User Guide Wi-Fi Card by palmOne ® Copyright and Trademark © 2004-2005 palmOne, Inc. All rights reserved. palmOne, the palmOne logo, Tungsten, HotSync, Graffiti, VersaMail, and Zire are trademarks or registered trademarks owned by or licensed to palmOne, Inc. palmOne, Inc. uses the Bluetooth wireless technology trademark under express license from Bluetooth SIG, Inc., and the Wi-Fi wireless technology trademark under express license from Wi-Fi Alliance. All other brand and product names are or may be trademarks of, and are used to identify products or services of, their respective owners. Disclaimer and Limitation of Liability palmOne, Inc. assumes no responsibility for any damage or loss resulting from the use of this guide. palmOne, Inc. assumes no responsibility for any loss or claims by third parties which may arise through the use of this software. palmOne, Inc. assumes no responsibility for any damage or loss caused by deletion of data as a result of malfunction, dead battery, or repairs. Be sure to make backup copies of all important data on other media to protect against data loss. [ ! ] IMPORTANT Please read the End User Software License Agreement with this product before using the accompanying software program(s). Using any part of the software indicates that you accept the terms of the End User Software License Agreement. Agency Compliance Information Product regulatory and compliance information can be found in Product Regulatory Information later in this guide. PN: 406-10344-00 Wi-Fi® card by palmOne ii Table of Contents About This Book ......................................................................v Viewing this guide ........................................................................................v What's in this guide? ..................................................................................vii Chapter 1: Setting Up Wi-Fi® Network Connections ..........1 Inserting the Wi-Fi card ...............................................................................2 Removing the Wi-Fi card .............................................................................4 Setting up a nonencrypted network connection .......................................5 Setting up a WEP-encrypted network connection ....................................6 Connecting to a network ...........................................................................10 Chapter 2: Synchronizing Using a Wi-Fi® Connection ...... 11 Preparing your computer ..........................................................................12 Preparing your handheld ..........................................................................14 Synchronizing your handheld using a Wi-Fi connection.........................17 Chapter 3: Using a VPN Account ........................................19 Working with VPN accounts on your TungstenTM T5 or TungstenTM E2 handheld ......................................20 Setting up a VPN account on your Tungsten T5 or Tungsten E2 handheld ........................................................................20 Connecting to your VPN using your Tungsten T5 or Tungsten E2 handheld ........................................................................24 Using Auto-Connect on the Tungsten E2 handheld .........................27 Switching between VPN accounts on your Tungsten T5 or Tungsten E2 handheld ........................................................................28 Editing a VPN account on your Tungsten T5 or Tungsten E2 handheld ........................................................................29 Working with VPN accounts on your TungstenTM T3 or ZireTM 72 handheld ..............................................................................31 Wi-Fi® card by palmOne iii Setting up a VPN account on your Tungsten T3 or Zire 72 handheld ..................................................................................31 Switching between VPN accounts on your Tungsten T3 or Zire 72 handheld ..................................................................................35 Editing a VPN account on your Tungsten T3 or Zire 72 handheld ..36 Disabling and enabling VPN on your Tungsten T3 or Zire 72 handheld ..................................................................................38 Chapter 4: Managing Wi-Fi® Network Connections .........39 Turning Wi-Fi on or off ..............................................................................39 Viewing signal strength .............................................................................40 Viewing Wi-Fi connection information ....................................................42 Conserving battery power .........................................................................43 Changing the timeout period ....................................................................45 Setting up a peer-to-peer (ad hoc) network connection .........................46 Editing Wi-Fi network settings ..................................................................50 Chapter 5: Common Questions ...........................................56 Why can't I make a wireless connection? ................................................ Why can't I make a wireless connection when traveling internationally? .......................................................................... Why doesn't the VPN included with my handheld work with my corporate network? ..................................................................... Why can't I synchronize my handheld wirelessly? ................................. Why doesn't the Wi-Fi card software work after I restored my handheld from a backup or performed a hard reset? ...................... Why is my VPN connection failing? ......................................................... Contacting Technical Support .................................................................. 