User manual PACKARD BELL EASYNOTE MV35-V-007 - QUICK START & TROUBLESHOOTING GUIDE

TABLE OF CONTENTS Important Information Computer Basics 4 5 Safety and Comfort............................................................................................. 5 Safety Precautions......................................................................................... 5 Computer Environment ....................................................................... 5 Cables ............................................................................................. 5 Cleaning your Computer .................................................................... 5 Health Precautions........................................................................................ 5 Getting to Know your Computer......................................................................... 6 The Keyboard and Mouse ............................................................................. 6 Cordless Devices ............................................................................... Mouse or Touchpad ........................................................................... Keyboard ......................................................................................... Multimedia Keys (on selected keyboards) ............................................. Your Computer's Drives................................................................................ 9 Memory Card Reader ........................................................................ 9 Optical Drives ................................................................................. 10 Battery Life ...................................................................................... 11 Replacing Batteries .......................................................................... 11 Battery Disposal .............................................................................. 11 USB (Universal Serial Bus) ................................................................ IEEE 1394 ..................................................................................... PC Cards (PCMCIA) ........................................................................ Legacy Ports ................................................................................... Sound connectors ............................................................................ TV-Out ........................................................................................... Communication Ports ....................................................................... Turning your Computer ON .............................................................. Turning your Computer OFF .............................................................. Forced Shutdown ............................................................................ Power Options ................................................................................ 11 11 12 12 12 13 13 13 13 14 14 15 15 15 15 15 Batteries (Notebooks).................................................................................. 10 Turning your Computer ON/OFF ............................................................... 13 Upgrading your Computer........................................................................... 14 Memory ......................................................................................... Storage .......................................................................................... Convergence .................................................................................. Warranty ....................................................................................... Recycling ........................................................................................ First steps on the Net........................................................................................ 16 Get Connected! .......................................................................................... 16 www.packardbell.com Ports and Connectors.................................................................................. 11 Quick Start & Troubleshooting Guide 6 7 7 8 Internet Service Provider ................................................................... 16 Connection Types ............................................................................ 16 Surf the Net!............................................................................................... 18 Internet Explorer Features ................................................................. 18 Outlook Express Features ................................................................. 18 Packard Bell Website ....................................................................... 20 Using Windows and Software ........................................................................... 21 Setup my PC............................................................................................... 21 Your Computer's Documentation ................................................................ 21 Your Software Library ................................................................................. 23 Packard Bell InfoCentre .................................................................... 21 Software Documentation .................................................................. 23 Where is my Software? .................................................................... 23 Playing Multimedia Files ............................................................................ 24 Volume Controls......................................................................................... 24 Adjusting the Volume ....................................................................... 25 Helpdesk 26 Safe Computing ................................................................................................ 26 Maintenance............................................................................................... 26 Packard Bell Master CD/DVD Creator ............................................... 26 Run Windows System Tools .............................................................. 27 Manage your HDD .......................................................................... 30 Protect your Computer against Viruses ............................................... Secure your Internet Connection ........................................................ Prevent Spyware Infections ............................................................... Use Windows Security Center ........................................................... How Do I Know when my Computer Is at Risk? ................................... 30 32 33 33 34 Security ...................................................................................................... 30 Updates ...................................................................................................... 34 Diagnose & Repair............................................................................................. 36 Top 5 Troubleshooting Cases ...................................................................... 36 Nothing Displays on the Screen ........................................................ The Screen Freezes when the Packard Bell Logo Displays ..................... The Screen Freezes when the Windows Logo Displays ......................... The Windows Desktop Displays, but the Operating System is not stable . The Screen Displays Applications, but They Crash or Run Erratically ...... Keyboard & Mouse / Touchpad ........................................................ Display .......................................................................................... Sound ............................................................................................ Internet ........................................................................................... Printer ............................................................................................ Adding Software and Hardware ....................................................... 37 39 40 42 43 44 45 46 47 50 51 Miscellaneous Troubleshooting ................................................................... 44 Packard Bell Snapsys ................................................................................... 52 Tracking Changes .......................................................................... 52 Hardware Diagnostic Tools ............................................................... 53 System Tools ................................................................................... 53 Options .......................................................................................... 54 Packard Bell Smart Restore.......................................................................... 54 Uninstalling and Reinstalling Software ................................................ 54 Resetting your Hardware Configuration .............................................. 55 Recovery .......................................................................................................... 55 Packard Bell Recovery Program ................................................................... 56 Starting the Recovery Program .......................................................... 56 Using the Recovery Program with Master DVD/CDs ............................. 