Quick Start & Troubleshooting Guide TABLE OF CONTENTS Important Information Computer Basics 3 4 Playing Multimedia Files .................... 25 Volume Controls................................ 27 Safety and Comfort .................................... 4 Safety Precautions ................................ 4 Health Precautions ............................... 4 Getting to Know your Computer ................ 5 The Keyboard and Mouse ................... 5 Remote Control (optional) .................... 7 Your Computer's Drives ....................... 8 Ports and Connectors ......................... 10 Turning your Computer ON or OFF ... 11 Upgrading your Computer.................. 13 First steps on the Net ............................... 15 Get Connected! ................................. 15 Network connections ......................... 16 Surf the Net! ...................................... 17 Using Windows and your Software........... 20 Windows Welcome Center................. 20 Setup my PC...................................... 20 Packard Bell Recovery Backup Creator 20 Packard Bell Updator.......................... 23 Your Computer's Documentation ....... 23 Your Software .................................... 24 Helpdesk Safe Computing....................................... Maintenance ..................................... Updates ............................................. Security ............................................. Windows Remote Assistance.............. Diagnose & Repair ................................... Top Troubleshooting Cases ................ Miscellaneous Troubleshooting .......... Restoration and Recovery......................... Packard Bell Smart Restore................. Packard Bell Recovery Program .......... 28 28 28 32 32 37 38 38 44 52 52 52 Packard Bell Limited Warranty Regulatory Information Environment Software License Index 56 61 63 64 65 Table of Contents - 1 Copyright Notice Packard Bell Quick Start & Troubleshooting Guide (DT). Copyright © 2008 Packard Bell B.V. All Rights Reserved. No part of this manual may be reproduced or transmitted, in any form or by any means, whether electronic, chemical, manual or otherwise, including but not limited to photocopying, recording, or information storage and retrieval systems, for any purpose without prior written permission of Packard Bell B.V. Packard Bell B.V. specifically disclaims all warranties, either express or implied, including, but not limited to, implied warranties of merchantability and fitness for a particular purpose with respect to this product and documentation. Updates to software and hardware components are made regularly. Therefore some of the instructions, specifications and pictures in this documentation may differ slightly from your particular situation. All items described in this guide are for illustration purposes only and may not apply to your particular situation. No legal rights or entitlements may be obtained from descriptions made in this manual. Packard Bell B.V. reserves the right to revise or make changes or improvements to this product or documentation at any time without obligation to notify any person of such revisions or improvements. In no event shall Packard Bell B.V. be liable for any consequential or incidental damages, including but not limited to loss of business profits or any other commercial damages, arising out of the use of this product. Microsoft and Windows Vista are registered trademarks of Microsoft Corporation. FireWire is a trademark of Apple Computer, Inc. PS/2 is a trademark of International Business Machines Corporation. Google is a registered trademark of Google Inc. Packard Bell is a registered trademark of Packard Bell B.V. All other company or product names are trademarks, registered trademarks or service marks of their respective owners. Disclaimer Trademark 2 - Quick Start & Troubleshooting Guide IM P O R T A N T I N F O R M A T I O N Thank you for purchasing a Packard Bell computer! This guide has been designed to introduce you to the features of your computer and assist in your computing experience. It will also help you maintain your computer and troubleshoot in case you encounter a problem. To make the most of your computer, Packard Bell recommends you perform the actions described below before you start working with your computer. Setup my PC To make it easy, Packard Bell has gathered all important setup steps in one application! Setup my PC will start automatically when you first turn on your computer, this is an easy step by step process to configure your Internet access, antivirus program, Identity card, etc. (see page 20 for details). Packard Bell Recovery Backup Creator Use Recovery Backup Creator (or Recovery DVD Creator) to copy your computer's recovery data to DVDs. No separate copies of the Windows discs and Microsoft utilities are provided. All the programs are included in your recovery data in a specific partition of your hard drive. Packard Bell recommends you create the recovery DVDs before you start to work with your new computer (see page 20 for details). Packard Bell Updator To ensure that your computer has the latest updates for drivers and software, please use the Packard Bell Updator program as soon as you have configured an Internet connection (see page 23 for details). Packard Bell InfoCentre To discover more about your computer, please make sure you check Packard Bell InfoCentre, the electronic user`s guide installed on your computer. You need to update the guide at least once online (see page 23 for details). Packard Bell Website Remember to visit www.packardbell.com often! Check out the Support section: it contains our online Troubleshooter, up-to-date information, help, drivers and downloads. Packard Bell Support Make sure you write down your computer serial number, date and place of purchase and model name on the cover of this guide. Also, save your proof of purchase. If you call us, please write down any error message causing the problem, and have the computer in front of you and switched on if possible. Having these items to hand when contacting us will ensure better and quicker service. Important Information - 3 COMPUTER BASICS SAFETY AND COMFORT Safety Precautions Please follow the guidelines below to use your computer comfortably and to avoid health problems. Computer Environment Make sure that the computer: is away from direct sunlight and sources of