User manual PLANTRONICS VOYAGER 510-USB

USERGUIDE Plantronics VoYaGErTM 510-UsB BLUETOOTH ® HEADSET SySTEm 0 0 0 T ABLE OF CONTENTS PACKAGE CONTENTS PackageContents Features Charging Powering Pairing InstallingPerSonoCallSoftware AdjustingFit UsingYourHeadset IndicatorLights Troubleshooting TechnicalAssistance WarrantyAndService RegulatoryNotices 3 4 5 6 7 9 12 14 17 18 20 20 20 Headset (FrontandSideView) PerSonoCall® SoftwareCD 3EarTips (Small,Medium,Large) HeadsetACCharger HeadsetUSBChargingCable ChargingStand REGISTER YOUR PRODUCT ONLINE Visitwww.plantronics.com/productregistrationtoregisteryourproductonline sowecanprovideyouwiththebestpossibleserviceandtechnicalsupport. USBExtensionCable(3') TravelPouch USBBluetoothAdapter 3 FEA TURES CHARGING HorizontalBoom Adjustment CallControl Button Charge Connection Noise-Canceling Microphonewith WindSmart®Technology ACCharging USBCharging Power/MuteButton ListenVolume AdjustButton+/EarTip Pairing/Connect Button ACCharging withChargingStand USBCharging withChargingStand IndicatorLight Beforeusing,youmustfirstchargeyourheadset.Theindicatorlightflashesredwhile chargingandturnssolidbluewhentheheadsetisfullycharged. 20minutes=minimumcharge 3hours=fullcharge NOTE: Do not use headset while charging and do not connect the charger while headset is in use. 4 5 POWERING Powering Headset PAIRING Pairing Headset with Bluetooth Phone Pressandholdthepower/mutebutton forthreesecondstoturntheheadset onoroff. Theindicatorlightflashesbluewhenthe headsetison. Theindicatorlightwillflashredwhen thebatterybecomeslow. Beforeusingyourheadsetforthefirsttime,youmustpairitwithyourBluetoothphoneor device.Besuretheheadsetisfullycharged.ForsetupandpairinginstructionswithBluetooth devicesotherthanmobilephones,pleaseconsultyourBluetoothdeviceuserguide. Turnonbothdevices. 1. Simultaneouslypressthelistenvolume adjustbuttonmarked+(volumeup) andthecallcontrolbutton.Releasethe buttonswhentheindicatorlightbegins toflashredthenblue. 2. Whiletheheadsetisflashingredand blue,usethephonemenutosearch forBluetoothdevicesandselect"510 Plantronics" . 3. Whenpromptedforpasskeyenter 0000.Theheadsetwillflashbluewhen pairedsuccessfully. Powering USB Bluetooth Adapter TheUSBBluetoothadapterisautomaticallypoweredonuponinsertingintotheUSBport ofthecomputer.IfyourUSBportonthecomputerishardtoaccess,youcanusetheUSB extensioncable. NOTE: The USB Bluetooth adapter is automatically active with the current paired headset upon powering on. 6 7 PAIRING Pairing Headset with USB Bluetooth Adapter INSTALLING PERSONOCALL® SOFTWARE PlantronicsPerSonoCall®softwareprovidesthelinkbetweenyourBluetoothheadsetand thesoftphoneapplicationonyourcomputer.PerSonoCallsoftwareprovidestheabilityto remotelydetectandanswer/endacallfromyoursoftphoneapplicationviatheheadset callcontrolbutton. 2 sec. InadditionPerSonoCallprovidessomebasicconfigurationandstatusinformationabout thesystem.Seepage10formoredetails. 1. WiththeCDinserted,gotothePerSonoCallmainscreenandclickon"Installthe PerSonoCallSoftware." 2. Yoursoftphonemayrequireyoutochoosewhichaudiodeviceyouwishtouse.Please refertosoftphonedocumentationfordetails. NOTE: When the USB Bluetooth adapter is installed, it becomes the default audio device in your computer. You can set preferences manually in the Windows® operating system through the Sounds and Audio Devices option in the Control Panel. NOTE: The headset and USB Bluetooth adapter are paired to each other at the factory. However, if you have purchased a USB Bluetooth adapter separately, or if you wish to use a replacement headset with your existing adapter, the units must be paired. Powerontheheadset.InserttheUSBBluetoothadapterintheUSBportofyourcomputer. 