59 Packard Bell Limited Warranty Regulatory Information Software License Index 61 66 69 70 IMPORTANT INFORMATION Thank you for purchasing a Packard Bell computer! This guide has been designed to introduce you to the features of your computer and assist in your computing experience. It will also help you maintain your computer and troubleshoot in case you encounter a problem. Packard Bell Master CD/DVD Creator Use Master CD/DVD Creator to copy/transfer your computer's recovery data to CDs or DVDs. No separate copies of the Windows discs and Microsoft utilities are provided. All the programs are included in your recovery data in a specific partition of your hard disk drive (see page 26 for details). Set up my PC To make it easy, Packard Bell has gathered all important setup steps in one application! Make sure you run Setup my PC to configure your Internet access, antivirus program, Identity card, etc. (see page 21 for details). Packard Bell InfoCentre To discover more about your computer, please make sure you check Packard Bell InfoCentre, the electronic user`s guide installed on your computer (see page 21 for details). Packard Bell Website Remember to visit www.packardbell.com often! Check out the Support section: it contains up-to-date information, help, drivers and downloads. Packard Bell Support Make sure you write down your computer serial number, date and place of purchase and model name on the cover of this guide. Also, save your proof of purchase and Warranty & Service Sheet. If you call us, please write down any error message causing the problem, and have the computer in front of you and switched on if possible. Having these items to hand when contacting us will ensure better and quicker service. Copyright Notice Packard Bell Quick Start & Troubleshooting Guide. Copyright © 2006 Packard Bell B.V. All Rights Reserved. No part of this manual may be reproduced or transmitted, in any form or by any means, whether electronic, chemical, manual or otherwise, including but not limited to photocopying, recording, or information storage and retrieval systems, for any purpose without prior written permission of Packard Bell B.V. Packard Bell B.V. specifically disclaims all warranties, either express or implied, including, but not limited to, implied warranties of merchantability and fitness for a particular purpose with respect to this product and documentation. Updates to software and hardware components are made regularly. Therefore some of the instructions, specifications and pictures in this documentation may differ slightly from your particular situation. All items described in this guide are for illustration purposes only and may not apply to your particular situation. No legal rights or entitlements may be obtained from descriptions made in this manual. Packard Bell B.V. reserves the right to revise or make changes or improvements to this product or documentation at any time without obligation to notify any person of such revisions or improvements. In no event shall Packard Bell B.V. be liable for any consequential or incidental damages, including but not limited to loss of business profits or any other commercial damages, arising out of the use of this product. Disclaimer Trademark Microsoft, Outlook and Windows XP are registered trademarks of Microsoft Corporation. FireWire is a trademark of Apple Computer, Inc. PS/2 is a trademark of International Business Machines Corporation. Packard Bell is a registered trademark of Packard Bell B.V. All other company or product names are trademarks, registered trademarks or service marks of their respective owners. 4 - Packard Bell Quick Start & Troubleshooting Guide COMPUTER BASICS SAFETY AND COMFORT Safety Precautions Please follow the guidelines below to use your computer comfortably and to avoid health problems. Computer Environment Make sure that the computer: is away from direct sunlight and sources of heat; is away from magnetic fields or any device generating static electricity; is kept at least 30 centimetres away from a mobile phone; is not in a dusty or damp environment; is not placed on a carpet or any other surface that may have an electrical charge. Cables Make sure that: cables are not strained and that there is no risk of people walking or tripping over them; other devices do not crush the cables; power cords are connected to a grounded electrical outlet; the power outlet is easily accessible and as close to the computer as possible (do not overload it with too many adapters). Cleaning your Computer Always unplug your computer from the power outlet before cleaning it (and remove the battery if you are using a notebook); do not use liquid or aerosol cleaners, use a damp cloth instead; never spray cleaning product directly on the screen; if dust has accumulated inside your computer, do not use a vacuum cleaner to remove it; if you spill liquid on your computer or any device attached to it, switch it off immediately, unplug the power cord (and remove the battery if you are using a notebook) and make sure it is completely dry before switching it on again. Wait overnight if necessary. Health Precautions If you work or play for hours at a time, then make sure you take regular breaks. Look away from the computer's screen once in a while. Do not use your computer if you are tired. Sit up straight with your back relaxed Adjustable chair Feet flat on floor or on footrest Desk height 60-70 cm from the floor Free space around the computer and devices to allow proper ventilation Top of monitor at eye level Eye distance 45-70 cm from screen Easy access to drives and controls To use your computer comfortably, remember the following: Computer Basics - 5 If the "warmth" symbol is present on the underside of the computer, this indicates that the underside surface can become hot. Avoid continuous body contact and do not place the computer on your lap while it is operating. Some disorders of the hands, wrists, arms, neck, shoulders, legs and back may be associated with, or aggravated by certain repetitive actions. To reduce your risk of developing these disorders, type with your wrists straight and your hands and wrists floating above the keyboard. If you experience periods of pain, tingling, numbness or other discomfort, please contact your doctor. We advise that parents monitor the use of games by their children. If you or your child experience any of the following symptoms: dizziness, blurred vision, eye or muscle twitches, loss of consciousness, disorientation, any involuntary movement or convulsion, IMMEDIATELY discontinue use and consult your doctor. This may happen even if the person has no medical history of epilepsy. GETTING TO KNOW YOUR COMPUTER The Keyboard and Mouse Cordless Devices The cordless mouse and keyboard normally connect automatically as soon as you turn your computer on. However, if the cordless mouse and keyboard do not work after installation, you should try to manually establish communication with the receiver. 1. First check that the batteries for the keyboard and mouse are inserted correctly. 2. Then identify the mouse: - Press the connect button on the receiver. - Turn the mouse over. - Use a thin object (such as a pen tip) to press the connect button on the mouse. 3. - - - Identify the keyboard: Press the connect button on the receiver. Turn the keyboard over. Use a thin object (such as a pen tip) to press the connect button on the keyboard. 6 - Packard Bell Quick Start & Troubleshooting Guide Mouse or Touchpad The mouse or the touchpad (for portable computers) controls the arrow on the screen. This arrow is called the pointer or the cursor. When you move the mouse over a hard and flat surface, or when you drag your finger across the touch-sensitive pad, the pointer will follow this movement. Click one of the buttons on the top of your mouse, or one of the buttons of the touchpad, to select or activate the command the cursor is pointing at. Improve the motion and visibility of your pointer! Click on Start > Control Panel > Printers and other Hardware > Mouse > Pointer Options. Use the scroll wheel or button to move through compatible applications Right-click to bring up a pop-up menu Two quick taps on the surface of a touchpad will perform the same action as a double-click Left-click to select the item that the pointer is pointing at Double-click to start the program the cursor is pointing at, or select an entire paragraph when typing text Left-click Right-click Keyboard The keyboard is used to enter data or commands. The functions of the keys depend on the program you are using. The keyboard displayed in this guide is just an example. The layout of your keyboard may vary slightly. For a full description of your keyboard, please refer to InfoCentre. Computer Basics - 7 1. Numbers: Used to enter numbers and special characters. Press [Shift] simultaneously for characters on the top and press [Ctrl] + [Alt] for characters on the right. 2. Backspace: Used to go back one space and delete the last key pressed. 3. Del: Deletes characters to the right of the cursor or any highlighted item. 4. Numeric keypad: Functions as a second set of cursor keys. Press the [Numlock] key to enter numbers. 5. Arrow keys: Move the cursor up, down, left and right. 6. Enter: Press to enter a command, insert a paragraph break in a text or accept a chosen option. 7. Space: used to enter an empty space in your text. 8. Shift: Use simultaneously with a letter key to enter capital letters. 9. Esc: Cancels most current tasks. Multimedia Keys (on selected keyboards) Activate Standby (sleep) mode Display your Favorites Launch Outlook Express / Internet Explorer Volume controls: Volume-/+, mute Go to Packard Bell online services: Shopping, Support, Homepage Multimedia controls: play/pause, stop 8 - Packard Bell Quick Start & Troubleshooting Guide To optimise space and weight, notebook computers use compact keyboards. These include keys that activate special features, such as the embedded numeric keypad. Numlock: Press the [Numlock] key to activate or deactivate the Numeric Keypad Fn: Use simultaneously with the [F1] to [F12] keys to activate special functions Your Computer's Drives The drives described below are commonly used on Packard Bell computers. However, this does not mean that they are present on the computer you have purchased, nor that it is limited to these drives. To view documentation specific to the model you have purchased, please check InfoCentre. Memory Card Reader Memory cards are used in a wide selection of digital cameras, PDAs, MP3 players and mobile phones. Selected computers include an "all-in-one" memory card reader that allows you read and write the most common types, such as MMC (Multi Media CardTM), CF (Compact Flash®), IBM MicrodriveTM, SM (Smart MediaTM), SD (Secure Digital)TM, or MS (Memory Stick®). Before using a card for the first time, it should be formatted. 1. Insert your card in the corresponding slot and click on Start > My Computer. 2. Right-click on the card icon and select Format. 3. Click on Start in the format window and then click on OK. Formatting a Card Removing a card from an External Card Reader 1. Click on the Safely Remove Hardware icon in the Notification Area (next to the clock). 2. Click on Safely remove USB Mass Storage Device. 3. Wait until a Safe to Remove Hardware message is displayed. 