User manual POLYCOM MGC-50

MGC+50/ MGC+100 Getting Started Guide Version 7.5 Copyright © 2006 Polycom, Inc. All Rights Reserved Catalog No. DOC2124B Version 7.5 Proprietary and Confidential The information contained herein is the sole intellectual property of Polycom, Inc. No distribution, reproduction or unauthorized use of these materials is permitted without the expressed written consent of Polycom, Inc. Information contained herein is subject to change without notice and does not represent a commitment of any type on the part of Polycom, Inc. Polycom and Accord are registered trademarks of Polycom, Inc. Notice While reasonable effort was made to ensure that the information in this document was complete and accurate at the time of printing, Polycom, Inc., cannot assume responsibility for any errors. Changes and/or corrections to the information contained in this document may be incorporated into future issues. Regulatory Notices United States Federal Communication Commission (FCC) Part 15: Class A Statement. This equipment has been tested and found to comply with the limits for a Class A digital device, pursuant to Part 15 of the FCC Rules. Test limits are designed to provide reasonable protection against harmful interference when the equipment is operated in a commercial environment. This equipment generates, uses, and can radiate radio-frequency energy and, if not installed and used in accordance with the instruction manuals, may cause harmful interference to radio communications. Operation of this equipment in a residential area is likely to cause harmful interference, in which case the user will be required to correct the interference at his or her own expense. Part 68: Network Registration Number. This equipment is registered with the FCC in accordance with Part 68 of the FCC Rules. This equipment is identified by the FCC registration number. If requested, the FCC registration Number and REN must be provided to the telephone company. Any repairs to this equipment must be carried out by Polycom Inc. or our designated agent. This stipulation is required by the FCC and applies during and after the warranty period. United States Safety Construction Details: Unit is intended for RESTRICTED ACCESS LOCATION. Unit is to be installed in accordance with the National Electrical Code. The branch circuit overcurrent protection shall be rated 20 A for the AC system. This equipment has a maximum operating ambient of 40°C, the ambient temperature in the rack shall not exceed this temperature. To eliminate the risk of battery explosion, the battery should not be replaced by an incorrect type. Dispose of used batteries according to their instructions. CE Mark R&TTE Directive Polycom Inc., declares that the MGC+50 and MGC+100 with NET-8 card is in conformity with the following relevant harmonized standards: EN 60950: 1992 Including Amendments 1,2,3 & 4 EN 55022: 1994 EN 50082: 1997 Following the provisions of the Council Directive 1999/CE on radio and telecommunication terminal equipment and the recognition of its conformity. Canadian Department of Communications This Class [A] digital apparatus complies with Canadian ICES-003. Notice: The Industry Canada label identifies certified equipment. This certification means that the equipment meets telecommunication network protective, operational and safety requirements as prescribed in the appropriate Terminal Equipment Technical Requirements document(s). The Department does not guarantee the equipment will operate to the user's satisfaction. Before installing this equipment, users should ensure that it is permissible to be connected to the facilities of the local telecommunications company. The equipment must also be installed using an acceptable method of connection. The customer should be aware that compliance with the above conditions may not prevent degradation of service in some situations. Repairs to certified equipment malfunctions, may give the telecommunications company cause to request the user to disconnect the equipment. Users should ensure for their own protection that the electrical ground connections of the power utility, telephone lines and internal metallic water pipe system, if present, are connected together. This precaution may be particularly important in rural areas. Caution: Users should not attempt to make such connections themselves but should contact the appropriate electric inspection authority or electrician, as appropriate. · · · · · Regulatory Notices Singapore Certificate MGC+100 --- Complies with IDA standards G1260-05 MGC+50 --- Complies with IDA standards G1261-05 Russian Communication Certificate The MGC+100 and MGC+50 comply with the Russian Ministry of Communication requirements stated in certificate OC/1-MM-15. Taiwan MGC+50/MGC+100 Getting Started Guide Table of Contents Before You Begin . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-1 System Overview . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-1 Network Equipment, Numbers and Addresses . . . . . . . . . . . . . . . . . . 1-2 Overview of the Getting Started Guide . . . . . . . . . . . . . . . . . . . . . . . 1-3 Hardware Installation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-1 MGC+100 Hardware Installation . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-2 Inspecting the MGC+/ReadiManager IAM Package Contents . . 2-2 System Safety . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-2 General Safety Precautions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-2 Rack Mount Safety Precautions . . . . . . . . . . . . . . . . . . . . . . . . . 2-3 Polycom MGC+/ReadiManager Precautions . . . . . . . . . . . . . . . 2-3 Unpacking and Positioning the MGC+100 . . . . . . . . . . . . . . . . . 2-4 Mounting the MGC+100 in a 23" Rack . . . . . . . . . . . . . . . . . . . 