MGC Administrator's Guide Version 7.5 Copyright © 2006 Polycom, Inc. All Rights Reserved Catalog No. DOC2067F Version 7.5 Proprietary and Confidential The information contained herein is the sole intellectual property of Polycom, Inc. No distribution, reproduction or unauthorized use of these materials is permitted without the expressed written consent of Polycom, Inc. Information contained herein is subject to change without notice and does not represent commitment of any type on the part of Polycom, Inc. Polycom and Accord are registered trademarks of Polycom, Inc. Notice While reasonable effort was made to ensure that the information in this document was complete and accurate at the time of printing, Polycom, Inc. cannot assume responsibility for any errors. Changes and/or corrections to the information contained in this document may be incorporated into future issues. Canadian Department of Communications (EC) Declaration of Conformity Polycom, Inc. declares that the MGC-50/MGC-100 with NET-8 card is in conformity with the following relevant harmonized standards: EN 60950: 1992 Including Amendments 1,2,3 & 4 EN 55022: 1994 EN 50082: 1997 and follows the provisions of the Council Directive 1999/EC on radio and telecommunication terminal equipment and the recognition of its conformity. Notice: The Industry Canada label identifies certified equipment. This certification means that the equipment meets telecommunication network protective, operational and safety requirements as prescribed in the appropriate Terminal Equipment Technical Requirements document(s). The Department does not guarantee the equipment will operate to the user's satisfaction. Before installing this equipment, users should ensure that it is permissible to be connected to the facilities of the local telecommunications company. The equipment must also be installed using an acceptable method of connection. The customer should be aware that compliance with the above conditions may not prevent degradation of service in some situations. Repairs to certified equipment malfunctions, may give the telecommunications company cause to request the user to disconnect the equipment. Users should ensure for their own protection that the electrical ground connections of the power utility, telephone lines and internal metallic water pipe system, if present, are connected together. This precaution may be particularly important in rural areas. Caution: Users should not attempt to make such connections themselves, but should contact the appropriate electric inspection authority, or electrician, as appropriate. MGC Administrator's Guide Table of Contents Before You Begin . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-1 Scope of Manual . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-1 Contents . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-2 Conventions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-4 List of Abbreviations . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-5 Installation and Configuration Workflow . . . . . . . . . . . . . . . . . . . . . . . . . 1-6 Software Installation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-1 MGC Manager Software Installation . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-2 First Entry IP Configuration . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-7 MCU Definition . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-7 Defining a Secured (SSL) Connection to the MCU . . . . . . . . . . . . 2-10 Viewing the MCU Connection Type in the MGC Manager Application . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-16 MGC Configuration - Setting the MCU Date and Time . . . . . . . . . . . . . 2-17 Modifying the MCU Local Time for Daylight Savings . . . . . . . . . 2-20 MGC Unit Software Installation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-21 Dongle Information . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-26 Manual Installation of the Default Message Services . . . . . . . . . . . . . . . 2-28 Command Line Launch . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-31 Windows Registry Access . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-31 Defining Network Services . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-1 Defining an ISDN Network Service . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-3 Settings Dialog Box . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-4 PRI Settings Dialog Box . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-6 Defining Sub-Services . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-8 Span Definition Dialog Box . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-10 Spans and Phones Dialog Box . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-14 Defining Spans . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-15 Defining Dial-In Numbers . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-17 Defining the Gateway Range . . . . . . . . . . . . . . . . . . . . . . . . . . 3-18 Completing the ISDN Network Service Definition . . . . . . . . . 3-19 Defining ISDN Leased Lines . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-19 i Table of Contents Defining ISDN Non-Facility Associated Signaling (NFAS) . . . . . 3-24 Assigning the ISDN Network Service to the NET-T1/NET-E1 Card . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-29 Assigning the ISDN Network Service to the Net-2/Net-4/Net-8 Card . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-34 Defining a T1-CAS Network Service . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-39 Defining a new T1-CAS Network Service . . . . . . . . . . . . . . . . . . . 3-40 Completing the T1-CAS Network Service Definition . . . . . . . . . . 