PalmModem® Connectivity Kit Handbook Copyright Copyright © 1997-2001 Palm, Inc. or its subsidiaries. All rights reserved. HotSync, Palm OS, and PalmModem are registered trademarks of Palm, Inc. or its subsidiaries. The HotSync logo, Palm, and the Palm logo are trademarks of Palm, Inc. or its subsidiaries. Other product and brand names may be trademarks or registered trademarks of their respective owners. Disclaimer Palm, Inc. and its subsidiaries assume no responsibility for any damage or loss resulting from the use of this handbook. Palm, Inc. and its subsidiaries assume no responsibility for any loss or claims by third parties which may arise through the use of this product. Palm, Inc. and its subsidiaries assume no responsibility for any damage or loss caused by deletion of data as a result of malfunction, dead battery, or repairs. Be sure to make backup copies of all important data on other media to protect against data loss. P/N: 406-3157-01 A/N: 423-3157-01 Page ii PalmModem® Connectivity Kit Handbook Contents Chapter 1: Introduction ...................................................... 1 What can I do with my PalmModem connectivity kit? .................. 2 Chapter 2: Setting Up Your PalmModem® Connectivity Kit................................................................... 5 Installing the batteries ......................................................................... 5 Replacing batteries............................................................................ 5 Configuring your computer................................................................ 6 Configuring your handheld................................................................ 7 Selecting conduits for a modem HotSync operation ................. 11 Installing applications on your handheld....................................... 12 Chapter 3: Using Your PalmModem® Connectivity Kit .... 15 Attaching PalmModem connectivity kit and cables ..................... 15 Performing a remote HotSync operation ........................................ 16 Detaching your PalmModem connectivity kit ............................... 17 Product Regulatory Information ........................................ 19 Contents Page iii Page iv PalmModem® Connectivity Kit Handbook Chapter 1 Introduction Your PalmModem® connectivity kit enables you to use your handheld to send and receive data at your convenience. You don't have to connect your handheld directly to your computer or laptop to update your data. HotSync® button Phone connector AC adapter connector (US only*) Modem *Use only UL listed PalmModem AC adapter #10202U with an input of +3V/250mA or the equivalent UL listed adapter. Chapter 1 Page 1 What can I do with my PalmModem connectivity kit? From remote locations, with your modem and handheld you can: s s Send and receive e-mail using an Internet Service Provider. Synchronize your data with one touch using any of the following: ­ PalmTM Desktop organizer software via a PC modem using HotSync® technology, or via your company's remote access server (RAS) using network HotSync technology and TCP/IP. ­ Server-based applications (such as corporate e-mail, phone book, expense, and intranet web pages) via your company's RAS using Palm HotSync® Server software (go to the web site http://www.palm.com for more information). ­ Third-party personal information managers (PIMs), such as Lotus Organizer, Symantec ACT, and Microsoft Outlook using HotSync technology (third-party software required). s Use web clipping applications installed on your handheld to quickly and simply retrieve information from the Internet. To increase your productivity, software applications have been bundled with your modem. Contact the vendors below for more information about some of the software applications you can use with your handheld and modem. Use E-mail Application Network HotSync Description Supports remote access to your e-mail and PalmTM Desktop software using either your company's existing LAN or dial-in (RAS) server Supports SMTP, POP3, and IMAP4 protocols Supports AOL e-mail Supports SMTP and POP3 e-mail protocols Supports Netscape Mail or any MAPI e-mail system Vendor Palm, Inc. www.palm.com MultiMail®Pro and MultiMail® SE AOL Mail One Touch Palmeta Mail Palm, Inc. www.palm.com America Online, Inc. www.aol.com/anywhere JP Systems www.jpsystems.com Palmeta Software www.palmeta.com Page 2 Introduction Remote synchronization Desktop To Go Supports Microsoft Outlook Supports Lotus Notes Supports Lotus Organizer Supports Microsoft Outlook, Symantec ACT, GoldMine, Lotus Notes, Lotus Organizer, and Meeting Maker Supports Now Up-to-Date Supports Microsoft Outlook Supports retrieving information from the Internet DataViz www.dataviz.com EasySync for Lotus Notes EasySync for Lotus Organizer Intellisync Lotus www.lotus.com Lotus www.lotus.com Tele-Support Software www.pumatech.com Now Synchronize PocketMirror Internet access Web Clipping Power On Software www.poweronsoftware.com Chapura, Inc. www.chapura.com Palm, Inc. www.palm.com Chapter 1 Page 3 Page 4 Introduction Chapter 2 Setting Up Your PalmModem® Connectivity Kit Before you use your PalmModem® connectivity kit, you must: s s s Install the batteries Configure your computer Configure your handheld You might also want to install appplications, such as e-mail, on your handheld. Installing the batteries To use your modem, you must first install two AAA alkaline batteries. The batteries fit in the compartment behind the battery door on the back of the modem. Make sure to click the door into place after installing the batteries. Note: A diagram in the interior of the battery compartment shows the orientation of the positive (+) and negative (-) ends of the batteries. When correctly installed, the clips in the battery compartment secure the batteries in place. Replacing batteries Under normal conditions, the AAA batteries provide approximately two and a half hours of continuous use. When your modem has approximately 15% of battery life remaining it will sound three short beeps, which repeat every five minutes until the batteries are drained. Replace the batteries as soon as possible. Chapter 2 Page 5 Configuring your computer Important: You do not need to configure your computer to connect to your ISP and download mail. If this is the only operation you want to perform with your modem, skip to "Configuring your handheld" later in