User manual PLANTRONICS M12

VISTA cov.eng.mech 9/16/02 5:18 PM Page 30 VistaTM Universal Modular Amplifier M12 345 Encinal Cruz Street Santa CA Tel 95060 1.800.544.4660 1 43346-01 (9·98) User's Guide www.plantronics.com Printed in USA © 1998 Plantronics, Inc. VISTA.engl.mech 9/16/02 5:12 PM Page ii welcome t o t h e Vi s t a U n i v e r s a l Modular Amplifier f ro m P l a n t ro n i c s ® . TM VistaTM Universal Modular Amplifier 1 2 Battery Access Door Telephone/Amplifier Compatibility Slide Switch Telephone/Amplifier Compatibility Slide Switch Cover Outgoing Volume Control Incoming Volume Thumbwheel Headset/Handset Selector Mute Headset Jack 1 2 3 4 5 6 7 8 3 The Vista Universal Modular Amplifier adapts your telephone to a Plantronics headset and provides control of the sound through your headset. The Vista amplifier has built-in sound conditioning and protection. This User Guide will help you install your Vista amplifier and learn its basic operations. The Vista amplifier is not designed to work on telephones that have the dial pad in the handset or on cordless telephones. PA RT I _ + 4 5 6 7 8 Install in 4 easy Steps Step 1: Install batteries. Step 2: Attach to phone and headset. Step 3: Set default settings. Step 4: Set telephone/amplifier compatibility switch. 1 2 3 4 5 Telephone Jack Screwdriver Handset Jack AC Power Supply Jack AC Power Supply Amplifier to QD Coil Cable Amplifier to Telephone Coil Cable 1 2 34 5 6 7 PA RT I I PA RT I I I Make a test call. Learn the basics. 6 7 ii english iii VISTA.engl.mech 9/16/02 5:12 PM Page iv Connect the Vista amplifier to your telephone as shown. Follow the four easy steps on the following pages for complete installation details. PA R T I Amplifier Features ·SoundGuard® PlusTM Sound Compression protects you ·from harsh noises, such as fax tones ·Call ClarityTM System improves incoming and outgoing sound ·Switch easily between headset and handset ·Incoming and outgoing volume control ·Mute iv english install 4 easy steps in I N S TA L L B AT T E R I E S AT TA C H T O P H O N E A N D HEADSET S E T D E FA U LT S E T T I N G S SET TELEPHONE/AMPLIFIER C O M PAT I B I L I T Y S W I T C H connectionse a t u res &f 1 VISTA.engl.mech 9/16/02 5:12 PM Page 2 I N S TA L L AT I O N S T E P S I N S TA L L AT I O N S T E P S STEP 1 installa t t e r i es b The Vista Amplifier requires power to work with most phones. 1. Remove the Battery Access Door located on the side of the amplifier by placing your thumb on the door and pushing down. 2. Install two AA alkaline batteries and replace the door. 3. You will hear three "beeps" through the headset when the batteries are low. STEP 2 attacho nto n d h e a d s e t ph e a 1. Unplug your telephone's handset cord from the telephone base. 2. Plug your telephone's handset cord into the Vista amplifier handset jack ( ). 3. Connect your telephone base to the Vista amplifier telephone jack ( ) using the short curly cord. On your telephone base, plug the short curly cord into the outlet normally used for your handset. 4. Plug the headset cord into the Quick DisconnectTM (QD) module on the long curly cord coming from the front of the amplifier. The QD will allow you to disconnect the headset from the amplifier when you are not using the phone, or need to move away from the amplifier, while leaving your headset in place. 2 english english 3 VISTA.engl.mech 9/16/02 5:12 PM Page 4 I N S TA L L AT I O N S T E P S I N S TA L L AT I O N S T E P S STEP 3 set defaultg s settin These are the default settings for headset use. 1. Headset /Handset Selector is depressed (colored indicator showing). 2. Mute Switch is released (no colored indicator showing). 3. Incoming Volume Thumbwheel is set to 4. 4. The Outgoing volume has been pre-set. You can adjust it when you place your first call (see page 6). STEP 4 set telephone/amplifier Compatibility Switch 1. Put on headset. 2. Lift the phone's handset off the cradle and place it on your desk. 3. If you don't hear a dial tone, adjust the Telephone/Amplifier Compatibility Switch as indicated below: 1. Remove the Telephone Compatibility Switch Access Door by placing two fingers or thumbs on the raised bumps and pushing down. 2. Remove the flat, plastic screwdriver from the bottom of the amplifier by sliding it through the braces holding it in place. 3. Make sure the amplifier is in the default settings, and your telephone handset is off of its cradle. 4. Using the screwdriver, slide the Compatibility Switch until you hear a clear dial tone. Experimenting with various switch settings will not harm the amplifier or your telephone. 4 english english 5 VISTA.engl.mech 9/16/02 5:12 PM Page 6 MAKE A TEST CALL. PA R T II make test call a 1. Put on headset. Refer to your headset's User Guide to adjust the microphone position for best performance. 