Ontrack® PowerControlsTM 3.0 | User Guide PowerControlsTM Offers Flexibility and Saves Time, Money and Resources When Recovering Exchange Data Notice to Users Ontrack® PowerControlsTM is a software application that has been developed, copyrighted, and licensed by Kroll Ontrack Inc. Use of the software is governed by the terms and conditions of the end user license agreement contained within the software. This manual should not be construed as any representation or warranty with respect to the software named herein. Occasionally, changes or variations exist in the software that are not reflected in the manual. Generally, if such changes or variations are known to exist and affect the product significantly, a release note or Read Me file will accompany the User Guide, or will be available on the Kroll Ontrack Web site. In that event, please read the release notes or Read Me file before using the product. Trademarks Ontrack, PowerControls and other Kroll Ontrack brand and product names referred to herein are trademarks or registered trademarks of Kroll Ontrack Inc., and/or its parent, in the United States and/or other countries. All other brand and product names are trademarks of their respective holders. Copyrights Copyright © 2004 Kroll Ontrack Inc. All Rights Reserved. No part of this publication may be reproduced, transmitted, transcribed, stored in a retrieval system, or translated into a language or computer language, in any form by any means, electronic, mechanical, optical, chemical, manual or otherwise, without the express written consent of Kroll Ontrack Inc. U.S. Contact Information Web Address http://www.ontrack.com/powercontrols Technical Support Phone: 952-937-2121 Email: tech@ontrack.com Web: http://www.ontrack.com/support Hours: 8:00 a.m. - 5:00 p.m., M-F, CST Software Sales Toll Free: 800-645-3649 Web: http://www.ontrack.com/powercontrols Corporate Headquarters Kroll Ontrack Inc. 9023 Columbine Road Eden Prairie, MN 55347 Toll Free: 800-872-2599 Phone: 952-937-5161 Fax: 952-937-5750 Web: http://www.ontrack.com International Contact Information United Kingdom Kroll Ontrack Ltd. The Pavilions, 1 Weston Road Kiln Lane, Epsom Surrey KT17 1JG United Kingdom http://www.ontrack.co.uk/powercontrols Support Commercial Software Sales France Kroll Ontrack SARL 2, impasse de la Noisette 91371 Verrières-le-Buisson Cedex 413 France http://www.ontrack.fr/powercontrols Tel: +44 (0)1372 741 999 Fax: +44(0) 1372 740 629 licence@ontrack.co.uk Technical Support Tél : +33 (0)1 69 53 66 92 Fax : +33 (0)1 69 53 66 81 logiciel@ontrack.fr Support Technique Tel: +44 (0)1372 744 422 support@ontrack.co.uk http://www.ontrack.co.uk/techsupport Tél : 0820 09 87 72 support@ontrack.fr http://www.ontrack.fr/techsupport Germany Kroll Ontrack GmbH Hanns-Klemm-Straße 5 71034 Böblingen Deutschland http://www.ontrack.de/powercontrols Software Sales Spain Kroll Ontrack General Castaños 11, 1º izquierda 28004 Madrid España http://www.ontrack.es/powercontrols Venta de Licencias Tel.: +49 (0)7031/644-0 Fax: +49 (0)7031/644-100 software@krollontrack.de Technical Support (available in German and English) Tel: +34 91 310 67 20 licencias@ontrack.es Soporte técnico Tel: +49 (0)7031/644-244 support@ontrack.de 900 112 212 soporte@ontrack.es Contents Introduction ..................................................................................................................... 1 About this User Guide ..................................................................................................................... 1 Five Major Reasons for Using PowerControls ................................................................................ 1 PowerControls 3.0 Enhancements .................................................................................................. 2 System Requirements ..................................................................................................................... 3 Configuring Microsoft Outlook ......................................................................................................... 3 Installing PowerControls.................................................................................................................. 4 Updating PowerControls.................................................................................................................. 4 Uninstalling PowerControls ............................................................................................................. 4 Getting Help..................................................................................................................................... 5 PowerControls Editions ................................................................................................................... 7 Enabling the Licensing Agents ........................................................................................................ 8 The License .ini File......................................................................................................................... 9 About the Exchange Database...................................................................................................... 