4. Remove the card. Computer Basics - 9 Optical Drives Most computers are equipped with a DVD drive. A DVD drive can read audio CDs, CDs containing data (files and programs), Video CDs and recordable CDs, plus DVDs, DVD movies and most recordable DVDs. CD and DVD Types If your computer is equipped with a CD or a CD-writer drive, then you will only be able to play CD-type discs. If your computer is equipped with a CD or DVD-writer, you can use this device to duplicate your CDs, create your own music compilations, digital photo albums or keep a safe copy of your valuable data. Before copying a CD, make sure that its content is not protected by Trademarks and Copyrights, and that you are authorised to replicate it. In most countries you are allowed to make an archival backup of software or copy music for your own personal use. CD and DVD-writers support two main types of writable discs: "R": You can only write the disc once. When you have saved your files you will not be able to delete them or use the disc again. "RW": You can re-write the disc to save or delete your files. It is ideal for backing up your important data. Precautions Insert the disc into the drive before you start a program. Do not eject the disc without first closing the program that is using the disc. This could potentially cause your computer to stop responding. Should this happen, restart your computer by using the Windows Task Manager (see page 43). If the tray does not eject, you may try to open it manually: 1. Switch your computer off. 2. Carefully insert a straightened paper clip into the emergency eject port (if available). Do not use a pencil as the lead may break inside the eject port and damage the drive. Keep the disc tray closed whenever you are not using the drive. Batteries (Notebooks) While you are away from an AC power supply, your computer uses a rechargeable battery. This battery can be removed, which allows you to carry multiple batteries for long journeys, or to replace an aged battery that has lost performance. Although the battery is fully charged at the factory, transit and shelf time may reduce the initial battery charge. The first time you use your computer, connect the AC power adapter and charge the battery completely Check InfoCentre to learn more about your notebook 10 - Packard Bell Quick Start & Troubleshooting Guide Battery Life Battery life depends on how the computer is used, the battery's capacity and the computer's design. Batteries will start to perform less (50% of maximum time reached in a laboratory environment) with age. Every couple of months you should do a complete discharge of the (NiMH) battery, followed by an uninterrupted full battery recharge to ensure reliable battery operation. Replacing Batteries A lithium battery in some computers maintains system configuration information. In the event that the battery fails to maintain system configuration information, we recommend that you replace the battery. Battery Disposal Batteries contain a mix of chemicals that should be treated with care. Ultimate disposal of the batteries should be handled according to all national laws and regulations. Do not place used batteries in your regular waste. Ports and Connectors The ports and connector types described below are commonly used on Packard Bell computers. However, this does not mean that they are present on the computer you have purchased, nor that it is limited to these ports. To view documentation specific to the model you have purchased, please check InfoCentre. Precautions Before you attach any device, check the installation instructions that were supplied with it. Do not remove a device if the computer is using it. Most devices are "hot-pluggable". This means they can be added or removed while the computer is on. They will be detected and installed automatically. However, they must be deactivated before they can be removed from the computer (see "Removing a card" on page 9). USB (Universal Serial Bus) USB ports provide an easy-to-use "hot-pluggable" connection. USB 2.0 connectors can provide greater speeds to USB 2.0 certified Hi-speed devices. Fullspeed or low-speed devices will function at the same speed as on earlier versions of USB. Devices can be distinguished by the logos below: IEEE 1394 An IEEE 1394 port (aka FireWireTM or i.LINK) allows you to connect high-speed digital devices to your computer, such as digital video cameras, external hard disk drives, or scanners. Computer Basics - 11 PC Cards (PCMCIA) PC Cards (aka PCMCIA) are small credit card sized devices that allow you to easily expand your computer. These are typically found on notebooks. Each PC Card slot that your computer is equipped with can accept a PC Card device, though the type of card each slot accepts may be different. Legacy Ports Legacy ports are provided on most computers to ensure that older devices can still be used. Unlike "hotpluggable" devices, you need to turn off your computer before adding or removing a legacy-type device. Parallel (- printer or LPT port): to connect printers, scanners or external disk drives. Serial (- communication or COM port): to connect an external modem, a mouse or a digital camera. PS/2: to connect a mouse or keyboard. Sound connectors Line-Out: to connect speakers to your computer. Fibre-optic Line-Out: to enjoy S/PDIF quality sound. If you own a 5.1 speaker set connected to an amplifier with fibre-optic entry, you can enjoy Dolby Digital sound when playing DVDs on your computer. Line-In: to connect a sound source to your computer. Microphone: to connect a mono microphone with a 3.5 mm plug. 12 - Packard Bell Quick Start & Troubleshooting Guide TV-Out A TV-Out port allows you to use a television (with appropriate Video-In connector) as an external display device. To transmit sound, you will also need to connect the LineOut port of your computer to your television. Communication Ports Modem: to connect a dial-up modem and connect to the Internet via a phone line. Network (LAN or Ethernet port): to share a common communications line and resources with other computers. Other types of modem, such as DSL, cable or Wi-Fi devices, can be connected to your computer using the USB ports or PC Card slots. The network port looks very similar to the modem port; they are often situated near each other and can easily be mistaken. The network port is slightly larger than the modem port. In thunderstorm conditions, make sure that you disconnect all your connection cables; unplug the modem from the telephone line, the TV port from the aerial socket and any network cable. A lightning strike to nearby telephone lines or an aerial could damage your modem, network or TV card or even your whole computer. Please note that the product warranty does not apply if damage to your computer is the result of a lightning strike. Turning your Computer ON/OFF Turning your Computer ON 1. First, switch ON any devices connected to your computer (including a monitor) by pressing the main ON/OFF switches on these devices. 2. Then switch ON your computer by pressing the main ON/OFF switch. To share the family computer and have your own system settings every time you turn on the computer, you can set up accounts for each user. You can access and modify your accounts at any time by clicking on Start > Control Panel > User Accounts. Turning your Computer OFF Make sure all applications are closed before you turn off your computer. Computer Basics - 13 Once the computer has shut down, switch OFF any external devices, such as the monitor, if they have a power button. You may also turn off your computer without going to the Windows Start menu. Simply close all your applications and press the power button. Forced Shutdown If you are having problems turning off your computer, then try using the Task Manager. This utility provides information about your system's performance and displays details about programs and processes running on your computer. Press the [Ctrl]+[Alt]+[Del] keys simultaneously or right-click on an empty space on the taskbar and select Task Manager in the pop up menu. If your computer still does not respond, press the computer power button to turn your computer off. Keep this button pressed until all of the LEDs turn off and wait for roughly 30 seconds before turning the computer on again. Power Options The power options of Windows can control your computer's power state and allow you to save energy. Depending on your needs, you can define the power scheme that suits you best. Three power saving modes are provided: Turn off device, Standby and Hibernate. To learn more about personalising your computer, click on Start > Help and Support. Upgrading your Computer Packard Bell strives to make your computing experience as easy and pleasant as possible. Because your computing needs may evolve, Packard Bell is here to help you choose the right accessories and make the most of your computer. 14 - Packard Bell Quick Start & Troubleshooting Guide Memory Memory (RAM) is a key component of your computer. If you run memory-intensive applications such as image or digital-video editing or 3D games, adding some memory will increase the computer performance and help your computer run faster. To help you find out the memory module that is best suited to your Packard Bell computer, you can use our online configurator on www.packardbell.com! The step-by-step configurator is your best pick to find the right module quickly and easily with no risk of error, at a competitive price. Storage Whether you need additional storage space, need to create backups or need removable storage to carry your data, an external hard disk drive will be a convenient solution to expand your computer. Simply plug it into a FireWire or USB port and "drag and drop" to transfer your valuable data in a few seconds. To make temporary backups, this is a lot quicker than burning a CD or DVD! High capacity drives are also ideal for storing your favourite music, photos and videos and take them with you everywhere you go! Visit www.packardbell.com to discover our accessories and buy online or locate a store near you! Convergence Packard Bell aims at making the most of today's increasingly digital world with products that are ideally suited to popular and emerging digital activities. Our products integrate the best technologies and allow you to benefit from the latest advances, such as broadband Internet, Wi-Fi networking and digital media. Our home entertainment range includes LCD TVs, digital TV and media receivers, DVD recorders, as well as a collection of MP3 players to bring technology and entertainment with you wherever you go! Visit www.packardbell.com today and enter the