2-6 Connecting and Setting Up the MGC+100 . . . . . . . . . . . . . . . . . . . . . 2-7 Connecting to the power source . . . . . . . . . . . . . . . . . . . . . . 2-7 Connecting the MGC+100 to the LAN Network . . . . . . . . . 2-8 Connecting the MGC+100 to the Network . . . . . . . . . . . . . . 2-9 MGC+50 Hardware Installation . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-11 Unpacking and Positioning the MGC+50 . . . . . . . . . . . . . . . . . 2-11 Mounting the MGC+50 on a Rack . . . . . . . . . . . . . . . . . . . . . . 2-13 Connecting and Setting Up the MGC+50 . . . . . . . . . . . . . . . . . 2-14 Connecting to the Power Source . . . . . . . . . . . . . . . . . . . . . 2-14 Connecting the MGC+50 to the LAN Network . . . . . . . . . 2-15 Connecting the MGC+50 to the Networks . . . . . . . . . . . . 2-16 Connecting the MGC+50 to the IP Network . . . . . . . . . . . 2-17 First Entry MGC+ Control Unit (CU) IP Configuration . . . . . . . . . 2-18 Using a Cross-over Hub Cable and a Laptop to Connect to the MCU Locally . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-21 XPEK Configuration . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-26 MGC+ Software Installation and Configuration . . . . . . . . . . 3-1 Initial ReadiManager IAM Configuration . . . . . . . . . . . . . . . . . . . . . 3-1 i Table of Contents Installing the MGC Manager . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Starting the MGC Manager Application . . . . . . . . . . . . . . . . . . . . . . Defining the MCU . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Connecting to an MCU . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Configuring the Network Services . . . . . . . . . . . . . . . . . . . . . . . . . . . Defining the Network Services . . . . . . . . . . . . . . . . . . . . . . 3-2 3-4 3-5 3-7 3-8 3-8 About Conferences . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-1 On-Demand (Reservation-less) Conferencing . . . . . . . . . . . . . . . . . . 4-2 Ad Hoc Conferencing . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-2 Meeting Rooms . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-2 Scheduled Conferences . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-3 Conference Type . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-4 Video Conference Attributes . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-5 Video Session Types . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-5 Additional Video Conference Settings . . . . . . . . . . . . . . . . . 4-6 Video Conference Parameters . . . . . . . . . . . . . . . . . . . . . . . 4-7 Highest Common Mechanism . . . . . . . . . . . . . . . . . . . . . . . 4-8 Audio Only Conference Types . . . . . . . . . . . . . . . . . . . . . . . . . . 4-8 Entry Queue . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-9 Basic Operations . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-1 Reservation Templates . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-1 Default Reservation Templates . . . . . . . . . . . . . . . . . . . . . . . . . . 5-1 Starting a Conference . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-2 Dialing-in to a Conference . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-4 Viewing the Conference Dial-in Properties . . . . . . . . . . . . . 5-5 Conference Access via Entry Queue . . . . . . . . . . . . . . . . . . 5-5 Dial-out Participants . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-6 Monitoring On Going Conferences . . . . . . . . . . . . . . . . . . . . . . . . . . 5-7 General Monitoring . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-7 Monitoring a Conference . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-8 Listing Participants in the Browser and Status Panes . . . . 5-10 Participant Level Monitoring . . . . . . . . . . . . . . . . . . . . . . . . . . 5-12 Operations Performed During On Going Conferences . . . . . . . . . . 5-13 Adding a Participant to a Conference . . . . . . . . . . . . . . . . . . . . 5-13 ii MGC+50/MGC+100 Getting Started Guide Making Dial-Out Connections . . . . . . . . . . . . . . . . . . . . . . . . . Disconnecting Participants . . . . . . . . . . . . . . . . . . . . . . . . . . . . Muting a Participant . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Changing the Layout in a Continuous Presence Conference . . Locking and Unlocking a Conference . . . . . . . . . . . . . . . . . . . . Changing the Duration of a Conference . . . . . . . . . . . . . . . . . . Terminating a Conference Manually . . . . . . . . . . . . . . . . . . . . . Changing the Video Layout . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-18 5-19 5-20 5-21 5-22 5-23 5-25 5-26 Defining a New Audio Conference . . . . . . . . . . . . . . . . . . . . . 6-1 Defining a New Audio Only Entry Queue . . . . . . . . . . . . . . . . . . . . . 6-1 Entry Queue Dial-in Number Table . . . . . . . . . . . . . . . . . . . . . . 6-3 Defining an On Going Audio Conference . . . . . . . . . . . . . . . . . . . . . 6-5 Defining a New Audio Only Meeting Room . . . . . . . . . . . . . . . . . . . 6-9 Defining a New Video Conference . . . . . . . . . . . . . . . . . . . . . 7-1 Defining a New Video Entry Queue . . . . . . . . . . . . . . . . . . . . . . . . . . 7-1 Creating a Target Conference from an Entry Queue . . . . . . . . . . . . . 7-5 Creating an On Going Video Conference . . . . . . . . . . . . . . . . . . . . . . 7-6 Defining a New Video Meeting Room . . . . . . . . . . . . . . . . . . . . . . . 7-12 Management Tools . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8-1 Resource Report . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8-1 Resources Report - Network Resources . . . . . . . . . . . . . . . . . . . 