User manual PACKARD BELL EASYNOTE E6310

TA B L E O F C O N T E N T S Notices Copyright notice ...................................................................................... Disclaimer ............................................................................................... Trademarks ............................................................................................. Virus warning .......................................................................................... Epilepsy warning...................................................................................... Thunderstorm warning ............................................................................ 2 2 2 2 2 3 3 Safety and comfort Safety precautions .................................................................................... 4 Health precautions ................................................................................... 5 4 Getting to know your computer The keyboard and mouse ......................................................................... 6 Your computer's drives ........................................................................... 9 Ports and connections ............................................................................ 11 Turning your computer on/off ............................................................... 13 Your computer's documentation............................................................. 15 Your Software Library ............................................................................ 17 Installing new software .......................................................................... 18 Volume controls..................................................................................... 20 What is the Internet? ............................................................................. Get connected! ...................................................................................... Surf the Net!.......................................................................................... Internet Explorer features ...................................................................... What is e-mail? ...................................................................................... Your Internet tools ................................................................................. Keep your computer safe!....................................................................... 6 Using Windows and software 17 First steps on the Net 21 Troubleshooting Step by step troubleshooting................................................................... 25 25 Frequently Asked Questions (FAQ) Packard Bell utilities Packard Bell limited warranty Regulatory information Software license Index 59 64 67 68 User's Guide Packard Bell Master CD/DVD Creator ................................................... Packard Bell Recovery Program .............................................................. Packard Bell Smart Restore..................................................................... Packard Bell Snapsys .............................................................................. 28 48 48 50 55 56 www.packardbell.com 21 21 22 22 23 24 24 NOTICES COPYRIGHT NOTICE Packard Bell User's Guide. Copyright © 2004 NEC Computers International BV. All Rights Reserved. No part of this manual may be reproduced or transmitted, in any form or by any means, whether electronic, chemical, manual or otherwise, including but not limited to photocopying, recording, or information storage and retrieval systems, for any purpose without prior written permission of NEC Computers International BV. DISCLAIMER NEC Computers International BV specifically disclaims all warranties, either express or implied, including, but not limited to, implied warranties of merchantability and fitness for a particular purpose with respect to this product and documentation. Updates to software and hardware components are made regularly. Therefore some of the instructions, specifications and pictures in this documentation may differ slightly from your particular situation. All items described in this guide are for illustration purposes only and may not apply to your particular situation. No legal rights or entitlements may be obtained from descriptions made in this manual. NEC Computers International BV reserves the right to revise or make changes or improvements to this product or documentation at any time without obligation to notify any person of such revisions or improvements. In no event shall NEC Computers International BV be liable for any consequential or incidental damages, including but not limited to loss of business profits or any other commercial damages, arising out of the use of this product. TRADEMARKS Microsoft, Outlook and Windows XP are registered trademarks of Microsoft Corporation. FireWire is a trademark of Apple Computer, Inc. PS/2 is a trademark of International Business Machines Corporation. Packard Bell is a registered trademark of NEC Computers International BV. All other company or product names are trademarks, registered trademarks or service marks of their respective owners. VIRUS WARNING NEC Computers International BV guarantees that this product is 100% virus free. Please take the following precautions to protect your system against new viruses: · Do not use illegal copies of software protected by copyright. · Run an antivirus program and update it regularly. · Check all floppy disks carefully using a virus scanner before you start using them. · When your computer is connected to a network, please make sure that only authorised persons have access to your system (you can use passwords and share files as Read Only). · Always use a personal Internet Firewall to help protect your computer from attacks by viruses, Trojans, worms and intruders. · Keep your computer up to date with the Windows Update tool (Start > All Programs > Windows Update). For more information on viruses, please refer to the Tutorials in Packard Bell InfoCentre and the Packard Bell Support website (support.packardbell.com). 2 - Packard Bell User's Guide EPILEPSY WARNING Some people are susceptible to epileptic seizures or loss of consciousness when exposed to certain flashing lights or light patterns in everyday life. Such people may have a seizure while watching television images or playing certain games. This may happen even if the person has no medical history of epilepsy or has never had any epileptic seizures. If you or anyone in your family has ever had symptoms related to epilepsy (seizures or loss of consciousness) when exposed to flashing lights, consult your doctor prior to playing. We advise that parents monitor the use of games by their children. If you or your child experience any of the following symptoms: dizziness, blurred vision, eye or muscle twitches, loss of consciousness, disorientation, any involuntary movement or convulsion while playing a game, IMMEDIATELY discontinue use and consult your doctor. THUNDERSTORM WARNING In thunderstorm conditions, make sure that you disconnect your modem from the telephone line or your TV port from the aerial socket. A lightning strike to nearby