User manual POLYCOM IPOWER 600

iPower Collaboration System Tips and Troubleshooting VS4000 User's Guide iPower Collaboration System Tips and Troubleshooting Copyright © 2002: Polycom, Inc. Polycom, Inc., 4750 Willow Road, Pleasanton, CA 94588 www.polycom.com Polycom, the Polycom logo, and Vortex are registered trademarks of Polycom, Inc. Global Management System, IDEC, ImageShare, iPower, LAMB, Look-At-Me-Button, PathNavigator, PowerCam, PowerMic, and WebOffice are trademarks of Polycom, Inc. Bose is a registered trademark of Bose Corporation. Intel is a registered trademark of Intel Corporation. Microsoft, NetMeeting, PowerPoint, Windows, and Windows NT are registered trademarks of Microsoft Corporation. HP is a registered trademark of Hewlett-Packard Company. Netscape is a registered trademark of Netscape Communications Corporation. All other product and company names are the trademarks or registered trademarks of their respective owners. The information contained in this document is subject to change without notice. Polycom assumes no responsibility for technical or editorial errors or omissions that may appear in this document or for the use of this material. Nor does Polycom make any commitment to update the information contained in this document. This document contains proprietary information which is protected by copyright. All rights reserved. No part of this document may be photocopied or reproduced in any form without the prior written consent of Polycom, Inc. Edition: 3725-50171-001/A Do you have any suggestions or comments on the documentation for this product? If so, please send them by email to iDesign@polycom.com. ii www.polycom.com Contents About This Guide Chapter 1 - Presenting the Polycom iPower Systems About the iPower Systems ........................................................................................................................ 1 Standard Hardware Components ............................................................................................................ 3 Computer Box ...................................................................................................................................... 3 iPower 9000 System...................................................................................................................... 3 iPower 600 System........................................................................................................................ 3 iPower 900 System........................................................................................................................ 4 Main Camera ........................................................................................................................................ 4 iPower 9000 System...................................................................................................................... 4 iPower 600 System........................................................................................................................ 5 iPower 900 System........................................................................................................................ 5 Remote Control Devices ..................................................................................................................... 5 iPower 9000 System...................................................................................................................... 5 iPower 600 and iPower 900 Systems ......................................................................................... 6 PowerMic .............................................................................................................................................. 7 ImageShare or ImageShare II............................................................................................................. 7 iPower 9000 and iPower 600 Systems ....................................................................................... 7 iPower 900 System........................................................................................................................ 7 Optional Hardware Components............................................................................................................. 8 Display .................................................................................................................................................. 8 Cart ........................................................................................................................................................ 9 Additional Cameras ............................................................................................................................ 9 VCR...................................................................................................................................................... 10 Other Optional Hardware Components ........................................................................................ 10 Standard Software Applications............................................................................................................. 11 Optional Software Applications ............................................................................................................. 12 Chapter 2 - AdminTools Roadmap Customizing the System ......................................................................................................................... 14 Setting Up System Security ..................................................................................................................... 14 Configuring Network Use ....................................................................................................................... 15 Configuring Audio ................................................................................................................................... 15 Configuring Video.................................................................................................................................... 16 Configuring Streaming ............................................................................................................................ 16 Setting Up Directories .............................................................................................................................. 