iPower Collaboration System Tips and Troubleshooting VS4000 User's Guide iPower Collaboration System Tips and Troubleshooting Copyright © 2002: Polycom, Inc. Polycom, Inc., 4750 Willow Road, Pleasanton, CA 94588 www.polycom.com Polycom, the Polycom logo, and Vortex are registered trademarks of Polycom, Inc. Global Management System, IDEC, ImageShare, iPower, LAMB, Look-At-Me-Button, PathNavigator, PowerCam, PowerMic, and WebOffice are trademarks of Polycom, Inc. Bose is a registered trademark of Bose Corporation. Intel is a registered trademark of Intel Corporation. Microsoft, NetMeeting, PowerPoint, Windows, and Windows NT are registered trademarks of Microsoft Corporation. HP is a registered trademark of Hewlett-Packard Company. Netscape is a registered trademark of Netscape Communications Corporation. All other product and company names are the trademarks or registered trademarks of their respective owners. The information contained in this document is subject to change without notice. Polycom assumes no responsibility for technical or editorial errors or omissions that may appear in this document or for the use of this material. Nor does Polycom make any commitment to update the information contained in this document. This document contains proprietary information which is protected by copyright. All rights reserved. No part of this document may be photocopied or reproduced in any form without the prior written consent of Polycom, Inc. Edition: 3725-50171-001/A Do you have any suggestions or comments on the documentation for this product? If so, please send them by email to iDesign@polycom.com. ii www.polycom.com Contents About This Guide Chapter 1 - Presenting the Polycom iPower Systems About the iPower Systems ........................................................................................................................ 1 Standard Hardware Components ............................................................................................................ 3 Computer Box ...................................................................................................................................... 3 iPower 9000 System...................................................................................................................... 3 iPower 600 System........................................................................................................................ 3 iPower 900 System........................................................................................................................ 4 Main Camera ........................................................................................................................................ 4 iPower 9000 System...................................................................................................................... 4 iPower 600 System........................................................................................................................ 5 iPower 900 System........................................................................................................................ 5 Remote Control Devices ..................................................................................................................... 5 iPower 9000 System...................................................................................................................... 5 iPower 600 and iPower 900 Systems ......................................................................................... 6 PowerMic .............................................................................................................................................. 7 ImageShare or ImageShare II............................................................................................................. 7 iPower 9000 and iPower 600 Systems ....................................................................................... 7 iPower 900 System........................................................................................................................ 7 Optional Hardware Components............................................................................................................. 8 Display .................................................................................................................................................. 8 Cart ........................................................................................................................................................ 9 Additional Cameras ............................................................................................................................ 9 VCR...................................................................................................................................................... 10 Other Optional Hardware Components ........................................................................................ 10 Standard Software Applications............................................................................................................. 11 Optional Software Applications ............................................................................................................. 12 Chapter 2 - AdminTools Roadmap Customizing the System ......................................................................................................................... 14 Setting Up System Security ..................................................................................................................... 14 Configuring Network Use ....................................................................................................................... 15 Configuring Audio ................................................................................................................................... 15 Configuring Video.................................................................................................................................... 16 Configuring Streaming ............................................................................................................................ 16 Setting Up Directories .............................................................................................................................. 16 Allowing Data Sharing ............................................................................................................................ 17 Maintaining the System ........................................................................................................................... 17iii © Polycom, Inc. Preliminary and Confidential - For Internal Distribution Only Using Remote Management Tools ......................................................................................................... 17 Configuring Multipoint Conferencing .................................................................................................. 18 © Polycom, Inc. iii iPower Collaboration System Tips and Troubleshooting Chapter 3 - Tips for Tasks You Do Rarely Setting Up the Log On Process ................................................................................................................19 Choosing Logon Options ..................................................................................................................19 Setting Up User Accounts for Standard Windows Logon ...........................................................20 Setting Up Additional Software ..............................................................................................................20 Remote Management Software ........................................................................................................20 WebRemote ..................................................................................................................................20 SNMP Management....................................................................................................................22 Global Management System......................................................................................................22 Document Servers ..............................................................................................................................24 PathNavigator Conference-on-Demand .........................................................................................25 WebOffice ............................................................................................................................................26 Restoring the System.................................................................................................................................28 Getting Ready to Reinstall ................................................................................................................28 Reinstalling the iPower System........................................................................................................28 iPower 9000 and iPower 900 Systems ......................................................................................29 iPower 600 System ......................................................................................................................29 Chapter 4 - Tips for Tasks You Do Regularly Adding Applications.................................................................................................................................32 Monitoring System Statistics ...................................................................................................................32 Viewing Detailed System Statistics .................................................................................................32 Viewing the Configuration Summary.............................................................................................34 Viewing Statistics for the Current Call ...........................................................................................35 Accessing and Viewing Logs ...................................................................................................................36 Setting Up Virus Protection .....................................................................................................................37 Conserving Disk Space .............................................................................................................................37 Chapter 5 - Tips for Helping Users Making Sure Users Have the Information They Need ........................................................................39 Sending the "Quick Tips Sheet" to Users .......................................................................................39 Customizing the "Getting Started Guide" .....................................................................................40 Displaying Room Information on the iPower System Home Page.............................................40 Making Sure Users Know How to Contact the System Administrator.............................................41 Finding Information in the Documentation ..........................................................................................42 Chapter 6 - Troubleshooting Tips Solving Installation Problems..................................................................................................................46 Solving Startup Problems.........................................................................................................................46 Solving General System Problems ..........................................................................................................47 Solving Network Problems ......................................................................................................................49 Solving Video Problems ...........................................................................................................................55 Solving Audio Problems...........................................................................................................................59 Solving ImageShare and ImageShare II Problems ...............................................................................61 Appendix A - System Default Settings iv www.polycom.com About This Guide This guide is for system administrators who need to configure, maintain, and troubleshoot the Polycom® iPowerTM 9000, iPower 600, and iPower 900 systems. Complete information about the iPower systems is available through the online help. For installation information, refer to the hardcopy installation documentation. Users can also refer to the documentation available on the iPower Documentation Library CD. Both the installation documentation and the CD are shipped with each iPower system. (For titles and descriptions of all the iPower documentation, see Chapter 5, " ...