10 Organizing the Exchange Database Files for PowerControls ....................................................... 10 Chapter 1: Using the ExtractWizard ............................................................................ 11 ExtractWizard: Welcome Page...................................................................................................... 11 ExtractWizard: Select the Exchange Information Store Extraction Source................................... 12 ExtractWizard: Catalog Performance Options............................................................................... 13 ExtractWizard: Catalog Progress .................................................................................................. 14 ExtractWizard: Exchange Information Store Selection.................................................................. 15 Step 1: Viewing an Exchange Backup .......................................................................................... 15 Step 2: Restoring an Online or Offline Backup.............................................................................. 16 Step 3: Saving an ExtractWizard Catalog File .............................................................................. 22 Step 4: Completing the Exchange Information Store Selection .................................................... 23 i Contents ExtractWizard: Exchange Information Store Destination Folder ................................................... 23 ExtractWizard: Exchange Information Store Copy Progress ........................................................ 24 ExtractWizard: Completing the Wizard.......................................................................................... 25 Organizing the Extracted Files for PowerControls ........................................................................ 25 Chapter 2: Looking at the Interface............................................................................. 26 PowerControls Main Window ........................................................................................................ 26 Previewing and Opening Messages .............................................................................................. 30 Opening Attachments .................................................................................................................... 31 Saving Attachments....................................................................................................................... 31 Changing the View ........................................................................................................................ 32 Viewing or Hiding the Toolbar and Status Bar .............................................................................. 32 Resizing Panes Separated by a Split Bar ..................................................................................... 32 Sorting Messages in the Message Lists........................................................................................ 34 Refreshing the Screen................................................................................................................... 34 Viewing the Properties of an EDB File, PST File, Folder, or Mailbox ........................................... 35 Viewing Deleted Messages ........................................................................................................... 37 Setting Preferences ....................................................................................................................... 37 Chapter 3: Starting PowerControls ............................................................................. 41 Running the PowerControls Data Wizard...................................................................................... 41 Data Wizard: Welcome Page ........................................................................................................ 41 Data Wizard: Source Path Selection ............................................................................................. 42 Guidelines for Selecting an Exchange Database .......................................................................... 43 Data Wizard: Target Type and Path Selection .............................................................................. 44 Data Wizard: Now Processing Data File ....................................................................................... 46 Data Wizard: Completing the Data Wizard.................................................................................... 47 Looking at the PowerControls Main Window after Using the Data Wizard ................................... 48 ii Ontrack® PowerControlsTM 3.0 User Guide Returning to the PowerControls Data Wizard ............................................................................... 48 Opening the Source Database and Target Mailboxes from the Main Window ............................. 49 Opening Multiple Sources and Targets ......................................................................................... 52 Closing Sources and Targets ........................................................................................................ 