4.2 "This CD may be damaged" Message 25.4.3 Tests to perform to determine CD-R drive problems: 25.4.4 Total Recall will not Search a CD. 26 RECORDING PROBLEMS 26.1 PROBLEM RECORDING WITH OFF HOOK 26.1.1 Continuous Recording 26.1.2 Call cut into Multiple Records of Varied length 26.1.3 Call cut into Multiple Records of Equal length 26.1.4 False recording on an adjacent channel. 26.1.5 Recording with Logger Patch 26.2 SEARCH AND REPLAY 26.2.1 Search Results 26.2.2 Testing the Speaker 26.2.3 Call Finished in Middle of Conversation 26.2.4 Remote Party very quiet 26.3 DTMF V4.00 Rev0.03 July 05 3 26.4 27 28 29 CLI 86 87 88 90 STANDARD BIOS SETUP SPECIFICATIONS SOFTWARE LICENCE AGREEMENT V4.00 Rev0.03 July 05 4 1 Warranty To speed up the process of fault-finding and repair process detailed information about the faulty Total Recall unit must be obtained from the customer and supplied to Tech Support with your enquiry. 1.1 Keeping Records of sold TR units / Accessory As a reseller Arunta Comsec Pty Ltd requires you to keep records of units sold. These records will contain no less than: 1: 2: 2: 3: 4: Date of Installation. Item Sold. Serial Number of the item and serial number of Total Recall if item is a spare part. Channel configuration (if applicable). Updates (software version & channel upgrades). 1.2 When you claim Warranty Repair When you make a claim for warranty repair or replacement you will be asked to supply information about the faulty product: 1: 2: 3: 4: Date of Installation. Serial Number of the item. Nature of the fault. Software version currently installed. An RMA (Return Material Authorization) will be issued for the faulty product; this will be sent to you by Fax, Email or with the new replacement parts. The faulty parts must be returned with a copy of the RMA form to Arunta, Silverwater office as per the instruction on the bottom of the RMA form. 1.3 Before you contact us It is always good practice to ensure that a unit has the latest software installed prior to contacting us (except in cases where smoke has identified the fault). Quite often you will find that the new software may have an enhancement that improves the performance of Total Recall. Generally the questions that we will ask will be based on the latest software. 1.4 Warranty Statement Normally you would contact your place of purchase or the distributor in your country for service (in USA, Omnicron Electronics, www.omnicronelectronics.com) for service. All Total Recall products are covered by a 12-month depot warranty from date of original shipment. In the event that a V4.00 Rev0.03 July 05 5 Warranty claim is to be handled by the manufacturer, your request must be communicated to Arunta in writing. A Return Merchandise Authority (RMA) form will be sent to you for appropriate completion and return before shipment of warranty replacement goods. The RMA form should be enclosed with return of faulty goods. immediately following authorization. Should product become faulty or otherwise malfunction, Arunta will repair or replace the product at its discretion. All component parts will be supplied by Arunta and shipped to the Reseller via courier service. If a `part' of the product is replaced under warranty, that `part' must be retained by the Reseller for a period of 12 months during which time, Arunta may, at its discretion, request the inspection of the faulty part(s) or, in certain circumstances, the return to base of the faulty `part'. If the Reseller is unable to produce faulty parts for which warranty replacements have been provided, then the Reseller will be required to pay to Arunta the value of the replacement parts, as determined by Arunta. All Total Recall serial numbers and parts serial numbers will be logged by Arunta, effective the date of shipment. Further details are available in the Total Recall Product Warranty document. Arunta will process no warranty claim without the prior authorisation of the Technical Services Manager. Dead on Arrival (DOA) units will be replaced 1.5 Returning Faulty Product. If product needs to be returned to Arunta at any time, a Return Merchandise Authorisation (RMA) number must first be obtained from Arunta. Returned products will not be processed if an