8-3 Resource Report - Network Resources Details . . . . . . . . . . . 8-4 Resources Report - Media Resources . . . . . . . . . . . . . . . . . . . . . 8-5 Media Resources Area Parameters Description . . . . . . . . . . 8-5 Port-Unit Allocation Area . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8-6 Listing the Installed Cards . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8-8 MCU Faults Report . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8-11 Reset MCU . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8-14 Obtaining Additional Information . . . . . . . . . . . . . . . . . . . . . . . 8-14 iii Table of Contents iv 1 Before You Begin This Getting Started Guide provides information on the installation and basic operation of your MGC+50/100. For more information on defining and running conferences, defining IVR services and managing the system, refer to the MGC Manager User's Guide Volumes I & II and the MGC Administrator's Guide. References to the relevant chapters of these guides are included throughout this Getting Started Guide The term ReadiConvene, used in this documentation, refers to the combined MGC+ unit with the installed Polycom® ReadiManagerTM Integrated Application Module (IAM). It provides functionality of both the MGC+ unit and the ReadiManagerTM. System Overview The MGC+50 and MGC+100 are high performance, high capacity multinetwork solutions that provides you with feature-rich, and easy-to-use multipoint voice, video and gateway conferencing. The system meets International Telecommunication Union Telecommunication Standardization Sector, (ITU-T, formerly CCITT) standards for multipoint multimedia bridging devices, and meets ETSI standards for telecommunication products. The flexible architecture in the system is designed to accommodate users' changing multipoint needs. This system utilizes a modular "universal slot" platform that allows the formation of different configurations based on users' individual port capacity and functionality requirements. 1-1 Chapter 1 - Before You Begin Network Equipment, Numbers and Addresses Obtain the following information from your network administrator: · · · · · · IP address for the MGC+50/MGC+100 Subnet Mask for the MGC+50/MGC+100 Default Gateway IP address (optional) Gatekeeper IP address, if applicable DNS IP address, if applicable SIP server IP address, if applicable For ISDN configurations, obtain the following equipment and information from your network service provider: · · · · · · · PRI line(s) or Leased Line(s) Directory number range(s) Switch Type Line Coding Line Framing Numbering Plan Numbering Type If the MGC+50/100 has to be connected to the public ISDN network, an external CSU or similar equipment is needed. 1-2 MGC+50/MGC+100 Getting Started Guide Overview of the Getting Started Guide The MGC+50/MGC+100 Getting Started Guide includes the following topics: Chapter 1 - Before You Begin This chapter includes the following: · · · System Overview System Specifications General Site Requirements - Network Equipment, Numbers and Addresses Chapter 2 - MGC+ Unit Hardware Installation This chapter includes instructions on how to: · · Unpacking and install the MGC+ unit Configure the initial IP of the system Chapter 3 - Software Installation and Configuration This chapter includes instructions on how to: · · · Install the MGC Manager Configure the MGC Manager to work with your MGC+50/MGC+100 Configure the network services for ISDN and IP connections Chapter 4 - Conference Types This chapter describes the major types of conferences that can be scheduled on the MCU, such as Reservationless (Ad Hoc) conferences, Meeting Rooms, video conferences, Audio Only conferences and Entry Queues. Chapter 5 - Basic Operation This chapter includes instructions on how to: · · · Start a conference from the default conference templates Monitor On Going Conferences Perform basic operations during an On Going Conference 1-3 Chapter 1 - Before You Begin Chapter 6 - Defining a New Audio Conference This chapter includes instructions on how to: · · · Define the basic parameters of a new Audio Only Entry Queue Define a new Standard Audio Only conference Define an Audio Only Meeting Room Chapter 7 - Defining a New Video Conference This chapter includes instructions on how to: · · · Define the basic parameters of a new Video Entry Queue Define the basic parameters of a new Video Conference Define a Meeting Room Chapter 8 - Management Tools This chapter describes the basic management tools for the MGC+50/ MGC+100: · · · · Resource Report Cards Management MCU Faults report Reset MCU. This is an example of the notes that you may encounter throughout this guide. 1-4 2 Hardware Installation This chapter describes the unpacking and connection of both the MGC+50 and the MGC+100, to the ISDN, T1-CAS, IP, MPI (serial) network(s) and to the operator workstation (PC). MGC+ Getting Started Guide, Chapter 2 MGC+ Getting Started Guide, Chapter 2 MGC+ Getting Started Guide, Chapter 3 MGC Administrator's Guide, Chapter 2 MGC+ Getting Started Guide, Chapter 3 MGC+ Getting Started Guide, Chapter 3 MGC+ User's Guide - Volume II, Chapter 6 Figure 2-1: Installation and Configuration Workflow - Hardware Installation 2-1 Chapter 2 - Hardware Installation MGC+100 Hardware Installation Inspecting the MGC+/ReadiManager IAM Package Contents You should inspect the shipped box and note if it was damaged in any way. If the box items show damage, you should file a damage claim with the carrier who delivered it. When deciding on a setup location for the MGC+, refer to the section "System Safety" on page 2-2. Disclaimer Polycom is not responsible for damage sustained during shipment of this product. System Safety This section includes the follow topics related to system safety: · · · "General Safety Precautions" on page 2-2 "Rack Mount Safety Precautions" on page 2-3 "Polycom MGC+/ReadiManager Precautions" on page 2-3 General Safety Precautions Follow these rules to ensure general safety: · · Keep the area around the Polycom ReadiConvene clean and free of clutter. The MGC+50 weighs approximately 24 kg (53 lbs) and the MGC+100 weighs approximately 48 kg (106 lbs). When lifting the system, two people at either end should lift slowly with their feet spread out to distribute the weight. Always keep your back straight and lift with your legs. 2-2 MGC+50/MGC+100 Getting Started Guide Rack Mount Safety Precautions The following precautions should be followed with regards to rack mount safety: · Decide on a suitable location for the equipment rack that will hold the MGC+ unit. It should be situated in a clean, dust-free area that is well ventilated. Avoid areas where heat, electrical noise and electromagnetic fields are generated. You will also need it placed near a grounded power outlet. Ensure that the leveling jacks on the bottom of the rack are fully extended to the floor with the full weight of the rack resting on them. In a single rack installation, stabilizers should be attached to the rack. In multiple rack installations, the racks should be coupled together. Always make sure the rack is stable before extending a component from the rack. You should extend only one component at a time - extending two or more simultaneously may cause the rack to become unstable. Before you install the rails, determine the placement of each component in the rack. Install the heaviest server components on the bottom of the rack first, and then work up. Allow the power supply units to cool before touching them. Always keep the rack's front door and all the blade's panels and components closed when not servicing, to maintain proper cooling. · · · · · · · · · Polycom MGC+/ReadiManager Precautions The following precautions should be followed with regards to installation of the ReadiConvene: Use a regulating uninterruptable power supply (UPS) to protect the MGC+ from power surges and voltage spikes, to keep your MCU and ReadiManager IAM operating in case of a power failure. 2-3 Chapter 2 - Hardware Installation Unpacking and Positioning the MGC+100 To unpack and position the MGC+100: 1. When you receive your MGC+100, inspect the equipment for damage and verify that the components match the packing slip. If you did not receive a component or if there is damage to the system, notify your service representative immediately. Wood Packing Case Carrying Strap Lock in Closed Position Lock in Open Position Figure 2-1: MGC+100 package 2. Place the MGC+100 unit on a stable flat surface in a location that meets the MGC+ environment requirements, which are: Operating temperature: 10°­40°C (50°­104°F) or 10°­35°C (50°­95°F) when installed in a 19" rack -- Humidity: 15%­90% non-condensing -- Altitude: Up to 3,000m (10,000ft) -- ESD: +8 kV -- 2-4 MGC+50/MGC+100 Getting Started Guide 3. Release the clasp locks at the bottom, and lift the MGC+100 top cover. Wood Packing Case Foam Block Foam Block Figure 2-2: Unpacking the MGC+100 4. 5. Lift the MGC+100 unit and remove the packaging material. Lower the MGC+100 unit, placing it on the surface. If the MGC+100 is a standalone unit, place it on a flat surface. If you are rack mounting the MGC+100, allow a minimum clearance of 3" above the unit. 2-5 Chapter 2 - Hardware Installation Mounting the MGC+100 in a 23" Rack The MGC+100 can be mounted in a 23" rack using the two mounting plates that are pre-installed on the unit. 1. 2. Make sure that the MCU is turned OFF and it is disconnected from the AC power. Place the MCU in a 23" rack and support it, screw the mounting brackets to the rack securing it with bolts and self-locking nuts (which the client provides). When the unit is installed on a rack, the rack must be properly grounded to the central office ground. The rack must be grounded with two-hole compressiontype connectors using copper conductors (tinned or untinned). Wire, bus bar or braided strap connectors are acceptable. If the MGC+100 was shipped without the two mounting plates that are usually pre-installed, refer to the MGC+ Hardware and Installation Manual, Chapter 2 for a detailed description of the installation process. For a detailed description of mounting the MGC+100 in a 19" rack, see the MGC+ Hardware and Installation Manual, Chapter 2. 2-6 MGC+50/MGC+100 Getting Started Guide Connecting and Setting Up the MGC+100 To Connect the MGC+100 to the network and power source and set up the system the following procedures are performed: · · · Connecting the MGC+ unit to the power source (AC inlet) Connecting the MGC+ unit to the LAN Network Connecting the MGC+ unit to the network(s) Connecting to the power source You can connect to an AC Inlet power supply at your site. It is important to follow these steps. The following restrictions apply to the conductors and connectors that may be used to ground the unit when rack mounted: · When using bare conductors, they must be coated with an appropriate antioxidant compound before crimp connections are made. Tinned, solder-plated or silver-plated connectors do not have to be prepared in this manner. The same bolt assemblies should not secure multiple connectors. Listed fastening hardware must be compatible with the materials being joined and must be preclude loosening, deterioration and electrochemical corrosion of the hardware and joint materials. · · To connect to the AC Inlet: 1. Make sure the power switch is OFF. Insert the power cable into the power connector on the rear panel of the MGC+100 unit. Main Switch AC Inlet 2. 