CS50-USB & CS60-USB DECTTM WIRELESS HEADSET SYSTEM User Guide DIAGRAMS HEADSET FIG.1 4 5 2 3 7 6 1 BASE UNIT FIG.2 17 POWER SUPPLY FIG.2.1 8 16 14 15 FIG.3 13 11 10 12 18 9 1 DIAGRAMS EARLOOP FIG.3.1 HEADBAND Available as an accessory. FIG.3.2 2 DIAGRAMS NECKBAND Available only as an accessory. FIG.3.3 3 DIAGRAMS LISTEN VOLUME ADJUST FIG.4.1 MUTE FEATURE FIG.4.2 INSTALLING A REPLACEMENT BATTERY FIG.5 4 WELCOME CS50-USB/CS60-USB Wireless Headset System User Guide. Thank you for selecting the CS50USB/CS60-USB Wireless Headset System from Plantronics. The CS50-USB/CS60-USB offers wireless, hands-free headset convenience and long range workspace mobility. This user guide provides instructions on the installation and usage of your system. For safety and regulatory information, please refer to the separate "Important Safety Information" booklet. Detailed technical information and a copy of the Declaration of Conformity can be found at www.plantronics.com/ documentation www.plantronics.com 5 USAGE INSTRUCTIONS DIAGRAM KEY HEADSET 1 2 3 4 5 6 7 Microphone Speaker Talk Button Volume/Mute Control On-line Indicator Charge Contacts Battery Door DESK CHARGER 8 9 AC Power Adapter AC Power Adapter Port 10 Headset Docking Cradle 11 Charge Contacts 12 Status Indicator 13 Charge Indicator 14 Stand 15 Stand Pegs 16 Ringer Switch On/Off 17 USB Connector 18 Subscription button access hole (paperclip required) 1. GETTING STARTED To use your Plantronics CS50-USB/CS60-USB Headset System, please follow these simple steps: 1. Install the hardware. 2. Install the software. 3. Charge your headset battery. 4. Choose your headset wearing style. 5. Carry out the initial set-up INSTALLING THE CS50-USB/CS60-USB BASE UNIT To install the base-unit, attach the stand by inserting the Stand Pegs into the locating holes on the underside of the base unit. Connect to the USB connector shown in Fig. 2 on page 1 to a free USB port on your computer. A USB hub can be used but you should ensure it can supply sufficient power (250mA) to charge the headset. This will create the finished assembly (refer to Fig.3, page 1). Alternatively, the Velcro strips included can be used to attach the base unit to a PC monitor. The optional AC Power Adapter can be installed as shown in Fig. 2.1 6 INSTALLING THE PerSonoCall SOFTWARE To install the software, insert the CD supplied with CS50-USB/CS60-USB. If the CD does not autoplay, then use Windows Explorer to find the file called install.bat, doubleclick on it and then follow the instructions on-screen. CHARGE YOUR HEADSET BATTERY To charge the headset To charge the headset charging the CHARGE charged, the CHARGE battery, place the headset into the DOCKING CRADLE. During battery, place the headset into the DOCKING CRADLE. During indicator (13) will be illuminated. When the headset is fully indicator (13) will extinguish. The headset must be charged for a minimum of 1 hour prior to use ­ 3 hours to fully charge. CHOOSE YOUR HEADSET WEARING STYLE The CS50-USB/CS60-USB is provided with a choice of wearing styles. A neckband is also available as an accessory. Refer to Fig. 3 on pages 2 and 3 for instructions on how to connect and adjust your choice of wearing style. INITIAL SET-UP RINGER The CS50-USB/CS60-USB includes a ringer in the base to ensure that if you are not wearing the headset then you can still receive notification of an incoming call. The feature is disabled when the Ringer switch (16) is in the up position (as shown) or enabled when the switch is in the down position. COMPUTER AUDIO & VOICE DEVICES When the CS50-USB/CS60-USB is installed, it will set itself as the default voice device in your computer. You can set your preferences manually in Windows TM through the Sounds and Audio Devices option in Control Panel. SOFTPHONE In addition to setting up the CS50-USB/CS60-USB through your computer operating system, your softphone may require you to choose which audio device you wish to use and carry out a short test to match this device to the softphone. It may also enable you to choose which device indicates an incoming call. Please refer to your softphone documentation to determine how to do this. 7 2. USING YOUR HEADSET PERSONOCALL SOFTWARE BASIC OPTIONS TAB SELECT SOFTPHONES Check the box or boxes of the softphones (installed during