53 Chapter 4: Finding Messages ...................................................................................... 55 Guidelines for Using the Find Dialog Box...................................................................................... 55 Searching for Messages................................................................................................................ 56 Searching Within Results .............................................................................................................. 59 Viewing Previous Search Results.................................................................................................. 60 Clearing Fields and Clearing Results ............................................................................................ 60 Opening and Saving Attachments in the Find Dialog Box ............................................................ 60 Exporting Messages from the Find Dialog Box ............................................................................. 60 Restoring Messages from the Find Dialog Box ............................................................................. 60 Chapter 5: Exporting Messages .................................................................................. 61 General Information about Exporting Messages ........................................................................... 61 About Message (.msg) and Text (.txt) Export................................................................................ 61 Exporting Messages ...................................................................................................................... 62 About the Export Progress Dialog Box .......................................................................................... 65 Chapter 6: Restoring Exchange Data.......................................................................... 67 Quick Look at Restoring Your Exchange Data.............................................................................. 67 Restoring Your Exchange Data in Three Easy Steps ................................................................... 67 Limits for PST and Folder Targets................................................................................................. 68 About Restoring Messages to an Exchange Server...................................................................... 68 About the Copy Progress Dialog Box ............................................................................................ 69 Creating, Renaming, and Deleting Folders in the Target Pane .................................................... 70 Copying and Pasting or Dragging and Dropping........................................................................... 71 iii Contents Examples of Restoring Your Exchange Data ................................................................................ 72 Restoring Messages with Copy-Paste .......................................................................................... 72 Restoring Messages with Paste Special ....................................................................................... 74 Restoring a Folder ......................................................................................................................... 82 Restoring a Mailbox....................................................................................................................... 84 Restoring an EDB File ................................................................................................................... 86 Chapter 7: Using the Command Line .......................................................................... 87 Command Line Syntax .................................................................................................................. 87 Examples of Using the Command Line ......................................................................................... 88 Index...............................................................................................................................91 iv Introduction Welcome to Ontrack® PowerControlsTM 3.0, the mailbox recovery software that saves time, money, and resources when recovering Microsoft Exchange data. PowerControls works with your existing Microsoft Exchange server backup architecture and procedures, and allows you to recover individual mailboxes, folders, messages, attachments, and even calendar, notes, and tasks directly to your production Exchange server or any PST file. This eliminates time-consuming and expensive single mailbox (brick-level) backups. This powerful software also lets you search and create a copy of all archived email that matches a given keyword or criteria. The PowerControls ExtractWizard lets you restore Exchange Information Store data from tape and disk backups to any alternate location (e.g., machine, volume, folder), thereby eliminating the need for a recovery server. In contrast, most backup programs let you restore Exchange data only to the same or duplicate server from which it was backed up. About this User Guide This user guide shows you how to install