User manual PALM TUNGSTEN W

Handbook for PalmTM TungstenTM W Handhelds Copyright © 2003 Palm, Inc. All rights reserved. Graffiti, HotSync, MultiMail, PalmModem, PalmSource, the Palm logo, and Palm OS are registered trademarks of Palm, Inc. The HotSync logo, Palm, Palm Powered, Tungsten, and VersaMail are trademarks of Palm, Inc. CIC and Jot are registered trademarks of Computer Intelligence Corporation. All other brands are trademarks or registered trademarks of their respective owners. Disclaimer and Limitation of Liability Palm, Inc. assumes no responsibility for any damage or loss resulting from the use of this guide. Palm, Inc. assumes no responsibility for any loss or claims by third parties which may arise through the use of this software. Palm, Inc. assumes no responsibility for any damage or loss caused by deletion of data as a result of malfunction, dead battery, or repairs. Be sure to make backup copies of all important data on other media to protect against data loss. IMPORTANT Please read the End User Software License Agreement with this product before using the accompanying software program(s). Using any part of the software indicates that you accept the terms of the End User Software License Agreement. Software Download Available PalmTM Desktop software is supplied on a CD-ROM disc. If you do not have access to a CD-ROM drive for your computer, you can download the Palm Desktop software from www.palm.com. PN: 407-5702A Contents About This Book . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1 Chapter 1: Welcome . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3 System requirements . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4 Minimum requirements: Windows computers . . . . . . . . . . . . . . . . . . . . . . . . 4 Minimum requirements: Mac computers . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4 Wireless service . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5 Making a call in a medical or safety emergency . . . . . . . . . . . . . . . . . . . . . . . . . . 6 Software Download Available . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6 Compatibility of third-party applications . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6 Finding information . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7 Chapter 2: Exploring Your Handheld . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9 Locating handheld components . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10 Locating front panel controls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10 Using the indicator light . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 12 Locating back panel components . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 13 Adding an expansion card . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 14 Using the backlight . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 15 Chapter 3: Navigating and Entering Data . . . . . . . . . . . . . . . . . . . . . . . . . . 17 Tapping . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 17 Using the navigator . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 18 Using the keyboard . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 19 Typing capital letters . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 20 Accessing international and special characters . . . . . . . . . . . . . . . . . . . . . . . 20 Using the Function key . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 22 Using menu commands . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 23 Using ShortCuts . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 24 Using elements of the handheld interface . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 24 Using Graffiti® 2 writing to enter data . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 26 Learning Graffiti 2 concepts . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 27 Graffiti 2 tips . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 29 Graffiti 2 alphabet . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 29 iii Contents Capital letters . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 30 Graffiti 2 numbers . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 31 Punctuation marks . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 31 Accented characters . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 32 Symbols and other special characters . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 33 Graffiti 2 Gestures . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 34 Graffiti 2 ShortCuts . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 34 Beaming data . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 35 Using your computer keyboard . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 37 Importing data . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 38 Importing data from a Windows computer . . . . . . . . . . . . . . . . . . . . . . . . . . 38 Importing data from a Mac computer . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 39 Chapter 4: Working with Applications . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 41 Opening applications . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 41 Other ways to open applications . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 42 Opening expansion card applications . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 42 Switching between applications . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 42 Categorizing applications . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 43 Changing the Applications Launcher display . . . . . . . . . . . . . . . . . . . . . . . . . . 44 Copying applications to or from an expansion card . . . . . . . . . . . . . . . . . . . . . 45 Selecting copy settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 47 Using menus . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 47 Choosing application preferences . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 49 Performing common tasks . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 49 Creating records . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 49 Editing records . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 50 Deleting records . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 51 Purging records . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 52 Categorizing records . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 53 Finding information . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 56 Sorting lists of records . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 60 Attaching notes . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 62 Choosing fonts . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 63 Receiving alerts . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 64 Hiding or masking private records . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 65 iv Contents Installing and removing applications . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 65 Installing add-on applications . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 65 Removing applications . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 69 Removing Palm Desktop software . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 69 Chapter 5: Using Address Book . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 71 Creating an Address Book entry . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 72 Selecting types of phone numbers . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 73 Changing Address Entry details . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 74 Making connections from Address Book . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 74 Quick Connect . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 74 Tap-to-Connect . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 76 Address Book menus . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 76 Record menus . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 77 Options menus . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 77 Chapter 6: Using Calculator . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 79 Performing calculations . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 79 Viewing recent calculations . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 80 Using Calculator menus . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 81 Chapter 7: Using Card Info . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 83 Reviewing Card Information . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 83 Renaming a card . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 84 Formatting a card . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 84 Managing an expansion card . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 85 Using the Card Info menu . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 85 Chapter 8: Using Date Book . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 87 Scheduling an event . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 88 Selecting an event . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 91 Rescheduling an event . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 91 Setting an alarm for an event . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 91 Scheduling repeating or continuous events . . . . . . . . . . . . . . . . . . . . . . . . . . . . 93 Changing repeating or continuous events . . . . . . . . . . . . . . . . . . . . . . . . . . . 94 Considerations for repeating or continuous events . . . . . . . . . . . . . . . . . . . 94 Changing the Date Book view . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 95 Working in Week view . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 95 Working in Month view . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 96 Working in Agenda view . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 97 v Contents Spotting event conflicts . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 98 Date Book menus, preferences, and display options . . . . . . . . . . . . . . . . . . . . . 98 Record menu . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 98 Options menu . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 99 Chapter 9: Using Expense . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 101 Adding expense items . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 102 Changing the date of an Expense item . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 102 Entering receipt details . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 103 Customizing the Currency pick list . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 104 Changing the default currency . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 105 Defining a custom currency symbol . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 105 Setting Show Options . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 106 Working with Expense data on your computer . . . . . . . . . . . . . . . . . . . . . . . . 107 Displaying the euro on your computer . . . . . . . . . . . . . . . . . . . . . . . . . . . . 107 Printing the euro . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 107 Using Expense menus . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 107 Record menu . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 108 Options menu . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 108 Chapter 10: Using Memo Pad . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 109 Creating memos . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 109 Reviewing memos . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 110 Using Memo Pad menus . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 110 Record menus . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 111 Options menus . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 111 Chapter 11: Using PalmTM Mobile . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 113 Using your hands-free headset . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 114 Opening Palm Mobile . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 116 Answering a phone call . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 117 Dialing a number from the keypad . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 118 Redialing the most recently dialed number . . . . . . . . . . . . . . . . . . . . . . . . . 118 Dialing a number from a SIM phone book . . . . . . . . . . . . . . . . . . . . . . . . . . . . 119 Managing a phone call . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 120 Answering call waiting . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 121 Using conference calling . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 121 Creating a conference call . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 121 Managing a conference call . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 122 Transferring a call . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 125 vi Contents Retrieving voicemail . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 125 Using speed dial . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 127 Creating a speed-dial entry . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 127 Dialing a speed-dial entry . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 128 Editing a speed-dial entry . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 129 Using the Call History list . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 130 Dialing a number from the Call History list . . . . . . . . . . . . . . . . . . . . . . . . 130 Using redial reminders . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 131 Creating a redial reminder . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 131 Managing redial reminders . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 132 Managing profiles . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 133 Managing ring tunes . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 135 Using Palm Mobile menus . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 135 Mobile menu . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 136 Options menu . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 136 Chapter 12: Using Note Pad . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 139 Creating a note . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 140 Reviewing notes . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 140 Changing Note Pad color settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 141 Setting an alarm for a note . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 141 Using Note Pad menus . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 143 Record menu . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 143 Options menus . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 144 Chapter 13: Using SIM Services . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 145 Accessing a service . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 145 Using the SIM Services menu . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 146 Options menu . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 146 Chapter 14: Using SMS . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 147 Creating messages . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 148 Sending and receiving messages . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 150 Viewing messages . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 151 Working with draft messages . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 154 Adding a signature to a message . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 155 Sending data from another application . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 155 Setting preferences . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 156 vii Contents Using SMS menus . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 158 Message menu . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 158 Options menu . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 159 Chapter 15: Using To Do List . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 161 Creating list items . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 162 Setting priority . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 162 Checking off a To Do List item . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 163 Changing To Do List item details . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 164 Setting a due date . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 164 Setting To Do Preferences . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 165 Using To Do List menus . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 166 Record menu . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 166 Options menu . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 166 Chapter 16: Using PalmTM VersaMailTM Personal E-mail Software . . . . . 167 VersaMailTM application features . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 167 Getting started with the VersaMail application . . . . . . . . . . . . . . . . . . . . . . . . 168 Synchronizing an existing username . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 168 Upgrading a MultiMail/VersaMail database . . . . . . . . . . . . . . . . . . . . . . . 168 Setting up and managing e-mail accounts . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 169 Account and connection types . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 169 Network e-mail account prerequisites . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 170 Creating a network e-mail account . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 172 Creating a synchronize-only account . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 179 Editing e-mail accounts . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 186 Deleting an e-mail account . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 193 Selecting a different service for a given e-mail account . . . . . . . . . . . . . . . 194 Troubleshooting account access problems . . . . . . . . . . . . . . . . . . . . . . . . . . 196 Getting, sending, and managing e-mail . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 196 Getting e-mail . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 197 Auto get mail with notification . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 200 Creating and editing mail folders . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 219 Creating and sending new e-mail . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 220 Working with URLs . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 232 Working with attachments . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 232 Deleting messages . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 242 Emptying the trash . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 245 Marking messages as read or unread . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 247 viii Contents Setting preferences for getting and deleting e-mail . . . . . . . . . . . . . . . . . . 248 Adding or updating an Address Book entry directly from a message . . 250 Synchronizing e-mail between the handheld and the desktop . . . . . . . . . . . 251 Configuring an account in HotSync Manager . . . . . . . . . . . . . . . . . . . . . . . 251 Setting synchronization options and account settings . . . . . . . . . . . . . . . . 252 Converting attached files . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 265 Synchronizing an account . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 267 Going beyond the basics . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 269 Managing mail filters . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 270 Managing mail settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 274 Adding APOP to an account . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 282 Adding ESMTP to an account . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 283 Setting advanced account preferences . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 284 Cutting and copying text from an e-mail message for use in other applications . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 286 Using the command bar . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 287 Changing e-mail header details . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 288 Backing up mail databases . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 289 Wireless IMAP folder synchronization . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 290 Five-way navigation in the VersaMail application . . . . . . . . . . . . . . . . . . . 292 Keyboard shortcuts in the VersaMail application . . . . . . . . . . . . . . . . . . . . 294 Chapter 17: Using PalmTM WAP Browser . . . . . . . . . . . . . . . . . . . . . . . . . . 295 Opening Palm WAP Browser . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 295 Opening a WAP site . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 296 Browsing a WAP site . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 297 Browsing secure WAP sites . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 298 Using bookmarks . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 299 Adding a bookmark . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 299 Visiting a bookmarked WAP site . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 301 Editing a bookmark . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 301 Deleting a bookmark . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 302 Using your Push Inbox . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 303 Using advanced features . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 304 Changing gateways . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 304 Setting advanced options . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 305 Using cache memory . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 305 Selecting an Access Point Name . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 306 Selecting Mode . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 307 ix Contents Using the security features . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 308 Creating password and signature key pairs . . . . . . . . . . . . . . . . . . . . . . . . 308 Changing your password or signature . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 310 Viewing the public key and the signed key . . . . . . . . . . . . . . . . . . . . . . . . . 312 Storing certificates . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 313 Viewing certificates . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 315 Using Palm WAP Browser menus . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 315 Go menu . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 315 Options menu . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 316 Chapter 18: Using World Clock . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 317 Setting the primary location . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 318 Choosing a different primary location . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 319 Setting the secondary locations . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 320 Adding a location . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 321 Modifying a Location . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 322 Removing a location . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 322 Setting an alarm . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 323 Using World Clock menus . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 324 Chapter 19: Performing HotSync® Operations . . . . . . . . . . . . . . . . . . . . . 325 Selecting HotSync setup options . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 325 Customizing HotSync application settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . 327 Performing cradle/cable HotSync operations . . . . . . . . . . . . . . . . . . . . . . . . . 330 Performing a cradle/cable HotSync operation: Windows computer . . . 330 Performing a direct HotSync operation: Mac computer . . . . . . . . . . . . . . 332 Conducting IR HotSync operations . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 334 Preparing your computer for infrared communication . . . . . . . . . . . . . . . 334 Performing an IR HotSync operation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 336 Returning to cradle/cable HotSync operations . . . . . . . . . . . . . . . . . . . . . . 337 Conducting HotSync operations using an attached modem . . . . . . . . . . . . . 338 Preparing your computer for a modem HotSync operation . . . . . . . . . . . 338 Preparing your handheld for a modem HotSync operation . . . . . . . . . . . 340 Selecting the conduits for a modem HotSync operation . . . . . . . . . . . . . . 342 Performing a HotSync operation using an attached modem . . . . . . . . . . 342 Conducting network HotSync operations . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 343 Connecting to your company's dial-in server . . . . . . . . . . . . . . . . . . . . . . . 343 Performing a network HotSync operation . . . . . . . . . . . . . . . . . . . . . . . . . . 346 Using File Link . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 346 x Contents Creating a user profile . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 346 Performing the first HotSync operation with a user profile . . . . . . . . . . . 348 Chapter 20: Setting Preferences for Your Handheld . . . . . . . . . . . . . . . . . 351 Viewing Preferences . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 352 Buttons preferences . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 352 Connection preferences . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 352 Creating and editing GPRS connections . . . . . . . . . . . . . . . . . . . . . . . . . . . . 353 Creating and editing GSM connections . . . . . . . . . . . . . . . . . . . . . . . . . . . . 356 IR to PC connection . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 357 Date and Time preferences . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 358 Digitizer preferences . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 359 Formats preferences . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 360 Country default . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 360 Time, date, week start, and numbers formats . . . . . . . . . . . . . . . . . . . . . . . 360 Keyboard preferences . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 361 Remapping keys . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 362 Mobile preferences . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 363 Turning the mobile radio on and off . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 364 Enabling call waiting . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 364 Concealing your number . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 365 Keeping the screen on during a call . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 366 Diverting your calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 366 Tracking your phone time . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 370 Checking your current status . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 371 Checking your GPRS network usage . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 373 Setting your network selection search mode . . . . . . . . . . . . . . . . . . . . . . . . 374 Viewing and editing your preferred networks list . . . . . . . . . . . . . . . . . . . 375 Setting PIN for mobile power on . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 378 Unlocking your SIM card . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 380 Setting call barring . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 381 Setting Fixed Number Dialing (FND) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 384 Using SIM phone books . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 388 Network preferences . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 389 Modem Accessory and TCP/IP software . . . . . . . . . . . . . . . . . . . . . . . . . . . 389 Selecting a service . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 390 Entering a password . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 391 Selecting a connection . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 392 Adding telephone settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 392 xi Contents Entering a prefix . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 393 Disabling call waiting . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 393 Using a calling card . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 394 Connecting to your service . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 394 Creating additional service templates . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 395 Adding detailed information to a service template . . . . . . . . . . . . . . . . . . 395 Idle timeout . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 396 Selecting Next Service . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 397 Defining primary and secondary DNS . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 397 IP address . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 398 Login scripts . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 399 Creating a login script on your handheld . . . . . . . . . . . . . . . . . . . . . . . . . . 399 Plug-in applications . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 401 Deleting a service template . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 401 Network preferences menu commands . . . . . . . . . . . . . . . . . . . . . . . . . . . . 402 Owner preferences . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 402 Power preferences . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 403 Automatic shutoff . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 403 Cradle settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 404 Beam Receive . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 404 Security preferences . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 404 Assigning a password . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 405 Locking your handheld . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 406 Recovering from a forgotten password . . . . . . . . . . . . . . . . . . . . . . . . . . . . 410 Making records private . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 410 ShortCuts preferences . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 412 Sounds & Alerts . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 414 System, game, and alarm sounds . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 414 Alarm Vibrate and indicator light settings . . . . . . . . . . . . . . . . . . . . . . . . . . 414 Appendix A: Maintaining Your Handheld . . . . . . . . . . . . . . . . . . . . . . . . . 415 Caring for your handheld . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 415 Battery considerations . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 416 Resetting your handheld . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 416 Performing a soft reset . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 417 Performing a hard reset . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 417 Installing and removing the SIM card . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 420 xii Contents Appendix B: Frequently Asked Questions . . . . . . . . . . . . . . . . . . . . . . . . . 423 Software installation problems . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 424 Operating problems . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 425 Tapping and writing problems . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 426 E-mail problems . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 426 Wireless problems . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 428 Palm WAP Browser problems . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 430 SMS problems . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 430 Palm Mobile problems . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 431 Application problems . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 431 HotSync problems . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 432 Beaming problems . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 437 Recharging problems . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 438 Password problems . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 438 Technical support . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 439 Product Regulatory and Safety Information . . . . . . . . . . . . . . . . . . . . . . . . 441 Index . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 451 xiii Contents xiv About This Book This handbook is designed to help you get up and running quickly on your PalmTM TungstenTM W handheld. It describes all you need to know about how to use your handheld and the applications that come with it. It describes: s s s s s s s s Enabling wireless features Making and receiving mobile phone calls Sending and receiving SMS messages Locating all the parts of your handheld Viewing and entering data Working with expansion cards Using your handheld with your computer Personalizing your handheld with your own preference settings After you become familiar with the basic functionality of your handheld, you can use the rest of this handbook as a reference for performing less common tasks, for maintaining your handheld, and for solving problems that might arise as you operate your handheld. 