1. Simultaneouslypressthelistenvolume adjustbuttonmarked+(volumeup) andthecallcontrolbutton.Release thebuttonswhentheindicatorlight beginstoflashredthenblue. 2. Pinchthepairing/connectbutton foratleast2secondsuntiladapter flashesredandblueandbeginpairing withyourBluetoothheadset. NOTE: Once installed we recommend that you set PerSonoCall to launch whenever the Windows® operating system starts. See page 10 for details. NOTE: Take caution when manually pairing the USB adapter. Do not press hard. Please "pinch" with both fingers rather than push on the adapter to avoid damage to the adapter or USB port. System Tray Icons Afterinstallingthesoftware,oneofthefoursystemtrayiconswillappearinthetraybar atthebottomofyourscreenshowingstatusofheadsetcommunicationwithPerSonoCall. :Noheadsetdetected :Headsetdetected,noradiolinktoUSBBluetoothadapter :Headsetdetected,andradiolinktoUSBBluetoothadapteractive :Headsetdetected,andradiolinktoUSBBluetoothadapterislockedon 8 9 INST ALLING PERSONOCALL SOFTW ARE Rightclickontheheadsetsystemtrayiconandchoose"Options"ThiswillbringupthePerSonoCallBasicOptionsandCurrentStatusScreens. . Basic Options Screen Current Status Screen NOTE: Some PerSonoCall features are grayed and not applicable to the Voyager 510-USB system. Launch PerSonoCall Whenever Windows® Starts CheckthisboxtoautomaticallylaunchthePerSonoCallapplicationwheneveryou startyourcomputer.Thisisrecommended. Lock Headset Radio Link On CheckthisboxtopreventPerSonoCallfromturningofftheradiolinkwhennocalls arepresent.See"Answering/ending/makingcallswithPerSonoCallonsoftphone" onpage14tolearnmore.Beawarethatlockingtheheadsetradiolinkonwill dramaticallyreduceheadsetstandbyandtalktime. Allow Call Control Button to Toggle the Headset's Radio Link Checkthisboxtoturntheradiolinktotheheadsetonandofftosupportmultipoint functionality.Seepage15. Show Warning if the Headset's Radio Link is Left on for a Long Time Checkthisboxtobegivenareminderifyourheadsetradiolinkisleftonformore than30minutes.Leavingtheheadsetradiolinkonforlongperiodsoftimewill dramaticallyreduceheadsetstandbyandtalktime. NOTE: Some PerSonoCall features are grayed and not applicable to the Voyager 510-USB system. Headset Status Box Providesinformationyoumayneedfortechnicalassistance.TheHeadsetIndicators listedwillbecheckedifactive. Softphone Status Box Liststheselectableoutgoinglinesaswellasthenumberofcallsactive,ringing,on holdandcompleted. NOTE: In some cases compatible softphones may not show the available outgoing line in the Softphone Status box. This will not affect how the softphone operates with PerSonoCall. 10 11 ADJUSTING FIT Inserting a New Ear Tip Wearing the Headset Rotatethemicrophonehorizontallyandverticallyasillustrated,toselectforleftorright earwearing.Theillustrationshowsconversionfromrighttoleftearwearing.Reversethe proceduretoconvertfromlefttorightearwearing. Replacing the Ear Tip Slidetheheadsetoverandbehindyourear.Pressgentlytowardsyourearforasnugfit. Adjustthemicrophonepositionsothatitisdirectedtowardsyourmouth. 