16 Allowing Data Sharing ............................................................................................................................ 17 Maintaining the System ........................................................................................................................... 17iii © Polycom, Inc. Preliminary and Confidential - For Internal Distribution Only Using Remote Management Tools ......................................................................................................... 17 Configuring Multipoint Conferencing .................................................................................................. 18 © Polycom, Inc. iii iPower Collaboration System Tips and Troubleshooting Chapter 3 - Tips for Tasks You Do Rarely Setting Up the Log On Process ................................................................................................................19 Choosing Logon Options ..................................................................................................................19 Setting Up User Accounts for Standard Windows Logon ...........................................................20 Setting Up Additional Software ..............................................................................................................20 Remote Management Software ........................................................................................................20 WebRemote ..................................................................................................................................20 SNMP Management....................................................................................................................22 Global Management System......................................................................................................22 Document Servers ..............................................................................................................................24 PathNavigator Conference-on-Demand .........................................................................................25 WebOffice ............................................................................................................................................26 Restoring the System.................................................................................................................................28 Getting Ready to Reinstall ................................................................................................................28 Reinstalling the iPower System........................................................................................................28 iPower 9000 and iPower 900 Systems ......................................................................................29 iPower 600 System ......................................................................................................................29 Chapter 4 - Tips for Tasks You Do Regularly Adding Applications.................................................................................................................................32 Monitoring System Statistics ...................................................................................................................32 Viewing Detailed System Statistics .................................................................................................32 Viewing the Configuration Summary.............................................................................................34 Viewing Statistics for the Current Call ...........................................................................................35 Accessing and Viewing Logs ...................................................................................................................36 Setting Up Virus Protection .....................................................................................................................37 Conserving Disk Space .............................................................................................................................37 Chapter 5 - Tips for Helping Users Making Sure Users Have the Information They Need ........................................................................39 Sending the "Quick Tips Sheet" to Users .......................................................................................39 Customizing the "Getting Started Guide" .....................................................................................40 Displaying Room Information on the iPower System Home Page.............................................40 Making Sure Users Know How to Contact the System Administrator.............................................41 Finding Information in the Documentation ..........................................................................................42 Chapter 6 - Troubleshooting Tips Solving Installation Problems..................................................................................................................46 Solving Startup Problems.........................................................................................................................46 Solving General System Problems ..........................................................................................................47 Solving Network Problems ......................................................................................................................49 Solving Video Problems ...........................................................................................................................55 Solving Audio Problems...........................................................................................................................59 Solving ImageShare and ImageShare II Problems ...............................................................................61 Appendix A - System Default Settings iv www.polycom.com About This Guide This guide is for system administrators who need to configure, maintain, and troubleshoot the Polycom® iPowerTM 9000, iPower 600, and iPower 900 systems. Complete information about the iPower systems is available through the online help. For installation information, refer to the hardcopy installation documentation. Users can also refer to the documentation available on the iPower Documentation Library CD. Both the installation documentation and the CD are shipped with