PowerControls, how to use its commands and design features, and how to get help. It provides step-by-step instructions for completing specific tasks on the Windows platform. See the table of contents or the index to locate the pages on which particular topics are discussed. Use Adobe Acrobat to open the PDF version of this user guide. After you open the PDF file, click the Hand tool to view the table-of-contents hyperlinks in layout view. Then click a hyperlink to jump to a specific topic in the manual. Five Major Reasons for Using PowerControls There are five primary ways you can benefit from using PowerControls: Minimize the time to restore an individual mailbox. PowerControls can slash restore time, making it possible to restore mail items from a previous full backup directly into your production Exchange server, or directly into a new or existing .PST file. This eliminates the need for a recovery server and the extra steps required to separately import mail back into Exchange or Outlook. Eliminate backups of an individual mailbox. PowerControls eliminates the need to back up individual mailboxes because they can be restored directly from an .EDB file. Minimize the time to locate all email matching specific criteria. PowerControls includes an Advanced Find feature that can search across all mailboxes in an archive .EDB file, rather than searching one mailbox at a time or bringing an old backup back online for analysis. And you can search by a variety of criteria, including keywords, subject, date and specific users. Minimize storage space and the cost required to store and archive your backups. Because you don't need to back up mailboxes individually doing a brick-level backup, you eliminate the backup space, cost, and time associated with performing brick-level backups. Minimize the time to back up all mailboxes. PowerControls eliminates the need to back up mailboxes individually. Normally, companies do a full Exchange backup, and then run a second process to back up "Very Important Mailboxes" (VIMs) individually as well. PowerControls eliminates this second process. 1 Introduction PowerControls 3.0 Enhancements PowerControls 3.0 contains all the features and benefits of PowerControls 2.10 plus these exciting new and improved features: ExtractWizard Agent for IBM Tivoli Storage Manager This latest Agent addition offers IBM Tivoli users ExtractWizard support for Tivoli Storage Manager 5.0, 5.1, and 5.2 tape formats. ExtractWizard for IBM Tivoli catalogs and extracts regular backups, archives, and instant archives including those with software compression. Command Line Interface Allows users to easily batch repetitive processes such as multiple copy and export tasks without initiating the PowerControls user interface. This feature is extremely beneficial in PowerControls production environment implementations. ExtractWizard in Free Edition PowerControls Free edition includes ExtractWizard functionality allowing users to catalog all supported tape formats. The Free edition allows users to save a catalog file that works with the full retail edition of ExtractWizard. PowerControls Agent for PST Source New PowerControls Agent allows the user to select any PST file and open it as a source data store, performing all database operations including copying, exporting, and searching. Parent folders are implemented for PST sources to allow copying and pasting from a PST source. Ability to Open Multiple Source and Target Users have the ability to open multiple sources and targets including EDB and PST files simultaneously. No more being limited to selecting one Source and one Target during a session. Enable Tamper-Proof Target As an added security feature, when the Enable Tamper-Proof Target option is selected, PowerControls does not allow the user to delete messages or folders in the Target or rename folders in the Target. When this setting is enabled, the user will only have the ability to copy to the Target. Preferences and Customization PowerControls will allow only those users with administrative rights to change security preferences. These new PowerControls preferences further allow users to easily customize PowerControls to meet their individual and business usage needs. Save View Settings PowerControls saves the view settings the user selects for each folder. Setting preferences such as sort order and column width will be retained every time the user returns to the folder during the PowerControls session. No Preview Preference Furthering PowerControls security preferences, users can disallow the opening or previewing of messages in the Source or Target. When selected, PowerControls will close the preview window, and disable the preview menu option and corresponding icon. All attempts to open messages while the preview functionality is disabled will be messaged as the viewing being currently disabled. Viewing Tasks, Calendar, and Contacts PowerControls will now allow users to view details and content for calendar, contact, and task messages in the preview pane. 2 Ontrack® PowerControlsTM 3.0 User Guide System Requirements To use PowerControls on your computer, you need the following hardware and software: · Windows