Ontrack® PowerControlsTM 3.0 | User Guide PowerControlsTM Offers Flexibility and Saves Time, Money and Resources When Recovering Exchange Data Notice to Users Ontrack® PowerControlsTM is a software application that has been developed, copyrighted, and licensed by Kroll Ontrack Inc. Use of the software is governed by the terms and conditions of the end user license agreement contained within the software. This manual should not be construed as any representation or warranty with respect to the software named herein. Occasionally, changes or variations exist in the software that are not reflected in the manual. Generally, if such changes or variations are known to exist and affect the product significantly, a release note or Read Me file will accompany the User Guide, or will be available on the Kroll Ontrack Web site. In that event, please read the release notes or Read Me file before using the product. Trademarks Ontrack, PowerControls and other Kroll Ontrack brand and product names referred to herein are trademarks or registered trademarks of Kroll Ontrack Inc., and/or its parent, in the United States and/or other countries. All other brand and product names are trademarks of their respective holders. Copyrights Copyright © 2004 Kroll Ontrack Inc. All Rights Reserved. No part of this publication may be reproduced, transmitted, transcribed, stored in a retrieval system, or translated into a language or computer language, in any form by any means, electronic, mechanical, optical, chemical, manual or otherwise, without the express written consent of Kroll Ontrack Inc. U.S. Contact Information Web Address http://www.ontrack.com/powercontrols Technical Support Phone: 952-937-2121 Email: tech@ontrack.com Web: http://www.ontrack.com/support Hours: 8:00 a.m. - 5:00 p.m., M-F, CST Software Sales Toll Free: 800-645-3649 Web: http://www.ontrack.com/powercontrols Corporate Headquarters Kroll Ontrack Inc. 9023 Columbine Road Eden Prairie, MN 55347 Toll Free: 800-872-2599 Phone: 952-937-5161 Fax: 952-937-5750 Web: http://www.ontrack.com International Contact Information United Kingdom Kroll Ontrack Ltd. The Pavilions, 1 Weston Road Kiln Lane, Epsom Surrey KT17 1JG United Kingdom http://www.ontrack.co.uk/powercontrols Support Commercial Software Sales France Kroll Ontrack SARL 2, impasse de la Noisette 91371 Verrières-le-Buisson Cedex 413 France http://www.ontrack.fr/powercontrols Tel: +44 (0)1372 741 999 Fax: +44(0) 1372 740 629 licence@ontrack.co.uk Technical Support Tél : +33 (0)1 69 53 66 92 Fax : +33 (0)1 69 53 66 81 logiciel@ontrack.fr Support Technique Tel: +44 (0)1372 744 422 support@ontrack.co.uk http://www.ontrack.co.uk/techsupport Tél : 0820 09 87 72 support@ontrack.fr http://www.ontrack.fr/techsupport Germany Kroll Ontrack GmbH Hanns-Klemm-Straße 5 71034 Böblingen Deutschland http://www.ontrack.de/powercontrols Software Sales Spain Kroll Ontrack General Castaños 11, 1º izquierda 28004 Madrid España http://www.ontrack.es/powercontrols Venta de Licencias Tel.: +49 (0)7031/644-0 Fax: +49 (0)7031/644-100 software@krollontrack.de Technical Support (available in German and English) Tel: +34 91 310 67 20 licencias@ontrack.es Soporte técnico Tel: +49 (0)7031/644-244 support@ontrack.de 900 112 212 soporte@ontrack.es Contents Introduction ..................................................................................................................... 1 About this User Guide ..................................................................................................................... 1 Five Major Reasons for Using PowerControls ................................................................................ 1 PowerControls 3.0 Enhancements .................................................................................................. 2 System Requirements ..................................................................................................................... 3 Configuring Microsoft Outlook ......................................................................................................... 3 Installing PowerControls.................................................................................................................. 4 Updating PowerControls.................................................................................................................. 4 Uninstalling PowerControls ............................................................................................................. 4 Getting Help..................................................................................................................................... 5 PowerControls Editions ................................................................................................................... 7 Enabling the Licensing Agents ........................................................................................................ 8 The License .ini File......................................................................................................................... 9 About the Exchange Database...................................................................................................... 10 Organizing the Exchange Database Files for PowerControls ....................................................... 10 Chapter 1: Using the ExtractWizard ............................................................................ 11 ExtractWizard: Welcome Page...................................................................................................... 11 ExtractWizard: Select the Exchange Information Store Extraction Source................................... 12 ExtractWizard: Catalog Performance Options............................................................................... 13 ExtractWizard: Catalog Progress .................................................................................................. 14 ExtractWizard: Exchange Information Store Selection.................................................................. 15 Step 1: Viewing an Exchange Backup .......................................................................................... 15 Step 2: Restoring an Online or Offline Backup.............................................................................. 16 Step 3: Saving an ExtractWizard Catalog File .............................................................................. 