User manual POLYCOM MGC ADMINISTRATOR - SOFTWARE GUIDE

MGC Administrator's Guide Version 7.5 Copyright © 2006 Polycom, Inc. All Rights Reserved Catalog No. DOC2067F Version 7.5 Proprietary and Confidential The information contained herein is the sole intellectual property of Polycom, Inc. No distribution, reproduction or unauthorized use of these materials is permitted without the expressed written consent of Polycom, Inc. Information contained herein is subject to change without notice and does not represent commitment of any type on the part of Polycom, Inc. Polycom and Accord are registered trademarks of Polycom, Inc. Notice While reasonable effort was made to ensure that the information in this document was complete and accurate at the time of printing, Polycom, Inc. cannot assume responsibility for any errors. Changes and/or corrections to the information contained in this document may be incorporated into future issues. Canadian Department of Communications (EC) Declaration of Conformity Polycom, Inc. declares that the MGC-50/MGC-100 with NET-8 card is in conformity with the following relevant harmonized standards: EN 60950: 1992 Including Amendments 1,2,3 & 4 EN 55022: 1994 EN 50082: 1997 and follows the provisions of the Council Directive 1999/EC on radio and telecommunication terminal equipment and the recognition of its conformity. Notice: The Industry Canada label identifies certified equipment. This certification means that the equipment meets telecommunication network protective, operational and safety requirements as prescribed in the appropriate Terminal Equipment Technical Requirements document(s). The Department does not guarantee the equipment will operate to the user's satisfaction. Before installing this equipment, users should ensure that it is permissible to be connected to the facilities of the local telecommunications company. The equipment must also be installed using an acceptable method of connection. The customer should be aware that compliance with the above conditions may not prevent degradation of service in some situations. Repairs to certified equipment malfunctions, may give the telecommunications company cause to request the user to disconnect the equipment. Users should ensure for their own protection that the electrical ground connections of the power utility, telephone lines and internal metallic water pipe system, if present, are connected together. This precaution may be particularly important in rural areas. Caution: Users should not attempt to make such connections themselves, but should contact the appropriate electric inspection authority, or electrician, as appropriate. MGC Administrator's Guide Table of Contents Before You Begin . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-1 Scope of Manual . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-1 Contents . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-2 Conventions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-4 List of Abbreviations . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-5 Installation and Configuration Workflow . . . . . . . . . . . . . . . . . . . . . . . . . 1-6 Software Installation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-1 MGC Manager Software Installation . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-2 First Entry IP Configuration . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-7 MCU Definition . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-7 Defining a Secured (SSL) Connection to the MCU . . . . . . . . . . . . 2-10 Viewing the MCU Connection Type in the MGC Manager Application . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-16 MGC Configuration - Setting the MCU Date and Time . . . . . . . . . . . . . 2-17 Modifying the MCU Local Time for Daylight Savings . . . . . . . . . 2-20 MGC Unit Software Installation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-21 Dongle Information . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-26 Manual Installation of the Default Message Services . . . . . . . . . . . . . . . 2-28 Command Line Launch . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-31 Windows Registry Access . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-31 Defining Network Services . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-1 Defining an ISDN Network Service . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-3 Settings Dialog Box . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-4 PRI Settings Dialog Box . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-6 Defining Sub-Services . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-8 Span Definition Dialog Box . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-10 Spans and Phones Dialog Box . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-14 Defining Spans . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-15 Defining Dial-In Numbers . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-17 Defining the Gateway Range . . . . . . . . . . . . . . . . . . . . . . . . . . 3-18 Completing the ISDN Network Service Definition . . . . . . . . . 3-19 Defining ISDN Leased Lines . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-19 i Table of Contents Defining ISDN Non-Facility Associated Signaling (NFAS) . . . . . 3-24 Assigning the ISDN Network Service to the NET-T1/NET-E1 Card . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-29 Assigning the ISDN Network Service to the Net-2/Net-4/Net-8 Card . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-34 Defining a T1-CAS Network Service . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-39 Defining a new T1-CAS Network Service . . . . . . . . . . . . . . . . . . . 3-40 Completing the T1-CAS Network Service Definition . . . . . . . . . . 3-45 Assigning the T1-CAS Network Service to the Net-2/Net-4/Net-8 Card . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-46 Defining an IP Network Service . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-51 Defining an IP Network Service . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-54 Defining SIP Servers . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-77 Assigning Network Services to the IP/IP+ Cards . . . . . . . . . . . . . . 3-93 Setting the Default IP Network Service . . . . . . . . . . . . . . . . . . . . . 3-97 Defining an MPI Network Service . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-99 Defining a New MPI Network Service . . . . . . . . . . . . . . . . . . . . . 3-101 Assigning the MPI Network Service to the MPI Network Interface Module . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-109 Defining an ATM Network Service . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-112 Data Flow . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-113 ATM Setup Flow . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-114 Defining a New ATM Network Service . . . . . . . . . . . . . . . . . . . . 3-114 Completing the ATM Service Definition . . . . . . . . . . . . . . . . . . . 