NT4 Server (SP6), Windows NT4 Workstation (SP6), Windows 2000 Server, Windows 2000 Professional, Windows XP Professional, Windows XP Home, or Windows 2003 Server Note: The Operating Systems listed above are required to have the latest service packs installed. · · · · · Microsoft Outlook 2000 or later Pentium-class processor 256 MB RAM 5 MB of free hard disk space for the installation of PowerControls. More disk space will be needed for processing log files when opening an EDB file. Monitor with 800 x 600 or higher screen resolution Note: PowerControls supports Microsoft Exchange Server 5.5, 2000, or 2003. PowerControls is designed to run from a Windows workstation and uses native Microsoft Messaging APIs (MAPI) to communicate to the Exchange Server, ensuring reliable and consistent operation of your server. Outlook must be installed and configured on the workstation to connect to an Exchange server for MAPI to initialize properly. PowerControls is not designed to run from an Exchange Server. Configuring Microsoft Outlook PowerControls requires that Microsoft Messaging API (MAPI) be installed on your computer. To get full MAPI functionality, do the following: 1. 2. 3. 4. Make sure that Microsoft Outlook is installed and has been run once. Set up an e-mail account on a Microsoft Exchange server. For those versions of Microsoft Outlook that distinguish between "Internet Email" and "Corporate Email," use "Corporate Email" when configuring Outlook. Run Outlook again, and connect to the Exchange server. 3 Introduction Installing PowerControls Follow these steps to install PowerControls: 1. 2. 3. 4. Turn off any disk utility or antivirus program running in the background. Insert the PowerControls CD-ROM into your CD-ROM drive. The installation program will automatically start. If it does not, click Run on the Start menu, and type D:\autorun.exe or D:\bin\setup.exe, where D is the drive letter of your CD-ROM drive. Click OK. Follow the on-screen instructions. Updating PowerControls Ontrack periodically improves PowerControls--adding features, making changes based on customer requests, and fixing problems. When these updates (also known as patches) are available to you, EasyUpdateTM can download and install them in minutes. If there are multiple components for updating, EasyUpdate provides you with a list of options--you can update everything, or select a subset of options. We recommend running EasyUpdate as soon as you purchase and install PowerControls, just in case there is a program patch that was not included with your version. To run EasyUpdate 1. Do one of the following: · · In PowerControls: On the Help menu, click EasyUpdate. In Windows: Click the Start button, and then point to Programs. Point to Ontrack, point to PowerControls, and then click EasyUpdate. 2. Follow the on-screen instructions. Uninstalling PowerControls You can uninstall PowerControls by running the uninstall program. 1. 2. 3. 4. 5. Click the Start button and then click Control Panel. (In Windows 2000 and earlier, you will point to Settings before you click Control Panel.) In Control Panel, click the Add or Remove Programs icon. Click PowerControls, and then click Change/Remove. Click Yes when the confirmation dialog box appears. Follow the on-screen instructions. 4 Ontrack® PowerControlsTM 3.0 User Guide Getting Help Ontrack provides you with the following ways to get help with PowerControls: online Help and technical support. Online Help Online Help includes all of the information in the user guide and more, and it lets you quickly access this information by using one of three tabs. The Contents tab offers a hierarchical view of the contents of the user guide. The Search tab offers a full-text search of the user guide. The Index tab offers a keyword-based way to get to specific topics. To start online Help Do one of the following: · · · Click the Help menu and then click Contents. Click on the toolbar. Press the F1 key. To identify a tool or control · Position the pointer over a tool or control, and then pause. A tool tip shows the name of the item. Technical Support If you have questions or problems not answered in the user guide or the online Help, call our Technical Support group. When reporting an issue, please include any information that might help us diagnose the problem. The following details are often the most helpful: · · · · · · The version of PowerControls you are using (on the Help menu, click About). The versions of Windows and Outlook that you are running. The version of Exchange that contained the source EDB file. The circumstances and sequence of steps that led to the problem. The text of the error messages (if any appeared), and the contents of the Details dialog box. A list of other Windows programs that you were running when the error occurred. Contact Information See "U.S. Contact Information" and "International Contact Information" at the beginning of this user guide. 