3. Insert the power cable into the power source socket. Turn on the power by pressing on the power switch located on the rear panel of the MGC+100 unit. 2-7 Chapter 2 - Hardware Installation Connecting the MGC+100 to the LAN Network Connect one end of a network cable to the LAN connector on the rear I/O panel of the MGC+100 Control Module and the other end to the network. LAN VGA MOUSE KEYBOARD COM1 2-8 MGC+50/MGC+100 Getting Started Guide Connecting the MGC+100 to the Network The installation of the MPI box on the MGC+ unit and the connection to the MPI Network module are described in the MGC+ Hardware and Installation Manual, Chapter 2. To connect the MGC+100 to the ISDN network or T1-CAS Network: The ISDN network is optional. If the MGC+100 has to be connected to the public ISDN network then an external CSU or similar equipment is needed. T1-CAS network is optional. It allows you to connect Audio Only participants to conferences via T1-CAS lines. It uses the same network connections as ISDN and the procedure described below is applicable to both ISDN and T1-CAS lines. · Connect the 8-pin RJ-45 connector of the network cable to the NET RJ-45 jack on the rear panel of the MGC+100. Repeat this step for each of the ISDN network lines to be connected to the Network Interface card installed in the MCU. ISDN network connection ISDN Network connection for 4 spans ISDN Network connection for 8 spans Figure 2-3: ISDN network connection Leased lines should be connected using an adapter with a screw connector with solid conductor wires or a similar adapter. 2-9 Chapter 2 - Hardware Installation · Connect one side of the adapter to the NET RJ-45 jack on the rear panel of the MGC+100. Then connect the leased line wires to the other side of the adapter. The ISDN and T1-CAS network properties must be defined in the Network Services. For details, see the MGC+ Administrator's Guide, Chapter 3. To connect the MGC+100 to the IP network: If an IP network Interface card is installed in the MGC+100, connect the 8-pin RJ-45 connector of the LAN network cable to the LAN-323 RJ-45 jack on the rear panel of the MGC+100. Figure 2-4: LAN IP network connection The IP network properties must be defined in the Network Services, For details, see MGC+ Administrator's Guide, Chapter 3. 2-10 MGC+50/MGC+100 Getting Started Guide MGC+50 Hardware Installation Unpacking and Positioning the MGC+50 To unpack and position the MGC+50: 1. When you receive your MGC+50, inspect the equipment for damage and verify that the components match the packing slip. If you did not receive a component or if there is damage to the system, notify Polycom immediately. Wood Packing Case Carrying Strap Lock in Closed Position Lock in Open Position Figure 2-5: MGC+50 package 2. Place the MGC+50 unit on a stable flat surface in a location that meets the MGC+50's environment requirements, which are: -- Operating temperature: 10°­40°C (50°­104°F) -- Humidity: 15%­90% noncondensing -- Altitude: Up to 3,000m (10,000ft) -- ESD: +8 kV 2-11 Chapter 2 - Hardware Installation 3. Release the clasp locks at the bottom, and lift the MGC+50 top cover. Wood Packing Case Foam Block Foam Block Figure 2-6: Unpacking the MGC+50 4. 5. Lift the MGC+50 unit and remove the package base. Lower the MGC+50 unit, placing it on the surface. If you are rack mounting the MGC+50, allow a minimum clearance of 3 inches above the unit. 2-12 MGC+50/MGC+100 Getting Started Guide Mounting the MGC+50 on a Rack The MGC+50 can be mounted in a 19" rack using the two mounting plates that are usually pre-installed. To install and mount the MGC+50: · Place the MGC+50 in a 19" rack and while supporting it, screw the mounting brackets to the rack securing it with nuts. MPI Box PO LYCOMR MGC+ P ower P owe r Flash Mem ory Mounting Plate Flash Mem ory Sh ut Down Reset L ine 1 L ine 2 L ine 3 HD Remo ve Se rver Majo r Mino r L ine 4 L ine 5 L ine 6 L ine 1 L ine 2 L ine 7 L ine 8 Po wer Out 2-13 Chapter 2 - Hardware Installation Connecting and Setting Up the MGC+50 To connect the MGC+50 to the network and power source and set up the system the following procedures are performed: · · · Connecting the MGC+ unit to the power source (AC inlet) Connecting the MGC+ unit to the LAN Network (C.B., I/O) Connecting the MGC+ unit to the network(s) Connecting to the Power Source If the unit is rack mounted, the single-point ground on the MCU-50 must be connected to the rack with a single conductor and attached so that it prevents loosening. The following restrictions apply to the conductors and connectors that may be used to ground the unit when rack mounted: · When using bare conductors, they must be coated with an appropriate antioxidant compound before crimp connections are made. Tinned, solder-plated or silver plated connectors do not have to be prepared in this manner. Multiple connectors should not be secured with the same bolt assemblies. Listed fastening hardware must be compatible with the materials being joined and must avoid loosening, deterioration and electrochemical corrosion of the hardware and joint materials. · · To connect to the AC Inlet: 1. Make sure that the power switch located on the rear panel of the MGC+ unit is off. 2. Insert the power cable into the power connector on the rear panel of the MGC+50 unit. Main Switch AC Inlet 2-14 MGC+50/MGC+100 Getting Started Guide 3. 