1 About This Book 2 CHAPTER 1 Welcome Your new PalmTM TungstenTM W handheld is wirelessly enabled so that you can use it to transmit and receive information over the airwaves. Use your handheld to do the following: s s s s s Send SMS (Short Message Service) messages. Read, compose, and send e-mail on-the-go. Browse or search the Internet. Make or receive a phone call. Stay organized and on time by keeping your appointments, contact information, and to-do items in one place. Quickly jot memos on the fly. s Before you can use these features, you must set up your handheld and install software on your desktop computer. To use your wireless features, you must install an activated subscriber identity module (SIM) card in your handheld. Your wireless service provider provides a SIM card. Contact your wireless service provider if you have questions about activating your SIM card. Read This First , an easy-to-follow installation guide that comes with your handheld, takes you through the process of successfully setting up your handheld. The guide contains important information that must be followed for initial setup of the features available on your handheld. If you are upgrading from another Palm OS® handheld, see www.palm.com and navigate to country-specific pages, if necessary. Access support information for PalmTM TungstenTM W for important upgrade instructions before beginning your Tungsten W handheld installation. IMPORTANT 3 Chapter 1 Welcome System requirements Before you install and operate PalmTM Desktop software, your computer system must meet the following minimum requirements. Minimum requirements: Windows computers The minimum requirements for Windows computers are as follows: s s IBM-compatible Pentium-class computer One of the following operating systems: ­ Windows NT 4.0 Workstation with SP6 or later (requires a serial cradle/cable, sold separately, and administrator rights to install Palm Desktop software) ­ Windows 98 ­ Windows ME ­ Windows 2000 Pro (requires administrator rights to install Palm Desktop software) ­ Windows XP Home or Pro (requires administrator rights to install Palm Desktop software) s s s Internet Explorer 4.01 with SP2 or later 50 megabytes (MB) available hard disk space VGA monitor or better (16 Bit or High Color, and 800 x 600 resolution recommended) CD-ROM or DVD-ROM drive (you can also download Palm Desktop software from www.palm.com/support/intl) Mouse One available USB port or serial port (serial cradle/cable sold separately) s s s Minimum requirements: Mac computers The minimum requirements for Mac computers are as follows: s s Mac computer or compatible with a PowerPC processor Mac OS ­ Mac OS 9, version 9.1 or later ­ Mac OS X, version 10.1.2 or later s s s 25MB available hard disk space 12MB available RAM Monitor that supports screen resolution of 800 x 600 or better 4 Wireless service s CD-ROM or DVD-ROM drive (you can also download Palm Desktop software by going to www.palm.com. Access country-specific pages if necessary.) Mouse One available USB port or serial port (serial cradle/cable sold separately and compatible with Mac OS 9 only) s s Wireless service IMPORTANT Whenever you use the wireless features of your handheld, please observe the guidelines or prohibitions on the use of wireless devices in your current location. For example, when you are on an airplane, do not turn on your radio at times when government or airline regulations prohibit the use of cellular phones. You can, of course, use all other applications of your handheld in accordance with airline regulations for electronic devices. Your handheld is equipped with a GSM/GPRS mobile radio, so you can transmit and receive information over the airwaves, wirelessly, from your handheld. You don't need to plug a wire into a wall socket, and you don't need a modem. After you charge the battery in your handheld, the mobile radio is ready for use. Follow the instructions in Read This First and this book to successfully set up and use your wireless features. IMPORTANT Read your wireless service provider's documentation to understand the features and options you have selected as part of your service contract with your wireless service provider. This handbook describes a wide range of wireless features that are usable only if the service is provided by your wireless service provider. Your handheld has a signal strength indicator to inform you of the availability and strength of wireless service in your immediate area. It also has an indicator showing your GPRS coverage. If you are having problems with your wireless coverage, see "Wireless problems" in Appendix B. GPRS coverage Signal strength indicator 5 Chapter 1 Welcome Making a call in a medical or safety emergency To make a call for emergency service: Press all four application buttons at once. You can make this call even without the SIM card installed, so long as your handheld's radio is on and you are in an area that has coverage. The call is free. Press the four application buttons at once to make a call for emergency service. Software Download Available Palm Desktop software is supplied on a CD-ROM disc. Check www.palm.com, country-specific pages if necessary, for updates and new versions of the software. Compatibility of third-party applications Palm works with developers of third-party add-on applications to ensure the compatibility of these applications with your new Palm handheld. Some thirdparty applications, however, may not have been upgraded to be compatible with your new Palm handheld, or they may not have been designed to incorporate all the features available in your handheld. If you suspect that a third-party application is adversely affecting the operation of your handheld, contact the developer of the application. In addition, Palm has information about some applications' compatibility with your handheld. To find this information, do one of the following: s Open your web browser and go to www.palm.com. Navigate to country-specific pages if necessary, and access the support information for Tungsten W. Look for a link leading to information on the compatibility of third-party applications. Read the readme file for your handheld. After you install Palm Desktop software on your computer, open the Palm folder. The readme file is located in the Helpnote folder. s 6 Finding information Finding information For installation information, see Read This First which came with your Tungsten W handheld. For comprehensive information about using your handheld, continue reading this electronic handbook. For support information, upgrade information, articles, and answers to questions, go to www.palm.com. Access country-specific pages if necessary, and access the support information for Tungsten W. For more information about using Palm Desktop software, see the following: s The handheld tutorial, Quick Tour. To access this tutorial, tap the Quick Tour icon from the Applications main screen. The Windows tutorial for Palm Desktop software, Desktop Quick Tour. To access this tutorial, open Palm Desktop software and select Quick Tour from the Help menu. The electronic Palm Desktop software for the Macintosh User's Guide. To access this guide, open the Palm folder and then open the Documentation folder. Double-click the file Palm Desktop.pdf. The online help for Palm Desktop software. To access the online help, open Palm Desktop software and select the Help menu. s s s 7 Chapter 1 Welcome 8 CHAPTER 2 Exploring Your Handheld Your wirelessly enabled PalmTM TungstenTM W handheld helps you stay in touch with important information while you are away from your desk. You can stay organized, on time, and up-to-date with daily tasks. Use your new handheld to do the following: s Compose and securely send and receive business or personal e-mail wirelessly. IMPORTANT Some E-mail service providers do not allow e-mail that originates from wireless handhelds to be sent through their servers. For more information, see "E-mail problems" in Appendix B and contact your e-mail service to see if it supports SMTP