5 Introduction Conventions in this Manual This manual uses the following guidelines for documenting menu commands and shortcuts; commands available on shortcut menu; and notes and tips. Menu Commands and Shortcuts This manual uses the following conventions for documenting menu commands and shortcuts: Example On the File menu, point to Target PST, and then click Create New. On the Edit menu, click Paste Special. Press Ctrl+S (Open Source EDB) Right-click Describes Choosing the Create New command on the Target PST submenu on the File menu. Choosing the Paste Special command on the Edit menu. Holding down the Ctrl key and the S key at the same time and then releasing them. Clicking the right mouse button. Shortcut Menu You can access many of the same commands available on the menu bar and toolbar by right-clicking the mouse to display a shortcut menu. The contents of the shortcut menu depend on whether you right-click in the Source panes or the Target panes. This manual seeks to teach you how to use commands on the menu bar and toolbar, and doesn't always specify when you can use the shortcut menu. Once you become familiar with PowerControls, the commands available to you on the shortcut menu should become apparent. Notes and Tips1 Notes (including cautions, important notes, tips, and warnings, as well as general notes) call the user's attention to information of special importance or information that can't otherwise be suitably presented in the main text. Note indicates neutral or positive information that emphasizes or supplements important points of the main text. A note supplies information that may apply only in special cases--for example, memory limitations, equipment configurations, or details that apply to specific versions of a program. Tip helps users apply the techniques and procedures described in the text to their specific needs. A tip suggests alternative methods that may not be obvious and helps users understand the benefits and capabilities of the product. A tip is not essential to the basic understanding of the text. Important Note provides information essential to the completion of a task. Users can disregard information in a note and still complete a task, but they should not disregard an important note. 1 The information in this section is taken from the Microsoft Manual of Style for Technical Publications, 3rd Edition. Redmond, WA: Microsoft Press, 2002. 6 Ontrack® PowerControlsTM 3.0 User Guide PowerControls Editions The PowerControls edition you choose depends on the number of servers and other requirements. The Standard edition handles up to 100 mailboxes per server, the Business edition up to 250 mailboxes per server, and the Enterprise and Commercial editions allow for a customized number of mailboxes per server. PowerControls also offers a free edition. With this edition, you can open an Exchange database (EDB) file, search mailboxes one at a time, and view messages. You can also use the new Verify feature to test the ability of PowerControls to fully read all messages, but not restore them. EW = ExtractWizard PC = PowerControls Product PowerControls 3.0 Standard Edition PowerControls 3.0 Business Edition PowerControls 3.0 Enterprise Edition PC Feature 100 mailbox enforcement Agents Feature · · 250 mailbox enforcement · · Server name enforcement · · · · PowerControls 3.0 Commercial Edition PowerControls 3.0 Free Subscription enforcement · EW Agent for Microsoft® NT Backup (included) EW Agent for VERITAS Backup ExecTM (priced separately) EW Agent for LEGATO NetWorker® (priced separately) EW Agent for Computer Associates® (priced separately) EW Agent for BrightStorTM ARCserve® (priced separately) EW Agent for VERITAS NetBackupTM (priced separately) EW Agent for IBM® Tivoli® Storage Manager (priced separately) PC Agent for PST Source (priced separately) All Agents included and fully enabled All features included and partially enabled (open any edb, view all mailboxes, search one, copy none) · All Agents included and partially enabled (each Agent allows user to read and view from any source but cannot extract or copy any data out) EW Agents will allow user to save the catalog file · Technical Note: PowerControls can process both Private Information Stores (priv.edb, containing mailboxes) and Public Information Stores (pub.edb, containing public folders). In PowerControls, a private store mailbox = public store root folder. PowerControls will not open either type of .EDB with more mailboxes than originally licensed for. For example, if you purchased the Standard Edition (for 100 mailboxes per server), and try to open an .edb file with 101 mailboxes, the product will refuse to open the file because it exceeds 100 mailboxes. 