heat; is away from magnetic fields or any device generating static electricity; is kept at least 30 centimetres away from a mobile phone; is not in a dusty or damp environment; is not placed on a carpet or any other surface that may have an electrical charge. Cables Make sure that: cables are not strained and that there is no risk of people walking or tripping over them; other devices do not crush the cables; power cords are connected to a grounded electrical outlet; the power outlet is easily accessible and as close to the computer as possible (do not overload it with too many adapters). Cleaning your Computer Always unplug your computer from the power outlet before cleaning it; do not use liquid or aerosol cleaners, use a damp cloth instead; never spray cleaning product directly on the screen; if dust has accumulated inside your computer, do not use a vacuum cleaner to remove it; if you spill liquid on your computer or any device attached to it, switch it off immediately, unplug the power cord and make sure it is completely dry before switching it on again. Wait overnight if necessary. Health Precautions If you work or play for hours at a time, then make sure you take regular breaks. Look away from the computer's screen once in a while. Do not use your computer if you are tired. To use your computer comfortably, remember the following: Sit up straight with your back relaxed Adjustable chair Feet flat on floor or on footrest Desk height 60-70 cm from the floor Free space around the computer and devices to allow proper ventilation Top of monitor at eye level Eye distance 45-70 cm from screen Easy access to drives and controls Ensure that the computer's ventilation slots and openings are never obstructed or covered. Do not place the computer on a soft surface (such as a carpet, chair or bed) that may block ventilation slots. 4 - Quick Start & Troubleshooting Guide Some disorders of the hands, wrists, arms, neck, shoulders, legs and back may be associated with, or aggravated by certain repetitive actions. To reduce your risk of developing these disorders, type with your wrists straight and your hands and wrists floating above the keyboard. If you experience periods of pain, tingling, numbness or other discomfort, please contact your doctor. We advise that parents monitor the use of games by their children. If you or your child experience any of the following symptoms: dizziness, blurred vision, eye or muscle twitches, loss of consciousness, disorientation, any involuntary movement or convulsion, IMMEDIATELY discontinue use and consult your doctor. This may happen even if the person has no medical history of epilepsy. GETTING TO KNOW YOUR COMPUTER The Keyboard and Mouse Cordless Devices The cordless mouse and keyboard normally connect automatically as soon as you turn your computer on. However, if the cordless mouse and keyboard do not work after installation, you should try to manually establish communication with the receiver. Note: The Keyboard/Mouse and Receiver shown below may not be the same as the Keyboard/Mouse supplied with your computer. Check your InfoCentre documentation to see your Keyboard/Mouse specifications if they are different from those shown below. 1. First check that the batteries for the keyboard and mouse are inserted correctly. 2. Then identify the mouse: · Press the connect button on the receiver (A). · Turn the mouse over. · Use a thin object (such as a pen tip) to press the connect button on the mouse (B). A C B 3. Wait 20 seconds. 4. Identify the keyboard: · Press the connect button on the receiver (A). · Turn the keyboard over. · Use a thin object (such as a pen tip) to press the connect button on the keyboard (C). Computer Basics - 5 Keyboard The keyboard is used to enter text or commands. The functions of the keys depend on the program you are using. The keyboard displayed in this guide is just an example. The layout of your keyboard may vary slightly. For a full description of your keyboard, please refer to InfoCentre. 1. Numbers: Used to enter numbers and special characters. Press [Shift] simultaneously for characters on the top and press [Ctrl] + [Alt] for characters on the right. 2. Backspace: Used to go back one space and delete the last key pressed. 3. Del: Deletes characters to the right of the cursor or any highlighted item. 4. Numeric keypad: Functions as a second set of cursor keys. Press the [Numlock] key to enter numbers. 5. Arrow keys: Move the cursor up, down, left and right. 6. Enter: Press to enter a command, insert a paragraph break in a text or accept a chosen option. 7. Space: used to enter an empty space in your text. 8. Shift: Use simultaneously with a letter key to enter capital letters. 9. Esc: Cancels most current tasks. Multimedia Keys (on selected keyboards) 1. 2. 3. 4. 5. 6. Activate Standby (sleep) mode. Go to Packard Bell online services: Shopping, Support, Homepage. Display your Favorites. Launch Internet Multimedia controls: play/pause, stop Volume controls: Volume-/+, mute 6 - Quick Start & Troubleshooting Guide Mouse The mouse controls the arrow on the screen . This arrow is called the pointer or the cursor. When you move the mouse over a hard and flat surface, the pointer will follow this movement. Click one of the buttons on the top of your mouse to select or activate the command the cursor is pointing at. Use the scroll wheel or button to move through compatible applications Right-click to bring up a pop-up menu Left-click to select the item under the pointer. Double-click to start the program under the cursor, or select an entire word when typing text. Improve the motion and visibility of the pointer! Click on `Start' > Control Panel > Mouse > Pointer Options. Remote Control (optional) Enjoy all your favourite digital entertainment in one place with the easy-to-use media center menu system (see page 25) and remote control! Installing the Remote Control and optional receiver Before starting Windows Media Center (see page 25), prepare the remote control. 1. If your computer does not feature an internal infrared receiver, a USB receiver is required. If supplied, connect the USB receiver to a USB port on the computer. 2. Insert the batteries into the remote control; check the batteries are orientated correctly. Computer Basics - 7 Remote Control Functions 1. Power ON/OFF or Quick Resume mode (if your computer features Intel® ViivTM technology) 2. Pause 3. Record 4. ...