telephone lines or an aerial could damage your modem, TV card or even your whole computer system. Please note that the product warranty does not apply if damage to your computer is the result of a lightning strike. Notices - 3 SA F E T Y A N D C O M F O R T SAFETY PRECAUTIONS Cables Please make sure that cables are not strained and that there is no risk of people walking or tripping over them. Also make sure that other devices do not crush the cables. Make sure that power cords are connected to a grounded electrical outlet. The power outlet should be easily accessible and as close to the computer as possible. Do not overload any power outlet with too many adapters. Cleaning your computer Always unplug your computer from the power outlet before cleaning it. Do not use liquid or aerosol cleaners, use a damp cloth instead. Never spray cleaning product directly on the screen. If dust has accumulated inside your computer, do not use a vacuum cleaner to remove it. If you spill liquid on your computer or any device attached to it, switch it off immediately, unplug the power cord and make sure it is completely dry before switching it on again. Wait overnight if necessary. Computer environment Make sure your computer's environment is free from dust, dampness or direct sunlight. Place your computer away from sources of heat, such as radiators, or any device producing heat (e.g., amplifiers). Also ensure your computer is away from magnetic fields or any device generating static electricity. Do not place your computer on a carpet or any other surface that may have an electrical charge. Cellular phones can cause interference with the audio devices of your computer. Make sure you keep mobile phones at least 30 centimetres away from your computer. To keep your computer running smoothly, please remember the following: · If you are new to computing, we recommend taking a computer-training course before using your computer. Your computer retailer may provide more information. · Always save your work and make regular backup copies of your documents on rewritable media (e.g., CDRW disc). In the event of a major computer failure, you can lose all your personal data unless you make personal backups. · To protect your computer from viruses, perform a virus check before opening a file on a floppy, received by e-mail, or downloaded from the Internet. Your anti-virus program can perform these checks automatically. Regularly scan your hard disk drive for viruses and delete them if any are found. Check your antivirus software website to be updated on the latest viruses. · To save disk space and optimise your computer's performance, use the system tools included with Windows, such as Disk cleanup or Defragmenter, on a regular basis. · Never switch off your computer if one of the drives is still running (check that all drive indicator lights are off). For more tips on using your computer, please refer to the Tutorials in Packard Bell InfoCentre and the Packard Bell Support website (support.packardbell.com). 4 - Packard Bell User's Guide HEALTH PRECAUTIONS Please follow the guidelines below to use your computer comfortably and to avoid health problems. If you work or play for hours at a time, then make sure you take regular breaks. Look away from the computer's screen once in a while. Do not use your computer if you are tired. If the `warmth' symbol is present on the underside of the computer, this indicates that while using the computer the underside surface can become hot. Avoid continuous body contact and do not place the computer on your lap while it is operating. Some disorders of the hands, wrists, arms, neck, shoulders, legs and back may be associated with or aggravated by certain repetitive actions. To reduce your risk of developing these disorders, type with your wrists straight and your hands and wrists floating above the keyboard. If you experience periods of pain, tingling, numbness or other discomfort, please contact your doctor. Working area well lit No direct glare on the screen Easy access to drives and controls Top of monitor at eye level Eye distance 45-70 cm from screen Sit up straight with back relaxed Free space around the computer and devices to allow proper ventilation Adjustable chair Desk height 60-70 cm from the floor Feet flat on floor or on footrest Safety and comfort - 5 GET T I N G T O K N O W Y O U R C O M P U T E R THE KEYBOARD AND MOUSE Cordless devices If the cordless mouse and keyboard do not work after installation, you should try to manually establish communication with the receiver. 1. First check that the batteries for the keyboard and mouse are inserted correctly. 2. Now connect the devices by pressing the connect button on the receiver, mouse and keyboard in the following order: Mouse or touchpad The mouse or the touchpad (for portable computers) controls the arrow on the screen. This arrow is called the pointer or the cursor. When you move the mouse over a hard and flat surface, or when you drag your finger across the rectangular touch sensitive pad, the pointer will follow this movement. Click one of the buttons on the top of your mouse, or one of the buttons of the touchpad, to select or activate the command the cursor is pointing at. You can improve the motion and visibility of your pointer by changing the settings. To access these, click on Start > Control Panel > Printers and other Hardware > Mouse and select Pointer Options. The visibility options are especially useful if you are using an LCD screen. The mouse settings can also be changed for left-handed users. 6 - Packard Bell User's Guide Use the scroll wheel or button to move through compatible applications Right-click to bring up a pop-up menu Two quick taps on the surface of a touchpad will perform the same action as a double-click Left-click to select the item that the pointer is pointing at Double-click to start the program the cursor is pointing at, or select an entire paragraph when typing text Left-click Right-click Keyboard The keyboard is used to enter data or commands. The functions of the keys depend on the program you are using. The keyboard displayed in this guide is just an example. The layout of your keyboard may vary slightly. For a full description of your keyboard, please refer to Packard Bell InfoCentre, your electronic documentation. 1. Numbers: Used to enter numbers or special characters. Press simultaneously for characters on the top and press + for characters on the right. 2. Backspace: Used to go back one space and delete the last key pressed. 3. Del: Deletes characters to the right of the cursor or any highlighted item. 4. Numeric keypad: Functions as a second set of cursor keys. Press the key to enter numbers. Getting to know your computer - 7 5. 6. 7. 8. 