7 Introduction Enabling the Licensing Agents Each edition of PowerControls is distributed with six ExtractWizard (EW) Agents and one PowerControls (PC) Agent. The EW Agent for Microsoft NT Backup is included with the program at no extra cost, and is enabled by default. All other Agents are shipped with all PowerControls editions in disabled conditions and require a new license .ini file to enable them. Agent EW Agent for Microsoft® NT Backup EW Agent for VERITAS Backup ExecTM EW Agent for VERITAS NetBackupTM EW Agent for LEGATO NetWorker® EW Agent for Computer Associates® BrightStorTM ARCserve® EW Agent for IBM® Tivoli® Storage Manager PC Agent for PST Source Versions Supported All Versions 7.x, 8.x, and 9.0 3.4.1, 3.4.2 and 4.5 6.0.1, 6.0.2, 6.1, 6.2, and 7.0 6.x, 2000, 9 Disk Backup .BKF Files .BKF Files _C1_F* Files .0 (LEGATO) Files .CTF (ARCserve) Files .BFS and .OST Files NA Tape Backup Microsoft Tape Format (MTF) Microsoft Tape Format (MTF) VERITAS NetBackup Tape Format LEGATO Tape Format ARCserve Tape Format 5.0, 5.1, and 5.2 Microsoft Outlook 2000 or later Tivoli Tape Format NA To view the currently enabled Agents · On the Help menu, click About and then click License Info. To enable an Agent 1. Contact a sales representative and specify which agent you wish to purchase. A license.ini file containing the newly enabled agent will be sent to you. Note: To contact a sales representative, see the contact information at the beginning of this user guide. 2. Replace the existing .ini file with the new .ini file. The default location for this file is in the PowerControls directory. 8 Ontrack® PowerControlsTM 3.0 User Guide The License .ini File All PowerControls editions require a license .ini file. The purpose of this file is to let users buy the edition that contains only those features they need. Each edition has a specific .ini file. Before PowerControls enables itself, it checks the .ini file for four things: · · · · Mailbox limit if applicable. Applies to Standard and Business editions. Server name enforcement if applicable. Allows users to open EDB files only from the licensed server names. Applies to the Enterprise edition. Subscription length if applicable. Example is customers who run computer forensics. Applies to Commercial edition. Agents (ExtractWizard Agents, PowerControls PST Agent) Note: If you have the PowerControls Standard Edition (100 mailboxes), and you attempt to open an EDB file with 101 mailboxes, PowerControls will not open the file. Tip: For information on specifying the location of the .ini file, see the instructions for the Options tab in the Preferences dialog box on page 37. Example of a license file: PowerControls license.ini file ­ Standard Edition with 3 Agents enabled ;===================================================================== ;Kroll Ontrack License File ;Any modification will invalidate this file ;Copyright Kroll Ontrack Inc. 2004 ;===================================================================== [Product] Product=Ontrack PowerControls 3.0 [Edition] Standard 8cb9=7OVGKkRQnAutC3kdS3Vy5uti3qz95nM4SAimfw== [SLN] SLN=08 2004 Company A [Licensed Mailboxes] 100=juUCKhVQ8gs= [Licensed Agents] PCA3032-E943F4=7+VxKmRQwQv5CysdC3U75ohi3Ayq5iI4nwiSfwmB PCA3062-XAD9GL=7+VxKmRQwQv5Cy4dC3u75pzipaza5ig4NgjqfwmB PCA3092-99XW9E=7+VxKmRQwQv5CyEdC3u75v3i3Azg5kY4SAjjfwmB ;PCA3032-E943F4 = Agent for NT Backup ;PCA3062-XAD9GL = Agent for CA BrightStor ARCServe ;PCA3092-99XW9E = Agent for PST Source ; [AUTHENTICATION] Checksum=641e 9 Introduction About the Exchange Database2 The Exchange database consists of the following files: · .edb file (rich text database file) contains data placed in the store through Messaging Application Programming Interface (MAPI), as well as all the database tables that define mailboxes, messages, folders, and attachments. .stm file (streaming database file) contains common Internet formatted content, such as Multipurpose Internet Mail Extensions (MIME) content, that protocols other than the MAPI protocol place in the store. Note: The .stm file is new to Exchange 2000. Exchange 5.5 does not contain .stm files. · .log files (transaction logs) are history files recording server activity. These files are useful in restoring and backing up Exchange data. All Exchange 2000 transaction logs are 5 MB in size. Each storage group uses its own set of transaction log files. For example, if a storage group contains five stores, all transactions for all five stores are recorded in a single series of transaction log files. You can determine where to locate the transaction log files for each storage group. · .chk (check) files are checkpoint files used for recovering (playing) data from transaction logs into .EDB files. The checkpoint is the place marker in the EDB.CHK file that indicates which transactions have been committed. Whenever data is written to an .EDB file from the transaction log, the EDB.CHK file is updated with information specifying that the transaction was successfully committed to the respective .EDB file. Separate Exx.chk files are maintained for each storage group using ESE (Extensible Storage Engine). .pat (patch) files are used to record information on page splits in Exchange 5.5 through Exchange 2000 (SP1). In Exchange 2000 (SP2) and later, the functionality provided by .pat files is incorporated into Exchange log files. · · Organizing the Exchange Database Files for PowerControls For best results when using an online incremental or differential backup · · Put the .edb and .stm files in one directory. Put the associated log files (e.g., .log, .pat, .chk) in one directory. Note: The two directories can be different. PowerControls does not require .stm or .log files, but you should include them to ensure that all email data is recovered. You may get corruption errors if these files are not present. In other words, the quality of the recovery is better if you include the .stm and log files. If you are using an offline backup You need to use the .edb and .stm files. To ensure that all email data is recovered, you should also include all .log files, as well as .pat and .chk files if they exist. PowerControls performs its own verification process and will include the .log and .pat files to determine if it needs them to recover the data. 2 The information in this section is taken from Microsoft Training and Certification: Implementing and Managing Microsoft Exchange 2000. Workbook. Redmond, WA: Microsoft Press, 2001. 