Hybrid IP-PBX User Manual Model KX-TDA30/KX-TDA100 KX-TDA200/KX-TDA600 Thank you for purchasing a Panasonic Hybrid IP-PBX. Please read this manual carefully before using this product and save this manual for future use. KX-TDA30: PSMPR Software File Version 4.0000 or later KX-TDA100/KX-TDA200: PMPR Software File Version 3.2000 or later KX-TDA600: PLMPR Software File Version 3.1000 or later Feature Highlights Call Centre This PBX can establish Incoming Call Distribution Groups (ICD Group) by which a large volume of calls from the external customers could be received. One extension can act as the supervisor, and monitor other group members. ICD Group 01 Voice Mail Integration You can forward your calls to a voice processing system and let calling parties leave messages in your mailbox when you are unable to receive calls. Message Message Customers ICD Group 02 Message Message Queuing 1.9 Utilising the Call Centre (Page 134) 1.10.5 If a Voice Processing System is Connected (Page 146) Wireless System This PBX optionally supports a Portable Station (PS) system. PSs can be used in the PBX with other wired telephones. PC Phone/PC Console This PBX supports the PC Phone/PC Console when your computer is connected to certain Panasonic telephones via USB interface. The PC Phone/PC Console provides advanced control and monitoring of your PBX. Computer Appendix (Page 215) Consult your dealer Easy Operation If you are using a certain Panasonic telephone that is equipped with a Navigator Key/Jog Dial and a display, it helps you to access the desired feature easily. Also, you will be informed of the arrival of an incoming call or a message waiting by the lamp if it is equipped. Call Record (Station Message Detail Recording) This PBX can record or print out call information: date, time, extension no., dialled no., duration, etc. Date Time Ext ······· ······· ······· ENTER 01/02/02 10:03AM 1230 01/02/02 11:07AM 2230 Navigator Key Jog Dial Message/Ringer Lamp 1.1 Before Operating the Telephones (Page 14) Consult your dealer 2 User Manual Built-in Simplified Voice Message You can set incoming calls to be redirected to your message box to let callers leave voice messages when you are unable to answer the phone. Hello, this is 204. Please leave your message. 1.6.2 Using Voice Messaging (Built-in Simplified Voice Message [SVM]) (KX-TDA30 only) (Page 97) User Manual 3 In This Manual, · The following abbreviations are used: APT Analogue Proprietary Telephone Display PT Proprietary Telephone with a Display DPT Digital Proprietary Telephone IP-PT IP Proprietary Telephone PS Portable Station PT Proprietary Telephone SLT Single Line Telephone · The suffix of each model number is omitted. · The illustrations of the PBX are based on the KX-TDA200. · The following icons are used frequently. !! Hints Conditions Important Notice Prior to connection of this product, please verify that the intended operating environment is supported. Satisfactory performance cannot be guaranteed for the following: ­ interoperability and compatibility with all devices and systems connected to this product ­ proper operation and compatibility with services provided by telecommunications companies over connected networks NOTES · This manual provides basic information on how you can access commonly used PBX functions with proprietary telephones (PTs), single line telephones (SLTs), portable stations (PSs), and DSS Consoles. For detailed information about each feature or setting, consult your dealer. In this manual, several kinds of PTs appear, as follows: ­ IP Proprietary Telephone (IP-PT) ­ Digital Proprietary Telephone (DPT) ­ Analogue Proprietary Telephone (APT) ­ Proprietary Telephone with a Display (Display PT) "PT" is used as a generic term to represent all of these PTs. If a PBX feature only supports specific PTs, such as IP-PTs, the available telephone types are clearly indicated. IP-PTs may become busy and you may not be able to make or receive calls, depending on the network status. The contents of this manual apply to PBXs with a certain software version, as indicated on the cover of this manual. To confirm the software version of your PBX, consult your dealer. Product specifications are subject to change without notice. · · · · 4 User Manual Important