MGC+50/ MGC+100 Getting Started Guide Version 7.5 Copyright © 2006 Polycom, Inc. All Rights Reserved Catalog No. DOC2124B Version 7.5 Proprietary and Confidential The information contained herein is the sole intellectual property of Polycom, Inc. No distribution, reproduction or unauthorized use of these materials is permitted without the expressed written consent of Polycom, Inc. Information contained herein is subject to change without notice and does not represent a commitment of any type on the part of Polycom, Inc. Polycom and Accord are registered trademarks of Polycom, Inc. Notice While reasonable effort was made to ensure that the information in this document was complete and accurate at the time of printing, Polycom, Inc., cannot assume responsibility for any errors. Changes and/or corrections to the information contained in this document may be incorporated into future issues. Regulatory Notices United States Federal Communication Commission (FCC) Part 15: Class A Statement. This equipment has been tested and found to comply with the limits for a Class A digital device, pursuant to Part 15 of the FCC Rules. Test limits are designed to provide reasonable protection against harmful interference when the equipment is operated in a commercial environment. This equipment generates, uses, and can radiate radio-frequency energy and, if not installed and used in accordance with the instruction manuals, may cause harmful interference to radio communications. Operation of this equipment in a residential area is likely to cause harmful interference, in which case the user will be required to correct the interference at his or her own expense. Part 68: Network Registration Number. This equipment is registered with the FCC in accordance with Part 68 of the FCC Rules. This equipment is identified by the FCC registration number. If requested, the FCC registration Number and REN must be provided to the telephone company. Any repairs to this equipment must be carried out by Polycom Inc. or our designated agent. This stipulation is required by the FCC and applies during and after the warranty period. United States Safety Construction Details: Unit is intended for RESTRICTED ACCESS LOCATION. Unit is to be installed in accordance with the National Electrical Code. The branch circuit overcurrent protection shall be rated 20 A for the AC system. This equipment has a maximum operating ambient of 40°C, the ambient temperature in the rack shall not exceed this temperature. To eliminate the risk of battery explosion, the battery should not be replaced by an incorrect type. Dispose of used batteries according to their instructions. CE Mark R&TTE Directive Polycom Inc., declares that the MGC+50 and MGC+100 with NET-8 card is in conformity with the following relevant harmonized standards: EN 60950: 1992 Including Amendments 1,2,3 & 4 EN 55022: 1994 EN 50082: 1997 Following the provisions of the Council Directive 1999/CE on radio and telecommunication terminal equipment and the recognition of its conformity. Canadian Department of Communications This Class [A] digital apparatus complies with Canadian ICES-003. Notice: The Industry Canada label identifies certified equipment. This certification means that the equipment meets telecommunication network protective, operational and safety requirements as prescribed in the appropriate Terminal Equipment Technical Requirements document(s). The Department does not guarantee the equipment will operate to the user's satisfaction. Before installing this equipment, users should ensure that it is permissible to be connected to the facilities of the local telecommunications company. The equipment must also be installed using an acceptable method of connection. The customer should be aware that compliance with the above conditions may not prevent degradation of service in some situations. Repairs to certified equipment malfunctions, may give the telecommunications company cause to request the user to disconnect the equipment. Users should ensure for their own protection that the electrical ground connections of the power utility, telephone lines and internal metallic water pipe system, if present, are connected together. This precaution may be particularly important in rural areas. Caution: Users should not attempt to make such connections themselves but should contact the appropriate electric inspection authority or electrician, as appropriate. · · · · · Regulatory Notices Singapore Certificate MGC+100 --- Complies with IDA standards G1260-05 MGC+50 --- Complies with IDA standards G1261-05 Russian Communication Certificate The MGC+100 and MGC+50 comply with the Russian Ministry of Communication requirements stated in certificate OC/1-MM-15. Taiwan MGC+50/MGC+100 Getting Started Guide Table of Contents Before You Begin . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-1 System Overview . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-1 Network Equipment, Numbers and Addresses . . . . . . . . . . . . . . . . . . 1-2 Overview of the Getting Started Guide . . . . . . . . . . . . . . . . . . . . . . . 1-3 Hardware Installation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-1 MGC+100 Hardware Installation . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-2 Inspecting the MGC+/ReadiManager IAM Package Contents . . 2-2 System Safety . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-2 General Safety Precautions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-2 Rack Mount Safety Precautions . . . . . . . . . . . . . . . . . . . . . . . . . 2-3 Polycom MGC+/ReadiManager Precautions . . . . . . . . . . . . . . . 2-3 Unpacking and Positioning the MGC+100 . . . . . . . . . . . . . . . . . 2-4 Mounting the MGC+100 in a 23" Rack . . . . . . . . . . . . . . . . . . . 2-6 Connecting and Setting Up the MGC+100 . . . . . . . . . . . . . . . . . . . . . 2-7 Connecting to the power source . . . . . . . . . . . . . . . . . . . . . . 2-7 Connecting the MGC+100 to the LAN Network . . . . . . . . . 2-8 Connecting the MGC+100 to the Network . . . . . . . . . . . . . . 2-9 MGC+50 Hardware Installation . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-11 Unpacking and Positioning the MGC+50 . . . . . . . . . . . . . . . . . 