Lounge, where technology is always stress-free and personally enriching! Warranty Packard Bell computers come with a high quality and comprehensive warranty packages. For further peace of mind, optional PB Care packs let you extend the standard warranty up to three years and upgrade to onsite service for desktops. For information, please visit www.packardbell.com. If your warranty has expired, or if PB Care packs are not available in your area, don't panic, Packard Bell has the answer. Packard Bell has appointed Authorized Service Centers to provide you with high quality service! You will benefit from the service of experienced technicians, trained on your Packard Bell product. Recycling You just bought a new computer or a new monitor and wonder what you can do with your old equipment? Don't just toss it! Packard Bell encourages you to recycle! Most computer equipment contains hazardous materials, which are best kept out of landfills. Through recycling, many materials used in computers can be recovered and used again. Many charitable organizations collect computer equipment, other companies can repair and sell used computers. Computer Basics - 15 FIRST STEPS ON THE NET Get Connected! Using the Internet has become natural part of daily computing. To make it easier, Packard Bell has included all the tools you need to get started! Internet Service Provider To get connected, you need to register with an Internet Service Provider (ISP), which supplies the physical connection between your computer and the Internet. Certain computers come with a selection of ISPs already preinstalled. If you wish to use an ISP of your own, please refer to the instructions supplied with the installation pack. Avoid using several ISPs. Connection Types Depending on your computer model, your location and your communication needs, you have several ways to connect to the Internet. Dial-Up Most computers include a standard dial-up connector. This allows you to connect to the Internet using the telephone line. With a dial-up connection, you cannot use the modem and the telephone simultaneously on a single phone line. This type of connection is recommended only if you have limited use of the Internet as the connection speed is low and connection time is typically charged per hour. DSL DSL (Digital Subscriber Line) is an "always-on" connection that runs over the phone line. As DSL and phone do not use the same frequencies, you can use your telephone at the same time you are connected to the Internet . To be eligible for DSL, you must be located near a phone company's central office (service is sometimes unavailable in rural areas). Connection speeds vary depending on your location, but DSL generally provides very fast and reliable Internet connection (download speeds are significantly higher than upload speeds). As the connection is always-on, it is generally charged at fixed monthly rates. 16 - Packard Bell Quick Start & Troubleshooting Guide Cable A cable connection provides fast and "always-on" Internet service via a cable television line. This service is generally available in large cities. You can use your telephone and watch cable TV at the same time you are connected to the Internet. As it is a shared connection, the connection speed can slow down when lots of people in the same neighbourhood are online. A LAN (Local Area Network) is a group of computers (for example, within an office building or home) that share a common communications line and resources. When you set up a network, you can share files, peripheral devices (such as a printer) and an Internet connection. You can set up a LAN using wired technologies (such as Ethernet) or wireless technologies (such as Wi-Fi or Bluetooth). LAN Wi-Fi Wi-Fi (short for "wireless fidelity") is an increasingly popular type of wireless local area network (WLAN) that uses the 802.11 standard. Setting up a Wi-Fi network is easy and allows you to share files, peripheral devices and an Internet connection. If you have a notebook computer, you can even surf the Internet from anywhere in your home or even in your backyard! To set up your network or access Wi-Fi in a public place, you need one of the following hardware devices (some of these may already be supplied with your computer): · Memory card (Compact Flash, SD card, etc.): insert it into a memory card reader. · PCMCIA card: insert it into a PC Card slot (typically on notebooks). · USB adapter: plug it into a USB port. · PCI Network Card: insert it into a PCI slot on your computer's motherboard. · Router ("network access point"): plug it to a USB, or Ethernet port, or to your modem. Many businesses, schools, airports, hotels, and fastfood facilities offer public access to Wi-Fi networks. If you have a Wi-Fi notebook, you can connect to the Internet in these "hot spots". Many charge a daily or hourly rate for access, but some are free. PLC PLC (Power Line Communication) allows you to create a high performance network with your power line plugs. PC activities such as data exchange, accessing a network printer or Internet access is all done over the existing electrical wiring in the house. To set up a PLC network, all you need to do is plug adapters on your power plugs and quickly configure your computer. Adapters, such as the Packard Bell net2plug solution, enable you to set up or expand a home network easily and economically. To discover more on net2plug, visit www.packardbell.com! Computer Basics - 17 Surf the Net! To surf the Internet, you need a program called an Internet browser. The browser included on your computer is Microsoft Internet Explorer. To open your browser, press the Internet button on your keyboard (where available), or click on Start > Internet. Internet Explorer Features 1. Click on Help or press [F1] on your keyboard. 2. Reduce, maximize or close the window 3. If the page is not completely visible on your screen, use the up and down arrows in the scroll bar. Alternatively, use the arrow keys on your keyboard, or the scroll button of your mouse or touchpad. 4. Hyperlink: click to jump to another topic or page. 5. Left-click and hold to resize the window 6. Toolbar 7. Address Bar: Type in a web address and click on the Go button. 8. Status Bar Outlook Express Features Your computer includes Microsoft Outlook Express, which allows you to send and receive e-mail. Your messages can include files, photos, sounds and videos and will be delivered in just a few seconds anywhere in the world! To open the program, click on Start > E-mail. 18 - Packard Bell Quick Start & Troubleshooting Guide When you subscribe to an Internet provider, you usually get one or more e-mail addresses (for you and your family members). Example: Granny@packardbell.com Username "at" Domain "dot" Extension Display the content of the selected folder Folders to store your messages You can write your messages off-line and connect to the Internet only when sending or receiving. To know when you are online, look for two small computers in the Notification Area, next to the clock. If your computer is equipped with a network port, you may see a similar icon marked with a red cross over it when inactive. Computer Basics - 19 If you cannot see this icon: 1. Click on Start > Control Panel > Network and Internet Connections > Network Connections. 2. Right-click on the connection icon and select Properties. 3. Select Show icon in Notification Area when connected. Packard Bell Website To get you started why not visit our website, www.packardbell.com! Packard Bell is dedicated to provide you with on-going personalised support. Check out our Support section to get help tailored to your needs: My PC Support can recognize your computer serial number and instantly give you all information spe The Troubleshooter can help you find solutions in case you have a problem with your computer (may Enter keywords in the Search box and find all the support articles related to your search! Enter the Downloads area to search for and download driver updates for your computer, as well as Share your experiences with other Packard Bell users and find help in the User Forum. You can also search for product information by range or category, read about your warranty and find contact information. To learn more about the latest technologies offered by Packard Bell, check out our Product Showroom. With the Shopping section, you can also locate a store near you, or get the latest Packard Bell products in a few clicks! www.packardbell.com is your gateway to a world of online activities and services: visit us regularly for the latest information and downloads! patches and upgrades for programs and firmware. not be available in all countries). cific to your computer! 20 - Packard Bell Quick Start & Troubleshooting Guide USING WINDOWS AND SOFTWARE Setup my PC To make it easy, Packard Bell has gathered all important setup steps into one application! To launch Setup my PC, simply click on the icon on your desktop. If you skip some steps, you can return to the application at any time by clicking on this icon, or from the Start menu and Control Panel. A wizard will guide you through the steps to install your Internet access, antivirus software, telephone and gaming programs, run InfoCentre and Master CD/DVD Creator, and print your PC Identity Card. Simply select the items you wish to setup and follow the prompts! The number of options may differ according to your computer model and region. Your Computer's Documentation Packard Bell InfoCentre This guide is not the only reference for information about your computer! InfoCentre, your electronic user's guide contains comprehensive documentation on your computer, giving you the help you need directly on your screen. To open InfoCentre, double-click on the User's Guide (Packard Bell InfoCentre) icon on your desktop or click on Start > All Programs > Packard Bell Support > User's Guide (Packard Bell InfoCentre). My Computer: Contains all the technical information about your computer's components and useful tips on how to upgrade your computer. Accessories: Discover a collection of accessories specially designed for your Packard Bell computer. Internet: Describes the Internet tools that are installed on your computer and useful tips about the Internet. Tutorials: Contains a series of helpful articles on performing day-to-day tasks for beginners or advanced computer users. Links: Display an electronic version of the Quick Start & Troubleshooting Guide or visit the Packard Bell Website. Computer Basics - 21 Select a category The number of categories and titles available may differ according to the computer you purchased. Remember to visit www.packardbell.com often! Check out the Support section: it contains up-to-date information, help, drivers and downloads. 