Advanced Hybrid System User Manual Model No. KX-TA624 Please read this manual before using the Advanced Hybrid System. Thank you for purchasing this Panasonic Telephone System. System Components Model No. Service Unit KX-TA624 KX-T7020 KX-T7030 KX-T7130 KX-T7135 KX-T7050 KX-T7055 KX-T7040 Description Advanced Hybrid System (Main Unit) EMSS Proprietary Telephone EMSS Proprietary Telephone with Display EMSS Proprietary Telephone with Display EMSS Proprietary Telephone with Backlit Display EMSS Proprietary Telephone EMSS Proprietary Telephone DSS Console Telephone Optional Equipment User-supplied Equipment Single Line Telephones For your future reference SERIAL NO. (found on the side of the unit) DATE OF PURCHASE NAME OF DEALER DEALER'S ADDRESS DEALER'S TEL NO. 2 Cautions When using the KX-T7000 series, please note the following: · If a problem occurs, unplug the extension line and connect to a known working phone. If the known working phone operates properly, have the defective phone repaired by a specified Panasonic Factory Servicenter. If the known working phone does not operate properly, check the Advanced Hybrid System and the internal extension wiring. · Keep the unit away from heating appliances and electrical noise generating devices such as fluorescent lamps and motors. · The unit should be kept free of dust, moisture and vibration, and should not be exposed to direct sunlight. · Do not use benzine, thinner, or any abrasive powder to clean the cabinet. Wipe it with a soft cloth. · Do not use any handset other than a Panasonic handset. When you ship the product Carefully pack and send it prepaid, adequately insured and preferably in the original carton. Attach a postage-paid letter, detailing the symptom, to the outside of the carton. DO NOT send the product to the Executive or Regional Sales offices. They are NOT equipped to make repairs. Product service Panasonic Servicenters for this product are listed in the servicenter directory. Consult with your authorized Panasonic dealer for detailed instructions. WARNING: TO PREVENT FIRE OR SHOCK HAZARD, DO NOT EXPOSE THIS PRODUCT TO RAIN OR ANY TYPE OF MOISTURE. Accessory Order Information · Replacement parts and accessories are available through your local authorized parts distributor. · For ordering accessories, call toll free 1-800-332-5368. Part No. KX-J07W/B KX-J15W/B KX-J25W/B W: White B : Black Illustration Description Dimensions 213.36 cm {7 feet} 457.2 cm {15 feet} 762 cm {25 feet} Handset cord 3 Introduction Who Should Use This Manual This manual is designed for users of an Advanced Hybrid System, model number KX-TA624. It is to be used after the system is installed and System Programming is completed. The focus is Proprietary Telephones (PTs); KX-T7020/KX-T7030/KX-T7130/ KX-T7135/KX-T7050/KX-T7055, Single Line Telephones (SLTs) and their features. The step-by-step procedures required to activate each feature are explained in detail. Illustrations of the KX-TA624 system and the required System Programming are provided separately in the Installation Manual. How to Use This Manual This manual consists of the following sections. (Section 1) PT Overview Provides configuration information on PTs. It also provides an illustration of each telephone, identifies their feature buttons, supplies background information on these feature buttons, and gives the initial settings. (Section 2) Station Programming (Personal Programming) Provides the steps required to assign features to PT flexible buttons and to the PT system. (Section 3) Telephone Features Provides background information on the PT and SLT features and lists the steps required to activate each feature. (Section 4) DSS Console Features (KX-T7040) Provides background information on the DSS Console features and lists the steps required to activate each feature. (Section 5) Appendix Provides PT Display Examples, a Feature Number List, Tone List, and other information. 4 Introduction Features and Capabilities KX-TA624 is a sophisticated and powerful system which fulfills your expectations of an office communications system. Some of the special features are listed below. s Automatic Callback Busy (Camp-On) informs you when the selected outside (CO) line or the called party becomes idle. s Call Log, Incoming (-- Option) allows you to confirm the incoming outside call information on the display. You can also call back the caller by selecting one of the logged numbers. This feature is available only for the KX-T7030, KX-T7130 and KX-T7135. s Conference, Unattended allows you to leave a conference and let the other two parties continue a conversation when you are in a conference with two outside parties. You can also return to the conference. s Data Line Security prohibits various tones, such as a call waiting tone or hold recall tone, from sounding at an extension in the data communication mode. It also blocks overriding by other extensions, such as Executive Busy Override. s Direct Inward System Access (DISA) allows external callers to call extensions in the system. If an optional card is installed, an outgoing message will greet the caller and give information about how to access an extension. s Doorphone and Door Opener (-- Option) enables a conversation between you and a visitor at the door. You can also unlock the door for a few seconds from your phone. s Executive Busy Override allows you to enter into an existing conversation at an extension/outside (CO) line. s Message Waiting allows you to leave a message notice for another extension. The message waiting lamp (MESSAGE indicator) gives visual indication that a message has been received. s Paralleled Telephone Connection allows you to connect your PT in parallel with a single line telephone. Each telephone can have the same extension number so that you can use either telephone. s Voice Mail Integration (-- Option) has been upgraded to "APT Integration". In addition to standard services (Custom Service, Automated Attendant Service, Voice Mail Service, Interview Service) for outside callers, proprietary telephone users can take advantage of: x Live Call Screening -- you can monitor incoming calls like you would with a telephone answering machine. Take the call or let the caller leave a message. x Two-Way Recording -- you can record conversations into your mailbox or someone else's mailbox. x Voice Mail Transfer -- you can easily transfer a caller to a mailbox. 