Advanced Hybrid System User Manual Model KX-TES824 KX-TEM824 Thank you for purchasing a Panasonic Advanced Hybrid System. Please read this manual carefully before using this product and save this manual for future use. KX-TES824/KX-TEM824: Version 3.0 Feature Highlights 1.5.5 Using Voice Messaging (Built-in Voice Message [BV]) Built-in Voice Message You can set incoming calls to be forwarded to your personal message area to let callers leave voice messages when you cannot answer the phone. Hello, this is 204. Please leave your message. Message Message Message 1.8.3 If a Voice Processing System is Connected Voice Mail Integration You can set your calls to be forwarded to a separate Voice Processing System (VPS) to let callers leave messages in your mailbox when you cannot answer the phone. Message Message Message 1.1.1 Before Operating a Telephone Advanced Hybrid System This PBX supports the connection of Panasonic proprietary telephones (PTs), Direct Station Selection (DSS) Consoles, and single line devices such as single line telephones (SLTs), fax machines, wireless telephones, and data terminals. 1.2.7 Accessing Another Party Directly from Outside (Direct Inward System Access [DISA]) 3-level Automated Attendant A caller can be directed to the desired party simply by pressing a single-digit number as directed by the 3-level DISA outgoing messages (OGMs). First DISA OGM Dial 0 (Operator) Dial 1 3-level DISA OGM 1 3-level DISA OGM 2 3-level DISA OGM 3 Dial 0 3-level DISA OGM 22 3-level DISA OGM 23 3-level DISA OGM 24 Dial 0 (Mike) Dial 1 (John) Dial 2 (Tony) Dial 2 Dial 3 Dial 1 Dial 2 2 User Manual 1.1.1 Before Operating a Telephone Easy Operation A Panasonic telephone that is equipped with a Navigator Key and a display helps you to access various features easily. The Message/Ringer lamp (if equipped) informs you of any calls or messages waiting. Fixed Line SMS Terminal Support This PBX can route incoming calls sent from a Short Message Service (SMS) centre to specific single line telephones (SLTs) that support SMS. SMS centre Telephone Company Navigator Key Message/Ringer Lamp We recommend using SMS-enabled Panasonic SLTs. In this manual, · Proprietary Telephone is abbreviated as "PT"*1. Single Line Telephone is abbreviated as "SLT". Proprietary Telephone with a Display is abbreviated as "Display PT". The suffix of each model number is omitted. The following icons are used as hints and conditions throughout this manual. · · !! Hints Conditions Important Notice Prior to connection of this product, please verify that the intended operating environment is supported. Satisfactory performance cannot be guaranteed for the following: ­ interoperability and compatibility with all devices and systems connected to this product ­ proper operation and compatibility with services provided by telecommunications companies over connected networks *1 In this manual, "proprietary telephone" ("PT") means an analogue proprietary telephone (APT). User Manual 3 Important Information WARNING · · · THIS UNIT MAY ONLY BE INSTALLED AND SERVICED BY QUALIFIED SERVICE PERSONNEL. IF DAMAGE TO THE UNIT EXPOSES ANY INTERNAL PARTS, DISCONNECT THE POWER SUPPLY CORD IMMEDIATELY AND RETURN THE UNIT TO YOUR DEALER. UNPLUG THIS UNIT FROM THE AC OUTLET IF IT EMITS SMOKE, AN ABNORMAL SMELL OR MAKES UNUSUAL NOISE. THESE CONDITIONS CAN CAUSE FIRE OR ELECTRIC SHOCK. CONFIRM THAT SMOKE HAS STOPPED AND CONTACT AN AUTHORISED PANASONIC FACTORY SERVICE CENTRE. WHEN RELOCATING THE EQUIPMENT, FIRST DISCONNECT THE TELECOM CONNECTION BEFORE DISCONNECTING THE POWER CONNECTION. WHEN THE UNIT IS INSTALLED IN THE NEW LOCATION, RECONNECT THE POWER FIRST, AND THEN RECONNECT THE TELECOM CONNECTION. THIS UNIT IS EQUIPPED WITH AN EARTHED PLUG. FOR SAFETY REASONS THIS PLUG MUST ONLY BE CONNECTED TO AN EARTHED OUTLET THAT HAS BEEN INSTALLED ACCORDING TO APPLICABLE REGULATIONS. TO PREVENT POSSIBLE FIRE OR ELECTRIC SHOCK, DO NOT EXPOSE THIS PRODUCT TO RAIN OR MOISTURE. THE POWER SUPPLY CORD IS USED AS THE MAIN DISCONNECT DEVICE. ENSURE THAT THE AC OUTLET IS LOCATED NEAR THE EQUIPMENT AND IS EASILY ACCESSIBLE. TO PROTECT THIS UNIT FROM STATIC ELECTRICITY, DO NOT TOUCH ANY EXTERNAL CONNECTORS OF THE UNIT. · · · · · Safety Instructions When using your telephone equipment, basic safety precautions should always be followed to reduce the risk of fire, electric shock and injury to persons, including the following: 1. Do not use this product near water, for example, near a bathtub, wash bowl, kitchen sink, or laundry tub, in a wet basement, or near a swimming pool. 2. Avoid using wired telephones during an electrical storm. There is a remote risk of electric shock from lightning. 3. Do not use a telephone in the vicinity of a gas leak to report the leak. 4. Use only the power cord and batteries indicated in this manual. Do not dispose of batteries in a fire, as they may explode. Dispose according to local regulations. SAVE THESE INSTRUCTIONS 4 User Manual The KX-TES824E, the KX-TES824NE, the KX-TES824GR, the KX-TES824CE/ KX-TEM824CE, and the KX-TES824PD/KX-TEM824PD are designed to interwork with the Analogue Public Switched Telephone Network (PSTN) of European countries. Panasonic Communications Co., Ltd./Panasonic Communications Company (U.K.) Ltd. declares that this equipment is in compliance with the essential requirements and other relevant provisions of Radio & Telecommunications Terminal Equipment (R&TTE) Directive 1999/5/EC. Declarations of Conformity for the relevant Panasonic products described in this manual are available for download by visiting: http://www.doc.panasonic.de Contact: Panasonic Services Europe a Division of Panasonic Marketing Europe GmbH Panasonic Testing Centre Winsbergring 15, 22525 Hamburg, Germany User Manual 5 Attention · Keep the unit away from heating appliances and devices that generate electrical noise such as fluorescent lamps, motors, and televisions. These noise sources can interfere with the performance of the PBX. This unit should be kept free of dust, moisture, high temperature (more than 40 °C ), and vibration, and should not be exposed to direct sunlight. If you are having problems making calls to outside destinations, follow this procedure to test the outside (CO) lines: · · 1. Disconnect the PBX from all outside (CO) lines. 2. Connect known working single line telephones (SLTs) to those outside (CO) lines. 