SoundStation2 AVAYA 2490 USER GUIDE / ADMINISTRATOR GUIDE User Guide and Administrator Guide IMPORTANT SAFETY INSTRUCTIONS When using your telephone equipment, the following safety precautions should always be followed to reduce the risk of fire, electric shock, and injury to people. · Read and understand all instructions. · Follow all warnings and instructions marked on the equipment. · Installation must be performed in accordance with all national wiring rules. · The outlet to which this equipment is connected must be installed near the equipment, and must always be readily accessible. · This equipment can be hazardous if immersed in water. To avoid the possibility of electrical shock, do not use this equipment while you are in the bathtub or shower, or when you are wet. If you accidentally drop the equipment into water, do not retrieve it until you have first unplugged all cords. Do not reconnect this equipment until it has dried thoroughly. · Avoid using this equipment during electrical storms in your immediate area. There is a remote risk of electric shock from lightning. Urgent calls should be brief. Even though protective measures may have been installed to limit electrical surges from entering your home or business, absolute protection from lightning is impossible. · If you suspect a natural gas leak, report it immediately, but use a telephone away from the area in question. The SoundStation2 Avaya's electrical contacts could generate a tiny spark. While unlikely, it is possible that this spark could ignite heavy concentrations of gas. · Never push objects of any kind into the SoundStation2 Avaya through housing slots as they may touch hazardous voltage points or short out parts that could result in a risk of electric shock. Never spill liquid of any kind on the telephone. If liquid is spilled, contact service personnel. · To reduce the risk of electric shock, do not disassemble SoundStation2 Avaya. Opening or removing covers may expose you to hazardous voltages. Using incorrectly reassembled equipment can cause electric shock. If your telephone equipment does not work properly, refer to the section describing how to connect service. The support telephone number can be found on the back cover of this booklet. · Never install telephone wiring during a lightning storm. · Never install telephone jacks in wet locations unless the jack is specifically designed for wet locations. · Never touch uninsulated telephone wires or terminals unless the telephone line has been disconnected from the network interface. · Always use caution when installing or modifying telephone lines. SAVE THESE INSTRUCTIONS Table of Contents Thank You ............................................. 5 Overview .............................................. 5 Parts List ............................................... 6 System Compatibility ............................... 7 Setting up SoundStation2 Avaya ............... 7 Features ................................................ 9 LED Indicators ......................................................................................... 9 Buttons .................................................................................................. 9 Understanding the Display ....................................................................... 9 Using SoundStation2 Avaya ................... 10 Placing a Call ........................................................................................ 10 Answering a Call ................................................................................... 10 Answering a Second Call ........................................................................ 10 Ending a Call ......................................................................................... 10 Call Hold............................................................................................... 11 Call Mute .............................................................................................. 11 Call Timer ............................................................................................. 11 Redial................................................................................................... 11 Ringer Volume Adjustment ..................................................................... 12 Dial Tone and Volume Adjustment ........................................................... 12 Speaker Volume Adjustment .................................................................. 12 Display Contrast ................................................................................... 12 Ring Type ............................................................................................. 13 Back Light ............................................................................................. 13 Language .............................................................................................. 14 Special Audio Mode ............................................................................... 15 Conferencing - using the button ..................................................... 15 Bridge Soft Key..................................................................................... 16 Phone Book .......................................................................................... 17 View System Information ...................................................................... 19 Auxiliary Audio Port.............................................................................. 20 Using the DEFINITY Phone ..................................................................... 20 Troubleshooting ................................... 22 No Dial Tone ......................................................................................... 22 Does Not Ring....................................................................................... 22 Flickering LCD ....................................................................................... 22 Keypad Input Doesn't Register............................................................... 22 Muffled or "in a well" Reception ........................................................... 22 Table of Contents Short Silences, Echoes, or Clipped Speech ................................................ 23 Physical Damage ................................................................................... 23 For Best Performance ............................................................................ 