22 - Packard Bell Quick Start & Troubleshooting Guide Software Documentation Most of the applications preinstalled on your computer by Packard Bell feature an online documentation file. If you need help while using a program, press [F1] on your keyboard, or click on Help or the Help icon (typically a ? sign). Your Software Library Where is my Software? Packard Bell computers include a wide range of software applications. The types of programs and categories available on your computer depend on the model you purchased. Your software can be found: Preinstalled: your software is ready to use or to set up. However, some titles require a CD or DVD to run (typically, games or encyclopædia). You will find these discs in your computer's packaging. On a CD or DVD: the software first needs to be installed. To do so, click on Start > All Programs > Packard Bell Software Library. An installation wizard will start automatically and all you have to do is follow the instructions on the screen. Computer Basics - 23 Playing Multimedia Files You can use Windows Media Player, or other audio software to play your audio CDs. Certain computers also include all-in-one programs such as PowerCinema or Windows Media Center. These programs bring together all your entertainment applications and allow you to play movies, video, photos, music and more! The Windows Autoplay function allows you to choose the way Windows handles media files on devices with removable storage (digital camera, CD, DVD, etc). If you have inserted an audio CD or a DVD movie, Windows will automatically display a dialogue box and ask you to choose how you want to play it. If Windows asks you to select a DVD player, we recommend that you always choose the DVD player included with your software collection. Volume Controls Apart from the volume control on your computer, keyboard, monitor or speakers (depending on your equipment), you can also adjust the volume and balance of your speakers from Windows. 24 - Packard Bell Quick Start & Troubleshooting Guide Adjusting the Volume To adjust the volume, simply click on the Speaker icon located in the Notification Area, next to the clock. If you cannot see the speaker icon: 1. Click on Start > Control Panel > Sounds, Speech, and Audio Devices. 2. Select Sounds and Audio Devices. 3. Select Place volume icon in the taskbar. Drag the slider up or down to adjust the volume. Click in the Mute box to mute the volume. Click again to resume playback. To access advanced volume control settings, double-click on the Speaker icon located in the Notification Area to open the Volume Control window. Computer Basics - 25 HE L P D E S K SAFE COMPUTING Maintenance Packard Bell Master CD/DVD Creator Master CD/DVD Creator allows you to make a safe copy of the recovery data stored on your hard disk drive to a "Master DVD" or a set of "Master CDs". When you create this copy, you have the option to either retain the recovery data on your computer (strongly recommended) or to permanently delete it and only save a copy on Master DVD/CDs. To make the most of your new computer and ensure it runs smoothly for a long time, you should use the programs below and regularly perform the actions described in this guide. Certain computers are provided with Master DVD/CDs instead of the recovery data on the computer's hard disk drive. In this case, the Master CD/DVD Creator program is not required. If your computer was not originally equipped with a CD or a DVD writer and you add one later, you can install Master CD/DVD Creator. To do so, use Smart Restore to install both Master CD/ DVD Creator and the burning software provided by Packard Bell. Please read carefully before using Master CD/DVD Creator: The recovery data contains all the programs that were originally supplied with your computer, includ- ing your operating system. No separate copies of the Windows discs and Microsoft utilities are provided. If you delete the recovery data from your computer, you will no longer be able to use all the options of the Packard Bell Recovery Program (including restoring your personal data and settings) and the recovery process will take up to 1 hour. The Master DVD/CDs that you create will only contain the software that was originally on the hard disk of your computer when it left the factory. Your personal files and other software that you have installed will not be copied. You can create only one set of Master DVD/CDs for your computer. Master CD/DVD Creator Checklist A blank recordable DVD or several CD-Rs; Do not use rewritable CDs or DVDs. The burning software that was pre-installed on your computer by Packard Bell. A CD marker pen to label your discs. Do not use stickers on the disc faces. This operation takes time. During the whole process, do not shut down the computer or run any other programs. Make sure that your screen saver, power saving mode and antivirus program are deactivated (do not forget to re-activate your antivirus after the procedure). Should a power failure occur while you are creating your Master DVD/CDs, please restart Master CD/DVD Creator at the earliest opportunity. The program will automatically verify that your restoration files function correctly. 26 - Packard Bell Quick Start & Troubleshooting Guide Creating your Master DVD/CDs 1. You can launch Master CD/DVD Creator from Smart Restore (Start > All Programs > Packard Bell Support > Smart Restore). Throughout the process, you will be guided by on-screen instructions. Please read them carefully! Click on this icon to start Master CD/DVD Creator 2. The program will create one disc at a time. A counter in the lower left part of the windows indicates the number of discs to create as well as the number of discs created so far. When it is finished, the program will check each disc for errors. 3. After creating your discs, you will have the option to either retain the recovery data on your computer or to permanently delete it and only save a copy on Master DVD/CDs. We strongly recommend that you keep the recovery data, as this will allow you to perform a partial recovery (to restore your operating system and your personal data) and to use Smart Restore quickly and easily. 4. Label your Master DVD/CDs (Master CD 1, 2, etc.). Use a CD marker pen to write on the disc's label side. Do not use stickers on the disc faces. 5. Store your Master DVD/CDs in a safe place. They contain the recovery data of your computer and can be used with Packard Bell utilities such as Smart Restore, Snapsys, and the Recovery Program. Accessing the Extra Free Space For convenience, your hard disk may have been partitioned into two virtual drives. If so, you can store all your personal data ("Documents and Settings", such as photo, video, music files, etc.) on one drive and use the other for program files. Likewise, if your computer includes two physical hard disks, then your personal data will be included on one drive, and your system files on the other. If you have deleted the recovery data from your computer (not recommended), the extra free space will appear as a new virtual hard disk drive. Your hard disk will then be partitioned into 3 drives (if you have 2 hard disks, the system files drive will be partitioned into 2). The computer usually names this new drive "LOCAL DISK". To access it, click on Start > My computer and select LOCAL DISK. HDD (C:) stores system files DATA (D:) stores data LOCAL DISK appears if you removed the recovery data from your computer Run Windows System Tools Windows XP includes some convenient tools to keep your computer in good shape. Use these tools on a regular basis to maintain your reliable and speedy system! To make it easier, System Tools includes a Scheduled Tasks utility, which you can customize to run specific tasks regularly. Helpdesk - 27 The descriptions below mention one way of running the System Tools, but there are several other ways to access these tools, including: Start > Control Panel > Performance and Maintenance. Start > All Programs > Accessories > System Tools. Start > All Programs > Packard Bell Support > Snapsys. Start > My Computer, right-click on the HDD icon and select Properties. Here is a description of the main tasks we recommend you perform: Error Checking Using the Check Disk tool regularly prevents your system from getting unreliable and information getting file system errors, such as fragmented files that were not deleted and files with invalid sizes or dates; physical errors, which occur in your hard disks so-called cluster and/or sector areas that may wear out over time. 1. Click on Start > My computer. Right-click on the HDD icon and select Properties. 2. Click on Tools and Check Now in the Error-checking field. 3. Tick Automatically fix file system errors in the options area. If you tick Scan for and attempt recovery of bad sectors, your computer will carry out the physical error checking for a few minutes and will need to restart. Click on Start to proceed. lost. It checks and repairs two types of errors: 28 - Packard Bell Quick Start & Troubleshooting Guide Disk Cleanup The Disk Cleanup Wizard helps free up space on your hard drive. It searches your drive and displays unused files, such as temporary Internet files, files in the Recycle Bin and other temporary files that you can safely delete. 1. Click on Start > My computer. Right-click on the HDD icon and select Properties. 2. Select the General tab and click on Disk Cleanup. 3. Tick each category in the Files to delete area you wish to delete and click on OK. Disk Defragmenter With the creation and deletion of files over time, scattering occurs all over the hard disk area and affect performance. The Disk Defragmenter helps you rearrange the items stored on your hard drive to make your computer run faster and more efficiently. Running the Disk Defragmenter once a month (depending on computer usage) will decrease wear and tear on your hard drive and thus decrease the chance of a fault developing at a later date. 1. 2. 3. 