each iPower system. (For titles and descriptions of all the iPower documentation, see Chapter 5, "Tips for Helping Users.") For support or service, please contact your Polycom service provider or call Polycom Technical Support. You can find phone numbers for Technical Support in your area, as well as the latest product information, at the Polycom web site, www.polycom.com. 1 Presenting the Polycom iPower Systems This chapter provides an overview of the three Polycom iPower systems. It includes these topics: About the iPower Systems -- Describes each iPower system. Standard Hardware Components -- Describes the hardware components that come standard with each system, such as the computer box, cameras, and remote control devices. Optional Hardware Components -- Describes the hardware components that you can purchase separately, such as displays, carts, and additional cameras. Standard Software Applications -- Describes the software applications that come standard with each system, such as the Collaboration application, AdminTools, and Hardware Diagnostics. Optional Software Applications -- Describes the software applications that you can purchase separately, such as the Polycom Document Server, Polycom PathNavigatorTM Conference-on-Demand, the Polycom Global Management SystemTM, and WebOfficeTM. About the iPower Systems The Polycom iPower systems are state-of-the-art visual collaboration tools. Each allows users to exchange ideas and share documents with people anywhere in the world, as if they were all in the same room. Three versions of the iPower system are available: the iPower 9000, the iPower 600, and the iPower 900. © Polycom, Inc. 1 iPower Collaboration System Tips and Troubleshooting The iPower 9000, like all iPower systems, provides quality audio and video, as well as easy-to-use data sharing capabilities. You can install the iPower 9000 system in a 19-inch (48.26 cm) equipment rack, on top of a desk or credenza, or in a cart. The iPower 600 system comes in a unique package. You can install it as an all-in-one appliance, so that it conveniently fits on top of a traditional monitor. Or, you can split it into two components: the Camera and Microphone module, which you can easily mount on a flat-panel display or wall, and the compact computer unit. The iPower 900 system, like the iPower 9000 and iPower 600, utilizes a conventional PC platform, enabling you to use it for more than just video calls. For example, you can use it for collaborating on documents, surfing the web, sending email, accessing corporate databases, and more. 2 www.polycom.com Chapter 1 - Presenting the Polycom iPower Systems Standard Hardware Components The following hardware components come standard with each iPower system: Computer box Main camera Remote control devices ImageShareTM or ImageShare II Computer Box iPower 9000 System The computer box contains the system software, internal hardware, and power supply. To locate the power button on the iPower 9000 computer box, flip down the front cover. The CD-ROM drive is also located at the front, whereas the connection panel is located at the rear. iPower 600 System The computer box is known as the computer unit for the iPower 600 system. The power button on the iPower 600 is located on the side of the computer unit. The connection panel is at the rear. © Polycom, Inc. 3 iPower Collaboration System Tips and Troubleshooting iPower 900 System The power button, as well as the CD-ROM drive and diskette drive, on the iPower 900 are at the front of the computer box. The connection panel is located at the rear. Main Camera iPower 9000 System The iPower 9000 system uses either the PowerCamTM Plus or the PowerCam as its standard main camera. You can also use either camera as an auxiliary camera. The PowerCam Plus features the Automatic Camera Pointing (ACP) mechanism. When you enable ACP, the camera uses the built-in ACP microphone to automatically locate and frame the speaker. PowerCam Plus PowerCam 4 www.polycom.com Chapter 1 - Presenting the Polycom iPower Systems iPower 600 System The iPower 600 system uses the Camera and Microphone module as its standard main camera and microphone. The standard main camera is a pan-tilt-zoom (PTZ) camera, which utilizes the Automatic Camera Pointing (ACP) mechanism. The Camera and Microphone module also includes the Zoom Mic. You must power off the system to connect or disconnect the Camera and Microphone module. iPower 900 System The iPower 900 system uses either the iPower 80 Dynamic Locating Camera or the iPower 70 Room Camera as its standard main camera. The iPower 80 features the Automatic Camera Pointing (ACP) mechanism. iPower 80 iPower 70 Remote Control Devices iPower 9000 System You can use the iPower 9000 system keyboard for both administrative and user tasks. It includes the standard keyboard character keys, an integrated trackball, © Polycom, Inc. 5 iPower Collaboration System Tips and Troubleshooting and buttons that correspond to common user tasks. For information about how to use the buttons on the keyboard, see the iPower 9000 Collaboration System Quick Tips Sheet. The remote control is designed to make video collaboration easier. The buttons on the remote correspond to common tasks that you perform during a video collaboration meeting, such as making a call and zooming the camera. Near/Far PIP Zoom Auto Call/Answer Hang Up Mute Volume Set Preset Auto Near/Far Zoom Point PIP Full Screen Point Volume Mute Full Screen Presets 1 2 5 9 Set 6 0 3 7 4 8 iPower 600 and iPower 900 Systems You can use the keyboard for the iPower 600 and iPower 900 systems for both administrative and user tasks. It includes the standard keyboard character buttons and an integrated trackball; however, it does not include buttons that correspond to common user tasks. Like the remote control for the iPower 9000 system, the buttons on the remote control for the iPower 600 and iPower 900 correspond to common tasks that you perform during a video collaboration meeting, such as making a call and zooming the camera. For information about how to use the buttons on the remote control, see the iPower Collaboration System Quick Tips Sheet. HELP ON/STANDBY OPTIONS CALL/ANSWER HANG UP 1 4 GHI 2 5 8 0 ABC 3 DEF JKL 6 MNO 9 WXYZ # 7 PQRS TUV * SET CANCEL PRESET PEOPLE CONTENT PIP VOLUME MUTE AUTO ZOOM 6 www.polycom.com Chapter 1 - Presenting the Polycom iPower Systems PowerMic All the iPower systems use the