4. Insert the power cable into the power source socket. Turn on the power by pressing on the power switch located on the rear panel of the MGC+50 unit. Connecting the MGC+50 to the LAN Network Connect one end of a network cable to the LAN connector on the rear I/O panel of the MGC+ Control Module and the other end to the network. LAN VGA MOUSE KEYBOARD COM1 2-15 Chapter 2 - Hardware Installation Connecting the MGC+50 to the Networks The installation of the MPI box on the MGC+ unit and the connection to the MPI Network module are described in the MGC+ Hardware and Installation Manual, Chapter 2. To connect the MGC+50 to the ISDN network and T1-CAS network: This is an optional Network Interface Card. If the MGC+50 has to be connected to the public ISDN network then an external CSU or where required, similar equipment is needed. T1-CAS network is optional. It allows you to connect Audio Only participants to conferences via T1-CAS lines. It uses the same network connections as ISDN and the procedure described below is applicable to both ISDN and T1-CAS lines. · Connect the 8-pin RJ-45 connector of the network cable to the NET RJ-45 jack on the rear panel of the MGC+. Repeat this step for each of the ISDN network lines to be connected to the Network Interface card installed in the MCU. ISDN network connection ISDN Network connection for 4 spans ISDN Network connection for 8 spans Figure 2-7: ISDN network connection · Leased lines should be connected using an adapter with a screw connector for solid conductor wires with a diameter in the range 0.4 to 0.6 mm. Use Polycom P/N CBL0602A or similar adapter. 2-16 MGC+50/MGC+100 Getting Started Guide Connect one side of the adapter to the NET RJ-45 jack on the rear panel of the MGC+. Then connect the leased line wires to the other side of the adapter. The ISDN and T1-CAS network properties must be defined in the Network Services. For details, see the MGC+ Administrator's Guide, Chapter 3. Connecting the MGC+50 to the IP Network If an IP network Interface card is installed in the MGC+, connect the 8-pin RJ-45 connector of the LAN network cable to the LAN-IP RJ-45 jack on the rear panel of the MGC+. Figure 2-8: LAN H.323 network connection The IP network properties must be defined in the Network Services Wizard, for details, see MGC+ Quick Start Guide, Chapter 3. 2-17 Chapter 2 - Hardware Installation First Entry MGC+ Control Unit (CU) IP Configuration This section describes the first entry MGC+ Control Unit (CU) IP Configuration for pSOS and XPEK Operating Systems. The MCU is delivered with a Compact Flash disk that has a LAN.cfg file with a default IP address. At this point you cannot communicate with the MCU from the MGC Manager application, as the IP address is incorrect. First, you have to change the default address to the IP address appropriate for the LAN. This procedure is described below. Using a Compact Flash with the Updated LAN.CFG File: You are required to use a USB to Compact Flash adaptor (supplied with the MGC+ accessory kit) connected to any PC. For first entry configuration you are required first to alter the LAN.cfg file and change the default IP address on the Compact Flash disk. 1. Insert the Compact Flask disk into the Compact Flash adaptor and open using a text editor application, the LAN.cfg file stored on the Compact flash card. The LAN.cfg file contains three parameters that require editing: Make sure no blank spaces occur at the end of each line. 2-18 MGC+50/MGC+100 Getting Started Guide 2. Using a text editor application, edit the file with the following text: IP_ADDRESS = aaa.bbb.ccc.ddd NETWORK_MASK = aaa.bbb.ccc.ddd DEFAULT_GATEWAY = aaa.bbb.ccc.ddd, where aaa, bbb, ccc, and ddd are numbers between 0 to 255, as follows: Table 2-1: IP Configuration Options Option IP Address Description The system displays the currently defined IP address. Enter the IP address allocated to the MCU by the network administrator. Enter the Subnet Mask of the MCU. Enter the IP Address of the default gateway/router. Subnet Mask Default Gateway 3. 4. Save the changes in the LAN.CFG file. Use the Microsoft Unplug or Eject Hardware procedure prior to removing the Flash disk. Failure to stop the hardware properly, can result in a corrupt Compact Flash disk. When the disk fails, a replacement is required. 5. 6. 7. 8. Remove the Compact Flash Memory disk from the reader. Insert the Compact Flash disk into the MGC+ Control Module Compact Flash slot. Press the Reset button on the MGC+. The Options menu appears. Press 1, Change the MGC+ IP Settings. If no monitor is connected, the automatic default time-out (15 seconds) selects option 1. The Flash Memory LED must be active and flash. 2-19 Chapter 2 - Hardware Installation 9. Press the Eject button, after the message "1 File(s) copied" is displayed on screen and the Flash Memory LED no longer flashes. Do not press the Eject button while the Flash Memory LED is flashing. 10. Remove the Compact Flash card from the MGC+ Control Module compact flash slot and press the Reset button on the MGC+. 11. Connect the MCU to your site's network. 12. In the MGC+ Manager, define a new MCU using the IP address you have entered in the LAN.CFG file: a. In the Browser pane, right-click the MCUs Network icon, and then click New MCU. The Add MCU dialog box opens. b. c. d. In the Name box, enter the name of the MCU. Specify a name that clearly identifies the MCU. In the IP Address box enter the default IP Address of the MCU as entered in the LAN.CFG file. Click OK. The new MCU is added to the MCUs list. 2-20 MGC+50/MGC+100 Getting Started Guide Using a Cross-over Hub Cable and a Laptop to Connect to the MCU Locally 1. 2. 3. 4. Connect a cross-over hub cable between the laptop LAN connection to the LAN connection of the control unit on the rear panel of the MCU. On the laptop, click Control Panel ->Network Connection->Local Area Connection. In the Local Area Connection - General dialog box, click the Properties button. In the Local Area Connection Properties dialog box, click Use the following IP address, and define the address of the laptop as part of the same network segment as the MCU. For example, 129.254.4.7. Click OK. Install the MGC+ Manager application and start this application. Define a new MCU using the default IP address: a. In the Browser pane, right-click the MCUs Network icon, and then click New MCU. 5. 