4. Perform a Disk Cleanup and close all open programs. Click on Start > My computer. Right-click on the HDD icon and select Properties. Click on Tools and Defragment Now. Click on the volume you want to defrag and click on Defragment to start. The whole process may take several hours to complete. It is best not to use your computer while running the Disk Defragmenter as any changes on your system may cause the process to restart. If you divided your hard disk in several partitions you should perform the same action for each partition. Helpdesk - 29 Manage your HDD Check the remaining free space on your hard disk drive 1. Click on Start > My computer. 2. Right-click on the HDD icon and select Properties. 3. The Hard Disk Properties window displays the amount of used space and free space on your hard disk. If your hard disk is almost full (less than 100 MB remaining), you should consider freeing some space. To see easily how much space is used and how much is left, simply place your pointer over the hard disk drive icon. The information will automatically appear. Free some Space on your Hard Disk 1. Uninstall the programs you no longer use. · To remove software titles that were originally provided with your computer, click on Start > All Programs > Packard Bell Support > Smart Restore. · To remove additional software titles, click on Start > Control Panel > Add or Remove Programs. 2. Archive files on recordable CDs or DVDs (if your computer is equipped with a CD or DVD writer) and erase them from the hard disk. 3. Empty the Recycle Bin (this tool is also included in the Disk Cleanup): When you delete a file from your computer, Windows places it in the Recycle Bin. All the deleted files remain there until you decide to permanently delete them from your computer or to restore them to their original location. Double-click on the Recycle Bin on the desktop and click on Empty Recycle Bin or select only the items you want to delete. Items deleted from external devices, such as memory cards, do not go to the Recycle Bin, they are permanently deleted. Security Protect your Computer against Viruses What is a Virus? Malicious software, typically called "viruses", are programs designed to infect and damage computers. Most viruses are transmitted over the Internet, e-mails or malicious Websites. A typical virus will replicate and pass itself undetected to multiple computers. Other forms of nuisance, such as Trojan horses, worms or spam can infect your computer in various ways, using up resources or clogging up a network. Typically a leading antivirus application is already available on your computer. If you have not already done so, you can activate it through the Setup my PC application. The antivirus checks your computer for viruses, including files that you download from the Internet and will quarantine or delete any suspicious file. As new viruses appear every day, make sure you keep this program updated at least once a week. Windows Security Center can help you update and run the antivirus regularly. Even if your computer is Run an Antivirus Program 30 - Packard Bell Quick Start & Troubleshooting Guide not connected to the Internet an antivirus program can be useful as a virus could be transmitted via pirated software, removable disks or over a local network. Please note that most antivirus programs require a subscription after an "evaluation period". We strongly recommend that you subscribe to such programs in order to get antivirus updates after this limited period. What to Do if I Find a Virus? If your antivirus has identified viruses, it will display instructions to remove them safely from your system. If a virus is found on a file before it is opened, simply delete the infected file. Make sure you also delete it permanently from your Recycle Bin. · If the virus has overwritten some files, you need to delete these files. You can only restore these files if you have previously made backups. · Notify everyone in your address book or anyone you may have shared files with. · If the virus is in the memory of your system, you may need to perform a recovery. Packard Bell guarantees that your computer was 100% virus free at the time of purchase and does not cover damages due to viruses. Download from trusted Websites: If you download a file from a Website, make sure it is from a legitimate and reputable source. If you are uncertain, you can download the suspicious file on a removable disk and then scan it for viruses. Beware of e-mail attachments: · Do not open any attachment if you do not know the sender or are unsure about it. Even if the e-mail comes from a trusted source, always exercise extreme caution with file attachments. · Save the attached files on your computer (for instance in My Documents) instead of opening them directly from your mailbox. · Never download or execute a file attached to the e-mail. Always scan the files for viruses before opening them. · Never open attachments with double file extensions (i.e. "picture.bmp.exe" or "list.txt.vbs" and containing file extensions such as ".vbs", ".shs", or ".pif"). These extensions are used by some programs, but rarely in documents attached to e-mail (if so, chances are that they host viruses). · Do not trust the icons of the attached files. A familiar icon can in fact be a disguised malicious file (make sure you check the extension). Delete junk e-mails: Do not forward any chain e-mail! If you are unsure about a virus warning contained in a chain e-mail, then check one of the many Websites posting updated information on hoaxes. Do not open attachments in unsolicited commercial e-mails, and do not click on hyperlinks contained in these advertisements. Close the preview pane of your Inbox: This will prevent suspicious e-mails from displaying automatically. Some specific types of viruses ("worms") can be concealed in the text of an e-mail. This means they can infect your computer if they are automatically previewed. 1. If your preview pane is on, click on View on the Toolbar and select Layout in the menu. 2. Click on the box next to Show preview pane to remove the tick. Tips to Avoid Viruses Helpdesk - 31 Secure your address book: Many viruses spread by forwarding themselves to everyone in your address book. To avoid this, you can create a fake entry in your address book called "000000". This contact will appear first in your address book. If a virus attempts to send itself to all your contacts, it will be blocked by this first fake contact. You will then either receive an error message reporting an invalid e-mail address or the e-mail will remain in your Drafts or Outbox. Simply delete it from there and make sure you permanently delete it from your Deleted Items. Make regular backups: If you make regular copies of your personal files on CDs or DVDs and store them in a safe place, you won't lose any valuable data in the event that a destructive virus infects your computer. Secure your Internet Connection What is a Personal Firewall? A personal firewall is a software program designed to prevent unauthorized access to or from a private network. It acts as a shield to protect your Internet connection from unwanted connections, some of which may attempt to take control of your computer to install or re-distribute viruses or malicious programs. Each connection to your computer is monitored - programs that attempt to receive information without your permission are detected and the firewall will display an alert. You can then decide if you will allow the connection, if the connection is to a program you are currently using then normally you would allow it (i.e. a game connecting to a multi-player server or an encyclopaedia making a content update). Use a Personal Firewall There is a wide variety of firewalls available, you can buy them from computer stores or download them from the Internet. Windows XP has a built-in firewall that you can use straight away: 1. Click on Start > Control Panel > Network and Internet Connection > Network Connections. 2. Select the Internet connection that you want to protect and click on Change settings of this connection or right-click on the Internet connection icon and select Properties. 3. On the properties screen click on the Advanced tab: 4. In the section Internet Connection Firewall you need to place a tick in the box. Then click OK to turn on the firewall. 5. You will notice that your connection icon now has a small pad lock icon to show that it is protected. Adjust Internet Explorer Security Settings Internet sites use small files called cookies to keep track of user preferences and information. You can adjust your Internet browser's security settings to determine how much -or how little- information you are willing to accept from a Website. Using the Medium security level allows safe surfing and is appropriate for most Internet sites. 32 - Packard Bell Quick Start & Troubleshooting Guide To access Internet Explorer security settings: 1. In Internet Explorer, click on Tools > Internet Options. 2. Select the Security tab and move the slider to set a security level. Prevent Spyware Infections Spyware refers to generally unwanted programs that are downloaded onto your computer while connected to the Internet, often without you knowing it. Once it has infected your computer, it can snoop on your browsing activity, collect personal information, cause pop-up ads to appear, or even change the configuration of your computer. Spyware consumes resources on your computer; it can slow down your Internet connection or entire computer system, and even cause crashes. Spyware is sometimes used by unscrupulous companies to monitor and track the sites you visit on the Internet so as to determine your web-surfing habits and display targeted pop-up ads on your screen. However, some kinds of spyware go beyond simple tracking and actually monitor keystrokes and capture passwords and other functions which pose a definite security risk. What is Spyware? Download and Run anti- spy Tools Traditional antivirus programs and firewalls do not offer protection from such deceptive or unwanted software; you will need to download special software to remove it from your computer. You can download efficient anti-spy tools for free from many sources, including the Microsoft website. These programs will help you detect and remove spyware applications, thus protecting your privacy and ensuring your computer runs smoothly. Be careful! Some malicious programs claim to stop spyware, but they are actually installing on your computer and will prevent real anti-spyware programs from operating correctly in the future. Like antivirus software, make sure you regularly run and update the program to keep your computer free