relay. Also, some companies restrict access to internal e-mail accounts when using a handheld. Check your company for their policy on use of handhelds. s Receive alerts when a new voicemail or SMS message arrives or a reminder occurs. Rely on any or all of the three alert modes: the indicator light, vibrator, or alarm sound. Support for the alert feature depends on your contract with your wireless service provider. Make phone calls using a hands-free headset. Set preferences for how you receive alarms: hearing a sound, seeing a blinking indicator light, or feeling your handheld vibrate. Choose any combination. Enter your schedule in Date Book. Keep all your contact names, addresses, and phone numbers in Address Book. Prioritize and assign your tasks a due date in To Do List. Set alarms from World Clock and Date Book to keep yourself on schedule and remind yourself of appointments, redial reminders, and notes. Synchronize your data with PalmTM Desktop software on your Windows or Mac computer so you can work with your personal information on your computer and maintain a copy of your information. Insert SD or MultiMediaCard expansion cards to add more software or memory, or to back up your data. Beam information to another device that has an infrared (IR) port. s s s s s s s s s 9 Chapter 2 Exploring Your Handheld Your handheld may come with an expansion card that contains additional software applications. If the expansion card is provided, the available applications are determined by your wireless service provider. After you install software from the expansion card, you may, depending on the applications provided, be able use your handheld to do the following: s s s Access Internet information. Access WAP content, applications, and games. Download and use web clipping applications that help you find specially formatted Internet information quickly. Locating handheld components Take a few moments to locate the front and back panel components of your handheld. Locating front panel controls Antenna cap Red and green indicator light IR port Screen Stylus Keyboard area Date Book Address Book Application buttons Navigator Select button Wireless E-mail Application buttons Power button/ Backlight control 10 Locating handheld components IR port Uses infrared technology to transmit data to and receive data from other Palm OS® handhelds, and to perform HotSync® operations. See "Using elements of the handheld interface" in Chapter 3 and see "Conducting IR HotSync operations" in Chapter 19 for more information. Based on preferences you set, indicates when you are within or out of range for wireless transmission. It also notifies you of incoming Date Book or World Clock alarms. See "Alarm Vibrate and indicator light settings" in Chapter 20. Houses the antenna for your mobile radio. Slides in and out of the slot in the side channel of the handheld. To use the stylus, remove it from the slot and hold it as you would a pen or pencil. Unscrew the top of the stylus to access the reset tool. The area where you type letters and numbers, and access special function keys. See Chapter 3 to learn how to type characters. Turns your handheld on or off and controls the backlight feature. If your handheld is turned off, pressing the power button turns the handheld on and returns you to the last screen you viewed. If your handheld is turned on, pressing the power button turns the unit off. Pressing the power button for about two seconds turns the backlight on or off. For more information on the backlight, see the next section, "Using the indicator light". Indicator light Antenna cap Stylus Keypad Power button/ Backlight control Application buttons Activate the individual handheld applications that correspond to the icons on the buttons: Date Book, Address Book, E-mail, and Wireless. See "Buttons preferences" in Chapter 20 for details on reassigning these buttons to open any application on your handheld. The five-way navigation button enables you to move up, down, right, and left in pick lists and menus. You can scroll down to view information below the viewing area, and scroll up to view the information above the viewing area. The navigator also has some special functions that are described in this handbook. Navigator 11 Chapter 2 Exploring Your Handheld Select button The navigator center Select button enables you to select items. The Select button also has some special functions that are described in this handbook. Displays the applications and information stored in your handheld. It is touch-sensitive and responds to the stylus. Screen Using the indicator light Indicator light The indicator light at the top of the handheld blinks or illuminates to indicate various status levels, based on preferences you set. The light can be set to indicate the following: s s The mobile radio is on and within wireless coverage range. The network has sent a notification to your handheld, indicating a missed call, a new voicemail message, or a World Clock alert. The mobile radio is on, but outside of the wireless coverage range. s For information about setting preferences for the indicator light, see "Alarm Vibrate and indicator light settings" in Chapter 20. 12 Locating handheld components Locating back panel components Headset jack Side channel for cover Service test point Reset button Expansion card slot Universal connector Headset jack Connects the hands-free headset to your handheld, enabling you to make or receive telephone calls. For use by Palm, Inc., authorized service personnel only. Under normal use, you should not have to use the reset button. See "Resetting your handheld" in Appendix A for information about when and how to use the reset button. Accepts SD or MultiMediaCard expansion cards, enabling you to add more memory, applications, or Bluetooth functionality. You can also back up data to an expansion card. NOTE Expansion cards are purchased separately. Service test point Reset button Expansion card slot Universal connector Connects your handheld to the cradle, which in turn connects to the back of your computer and through the AC adapter to the wall current. This allows you to recharge your handheld as well as update the information between your handheld and computer using HotSync technology. The universal connector also connects peripheral hardware devices to your handheld. Side channel The left side channel holds the front cover, which slides in and out. 13 Chapter 2 Exploring Your Handheld Adding an expansion card A tiny expansion card (sold separately) increases the variety of tasks you can do and the amount of space you have for storing software and data on your handheld. To insert a card: 1. 2. Insert the card in the direction shown by the icon. Push the card in with your thumb. You feel the card lock and hear the system sound. Notched corner Label on card faced down Push To remove a card: 1. 2. Push lightly against the card with your thumb. When the card is released, you hear the system sound. Push For complete information about working with expansion cards, see Chapter 7. 14 Using the backlight Using the backlight The backlight makes it easy for you to see the information on your handheld. The backlight is on by default but can be turned off to extend battery life. You can turn on, off, or adjust the backlight in the following ways: s Turn off the backlight and power automatically (after a period of inactivity) in the Mobile application with the Automatic shutoff feature. See "Power preferences" in Chapter 20 for more information. Turn the backlight on or off by pressing the power button and holding it down for about two seconds. Release the button when the backlight turns on or off. Disable the backlight or adjust the backlight brightness level using the Adjust Brightness dialog box. s s To enable the backlight or adjust the backlight level: 1. 2. 3. Press Function + Brightness . Tap the Enable Backlight check box to select it. Tap to the left or right of the slider to adjust the brightness in small increments, or drag the slider to change the brightness in large increments. 