3-121 Assigning the ATM Network Service to the ATM Network Interface Module . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-121 Modifying a Network Service . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-124 Setting the Default Network Service . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-130 Deleting a Network Service . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-131 MCU Card Management . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-1 Managing the Functional Module Cards (MGC-50/MGC-100/MGC+50/ MGC+100) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-2 Listing the Installed Modules . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-7 Viewing the Common Card Parameters . . . . . . . . . . . . . . . . . . . . . 4-10 Viewing the NET-T1/NET-E1 Card Properties . . . . . . . . . . . . . . . 4-12 Viewing the Net-2/Net-4/Net-8 Card Properties . . . . . . . . . . . . . . . 4-14 ii MGC Administrator's Guide Viewing the IP/IP+ Card Properties . . . . . . . . . . . . . . . . . . . . . . . . 4-16 Common Parameters . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-17 IP-Network Parameters . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-18 DNS . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-20 H.323 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-22 SIP . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-24 LAN . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-26 Viewing and Configuring the MUX Module Specific Properties . . 4-29 Viewing and Configuring the MUX+ Module Specific Properties . 4-32 Viewing and Configuring the Audio Module Specific Properties . 4-34 Viewing the Audio+ Module Specific Properties . . . . . . . . . . . . . . 4-38 Viewing the Video Module Specific Properties . . . . . . . . . . . . . . . 4-40 Viewing the Video+ Module Specific Properties . . . . . . . . . . . . . . 4-44 Viewing the Data Module Specific Properties . . . . . . . . . . . . . . . . 4-47 Changing a Data Unit Type . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-49 Listing the Ports for each Data Unit . . . . . . . . . . . . . . . . . . . . . 4-49 Resetting, Enabling and Disabling Units . . . . . . . . . . . . . . . . . . . . . . . . . 4-50 Removing a Card From the MCU . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-52 Resetting a Card . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-53 IP and Video+ Reset Card and Self Recovery . . . . . . . . . . . . . . . . . 4-53 MCU System Management . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-1 MCU Resource Report . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-3 Resources Report - Network Area . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-5 Network Area Parameters description . . . . . . . . . . . . . . . . . . . . 5-6 Resources Report - Media Resources Area . . . . . . . . . . . . . . . . . . . . 5-8 Media Resources Area Parameters Description . . . . . . . . . . . . . 5-8 Port-Unit Allocation Area . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-15 Viewing the Resource Report using Filters . . . . . . . . . . . . . . . . . . . 5-16 MCU Faults Report . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-18 Verifying the MCU Properties . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-22 Modifying the MCU's IP Configuration . . . . . . . . . . . . . . . . . . . . . . . . . 5-25 Reset MCU . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-27 Remove MCU . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-28 Telnet . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-29 IP Terminal . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-29 iii Table of Contents XPEK Silent Mode . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-34 HTTP and FTP File Transfer Modes . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-35 SNMP (Simple Network Management Protocol) . . . . . . . . . . . . . . . . . . 5-37 MIB (Management Information Base) Files . . . . . . . . . . . . . . . . . . 5-37 Standard MIBS . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-38 Private MIBS . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-38 Support for MIB-II Sections . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-39 The MGC-MIB . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-39 Traps . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-41 Status Traps . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-42 Status Trap Content . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-43 Status Trap Timer . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-43 Enabling the SNMP Option and Configuring the Status Traps . . . 5-44 Defining the SNMP Parameters in the MGC Manager . . . . . . . . . . 5-46 Dongle Information . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-54 MCU Utilities . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-55 Send File . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-56 Send Configuration File . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-58 Get File . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-58 Edit "version.txt" . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-58 Edit "system.cfg" . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-60 System.cfg Flags . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-61 Edit "confer.cfg" . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-92 Confer.cfg Flags . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-93 Backup Configuration . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-98 Restore Configuration . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-100 Reservations Backup and Restore . . . . . . . . . . . . . . . . . . . . . . . . . 5-102 Restoring Reservations and Meeting Rooms . . . . . . . . . . . . . 5-105 Download MCU Software . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-108 Retrieving Diagnostic Files . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-109 System Diagnostic Files . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-109 IP Card Diagnostic Files . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-111 Video+ Logger . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-115 Creating the Video+ Logger Files . . . . . . . . . . . . . . . . . . . . . 5-115 Logger Diagnostic Files . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-119 iv MGC Administrator's Guide The Logger Files . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-119 Retrieving the Logger Files . . . . . . . . . . . . . . . . . . . . . . . . . . 5-120 Audio+ Logger . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-124 Creating the Audio+ Logger Files . . . . . . . . . . . . . . . . . . . . . 5-124 MUX+ Logger File . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-128 Creating the MUX+ Logger Files . . . . . . . . . . . . . . . . . . . . . . 5-128 Clocking . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-132 Clocking in Serial Environment . . . . . . . . . . . . . . . . . . . . . . . . . . 