PowerMicTM as the main microphone. You can use up to a total of eight PowerMic microphones with your iPower 9000, and up to four with your iPower 600 and iPower 900. ImageShare or ImageShare II iPower 9000 and iPower 600 Systems The ImageShare II device makes it easy for you to add audio and video from a laptop to your system. The ImageShare II is included with the iPower 9000 system and is available as an option for the iPower 600 system. iPower 900 System The ImageShare device makes it easy for you to add audio and video input and output devices, such as a laptop or a projector, to the iPower 900 system. © Polycom, Inc. 7 iPower Collaboration System Tips and Troubleshooting The ImageShare is included with the iPower 970 system and is available as an option for the iPower 960 system. Optional Hardware Components The following hardware components can be purchased separately: Display Cart Additional cameras Other optional hardware components Display The display shows video from the cameras and other video sources, application windows, online help, and so on. The display can be a regular display or a flat-panel display, and you can have up to two displays connected to your system. The display's picture-in-picture (PIP) window is an area on the screen that is usually used to show the image you are sending to the other call participants. 8 www.polycom.com Chapter 1 - Presenting the Polycom iPower Systems If your system has two displays, one must be an SVGA/XGA display and the other an NTSC/PAL display. In systems with two displays, you view People on the NTSC/PAL display and view Content, such as reports and presentations, on the SVGA/XGA display. Because you view People on the NTSC/PAL display, you should place the camera on that display. Note If you install a second display, you must open the AdminTools Monitor page and check the Use second monitor check box. See the AdminTools online help for more information. To access this help, press the HELP button on the remote control, press F1 on the keyboard, or click Help when you are within the AdminTools application. Cart You can use one of several carts to hold the iPower system, display, peripheral devices, and documentation. The Premier Cart includes enclosed storage for your computer box, monitor, system components, and documentation. It also features a built-in Bose® speaker. The Utility Cart offers a more basic means to hold and move the system and display. Additional Cameras You can add additional cameras to your iPower system. For the iPower 9000 and iPower 900 systems, you can use up to three cameras: a main camera, an optional auxiliary camera, and an optional document camera. © Polycom, Inc. 9 iPower Collaboration System Tips and Troubleshooting For the iPower 600 system, you can use a camera other than the standard Camera and Microphone Module as the main camera. You can also add a document camera. Document Camera VCR You can add one or two VCRs to any of the iPower systems so that users can play videotapes during calls or create videotapes of meetings. Note If you install one or two VCRs, you must open the AdminTools Camera Controls and VCR page and click either One VCR or Two VCRs. See the AdminTools online help for more information. To access this help, press the HELP button on the remote control, press F1 on the keyboard, or click Help when you are within the AdminTools application. Other Optional Hardware Components There are several other optional components you can add to the iPower systems: Remote control devices -- You can add your own keyboard, mouse, or remote control to any of the iPower systems. USB devices -- You can add a USB device, such as a printer or a scanner, to the iPower 9000 and iPower 600 systems, or to version 3.0 or higher of the iPower 900 system. Serial devices -- You can add a serial device, such as a whiteboard, to any of the iPower systems. You can also add a custom control panel to the iPower 9000 system. 10 www.polycom.com Chapter 1 - Presenting the Polycom iPower Systems Room audio input devices -- Instead of a second PowerMic, you can add a room audio input device, such as a Polycom Vortex® device, to the iPower 9000 system. Look-At-Me-ButtonTM (LAMBTM) -- You can enable people who are not near the keyboard or remote control to move the camera by adding LAMBs to the iPower 600 and iPower 900 systems. Projector -- You can connect a projector to the back of an iPower 9000 or iPower 600 system or to the ImageShare device on an iPower 900 system. Depending on your system, you may need to provide your own VGA splitter. Headset -- You can connect a headset with earphones and microphones to an iPower 600 system. The headset plugs into the side of the computer unit, behind the power button. You can also connect a headset to an iPower 9000 system, but you must provide your own an RCA-to-phone adapter cable. Laptop -- You can add laptop (or PC) audio output to your system by connecting a laptop to the ImageShare or ImageShare II device, and then connecting the ImageShare or ImageShare II to your system's computer box. Or, with the iPower 600, you can directly connect a laptop to the computer unit; however, you must provide your own audio and VGA cables. Standard Software Applications The software applications listed in the following table are included on the Polycom System Software CD. You can find many of these applications by choosing Programs>iPower from the Start menu. This application... Setup Wizard Collaboration application AdminTools Operating Statistics Hardware Diagnostics Enables you to... Easily install the Collaboration software onto your system. Participate in videoconferences or in-room presentations. Configure and maintain the iPower collaboration system. Verify system performance, view a log of call-related statistics and events, log system events, and run loopback tests. Test the performance of the system's internal boards and cables, and monitor input and output from audio and video devices that are connected to the system. Send and receive files during meetings. Chat Use text chatting while you are in a call. File Transfer NetMeeting® © Polycom, Inc. 11 iPower Collaboration System Tips and Troubleshooting This application... Acrobat Reader Microsoft® Office Viewer Enables you to... Read user documents provided in PDF format. View documents from Windows® applications, such as PowerPoint® and Excel. Optional Software Applications The software applications listed in the following table are optional. This application... Document Server Directory Services Setup Network Manager PathNavigator Conference-onDemand Global Management System WebOffice Enables you to... Store files on a server so they can be retrieved during meetings. Set up and access Central and Personal Directories, or "phone books," of collaboration sites. Manage networked collaboration systems. Make a multipoint call in a single step by selecting multiple ISDN and LAN addresses from a single directory or by entering multiple addresses in the Make a Call dialog box. Monitor general system information such as network interface status and call status, receive notification when an iPower user needs help, and send and receive messages from users. Conduct online meetings and share information, files, applications, or documents with other WebOffice users. 