5 Introduction Terms Used in the Descriptions Feature Numbers A feature number is an access code for various features when programming or executing features using proprietary or single line telephones connected to the system. You can access available features by dialing the corresponding feature number (and additional parameter, if required). The lists of feature numbers are shown in the Appendix (Section 5). If you use a rotary telephone; It is not possible to access features that have " " or "#" in their feature numbers. Tones Various tone types, such as a Confirmation tone, Dial tone, Call Waiting tone, etc. are explained in the Appendix (Section 5). Display The PT display examples are given in each operation step, if required. The display information list is in the Appendix for your reference. Programming References The related and required programming titles are noted for your reference. System Programming should be done by the extension which is connected to jack number 01. A KX-T7030, KX-T7130 and KX-T7135 can be used for this programming. Station Programming is individual programming at your own proprietary telephone (PT). You can customize the extension to your needs using any type of proprietary telephone. Feature References The related feature titles are noted for your reference. 6 Table of Contents Section 1 PT Overview ........................................................... 1-1 1.1 Configuration .............................................................................. 1-2 Location of Controls .................................................................................................. 1-3 Feature Buttons .......................................................................................................... 1-8 Fixed Buttons ......................................................................................................... 1-8 Flexible Buttons ................................................................................................... 1-10 Line Access Buttons ............................................................................................ 1-11 Group-CO (G-CO) Button ................................................................................... 1-11 Other-CO (O-CO) Button .................................................................................... 1-12 Single-CO (S-CO) Button ................................................................................... 1-12 Initial Settings .......................................................................................................... 1-13 Display Contrast Adjustment (KX-T7030, KX-T7130 and KX-T7135 only) .... 1-13 When using the headset (KX-T7030, KX-T7130 and KX-T7135 only) ............ 1-13 Volume Control -- Handset Receiver/Headset/Ringer/Speaker ......................... 1-14 LED Indication ......................................................................................................... 1-15 Section 2 Station Programming (Personal Programming) .... 2-1 2.1 Station Programming Instructions ........................................... 2-2 2.2 Station Programming (Personal Programming) ..................... 2-6 Call Waiting Tone Type Assignment .......................................................................... 2-6 Flexible Button Assignment ....................................................................................... 2-7 Another Extension Message Waiting Button ......................................................... 2-7 Caller ID Indication Button ................................................................................... 2-8 Caller ID Selection Button .................................................................................... 2-9 Conference (CONF) Button ................................................................................. 2-10 Direct Station Selection (DSS) Button ................................................................ 2-11 FWD/DND Button ............................................................................................... 2-12 Group-CO (G-CO) Button ................................................................................... 2-12 Live Call Screening (LCS) Button ...................................................................... 2-13 Live Call Screening (LCS) Cancel Button .......................................................... 2-14 Log-In/Log-Out Button ....................................................................................... 2-15 One-Touch Dialing Button .................................................................................. 2-16 Other-CO (O-CO) Button .................................................................................... 2-17 Return to Message Waiting (MESSAGE) Button ............................................... 2-17 SAVE Button ....................................................................................................... 2-18 Single-CO (S-CO) Button ................................................................................... 2-19 Two-Way Record Button ..................................................................................... 2-20 7 Table of Contents Two-Way Transfer Button ................................................................................... 