56 56 57 57 57 57 58 Chapter 6: Wi-Fi® Frequencies ............................................59 Product Regulatory Information ...........................................61 Index ........................................................................................69 Wi-Fi® card by palmOne iv About This Book [ ! ] Before You Begin Complete the steps in the Getting Started guide in your Wi-Fi card package to install the Wi-Fi software and insert the card into your handheld. This guide tells you how to set up and use your Wi-Fi® card by palmOne to connect to a range of wireless local area networks (WLAN) that use 802.11b radio communication, including encrypted and secured networks. [ ! ] IMPORTANT To use the Wi-Fi card, you must have access to a home or corporate network or a service plan with a network service provider (sold separately). You must also be within range of a wireless access point. Viewing this guide Here are some tips for using Acrobat Reader, to make it easier to read and find information in this guide: · Click Zoom In original view. repeatedly to magnify the page size. Click Zoom Out to return to the · Click an entry in the Table of Contents or Index to go directly to that section of the guide. · If you link to a page in the guide, click Previous View or (depending on your version of Acrobat Reader) to return to the page you were on before you clicked the link. · Click the Print icon to print pages. When selecting the page you want to print, be sure to use the file-page number shown at the bottom of your computer screen, not the page number that appears in the lower-right corner of the page. For example, to print the page you are reading right now, select page 5 (the file page), not page v. Wi-Fi® card by palmOne v Sidebars [ ! ] Before You Begin Tasks you must complete before you can do the steps described in the chapter. Tip A suggestion on how to use a feature more fully; a shortcut; a pointer to a related feature. Did You Know? An interesting fact about the topic being described; may include a pointer to more information. » Key Term A technical term related to the topic being described. The term may appear in this guide or only on your handheld. Wi-Fi® card by palmOne vi What's in this guide? Each chapter contains step-by-step instructions with cues for action, links to detailed information, and sidebars. Step-by-step instructions How-to information. Look for these cues in instructions: Continued A cue at the bottom of a page that means the procedure continues on the next page. A cue that signals the end of the procedure. You're done. A step that you must follow; otherwise, you could experience an error or even lose information. A step you might find useful. Information that applies only in certain cases or that tells more about a procedure step. Done [ ! ] IMPORTANT [ & ] OPTIONAL NOTE Wi-Fi® card by palmOne vii CHAPTER 1 Setting Up Wi-Fi® Network Connections » Key Term Wi-Fi network A wireless local area network (WLAN) based on the 802.11 standard. Key Term Wireless access point A network device with an antenna that provides wireless connections to a larger network. Key Term SSID The name that identifies a Wi-Fi network. If a network does not broadcast its SSID, you must get the SSID from the network administrator in order to connect to the network. » Your Wi-Fi® card by palmOne contains a built-in 802.11b radio that lets you connect your handheld to a Wi-Fi network (a wireless local area network). Many corporate organizations and public environments, such as your local coffee shop or library, offer access to a Wi-Fi network. Once you set up Wi-Fi network access on your handheld, you can quickly connect to it anytime you are within range of a Wi-Fi access point. A Wi-Fi network may be encrypted (secured) or nonencrypted, and it may or may not broadcast its name, or SSID. When you begin Wi-Fi setup, your handheld automatically displays networks within range that are broadcasting their SSID. Follow the instructions in this chapter for the type of network you want to set up. [ ! ] IMPORTANT If your handheld has Bluetooth® wireless technology installed, you must turn it off to use the Wi-Fi card. Be sure the Wi-Fi card is seated in the expansion card slot before you set up or connect to a Wi-Fi network. palmOne cannot guarantee interoperability between Wi-Fi and Bluetooth wireless technology, so we recommend that you turn off Bluetooth technology when using the Wi-Fi card. » Wi-Fi® card by palmOne 1 CHAPTER 1 Setting Up Wi-Fi® Network Connections [ ! ] Before You Begin Complete the steps in the Getting Started guide in your Wi-Fi card package to install the Wi-Fi software on your handheld. Your handheld must have at least 7MB of free memory to install the Wi-Fi software. Inserting the Wi-Fi card [ ! ] IMPORTANT Make sure that Bluetooth wireless feature is off before inserting the Wi-Fi card. See the Getting Started guide for instructions. 0 1 Insert the card into the expansion slot with the palmOne logo label facing the front of the handheld. palmOne logo label Tip You can conserve battery power by removing the Wi-Fi card or turning off Wi-Fi when you are not planning on using it for an extended period. Tip No confirmation tone when you insert the card? In Preferences, go to Sounds & Alerts and turn on the System Sound. 2 Push the card in until you hear the confirmation tone. The top of the card extends from the slot when the card is fully inserted. Push Fully inserted card Continued Wi-Fi® card by palmOne 2 CHAPTER 1 Setting Up Wi-Fi® Network Connections 3 4 In the Applications/Home screen , select Prefs , and then select Wi-Fi. From the Wi-Fi pick list, select On. The Wi-Fi card searches for available networks that publish their network names and tries to connect to one of them. This may take a few moments. Pick list 5 To connect to a different network, select it from the network pick list. If the network you want does not appear in the list, you need to set it up on your handheld. See Setting up a nonencrypted network connection or Setting up a WEP-encrypted network connection depending on the type of network you want to set up. Done Network pick list Wi-Fi® card by palmOne 3 CHAPTER 1 Setting Up Wi-Fi® Network Connections Tip Looking for a handy way to carry your expansion cards? You can purchase a variety of carrying cases. Visit www.palmOne.com and look for the Accessories link for your handheld. Removing the Wi-Fi card Wi-Fi turns off automatically when you remove the Wi-Fi card from the expansion slot. 0 1 Push lightly against the card with your thumb. Push 2 Slide the card out of the expansion slot. Done Wi-Fi® card by palmOne 4 CHAPTER 1 Setting Up Wi-Fi® Network Connections Setting up a nonencrypted network connection 0 1 2 In the Applications/Home screen , select Wi-Fi Setup . Select the network you want to connect to: a. Select Next. Select from the list of available networks, and select Next again. b. If the network d ...