12 www.polycom.com 2 AdminTools Roadmap AdminTools is a utility available with each iPower system. You use AdminTools to initially set up the system. Thereafter, you may want to use this utility to fine-tune the system and to make adjustments according to your organization's video collaboration needs. This chapter provides a roadmap of all the tasks you can do using AdminTools. It includes these topics: Customizing the System Setting Up System Security Configuring Network Use Configuring Audio Configuring Video Configuring Streaming Setting Up Directories Allowing Data Sharing Maintaining the System Using Remote Management Tools Configuring Multipoint Conferencing Note For complete information about any of these tasks, view the AdminTools help. To access this help, press the HELP button on the remote control, press F1 on the keyboard, or click Help when you are within the AdminTools application. To access AdminTools: Choose Start>Programs>Polycom iPower>Administrator Information>AdminTools. © Polycom, Inc. 13 iPower Collaboration System Tips and Troubleshooting Customizing the System To Do This... Change the second monitor's PIP position Configure Standby Mode Set call preferences, such as how incoming calls are answered or how the redial function works Allow use of a custom control panel Provide a site name List a name and number to call for help Add applications to the Options menu Add applications to the People and Content list Configure Quality of Service (QoS) on an iPower 9000 system Configure WebOffice for an iPower system First Click... Video General General Then Click... Monitor tab Logoff and Standby tab Call Preferences tab Utilities General General General General LAN Utilities Custom Control tab System Information tab System Information tab Options Menu Configuration tab People and Content List Configuration tab QoS tab WebOffice tab Setting Up System Security To Do This... Configure the Adapter/NAT/Port Range Save numbers in a Call Log Choose the logon method Disable Auto Logon Set the logoff options Lock settings on a page First Click... LAN General General General General General Then Click... Adapter/NAT/Port Range tab Call Preferences tab Logon and Security tab Logon and Security tab Logoff and Standby tab Locked Settings tab 14 www.polycom.com Chapter 2 - AdminTools Roadmap Configuring Network Use To Do This... Set the basic ISDN configuration Set the ISDN bandwidth options Set the advanced ISDN configuration Configure the system to use an IMUX (iPower 9000 and iPower 900 systems) Reserve a line for voice calls Reserve a line for remote management Set the basic LAN configuration Set the LAN bandwidth options Set up a gateway Set up a gatekeeper First click... ISDN ISDN ISDN ISDN ISDN ISDN LAN LAN ISDN LAN Then click... ISDN Configuration tab ISDN Bandwidth tab ISDN Configuration tab IMUX Setup tab Set Up ISDN button ISDN Bandwidth tab LAN Configuration tab LAN Bandwidth tab Gateway Setup tab Gatekeeper Setup tab Configuring Audio To Do This... Set the audio algorithm for ISDN calls Set the audio algorithm for LAN calls Configure Automatic Gain Control (AGC) for auxiliary audio Configure the microphones Define the number of speakers First Click... Audio Audio Audio Audio Audio Then Click... Audio Preferences tab Audio Preferences tab Audio Input and Output tab Audio Input and Output tab Audio Input and Output tab © Polycom, Inc. 15 iPower Collaboration System Tips and Troubleshooting Configuring Video To Do This... Set the video algorithm for ISDN calls Set the video algorithm for LAN calls Enable flicker reduction Enable or disable dual images Set up cameras and video sources Configure camera behavior Add a second monitor Add VCR(s) First Click... Video Video Video Video Video Video General Video Then Click... Video Preferences tab Video Preferences tab Video Preferences tab Video Preferences tab Cameras and Video Sources tab Camera Control and VCR tab Monitor tab Camera Control and VCR tab Configuring Streaming To Do This... Configure the Streaming option on an iPower system Configure the Streaming option on an external server First Click... LAN LAN Then Click... Streaming tab Streaming tab Setting Up Directories To Do This... Set up a Local Directory Set up a Central Directory Register with an ILS server First Click... Directory Directory Directory Then Click... Local Directory tab Central Directory Server Setup tab ILS Registration tab 16 www.polycom.com Chapter 2 - AdminTools Roadmap Allowing Data Sharing To Do This... Allow file transfer Configure the system to use a Document Server First Click... Utilities Utilities Then Click... File Transfer tab Document Server tab Maintaining the System To Do This... Update the system information Set up Readiness Monitoring First Click... General Utilities Then Click... System Information tab Readiness Monitoring tab Using Remote Management Tools To Do This... Configure the system for WebRemote management Set up RAS access over ISDN Configure the system for SNMP management Set up the Global Management System on an iPower system Disable the Global Management System on an iPower system First Click... Utilities ISDN Utilities Utilities Utilities Then Click... Network Management tab ISDN Bandwidth tab Network Management tab Global Management System tab Global Management System tab © Polycom, Inc. 17 iPower Collaboration System Tips and Troubleshooting Configuring Multipoint Conferencing To Do This... Allow multipoint conferences Set the default video display for internal multipoint Set the audio and video