5-135 Audio Look & Feel . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-136 Setting the Default Communications Parameters . . . . . . . . . . . . . . . . . 5-137 Faults Alert . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-139 Marking Faulty Participants in Red . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-140 Monitoring All Conferences . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-142 Configurable Shortcut Keys . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-144 Audio Alert Event Indications . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-147 Configuring Event Indications . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-147 Viewing the Event Indications in the Indication Log Window . . . 5-159 Saving the Events Log to File . . . . . . . . . . . . . . . . . . . . . . . . . 5-159 Clearing the Events Log . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-160 Defining Operators . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6-1 Listing the Operators Defined in the System . . . . . . . . . . . . . . . . . . . . . . . 6-2 Adding a New Operator to the System . . . . . . . . . . . . . . . . . . . . . . . . . . . 6-3 Deleting an Operator . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6-5 Changing an Operator's Password . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6-6 Operator Connections . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6-8 Viewing Operator Connections . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6-8 Remote Operator Alert . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6-10 Configuring the Gateway . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7-1 The GW-45 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7-2 The GW-25 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7-2 GW-25/GW-45 Main Features . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7-3 System Specifications . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7-4 Minimum Requirements . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7-4 Software Requirements . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7-4 Network Requirements . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7-4 v Table of Contents Peripherals . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7-5 Network Alias . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7-5 Protocol Requirements . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7-5 Calling Methods Using a Single Gateway . . . . . . . . . . . . . . . . . . . . . . . . 7-6 H.320 to H.323 Calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7-6 Destinations . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7-6 Address Book . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7-8 Forwarding Service . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7-9 ISDN-IP Methods Summary . . . . . . . . . . . . . . . . . . . . . . . . . . 7-12 H.323 to H.320 or H.323 Calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7-13 Address Book IP-to-ISDN . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7-13 Address Book IP-to-IP . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7-16 Session Profile IP-to-ISDN . . . . . . . . . . . . . . . . . . . . . . . . . . . 7-18 Session Profile IP-to-IP . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7-18 TCS4 for Two Single Gateways . . . . . . . . . . . . . . . . . . . . . . . . . . . 7-21 Calling Methods Using the Double Gateway . . . . . . . . . . . . . . . . . . . . . 7-22 H.323 to H.323 to H.320/H.323 Calls . . . . . . . . . . . . . . . . . . . . . . . 7-22 H.323 Endpoint Over an H.323 Backbone to H.320 Endpoint, Using Profiles . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7-22 H.323 Endpoint Over an H.323 Backbone to H.323 Endpoint, Using Profiles . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7-24 H.323 Endpoint Over an H.323 Backbone to H.320 Endpoint, Using the Address Book . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7-25 H.323 Endpoint Over an H.323 Backbone to H.323 Endpoint, Using the Address Book . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7-26 H.323 to H.320 to H.323 Calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7-27 H.323 Endpoint Over an H.320 Backbone to H.323 Endpoint, Using the Address Book . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7-27 H.323 Endpoint Over an H.320 Backbone to H.323 Endpoint, Using Destinations . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7-29 H.323 Endpoint Over an H.320 Backbone to H.323 Endpoint, Using Forwarding Services . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7-30 H.320 to H.323 to H.320/H.323 Calls . . . . . . . . . . . . . . . . . . . . . . . 7-31 H.320 Endpoint Over an H.323 Backbone to H.323 Endpoint, Using Address Book . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7-32 H.320 Endpoint Over an H.323 Backbone to H.320 Endpoint, Using Address Book . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7-33 vi MGC Administrator's Guide H.320 Endpoint Over an H.323 Backbone to H.323 Endpoint, Using Profile (with TCS4) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7-34 H.320 Endpoint Over an H.323 Backbone to H.320 Endpoint, Using Profile . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7-35 Gateway Session Profiles . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7-37 Gateway Configuration . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7-38 Planning the Gateway Configuration . . . . . . . . . . . . . . . . . . . . . . . 7-38 Configuration Outline . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7-38 Defining Gateway Delimiters . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7-39 System.cfg Flag Configuration . . . . . . . . . . . . . . . . . . . . . . . . . 7-39 Setting the Gateway Parameters . . . . . . . . . . . . . . . . . . . . . . . . 7-40 Defining Gateway Session Profiles . . . . . . . . . . . . . . . . . . . . . . . . . 7-43 Defining and Viewing the Endpoint Address Book . . . . . . . . . . . . 7-48 Defining H.320 Routing Services . . . . . . . . . . . . . . . . . . . . . . . . . . 7-54 Defining Routing Services Properties . . . . . . . . . . . . . . . . . . . . 7-57 Routing Method - Address Book . . . . . . . . . . . . . . . . . . . . . . . 7-62 Defining the Properties of Forwarding Services . . . . . . . . . . . . 7-66 Double Gateway . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7-68 Defining the Remote Gateway . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7-69 Defining a Gateway Link . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7-71 Audio and Video Conversion Tools . . . . . . . . . . . . . . . . . . . . 8-1 Recording an Audio Message . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8-3 Converting the Audio Message Files into MGC Format Files . . . . . . . . . 8-7 Creating the Welcome Video Slide . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8-9 Converting the Image into a *raw Image File . . . . . . . . . . . . . . . . . . 8-9 Converting the Video Slide into MGC File Format . . . . . . . . . . . . 8-12 Appendix A: Faults . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . A-1 Fault Category - File . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . A-1 Fault Category - Reservation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . A-3 Fault Category - Card . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . A-4 Fault Category - Exceptions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . A-9 Fault Category - General . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . A-10 Fault Category - Assert . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . A-13 Fault Category - Startup . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . A-13 Appendix B: PPP Setup . . . . . . . . . . . . . . . . . . . . . . . . . . . . . B-1 vii Table of Contents Software Setup . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .B-1 COMMx . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .B-3 Hardware Setup . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .B-4 Modem Setup . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .B-4 Direct Line Setup . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .B-5 PC Setup for PPP Support . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .B-7 Modem Connection Setup . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .B-7 Direct Connection Setup . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .B-7 Setting up your PC - Detailed Description . . . . . . . . . . . . . . . . . . .B-11 Windows 2000 - Network Connection Settings . . . . . . . . . . . . . . .B-16 Windows 2000 - Advanced Network Settings . . . . . . . . . . . . .B-19 Appendix C: Performance Monitoring NET-T1/Net-E1 . . . . .C-1 Automatic Performance Monitoring . . . . . . . . . . . . . . . . . . . . . . . . .C-2 Manual Performance Monitoring . . . . . . . . . . . . . . . . . . . . . . . . . . .C-4 Handling the Performance Monitoring Errors . . . . . . . . . . . . . . . . .C-8 Appendix D: The Falcon Diagnostic Tool . . . . . . . . . . . . . . .D-1 Test Description . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . D-3 Using the Falcon Diagnostic Tool . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . D-8 Falcon Main Window . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . D-9 Main Menu . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . D-10 Connecting to an MCU . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . D-13 Adding an MCU to the Network . . . . . . . . . . . . . . . . . . . . . . . . . . D-14 Running Diagnostic Tests . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . D-15 Post Testing Procedure for MGC-25 Units . . . . . . . . . . . . . . D-21 Test Results . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . D-21 Disconnecting from the Falcon Diagnostic Tool . . . . . . . . . . . . . D-22 Test Glossary . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . D-24 Log File Report Examples . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . D-25 Appendix E: IP Network Components . . . . . . . . . . . . . . . . . . E-1 viii 1 Before You Begin Scope of Manual This manual describes the MGC Manager software installation, the configuration procedures and advanced system settings procedures. It is intended for service engineers and system administrators who need to configure, manage and maintain the MGC unit. Only users (MGC Manager operators) with Suppressor rights can perform MGC Manager configuration tasks. In addition the user must have Superuser rights on the computer on which the MGC Manager application is running, or any other permission than enables the application to access the Registry (read/write) and read/write files on the C: drive (root directory) and under the Windows directory folder. Detailed information on using the system, including starting and shutting down the system, is provided in the MGC Manager User's Guide Volume I and Volume II. This manual assumes the user has knowledge of the following: · · · Familiarity with the Windows 95/98/2000/NT/XP environment and interface Basic knowledge of video conferencing concepts and terminology Basic knowledge of the MGC Manager application 1-1 Chapter 1 - Before You Begin Contents The MGC Administrator's Guide includes the following chapters: · Chapter 1 - Before You Begin Provides a general description of the MGC unit, its system requirements and its prerequisites, and describes the topics and conventions to be found in this manual. Chapter 2 - Software Installation Includes step-by-step instructions for installing the MGC Manager software, downloading the software to the MGC unit, and configuring the IP address of the MGC unit. Chapter 3 - Defining Network Services Includes step-by-step instructions for defining Network Services that supply ISDN and T1-CAS lines, ATM, IP, Serial or leased lines to the MGC unit. In addition, it describes the assignment of the Network Service to the appropriate Network module installed in the MCU. Chapter 4 - MCU Card Management Describes how to: List the installed functional modules (cards) -- View and configure functional module parameters -- Reset the functional modules and their units -- Remove and restore a functional module Chapter 5 - System Management Describes how to use various utilities provided with the system to perform tasks such as: -- · · · · · View the system resources status -- Use various MCU Utilities to view and modify configuration files residing on the MCU's hard disk -- Work with the MCU in general -- Access the MCU with IP Terminal -- Set the communication default parameters Chapter 6 - Defining Operators Provides instructions for defining new MGC Manager operators and managing the operators connected to the system -- 1-2 MGC Administrator's Guide · Chapter 7 - Configuring the Gateway Describes the various routing methods and provides step-by-step instructions for configuring the gateway. Chapter 8 - Audio and Video Conversion Tools Describes how to use the Greet and Guide tools to create audio messages and video slides and how to convert them into the MGC format. Appendix A - Faults Lists the fault codes and their descriptions. Appendix B - PPP Setup Describes how to establish TCP/IP communication between the MGC Manager and the MCU via a telephone line, modem or serial connection. Appendix C - Performance Monitoring Net-T1/Net-E1 Describes how to monitor the performance of the ISDN lines connected to the Net-T1/Net-E1. Appendix D - The Falcon Diagnostic Tool Describes how to use the Falcon diagnostic tool which is an add-on to the MGC application that enables you to run diagnostic tests on the hardware and software of the MGC-25, MGC-50 and the MGC-100 units. · · · · · 1-3 Chapter 1 - Before You Begin Conventions Before using this manual, it is important for you to understand the terms and conventions used: · · · · · · The term "Double-click" is used when you need to activate a menu command or a command button in the dialog box. The term "Select" or "Click" is used to highlight a part of the window, dialog box or menu that you want to be changed with your next action. The term "Right-click" is used when you press and release the right mouse button to open a pop-up menu. The term "Click OK" means that you can either click the OK button with the mouse, or press the key on the keyboard. Keyboard keys appear in capital letters, between these two symbols < >. For example, the Shift key appears as . The plus sign (+) between two key names indicates that you must press and hold down one key while pressing down the second key. For example, "press +