15 Chapter 2 Exploring Your Handheld 16 CHAPTER 3 Navigating and Entering Data This chapter explains how to enter data into your handheld, navigate around the interface, and use menu commands. There are several ways to enter data, to navigate, and to use menu commands: s s s s s Tapping Using the five-way navigator Using the handheld keyboard Beaming data from another device that has an infrared port Entering or importing data in PalmTM Desktop software and then synchronizing with your handheld Tapping Like using a mouse to click elements on a computer screen, using the stylus to tap elements on your handheld screen is the basic action that gets things done on your handheld. The first time you start your handheld, setup instructions appear on the screen. These instructions include a calibration screen. Calibration aligns the internal circuitry of your handheld with its touch-sensitive screen so that when you tap an element on the screen, the handheld can detect exactly which task you want to perform. IMPORTANT Always use the point of the stylus for tapping or making strokes on the handheld screen. Never use an actual pen, pencil, or other sharp object to write on the handheld screen. Also, when you first calibrate your handheld, be sure to wait for each target to appear after tapping the previous target only once. With your handheld turned on, you can tap the handheld screen to do many operations, such as the following: s s s Open applications Choose menu commands Select options in dialog boxes 17 Chapter 3 Navigating and Entering Data Just as you can drag the mouse to select text or move objects on your computer, you can also drag the stylus to select text. You can also use the stylus to drag the slider of any scroll bar. Using the navigator When you work with most applications, the navigator on the front panel of your handheld makes it easy for you to navigate among and select your entries. You can use the navigator to perform tasks without the stylus using one hand. See Chapter 4 and Chapter 5 for additional information about using the navigator with Address Book, and Chapter 8 for additional information on using the navigator with Date Book. To navigate in list screens, do any of the following: s s s s Press Select to position the navigator on a list item. Press Up or Down on the navigator to scroll an entire screen of records. Press and hold Up or Down on the navigator to accelerate the scrolling. Press Select on the navigator to insert the selection highlight. When the selection highlight is present, you can do the following: ­ Press Up or Down on the navigator to scroll to the previous or next records. ­ Press Select again to view the selected record. ­ Press Left on the navigator to remove the selection highlight. To navigate in record screens: 1. 2. Press Up or Down on the navigator to scroll within the current record. Press Right or Left on the navigator to scroll to the previous or next record. (This feature is not available in Address Book.) Press Select on the navigator to return to the list screen. 3. 18 Using the keyboard To navigate in dialog boxes: s While a pick list is open, press Up or Down on the navigator to highlight an item, and then press Select on the navigator to select the item. Press Select on the navigator to close a dialog. If there's only one button, pressing Select activates that button. If there's multiple buttons, Select activates affirming buttons such as OK, Yes, or Done. s Read dialog boxes carefully. Sometimes, selecting OK or Yes results in deleting data. IMPORTANT Using the keyboard You can quickly and accurately enter text or numbers on your handheld using the keyboard. The keyboard also has special function keys that enable you to access features. Another feature is AutoCorrect, which automatically corrects some common misspellings when entering data from the keyboard. Below the keyboard are application buttons and the 5-way navigator that enables you to navigate menus and pick lists quickly without using the stylus. These features are described in Chapter 2. Letter and number keys Delete key Return/Enter key Home/ShortCut key Command/Menu key Tab/Brightness key Function key CAPS/Find key Space/Symbol key Letter and number keys: Enables you to enter letters and numbers. You can change the key response from the Keyboard preferences screen. See "Keyboard preferences" in Chapter 20. You can also access international characters using the navigator control. See "Accessing international and special characters" later in this chapter. Tab/Brightness key: Adds a tab or opens the Brightness dialog box. For more information on the Brightness dialog box, see "Using the indicator light" in Chapter 2. 19 Chapter 3 Navigating and Entering Data Function key: Press to access the secondary character set. See "Using the Function key" later in this chapter. Capitalizes letters or opens the Find dialog box. For more information on capitalizing letters, see the next section "Typing capital letters". For information on the Find dialog box, see "Finding information" in Chapter 4. CAPS/Find key: Space/Symbol key: Adds a space to the text or opens the onscreen keyboards. For more information about the onscreen keyboards, see "Accessing the onscreen keyboards" later in this chapter. Command/Menu key: Opens the Command toolbar or Menu. For information about the Command mode, see "Menu commands" in Chapter 4. For more information about Menus, see "Using menus" in Chapter 4. Home/ShortCut key: Opens the Application Launcher or enables you to enter a text ShortCut. For more information on ShortCuts, see "Using ShortCuts" later in this chapter. Return/Enter key: Adds a manual return to the next line or enters the Deletes the previous character. data. Delete/Backspace key: Typing capital letters The keyboard enables you to capitalize letters in two ways: s s Use the CAPS key . Press the CAPS key twice to initiate CAPS lock. Press and hold the key. This feature works only when the Keyboard preference Repeat Function is set to Capital. See "Keyboard preferences" in Chapter 20 for more information. Accessing international and special characters You can access international and special characters directly from the keyboard or from onscreen keyboards. These character sets enable you to communicate accurately through your memos or wireless messages. Accessing from the keyboard You can access international characters from the keyboard by pressing and holding a key, and then pressing Up and Down on the navigator. The character on the screen scrolls through a sequence of related international characters. You can scroll though the sequence either forward or backward depending on whether you are pressing Up or Down on the navigator. NOTE This feature does not work with every key or with the Function key secondary character set. 20 Using the keyboard To access international characters from the keyboard: 1. 2. 3. Press and hold a key. Press Up or Down on the navigator. Accessing the onscreen keyboards You can open the onscreen keyboards anytime you need to enter special characters or numbers on your handheld. To use the onscreen keyboard: 1. 2. 3. Open any application (such as Memo Pad). Tap any record, or tap New. Press Function + Symbol . When a keyboard is open, you can tap to open any of the other keyboards. Alpha Tab Caps lock Caps shift Tap here to display alphabetic keyboard Backspace Carriage return Numeric International Tap here to display numeric keyboard Symbol Tap here to display international keyboard Tap here to display symbol keyboard After you finish, tap Done to close the onscreen keyboard and place the text in the record. 21 Chapter 3 Navigating and Entering Data Using the Function key The Function key enables you to access the secondary character or feature set from each of the keys. The secondary character and feature set is labeled in blue in the upper right on each available key. Function key When you press Function , a dot appears in the lower-right corner, indicating that the next key pressed will use the secondary character or feature set. If you press the Function twice, the dot changes to a "1" and the function feature remains locked. Pressing Function again unlocks it. Function active icon Function lock icon Using special features In addition to characters, the Function key accesses special features on some of the keys. The following keys have special features: Brightness key: Opens the Brightness dialog box. See "Using the backlight" in Chapter 2 for more information. Find key: Opens the Find dialog box. See "Using Find" in Chapter 4 for more information. Menu key: Opens the menu for the current screen. For more information, see "Using menus" in Chapter 4 and see the next section, "Using menu commands". 