2-21 Voice Mail (VM) Transfer Button ....................................................................... 2-22 Intercom Alert Assignment ...................................................................................... 2-23 Live Call Screening Mode Set ................................................................................. 2-24 Outside (CO) Line Ringing Selection ...................................................................... 2-25 Preferred Line Assignment -- Incoming ................................................................. 2-26 No Line Preference -- Incoming ........................................................................ 2-26 Ringing Line Preference -- Incoming ................................................................ 2-27 Prime Line Preference -- Incoming .................................................................... 2-27 Preferred Line Assignment -- Outgoing ................................................................. 2-28 No Line Preference -- Outgoing ......................................................................... 2-28 Idle Line Preference -- Outgoing ....................................................................... 2-29 Prime Line Preference -- Outgoing .................................................................... 2-29 Self-Extension Number Confirmation (KX-T7030, KX-T7130 and KX-T7135 only) .................................................... 2-30 Station Programming Data Default Set ................................................................... 2-31 Section 3 Telephone Features ................................................. 3-1 3.1 Basic Operations ........................................................................ 3-2 Making Calls .............................................................................................................. 3-2 Intercom Calling .................................................................................................... 3-2 Outward Dialing .................................................................................................... 3-2 Receiving Calls .......................................................................................................... 3-3 3.2 Telephone Features ..................................................................... 3-4 A Absent Message Capability ........................................................................................ 3-4 Account Code Entry ................................................................................................... 3-7 Answering, Direct Outside (CO) Line ....................................................................... 3-9 Automatic Callback Busy (Camp-On) ..................................................................... 3-10 B Background Music (BGM) ...................................................................................... 3-12 Busy Station Signaling (BSS) .................................................................................. 3-13 C Call Forwarding -- SUMMARY ............................................................................. 3-14 Call Forwarding -- All Calls ............................................................................... 3-15 Call Forwarding -- Busy/No Answer ................................................................. 3-16 Call Forwarding -- to an Outside (CO) Line ...................................................... 3-17 Call Forwarding -- Follow Me ........................................................................... 3-18 8 Table of Contents Call Forwarding -- CANCEL ................................................................................. 3-19 Call Hold .................................................................................................................. 3-20 Call Hold, Exclusive ................................................................................................ 3-22 Call Hold Retrieve ................................................................................................... 3-23 Call Information/Log, Incoming .............................................................................. 3-24 Call Log, Incoming .................................................................................................. 3-26 Call Log Lock, Incoming in the Personal Area ....................................................... 3-31 Call Park ................................................................................................................... 3-32 Call Pickup, Directed ............................................................................................... 3-34 Call Pickup, Group ................................................................................................... 3-35 Call Pickup Deny ..................................................................................................... 3-36 Call Retrieving from a TAM (Telephone Answering Machine) .............................. 3-37 Call Splitting ............................................................................................................ 3-38 Call Transfer -- to Extension .................................................................................. 3-39 Call Transfer -- to an Outside (CO) Line ............................................................... 3-42 Call Waiting .............................................................................................................. 3-43 Call Waiting from a Central Office .......................................................................... 3-46 Caller ID Call Waiting ............................................................................................. 