6. 7. The Add MCU dialog box opens. b. In the Name box, enter the name of the MCU. Specify a name that clearly identifies the MCU. 2-21 Chapter 2 - Hardware Installation c. d. 8. 9. In the IP Address box, enter the default IP Address of the MCU (129.254.4.8). Click OK. The new MCU is added to the MCUs list. In the MCUs list, double-click the MCU icon to connect to it. Modify the IP address of the MCU unit as allocated by the network administrator. This is the IP address with which the MCU is identified on the LAN and not its definition in the MGC+ Manager application: a. Right-click the MCU icon, and then click IP Configuration. The IP Configuration dialog box opens. b. The following parameters may be modified: 2-22 MGC+50/MGC+100 Getting Started Guide Table 2-2: IP Configuration Options Option IP Address Description The system displays the currently defined IP address. Enter the IP address allocated to the MCU by the network administrator. Enter the Subnet Mask of the MCU. Enter the IP Address of the default gateway/ router. Subnet Mask Default Gateway c. Click OK. 10. Press the Reset button on the MGC+ unit. 11. Disconnect the MCU from the local network that you have created. 12. Connect the MCU to your site's network. 13. In the MGC+ Manager application, modify the MCU definition: a. Right-click the MCU icon, and then click Properties. 2-23 Chapter 2 - Hardware Installation The MCU Properties dialog box opens. The current MCU name. To modify, type a new name MCU IP address. Enter the IP address of the MCU as allocated by the network administrator b. c. Enter the IP address of the MCU as you have defined in the IP Configuration. Click OK. 14. Connect to the MCU. 2-24 MGC+50/MGC+100 Getting Started Guide To define the IP address on first entry using a Keyboard and Mouse: 1. Access the Main Control Module rear I/O panel and connect the keyboard and the monitor to the appropriate ports. 2. 3. 4. 5. 6. 7. Press the Reset button on the MCU. The command line is displayed. Type C:\>dir mcu\cfg and press Enter. Type C:\>\mcu\cfg>edit lan.cfg and press Enter. The Edit screen opens displaying the IP configuration parameters. Move the cursor to the appropriate line and enter the new IP Address. If required, modify the Subnet Mask and the Default Gateway values. Save the new IP configuration and exit the DOS editor. Press the Reset button on the MCU. Another method to connect to the MCU and modify its IP configuration is via a telephone line with a modem or directly via a serial connection. For details, see the MGC+ Administrator's Guide, Appendix C, "PPP Setup". 2-25 Chapter 2 - Hardware Installation XPEK Configuration The MCU is delivered with a default IP address: 129.254.4.8. You must change this IP address to the IP address appropriate for your site's network. There are two methods to modify the IP address: · · Using a cross-over hub cable and a laptop to connect to the MCU locally. Using the Compact Flash with an updated LAN.CFG file. 2-26 3 MGC+ Software Installation and Configuration The MGC+50/MGC+100 requires basic configuration before you can start running conferences. You are required to configure the ReadiManager IAM and MGC+ Control Unit (CU) blades on the MGC+. Initial ReadiManager IAM Configuration For entering system configuration settings and deploying the ReadiManager IAM to your Network refer to the Polycom ReadiManager IAM Getting Started Guide, Chapters 1 and 2. 3-1 MGC+50/MGC+100 Getting Started Guide Installing the MGC Manager Initial IP Configuration To configure the MGC+ unit to your environment, setup conferences and control the MGC+ unit you must install the MGC Manager software on a PC. A single MGC Manager-enabled PC can manage multiple MCUs. During the installation, default Reservation templates are installed.The MGC unit is shipped with a Default IVR Service and Default Entry Queue Service. For information about restoring these services when upgrading MCU software, refer to the MGC Administrator's Guide, Chapter 5. To install the MGC Manager software: 1. Insert the software CD into the CD drive. 2. 3. On the Start menu, click Run. The Run dialog box opens. Type D:\SETUP (where D is the name of the CD drive), and then click OK. The installation wizard starts and the Software License Agreement window opens. Installing the MGC Manager Starting the MGC Manager Defining an MCU Connecting to an MCU Configuring the Network Services 4. Click Yes to accept to the terms of the agreement or No to exit the installation. If you clicked Yes, the Welcome window opens. Click Next. 5. 3-2 Chapter 3 - MGC+ Software Installation and Configuration The User Information screen opens. 6. 7. 8. Enter your name and the name of your company in the appropriate boxes. For a standard installation, enter Polycom in the Serial box. Click Next. Follow the on-screen instructions to complete the installation process. At the end of the installation procedure, the Setup Complete window opens. 9. Click Finish. The MGC Manager software is now installed on your computer. 3-3 MGC+50/MGC+100 Getting Started Guide Starting the MGC Manager Application Initial IP Configuration The MGC Manager application is designed to set up and monitor multipoint video conferences, and to perform system configuration activities for the MGC+ Multipoint Control Units (MCUs) to which it connects. To start the MGC Manager application: · On the Start - Programs menu, select MGC Manager ver 7.5. Installing the MGC Manager Starting the MGC Manager Defining an MCU The MGC Manager main window opens Main Menu Connecting to an MCU Toolbars Configuring the Network Services Status pane Browser pane Monitor pane 3-4 Chapter 3 - MGC+ Software Installation and Configuration Defining the MCU Initial IP Configuration To manage and control the MGC+ unit it must be added to the MCUs network list in the MGC Manager application. The MGC unit has to be installed and its IP address properly configured before defining its connection parameters in the MGC Manager application. For details, see Chapter 2, "First Entry MGC+ Control Unit (CU) IP Configuration" on page 2-18. Installing the MGC Manager Starting the MGC Manager To define an MCU Connection: 1. In the Browser pane, right-click the MCUs Network icon, and then click New MCU. Defining an MCU The Add MCU dialog box opens. 