Information WARNING · · · THIS UNIT MAY ONLY BE INSTALLED AND SERVICED BY QUALIFIED SERVICE PERSONNEL. IF DAMAGE TO THE UNIT EXPOSES ANY INTERNAL PARTS, DISCONNECT THE POWER SUPPLY CORD IMMEDIATELY AND RETURN THE UNIT TO YOUR DEALER. UNPLUG THIS UNIT FROM THE AC OUTLET IF IT EMITS SMOKE, AN ABNORMAL SMELL OR MAKES UNUSUAL NOISE. THESE CONDITIONS CAN CAUSE FIRE OR ELECTRIC SHOCK. CONFIRM THAT SMOKE HAS STOPPED AND CONTACT AN AUTHORISED PANASONIC FACTORY SERVICE CENTRE. WHEN RELOCATING THE EQUIPMENT, FIRST DISCONNECT THE TELECOM CONNECTION BEFORE DISCONNECTING THE POWER CONNECTION. WHEN THE UNIT IS INSTALLED IN THE NEW LOCATION, RECONNECT THE POWER FIRST, AND THEN RECONNECT THE TELECOM CONNECTION. THIS UNIT IS EQUIPPED WITH AN EARTHED PLUG. FOR SAFETY REASONS THIS PLUG MUST ONLY BE CONNECTED TO AN EARTHED OUTLET THAT HAS BEEN INSTALLED ACCORDING TO APPLICABLE REGULATIONS. TO PREVENT POSSIBLE FIRE OR ELECTRIC SHOCK, DO NOT EXPOSE THIS PRODUCT TO RAIN OR MOISTURE. THE POWER SUPPLY CORD IS USED AS THE MAIN DISCONNECT DEVICE. ENSURE THAT THE AC OUTLET IS LOCATED NEAR THE EQUIPMENT AND IS EASILY ACCESSIBLE. TO PROTECT THIS UNIT FROM STATIC ELECTRICITY, DO NOT TOUCH ANY EXTERNAL CONNECTORS OF THE UNIT. · · · · · Safety Instructions When using your telephone equipment, basic safety precautions should always be followed to reduce the risk of fire, electric shock and injury to persons, including the following: 1. Do not use this product near water, for example, near a bathtub, wash bowl, kitchen sink or laundry tub, in a wet basement, or near a swimming pool. 2. Avoid using wired telephones during an electrical storm. There is a remote risk of electric shock from lightning. 3. Do not use a telephone in the vicinity of a gas leak to report the leak. 4. Use only the power cord and batteries indicated in this manual. Do not dispose of batteries in a fire, as they may explode. Dispose according to local regulations. SAVE THESE INSTRUCTIONS User Manual 5 The KX-TDA30E, KX-TDA30NE, KX-TDA30GR, and KX-TDA30CE are designed to interwork with the: · Analogue Public Switched Telephone Network (PSTN) of European countries · Pan-European Integrated Services Digital Network (ISDN) using ISDN basic rate access The KX-TDA100E/KX-TDA200E, KX-TDA100NE/KX-TDA200NE, KX-TDA100GR/KXTDA200GR, and KX-TDA100CE/KX-TDA200CE are designed to interwork with the: · Analogue Public Switched Telephone Network (PSTN) of European countries · Pan-European Integrated Services Digital Network (ISDN) using ISDN basic rate access · Pan-European Integrated Services Digital Network (ISDN) using ISDN primary rate access · ONP 2048 kbit/s digital structured leased lines (D2048S) The KX-TDA600E, KX-TDA600NE, KX-TDA600GR, and KX-TDA600CE are designed to interwork with the: · Analogue Public Switched Telephone Network (PSTN) of European countries · Pan-European Integrated Services Digital Network (ISDN) using ISDN basic rate access · Pan-European Integrated Services Digital Network (ISDN) using ISDN primary rate access · ONP 2048 kbit/s digital structured leased lines (D2048S) Panasonic Communications Co., Ltd./Panasonic Communications Company (U.K.) Ltd. declares that this equipment is in compliance with the essential requirements and other relevant provisions of Radio & Telecommunications Terminal Equipment (R&TTE) Directive 1999/5/EC. Declarations of Conformity for the relevant Panasonic products described in this manual are available for download by visiting: http://www.doc.panasonic.de Contact: Panasonic Services Europe a Division of Panasonic Marketing Europe GmbH Panasonic Testing Centre Winsbergring 15, 22525 Hamburg, Germany 6 User Manual Attention · Keep the unit away from heating appliances and devices that generate electrical noise such as fluorescent lamps, motors, and televisions. These noise sources can interfere with the performance of the PBX. This unit should be kept free of dust, moisture, high temperature (more than 40 °C), and vibration, and should not be exposed to direct sunlight. If you are having problems making calls to outside destinations, follow this procedure to test the outside lines: · · 1. Disconnect the PBX from all outside lines. 2. Connect known working single line telephones (SLTs) to those outside lines. 