9. Arrow keys: Move the cursor up, down, left and right. Enter: Press to enter a command, insert a paragraph break in a text or accept a chosen option. Space: used to enter an empty space in your text. Shift: Use simultaneously with a letter key to enter capital letters. Esc: Cancels most current tasks. Multimedia keys (on selected keyboards) Go to the Packard Bell website Launch PowerCinema, Media Center or go to the Packard Bell website (depending on your computer model Go to the Packard Bell Internet search page Activate Standby (sleep) mode Go to Packard Bell online services Volume controls Multimedia controls To optimise space and weight, notebook computers use compact keyboards. These include keys that activate special features, such as the embedded numeric keypad. Numlock: Press the key to activate or deactivate the Numeric Keypad Fn: Use simultaneously with the to keys to activate special functions (described in InfoCentre) 8 - Packard Bell User's Guide YOUR COMPUTER'S DRIVES The drives described below are commonly used on Packard Bell computers. However, this does not mean that they are present on the computer you have purchased, nor that your computer is limited to these drives. To view documentation specific to the model you have purchased, please check InfoCentre. Floppy Disk Drive Insert * The floppy disk drive is the device used to read data from and write data to a floppy diskette. A typical floppy diskette has a capacity of 1.44 MB. Eject Wait! Double-click If you try to copy or save a file to a floppy disk and you receive a message, "Write Protect Error", you may need to unlock the write-protect notch(*) on the bottom side of your floppy disk by pushing it forward. Memory Card Reader Selected computers include an `all-in one' memory card reader. These drives allow you to read and write the most common types memory cards, such as MMC (Multi Media Card), CF (Compact Flash Card), IBM Microdrive, SM (Smart Media Card), SD (Secure Digital Memory Card), or MS (Memory Stick®). Some memory card readers also include a floppy disk drive. DVD Drive A DVD drive can read audio CDs, CDs containing data (files and programs), Video CDs and recordable CDs like CDR or CDRW, plus DVDs, DVD movies and most recordable DVD discs. If your computer is equipped with a CD or a CD-writer drive, then you will only be able to play CD-type discs. CD and/or DVD-writer While a CD or DVD drive is usually a read-only device, selected Packard Bell computers are equipped with a `combo-drive' that combines reading and recording functions. If your system is equipped with a CD or DVDwriter, you can use this device to duplicate your CDs, create your own music compilations, digital photo albums or keep a safe copy of your valuable data. Getting to know your computer - 9 Before copying a CD, make sure that its content is not protected by Trademarks and Copyrights, and that you are authorised to replicate it. In most countries you are allowed to make an archival backup of software or copy music for your own personal use. A CD-writer supports two types of writable CDs: · CD-R (CD-Recordable): You can only use this type of disc once. When you have saved your files you will not be able to delete them, or use the disc again. · CD-RW (CD-ReWritable): You can re-use this disc to save or delete your files. It is ideal for backing up your important data. In addition to CD-R and CD-RW discs, a DVD-writer supports DVD-R and/or DVD-RW discs, which offer even greater storage capacity. DVD writers can support various types of standards ( "+" and "-" ). To know the exact types of discs supported by your DVD-writer, please refer to My Computer in InfoCentre. To learn more about your computer's drives, please refer to My Computer in InfoCentre. Also browse the Tutorials, which contain detailed information and help on your device and associated software. You can also visit the Packard Bell website for the latest updates and drivers. Using your DVD Drive Press to eject. Disc's label facing up. Double- sided DVDs have no label. Press to close, or lightly push the disc tray. Slim type drives (typically on portable computers) Press firmly and pull to eject. Press on the centre of the disc until it clicks firmly into place. Push the disc tray to close. Precautions To avoid malfunctions or damage to your CD or DVD drive, please observe the following tips: · Insert the disc into the drive before you start a program. · Do not eject the disc without first closing the program that is using the disc. This could potentially cause your computer to stop responding. Should this happen, restart your computer by using the Windows Task Manager (page 14). 10 - Packard Bell User's Guide If the tray does not eject, you may try to open it manually: 1. Switch your computer off. 2. Carefully insert a straightened paper clip into the emergency eject port (not available on all drives). Do not use a pencil as the lead may break inside the eject port and damage the drive. emergency eject port Wait! · · · · Periodically clean the disc to remove any dust or fingerprints. Use a soft , scratch-free cloth or a commercial disc cleaner. To keep the disc free of fingerprints, hold the disc with your fingers on the outer edge or with a finger in the inner circle and a finger on the outer edge. Always return the disc to its protective case or sleeve when you have finished using it. Keep the disc tray closed whenever you are not using the drive. Accessing a CD or DVD Most discs use the Windows Autorun function. This loads a CD or DVD a few seconds after you insert it. If your disc does not load, click Start > My Computer and double-click the CD/DVD icon. You can also right-click the icon and choose Open from the menu. PORTS AND CONNECTIONS The ports and connector types described below are commonly used on Packard Bell computers. However, this does not mean that they are present on the computer you have purchased, nor that your computer is limited to these ports. Check My Computer in InfoCentre to see which ports are available. Precautions · · · Before you attach any device, check the installation instructions that were supplied with it. Do not remove a device if the computer is using it. You must deactivate certain removable devices before removing them from the computer. Hot-pluggable Devices Most devices are "hot-pluggable". This means they can be added or removed while the computer is on. They will be detected and installed automatically. USB (Universal Serial Bus) USB ports provide an easy-to-use "Hot-pluggable" connection. Selected Packard Bell computers are equipped with USB 2.0 connectors, providing greater speed than earlier versions of USB. USB 2.0 is backwards compatible, any USB peripherals you have already purchased will work with USB 2.0 ports (but will use the lower transfer speed). IEEE 1394 An IEEE 1394 port (also known as FireWireTM or i.LINK) allows you to connect high-speed digital devices to your computer, such as digital video cameras, external hard disk drives, or scanners. PC Cards (PCMCIA) PC Cards (also known as PCMCIA devices) are small credit card sized devices that are designed to allow you to easily expand your computer. These are typically found on notebook computers. Each PC Card slot that Getting to know your computer - 11 your computer is equipped with can accept a PC Card device, though the type of card each slot accepts may be different (see Packard Bell InfoCentre). Legacy Ports Legacy Ports are ports provided on most computers to ensure that older devices can still be used. Unlike "hot-pluggable" devices, you need to turn off your computer before adding or removing a legacy-type device. A Parallel port (also known as printer or LPT port) is typically used to connect devices such as printers, scanners or external disk drives. A Serial port (also known as communication or COM port) is typically used to connect devices such as an external modem, a mouse or a digital camera. A PS/2 port is a typically used to connect a mouse or keyboard to your computer. A Midi/Game port is used to connect a joystick or a MIDI (Musical Instrument Digital Interface) device. Sound Connectors A Line-Out jack is used to connect speakers to your computer. A Fibre-optic Line-Out emitter allows you to enjoy S/PDIF quality sound. If you own a 5.1 speaker set connected to an amplifier with fibre-optic entry, you can enjoy Dolby Digital sound when playing DVDs on your computer. Please refer to InfoCentre and contact a vendor of audio equipment for more information on the equipment required. A Line-In jack is used to connect a sound source to your computer. A Microphone jack is used to connect a mono microphone with a 3.5 mm plug. TV-out A TV-out port allows you to use a television (with appropriate video-in connector) as an external display device. To transmit sound, you will also need to connect the Line-Out port of your computer to your television. Please refer to both InfoCentre and your television's instructions to make sure all connections and options are properly activated. 12 - Packard Bell User's Guide Communication Ports Modem The modem is a bridge between digital signals from your computer and analogue signals from the telephone line. It will convert digital data into an analogue signal. You cannot use the modem and the telephone simultaneously on a single phone line. Picking up a telephone handset while using a modem may disconnect that transmission. Unless you are connected using a cable, ISDN or ADSL line (which require an additional modem), you will not be able to call out or receive calls when connected to the Internet. LAN (Local Area Network) A LAN is a group of computers (for example, within an office building or home) that share a common communications line and resources. When you set up a network, you can share files, peripheral devices (such as a printer) and even an Internet connection. The LAN port (also known as Ethernet or Network port) looks very similar to the Modem port, they are often situated near each other and can easily be mistaken. The LAN port is slightly larger than the Modem port. For a comprehensive overview on networking and instructions on setting up your own network, please browse the Tutorials in InfoCentre and Windows Help and Support Centre. In thunderstorm conditions, make sure that you disconnect your modem from the telephone line or your TV port from the aerial socket. A lightning strike to nearby telephone lines or an aerial could damage your modem, TV card or even your whole computer system. Please note that the product warranty does not apply if damage to your computer is the result of a lightning strike. TURNING YOUR COMPUTER ON/OFF Turning your computer ON 1. First, switch ON any devices connected to your computer (including a monitor) by pressing the main ON/OFF switches on these devices. 2. Then switch ON your computer by pressing the main ON/OFF switch. To share the family computer and have your own system settings every time you turn on the computer, you can set up accounts for each user. You can access and modify your accounts at any time by clicking on Start > Control Panel > User accounts. Some programs might not work properly for users with limited accounts. Only a user with a computer administrator account has full access to other user accounts and all computer settings. For further information on personalising your computer, click on Start > Help and Support > Customising your computer. Getting to know your computer - 13 Turning your computer OFF Make sure all applications are closed before you turn off your computer. Once the computer has shut down, switch OFF any external devices, such as the monitor, if they have a power button. You may also turn off your computer without going to the Windows Start menu. Simply close all your applications and press the power button. Forced Shutdown If you are having problems turning off your computer, then try using the Task Manager. This utility provides information about your system's performance and displays details about programs and processes running on your computer. Press the ++ keys simultaneously or right-click on an empty space on the taskbar and select Task Manager in the pop up menu. If your computer still does not respond, press the computer power button to turn your computer off. Keep this button pressed until all of the LEDs turn off and wait for roughly 30 seconds before turning the computer on again. Power options The power options of Windows can control your computer's power state and allow you to save energy. Depending on your needs, you can define the power scheme that suits you best. Three power saving modes are provided: Turn off device, Standby and Hibernate. To learn more about these features and how to use them, refer to the Tutorials section of InfoCentre, or browse the Windows Help and Support Centre by clicking on Start > Help and Support. 14 - Packard Bell User's Guide YOUR COMPUTER'S DOCUMENTATION This User's Guide is not the only reference for information about your computer! Packard Bell InfoCentre contains the electronic documentation for your computer, giving you the help you need directly on your screen. For more details and up to date information, please visit the Packard Bell Support website: support.packardbell.com Installing Packard Bell InfoCentre To install InfoCentre, you have three choices: Packard Bell InfoCentre Click Me First After a few seconds, the first screen of the Setup Program will appear. When the Setup Program has finished, InfoCentre will start. Please note that the Click Me First icon will disappear from the desktop once you have used it to install a program. Getting to know your computer - 15 Working with Packard Bell InfoCentre To open Packard Bell InfoCentre, double-click on the InfoCentre icon on your desktop or click on Start > All Programs > Packard Bell Support > Packard Bell InfoCentre. Select a category My Computer: Contains all the technical information about your computer's components and useful tips on how to upgrade your computer. Accessories: Discover a collection of accessories specially designed for your Packard Bell computer. Internet: Describes the Internet tools that are installed on your computer and useful tips about the Internet. Tutorials: Contains a series of helpful articles on performing day-to-day tasks for beginners or advanced computer users. Links: Display an electronic version of the User's Guide or visit the Packard Bell website. The number of categories and titles available may differ according to the computer you purchased. 