3-47 Conference ............................................................................................................... 3-49 Conference, Unattended ........................................................................................... 3-52 D Data Line Security ................................................................................................... 3-53 Direct Inward System Access (DISA) ..................................................................... 3-54 Do Not Disturb (DND) ............................................................................................ 3-58 Do Not Disturb (DND) Override ............................................................................. 3-59 Door Opener ............................................................................................................. 3-60 Doorphone Call ........................................................................................................ 3-62 E Electronic Station Lockout ...................................................................................... 3-64 Emergency Call ........................................................................................................ 3-66 Executive Busy Override -- Extension ................................................................... 3-67 Executive Busy Override -- Outside (CO) Line ..................................................... 3-68 Executive Busy Override Deny ................................................................................ 3-69 External Feature Access ........................................................................................... 3-70 F Flash ......................................................................................................................... 3-71 9 Table of Contents H Hands-free Answerback (-- for KX-T7020/KX-T7030/KX-T7130/KX-T7135 only) .............................. 3-72 Hands-free Operation (-- for KX-T7020/KX-T7030/KX-T7130/KX-T7135 only) .............................. 3-73 I Intercom Calling ...................................................................................................... 3-74 L Live Call Screening (LCS) ....................................................................................... 3-75 Lockout .................................................................................................................... 3-81 Log-In/Log-Out ........................................................................................................ 3-81 M Message Waiting ...................................................................................................... 3-83 Message Waiting for Another Extension ................................................................. 3-86 Message Waiting for Another Extension Lock ........................................................ 3-88 Microphone Mute (-- for KX-T7020/KX-T7030/KX-T7130/KX-T7135 only) .... 3-89 Mixed Station Dialing .............................................................................................. 3-89 O One-Touch Dialing ................................................................................................... 3-90 Operator Call ............................................................................................................ 3-91 Outward Dialing, Line Access -- SUMMARY ...................................................... 3-92 Line Access, Automatic ....................................................................................... 3-93 Line Access, Individual ....................................................................................... 3-94 Line Access, Outside (CO) Line Group .............................................................. 3-94 P Paging -- SUMMARY ............................................................................................ 3-95 Paging -- All ....................................................................................................... 3-96 Paging -- External ............................................................................................... 3-96 Paging -- Group .................................................................................................. 3-97 Paging -- ANSWER ................................................................................................ 3-98 Paging and Transfer ................................................................................................. 3-99 Paging -- DENY ................................................................................................... 3-102 Paralleled Telephone Connection ........................................................................... 3-103 Personal Speed Dialing .......................................................................................... 3-104 Pickup Dialing (Hot Line) (-- Single Line Telephone only) ................................ 3-106 Power Failure Transfer ........................................................................................... 3-107 Pulse to Tone Conversion ....................................................................................... 3-108 10 Table of Contents R Redial, Last Number .............................................................................................. 3-109 Redial, Saved Number ........................................................................................... 3-110 Room Monitor ........................................................................................................ 3-111 S Secret Dialing ......................................................................................................... 3-113 Station Feature Clear .............................................................................................. 3-114 Switching to Tone Alert ......................................................................................... 