12 13 USING YOUR HEADSET Answering/Ending/Making Calls with PerSonoCall on Softphone To make a call,pressthecallcontrolbuttontotakethesoftphoneoffhook.Youshould hearadialtone. To answer or end a call,pressthecallcontrolbutton. WhenusingPerSonoCall,theradiolinkbetweentheheadsetandtheUSBBluetoothadapter willonlybeactiveduringacall.Thisisthedefaultsettingintendedtopreservethebattery lifeoftheheadset.However,youmaywishtohavetheradiolinkactivewhennotonacall soyoucanlistentootheraudiosources,suchasstreamingaudioonyourPC.Youcanlock theradiolinkonintwoways: ·BasicOptionsscreen­checktheboxfor"Lockheadsetradiolinkon"­seepage10. ·Rightclickonsystemtrayicon­andchoose"Lockradiolinkon" . NOTE: Locking the radio link on for extended periods of time will significantly reduce the standby and talk time of the headset. For Softphones Not Compatible with PerSonoCall CheckthePerSonoCallcompatibilitylistatwww.plantronics.com/personocallforthemost currentinformationonsoftphonecompatibility. IfyoursoftphoneisnotcurrentlysupportedbyPerSonoCall,remotedetectionandanswer/ endviatheheadsetdoesnotfunction.Pressingthecallcontrolbuttonontheheadset willonlyopenandclosetheradiolinkprovidingaudio;youmustanswerthecallfrom thesoftphone. Rejecting a Call Whenreceivinganincomingcall,press andholdthecallcontrolbutton.Youwill hearatone.Whenyouhearasecond tone,thecallhasbeenrejectedandyou canreleasethebutton. Using Voice Dialing Multipoint Versatility TheVoyager510-USBheadsethasmultipointtechnologywhichallowsyoutoseamlessly switchbetweentwoaudiodevices.YoucanansweracallfromeitheryourPC-based softphoneoryourmobilephonebypressingthecallcontrolbutton.Theheadsetmustbe pairedtobothdevices,andthentoenablethisfunctionality,see"Allowcallcontrolbutton totoggletheheadset'sradiolink"ontheBasicOptionsscreenonpage10. Additional Features Only with Mobile Phone Redialing Last Number Toactivatelastnumberredial,double clickthecallcontrolbutton.Youwillhear ahightoneforeachkeypress.Whenyou hearafurthertone,thelastnumberhas beenredialed. Switching a Call From Phone to Headset Toswitchanactivecallfromyourphone toyourheadset,brieflypressthecall controlbutton. Switching a Call From Headset to Phone Toswitchanactivecallfromyourheadset toyourphone,pressandholdthecall controlbuttonuntilyouhearatone. Whenyouhearasecondtone,thetransfer hasbeencompletedandyoucanrelease thebutton. Answering/Ending/Making Calls with Mobile Phone Withtheheadseton,pressandhold thecallcontrolbuttonfor2seconds, untilyouhearasecondtone,toactivate voicedialing. NOTE: To use voice activated dialing, the voice dialing feature must be enabled on your phone. See your Bluetooth phone manual for instructions. To answer or end a call,brieflypressthecallcontrolbutton. To make a call,enternumberonyourphone,presssend,andthecallisautomatically transferredtoheadset;noneedtopressthecallcontrolbutton. 14 0 0 15 USING YOUR HEADSET Adjusting Volume INDICA TOR LIGHTS Headset Indicator Lights Headset Status Power Charging FullyCharged BatteryLow Light FlashesBlue FlashesRed SolidBlue FlashesRed FlashesRedandBlue FlashesBlue Toincreaselisteningvolume,presstheupperend(+)ofthevolumebutton.Todecrease listeningvolume,pressthelowerend(-). Toadjustthelistenorspeakvolumeofthesoftphone,pleaserefertothesoftphone userdocumentation. Toadjustthelistenorspeakvolumeoftheaudiodeviceonthecomputer,usetheSound andAudioDevicesectiononthecontrolpanel. Pairing BluetoothDevice ConnectedtoHeadset Muting a Call Bluetooth USB Adapter Indicator Lights Action DisconnectedfromtheHeadset ConnectedtotheHeadset RadioLinkActive PairingMode Light FlashesPurple SolidBlue FlashesBlue FlashesRedandBlue Duringacall,brieflypressthepower/mutebuttontomutethemicrophone.Whenmuted, theheadsetwillsoundtwotonesevery30seconds. Tounmutepressthebuttonagain. 