2-11 Mounting the MGC+50 on a Rack . . . . . . . . . . . . . . . . . . . . . . 2-13 Connecting and Setting Up the MGC+50 . . . . . . . . . . . . . . . . . 2-14 Connecting to the Power Source . . . . . . . . . . . . . . . . . . . . . 2-14 Connecting the MGC+50 to the LAN Network . . . . . . . . . 2-15 Connecting the MGC+50 to the Networks . . . . . . . . . . . . 2-16 Connecting the MGC+50 to the IP Network . . . . . . . . . . . 2-17 First Entry MGC+ Control Unit (CU) IP Configuration . . . . . . . . . 2-18 Using a Cross-over Hub Cable and a Laptop to Connect to the MCU Locally . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-21 XPEK Configuration . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-26 MGC+ Software Installation and Configuration . . . . . . . . . . 3-1 Initial ReadiManager IAM Configuration . . . . . . . . . . . . . . . . . . . . . 3-1 i Table of Contents Installing the MGC Manager . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Starting the MGC Manager Application . . . . . . . . . . . . . . . . . . . . . . Defining the MCU . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Connecting to an MCU . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Configuring the Network Services . . . . . . . . . . . . . . . . . . . . . . . . . . . Defining the Network Services . . . . . . . . . . . . . . . . . . . . . . 3-2 3-4 3-5 3-7 3-8 3-8 About Conferences . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-1 On-Demand (Reservation-less) Conferencing . . . . . . . . . . . . . . . . . . 4-2 Ad Hoc Conferencing . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-2 Meeting Rooms . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-2 Scheduled Conferences . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-3 Conference Type . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-4 Video Conference Attributes . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-5 Video Session Types . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-5 Additional Video Conference Settings . . . . . . . . . . . . . . . . . 4-6 Video Conference Parameters . . . . . . . . . . . . . . . . . . . . . . . 4-7 Highest Common Mechanism . . . . . . . . . . . . . . . . . . . . . . . 4-8 Audio Only Conference Types . . . . . . . . . . . . . . . . . . . . . . . . . . 4-8 Entry Queue . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-9 Basic Operations . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-1 Reservation Templates . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-1 Default Reservation Templates . . . . . . . . . . . . . . . . . . . . . . . . . . 5-1 Starting a Conference . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-2 Dialing-in to a Conference . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-4 Viewing the Conference Dial-in Properties . . . . . . . . . . . . . 5-5 Conference Access via Entry Queue . . . . . . . . . . . . . . . . . . 5-5 Dial-out Participants . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-6 Monitoring On Going Conferences . . . . . . . . . . . . . . . . . . . . . . . . . . 5-7 General Monitoring . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-7 Monitoring a Conference . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-8 Listing Participants in the Browser and Status Panes . . . . 5-10 Participant Level Monitoring . . . . . . . . . . . . . . . . . . . . . . . . . . 5-12 Operations Performed During On Going Conferences . . . . . . . . . . 5-13 Adding a Participant to a Conference . . . . . . . . . . . . . . . . . . . . 5-13 ii MGC+50/MGC+100 Getting Started Guide Making Dial-Out Connections . . . . . . . . . . . . . . . . . . . . . . . . . Disconnecting Participants . . . . . . . . . . . . . . . . . . . . . . . . . . . . Muting a Participant . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Changing the Layout in a Continuous Presence Conference . . Locking and Unlocking a Conference . . . . . . . . . . . . . . . . . . . . Changing the Duration of a Conference . . . . . . . . . . . . . . . . . . Terminating a Conference Manually . . . . . . . . . . . . . . . . . . . . . Changing the Video Layout . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-18 5-19 5-20 5-21 5-22 5-23 5-25 5-26 Defining a New Audio Conference . . . . . . . . . . . . . . . . . . . . . 6-1 Defining a New Audio Only Entry Queue . . . . . . . . . . . . . . . . . . . . . 6-1 Entry Queue Dial-in Number Table . . . . . . . . . . . . . . . . . . . . . . 6-3 Defining an On Going Audio Conference . . . . . . . . . . . . . . . . . . . . . 6-5 Defining a New Audio Only Meeting Room . . . . . . . . . . . . . . . . . . . 6-9 Defining a New Video Conference . . . . . . . . . . . . . . . . . . . . . 7-1 Defining a New Video Entry Queue . . . . . . . . . . . . . . . . . . . . . . . . . . 7-1 Creating a Target Conference from an Entry Queue . . . . . . . . . . . . . 7-5 Creating an On Going Video Conference . . . . . . . . . . . . . . . . . . . . . . 7-6 Defining a New Video Meeting Room . . . . . . . . . . . . . . . . . . . . . . . 7-12 Management Tools . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8-1 Resource Report . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8-1 Resources Report - Network Resources . . . . . . . . . . . . . . . . . . . 8-3 Resource Report - Network Resources Details . . . . . . . . . . . 8-4 Resources Report - Media Resources . . . . . . . . . . . . . . . . . . . . . 8-5 Media Resources Area Parameters Description . . . . . . . . . . 8-5 Port-Unit Allocation Area . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8-6 Listing the Installed Cards . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8-8 MCU Faults Report . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8-11 Reset MCU . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8-14 Obtaining Additional Information . . . . . . . . . . . . . . . . . . . . . . . 8-14 iii Table of Contents iv 1 Before You Begin This Getting Started Guide provides information on the installation and basic operation of your MGC+50/100. For more information on defining and running conferences, defining IVR services and managing the system, ...