preferences for internal multipoint Click... Multipoint Multipoint Multipoint 18 www.polycom.com 3 Tips for Tasks You Do Rarely This chapter provides information about tasks that you need to perform only once or very rarely. It includes these topics: Setting Up the Log On Process -- Describes how to choose logon options and set up user accounts. Setting Up Additional Software -- Describes additional software that you may install with your system, such as remote management software, Document Servers, PathNavigator Conference-on-Demand, and the Polycom Global Management System. Restoring the System -- Describes how to reinstall the iPower system software. Setting Up the Log On Process To control how users access the iPower system, you must decide which logon options to use. Choosing Logon Options The iPower system offers two logon options: Standard Windows logon lets users log on by entering a valid user or administrator name and password for either a local Windows user account or a Windows domain account. After they log on, users have the privileges you define for the local Windows user account or Windows domain account. Auto Logon lets users log on to the iPower system using the default user account. With the Auto Logon feature, the Logon dialog box appears with the default user name and password already filled in. Therefore, users don't have to log on using their own accounts, and they all have the privileges defined for © Polycom, Inc. 19 iPower Collaboration System Tips and Troubleshooting the default user account. Auto Logon is the default logon option for the iPower system. Setting Up User Accounts for Standard Windows Logon The available user accounts are as follows: Type of Account Local user account Description Requires a unique account for each user, which allows the user to access the system. Requires a unique account for each user, which allows the user to access each system in the domain. Allows all users to access the system. The default user name and password appear in the Logon dialog box. How to Create This Account Use the Windows User Manager to create local user accounts. For specific instructions, see your Windows documentation. Use the Windows User Manager for Domains to create domain accounts. For specific instructions, see your Windows documentation. Use the AdminTools Logon and Security page to set up the iPower system default user account. Set the default user name and password using the Default User Account section of this page. Domain account iPower system default user account Setting Up Additional Software This section describes additional software that you may have added to the iPower system, such as remote management software, Document Servers, PathNavigator Conference-on-Demand, and Polycom WebOffice. Remote Management Software Three remote management software applications are available with the iPower system: WebRemote, SNMP Management, and the Polycom Global Management System. WebRemote Before you use WebRemote, you must configure your iPower system to use it. If you plan to perform network management of the iPower system, but your network management station (NMS) is not connected to the system via a LAN, you may also need to set up RAS access over ISDN. 20 www.polycom.com Chapter 3 - Tips for Tasks You Do Rarely For information about how to configure the system to use WebRemote and how to set up RAS access over ISDN, see the AdminTools online help. To access this help, press the HELP button on the remote control, press F1 on the keyboard, or click Help when you are within the AdminTools application. WebRemote also requires you to log on with an administrator account and to have one of the following browsers: Microsoft Internet Explorer 5.0 or higher Netscape® Navigator 4.6 or higher To use WebRemote: 1. 2. Launch your web browser. Enter the system's IP address or DNS name. A web page opens. 3. 4. Click WebRemote. Enter a user name and password for an account that has administrator privileges on the iPower system. WebRemote opens. 5. Use WebRemote as follows: Click... Call Control AdminTools Diagnostics System State Statistics Alarms Help To... Access the iPower system Collaboration application. Access the AdminTools application. Access the Hardware Diagnostics application to perform tests and download error log files. View Readiness Monitoring error messages, shut down the iPower system applications, or restart the system. View the system statistics. View SNMP alarms. Access WebRemote online help. For more information about WebRemote, see the WebRemote online help. © Polycom, Inc. 21 iPower Collaboration System Tips and Troubleshooting SNMP Management To enable SNMP management, you must do the following: 1. Set up an SNMP environment. To set up an SNMP environment, you must install network management software (such as HP® OpenView) on the computer you intend to use as your network management station (NMS). You cannot use the iPower system as the NMS. 2. Install the iPower MIBs: a. Access the appropriate iPower system MIB file at one of these locations: ­ ­ On the iPower system at C:\Program Files\PictureTel\VCS\SNMP\Mib. From the Polycom web site at www.polycom.com. b. Install the MIBs on the network management station as required by your management software. For more information, see the management application's documentation. c. Using AdminTools, configure the iPower system for SNMP management. For more information, see the AdminTools online help. To access this help, press the HELP button on the remote control, press F1 on the keyboard, or click Help when you are within the AdminTools application. 3. Add the iPower Network Manager. Once you've configured the iPower system to allow remote management via SNMP, you may choose to use the iPower Network Manager application, which is available on the iPower Network Manager CD. This optional application enhances HP OpenView or other network management software. For information on how to use the iPower Network Manager application, see the Network Manager online help. For information on how to use your SNMP network management application to control a remote system, see the documentation that came with the application. Global Management System The Polycom Global Management System is a web-based software application that provides centralized video network management. As long as you have a web browser, you can use the Global Management System with the iPower system to monitor and maintain local and remote videoconferencing systems and networks from anywhere in the world. You can use the Global Management System with the iPower system to: Monitor system status Obtain general system information and addresses 22 www.polycom.com Chapter 3 - Tips for Tasks You Do Rarely Provide Remote Alert Notification Obtain Call Detail Record information, such as call time, start and end time, video bandwidth, and number dialed Configure videoconferencing equipment Update iPower software Send messages to the Network Administrator In order to use the Global Management System with an iPower system, you must set up the Global Management System user account on an iPower system. To do this: 1. 