2. Lift the phone's handset off the cradle and place it on your desk. 3. Make sure your Vista amplifier settings are in default. See page 4 for details. 4. Call a friend or colleague. 5. Adjust the Incoming Volume using the Incoming Volume Thumbwheel. Refer to page 10 for more details. 6. Adjust the Outgoing Volume Control until the person on the other end can hear your voice at an appropriate level. See page 10 for more details. 7. If your friend cannot hear you, or you hear a buzz or hum, try changing the Compatibility Switch. See page 5 for more details. 8. Try activating the Mute function by depressing the Mute Switch (colored indicator showing). Release the Mute Switch (no colored indicator showing) to deactivate the Mute function. See page 11 for more details. 9. If you used batteries in your Vista amplifier, try removing the batteries. If you lose power, your phone model requires power for your Vista amplifier. Replace the batteries. 6 english 7 VISTA.engl.mech 9/16/02 5:12 PM Page 8 LEARN THE BASICS. Default settings These are the default settings for headset use: 1. Headset /Handset Selector is depressed (colored indicator showing). learn the basics PA R T III 2. Mute Switch is released (no colored indicator showing). 3. Incoming Volume Thumbwheel is set to 4. Making and Receiving Calls with a Headset 1. Put on headset. 2. Make sure the amplifier settings are in default. 3. Lift the phone handset off the cradle and place on your desk. 4. Make or receive your call. You will use the dial pad and/or other features of your telephone as you would normally. 5. To end the call, hang up the handset. D E FA U LT S E T T I N G S MAKING AND RECEIVING CALLS WITH A HEADSET ADJUSTING ·HEADSET INCOMING VOLUME ·HEADSET OUTGOING VOLUME MUTING A CALL MAKING AND RECEIVING CALLS WITH A HANDSET 8 english 9 VISTA.engl.mech 9/16/02 5:12 PM Page 10 LEARN THE BASICS LEARN THE BASICS Adjusting Headset Incoming Volume Muting a Call 1. Adjust the volume by turning the Thumbwheel on the top panel. 2. Try different volume settings. 1 is the quietest and 9 is the loudest. 3. "Make a Test Call" (see page 7) provides more details about adjusting your incoming volume. 1. Activate the Mute function by depressing the Mute switch (colored indicator showing). 2. Deactivate the Mute function by releasing the Mute switch (no colored indicator showing). Making and Receiving Calls with a Handset Adjust ing Headset Outgoing Volume 1. Outgoing Volume is pre-set. Try making a test call before adjusting (see page 7). 2. To access the Outgoing Volume Control, remove the panel on the left-hand side of the amplifier. The same panel houses the Telephone/Amplifier Compatibility Switch. 1. Release the Headset /Handset switch (no colored indicator showing). 2. Use the phone handset as you normally would. 3. Use the screwdriver attached to the bottom of the amplifier to adjust the Outgoing Volume Control. Turn clockwise to make your voice louder to the caller. Turn counter-clockwise to make your voice quieter to the caller. 4. Replace the panel door and the screwdriver. 10 english english 11 VISTA.engl.mech 9/16/02 5:12 PM Page 12 MAINTENANCE AND TROUBLESHOOTING Maintenance Hints Trouble Shoot ing Guide PROBLEM ITEMS TO CHECK maintenance and troubleshooting SECTION A I DO NOT HEAR A DIAL TONE WHEN I TRY TO MAKE OR RECEIVE A PHONE CALL. If you are using batteries, confirm that they are good and placed in the battery compartment correctly. If you are using an AC Power Supply, confirm that it is plugged in and the power outlet is turned on. Confirm that the Headset /Handset Selector switch is depressed (colored indicator showing). Confirm that you have lifted the telephone handset out of the cradle. Confirm that the telephone handset cable and the short curly pigtail to the telephone are connected to the correct jacks. (see "Installation") Confirm that the Telephone/Amplifier Compatibility Switch is in the correct setting for your phone (see "Set the Telephone/Amplifier Compatibility Switch" on page 5). You may want to try moving the switch through all of the positions until you hear a clear dial tone. Experimenting with various switch settings will not harm the amplifier or your phone. The Plantronics Help Desk is ready to assist you! Monday through Friday 8:00 AM to 5:00 PM PST 800 544-4660 12 english 13 VISTA.engl.mech 9/16/02 5:12 PM Page 14 MAINTENANCE AND TROUBLESHOOTING Maintenance Hints Trouble Shoot ing Guide PROBLEM MY CALLERS SAY THAT THEY CAN'T HEAR ME AT ALL OR THEY CAN'T HEAR ME VERY WELL. ITEMS TO CHECK Make sure the microphone of your headset is positioned in front or near your mouth. If you are using a "noise-cancelling" headset, the position of the microphone is very important. You may need to adjust the "Outgoing Volume". See "Adjusting Headset Outgoing Volume" on page 10). Confirm that the Telephone/Amplifier Compatibility Switch is in the correct setting for your phone (see "Set the Telephone/Amplifier Compatibility Switch" on page 5). You may want to try moving the switch through all of the positions until your caller hears you clearly. Experimenting with various switch settings will not harm the amplifier or your telephone. Try moving the Telephone/Amplifier Compatibility Switch through all of the positions until the hum disappears. Experimenting with various switch settings will not harm the amplifier or your telephone. If you are using batteries to power the Vista Amplifier, the three `beeps' tell you that the batteries are low and need to be replaced. See "Install Batteries"on page 2. english I GET A LOW PITCHED HUM IN MY HEADSET SPEAKER AND/OR MY CALLERS COMPLAIN THEY CAN HEAR HUM. I HEAR THREE `BEEPS' IN THE HEADSET. 14 SECTION B parts and accessories 15 VISTA.engl.mech 9/16/02 5:12 PM Page 16 R E P L A C E M E N T PA R T S A N D A C C E S S O R I E S F O R V I S TA R E P L A C E M E N T PA R T S A N D A C C E S S O R I E S F O R V I S TA For information on accessories and spare parts, call Plantronics at 1-800-544-4660, or visit the Plantronics web site at www.plantronics.com AC Power Supply ITEM PA R T # Velcro ® Amplifier Attachment Kit ITEM PA R T # AC Power Supply 26503-01 Velcro Amplifier Attachment Kit 17521-01 Telephone/Amplifier Compat ibility Slide Switch Door ITEM PA R T # Amplifier Security Device (attaches amplifier to desk.) ITEM PA R T # Telephone/Amplifier Compatibility Slide Switch Door Battery Door ITEM 44015-01 Amplifier Security Device 40696-01 Plantronics Custom Cradle Mate PA R T # Battery Door 44014-01 (holds handset "off-hook" and a flashing "BUSY" light indicates when headset is in use) ITEM PA R T # Amplifier to Telephone Coil Cable (male to male modular plugs) PA R T # Amplifier to Telephone 40974-01 Coil Cable ITEM Plantronics Custom Cradle Mate Cradle Mate only 40715-01 (easy-to-use device that mechanically holds handset "off-hook") ITEM PA R T # Amplifier to QD Coil Cable (QD to male modular plug) ITEM PA R T # Cradle Mate only 40714-01 Amplifier to QD Coil Cable 26716-01 16 english english 17 VISTA.engl.mech 9/16/02 5:12 PM Page 18 WARRANTY AND SERVICE WARRANTY AND SERVICE WARRANTY AND SERVICE The following warranty and service information applies only to the U.S. and Canada. For information in other countries, please contact your local distributor. To obtain in or out of warranty service, please prepay shipment and return the unit to the appropriate facility listed below: IN THE UNITED STATES Plantronics Service Center 345 Encinal Street Santa Cruz, CA 95060 Tel. (8 00) 54 4 - 4 660 (831) 458-7700 Fax (800) 279-0162 IN CANADA Plantronics Service Center 1455 Pitfield Blvd. Saint-Laurent, Quebec H4S 1G3 Tel. (800) 540-8363 (514) 956-8363 Fax (514) 956-1825 FCC REGISTRATION INFORMATION This equipment complies with Part 68 of the FCC rules. On the bottom of the modular adapter is a label that contains, among other information, the FCC registration number and ringer equivalence number (REN) for this equipment. If requested, this information must be provided to the telephone company. The telephone company may make changes in its facilities, equipment, operation or procedures that could affect the operation of the equipment. If this happens, the telephone company should provide you advance notice in order for you to make the necessary modifications to maintain uninterrupted services. If you experience problems with your headset, please refer to the warranty section for information on warranty and repair service. If the problem is causing harm to the telephone network, the telephone company may request that you remove the equipment until the problem is resolved. In extreme cases, the telephone company may be forced to disconnect your service before notifying you of the problem. Please use the original container, or pack the unit(s) in a sturdy carton with sufficient packing material to prevent damage. Include the following information: 1. A proof-of-purchase indicating model number and date of purchase. 2. Bill-to address 3. Ship-to address 4. Number and description of units shipped 5. Name and telephone number of person to call, should contact be necessary 6. Reason for return and description of the problem Damage occurring during shipment is deemed the responsibility of the carrier, and claims should be made directly with the carrier. The name Plantronics, the Plantronics logo and SoundGuard are registered trademarks of Plantronics, Inc. Vista, Quick Disconnect, Call Clarity and SoundGuard Plus are trademarks of Plantronics, Inc. Velcro is a registered trademark of Velcro USA. 18 english english 19