User manual POLYCOM RSS2000

Polycom RSS 2000 User's Guide Version 1.0 Polycom RSS 2000 User's Guide Copyright © 2002 Polycom, Inc. All Rights Reserved All text and figures included in this publication are the exclusive property of Polycom, Inc., and may not be copied, reproduced, or used in any way without the express written permission of Polycom, Inc. Information in this document is subject to change without notice. This document also contains registered trademarks and service marks that are owned by their respective companies or organizations. If you have any comments or suggestions regarding this document, please send them via e-mail to info@polycom.com Catalog No. DOC2154A Version 1.0 Notice While reasonable effort was made to ensure that the information in this document was complete and accurate at the time of printing, Polycom, Inc. cannot assure the accuracy of such information. Changes and/or corrections to the information contained in this document may be incorporated into future issues. Polycom RSS 2000 User's Guide Table of Contents Preface....................................................................................................................................... 3 Equipment Installation and Preliminary Configuration......................................................... 4 Preparation before Installation...................................................................................................................... 4 Equipment Installation.................................................................................................................................. 4 Equipment Connection ................................................................................................................................. 4 Preliminary Configuration of the Equipment ............................................................................................... 4 Connecting the Cable............................................................................................................................ 4 Initiating the Endpoint Emulation Software ......................................................................................... 5 Configuration Parameters for the Port .................................................................................................. 5 Make Settings by Using Commands..................................................................................................... 5 Conference Recording .............................................................................................................. 9 Using the Endpoint to Perform Single Point Recording............................................................................. 10 Start Recording ................................................................................................................................... 10 Fast Recording.................................................................................................................................... 13 Pause Recording ................................................................................................................................. 13 Continue Recording ............................................................................................................................ 13 Delete Recording ................................................................................................................................ 14 Stop Recording ................................................................................................................................... 15 Name Recorded Files.......................................................................................................................... 15 Use MCU for Single Point Recording ........................................................................................................ 16 Point to Point Recording............................................................................................................................. 17 Start Recording through Menu Interface ............................................................................................ 17 Start Recording by Calling a GK Number.......................................................................................... 18 Pause Recording ................................................................................................................................. 19 Continue Recording ............................................................................................................................ 19 Stop Recording ................................................................................................................................... 20 Delete Recording ................................................................................................................................ 21 Leave the Conference ......................................................................................................................... 21 Name Recorded Files.......................................................................................................................... 22 Play Recording........................................................................................................................ 23 Watch Archives with Viewing Rights ......................................................................................................... 23 Enter PIN Code........................................................................................................................................... 23 Fast Forward/Skip Forward/Skip Backward/Stop of Archives................................................................... 24 Web Management ................................................................................................................... 25 Logging into the RSS 200 via the Web Client ............................................................................................ 25 Query of System Information ..................................................................................................................... 26 System Usage ............................................................................................................................................. 27 System Configuration ................................................................................................................................. 28 IP Address Settings ............................................................................................................................. 28 Gatekeeper Settings ............................................................................................................................ 30 Change IVR Language ....................................................................................................................... 33 Choose Languages for Endpoint Menu .............................................................................................. 35 1 Polycom RSS 2000 User's Guide Backup/Cleanup Settings for Recorded Files ..................................................................................... 35 Device Upgrade .................................................................................................................................. 38 Device Reset ....................................................................................................................................... 40 Account Management................................................................................................................................. 41 Endpoints Management ...................................................................................................................... 41 Users Management ............................................................................................................................. 43 User Groups Management .................................................................................................................. 46 Recording Settings...................................................................................................................................... 50 Single Point Recording Settings ......................................................................................................... 50 Point to Point Recording Settings....................................................................................................... 55 Dial out and Record through Web ...................................................................................................... 66 Management of Recorded Files .................................................................................................................. 70 View Archive Properties ..................................................................................................................... 