means that you press and hold down the Alt key while you press the P key. Bold type appearing in the text, or in a procedure indicates the word or the character that you should type into a text box or the name of the menu, command, option or button that you should select. Italic type appearing in the text or in a procedure indicates the name of the menu, dialog box or field from which an option should be selected or into which parameters should be entered, or an icon name. Tips and notes are indicated by an icon and appear in a special format on a gray background. For example: · · · This is an example of the type of note that you encounter in this Administrator's Guide. 1-4 MGC Administrator's Guide List of Abbreviations Following is the list of abbreviations used throughout this manual: Table 1-1: List of Abbreviations API CSU DPR ESD HDLC HSD IP LAN LED LSD MCU MPI MUX PBX PRI TCP TDM UIF Application Programming Interface Channel Service Unit Dual Port Ram Electro-Static Discharge High-level Data Link Control High Speed Data Internet Protocol (H.323 and SIP) Local Area Network Light Emitting Diode Low Speed Data Multipoint Control Unit Multi Protocol Interface Multiplexer Private Branch Exchange Primary Rate Interface Transmission Control Protocol Time Division Multiplexing User Interface 1-5 Chapter 1 - Before You Begin Installation and Configuration Workflow The MGC configuration includes the following main steps: Hardware Installation, Software Installation, Network Services definition and the MGC unit configuration. The hardware installation is described in the MGC Hardware and Installation Guide. The remaining steps are described in this guide as illustrated in the following chart. Hardware Installation MGC Hardware Guide, Chapter 2 First Entry MCU IP Configuration MGC Hardware Guide, Chapter 2 MGC Manager Software Installation MGC Administrator's Guide, Chapter 2 MGC Software Upgrade (Optional) MGC Administrator's Guide, Chapter 2 (Only for users upgrading from a previous version) MCU definition in the MGC Manager MGC Administrator's Guide, Chapter 2 Network Services Definition MGC Administrator's Guide, Chapter 3 Figure 1-1: Installation and Configuration Workflow 1-6 2 Software Installation This chapter describes the MGC Manager software installation and the definition of the MCU(s) in the MGC Manager application. Hardware Installation MGC Hardware Guide, Chapter 2 First Entry MCU IP Configuration MGC Hardware Guide, Chapter 2 MGC Manager Software Installation MGC Administrator's Guide, Chapter 2 MGC Software Upgrade MGC Administrator's Guide, Chapter 2 MCU definition in the MGC Manager MGC Administrator's Guide, Chapter 2 Network Services Definition MGC Administrator's Guide, Chapter 3 Figure 2-1: Installation and Configuration Workflow - Software Installation 2-1 Chapter 2 - Software Installation Only users (MGC Manager operators) with Superuser rights can perform MGC Manager configuration tasks. In addition the user must have Superuser rights on the computer on which the MGC Manager application is running, or any other permission than enables the application to access the Registry (read/write) and read/write files on the C: drive (root directory) and under the Windows directory folder. MGC Manager Software Installation To set up conferences and control the MGC unit you need to install the MGC Manager software on your computer. Close all programs before installing the MGC Manager software. To install the MGC Manager software: The MGC Manager software installation procedure is identical for new installations and for upgrades from previous versions. 1. 2. Insert the software CD into the CD drive. On the Start menu, click Run. The Run dialog box opens. 3. Type D:\SETUP (where D is the name of the CD drive) and click OK. 2-2 MGC Administrator's Guide The installation wizard starts and the Software License Agreement window opens. 4. Click Yes to accept the software license terms. The Welcome screen opens. 5. Read the notices and then click Next. 2-3 Chapter 2 - Software Installation The User Information screen opens. 6. Type your name and the name of your company in the appropriate text boxes. For a standard installation, enter Polycom in the Serial box. Click Next. The Choose Destination Location screen opens. 2-4 MGC Administrator's Guide 7. Select the directory in which to install the MGC Manager software. To accept the default directory, click Next. To change the directory, click Browse, choose the directory in which to install the software, and then click Next. The Select Program Folder screen opens. 8. Select the Program folder in which to install the MGC Manager's icons. To accept the default folder, click Next. The Start Copying Files screen opens. 2-5 Chapter 2 - Software Installation 9. To change an installation setting, click Back until the appropriate screen appears. Click Next to start copying the files to your hard disk. When the installation procedure has finished, the Setup Complete screen opens. 10. Click Finish. The MGC Manager software is now installed on your computer. 2-6 MGC Administrator's Guide First Entry IP Configuration During the hardware installation process, a network IP address should have been assigned to the MCU. The IP address must be properly assigned to the MCU in order for the MGC Manager to connect to it. For more information about First IP Configuration on the MCU, refer the MGC Hardware and Installation Guide, Chapter 2. Another method to connect to the MCU and modify its IP configuration is via a telephone line with a modem or directly via a serial connection. For details, see "Appendix B: PPP Setup". MCU Definition The MGC Manager can connect to several MGC unit simultaneously. The first time you run the MGC Manager application, or when a new MCU is added to your configuration, you must define the MCU's connection parameters to enable the communication between the MGC Manager and the MGC unit. The MGC unit must be installed and its IP address properly configured before defining its connection parameters in the MGC Manager application. To define an MGC unit in the MGC Manager application: When opening the MGC Manager application, the Reservations in AccordDB window opens automatically. Click on any area of the MGC Manager window to move the Reservations in Accord DB window to the back. 1. In the MGC Manager Browser pane, right-click the MCUs Network icon, and then click New MCU. 2-7 Chapter 2 - Software Installation The Add MCU dialog box opens. 