2. In the Name box, enter the name of the MCU. Specify a name that clearly identifies the MCU. Connecting to an MCU Configuring the Network Services 3. In the IP Address box, enter the IP Address of the MCU. The IP address should be identical to the one configured during the Initial IP Configuration. 3-5 MGC+50/MGC+100 Getting Started Guide 4. Click OK. The Add MCU dialog box closes. A new icon with the specified MCU name appears in the Browser pane listed below the MCUs Network icon. 3-6 Chapter 3 - MGC+ Software Installation and Configuration Connecting to an MCU Initial IP Configuration Once the MCU connection parameters are defined, the MGC Manager can connected to it. The MGC Manager reports the status of each MCU connection. To connect the operator workstation to an MCU: 1. In the Browser pane, double-click the MCUs Network icon, or expand the MCUs Network icon. A list of MCUs appears below the MCUs Network icon. 2. Double-click the MCU icon. Alternatively, right click the MCU icon to which you want to connect, and then click Connect. Installing the MGC Manager Starting the MGC Manager Defining an MCU Connecting to an MCU The Logon dialog box opens. Configuring the Network Services 3. Enter your Login Name and Password, and then click OK. Note that each MCU is initially configured with a default operator whose Login and Password are both POLYCOM. Additional operators can be defined. For more details, see the MGC Administrator's Guide, Chapter 6. 3-7 MGC+50/MGC+100 Getting Started Guide Configuring the Network Services Initial IP Configuration The Network Services include the parameters of the networks connected to the MCU. If no Network Services have been configured, depending on your system configuration, the appropriate Network Service must be configured. This section describes the configuration of both IP and ISDN networks. For information about defining T1-CAS, MPI, NFAS ISDN, Leased lines ISDN and additional ISDN and IP Network Services, or modifying existing Network Services, refer to the MGC Administrator's Guide, Chapter 3. Installing the MGC Manager Starting the MGC Manager Defining an MCU ISDN Network Service The Net-2/4/8 card installed in the MCU interfaces between the MGC unit and the ISDN switch. The ISDN Network Service is used to define the properties of the switch and the ISDN lines running from the switch to the ISDN card. Each group of ISDN lines having the same characteristics and originating from the same ISDN switch, will be assigned to the same ISDN Network Service. IP Network Service The IP Network Service defines the properties of the IP network connected to the IP+ cards (installed in the MCU). Several of the network components are used by both H.323 and SIP endpoints to connect to the conference, and the same IP+ card is used for H.323 and SIP connections. One IP Network Service, therefore, can be defined for both H.323 and SIP environments as well as an H.323-only or a SIP-only Network Service. Defining the Network Services Connecting to an MCU Configuring the Network Services The first time you connect to the MGC+ unit from the MGC Manager, the system automatically detects that no Network Service is defined in your system and automatically displays the Network Configuration Wizard to let you configure the IP and ISDN Network Services. If the system detect an ISDN only connection to the MCU, only the ISDN Configuration dialog box opens. If an IP-only connection is detected, only the IP Configuration dialog box opens. You can always access the Fast Configuration Wizard by right-clicking the MCU icon. 3-8 Chapter 3 - MGC+ Software Installation and Configuration To define the Network Service: 1. In the Network Configuration Wizard window, click either IP or ISDN. The the configuration process can start in any order. . If you have selected IP, the IP Configuration dialog box opens. 3-9 MGC+50/MGC+100 Getting Started Guide 2. Define the following parameters: To route Meet Me H.323 dial-in participants to their conferences using a IP Network Service prefix as part of the dialing string, some gatekeepers require the configuration of an IP Network Service prefix prior to its definition in the gatekeeper. With Polycom PathNavigator, the IP Network Service prefix automatically registers with the gatekeeper and does not require prior definition. Table 3-1: IP Configuration Parameters Field IP Service Name Obtain IP Address automatically (DHCP) Description Enter a name using up to 20 characters, or use the default name (IP Default Service). Select this check box to use a DHCP server for automatic assignment and tracking of IP addresses to the conference devices. Do not select this check box if you need to: · Establish a static IP address, for example, when working with a firewall and you need to translate an internal IP address, that must be static, with an external one. · All Spans Configuration When dialing in directly to the card, using the card's IP address. Select this check box to indicate that a LAN span is connected to the IP+ card in the MCU and to define the properties of this card. 3-10 Chapter 3 - MGC+ Software Installation and Configuration