16 - Packard Bell User's Guide USING WINDOWS AND SOFTWARE YOUR SOFTWARE LIBRARY Where is my software? Packard Bell computers include a wide range of software applications. The types of programs and categories available on your computer depend on the model you purchased. Your software can be found: · Preinstalled: your software is ready to use or to set up. However, some titles require a CD or DVD to run (typically, games or encyclopædia). You will find these discs in your computer's packaging. · On a CD or DVD: the software first needs to be installed. To do so, click on Start > All Programs > Packard Bell Software Library. An installation wizard will start automatically and all you have to do is follow the instructions on the screen. How do I access my software? Starting a program is easy and only takes a few clicks. If the program you wish to run requires a CD or a DVD, it is always best to insert it into the drive before starting the application. Using Windows and software - 17 Where is my software documentation? Most of the applications preinstalled on your computer by Packard Bell feature an online documentation file. Select a category Documentation If you need help while using a program, press on your keyboard, or click on Help or the Help icon (typically a ? sign). Please refer to the Tutorials section in InfoCentre for further tips on using software. INSTALLING NEW SOFTWARE If you purchase software that you would like to install on your computer, please check the system requirements to avoid compatibility issues. For a quick overview of your computer's specifications, please read the dedicated sticker on your computer's packaging. If there is a problem during installation or when running the software, please contact the software provider's hotline. For more information about installing and removing software, please refer to the FAQs later in this guide and to Packard Bell InfoCentre. 18 - Packard Bell User's Guide Playing Audio CDs You may use your computer as an Audio CD player. You can use Windows Media Player, or other audio software to play your audio CDs. The Windows Autoplay function allows you to choose the way Windows handles media files on devices with removable storage (digital camera, CD, DVD, etc). If you have inserted an audio CD or a DVD movie, Windows will automatically display a dialogue box and ask you to choose how you want to play it. Playing DVD films Several players may be available on your computer. If Windows asks you to select a player, we recommend that you always choose the DVD player included with your software collection. Certain Packard Bell computers feature a TV-out function allowing you to watch your DVD movies on your television set. To learn how to set up your computer to use this function, please refer to the Tutorials in Packard Bell InfoCentre. Using Windows and software - 19 VOLUME CONTROLS Apart from the volume control on your computer, keyboard, monitor or speakers (depending on your equipment), you can also adjust the volume and balance of your speakers from Windows. Adjusting the volume To adjust the volume, simply click on the Speaker icon located in the Notification area, next to the clock. If you cannot see the speaker icon: Click on Start > Control Panel > Sounds, Speech, and Audio Devices. Select Sounds and Audio Devices. Select Place volume icon in the taskbar. Drag the slider up or down to adjust the volume. Click in the Mute box to mute the volume. Click again to resume playback. To access advanced volume control settings, double-click on the Speaker icon located in the Notification area to open the Volume Control window. 20 - Packard Bell User's Guide FI R S T S T E P S O N T H E N E T WHAT IS THE INTERNET? The International network of computers, or Internet, is a collection of computers that spans the world and communicate with each other over a great number of connected networks. This allows you to explore a wide range of information, use online banking and other services, shop, chat with friends and family, play games with people, send e-mail and much more. All of this without leaving the comfort of your home. For more information on your browser and using the Internet, please refer to the Internet and Tutorials sections of Packard Bell InfoCentre. GET CONNECTED! Your Packard Bell computer is 100% Internet ready and includes all the tools you need to get started and surf the Internet. To get connected, you need to register with an Internet Service Provider (ISP), which supplies the physical connection between your computer and the Internet. Certain computers come with a selection of ISPs already preinstalled. There are several ways you can set up your Internet connection using these selected ISPs. If you wish to use an ISP of your own, please refer to the instructions supplied with the installation pack. Avoid using several different ISPs. Click Me First Please note that the Click Me First icon will disappear from the desktop once you have used it to install a program. First steps on the Net - 21 SURF THE NET! To surf the Internet, you need a program called an Internet browser. The browser included on your computer is Microsoft Internet Explorer. Selected computers also feature the Packard Bell Companion, a browser designed exclusively for Packard Bell users. To open your browser, press the Internet button on your keyboard (where available), or click on Start > Internet. To get you started why not visit our website, www.packardbell.com! We are dedicated to making your time online fun and more rewarding. Share your experiences with other Packard Bell users and find help in the User Forum, and check My PC Support to access information specific to your computer. Our website is your gateway to a world of online activities and services: visit us regularly for the latest information and downloads! INTERNET EXPLORER FEATURES 22 - Packard Bell User's Guide 1. Click on Help or press on your keyboard. 2. Reduce, maximize or close the window 3. If the page is not completely visible on your screen, use the up and down arrows in the scroll bar. Alternatively, use the arrow keys on your keyboard, or the scroll button of your mouse or touchpad. 4. Hyperlink: click to jump to another topic or page. 5. Left-click and hold to resize the window 6. Toolbar 7. Address Bar: Type in a web address and click on the Go button. 8. Status Bar WHAT IS E-MAIL? An e-mail is an electronic letter that you can send from your computer. It is normally delivered in just a few seconds. You can also include files, photos, sounds and videos in your messages. Your Packard Bell comes with Microsoft Outlook Express, which allows you to send and receive e-mail. Click on Start > E-mail to open the program. When you subscribe to an Internet provider, you usually get one or more e-mail addresses (for you and your family members). Example: Granny@packardbell.com Username `at' Domain `dot' Extension Display the content of the selected folder Folders to store your messages You can write your messages off-line and connect to the Internet only when sending or receiving. First steps on the Net - 23 If you use dial-up Internet it is easy to tell when you are online. Look for two small computers in the Notification Area, near to the clock. Right-click to disconnect If your computer is equipped with a network port, you may see a similar icon marked with a red cross over it when inactive. If you cannot see this icon: Click on Start > Control Panel > Network and Internet Connections > Network Connections. Right-click on the