2. 3. In the Name box, enter the name of the MCU. Specify a name that clearly identifies the MCU. In the IP Address box type the IP Address of the MCU. The IP address must be identical to the one configured in the MCU during first IP Configuration. For more details, see the MGC-25 Getting Started Guide, MGC+50/100 Getting Started Guide and MGC-50/100 Hardware and Installation Manual. 4. If you are not using a secured (SSL) connection between the MGC Manager and the MCU, and if you let the system automatically select the port for communication and data transactions between them, you can use the system defaults and end the MCU definition. Click OK. To override the automatic port selection and manually define the port number between the MCU and the MGC Manager, click the Advanced button. 5. 2-8 MGC Administrator's Guide The Port Number field, and the Automatic Discovery and Secured check boxes, appear in the Add MCU dialog box. The Port Number field identifies the MCU port to which the MGC Manager initially connects. If the Automatic Discovery option is enabled, then after initially connecting to the MCU, the system checks the system configuration file (system.cfg) for the preferred port settings. The preferred port is defined in the GENERAL section of the system.cfg file, in the PREFERRED_PORT flag. If the preferred port differs from the currently connected port, then the system disconnects and reconnects using the preferred port and replaces the Port Number with the preferred port. 6. 7. To manually define the Port Number, clear the Automatic Discovery check box. In the Port Number field, select the listening port number from the drop down list. The default port number is 5001. The Internet Assigned Numbers Authority (IANA) has assigned port number 1205 to MCUs In new installations, it is recommended to select the IANA port (1205). If you are upgrading an existing installation and you do not wish to change the firewall configuration, use the default setting (5001). To define a secured connection between the MGC Manager and the MCU, refer to "Defining a Secured (SSL) Connection to the MCU" on page 2-10. 8. Click OK. 2-9 Chapter 2 - Software Installation The Add MCU dialog box closes. A new icon with the specified MCU name appears in the Browser pane, below the MCUs Network icon. 9. To connect to an MCU, see the MGC Manager User's Guide, Volume I, Chapter 3, "Connecting to an MCU". Defining a Secured (SSL) Connection to the MCU SSL (Secure Socket Layer) enables secure HTTP connection on MCUs with XPEK Operating Systems. An SSL Certificate is required to enable SSL-level security for the MCU's connection to external applications. SSL uses a third party, that is the Certificate Authority, to identify HTTP transactions and secure them using the HTTPS protocol. The SSL certificate must be obtained on first connection to the MCU, once the MCU is defined in the MGC Manager application. 2-10 MGC Administrator's Guide To obtain the SSL certificate: 1. Connect to the MCU. 2. Right-click the unit's icon or name, and then click Create SSL Certificate Request. The Create SSL Certificate Request dialog box opens, where you can enter data for the request and apply. 2-11 Chapter 2 - Software Installation 3. Enter information for all the following fields, as they are mandatory for the request: Table 2-1: SSL Certificate Request - Required Information Field Country State or Province Locality Organization Organizational Unit Common Name (DNS/IP) Description Enter any 2 letter code for the country name. Enter the full name of the state or province. Enter the full name of the town/city/location. Enter the full name of your organization for which the certificate will be issued. Enter the full name of the unit (group or division) for which the certificate will be issued. Enter the DNS or the IP address of the MCU. 4. Click Apply. The new certificate request appears in the details box. 5. Click Copy, then click Close. For a previously defined MCU for which SSL has been obtained before, click Get to get the latest certificate request from the MCU. 2-12 MGC Administrator's Guide 6. In the browser, access your preferred certificate authority (for example, http://www.thawte.com and select from the quick login box: Certificate Status), paste the certificate request from MCU and submit. The authority issues the SSL certificate, and sends the certificate by text to you by E-mail. When the E-mail with the certificate arrives from the authority, select the text and click Copy. Back in the MGC Manager application, right-click the MCU's icon and click Send SSL Certificate. 7. 8. The Send SSL Certificate dialog box opens. 9. Paste the certificate's text in the Send SSL Certificate window. 2-13 Chapter 2 - Software Installation 10. Click Send. The MCU validates the certificate. If the certificate is not valid, an error message appears. -- If the certificate matches the private key, and the task is completed, a confirmation message indicating that the certificate was created successfully is displayed. 11. Reset the MCU. The system has access to the SSL-secured port 443. -- If the preferred port or preferred secured port differs from the currently connected port, then the system disconnects and reconnects using the preferred port or the preferred secured port, and replaces the Port Number with the preferred port or preferred secured port. To enable a Mandatory and Secure connection to the MCU: 1. Before connecting the MCU, right-click the MCU icon and click MCU Utils, then click Edit "system.cfg". The SysConfig dialog box opens. 2. In the GENERAL section, set the following flags: SECURED_PORT_MANDATORY_FOR_API=YES -- SECURED_PORT_MANDATORY_FOR_FILE=YES -- PREFERRED_SECURED_PORT=443 Click OK and then reset the MCU. -- 3. 4. Right-click the MCU icon and then click Properties. Do not connect to the MCU. When you right-click the MCU, the MCU should be disconnected and the icon appear grey. The Properties dialog box opens. 2-14 MGC Administrator's Guide 5. Click Advanced. The Port Number field, and the Automatic Discovery and Secured check boxes, appear in the Properties dialog box. 6. 7. 8. Clear the Automatic Discovery check box. In the Port Number box that is enabled, enter port 443. Select the Secured check box to enable mandatory security. 