3-115 System Speed Dialing ............................................................................................ 3-116 T Time (Day/Night/Lunch) Service .......................................................................... 3-117 Timed Reminder ..................................................................................................... 3-118 Toll Restriction Override ....................................................................................... 3-120 Toll Restriction Override by Account Codes ..................................................... 3-120 Toll Restriction for System Speed Dialing ........................................................ 3-121 Toll Restriction -- Station Lock Boundary Class ............................................. 3-121 Two-Way Recording into Voice Mail ..................................................................... 3-122 V Voice Mail Integration for KX-TVS50/KX-TVS75/KX-TVS80/KX-TVS100/KX-TVS110 ...................... 3-124 Voice Mail Transfer ................................................................................................ 3-127 W Walking COS ......................................................................................................... 3-128 3.3 Operator/Manager Service Features .................................... 3-129 Manager Programming (Manager only) ................................................................ 3-130 Call Log, Incoming in the Common Area -- CLEAR ALL ................................. 3-132 Call Log Lock, Incoming in the Common Area .................................................... 3-133 Date and Time Setting ............................................................................................ 3-134 Electronic Station Lockout -- CANCEL ALL ...................................................... 3-135 Live Call Screening Password Control .................................................................. 3-136 Outgoing Message (OGM) .................................................................................... 3-137 Remote Station Lock Control ................................................................................ 3-139 The 301st Call Log, Incoming in the Common Area Treatment ............................3-141 Time (Day/Night/Lunch) Service Setting .............................................................. 3-142 Timed Reminder, Remote (Wake-Up Call) ........................................................... 3-144 Extension Password Set (Manager only) ............................................................... 3-146 11 Table of Contents Section 4 DSS Console Features (KX-T7040) ...................... 4-1 4.1 Configuration .............................................................................. 4-2 Location of Controls .................................................................................................. 4-3 4.2 DSS Console Features ................................................................ 4-4 Station Programming ................................................................................................. 4-4 Extension Number Assignment ............................................................................. 4-5 One-Touch Dialing Assignment ............................................................................ 4-5 One-Touch Access Assignment for System Features ............................................ 4-6 Another Extension Message Waiting Button Assignment ..................................... 4-6 Live Call Screening (LCS) Button Assignment .................................................... 4-7 Live Call Screening (LCS) Cancel Button Assignment ........................................ 4-7 Two-Way Record Button Assignment ................................................................... 4-8 Two-Way Transfer Button Assignment ................................................................. 4-8 Voice Mail (VM) Transfer Button Assignment ..................................................... 4-9 Day Button Assignment (Operator and Manager only) ........................................ 4-9 Night Button Assignment (Operator and Manager only) .................................... 4-10 Lunch Button Assignment (Operator and Manager only) ................................... 4-10 Station Lock Button Assignment (Operator and Manager only) ........................ 4-11 Station Programming Cancel ............................................................................... 4-11 Direct Station Dialing .............................................................................................. 4-12 One-Touch Dialing ................................................................................................... 4-12 One-Touch Access for System Features .................................................................. 4-12 Call Transfer ............................................................................................................. 4-13 Section 5 Appendix ................................................................. 5-1 Display Examples ...................................................................................................... 5-2 Feature Number List .................................................................................................. 5-8 Tone List ................................................................................................................... 5-11 Troubleshooting ....................................................................................................... 5-13 12 Section 1 PT Overview Contents 1.1 Configuration ..................................................................... 1-2 Location of Controls ........................................................... 