3. Make a call to an external destination using those SLTs. If a call cannot be carried out correctly, there may be a problem with the outside line that the SLT is connected to. Contact your telephone company. If all SLTs operate properly, there may be a problem with your PBX. Do not reconnect the PBX to the outside lines until it has been serviced by an authorised Panasonic Factory Service Centre. Never attempt to insert wires, pins, etc. into the vents or holes of this unit. Wipe the unit with a soft cloth. Do not clean the unit with abrasive powders or with chemical agents such as benzene or thinner. When using a Panasonic proprietary telephone (PT), use only the correct Panasonic handset. For users of PC Phone (Free Licence Version) shipped with KX-T7601 USB Module: All features of the PC Phone software are available for 90 days from the date of installation. After this period expires, the following buttons on the Operation Screen will become unavailable: ­ Recording ­ TAM ­ Voice Memo ­ Text Memo ­ Speed To continue using any of the corresponding features after the trial period, please purchase KXTDA0350 (PC Phone, 5 licences). · · · · User Manual 7 For users in the European Union only · Information on Disposal for Users of Waste Electrical & Electronic Equipment (private households) This symbol on the products and/or accompanying documents means that used electrical and electronic products should not be mixed with general household waste. For proper treatment, recovery and recycling, please take these products to designated collection points, where they will be accepted on a free of charge basis. Alternatively, in some countries you may be able to return your products to your local retailer upon the purchase of an equivalent new product. Disposing of this product correctly will help to save valuable resources and prevent any potential negative effects on human health and the environment which could otherwise arise from inappropriate waste handling. Please contact your local authority for further details of your nearest designated collection point. Penalties may be applicable for incorrect disposal of this waste, in accordance with national legislation. · For business users in the European Union If you wish to discard electrical and electronic equipment, please contact your dealer or supplier for further information. · Information on Disposal in other Countries outside the European Union This symbol is only valid in the European Union. If you wish to discard this product, please contact your local authorities or dealer and ask for the correct method of disposal. For users in New Zealand only · This equipment shall not be set to make automatic calls to the Telecom '111' Emergency Service. · The grant of a Telepermit for any item of terminal equipment indicates only that Telecom has accepted that the item complies with minimum conditions for connection to its network. It indicates no endorsement of the product by Telecom, nor does it provide any sort of warranty. Above all, it provides no assurance that any item will work correctly in all respects with another item of Telepermitted equipment of a different make or model, nor does it imply that any product is compatible with all of Telecom's network services. · IMPORTANT NOTICE Under power failure conditions, the connected telephones may not operate. Please ensure that a separate telephone, not dependent on local power, is available for emergency use. · APPLICABLE ONLY TO TELECOM CUSTOMERS WHO HAVE AUTOMATIC ACCESS TO OTHER CARRIERS FOR TOLL CALLS When calling back a number from the Caller ID list, all numbers prefixed with "0 + AREA CODE" will be automatically forwarded to your toll carrier. This includes numbers in your local calling area. The zero + area code should either be removed when calling back local numbers, or check with your toll carrier that a charge will not be levied. · All persons using this device for recording telephone conversations shall comply with New Zealand law. This requires that at least one party to the conversation is to be aware that it is being recorded. In addition, the principles enumerated in the Privacy Act 1993 shall be complied with in respect to the nature of the personal information collected, the purpose for its collection, how i ...