9. Click OK. 2-15 Chapter 2 - Software Installation 10. Connect to the MCU. When reconnected, the MCU uses the secured port. After reconnecting, it is highly recommended to change the login password. Viewing the MCU Connection Type in the MGC Manager Application When mandatory security is enabled, on first connection after the reset, the MCU will automatically use only the preferred SSL-secured port 443, and the HTTPS protocol. The HTTPS protocol is indicated in the Connections list Protocol column under the MCU Configuration icon. Port 443 and the Secured (the lock) icon are indicated in the MGC Manager window's status bar. 2-16 MGC Administrator's Guide MGC Configuration - Setting the MCU Date and Time The first time you install the MCU, if you are moving the MCU to a different location, or if the MCU is located in a different time zone from the MGC Manager, you have to set the MCU date and time to synchronize the MGC Manager. The time format used in the MGC Manager is taken from the Operating System installed on the PC running the MGC Manager. This allows 12-hour AM/PM and 24-hour formats to be used. You can set the MCU time manually, or automatically either by updating it according to the MGC Manager application or synchronizing it with an external NTP server. The synchronization with an external NTP server is available only for MCUs with XPEK operating system and it enables accurate time calculation that is essential for cascaded or recurring conferences. To set the MCU date and time: 1. Connect to the MCU. 2. Once connected, right-click the MCU icon, and then click MCU Time. 2-17 Chapter 2 - Software Installation The MCU GMT Time dialog box opens. The Use NTP Server check box and field is only displayed in XPEK Systems. You cannot set the MCU's time or connect to the NTP server, when there are On Going conferences on the bridge. 3. The following fields are available: Table 2-2: MCU GMT Time Options Field MCU GMT Date MCU Local Time Description From the calendar, first select the month/year and then click the day of the month. Displays the MCU's current local time settings. The local time is calculated according to the MCU GMT Time and the MCU GMT Offset. Displays the MCU's current GMT time settings. To manually modify the GMT Time, click on the hours or minutes section of the time and either use the scroll arrows to change the value, or enter the new value. MCU GMT Time 2-18 MGC Administrator's Guide Table 2-2: MCU GMT Time Options Field MCU GMT Offset Description Displays the currently defined time zone difference. To manually modify the GMT Offset, click on the scroll arrows to change the value, or enter the new value. Note: GMT offset can be set in minutes, for example: 5 hours and 45 minutes. Click this button to automatically update the MCU's Date, Time and time zone to match the MGC Manager's date, time and time zone settings. Click this button to automatically update the MCU's Time and Date to match the MGC Manager's time and date settings (without GMT offset). This field is only applicable to XPEK systems. Select this check box to synchronize the time with an NTP server. Enter the IP address of the required NTP server. Displays the local date and time as set in the MGC Manager (this time is taken from the Windows operating system). The time zone difference as set in the MGC Manager (this time is taken from the Windows operating system). Get Oper Time&GMT Get Oper Time Use NTP Server Operator Local Time and Date Operator GMT Offset To set the time on the MCU using an NTP Server: 1. In the MCU GMT Offset box, enter the time difference between the MCU Local Time and MCU GMT Time. 2. 3. Select the Use NTP Server check box, and enter the IP address of the NTP server. Click OK. NTP Server synchronization may take up to an hour. All time-related settings, such as the scheduled Starting Time of Reservations, are adjusted. 2-19 Chapter 2 - Software Installation To set the time on the MCU automatically, using the MGC Manager time settings: 1. Click the Get Oper Time&GMT button or Get Oper Time button. 2. Click OK. To set the time on the MCU Manually: 1. In the MCU GMT Time box, enter the appropriate MCU GMT time by either clicking on the scroll arrows to change the value, or retyping the new value. 2. 3. Set the MCU GMT Offset (hours), by clicking the scroll arrows to change the value, or retyping the new value. Click OK. Modifying the MCU Local Time for Daylight Savings To modify the MCU Local Time for daylight savings: 1. In the MCU Time dialog box, change the MCU GMT Offset. The MCU local time will be changed accordingly. For example, if the Local MCU Time shows 11:00 and the MCU GMT Offset is set to 2, changing the MCU GMT Offset to 1 will change the MCU Local Time to 10:00. The MCU GMT Time will remain unchanged. 2. Click OK. 2-20 MGC Administrator's Guide MGC Unit Software Installation When upgrading the software from a previous version, you need to download the new MCU version to the MCU unit. This process may also be required when replacing or upgrading the control unit of the MCU. Before you upgrade the MGC unit software, it is important to backup all reservations in the MCU. This is to safeguard against reservations being lost. For more details, see Chapter 5, "Backing up Reservations" on page 5-102. To install the MCU software: 1. Select the MCU to which you want to download software. 2. On the File menu, click Download MCU Software. Alternatively, right-click the MCU icon, click MCU Utils, and then click Download MCU Software. 2-21 Chapter 2 - Software Installation A message is displayed reminding you that you must have a valid dongle attached to the MCU. 3. Click OK. The Logon dialog box opens. The Login Name and Password of the current logged in operator are entered by default. If required, enter another login name and password. 4. Click OK to login or Cancel to continue without logging in. If you have selected Cancel, a message is displayed indicating that connection will be established without login. Click YES to continue. The Software Installation dialog box opens, with the selected MCU displayed in the MCU List box. 5. Select the Install Default Services check box to download the default IVR Service and Entry Queue Service. The default IVR Service is in English and is named IVR75. The default Entry Queue Service is in English and is named EQ75. You can manually install the default English IVR Service and Entry Queue Service or the English and Spanish IVR and Entry Queue Services. For more information, see "Manual Installation of the Default Message Services" on page 2-28. 2-22 MGC Administrator's Guide 6. You can download software to all MCUs listed in the MCU List in one operation. Make sure that all MCUs to update appear in the MCU List. To add an MCU to the list: a. Click the Add MCU button. The Add MCU dialog box opens. b. c. d. e. In the MCU Name box, type the name of the MCU. In the MCU IP box type the IP address of the MCU. The Login and Password fields are filled with the login name and password of the logged in operator. Click OK. The Add MCU dialog box closes and the name of the MCU is added to the MCU list. To remove an MCU from the list: a. b. 7. In the MCU List, click the MCU to remove. Click the Remove MCU button. The MCU Name is removed from the MCU List. In the Enter path to source files box, type the full path to the folder containing the software version. Alternatively, click the Browse button and use the standard Windows techniques to select the Folder containing the software. 