10 Chapter 1: Using the ExtractWizard If you have not yet restored backed-up Exchange Information Store data, try using PowerControls ExtractWizard. The ExtractWizard restores both private and public Exchange Information Store data from tape and disk backups to any alternate location (e.g., machine, volume, folder), thereby eliminating the need for a recovery server. In contrast, most backup programs let you restore Exchange data only to the same or duplicate server from which it was backed up. To run the ExtractWizard, do the following: 1. 2. 3. 4. 5. Start the ExtractWizard and, if desired, request license files for ExtractWizard backup software agents. For more information, see "Enabling the Licensing Agents" on page 8. Tell the wizard where the data is currently located. PowerControls searches the location for data files, and shows you all that it finds. Choose the files you want to restore. Tell the wizard where you want the data restored. The wizard goes to work restoring the data to the location you defined. Click Finish when the wizard displays the results of the file extractions. ExtractWizard: Welcome Page 1. Click the Start button, and then point to Programs. Point to Ontrack, point to PowerControls, and then click ExtractWizard. The first page describes the wizard. 2. Click Next. 11 Chapter 1: Using the ExtractWizard ExtractWizard: Select the Exchange Information Store Extraction Source On the second page of the ExtractWizard, select the Exchange Information store extraction source. Do one of the following: · · Select Extract from Disk. Then type the extraction source file path, use the history drop-down menu, or browse to it. Click Next. Select Extract from Tape. Then insert a backup tape in your tape device and, if desired, select the Enable Prescan option for more accurate time estimates. Click Next. If the ExtractWizard cannot locate a tape in the selected device, it will prompt you to insert the tape. If you have more than one tape device connected to your system, another screen will appear. Select the device containing the tape. · Select Use ExtractWizard Catalog. Then browse to a previously created catalog file, or use the history drop-down menu. Look for the .ewc extension on the file. Click Next. In order to select this option, you must have previously created one or more ExtractWizard catalog files. For information on creating an ExtractWizard catalog file, see "Saving an ExtractWizard Catalog File" on page 22. Notes: · · · ExtractWizard requires that the tape drive be configured and active in the Device Manager. ExtractWizard works best with Windows drivers supplied directly from the manufacturer of the tape drive hardware. If ExtractWizard is installed on your backup server, make sure the services for the backup software are disabled. 12 Ontrack® PowerControlsTM 3.0 User Guide ExtractWizard: Catalog Performance Options The Catalog Performance Options page of the ExtractWizard offers three options for cataloging Exchange backup data sets. All three of the options will automatically skip over known backup types that do not contain Exchange database files. These types include registry backups, SQL backups, UNIX backups, image backups, NetWare backups, Macintosh backups. To choose a catalog performance option 1. Do one of the following. Note that all three options will skip known non-Exchange backups (e.g., registry, SQL, Unix, Mac, Netware). · Select Catalog Online Exchange backup datasets only. This option will catalog only known online Exchange backup datasets. It will skip all other types of backups. If the backup type is unknown, it will be skipped. Select Catalog Online and Offline Exchange backup datasets This option will catalog known online and offline Exchange backup datasets. If an unknown backup type is encountered, Extract Wizard will catalog it just in case it is a new backup identifier for Exchange backups. This option is slower because it will catalog more types of backups. Select Catalog SSID for Legato Networker Only and enter a specific SSID or a list of SSIDs, separated by commas, in the box. This option is available only if the Legato agent is installed and you selected a tape source. ExtractWizard will catalog only the SSIDs listed. When ExtractWizard detects the end of the SSIDs in the list, it will stop immediately and rewind the tape. The third option greatly increases the catalog speed for Legato users who want to start on a tape in the middle of a span set. If you select a specific SSID search on a non-Legato tape, it will behave identically to the second option (Catalog Online and Offline Exchange backup datasets). 13 · ·