22 Step 4: Completing the Exchange Information Store Selection .................................................... 23 i Contents ExtractWizard: Exchange Information Store Destination Folder ................................................... 23 ExtractWizard: Exchange Information Store Copy Progress ........................................................ 24 ExtractWizard: Completing the Wizard.......................................................................................... 25 Organizing the Extracted Files for PowerControls ........................................................................ 25 Chapter 2: Looking at the Interface............................................................................. 26 PowerControls Main Window ........................................................................................................ 26 Previewing and Opening Messages .............................................................................................. 30 Opening Attachments .................................................................................................................... 31 Saving Attachments....................................................................................................................... 31 Changing the View ........................................................................................................................ 32 Viewing or Hiding the Toolbar and Status Bar .............................................................................. 32 Resizing Panes Separated by a Split Bar ..................................................................................... 32 Sorting Messages in the Message Lists........................................................................................ 34 Refreshing the Screen................................................................................................................... 34 Viewing the Properties of an EDB File, PST File, Folder, or Mailbox ........................................... 35 Viewing Deleted Messages ........................................................................................................... 37 Setting Preferences ....................................................................................................................... 37 Chapter 3: Starting PowerControls ............................................................................. 41 Running the PowerControls Data Wizard...................................................................................... 41 Data Wizard: Welcome Page ........................................................................................................ 41 Data Wizard: Source Path Selection ............................................................................................. 42 Guidelines for Selecting an Exchange Database .......................................................................... 43 Data Wizard: Target Type and Path Selection .............................................................................. 44 Data Wizard: Now Processing Data File ....................................................................................... 46 Data Wizard: Completing the Data Wizard.................................................................................... 47 Looking at the PowerControls Main Window after Using the Data Wizard ................................... 48 ii Ontrack® PowerControlsTM 3.0 User Guide Returning to the PowerControls Data Wizard ............................................................................... 48 Opening the Source Database and Target Mailboxes from the Main Window ............................. 49 Opening Multiple Sources and Targets ......................................................................................... 52 Closing Sources and Targets ........................................................................................................ 53 Chapter 4: Finding Messages ...................................................................................... 55 Guidelines for Using the Find Dialog Box...................................................................................... 55 Searching for Messages................................................................................................................ 56 Searching Within Results .............................................................................................................. 59 Viewing Previous Search Results.................................................................................................. 60 Clearing Fields and Clearing Results ............................................................................................ 60 Opening and Saving Attachments in the Find Dialog Box ............................................................ 60 Exporting Messages from the Find Dialog Box ............................................................................. 60 Restoring Messages from the Find Dialog Box ............................................................................. 60 Chapter 5: Exporting Messages .................................................................................. 61 General Information about Exporting Messages ........................................................................... 61 About Message (.msg) and Text (.txt) Export................................................................................ 61 Exporting Messages ...................................................................................................................... 62 About the Export Progress Dialog Box .......................................................................................... 65 Chapter 6: Restoring Exchange Data.......................................................................... 67 Quick Look at Restoring Your Exchange Data.............................................................................. 67 Restoring Your Exchange Data in Three Easy Steps ................................................................... 67 Limits for PST and Folder Targets................................................................................................. 68 About Restoring Messages to an Exchange Server...................................................................... 68 About the Copy Progress Dialog Box ....................................................................... ...