22 Using the keyboard Using menu commands By using the menu commands you can access many functions directly from the keyboard without tapping. Most menu commands have an equivalent Command stroke, which is similar to the keyboard shortcuts used to execute commands on computers. The command letters appear to the right of the command names. For example, to choose Select All in the Edit menu, press Command stroke , and type the letter s. Menu commands Command letters The command toolbar displays context-sensitive menu commands for the current screen. For example, if text is selected the menu icons displayed may be Undo, Cut, Copy, and Paste. Tap an icon to select the command. Undo Cut Copy Paste Beam Delete To use menu commands: 1. Press Command stroke . The Command toolbar opens at the bottom of the screen. The Command toolbar indicates that you are in Command mode. 2. Tap an icon or type the command letter immediately to choose the menu command. Command mode is active only for a short time. 23 Chapter 3 Navigating and Entering Data Using ShortCuts ShortCuts make entering commonly used words or phrases quick and easy. ShortCuts are similar to the Glossary or Autotext features of some word processors. The handheld comes with several predefined ShortCuts, and you can also create your own. Each ShortCut can represent up to 45 characters. For example, you might create a ShortCut for your name or for the header of a memo. See "ShortCuts preferences" in Chapter 20 to learn about creating your own ShortCuts. To use a ShortCut: 1. Press Function + ShortCut . When you press the ShortCut key, the ShortCut symbol appears at the insertion point to show that you are in ShortCut mode. 2. Type the ShortCut characters. Using elements of the handheld interface Menu bar Menu command Pick list Check box Previous/next arrows Command button Scroll bar Menu bar and menu commands A set of commands that are specific to the application. Not all applications have a menu bar. To access the menu bar, do one of the following: s s Tap the Menu bar. Press Function + Menu . To access the menu commands, do one of the following: s s s Tap the menu command on the menu. Use Right, Left, Up, or Down on the navigator. Press Command Stroke + the letter. For more information see "Using menu commands" later in this chapter. 24 Using elements of the handheld interface Check box When a checkmark appears in a check box, the corresponding option is active. To insert or remove a check mark: s s If a check box is empty, tapping it inserts a checkmark. If a check box is selected, tapping it removes the checkmark. Command buttons These appear in dialog boxes and at the bottom of application screens. To select a command button, do one of the following: s s Tap a button to perform a command. Press Select on the navigator to select buttons such as OK, Yes, or Done. Press Function Yes buttons. Press Function No buttons. + Enter to select the OK, Done, or , to select Cancel or s s + Backspace Next/previous arrows The left and right arrows display the previous and next record; the up and down arrows display the previous and next page of information. To use the arrows, do one of the following: s s Tap the arrows. Use Right, Left, Up, or Down on the navigator. Pick list A list of choices that you can select from. To use the pick list: s s s Tap the arrow to display a list of choices. Tap an item in the list. Use Up or Down on the navigator to scroll through the list and select an item. 25 Chapter 3 Navigating and Entering Data Scroll bar A bar that enables you to scroll up and down a page. To use the scroll bars: s Drag the slider, or tap the top or bottom arrow, to scroll the display one line at a time. To scroll to the previous page, tap the scroll bar just above the slider. To scroll to the next page, tap the scroll bar just below the slider. You can also scroll to the previous and next pages by pressing Up and Down on the navigator. s s Displaying online tips Many of the dialog boxes that appear on your handheld contain an online Tips icon in the upper-right corner. Online tips anticipate questions you have in a dialog box, provide shortcuts for using the dialog box, or give you other useful information. To display an online tip: 1. 2. Tap the Tips icon . After you review the tip, tap Done. Using Graffiti ® 2 writing to enter data IMPORTANT Before you can use Graffiti 2 writing, you must install Jot from the Software Essentials CD-ROM. When you install Jot, you can set your handheld to recognize either Graffiti 2 characters or Jot characters. If you choose Jot characters, see the instructions in that application for information. If you choose Graffiti 2 characters, read the following section for information. 26 Using Graffiti® 2 writing to enter data In this section you learn to create Graffiti 2 letters, numbers, punctuation, and symbols. You also learn some Graffiti 2 tips and tricks. Most people find they can enter text quickly and accurately with only minutes of practice. Graffiti 2 writing includes any character you can type on a standard keyboard. The Graffiti 2 characters closely resemble the uppercase letters of the regular alphabet, which makes Graffiti 2 writing easy to learn. Learning Graffiti 2 concepts There are four basic concepts for success with Graffiti 2 writing: s If you draw the character shape exactly as shown in the tables later in this chapter (like the shapes shown in the following diagram), you can achieve close to 100 percent accuracy. s The heavy dot on each shape shows where to begin the stroke. Certain characters have similar shapes but different beginning and end points. Always begin the stroke at the heavy dot. (You should not create the heavy dot; it is there only to show you where to begin the stroke.) Graffiti 2 includes symbols made with a single stroke and symbols made with multiple strokes. With some multi-stroke symbols, the first stroke is the same as a single stroke symbol. As a result, the down stroke for the letter "i" cannot be recognized as an "i" at the end of the down stroke. The "i" will not be recognized as an "i" until you enter another symbol that establishes, by its shape or position, that the down stroke was not part of a two-stroke character (such as a "t" or "k"), or until a limited time window expires. Similarly, recognition of a space symbol (a horizontal stroke from left to right) or a period symbol after a down stroke is dependent upon where the down stroke was drawn. s 27 Chapter 3 Navigating and Entering Data s The screen is divided into two parts: one for writing lowercase letters and one for writing numbers. Capital letters are formed across the imaginary line that divides the two areas. Write letters here Write numbers here To write Graffiti 2 characters: 1. Tap the screen where you want your text to appear. You must see a blinking cursor before you write the text. Use the tables on the following pages to find the stroke shape for the letter you want to create. For example, the stroke shown below creates the letter n. Lift stylus here 2. Start stroke at heavy dot 3. 4. Position the stylus in the left side of the screen. Start your stroke at the heavy dot, and draw the stroke shape as it appears in the tables. Lift the stylus from the screen at the end of the stroke shape. 5. When you lift the stylus from the screen, your handheld recognizes your stroke immediately and prints the letter at the insertion point on the screen. As soon as you lift the stylus from the screen, you can begin the stroke for the next character you want to write. 28 Using Graffiti® 2 writing to enter data To delete Graffiti 2 characters: s Set the insertion point to the right of the character you want to delete and make the backspace stroke. Backspace Graffiti 2 tips When using Graffiti 2 writing, keep these tips in mind: s Accuracy improves when you write large characters. Draw strokes that nearly fill the side of the screen. Write at natural speed. Writing too slowly can generate recognition errors. Press firmly and do not write on a slant. Vertical strokes should be parallel to the sides of the screen. s s Graffiti 2 alphabet The Graffiti 2 alphabet consists of the following letters: Draw letters on LEFT side of the screen Letter A Strokes Letter B Strokes C D E F G H I 1 K 2 J 1 L 2 N M O P 29