2. 3. 4. 5. Start AdminTools and click Utilities. Click the Global Management System tab. Check the Allow Management via Global Management System check box. Click Set Password. Enter a password to access the iPower system from the Global Management system. To disable the Global Management System on an iPower system: 1. 2. 3. Start AdminTools and click Utilities. Click the Global Management System tab. Uncheck the Allow Management via Global Management System check box. The password used to access the iPower system is not affected. To remove a Global Management System IP address: 1. 2. 3. 4. Start AdminTools and click Utilities. Click the Global Management System tab. In the Global Management System Station URLs list, highlight the IP address that you want to remove. Click Remove. When you enable the Global Management System, you can designate the Polycom Global Directory as one of the Central Directories. For more information about this and about the Global Management System in general, see the Global Management System documentation. © Polycom, Inc. 23 iPower Collaboration System Tips and Troubleshooting Document Servers A Document Server provides several advantages, such as: Flexibility. Users aren't hindered by the space limitations imposed by diskettes. Frees hard drive space. Users store the files they intend to share on the server, not on the iPower system. Security. User data is secure. Each user's access to the server is limited to an individual folder created at logon. To set up a Document Server, you must install the server software on a Windows NT® server and then configure the iPower system to use it. The server must meet these requirements: Microsoft Internet Information Server (IIS) version 4.0 or higher Microsoft Windows NT Server 4.0 or higher with Service Pack 3 or higher An NTFS partition 90 MHz or faster Intel® Pentium processor 64 MB of RAM 10 MB of hard drive disk space per user To install the Document Server software: 1. 2. 3. 4. 5. Log on to the system you intend to use as the server. Insert the iPower Document Server CD into the CD-ROM drive. Double-click the CD-ROM drive icon and then double-click the Install Document Server icon. Follow the onscreen instructions to complete the installation. Using AdminTools, configure how your users utilize the Document Server. For additional information, see the AdminTools online help. To access this help, press the HELP button on the remote control, press F1 on the keyboard, or click Help when you are within the AdminTools application. 24 www.polycom.com Chapter 3 - Tips for Tasks You Do Rarely If You Allow Document Server Use... Note · Check that users have Microsoft Internet Explorer version 4.0 or higher or Netscape Navigator version 4.0 or higher installed on their desktop computers. Publish the Document Server URL(s) throughout your organization. Customize the Document Server logon message to suit your collaboration environment. To customize the message, edit the Welcome.txt file at C:\inetpub\wwwroot\documentserver\ on the Document Server. Maintain user permissions for the Document Server so that unauthorized individuals can't access other people's accounts. Install a virus protection package and keep it updated with the latest definitions. · · · · PathNavigator Conference-on-Demand PathNavigator Conference-on-Demand works in conjunction with a Polycom PathNavigator call processing server and allows users to: Select multiple ISDN and LAN addresses from a single directory to make a multipoint call in a single step. Enter multiple addresses manually in the Make a Call dialog box to make a multipoint call in a single step. Use the ISDN Callback feature, which dials all participants designated for a multipoint videoconference. Save multiple dialing addresses as a single entry. Note If both PathNavigator Conference-on-Demand and the iPower Internal Multipoint option are available for multipoint calls, the iPower system uses PathNavigator Conference-on-Demand. To configure PathNavigator Conference-on-Demand: 1. 2. Start AdminTools and click Click the Gatekeeper Setup tab. LAN. © Polycom, Inc. 25 iPower Collaboration System Tips and Troubleshooting 3. 4. 5. Click the Use a gatekeeper option. In the Gatekeeper DNS name or IP address field, enter the PathNavigator gatekeeper DNS name or IP address. Enter the video call alias and voice call alias in the appropriate fields. The video call and voice call aliases must be unique. 6. 7. Click OK. Configure PathNavigator for the Conference-on-Demand feature. For more information about using PathNavigator Conference-on-Demand with the iPower system, see the AdminTools online help. For more information on how to configure PathNavigator Conference-on-Demand, see the PathNavigator documentation. Note The default profile as defined in PathNavigator includes the line rate, the T.120 rate, and video session information. In this release, you cannot modify this information. To place a call using PathNavigator Conference-on-Demand: 1. 2. 3. 4. Access the iPower Collaboration application. Click Make a Call. Click Directory. Click on each number that you want to dial. A check mark appears next to the number. You can select as many numbers as your bridge supports. You can also enter numbers manually, separated by commas. 5. Click OK to place the call. For more information about placing a call using PathNavigator Conference-on-Demand, see the Collaboration help. To access the Collaboration help, press the HELP button on the remote control, press F1 on the keyboard, or click Help when you are within the Collaboration application. WebOffice Polycom WebOffice enables iPower users to use their web browsers to conduct online meetings and to share information, files, applications, or documents with other WebOffice users. WebOffice also provides instant messaging capabilities. 