setup) you want the headset to work with. If you change the softphone you use, or add an additional one, then you can change the softphones selectable by running "Install" again from the PerSonoCall software CD. LAUNCH PERSONOCALL WHENEVER WINDOWSTM STARTS Check this box to automatically launch the PerSonoCall application whenever you start your computer. PerSonoCall software must be activated to enable the remote ring detection and answer/end capabilities with supported softphones. ENABLE HEADSET ONLY FOR PHONE CALLS Check this box to conserve headset battery power by turning off the headset radio when no softphone call is active. The radio link is automatically re-activated when a softphone call is activated. When this box is checked, your headset only functions for phone calls. If you still want to use the headset to listen to audio files such as mp3, you should not check this box. SMART BUTTON Check this box to launch the application of your choice by pressing the mute button for longer than 2 seconds. Application executables to be launched can be selected via the browse button. (For example... launch your softphone application) CURRENT STATUS TAB HEADSET STATUS ATTACHED TO HEADSET Headset detected in USB port. USB FIRMWARE VERSION Factory installed firmware revision. May be required for technical assistance. BASE FIRMWARE VERSION Factory installed firmware revision. May be required for technical assistance. 8 REMOTE FIRMWARE VERSION Factory installed firmware revision. May be required for technical assistance. HEADSET INDICATORS RADIO LINK Communication between base and headset when checked. SMART BUTTON Headset Smart (long press of Mute button) button has been pressed when checked. TALK BUTTON Headset talk button has been pressed when checked. FLASH BUTTON Headset Flash (long press of volume up or down button) button has been pressed when checked. MUTE BUTTON Headset mute button has been selected when checked. SOFTPHONE STATUS AVAILABLE PHONE LINES Shows the phone lines currently active from the softphone(s) selected at install or from the basic options tab. CALL STATUS ACTIVE Number of current active calls. RINGING Number current ringing calls. ON HOLD Number of current calls on hold. 9 COMPLETED Number of calls made. OUTGOING LINE If you have multiple softphone line options you can select which line is activated when you press the headset talk button for an outbound call. Select preferred outgoing line connection by highlighting your selection from the "available phone lines" box, then clicking the "Set as outgoing line" box. This feature is not available with all softphones. TRAY BAR ICON STATUS : No headset detected : Headset detected, no radio link to base station : Headset detected, and radio link to base station active TEST CALL Make a test call to a colleague. Adjust the listen volume and speak volume as described in the next section to ensure a comfortable level for you and your listener. ADJUSTING THE LISTEN VOLUME (HOW OTHERS SOUND TO YOU) Refer to .Fig. 4.1 on page 4. Adjust the listen volume of the softphone (Please refer to the softphone user documentation for details on how to do this) Adjust the listen volume of the audio device on the computer. For WindowsTM this is available through the Sound and Audio Device section on the control panel. Adjust the CS50-USB/CS60-USB using the Volume Control (4) Important: Too high a Listen Volume can cause audio problems. The recommended set-up is to keep the listen volume level on the softphone to mid-range and use the CS50-USB/CS60-USB listen volume control to give you the correct volume for calls. ADJUSTING THE SPEAK VOLUME (HOW YOU SOUND TO OTHERS) Adjust the speak volume of the softphone (Please refer to the softphone user documentation for details on how to do this) Adjust the speak volume of the audio device on the computer For WindowsTM this is available through the Sound and Audio Device section on the control panel. Important: Too high a Speak Volume can cause audio problems. The recommended set-up is to set the speak volume level on the softphone during installation and then keep it at a constant level. 