3-45 Assigning the T1-CAS Network Service to the Net-2/Net-4/Net-8 Card . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-46 Defining an IP Network Service . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-51 Defining an IP Network Service . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-54 Defining SIP Servers . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-77 Assigning Network Services to the IP/IP+ Cards . . . . . . . . . . . . . . 3-93 Setting the Default IP Network Service . . . . . . . . . . . . . . . . . . . . . 3-97 Defining an MPI Network Service . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-99 Defining a New MPI Network Service . . . . . . . . . . . . . . . . . . . . . 3-101 Assigning the MPI Network Service to the MPI Network Interface Module . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-109 Defining an ATM Network Service . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-112 Data Flow . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-113 ATM Setup Flow . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-114 Defining a New ATM Network Service . . . . . . . . . . . . . . . . . . . . 3-114 Completing the ATM Service Definition . . . . . . . . . . . . . . . . . . . 3-121 Assigning the ATM Network Service to the ATM Network Interface Module . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-121 Modifying a Network Service . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-124 Setting the Default Network Service . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-130 Deleting a Network Service . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-131 MCU Card Management . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-1 Managing the Functional Module Cards (MGC-50/MGC-100/MGC+50/ MGC+100) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-2 Listing the Installed Modules . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-7 Viewing the Common Card Parameters . . . . . . . . . . . . . . . . . . . . . 4-10 Viewing the NET-T1/NET-E1 Card Properties . . . . . . . . . . . . . . . 4-12 Viewing the Net-2/Net-4/Net-8 Card Properties . . . . . . . . . . . . . . . 4-14 ii MGC Administrator's Guide Viewing the IP/IP+ Card Properties . . . . . . . . . . . . . . . . . . . . . . . . 4-16 Common Parameters . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-17 IP-Network Parameters . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-18 DNS . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-20 H.323 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-22 SIP . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-24 LAN . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-26 Viewing and Configuring the MUX Module Specific Properties . . 4-29 Viewing and Configuring the MUX+ Module Specific Properties . 4-32 Viewing and Configuring the Audio Module Specific Properties . 4-34 Viewing the Audio+ Module Specific Properties . . . . . . . . . . . . . . 4-38 Viewing the Video Module Specific Properties . . . . . . . . . . . . . . . 4-40 Viewing the Video+ Module Specific Properties . . . . . . . . . . . . . . 4-44 Viewing the Data Module Specific Properties . . . . . . . . . . . . . . . . 4-47 Changing a Data Unit Type . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-49 Listing the Ports for each Data Unit . . . . . . . . . . . . . . . . . . . . . 4-49 Resetting, Enabling and Disabling Units . . . . . . . . . . . . . . . . . . . . . . . . . 4-50 Removing a Card From the MCU . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-52 Resetting a Card . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-53 IP and Video+ Reset Card and Self Recovery . . . . . . . . . . . . . . . . . 4-53 MCU System Management . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-1 MCU Resource Report . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-3 Resources Report - Network Area . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-5 Network Area Parameters description . . . . . . . . . . . . . . . . . . . . 5-6 Resources Report - Media Resources Area . . . . . . . . . . . . . . . . . . . . 5-8 Media Resources Area Parameters Description . . . . . . . . . . . . . 5-8 Port-Unit Allocation Area . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-15 Viewing the Resource Report using Filters . . . . . . . . . . . . . . . . . . . 5-16 MCU Faults Report . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-18 Verifying the MCU Properties . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-22 Modifying the MCU's IP Configuration . . . . . . . . . . . . . . . . . . . . . . . . . 5-25 Reset MCU . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-27 Remove MCU . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-28 Telnet . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-29 IP Terminal . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-29 iii Table of Contents XPEK Silent Mode . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-34 HTTP and FTP File Transfer Modes . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-35 SNMP (Simple Network Management Protocol) . . . . . . . . . . . . . . . . . . 5-37 MIB (Management Information Base) Files . . . . . . . . . . . . . . . . . . 5-37 Standard MIBS . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-38 Private MIBS . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-38 Support for MIB-II Sections . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-39 The MGC-MIB . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-39 Traps . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-41 Status Traps . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-42 Status Trap Content . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-43 Status Trap ...