16 0 0 17 TROUBLESHOOTING FOR VOY AGER 510-USB Problem My Voyager headset does not work with the softphone I am using on my PC. (I cannot answer or disconnect from the headset call button). Solution ·Checkcompatibilitylistonwww.plantronics.com/ personocall toensureyoursoftphoneis compatibleforremoteansweranddisconnect. ·Headsetbatteryneedstobecharged.Seepage5. ·HeadsetisnotpairedtotheUSBBluetooth adapter.Seepage8. ·WhenaPCgoesintostandbyorhibernation,the USBBluetoothadapternolongerispoweredon. BesureyourPCisinanactivestate. ·BesurePerSonoCallsoftwareisinstalled andrunning.Seepage9. Problem Sound in headset is distorted. I can hear echo in headset. Solution ·Lowerthelistenvolumeonyoursoftphoneuntil thedistortiondisappears. ·Ifthedistortionisstillpresent,lowerthelisten volumecontrolonthecomputer. ·Adjustvolumeonheadset.Seepage16. I can hear too much background conversation or noise. ·Speakvolumeistoohigh.Lowerthespeak volumeonyoursoftphoneuntilthenoise disappears.Ifthenoiseisstillpresent,lowerthe microphonevolumecontrolonthecomputer. ·TheUSBBluetoothadapterwillsetitselfasthe .UsetheAudio defaultaudiodeviceinWindows® settingsinWindows®underSoundsandAudio Devicestochangethedeviceusedforaudio. ·Headsetbatterymaybedead,sobesurethe headsetisfullycharged.Seepage5. ·WhenaPCgoesintostandbyorhibernation,the USBBluetoothadapternolongerispoweredon. BesureyourPCisinanactivestate. I've plugged in the USB Bluetooth adapter but my headset does not respond to button presses. ·HeadsetisnotpairedtotheUSBBluetooth adapter.Seepage8. ·Headsetbatteryneedstobecharged.Seepage5. ·HeadsetmaybeoutofrangeoftheUSB Bluetoothadapter.Moveclosertoadapteruntil theheadsetiswithinrange.Rangevarieswith officeenvironment. ·WhenaPCgoesintostandbyorhibernation,the USBBluetoothadapternolongerispoweredon. BesureyourPCisinanactivestate. The other headset I was using to listen to music does not work any more. My headset stops responding to button presses. I've installed PerSonoCall and the USB Bluetooth adapter but the system tray icon shows a red X (denoting no connection). I cannot hear caller/dial tone. ·HeadsetisnotpairedtotheUSBBluetooth adapter.Seepage8. Battery talk time or standby time is significantly degraded even after a full charge. ·Batteryisgoingbad;replacethebattery withanewbatterypack.CallPlantronicsat (866)363-BLUE(2583). ·Theheadsetradiolinkislockedon.Besureyou donotlocktheradiolinkonforlongperiodsof timeasitwillsignificantlyreducestandbyand talktimeoftheheadset.Seepage10. ·HeadsetisnotpairedtotheUSBBluetooth adapter.Seepage8. ·Headsetbatteryneedstobecharged.Seepage5. ·TheUSBBluetoothadapterisnotsetasthe defaultaudiodevice.UsetheAudiosettingsin Windows®underSoundsandAudioDevicesto select"PlantronicsBTAdapter"astheaudio device. ·Listeningvolumeistoolow.Pressthevolumeup buttonontheheadset.Seepage16. I hear beeps in the headset. ·Onebeepevery10secondsiscausedbyalow batterywarning.Rechargebatterybyreturning headsettothechargingstandforonetothree hoursuntilindicatorlightturnsblue. ·Onebeepisanoutofrangewarning. MoveclosertotheUSBBluetoothadapter. ·Twobeepsevery30secondsindicateyourmuteis on.Pressthemutebuttononcetoturnmuteoff. Callers cannot hear me. ·Headsetismuted.Pressthemutebuttonon headsettounmutethemicrophone.Seepage16. ·Headsetmicrophoneboomalignedincorrectly. Aligntheheadsetboomwithyourmouth. ·Speakvolumeistoolow.Increasethespeak volumeonyoursoftphoneuntilyoucanbeheard bycallers.Ifthevolumeisstilltoolow,increase themicrophonelevelonyourcomputer. ·Headsetbatteryneedstobecharged.Seepage5. ·TheUSBBluetoothadapterisnotsetasthe defaultaudiodevice.UsetheAudiosettingsin Windows®underSoundsandAudioDevices toselect"PlantronicsBTAdapter"asthe