of spyware. Use Windows Security Center Windows provides a central area from where you can control the security settings of your computer, helping you to protect it from Internet attacks and ensuring that the latest security updates have been downloaded and installed on your computer. To open the Security Center, click on Start > Control Panel > Security Center. Alternatively, if a security alert has been reported (in the Notification Area, next to the clock) then you can click on the notification balloon or double-click on the small Security Center icon. If the icon is hidden, click on the arrow to show all the Notification Area icons. The Security Center indicates the status and settings used for three of the most important applications that protect your computer: Windows Firewall, Windows Automatic Updates and the virus protection applications. Windows Firewall and Windows Automatic Updates are provided by Microsoft as part of Windows. The antivirus application varies according to the program installed on your computer. Helpdesk - 33 Windows Firewall A firewall is a security system designed to prevent unauthorized access to or from a private network. It acts as a shield to block dangerous Internet threats and keep the information on your computer safe and private. Windows Updates If you have an active Internet connection, Windows can check for important updates for your computer and install them automatically. These updates include security patches and program updates that can improve your computing experience and help protect your computer against new viruses and attacks. Your computer should be protected by an antivirus program at all times; while attacks are rare, they can be destructive, possibly destroying all the information on your computer with little hope of recovery. The Security Center monitors the status of the antivirus program and reminds you if it has not been recently updated. Keeping the antivirus program updated allows it to guard against new viruses and attack techniques. Virus Protection How Do I Know when my Computer Is at Risk? If the Security Center reports an alert, or if your computer behaves erratically, crashes unexpectedly or if some of your programs do not work correctly, your computer may be infected by malicious software. However, do not blame any computer problem on a virus! If you suspect your computer is infected, the first thing to do is update -if you have not already done so, and run your antivirus and anti-spyware software. Updates As new viruses, worms, and other threats are discovered everyday, keeping your security applications and operating system up-to-date is crucial. Windows, combined with other security applications can protect your computer from Internet attacks and ensure that the latest security updates have been downloaded and installed on your system. To keep your computer safe with all the latest programs, please perform the following actions (these topics are described previously in this guide, see page 33): Perform updates when prompted by Windows Security Center: Update your antivirus Use Microsoft Windows Automatic Updates 34 - Packard Bell Quick Start & Troubleshooting Guide Update your anti-spy tool. See page 33 for more on spyware. Update your antivirus (if not already done so with Windows Security Center) See page 30 for more on viruses. Run Windows Update Windows Update can help you keep your computer up-todate via Internet downloads. It allows you to choose updates for your computer's operating system, software programs, and hardware. New content is added to the Windows Update Website regularly, so you can always get the most recent updates and solutions to protect your computer and keep it running smoothly. · Start > Help and Support Center > Keep your computer up-to-date with Windows Update, or · Start > Control Panel > Performance and Maintenance > System > Automatic Updates. Helpdesk - 35 DIAGNOSE & REPAIR We all experience problems with our computer from time to time so do not panic! Before calling us, please read the following. This troubleshooting guide will help you diagnose and solve some common problems. Please note that the solutions proposed in either one of the cases below may not be limited to that specific case and may be used to solve other computer issues. Check the latest fixes on www.packardbell.com. Our online Troubleshooter can help you find solutions in a few clicks! Top 5 Troubleshooting Cases Have a look at the "symptoms" described below, see if they match the problem you encounter with your computer and follow the steps to fix the issue. Also remember to read our recommendations in the previous chapter ("Safe Computing", page 26) to get the most of your computer and prevent problems in the future. Nothing Displays on the Screen (page 37) The Screen Freezes when the Packard Bell Logo Displays (page 39) The Screen Freezes when the Windows Logo Displays (page 40) The Windows Desktop Displays, but the Operating System is not stable (page 42) The Screen Displays Applications, but They Crash or Run Erratically (page 43) 36 - Packard Bell Quick Start & Troubleshooting Guide 1. Nothing Displays on the Screen Make sure that you have switched on both your computer and your monitor. Your computer is in suspend or power saving mode. 1. If the computer is in power saving mode, move the mouse or press a key on the keyboard to "wake up" the computer. The light should turn green. 2. If the computer is in suspend mode, press the power button. After a short pause the light should light up and you will be able to use your computer. 1. Strike any key to reactivate the display. 2. If you wish to change the screen saver properties: a. Close all open programs, with the exception of Windows. b. Right-click on an empty spot on the Windows desktop. c. Select Properties from the menu. d. Adjust the screen saver properties and the monitor energy saving features to your needs. A screen saver may be active. Check your Installation poster. 1. Check the power cord connections between your computer and the power outlets. 2. Certain computers are equipped with two video ports, one on the motherboard ("integrated video") and another on a high-performance graphics card using an expansion slot. Helpdesk - 37 . Always connect your monitor to the graphics card, if present. If one video port does not work, then please try the other. The number of items available will depend on your computer's configuration. Test the power cords: 1. Unplug the power cord from your monitor. 2. Unplug the power cord of the computer and plug it into the monitor (and the other end to a working wall socket). 3. Power on only the monitor and watch if the power LED of the monitor is lit. 1. Plug any other electrical device on the wall socket and check if it works. 2. If it does not, your wall socket is probably faulty. 1. Unplug the computer's power cord from the wall socket (and remove the battery if you are using a notebook) and keep the power button pressed for at least ten seconds. 2. Then release it, connect the power cord again and press the power button to turn on your computer. Before you connect or disconnect the power cord to the back of the computer, please ensure that the power plug is disconnected from the wall outlet. Test the power socket: Try to reset your computer: Check your battery (notebook): 1. 2. 3. 4. Check that the battery is correctly inserted. Check that the battery is sufficiently charged. Connect the AC adapter and attempt to start the notebook. If your notebook uses a "smart battery": turn off your notebook, remove the battery and press the contact next to the gauge. Disconnect or remove additional devices: A faulty device or notebook battery can in some situations prevent the system from booting. Removing additional external devices (such as a printer, a scanner, a modem, etc.) 1. Disconnect all external devices from your computer, except the monitor cable and the keyboard. 2. Try to restart your computer and check if it works fine. 3. If it does not, restart your computer without the keyboard and mouse. If it solves your problem, please contact the Customer Contact Center. Removing the battery on a notebook 1. Remove the battery. Usually, you just have to unlock it at the bottom of the base and pull it out. 2. Leave the AC power adaptor plugged to both your computer and the wall socket. 3. Try to switch your computer on and wait for at least 15 minutes. 4. Check if the power adapter gets warm. 38 - Packard Bell Quick Start & Troubleshooting Guide Check InfoCentre to learn more about your notebook. Removing additional internal hardware (such as additional memory, a network card, etc.) 1. Remove any additional internal device you have installed. Note that if a third party installed a device, we advise you to refer to them to remove the device. 2. Try to restart your computer and check if it works fine. Depending on your warranty conditions, you might not be allowed to open the chassis by yourself. Please refer to your Warranty & Service Sheet before proceeding. If you are sure you want to proceed, please first touch the ground to prevent electrostatic damages and unplug the power cord before opening the chassis (and remove the battery if you are using a notebook). Check USB ports. When the USB connector on the front of the chassis is damaged (for instance when inserting a USB plug upside-down), it can short circuit the system, thus preventing the computer from booting. 1. To determine whether the USB connector is the root cause of the problem, disconnect the USB cable from the motherboard. Only do so if your warranty entitles you to and if you are an advanced user. 2. Try to restart your computer and check if it works fine. 3. If it does, replacing the USB assembly of that particular motherboard will solve the problem entirely. 2. The Screen Freezes when the Packard Bell Logo Displays When the computer starts, it first performs a test of all system requirements. When the computer is functioning correctly, it emits a short beep and starts up. However, if the test fails, the computer may freeze when the Packard Bell logo displays. Try to boot but press the [TAB] or [ESC] key to display some details. Set the BIOS to default settings. Press [F1] or [F2] when starting your computer to enter the BIOS. This controls the hardware of your computer. You should only enter the BIOS if you are an advanced user, or when asked to do so by a qualified technician. Helpdesk - 39 1. 2. 3. 