MGC-25 Getting Started Guide Version 7.5 Copyright © 2006 Polycom, Inc. All Rights Reserved Catalog No. DOC2069G Version 7.5 Proprietary and Confidential The information contained herein is the sole intellectual property of Polycom, Inc. No distribution, reproduction or unauthorized use of these materials is permitted without the expressed written consent of Polycom, Inc. Information contained herein is subject to change without notice and does not represent a commitment of any type on the part of Polycom, Inc. Polycom and Accord are registered trademarks of Polycom, Inc. Notice While reasonable effort was made to ensure that the information in this document was complete and accurate at the time of printing, Polycom, Inc. cannot assume responsibility for any errors. Changes and/or corrections to the information contained in this document may be incorporated into future issues. Regulatory Notices United States Federal Communication Commission (FCC) Part 15: Class A Statement. This equipment has been tested and found to comply with the limits for a Class A digital device, pursuant to Part 15 of the FCC Rules. Test limits are designed to provide reasonable protection against harmful interference when the equipment is operated in a commercial environment. This equipment generates, uses, and can radiate radio-frequency energy and, if not installed and used in accordance with the instruction manuals, may cause harmful interference to radio communications. Operation of this equipment in a residential area is likely to cause harmful interference, in which case the user will be required to correct the interference at his or her own expense. Part 68: Network Registration Number. This equipment is registered with the FCC in accordance with Part 68 of the FCC Rules. This equipment is identified by the FCC registration number. If requested, the FCC registration Number and REN must be provided to the telephone company. Any repairs to this equipment must be carried out by Polycom Inc., or our designated agent. This stipulation is required by the FCC and applies during and after the warranty period. United States Safety Construction Details EC Mark R&TTE Directive Polycom Inc., declares that the MGC-25 with NET-2 card is in conformity with the following relevant harmonised standards: EN 60950: 1992 Including Amendments 1,2,3 & 4 EN 55022: 1994 EN 50082: 1997 Following the provisions of the Council Directive 1999/EC on radio and telecommunication terminal equipment and the recognition of its conformity. Canadian Department of Communications This Class [A] digital apparatus complies with Canadian ICES-003. Notice: The Industry Canada label identifies certified equipment. This certification means that the equipment meets telecommunication network protective, operational and safety requirements as prescribed in the appropriate Terminal Equipment Technical Requirements document(s). The Department does not guarantee the equipment will operate to the user's satisfaction. Before installing this equipment, users should ensure that it is permissible to be connected to the facilities of the local telecommunications company. The equipment must also be installed using an acceptable method of connection. The customer should be aware that compliance with the above conditions may not prevent degradation of service in some situations. Repairs to certified equipment malfunctions, may give the telecommunications company causes to request the user to disconnect the equipment. Users should ensure for their own protection that the electrical ground connections of the power utility, telephone lines and internal metallic water pipe system, if present, are connected together. This precaution may be particularly important in rural areas. Caution: Users should not attempt to make such connections themselves, but should contact the appropriate electric inspection authority, or electrician, as appropriate. · · · · · · Only Polycom-authorized service personnel may open or disassemble this equipment. This product is not intended for connection to outside plant. Unit is intended for RESTRICTED ACCESS LOCATION. Unit is to be installed in accordance with the National Electrical Code. The branch circuit overcurrent protection shall be rated 20 A. This equipment has a maximum operating ambient of 40°C, the ambient temperature in the rack shall not exceed this temperature. Regulatory Notices Russian Communication Certificate MGC-25 complies with the Russian Ministry of Communication requirements stated in certificate OC/1-MM-15. Chinese Communication Certificate Korean Communication Certificate Table of Contents Before You Begin . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-1 System Overview . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-1 Safety Requirements . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-2 General Site Requirements . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-3 Placement of the System . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-3 Network Equipment, Numbers and Addresses . . . . . . . . . . . . 1-3 MGC-25 Specifications . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-4 Overview of this Getting Started Guide . . . . . . . . . . . . . . . . . . . . . . . 1-6 Hardware Description and Installation . . . . . . . . . . . . . . . . . 2-1 Hardware Description . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-1 Front Panel . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-1 Rear Panel . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-2 Dongle . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-2 MGC-25 LCD Display Window . . . . . . . . . . . . . . . . . . . . . . . 2-3 Working With the LCD Display Window . . . . . . . . . . . . . . 2-3 System Idle Display . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-4 Main Menu . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-4 Active Alarms . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-5 Net Status . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-6 IP Configuration . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-6 System Reset . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-7 Manual System Reset . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-7 Hardware Installation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-8 Installing the MGC-25 in a Rack . . . . . . . . . . . . . . . . . . . . . . 2-8 Placing the MGC-25 on a Desktop . . . . . . . . . . . . . . . . . . . . . 2-9 Connecting Cables . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-9 Powering Up the System . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-10 Initial System Setup . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-1 Initial IP Configuration . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-1 Installing the MGC Manager . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-3 i MGC-25 Getting Started Guide Starting the MGC Manager . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-6 Defining an MCU . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-7 Connecting to an MCU . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-8 Configuring the Network Services . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-9 Network Configuration Wizard . . . . . . . . . . . . . . . . . . . . . . . 3-9 Modifying Network Services . . . . . . . . . . . . . . . . . . . . . . . . 3-17 Conference Types . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-1 On-demand Conferences (Reservationless Conferencing) . . . . . . . . . 4-1 Ad Hoc Conferencing . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-1 Meeting Rooms . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-2 Scheduled Conferences . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-2 Video Conference Attributes . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-3 Entry Queue . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-4 Basic Operation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-1 Reservation Templates . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-1 Default Reservation Templates . . . . . . . . . . . . . . . . . . . . . . . 5-1 Starting a Conference . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-2 Dialing-in to a Conference . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-4 Viewing the Conference Dial-in Properties . . . . . . . . . . . . . 5-5 Conference Access via Entry Queue . . . . . . . . . . . . . . . . . . 5-5 Dial-out Participants . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-6 Monitoring On Going Conferences . . . . . . . . . . . . . . . . . . . . . . . . . . 5-7 General Monitoring . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-7 Monitoring a Conference . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-8 Listing Participants in the Browser and Status Panes . . . . 5-10 Participant Level Monitoring . . . . . . . . . . . . . . . . . . . . . . . . 5-12 Operations Performed During On Going Conferences . . . . . . . . . . 5-13 Adding a Participant to a Conference . . . . . . . . . . . . . . . . . 5-13 Defining Dial-out Participants . . . . . . . . . . . . . . . . . . . . . . 5-13 Making Dial-Out Connections . . . . . . . . . . . . . . . . . . . . . . . 5-17 Disconnecting Participants . . . . . . . . . . . . . . . . . . . . . . . . . 5-18 Muting a Participant . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-19 Locking and Unlocking a Conference . . . . . . . . . . . . . . . . . 5-20 ii Changing the Duration of a Conference . . . . . . . . . . . . . . . . 5-21 Terminating a Conference Manually . . . . . . . . . . . . . . . . . . 5-23 Changing the Layout in a Continuous Presence Conference 5-24 Defining a New Audio Conference . . . . . . . . . . . . . . . . . . . . . 6-1 Defining a New Audio Only Entry Queue . . . . . . . . . . . . . . . . . . . . . 6-1 Entry Queue Dial-in Number Table . . . . . . . . . . . . . . . . . . . 6-3 Defining an On Going Audio Conference . . . . . . . . . . . . . . . . . . . . . 6-5 Defining a New Audio Only Meeting Room . . . . . . . . . . . . . . . . . . . 6-9 Defining a New Video Conference . . . . . . . . . . . . . . . . . . . . . 7-1 Defining a New Video Entry Queue . . . . . . . . . . . . . . . . . . . . . . . . . . 7-1 Creating a Target Conference from an Entry Queue . . . . . . . . . . . . . 7-5 Creating an On Going Video Conference . . . . . . . . . . . . . . . . . . . . . . 7-6 Defining a New Video Meeting Room . . . . . . . . . . . . . . . . . . . . . . . 7-12 MGC-25 Management Tools . . . . . . . . . . . . . . . . . . . . . . . . . . 8-1 MGC-25 Resources Report . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8-1 MCU System Configuration . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8-7 MCU Card Management . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8-10 Listing the Installed Modules . . . . . . . . . . . . . . . . . . . . . . . . 8-11 Viewing Module Parameters . . . . . . . . . . . . . . . . . . . . . . . . . 8-15 Viewing the IP Card Properties . . . . . . . . . . . . . . . . . . . . . . 8-16 MCU Faults Report . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8-17 Reset MCU . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8-20 Appendix A: Default Templates . . . . . . . . . . . . . . . . . . . . . . . A-1 Default-Audio - Conference Template Properties . . . . . . . . .A-2 Default_COP - Conference Template Properties . . . . . . . . . .A-5 Default_Video - Conference Template Properties . . . . . . . . .A-9 Software CP - Conference Template Properties . . . . . . . . . .A-13 Video-Switch - Conference Template Properties . . . . . . . . .A-17 iii MGC-25 Getting Started Guide iv 1 Before You Begin This Getting Started Guide provides information on installation and basic operation of your MGC-25. For more information on defining and running conferences, defining IVR services and managing the system, refer to the MGC Manager User's Guide Volumes I & II and the MGC Administrator's Guide included with the system. References to the relevant chapters of these guides are included throughout this Getting Started Guide. This is an example of notes that you may encounter throughout this guide. S ...