26 www.polycom.com Chapter 3 - Tips for Tasks You Do Rarely In order to use WebOffice on the iPower system, you must set up a WebOffice account for the iPower system on a separate WebOffice server. Once you do this, anyone who uses the iPower system can also use WebOffice to share information with other WebOffice users on the server. Users do not need to be in a call to share information; they need only to log into the iPower account on the WebOffice server. To set up a WebOffice account for the iPower system on the WebOffice server: 1. 2. 3. 4. Start AdminTools and click Click the WebOffice tab. Check the Use Polycom WebOffice check box. Enter the WebOffice information: a. Enter the name or web address of the WebOffice server in the WebOffice Server Name or URL field (for example, weboffice.mycompany.com). Utilities. b. Enter the name of the WebOffice account in the Unique system name field (for example, iPower80). To easily identify the WebOffice account for the iPower system, use a name associated with the iPower system, such as the system name or the room where the system is located. c. Enter the company internet address in the Domain name of company or organization field (for example, mycompany.com). The office name, which is based on the system name and domain name, then automatically appears in the Office name field. The office name is always in email address format (for example, iPower80@mycompany.com). d. If your WebOffice service is configured to require a registration key, you must enter a valid key in the Registration Key (if required) field. For more information, contact your WebOffice server administrator. 5. 6. Click Create Office. Confirm the password that you specified. To access WebOffice from an iPower system: Click on the WebOffice icon on the desktop. © Polycom, Inc. 27 iPower Collaboration System Tips and Troubleshooting Restoring the System When you restore the iPower system, the system is returned to its original factory state. You should only restore the system when directed by a Polycom support representative. For a list of system default settings, see Appendix A, "System Default Settings." Getting Ready to Reinstall Before you reinstall your system software: 1. Back up the Local Directory data. Save your Local Directory data by copying C:\Program Files\PictureTel\vcs\tsdir.ini to external media. 2. Record the configuration settings. Make a record of your configuration settings by running the iPower Operating Statistics utility. On the Configuration Summary page, click Save As to save the file iPowerSysConfigLog.txt to external media. You can use this information to help reconfigure the system after you reinstall the software. 3. Make sure you have the system serial number and your LAN and ISDN settings. The serial number is printed on the back of the computer box. Reinstalling the iPower System When you reinstall your iPower system software, any Directory entries and customized settings you have entered are lost, and any additional software is erased, including system upgrades that you may have applied. (When you install upgrades to the system, Directory entries are retained and any additional software you may have installed is not erased. Note The iPower system software does not provide an uninstall program to remove the system software. However, reinstalling the system software will overwrite all of the files created and installed during the original installation. 28 www.polycom.com Chapter 3 - Tips for Tasks You Do Rarely iPower 9000 and iPower 900 Systems To reinstall an iPower 9000 or iPower 900 system: 1. Do one of the following: · · For iPower 9000 systems, insert the CD marked Disk 1 of 2 into the CD-ROM drive, and then power on the system. For iPower 900 systems, insert the boot diskette into the diskette drive and the CD marked Disk 1 of 2 into the CD-ROM drive, and then power on the system. 2. When you see the following dialog box, choose a language for the installation and press OK. (Note that the text in this dialog box may be in English, even if your system is running in another language.) 3. Insert the CD marked Disk 2 of 2 when you see this dialog box instructing you to insert the next media: Press Enter after you insert the second CD. 4. Follow the instructions on the screen, and restart the system to complete the reinstallation. If the system does not restart automatically after completing the upgrade, you must restart it manually. 5. Copy your Local Directory data back to C:\Program Files\PictureTel\vcs\tsdir.ini. iPower 600 System To reinstall an iPower 600 system: 1. Power off the iPower 600 system. © Polycom, Inc. 29 iPower Collaboration System Tips and Troubleshooting 2. 3. 4. 5. 6. From the Windows desktop, right-click the My Computer icon and select Properties. Click the Advanced tab and then choose Startup and Recovery. Check the Display list of Operating Systems for 30 seconds check box and then click Apply. Restart the system. Select Factory Default Reload and press Enter. If Factory Default Reload does not appear, choose Return to OS Choices Menu, and then choose Factory Default Reload. 7. When you see the following dialog box, choose a language for the installation and press OK. (Note that the text in this dialog box may be in English, even if your system is running in another language.) 8. 9. Follow the onscreen instructions to complete the reinstallation. Copy your Local Directory data back to C:\Program Files\PictureTel\vcs\tsdir.ini. 30 www.polycom.com 4 Tips for Tasks You Do Regularly This chapter provides information about tasks that you need to perform on a regular basis. It includes these topics: Adding Applications -- Provides information about adding software applications to the iPower system. Monitoring System Statistics -- Describes how to view system statistics using the Operating Statistics application and the Conference Statistics screen. Accessing and Viewing Logs -- Lists the log files available from Operating Statistics, Hardware Diagnostics, and Windows. Setting Up Virus Protection -- Provides information on protecting the iPower system from computer viruses. Conserving Disk Space -- Provides information on saving space on the iPower hard drive. © Polycom, Inc. www.polycom.com iPower Collaboration System Tips and Troubleshooting