audiodevice. Pressing the call control button on the headset when I have an incoming call on my softphone hangs up the call. I am using my headset to answer calls from both my softphone and my cell phone, and pressing the call control button on the headset takes my softphone off hook instead of answering my ringing cell phone. ·UnchecktheboxintheBasicOptionsscreenfor "Allowheadsetcallcontrolbuttontotogglethe headset'sradiolink. Seepage11. " ·ChecktheboxintheBasicOptionsscreenfor "Allowheadsetcallcontrolbuttontotogglethe headset'sradiolink. Seepage11. " 18 19 TECHNICAL ASSIST ANCE VisitourWebsiteatwww.plantronics.com/supportfortechnicalsupportincluding frequentlyaskedquestions,compatibilityandaccessibilityinformation.ThePlantronics TechnicalAssistanceCenter(TAC)isalsoreadytoassistyouintheU.S.at866-363-BLUE (2583)andinCanadaat(800)540-8363. AAAEQ##TXXXX.Ifrequested,thisinformationmustbeprovidedtoyourtelephonecompany. Aplugandjackusedtoconnectthisequipmenttothepremiseswiringandtelephonenetwork mustcomplywiththeapplicableFCCPart68rulesandrequirementsadoptedbyACTA.A complianttelephonecordandmodularplugisprovidedwiththisproduct.Itisdesignedtobe connectedtoacompatiblejackthatisalsocompliant.Seeinstallationinstructionsfordetails. TheRENisusefultodeterminethequantityofdevicesyoumayconnecttoyourtelephoneline. ExcessiveRENsonatelephonelinemayresultinthedevicesnotringinginresponsetoan incomingcall.Inmost,butnotallareas,thesumoftheRENsshouldnotexceedfive(5.0).Tobe certainofthenumberofdevicesyoumayconnecttoyourline,asdeterminedbytheREN,contact yourlocaltelephonecompany.ForproductapprovedafterJuly23,2001,theRENforthisproduct ispartoftheproductidentifierthathastheformatUS:AAAEQ##TXXXX.Thedigitsrepresented by###aretheRENwithoutthedecimalpoint.(Forexample,03representsaRENof0.3.)For earlierproducers,theRENisseparatelyshownonthelabel. Ifthistelephoneequipmentcausesharmtothetelephonenetwork,thetelephonecompanywill notifyyouinadvancethattemporarydiscontinuanceofservicemayberequired.Butifadvance noticeisn'tpractical,thetelephonecompanywillnotifythecustomerassoonaspossible.Also, youwillbeadvisedofyourrighttofileacomplaintwiththeFCCifyoubelieveitisnecessary. Thetelephonecompanymaymakechangesinitsfacilities,equipment,operations,orprocedures thatcouldaffecttheproperfunctioningofyourequipment.Iftheydo,youwillbenotifiedin advanceinorderforyoutomakenecessarymodificationstomaintainuninterruptedservice. Iftroubleisexperiencedwiththisunit,forrepairorwarrantyinformation,pleasecontact customerserviceat(800)544-4660.Iftheequipmentiscausingharmtothenetwork,the telephonecompanymayrequestthatyoudisconnecttheequipmentuntiltheproblemisresolved. DONOTDISASSEMBLETHISEQUIPMENT:Itdoesnotcontainanyuserserviceablecomponents. WerecommendtheinstallationofanACsurgearresterintheACoutlettowhichthisequipment isconnected.Telephonecompaniesreportthatelectricalsurges,typicallylightingtransients,are verydestructivetocustomerterminalequipmentconnectedtoACpowersources. W ARRANTY AND SERVICE LIMITEDWARRANTYforPlantronicsNon-commercialProductsPurchasedintheUnited StatesandCanada. · ThiswarrantycoversdefectsinmaterialsandworkmanshipofNon-commercial Productsmanufactured,soldorcertifiedbyPlantronicswhichwerepurchasedandused intheUnitedStatesandCanada. · ThiswarrantylastsforoneyearfromthedateofpurchaseoftheProducts. · Thiswarrantyextendstoyouonlyifyouaretheenduserwiththeoriginalpurchase receipt. · Wewill,atouroption,repairorreplacetheProductsthatdonotconformto thewarranty.Wemayusefunctionallyequivalentreconditioned/refurbished/ remanufactured/pre-ownedornewProductsorparts. · Toobtainservice,contactPlantronicsintheUnitedStatesat(866)363-BLUE(2583) andinCanadaat(800)540-8363.Ifyouneedadditionalinformation,pleasecontactour servicecentersatthenumbersprovided. · THISISPLANTRONICS'COMPLETEWARRANTYFORTHEPRODUCTS. · Thiswarrantygivesyouspecificlegalrights,andyoumayalsohaveotherrightswhich varyfromstatetostateorprovincetoprovince.Pleasecontactyourdealerorour servicecenterforthefulldetailsofourlimitedwarranty,includingitemsnotcoveredby thislimitedwarranty. EXPOSURE TO RF RADIATION Theinternalwirelessradiooperateswithintheguidelinesfoundinradiofrequencysafety standardsandrecommendations,whichreflecttheconsensusofthescientificcommunity. Independentstudieshaveshownthattheinternalwirelessradioissafeforusebyconsumers. Visitwww.plantronics.comformoreinformation. INDUSTRY CANADA NOTICE Radio Equipment REGULA TORY NOTICES FCC REQUIREMENTS PART 15 ThisdevicecomplieswithPart15oftheFCCRules.Operationissubjecttothefollowingtwo conditions: 1.Thisdevicemaynotcauseharmfulinterference,and 2.Thisdevicemustacceptanyinterferencereceived,includinginterferencethatmaycause undesiredoperation. ThisequipmenthasbeentestedandfoundtocomplywiththelimitsforaClassBdigitaldevice, pursuanttoPart15oftheFCCRules.Theselimitsaredesignedtoprovidereasonableprotection againstharmfulinterferenceinaresidentialinstallation.Thisequipmentgenerates,uses, andcanradiateradiofrequencyenergyand,ifnotinstalledandusedinaccordancewiththe instructions,maycauseharmfulinterferencetoradiocommunications. However,thereisnoguaranteethatinterferencewillnotoccurinaparticularinstallation.If thisequipmentdoescauseharmfulinterferencetoradioortelevisionreceptionwhichcanbe determinedbyturningtheradioortelevisionoffandon,theuserisencouragedtotrytocorrect interferencebyoneormoreofthefollowingmeasures: 1.Reorientorrelocatethereceivingantenna. 2.Increasetheseparationbetweentheequipmentandreceiver. 3.Connecttheequipmentintoanoutletonanothercircuit. 4.Consultthedealeroranexperiencedradio/TVtechnicianforhelp. NOTE: ModificationsnotexpresslyapprovedbyPlantronics,Inc.couldvoidtheuser'sauthorityto operatetheequipment. Operationofthisdeviceissubjecttothefollowingtwoconditions:(1)thisdevicemaynotcause interference,and(2)thisdevicemustacceptanyinterference,includinginterferencethatmay causeundesiredoperationofthedevice. ThisproductmeetstheapplicableIndustryCanadatechnicalspecificationsoftheRSS-213Issue2. TheRingerEquivalenceNumberisanindicationofthemaximumnumberofdevicesallowed tobeconnectedtoatelephoneinterface.Theterminationonaninterfacemayconsistofany combinationofdevicessubjectonlytotherequirementthatthesumofallRENsofallofthe devicesdoesnotexceedfive. S O U N D I N N O VAT I O N Plantronics, Inc. 345EncinalStreet SantaCruz,CA95060USA www.plantronics.com ©2006Plantronics,Inc.Allrightsreserved.Plantronics,thelogodesign,PlantronicsVoyager,PerSonoCall, andSoundInnovationaretrademarksorregisteredtrademarksofPlantronics,Inc.TheBluetoothnameand theBluetoothtrademarksareownedbyBluetoothSIG,Inc.andareusedbyPlantronics,Inc.underlicense. WindowsiseitheraregisteredtrademarkoratrademarkofMicrosoftCorporationintheUnitedStatesand/ orothercountries.Allothertrademarksarethepropertyoftheirrespectiveowners.PatentsU.S.5,210,791; 6,923,688;D512,984;Australia303054;EM293964-0004-0006andPatentsPending. 73046-01(3/06) FCC REGISTRATION INFORMATION - Part 68 ThisequipmentcomplieswithPart68oftheFCCrulesandtherequirementsadoptedbyACTA. OntheexteriorofthisequipmentisalabelthatcontainsaproductidentifierintheformatUS: 20 21