2-23 Chapter 2 - Software Installation This folder is named Vaaa.bbb, where aaa is the MGC Manager version number, and bbb is the MCU version number. You need to select the folder containing the latest version number, and not the sub-folder labeled Disk 1. 8. Click OK. The software version's path is displayed in the Enter path to source files box. 2-24 MGC Administrator's Guide 9. To install only selected files, do the following: a. Click the Custom button. The Custom dialog box opens listing the files that can be installed on the MCU. All the files are checked (selected). Only checked files are copied to the MCU. b. c. d. To change the selection of all files, click Toggle All. Select the check box of a file to select or clear its selection. When you are finished selecting the files you want to install, click OK. The Custom dialog box closes and you are returned to the Software Installation dialog box. 10. Click the Install button to start the installation procedure. · After you have successfully installed the latest software version, it may be necessary to restore the backed up files. For more information on backing up and restoring reservations, see Chapter 5, "Reservations Backup and Restore" on page 5-102. When you upgrade the MCU's software, the existing card configuration files are automatically restored. If you are upgrading from version 5.x or 6.x, after the completion of the upgrade process, you must manually update the existing Entry Queue Services by adding the voice message files prompting for the conference Numeric ID, otherwise the participants are placed on hold and cannot move to the target conferences. If you have installed the Default Services during the MCU Software installation and you do not need to manually install additional Message Services (such as the Spanish IVR Message Service), reset the MCU at the end of the MCU software installation process. · · · 2-25 Chapter 2 - Software Installation Dongle Information The MGC-50/100 is shipped with a serial dongle installed on COM1 of the rear panel. The MGC-25 is shipped with a serial dongle installed on parallel port of the rear panel. To verify if you have a dongle your are required to inspect the rear panel of the MCU as shown in Figure 3. Figure 3: MCU-100 & MCU-25 rear panels and their dongles 2-26 MGC Administrator's Guide Product warranty will be void if seal label is removed or damaged. WAR NING POLYCOM LAN R VGA MOUSE KEYBOARD COM1 COM2 ALARMS Figure 4: MCU+ 50 rear panel and dongle location The dongle on the MGC+ 100 is located in the identical location. On both the MGC+ 50/100, an additional bracket is installed together with the dongle. For more information on the installation and removal of the dongle on the MGC+ 50/100, refer to the MGC+ Hardware and Installation Manual. The Dongle was introduced on the MCU and MGC Manager in version 5.02. Each dongle installed on the MCU is backward compatible with current or previous MGC Manager versions. Only customers with an active Polycom Premier Family Maintenance Agreement are entitled to upgrade a version for free. When upgrading the MGC Manager version, you are required to upgrade your Dongle. For details of the dongle upgrade procedure, refer to the Release Notes of the relevant version. 2-27 Chapter 2 - Software Installation Manual Installation of the Default Message Services The MGC software kit is shipped with the voice messages required for the default Entry Queue Service and the default IVR Message Service. These messages can be automatically installed on the MCU during the software installation. You can also manually install the default Message Services at the end of the installation process. The MGC software and documentation CD contains two IVR Service folders: · · English English and Spanish The Automatic installation of Message services during MCU software update automatically installs the English only Message services. The manual installation process enables you to install the English and Spanish Message Services as well as the English only. When you install the English and Spanish IVR Services, two separate IVR Services are created on the MCU and the English IVR Service is automatically set as the default IVR Service. To restore the Default IVR Service: The default Message Services are installed using the Restore Configuration utility. Restoring the IVR Services overwrites existing IVR Services. 1. Right-click the MCU icon, click MCU Utils, and then click Restore Configuration. The Restore Configuration dialog box opens. 2. Enter the path to the folder containing the configuration files to be installed, or click the Browse button to locate them. 2-28 MGC Administrator's Guide If you have selected Browse, the Browse for Folder dialog box opens, enabling you to select the source folder. 3. From the version 7.5x software folder, select English V75 IVR or English and Spanish V75 IVR folder, according to the required Message Service, and click OK. The system returns to the Restore dialog box. Click OK to continue. The Restore dialog box is displayed. 4. The system lists the configuration folder (CFG box) and the audio files (Msg box) used in the IVR Service. 5. 6. 7. Click the Select All button. Click OK to install the default Message Services on the MCU. At the end of the Restore process, a message is displayed indicating that the MCU must be reset to be able to use the new Message Services. 8. Click OK and reset the MCU. 2-29 Chapter 2 - Software Installation After the completion of the upgrade process, you must manually update the Existing Entry Queue Services by adding the voice message files prompting for the conference Numeric ID, otherwise the participants are placed on hold and cannot move to the target conferences. 2-30 MGC Administrator's Guide Command Line Launch The MGC Manager can be launched by other applications using the Command Line Instruction. When accessing the MGC Manager from an external application, the application must read the ".exe" file name stored in the Windows registry. After reading the file and version name, the IP address, MCU name, user login name and password are added. Windows Registry Access The Windows Registry uses the following format: HKEY_LOCAL_MACHINE \ SOFTWARE \ POLYCOM \ MGC_MANAGER \ Versions\VerX.Y MGC Manager launch format requires the full path and name of the specific MGC Manager version, including IP, MCU name, User login and password. For example: c:\ProgramFiles\MGCManager\OperWS.exe ip=172.22.168.135 MCUname=Alpha12 login=POLYCOM psw=POLYCOM Spaces (character) are forbidden between the argument name, the '=' character and the version value. Activate the application and connect. When the MGC Manager window opens, a single MCU is displayed. The MGC Manager can be activated using the Windows Start menu as illustrated in the Run window: 2-31 Chapter 2 - Software Installation 2-32