10 MUTE YOUR VOICE The mute feature, when activated, allows you to hear the person you are calling, but they cannot hear you. To mute a call press and release the Volume/Mute control (4). When mute is enabled, the headset sounds two short tones every 15 seconds. In addition, the Status indicator (12) will flash rapidly. To de-activate mute, press and release the Volume/Mute control (4) again. 3. AUDIBLE WARNINGS The headset provides status information and signals a warning by sounding beeps as described below: OUT OF RANGE WARNING As you walk away from the base unit you will eventually reach the system operating range limit. When in use, a warning alert of two beeps will sound in the headset shortly before you meet the range limit. On hearing this alert you should walk closer to the base unit to ensure call quality is maintained. If you ignore this alert and walk out of range, a triple beep will sound in the headset and any active call will be suspended. On returning within range, a single beep will sound and the call will be re-established. If you remain out of range for more than 15 minutes the system will drop the call permanently. If using a compatible softphone the call will be terminated. MUTE WARNING If the mute button has been pressed, a double beep will sound every 15 seconds. This will continue to sound until the call is terminated, or the mute button is pressed again. LOW BATTERY WARNING When the headset battery is running low (approximately 5 minutes talk time remaining), an audible warning will be heard through the headset as a single beep repeating every 10 seconds. Soon after hearing this warning, you should recharge the headset. HEADSET NOT PAIRED WITH THE BASE If a headset is not correctly subscribed to a base unit, a warning alert of three beeps will sound when the talk button is pressed, and no link will be made between the headset and the base unit. This beep will continue to be heard when the button is pressed until the headset is subscribed to the base unit. To do this, follow the procedure in section 7. 11 4. REPLACING THE BATTERY Should it be necessary to replace the headset battery at anytime please refer to Fig. 5 on page 4. 5. . USING YOUR CS50-USB/CS60-USB HEADSET PLACING A CALL USING YOUR HEADSET To place a call using the headset, remove headset from cradle and dial or connect to another user in the normal way. To end the call, replace the headset in the charging cradle or press the Talk button (3). If you have selected an outgoing line in the PerSonoCall software, by pressing the Talk button (3) on the headset you will hear dial tone. You can then dial in the normal way. Tip: By returning to standby mode after completing your call, you will conserve the headset battery power and extend the remaining available talktime. You can achieve this by pressing the Talk Button (3) for more than 2 seconds immediately on conclusion of the call. RECEIVING A CALL USING YOUR HEADSET If the headset is in the charging cradle when the softphone rings, remove the headset to answer the call. To end the call, replace the headset in the charging cradle or press the Talk button (3). If the headset is not in the charging cradle when the softphone rings, press the Talk button (3) to answer the call. To end the call, replace the headset in the charging cradle or press the Talk button (3). Tip: By returning to standby mode after completing your call, you will conserve the headset battery power and extend the remaining available talktime. You can achieve this by pressing the Talk Button (3) immediately on conclusion of the call. SWITCHING BETWEEN CALLS USING THE HEADSET Some softphones support a feature known as `flash'. This allows you to place the current call on or off hold, or to toggle between different calls. You can access the flash feature by pressing and holding the Volume up/down (4) on the headset for greater than 2 seconds. 12 If you have an active call on a softphone that supports flash, and wish to place it on hold, press flash. To retrieve it from hold, press flash again. If you have an active call on a softphone that supports flash, and another call comes in, press the flash button to place your current call on hold and automatically answer the second call. I If you want to end the second call, press the Talk Button (3) in the normal way, this will finish the second call and automatically switch back to the first call. To end this call, press the Talk Button (3) ...