3. Make a call to an external destination using those SLTs. If a call cannot be carried out correctly, there may be a problem with the outside (CO) line that the SLT is connected to. Contact your telephone company. If all SLTs operate properly, there may be a problem with your PBX. Do not reconnect the PBX to the outside (CO) lines until it has been serviced by an authorised Panasonic Factory Service Centre. Never attempt to insert wires, pins, etc. into the vents or holes of this unit. Wipe the unit with a soft cloth. Do not clean the unit with abrasive powders or with chemical agents such as benzene or thinner. When using a Panasonic proprietary telephone (PT), use only the correct Panasonic handset. · · · 6 User Manual Information on Disposal for Users of Waste Electrical & Electronic Equipment (private households) · This symbol on the products and/or accompanying documents means that used electrical and electronic products should not be mixed with general household waste. For proper treatment, recovery and recycling, please take these products to designated collection points, where they will be accepted on a free of charge basis. Alternatively, in some countries you may be able to return your products to your local retailer upon the purchase of an equivalent new product. Disposing of this product correctly will help to save valuable resources and prevent any potential negative effects on human health and the environment which could otherwise arise from inappropriate waste handling. Please contact your local authority for further details of your nearest designated collection point. Penalties may be applicable for incorrect disposal of this waste, in accordance with national legislation. For business users in the European Union · If you wish to discard electrical and electronic equipment, please contact your dealer or supplier for further information. Information on Disposal in other Countries outside the European Union · This symbol is only valid in the European Union. If you wish to discard this product, please contact your local authorities or dealer and ask for the correct method of disposal. For users in New Zealand only · This equipment shall not be set to make automatic calls to the Telecom '111' Emergency Service. · The grant of a Telepermit for any item of terminal equipment indicates only that Telecom has accepted that the item complies with minimum conditions for connection to its network. It indicates no endorsement of the product by Telecom, nor does it provide any sort of warranty. Above all, it provides no assurance that any item will work correctly in all respects with another item of Telepermitted equipment of a different make or model, nor does it imply that any product is compatible with all of Telecom's network services. · IMPORTANT NOTICE Under power failure conditions, the connected telephones may not operate. Please ensure that a separate telephone, not dependent on local power, is available for emergency use. · APPLICABLE ONLY TO TELECOM CUSTOMERS WHO HAVE AUTOMATIC ACCESS TO OTHER CARRIERS FOR TOLL CALLS When calling back a number from the Caller ID list, all numbers prefixed with "0 + AREA CODE" will be automatically forwarded to your toll carrier. This includes numbers in your local calling area. The zero + area code should either be removed when calling back local numbers, or check with your toll carrier that a charge will not be levied. · All persons using this device for recording telephone conversations shall comply with New Zealand law. This requires that at least one party to the conversation is to be aware that it is being recorded. In addition, the principles enumerated in the Privacy Act 1993 shall be complied with in respect to the nature of the personal information collected, the purpose for its collection, how it is used, and what is disclosed to any other party. User Manual 7 For Future Reference Please print, record, and retain the following information for future reference. Note The serial number of this product can be found on the label affixed to the unit. You should record the model number and the serial number of this unit as a permanent record of your purchase to aid in identification in the event of theft. MODEL NO. SERIAL NO. DATE OF PURCHASE NAME OF DEALER DEALER'S ADDRESS DEALER'S TEL. NO. 8 User Manual Table of Contents 1 Operation ...............................................................................................11 Before Operating a Telephone ...................................................................................... 12 Before Operating a Telephone.......................................................................................... 12 Making Calls ................................................................................................................... 20 Basic Calling..................................................................................................................... 20 Easy Dialling..................................................................................................................... 25 Redialling ......................................................................................................................... 29 When the Dialled Party is Busy or There is No Answer ................................................... 31 Switching the Calling Method (Alternate Calling--Ring/Voice) ........................................ 39 Using Your Calling Privileges at Another Extension (Walking COS) ................................ 40 Accessing Another Party Directly from Outside (Direct Inward System Access [DISA])............ 41 Receiving Calls ............................................................................................................... 44 Answering Calls................................................................................................................ 44 Answering Hands-free (Hands-free Answerback) ............................................................ 45 Answering a Call Ringing at Another Telephone (Call Pickup) ......................................... 46 During a Conversation ................................................................................................... 48 Transferring a Call (Call Transfer) ..................................................................................... 48 Holding a Call ............................................................................................................ ...