4. Select Exit in the top menu using the arrow keys or mouse (if available). Select the Default Values in the menu and press [Enter]. Press [OK] to confirm. Select Save Changes and Exit and press [Enter]. Press [OK] to confirm. The computer will automatically reboot. Try to boot with a different boot device. Press [F8] when starting your computer to enter the boot menu (this feature may not be available on all computers). If your first boot device is HDD, change it into CD or DVD using the arrow keys and press [Enter] to exit. Please read "Removing additional external devices", "Removing the battery on a notebook" and "Removing additional internal hardware" on page 38. Disconnect or remove additional devices. 3. The Screen Freezes when the Windows Logo Displays During the boot process, Windows runs a number of checks. If it detects incorrect settings, damaged or missing software or hardware components, the system will likely hang. To fix this, try to restart your computer using one of the options below. Boot in Safe Mode to use basic files and drivers. 1. Switch your computer and monitor on. 2. When the Packard Bell logo appears, press [F5] on your keyboard for a few seconds. If necessary, press [F8] to access the advanced startup options. 3. Use the arrow keys to highlight Safe Mode and press [Enter]. Start with the Last Known Good Configuration. This option will restore the system settings that were in effect the last time the computer started successfully. This may cause to lose data that you have entered after the last successful boot. 1. Switch your computer and monitor on. 2. When the Packard Bell logo appears, press [F5] on your keyboard for a few seconds. If necessary, press [F8] to access the advanced startup options. 3. Use the arrow keys to highlight Last Known Good Configuration and press [Enter]. Uninstall software. If your computer does not function correctly after you have installed new programs, try uninstalling them. 1. For software that was originally provided with your computer, click on Start > All Programs > Packard Bell Support > SmartRestore. 2. For any additional software, click on Start > Control Panel > Add or Remove Programs. 40 - Packard Bell Quick Start & Troubleshooting Guide Go back to previous restore point with System Restore. System Restore monitors the changes to your computer and automatically creates restore points to revert to a previous time if necessary. It can undo harmful changes to your computer and restore its settings and performance, while saving your personal data files (such as documents, browsing history, drawings, favourites, or e-mails). When you restore your computer you will need to reinstall any programs you installed after the restore point was created. These programs will not work until you do this. System Restore does not uninstall programs. To do this, you should use Add or Remove Programs in the Control Panel. Access System Restore from the Windows desktop If you succeeded in starting your computer using Safe Mode or Last Known Good Configuration: Click on Start > All Programs > Accessories > System Tools > System Restore. Access System Restore during boot-up If you cannot access the Windows desktop: 1. Press the [F11] key upon start-up when the Packard Bell logo appears. This will open the Recovery Program. 2. Select Windows XP System Restore and click on Next. Your computer will automatically restart and open System Restore. You can use System Restore to: Restore your computer to an earlier time This option will return to your computer to how it was on an earlier date, without affecting your personal documents or e-mails (it will not restore lost documents either). By default Windows XP saves snapshots of itself when major changes are made to the Operating System (e.g. driver installations or specific software). This is useful when a driver installation failed, or when you changed a system setting, and it did not work. 1. Click on Restore my computer to an earlier time, and then click on Next. 2. Select from the calendar the date when the restore point was created and click on Next. All the restore points that were created on the selected date are listed by name in the list box to the right of the calendar. 3. In the confirmation screen, click on Next to restore the computer to the selected date and time. Create a Restore Point Windows creates restore points automatically at regularly scheduled times or before certain programs or drivers are installed. This option allows you to create your own restore points when you need to. Helpdesk - 41 1. Click on Create a restore point, and then click on Next. 2. Enter a description to identify this restore point. System Restore automatically adds the date and time to this name. 3. To finish, click on Create. Undo the last restoration If the system fails after restoring the computer to a certain date, you can use this option to undo the restoration. Alternately, you can use Last Known Good Configuration to restore the system to your most recent settings that worked. 1. Restart the computer, press [F5] on your keyboard for a few seconds. If necessary, press [F8] to access the advanced startup options. 2. Use the arrow keys to highlight Last Known Good Configuration and press [Enter]. Disconnect or remove additional devices. Please read "Removing additional external devices", "Removing the battery on a notebook" and "Removing additional internal hardware" on page 38. 4. The Windows Desktop Displays, but the Operating System is not stable Even when your computer starts successfully, you cannot go further and use your programs correctly. Ask yourself the following questions and try to find the solution to your problem with the answers proposed. Installing new software may cause conflict with your existing software. If your computer does not function correctly after you have installed new programs, try to uninstall them. 1. For software that was originally provided with your Packard Bell computer, click on Start > All Programs > Packard Bell Support > SmartRestore. 2. For any additional software, click on Start > Control Panel > Add or Remove Programs. Did you install new programs? Did you notice strange behaviour in Internet browser or E-mail program? Most problems affecting Internet applications, and potentially your whole operating system are caused by malicious software propagated when you are connected. To check if your computer has been infected, run a check with your antivirus and anti-spyware programs. To be fully efficient, these protection programs must be up-to-date. Please refer to the "Security" chapter (page 30) to learn more about keeping your computer safe. Windows Update is a catalogue of items such as drivers, security fixes, critical updates, the latest Help files, and Internet products that you can download to keep your computer running smoothly and up-to-date. 1. Click on Start > Help and Support Center > Keep your computer up-to-date with Windows Update. 2. Select Scan for updates and Yes when prompted to install any required software or device drivers. Update your system files using Windows Update 42 - Packard Bell Quick Start & Troubleshooting Guide Did you install new hardware? When you install a new hardware device, Windows usually detects it automatically and copies the appropriate files (drivers) to your computer to make it work. This process modifies the system files and can sometimes generate conflicts within Windows. Device Manager 1. Open the Device Manager (Start > Control Panel > Performance and Maintenance > System >Hardware > Device Manager). This allows you to view the status of your hardware devices. 2. If you see any "!" or "?" signs in front of a device name, going back to a previous version of that driver may help. Right-click on your device and select Properties. Click on the Driver tab and select Roll Back Driver. to a previous time if necessary. It can undo harmful changes to your computer and restore its settings and performance, while saving your personal data files (such as documents, browsing history, drawings, favourites, or e-mails). Please see page 41 for more details. Go back to previous restore point with System Restore. System Restore monitors the changes to your computer and automatically creates restore points to revert 5. The Screen Displays Applications, but They Crash or Run Erratically When your programs run erratically, there are good chances that your operating system may not be functioning correctly. Please also check the recommendations on the previous case (page 42) if the steps below do not help solve your problem. If you cannot close your programs by clicking on the cross in the top right corner of the screen, try using the Task Manager. 1. Press the [Ctrl]+[Alt]+[Del] keys simultaneously or right-click on an empty space on the taskbar and select Task Manager in the pop up menu. 2. Select the failing program in the list and click on End Task. Close programs using Windows Task Manager Does this happen with only one application? If you notice that a specific program does not work correctly, try uninstalling and reinstalling it. 1. For software that was originally provided with your computer, click on Start > All Programs > Packard Bell Support > SmartRestore. 2. For any additional software, click on Start > Control Panel > Add or Remove Programs. Are there updates available for the erratic application(s)? Helpdesk - 43 If you do not notice improvement after reinstalling your program, please check the software editor's Website for updates. If the program was originally supplied with your computer, you may check the Packard Bell Support Website on www.packardbell.com for downloads as well. Is your computer up-to-date? Malicious programs such as virus and spyware can infect your computer and cause some of your programs to malfunction. To fix this problem and avoid it in the future, make sure you run antivirus and anti-spyware regularly and get the latest updates. For more on keeping your computer up-to-date, please refer to the "Updates" chapter on page 34. Miscellaneous Troubleshooting Keyboard & Mouse / Touchpad 1. The Numeric pad is disabled When the Num Lock key is active, the Numeric pad can be used to enter numbers, like the keyboard of a calculator. When the [Num Lock] key is not activated the keypad either functions as a second set of cursor keys (on "full-sized" keyboards), or they revert to normal letter keys (on certain compact keyboards). My Keyboard Does Not Work