RMA number is not first obtained. responsibility of the Reseller. The cost of returning any Total Recall product to Arunta is the 2 Maintenance Total Recall needs regular maintenance to ensure its performance is maintained. As with any computing device Total Recall has a fan that provides airflow across the processor to keep it cool and a filter to ensure that the air is clean. Every month the filter will need to be washed in warm soapy water and then rinsed thoroughly and allowed to dry completely prior to being replaced. New filters are available. V4.00 Rev0.03 July 05 6 3 Opening Total Recall Enclosure 3.1 Desktop Model To open the Total Recall ABS enclosure invert the unit onto a clean and clear flat surface. Take general precautions to prevent damage to the LCD display from objects underneath. Unscrew the eight (8) M3 x 8mm pan head screws located in the recesses marked with an >. Holding both halves of the case together return the case to the normal position. Slowly lift upwards the top half of the Total Recall case until the internal studs inside the top case are clear of the lower case. The right hand side can now be rotated 180 degrees to the left so that the inverted top half lies next to the bottom half. Do not attempt to move the top half any further until the interconnecting cables have been disconnected. V4.00 Rev0.03 July 05 7 3.2 Rack Model To open the Total Recall metal enclosure, there are two covers one on the top and one on the bottom. To remove either cover there are ten (10) Phillips head screws that secure these covers as indicated in the diagram below. When replacing the Top or Bottom Cover Plate ensure that the corners, with the small cut-outs are facing the front of the unit. Total Recall Top & Bottom Cover Plate V4.00 Rev0.03 July 05 8 4 4.1 4.1.1 Internal Layout Desktop Model Lid Assembly 4.1.2 Base Assembly V4.00 Rev0.03 July 05 9 4.2 19" Rack Mount Model 4.2.1 Top View 4.2.2 Bottom View V4.00 Rev0.03 July 05 10 4.3 Internal Cable Connection PC104 CM786 V4.00 Rev0.03 July 05 11 4.4 Cable Connection for PC104 CM786 V4.00 Rev0.03 July 05 12 5 Removing Parts (Desktop) 5.1 Remove Hard Disk Drive After opening the TR case (Section 2 above) disconnect the Top shell from the base and stand the base on its left side. Unscrew 4 screws from Hard Disk Drive. see attached diagram. Hold HDD while unscrewing. Holding the HDD, lay the TR base flat on to the bench and disconnect the IDE ribbon cable and the power plug. V4.00 Rev0.03 July 05 13 5.2 Remove the CD-R / DVD Drive After opening the TR case (Section 3 above) disconnect the Top shell from the base and stand the base on its left side. Unscrew 4 screws (M4 x 8 mm Phillips head) from DVD / CD drive. See attached diagram. Hold DVD / CD drive while unscrewing the screws. Holding the DVD / CD drive, lay the TR base flat on to the bench and disconnect the IDE ribbon cable and the power plug. V4.00 Rev0.03 July 05 14 5.3 Remove the Power Supply After opening the TR case (Section 3 previously) disconnect the Top shell from the base and stand the base upside down. Unscrew 4 screws (M4 x 8 mm Phillips head) from the Power Supply. See attached diagram. Holding the Power Supply lay the TR base flat on to the bench. Disconnect the power plug from the HDD and the CDR. Disconnect the power plug from the mid-board J3. Disconnect the power plug from the PC104 fly lead. Remove the Power Supply. V4.00 Rev0.03 July 05 15 5.4 Remove the Mid-board To remove the Mid-board first undo the 2 knurled nuts on the front of the TR unit. Then unscrew the 3 Phillips head screws as shown. To fit a new Midboard see the cable connection diagram in Section 4.3. V4.00 Rev0.03 July 05 16 5.5 Remove the PC104 Small Computer The PC104 CM786 small computer board is located on top of the DSP card. To remove first remove the four (4) screws at each corner. Grip the PC104 card on both sides of the PC104 connector, gently ease the card from front to back until the card releases from the DSP connector. Then carefully remove the cables. Note: The cable assignment can be found in Section 4.3 & 4.4 Caution: When reassembling the PC104 do NOT lay the IDE ribbon cables across the CPU cooling fans. Run the IDE cable under the PC104 to allow fre ...