1-3 Feature Buttons ................................................................... 1-8 Initial Settings ................................................................... 1-13 LED Indication ................................................................. 1-15 All illustrations used in the initial settings are based on the KX-T7130/ KX-T7135 model. 1.1 Configuration Panasonic Proprietary Telephones (PTs) are available to utilize various features of the KX-TA624 System, in addition to supporting basic telephone services (making and receiving calls). There are five PT models. KX-T7020 KX-T7030 KX-T7130 KX-T7135 KX-T7050 Display Speakerphone CO Buttons Programmable Feature Buttons Fixed Feature Buttons None Yes 12 4 16 char./line 16 char./line 16 char./line Yes 12 4 Yes 12 12 Yes 12 12 None Monitor only 12 4 KX-T7055 None Monitor only 3 3 Refer to the "Fixed Buttons" (1.1 Configuration) section. 1-2 PT Overview 1.1 Location of Controls s KX-T7020 MESSAGE Button FWD/DND Button CONF Button INTERCOM Button Configuration (Back View) -- See the diagram below. Programmable Feature Buttons Flexible CO Buttons TRANSFER Button PAUSE Button AUTO DIAL/STORE Button REDIAL Button FLASH Button HOLD Button AUTO ANSWER/MUTE Button SP-PHONE Button VOLUME MAX MIN RINGER HANDSET VOLUME TO HANDSET HIGH LOW Off NORMAL HIGH Connects to a handset. HANDSET VOLUME Selector -- Adjusts the volume level of the handset. RINGER VOLUME Selector -- Adjusts the volume level of the ringer. VOLUME Control -- Adjusts the volume level of the speaker volume. TO EMSS MEMORY SET · · PROGRAM Connects to the KX-TA624 System. MEMORY Switch -- Set to "SET". For station programming, set to "PROGRAM". PT Overview 1-3 1.1 s KX-T7030 MESSAGE Button FWD/DND Button CONF Button INTERCOM Button Configuration (Back View) -- See the diagram below. Programmable Feature Buttons LCD (Liquid Crystal Display) Flexible CO Buttons TRANSFER Button PAUSE Button REDIAL Button FLASH Button HOLD Button AUTO DIAL/STORE Button AUTO ANSWER/MUTE Button SP-PHONE Button VOLUME MAX MIN RINGER HANDSET VOLUME TO HANDSET/HEADSET HIGH LOW Off NORMAL HIGH Connects to a handset or headset. HANDSET VOLUME Selector -- Adjusts the volume level of the handset. RINGER VOLUME Selector -- Adjusts the volume level of the ringer. VOLUME Control -- Adjusts the volume level of the speaker volume. TO EMSS CONTRAST MEMORY HIGH · · · LOW HANDSET · · HEADSET SET · · PROGRAM MID Connects to the KX-TA624 System. MEMORY Switch -- Set to "SET". For station programming, set to "PROGRAM". HANDSET/HEADSET Selector -- Set to "HANDSET". To connect the headset, set to "HEADSET". CONTRAST Selector -- Adjusts the contrast of the Liquid Crystal Display. 1-4 PT Overview 1.1 s KX-T7130/KX-T7135 MESSAGE Button SAVE Button FWD/DND Button CONF Button INTERCOM Button Configuration (Back View) -- See the diagram below. Programmable Feature Buttons LCD (Liquid Crystal Display) Flexible CO Buttons TRANSFER Button PAUSE Button REDIAL Button FLASH Button HOLD Button AUTO DIAL/STORE Button AUTO ANSWER/MUTE Button SP-PHONE Button VOLUME MAX MIN RINGER HANDSET VOLUME TO HANDSET/HEADSET HIGH LOW Off NORMAL HIGH Connects to a handset or headset. HANDSET VOLUME Selector -- Adjusts the volume level of the handset. RINGER VOLUME Selector -- Adjusts the volume level of the ringer. VOLUME Control -- Adjusts the volume level of the speaker volume. TO EMSS CONTRAST MEMORY HIGH · · · LOW HANDSET · · HEADSET SET · · PROGRAM MID Connects to the KX-TA624 System. MEMORY Switch -- Set to "SET". For station programming, set to "PROGRAM". HANDSET/HEADSET Selector -- Set to "HANDSET". To connect the headset, set to "HEADSET". CONTRAST Selector -- Adjusts the contrast of the Liquid Crystal Display. PT Overview 1-5 1.1 s KX-T7050 MESSAGE Button INTERCOM Button Configuration (Back View) -- See the diagram below. Programmable Feature Buttons Flexible CO Buttons TRANSFER Button PAUSE Button REDIAL Button FLASH Button HOLD Button AUTO DIAL/STORE Button CONF Button MONITOR Button VOLUME MAX MIN RINGER HANDSET VOLUME TO HANDSET HIGH LOW Off NORMAL HIGH Connects to a handset. HANDSET VOLUME Selector -- Adjusts the volume level of the handset. RINGER VOLUME Selector -- Adjusts the volume level of the ringer. VOLUME Control -- Adjusts the volume level of the speaker volume. TO EMSS MEMORY SET · · PROGRAM Connects to the KX-TA624 System. MEMORY Switch -- Set to "SET". For station programming, set to "PROGRAM". 1-6 PT Overview 1.1 s KX-T7055 Configuration (Back View) -- See the diagram below. Programmable Feature Buttons INTERCOM Button Flexible CO Buttons TRANSFER Button PAUSE Button REDIAL Button FLASH Button HOLD Button AUTO DIAL/STORE Button CONF Button MONITOR Button VOLUME MAX MIN RINGER HANDSET VOLUME TO HANDSET HIGH LOW Off NORMAL HIGH Connects to a handset. HANDSET VOLUME Selector -- Adjusts the volume level of the handset. RINGER VOLUME Selector -- Adjusts the volume level of the ringer. VOLUME Control -- Adjusts the volume level of the speaker volume. TO EMSS MEMORY SET · · PROGRAM Connects to the KX-TA624 System. MEMORY Switch -- Set to "SET". For station programming, set to "PROGRAM". PT Overview 1-7 1.1 Feature Buttons Configuration PTs have the following types of Feature Buttons. · Fixed Buttons · Flexible CO Buttons · Programmable Feature Buttons Fixed Buttons Fixed buttons have specific features permanently assigned to them. These default feature assignments cannot be changed. The following table lists the fixed buttons located on each PT model. Feature Button AUTO ANSWER/MUTE AUTO DIAL/STORE CONF FLASHy FWD/DND HOLDy INTERCOM MESSAGE MONITOR PAUSEy REDIALy SAVEy SP-PHONE TRANSFERy " " indicates the button is available. y: The button is not provided with an LED (Light Emitting Diode). y y y y T7020 T7030 T7130 T7135 T7050 T7055 1-8 PT Overview