connection icon and select Properties. Select Show icon in notification area when connected. YOUR INTERNET TOOLS Your Packard Bell computer offers a combination of tools and features that make the Internet easy, safe and rewarding for every member of your family. Please see page 8 for a description of the Multimedia buttons and Function keys included on Multimedia Keyboards. Depending on the model you have purchased, some of the options described in this guide may be unavailable. Check the My Computer and Internet sections of Packard Bell InfoCentre to see documentation on the features that are available to you. KEEP YOUR COMPUTER SAFE! A lot of complaints are made by the media about viruses travelling on the Internet and infecting computers over the whole planet. Be reassured! There is little chance of catching a virus when observing some basic safe computing guidelines. Please read Packard Bell recommendations in the FAQs section (page 28) and refer to the Tutorials in Packard Bell InfoCentre and the Packard Bell Support website (support.packardbell.com) for more information. 24 - Packard Bell User's Guide TRO U B L E S H O O T I N G STEP BY STEP TROUBLESHOOTING We all experience problems with our computer from time to time so don't panic! Although it might seem like a serious problem, in most cases it needs a simple fix that you can carry out without the need to call for help. Use this troubleshooting guide to help solve some common problems. Step 1 - Check your documentation Packard Bell User's Guide Track down the cause of your problem with the help of our Step by step troubleshooting section. Last Minute Information Your computer may have included "last minute information" sheets. These contain useful tips and information that may be able to help you with your problem. Packard Bell InfoCentre The InfoCentre on your Packard Bell computer contains a wealth of detailed information about your computer, hardware, software, the Internet and much more. Universal Help Key Press the on your keyboard to access a program's online help system. page 25 Find the solution to common problems with our Frequently Asked Questions (FAQs). page 15 page 28 Keep your computer fit and healthy by using our Packard Bell Utilities Suite. page 48 Software documentation Most of the software supplied with your computer has online documentation that explains how to use the program. You can also check the manufacturers' websites for additional support, patches and downloads. page 17 Troubleshooting - 25 Windows Help and Support Centre This is a central library that gives you access to tutorials, troubleshooting guides and the latest fixes, drivers and downloads on the Internet. Click on Start > Help and Support. FAQ 5, page 31 www.packardbell.com Visit the Packard Bell Support website at: support.packardbell.com Our website contains up to date information, help, drivers and downloads for your Packard Bell computer. Share your experiences with other Packard Bell users and find help in the User Forum, and check My PC Support to access information specific to your computer. Step 2 - Ask yourself the following questions Has new software been installed? Possible cause Possible solutions Installing new software may cause conflict 1. Check if the software comes from a reliable source, with your existing software. check the documentation provided or the manufac- turer's website. 2. 3. Restart your computer. page 18 page 13 Uninstall the software and then re-install it. FAQ 20, page 45 Has a new hardware device been installed or connected? Possible cause Possible solutions When you install a new hardware device, 1. Check the documentation provided with your new Windows usually detects it automatically and device. copies the appropriate files (drivers) to your FAQ 20, page 45 computer to make it work. This process 2. Restart your computer. modifies the system files and can sometimes page 13 generate conflicts within Windows. 3. Uninstall your hardware device and then re-install it. FAQ 20, page 45 26 - Packard Bell User's Guide Have your computer's connections been modified? Possible cause Possible solutions If you have moved the computer or if you 1. Check all connections. have installed a new hardware device, you FAQ 1, page 29; FAQ 10, page 35; FAQ 11, page 36 may have unplugged or modified some 2. Check the power outlets (if the computer and/or moniconnections. tor fail to switch on). FAQ 1, page 29 3. Check the telephone line (if the modem does not work). FAQ 15, page 39 Has the environment around your computer changed? Possible cause Possible solutions Interference from magnetic sources (TV sets, 1. Place your computer as far as possible from electromagother monitors, mobile phones, etc.) may netic sources. cause your computer to malfunction. page 4; FAQ 13, page 37 2. Avoid placing your computer on a carpet or any other surface that can generate static electricity. page 4 3. When opening your computer, make sure that its environment is static-free. InfoCentre, page 15 Step 3 - Use the tools included on your computer Windows and Packard Bell have included powerful tools on your computer. Before you contact Packard Bell, please try the following: · Use Packard Bell Smart Restore to reinstall any of the software or drivers that are supplied with your Packard Bell computer. If you need to reinstall software or drivers for other items, please check the user manual supplied with the product, or the manufacturer's website. · · · Remove all non Packard Bell devices and programs you have added. Use Windows System Restore to restore your computer to a previous state. page 55 page 45 page 33 If you are still experiencing problems, use the Packard Bell Recovery Program to restore your computer to its original configuration. page 50 · If problems persist and you want to contact Packard Bell, please run the diagnostic tools in Packard Bell Snapsys and send the result to our Customer Contact Center. page 56 Step 4 - Contacting Packard Bell If you are not able to resolve your problem you can contact Packard Bell Customer Support. Please check the terms of your warranty, and have your computer's serial number to hand before you call us. Please write down any error message causing the problem, and the computer in front of you and switched on if possible. Warranty & Service Sheet Troubleshooting - 27 FREQUENTLY ASKED QUESTIONS (FAQ) Start-up 1. My computer does not start . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 29 2. Upon startup, my computer displays unusual commands . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 30 3. Upon startup, my computer emits a continuous beeping sound . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 30 Failure 4. My computer has stopped responding . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 30 Using Windows XP 5. Where do I find help on my operating system . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 30 Recovery and Diagnostics 6. What are the tools on my computer? . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 31 7. How to use the Device Manager. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 32 8. How to use Windows XP System Restore? . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 33 Keyboard and Mouse / Touchpad 9. My Keyboard does not work. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 34 10. My mouse or touchpad does not work . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 35 Monitor and Display 11. Nothing appears on the screen . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 36 12. My screen suddenly turns black . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 36 13. The display is not centred or gets wavy. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 37 Sound 14. My computer has no sound . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 38 Internet 15. I cannot connect to the Internet . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 16. When surfing the Internet, I get an error message . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 17. I cannot send or receive e-mails . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 18. I seem to have a virus on my computer. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 39 42 43 43 Printer 19. My printer does not work. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 44 Adding Software and Hardware 20. How to install new software and hardware . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 45 Check the Packard Bell Support website for up to date answers to more FAQs. support.packardbell.com 28 - Packard Bell User's Guide START-UP 1. MY COMPUTER DOES NOT START Possible cause You have not turned on your system correctly. Possible solutions Make sure that you have switched on both your computer and monitor. page 13 1. Check the power cord connections between your computer and the power outlets. 2. Check the power cords. 3. Check the power socket by plugging in a lamp that is known to work. No power is supplied to your computer devices. If you are using a desktop computer: Unplug the computer's power cord from the wall socket and keep the power button pressed for at least ten seconds. Then release it, connect the power cord again and press the power button to turn on your computer. Before you connect or disconnect the power cord to the back of the computer, please ensure that the power plug is disconnected from the wall outlet. You are using a battery to power your computer 1. Check that the battery is correctly inserted. (typically for notebook computers). 2. Check that the battery is sufficiently charged. 3. Connect the AC adapter and attempt to start the computer. Certain computers use Smart Batteries, these include a power gauge: Turn off your computer, remove the battery and press the contact next to the gauge. You have switched your computer on. It makes Check the colour of your monitor's power indicator light. noise but nothing appears on the screen. FAQ 11, page 36 You have made changes to your computer before Try to restart your computer using one of these restarting (e.g. you have installed a new program, options: hardware device, etc). · Last known good configuration: to restore the system settings that were in effect the last time the computer started successfully 1. Switch your computer and monitor on. 2. When the Packard Bell logo appears, press on your keyboard for a few seconds. 3. Use the arrow keys to highlight Last Known Good Configuration and press . You may lose data that you have entered after the last successful boot. For more information about this feature, please refer to the Windows Help and Support Centre. · · Safe Mode: to start using basic files and drivers (and access System Restore). Perform steps 1 and 2 above and use the arrow keys to highlight Safe Mode and press . System Restore: to restore all systems and applications that were in effect at the time when your computer was working optimally. See FAQ 8, page 33, for instructions on using System Restore. See FAQ 6, page 31, for further details on your recovery tools. Frequently Asked Questions (FAQ) - 29 2. UPON STARTUP, MY COMPUTER DISPLAYS UNUSUAL COMMANDS 1. My computer says "Non system disk" or "Invalid system disk Possible cause Possible solutions There is a diskette in the floppy disk drive. Remove the diskette from the floppy disk drive and press the key to allow Windows to start. page 9 The system files on your hard disk drive are damaged This may be caused by a virus: run a virus scan after and your computer can no longer read them to start. successful restoration of your computer. See `How to protect your computer against viruses' in InfoCentre and FAQ 18, page 43. See FAQ 7, page 32, for details on your recovery tools. 2. My computer says "Press F2 (or DEL) to enter Setup" Pressing or the key will take you into the BIOS. This controls the hardware of your computer. You should only enter the BIOS when asked to do so by a qualified technician. Ignore this message and your computer will start as normal. If your computer stops on this screen, please contact the Packard Bell Customer Contact Centre for assistance. 3. UPON STARTUP, MY COMPUTER EMITS A CONTINUOUS BEEPING SOUND Possible solutions Check your keyboard and mouse connection. FAQ 9, page 34 and FAQ 10, page 35 There is a stuck key on the keyboard or a stuck 1. Switch your computer OFF. button on the mouse or touchpad. page 13 2. Press all the keys of your keyboard to ensure that no key is stuck. 3. Tap the mouse/touchpad buttons to ensure that none of them are stuck. 4. Switch your computer ON again. The fan inside your computer may be failing. Contact the Customer Contact Centre. page 27 Possible cause There is a keyboard or mouse detection failure. FAILURE 4. MY COMPUTER HAS STOPPED RESPONDING Possible cause Possible solutions Your computer suddenly stops. The screen displays a frozen image or nothing at all and the computer ignores keyboard and mouse input. The computer is busy performing a task or a complex 1. Wait until the current task is completed. calculation. 2. If, after a while, your computer still does not respond, try to restart it using the Task Manager. page 13 30 - Packard Bell User's Guide USING WINDOWS XP 5. WHERE DO I FIND HELP ON MY OPERATING SYSTEM Windows XP contains support tools that can help you to get started using your computer or to accomplish more complex tasks if you are an expert user (some features may be optional). If available, start with Microsoft Interactive Training to learn how to perform basic tasks with your new computer and use Windows (Start > All Programs > Accessories > Microsoft Interactive training). The Help and Support Centre contains extensive help topics, tutorials, troubleshooting and other support services provided by Microsoft® and Packard Bell. To begin your search, you can either pick a task, a help topic, or enter keywords in the Search box. You can browse through topics by clicking on the many hyperlinks contained in each article. Also browse the Packard Bell Support website (support.packardbell.com) and the Tutorials in Packard Bell InfoCentre to discover tips on many of the tasks you can achieve with your computer. page 15 RECOVERY AND DIAGNOSTICS 6. WHAT ARE THE TOOLS ON MY COMPUTER? Packard Bell Utilities Packard Bell has included several powerful recovery tools especially designed for your computer. · Packard Bell MasterCD/DVD Creator