this chapter. To use your modem to perform remote operations with your desktop computer, you must first complete the following steps: s s Make sure PalmTM Desktop organizer software settings are correct Leave your computer running and ready to receive a call A network HotSync® operation requires the following (consult your System Administrator for assistance): s s Your computer has TCP/IP support installed. Both your company's network system and its remote access server support TCP/IP. You have a remote access account. Your computer has Palm Desktop software version 4.0 or later installed. s s Everything you need to connect to your company's dial-in server (network modem) is included with Palm Desktop software version 4.0 or later and your Palm OS handheld software version 4.0 or later. You need to activate the feature, however, on both Palm Desktop software and your handheld. To set up your Windows computer for a remote HotSync operation: 1. Click the HotSync Manager icon in the system tray (bottomright corner of the taskbar) to open the HotSync Manager menu. 2. In the HotSync Manager menu, make sure Modem is checked. Or, if you want to synchronize using the network HotSync application, make sure Network is checked, and then skip to "Configuring your handheld" later in this chapter. 3. From the HotSync Manager menu, choose Setup. 4. Click the Modem tab and adjust the options as needed. See "Conducting a HotSync operation via modem" in your handheld handbook for additional information. 5. Click OK. Page 6 Setting Up Your PalmModem® Connectivity Kit To set up your Macintosh for a remote HotSync operation: 1. Click the HotSync Manager icon from the Instant Palm Desktop menu (upper-right corner of your screen). 2. From the HotSync menu, select HotSync Setup, and on the Serial Port Settings tab make sure Modem is checked. 3. Adjust the Modem Setup options as needed. 4. From the File menu, choose Quit. Configuring your handheld Before you use your PalmModem connectivity kit, you must configure your handheld to communicate with it. To prepare your handheld for a modem HotSync operation: 1. Tap the Applications icon 2. Tap the HotSync icon 3. Tap Modem. . . Tap here 4. Tap the pick list below the icon and select a modem configuration. Select a modem configuration Chapter 2 Page 7 5. Tap the Enter phone # box. Tap here Note: If you plan to connect to your company's dial-in server (network modem) instead of a computer modem, see "To prepare your handheld for a network HotSync operation:" later in this chapter. 6. Enter the telephone number to access the modem connected to your computer. 7. If needed, enter a dial prefix (such as "9") to access an outside line, and then tap the Dial Prefix check box. Tip: To add a "pause" in the dialing sequence, enter a comma in the field. Each comma equals a two second pause. 8. If the phone line you're using for the handheld has Call Waiting, select the Disable call waiting check box to avoid an interruption during the modem HotSync operation. 9. If you want to use a calling card to place the call, select the check box and enter the calling card number. 10. Tap OK. To select Connection Preferences for a modem HotSync operation: 1. Tap the Applications icon 2. Tap the Preferences icon . . 3. Tap the pick list in the upper-right corner and select Connection. 4. Tap the configuration you want to use. Page 8 Setting Up Your PalmModem® Connectivity Kit 5. Tap Edit. 6. Tap the Connect to pick list and select Modem. 7. Tap the Via pick list and select Cradle/Cable. 8. Adjust the other options as needed. Dialing Select the Rotary setting only if you are certain that your telephone service does not support TouchTone dialing. Note: When dialing from Europe, the modem supports TouchTone dialing only. Rotary and pulse dialing are not supported in Europe. Volume Controls the modem speaker volume. Chapter 2 Page 9 Details Provides access to the following optional settings: s Speed. Determines the modem speed for downloading data. s Country. Determines the country settings that are used. Flow Ctl. s Regulates the data sent to your modem. If your modem receives more data than its buffer can hold, the modem uses flow control to temporarily stop data transmission. s Init String. This field is used for standard AT commands that enable the modem to perform special functions. 9. Tap OK to save the settings. To prepare your handheld for a network HotSync operation: 1. Tap the Applications icon 2. Tap the HotSync icon 3. Tap the Menu icon 5. Tap Network. . . . 4. Tap Options, then tap Modem Sync Prefs. 6. Tap OK. 7. Tap Select Service. Page 10 Setting Up Your PalmModem® Connectivity Kit Tap here Note: See "Network preferences and TCP/IP software" in your handheld handbook for information on creating a network connection. 8. Tap Service and select a service. Tap here 9. Tap Done. Note: Before performing a network HotSync operation, you must enable the network HotSync technology and perform a local HotSync operation. Contact your System Administrator to set up the network HotSync technology, and for additional information, go to this web site: http://www.palm.com. Selecting conduits for a modem HotSync operation The Conduit Setup dialog box on your handheld enables you to define which files and/or applications synchronize during a modem HotSync operation. You can use these settings to minimize the time required to synchronize data with a modem. Chapter 2 Page 11 To change conduits for a modem HotSync operation: 1. Tap the Applications icon 2. Tap the HotSync icon 3. Tap the Menu icon . . . 4. Tap Options, and then tap Conduit Setup. 5. Tap the check boxes to deselect the files and applications that you do not want to synchronize during a modem HotSync operation. The default setting is to synchronize all files. Note: Applications that do not have a database (such as games) do not synchronize -- even if you select the item in the Conduit Setup dialog box. 6. Tap OK. Installing applications on your handheld Before you install any applications, such as e-mail, on your handheld, it's a good idea to perform a HotSync operation to back up your data. To install an application from a Windows computer: 1. Insert the CD-ROM into the CD-ROM drive. Note: If installation does not begin, click the Windows Start button, choose Run, enter D:/autorun.exe, and then click OK. If necessary, replace D: with the drive letter assign ...