23 LCD Messages....................................................................................... 24 Administrative Setup - Overview ............ 26 Passcode .............................................................................................. 27 Location Information.............................................................................. 28 Diagnostics .......................................... 30 Mic (Microphone) Test ........................................................................... 30 Console SPKR (Speaker) Test ................................................................. 30 Restore Defaults ................................................................................... 31 Specifications and Warranty Information .. 32 Limited Warranty and Limitation of Liability ............................................ 33 FCC Rules ............................................................................................. 35 Canadian Department of Communications Notice...................................... 35 Thank You Thank you for choosing the Polycom SoundStation2 Avaya. This conference phone can be connected directly to DEFINITY and System 75/85 digital ECS telephone systems. There is no need for analog terminal adapters, analog lines or analog line cords to support your conferencing system. In this User Guide, you will find everything you need to quickly set up your new conference telephone. Be sure to verify with your System Administrator that your network is prepared for configuring your SoundStation2 Avaya telephone. Lastly, it is important that you read the Parts List, and the Safety Notices section in this guide before you begin using the SoundStation2 Avaya. Overview SoundStation2 Avaya is a perfect entry level conference telephone for your business, suitable for use in small to medium-sized conference rooms and offices. SoundStation2 Avaya features: Acoustic Clarity Technology Polycom's legendary technology that automatically allows people on both sides of the call to speak at the same time. Enhanced User Interface A backlit LCD display and three soft keys make the phone very easy to use. Caller related information such as CallerID is easy to read and the built-in phonebook and speed dial list can hold up to 25 entries. Multi-language Support Set the phone up to display the language that you are most comfortable with. Choose from English, French, German, Italian, Norwegian, Spanish, and Brazilian Portuguese. Enhanced Connectivity Options Simply connect a pair of extension microphones to the telephone to extend the microphone pickup range. SoundStation2 Avaya User Guide - 5 Parts List The following items are included in your SoundStation2 Avaya package. Check this list before installation to ensure that you have received each item. SoundStation2 Avaya Console If you are missing any items, please contact your SoundStation2 Avaya reseller. Console to Interface Module Cable Network Cable Interface Module RJ11 to RJ45 Adapter Cables (Additional adapters supplied in some countries.) Extension microphones (Sold as an accessory.) Power Adapter (Varies by country.) Documentation/CD SoundStation2 Avaya User Guide - 6 System Compatibility SoundStation2 Avaya is compatible with any DEFINITY digital voice port that supports the 6400, 7400 or 8400 series phones (with the exception of the CallMaster series.) Connection Requirement: Requires standard DEFINITY wall jack. RJ45/ RJ11 adapter cables are included for your convenience. Setting up SoundStation2 Avaya 1. Insert the short Network Cable into the SoundStation2 Avaya Interface Module jack marked with the Network icon ( ). Plug the other end into the digital voice jack, as shown. If the connector does not fit, you will need one of the optional RJ11 to RJ45 Network Cables for connection to the wall jack, and for your phone should you choose that option. This cable has a smaller connector on one end, so try it both ways. You have the option to install a DEFINITY series telephone along with your SoundStation2 Avaya: 1. Plug the DEFINITY Telephone cable into the jack on the Interface Module indicated by the telephone icon . If the connector does not fit you will need one of the optional cables as a replacement for your phone cable. This cable has a smaller connector on one end, so try it both ways. 2. Plug the long `Console to Interface Module' cable into the jack on the Interface Module labeled with the icon as shown. Any digital phone supported by your telephone network can be connected to the phone jack on the Interface Module. SoundStation2 Avaya User Guide - 7 3. Plug the other end into the slot under the SoundStation2 Console as illustrated. Then thread the cable through the channels on the underside of the console as shown at right. 4. Plug the Power Adapter Cable into the Interface Module jack marked then plug the Power Adapter into the electrical outlet. The first time the SoundStation2 Avaya is powered up and connected to the network through the Interface Module, it will run a brief self-test and synchronize itself with your telephone network. During this time the LEDs will blink. When the process is complete you will hear a tone and the LEDs will switch off. This process can take 20 seconds. The SoundStation2 Avaya is designed for greater room coverage with extended microphones. If using the optional extension microphones, connect to SoundStation2 as shown at right. Place the SoundStation2 Avaya on a flat, stable surface in the center of the room. If using the extended hypercardiod microphones, for the best coverage, position as shown in the example to the right. MIC 1 MIC 4 MIC 5 MIC 2 MIC 3 Ready State SoundStation2 Avaya will display a Ready message upon power up and completion of initialization. The Ready message is also shown English after a call is completed and the phone is available for the next call. 5551212 READY SP DIAL PH BOOK REDIAL 5551212 SoundStation2 Avaya User Guide - 8 BEREIT German Connection Diagram Features LED Indicators The LEDs located on the top of your SoundStation2 Avaya indicate the current status of your conference phone: Green - your call is in progress. Blinking green - a call is incoming. Red - your call is muted. Blinking Red - your call is on hold. Buttons Menu Displays a menu of settings and options. Scroll Navigate up or down through displayed lists. Exit Exits from current scree ...