To transfer your computer's recovery data to CDs or DVDs. page 48 · Packard Bell Recovery Program To restore your entire computer to its original configuration. page 50 · Packard Bell Smart Restore To reinstall software and hardware drivers provided by Packard Bell or restore your entire computer to its original configuration. page 55 · Packard Bell Snapsys To monitor device drivers changes and maintain your computer. page 56 Frequently Asked Questions (FAQ) - 31 We strongly recommend that you read all instructions before you use any of these utilities. Windows tools · Device Manager To disable a hardware device and its drivers if you suspect the computer became unstable after installing it. FAQ 7, page 32 · System Restore To restore your computer to a previous state if a problem occurs, without losing your personal data files. FAQ 8, page 33 · Last known good configuration To recover from problems that may be caused by a newly added driver or application. FAQ 1, page 29 7. HOW TO USE THE DEVICE MANAGER The Device Manager allows you to manage and control your computer's hardware: Performance and Maintenance > System > Hardware > Device Manager Double-click on the type of device you want to view Right-click and select Properties Driver Details This option tells you about the driver installed for your hardware device. Update Driver This option can install a newer version of the driver from a disk. It should be used by advanced users only. To download and install drivers in one click, please visit the Packard bell Support website. Roll Back Driver If a new version of a driver causes problems, you can use this option to return to the older version. 32 - Packard Bell User's Guide Uninstall This option will delete the driver from your computer. Do not use this option unless you are certain you will no longer need the driver. Troubleshoot (under the General tab). This option guides you through a number of tests to determine if your hardware is working normally. The Device Manager also allows you to change your hardware configuration settings, but you should not use this option unless you are an expert user. 8. HOW TO USE WINDOWS XP SYSTEM RESTORE? System Restore monitors the changes to your computer and automatically creates restore points to revert to a previous time if necessary. It can undo harmful changes to your computer and restore its settings and performance, while saving your personal documents and e-mails. When you restore your computer you will need to reinstall any programs you installed after the restore point was created. These programs will not work until you do this. System Restore does not uninstall programs. To do this, you should use Add or Remove Programs in the Control Panel (Start > Control Panel). FAQ 20, page 45 Frequently Asked Questions (FAQ) - 33 You can use System Restore to: Restore your computer to an earlier time This option will return to your computer to how it was on an earlier date. System Restore will not affect your personal documents or e-mails (it will not restore lost documents either). Create a Restore Point Windows makes regular restore points automatically. Certain programs and drivers also create restore points before they are installed. You can use this option to create your own restore points when you need to. Undo the last restoration If your computer becomes unstable after you have used a restore point you can use this option to undo the restore point. FAQ 1, page 29 KEYBOARD AND MOUSE / TOUCHPAD 9. MY KEYBOARD DOES NOT WORK Possible cause The Numeric pad is disabled. Possible solutions When the Num Lock key is active, the Numeric pad can be used to enter numbers, like the keyboard of a calculator. When the key is not activated the keypad either functions as a second set of cursor keys (on "fullsized" keyboards), or they revert to normal letter keys (on certain compact keyboards). On some computers, the Num lock icon is shown in the Notification Area. If you have an RF (cordless) keyboard, check that the receiver is connected properly. If your receiver uses a USB connector, try to connect it to another port. Also check your batteries. page 6 1. Switch your computer OFF. page 13 2. Disconnect then re-connect the keyboard properly. 3. Switch your computer ON. PS/2 keyboard or mouse Your keyboard is not properly connected. USB keyboard or mouse 34 - Packard Bell User's Guide 10. MY MOUSE OR TOUCHPAD DOES NOT WORK Possible cause Your mouse is not properly connected. The mouse needs to be cleaned Possible solutions Follow the same procedure as for checking keyboard connection. FAQ 9, page 34 1. Switch your computer OFF. 2. Turn the mouse upside down. 3. Open the underside of the mouse. 4. Extract the track ball from the mouse belly and clean it 5. Gently clean the bearings in the track ball housing with a moist soft cloth. If it needs further cleaning, carefully remove any dirt that has accumulated on the bearings with a solid, blunt object. Optical mice do not have a track ball and do not get as dirty as regular mice since they do not pick up as much dust. The controller properties are not properly set If the pointer moves with difficulty, too quickly or too up. slowly, or if double clicking does not work all the time, try to adjust the properties of your controller. Click on the different tabs to access the properties and modify how your mouse or touchpad acts. and other Hardware > Mouse Printer Click on Apply to confirm your settings then on OK to close the Mouse Properties window. Frequently Asked Questions (FAQ) - 35 MONITOR AND DISPLAY 11. NOTHING APPEARS ON THE SCREEN Possible cause Possible solutions You are using a battery to power your computer 1. Check that the battery is correctly inserted. (notebook computers): 2. Check that the battery is sufficiently charged. 3. Connect the AC adapter and attempt to start the computer. If your computer is ON, look at the colour of your monitor's power indicator light: If the LED is not lit, you may not have turned your Make sure that you have switched both your computer and your monitor on. computer on correctly. page 13 If the indicator light does not light up, check the power connections. FAQ 1, page 29 Check your monitor's connections: 1. Switch your system off. 2. Check that your monitor is properly connected to your computer. 3. Switch your system on. Certain computers are equipped with two video ports, one on the motherboard ('integrated video') and another on a high-performance graphics card using an expansion slot. Always connect your monitor to the graphics card, if present. If one video port does not work, then please try the other. The light is amber: Move the mouse or press a key on the keyboard to "wake up" the computer. The light should turn green. 1. Your computer is in power saving mode. 2. Your computer is in suspend mode (or has Press the power button to "wake up" the computer. After a short pause the light should light up and you been turned off). will be able to use your computer. If the light stays amber, then your monitor may not be properly connected to your computer. FAQ 1, page 29 The light is green: Your monitor's settings may be Adjust your monitor's brightness and contrast controls. set too low.