70 Modify Archive Properties ................................................................................................................. 71 Request an Archive ............................................................................................................................. 73 Download archives to local PC........................................................................................................... 73 Figure 467 Download archives to local PC .................................................................................... 74 E-mail Invitation to View the Archive ................................................................................................ 74 Delete the Recorded Files................................................................................................................... 75 Go to Archive Pages ........................................................................................................................... 75 Display the H.323 Link Status.................................................................................................................... 77 2 Polycom RSS 2000 User's Guide Preface This User's Guide provides information on installation and system operations to users and system administrators of the Polycom RSS 2000 system. RSS 2000 is a network server that enables users to easily record, stream and archive multimedia content on demand. It supports recording, archiving, streaming and H323 playback of high definition video content, and is an integrated part of the end-to-end Polycom video communications product portfolio. The Polycom RSS features integration with Polycom VSX video conferencing systems and Polycom MGC unified conferencing bridges enables users to start, stop pause and many other options recording and H.323 Playback on-demand using familiar DTMF commands while recording over IP. Management, monitoring and customization options are easily accessible using standard Polycom MGC software management tools or a web-based interface. Users can record high-quality multimedia conferences (up to H.264 30 frames per second) with synchronized voice, video and content (point-to-point and multipoint), as well as stream live or archived content to audiences worldwide through the Internet. The server can store up to 600 hours of recorded content, which is then accessible over the Internet using common media players software, including: Microsoft Office Windows Media Player and RealPlayer . The Polycom RSS features extensive security features to protect content. The server features password protected management, the ability to set recording and viewing rights, and the ability to identify terminals or web users. 3 Polycom RSS 2000 User's Guide Equipment Installation and Preliminary Configuration Preparation before Installation For safe installation and operation of the RSS 2000, make sure that your working environment meets the RSS 2000 server requirements: mains voltage, mains power, temperature and humidity, etc. In order to guarantee a normal use of the server, it is recommended to use UPS as the power supply. For more details, refer to the ReadiManager Getting Started Guide. Equipment Installation For a detailed description of the hardware installation procedure, refer to the ReadiManager Getting Started Guide. Equipment Connection The RSS 2000 server uses the 10/100Mbps Network Cable as its communication medium. On the backboard of the server, two self-adaptive 10M/100M Ethernet connectors are provided. LAN1: It is for web connection and used for equipment control and stream reception and transfer. LAN2: Not in use currently. Preliminary Configuration of the Equipment Preliminary configuration can be made on RSS 2000 by using the series port, and its content includes: checking and setting the IP address and resetting the login password. Connecting the Cable Before using the series port to perform the preliminary configuration, the COM port of your computer must be connected with the Console port on the backboard of the RSS system through the series communication cable. If the COM port of your computer is a 25Pin port, you may have to purchase separately a joint of 25Pin to 9Pin for connection. If your computer has 1 or 2 COM ports, you may connect to either ports. 4 Polycom RSS 2000 User's Guide Initiating the Endpoint Emulation Software In general, operational systems of various types are equipped with endpoint emulation software. For example, in Windows operational system, the HyperTerminal is included, which may be used as an endpoint emulation program. For information on how to initiate the endpoint emulation software, please refer to the Operation Guidelines for the operational system you are using. If no endpoint emulation software is included in your operational system, please contact your system administrator to find out how to install such software. On the Windows operating systems, generally, you may initiate the HyperTerminal in the process of Start>Programs>Accessories>Communications>HyperTerminal. Configuration Parameters for the Port After initiating the endpoint emulation software, emulation parameters have to be set. Details are as follows: Port: COM1 (determined by the port in use) Speed: 9600 baud rate Data bits: 8 parity bit: N/A Stop bit: 1 Additionally, depending on the actual emulation software, it may be necessary to set some other parameters. Local entering will not echo Settings for DEL and Backspace keys Carriage return/Line feed The endpoint emulation types are Self-Motion and ANSI Make Settings by Using Commands When the above-mentioned configurations have been completed and the endpoint emulation software successfully initiated, type Enter to get into the login interface. Login When the above-mentioned configurations have been completed and the endpoint emulation software successfully initiated, type Enter to get into the login interface. Various information of the software and the prompt for entering login password are displayed on the login interface. Please enter your login password and then click Enter. 5 Polycom RSS 2000 User's Guide CAUTION: 1. 2. The default login password set at the time of shipment is 'polycom'. If you forget your login password, you may first connect the endpoint emulation software with the RSS 2000, and then reset the RSS 2000 equipment. Once you see "....." on the monitor of the endpoint simulation software, press Ctrl+C and login on to the equipment (no password needed). At this time, relevant command of changing the login password my help you reset your password. If you enter a wrong password, the system may require you to login again. If you enter the right password, you will enter the operational interface of the software: ************************************************************ ** ** ** ** ** ** ** ** ** Polycom RSS 2000 Version 1.0.0.006 Build:Jun 19 2006 Polycom RSS 2000 System Information Welcome to Polycom RSS 2000 Server ** ** ** ** ** ** ** ** ** ************************************************************ --------------------------------------------------------------Physical Memory:1039836 KB Intel(R) Pentium(R) 4 CPU 2.80GHz LAN1: IP: 172.21.99.43 GW: 172.21.99.1 MASK: 255.255.224.0 00:90:FB:06:A0:80 MAC: RSS 2000 Service is RUNNING # Type ? or Help, to get the help information offered by the system. 6 Polycom RSS 2000 User's Guide Help Information After you log in to the system, in the prompt line (#), type ? or Help. #? Available comands: show reset password Show system information. Reset the administrator's password to default. set lan1 static netmask [gw ] Config LAN1 IP address. reboot help or ? quit # Restart system. Show this message. Logout. Exit To log off the system, in the prompt line (#), type quit and then press Enter. # quit User logout ok. Please input your password: System Reset To reboot the system, in the prompt line (#), type Reboot and press Enter. the system will reset automatically. # reboot System is restarting now.... # ................................................. Change Login Password You can reset your password to the default password (Polycom). To reset password, in the prompt line (#), type Reset Password and press Enter. # reset password Password has been successfully reset. Available commands: show reset password Show system information. Reset the administrator's password to default. set lan1 static netmask [gw ] Config LAN1 IP address. reboot help or ? quit # Restart system. Show this message. Logout. 7 Polycom RSS 2000 User's Guide System Information Display To display the system information, in the prompt line (#), type Show and press Enter. # show --------------------------------------------------------------- Physical Memory:1039836 KB Intel(R) Pentium(R) 4 CPU 2.80GHz LAN1: IP: 172.21.99.43 GW: 172.21.99.1 MASK: 255.255.224.0 00:90:FB:06:A0:80 MAC: RSS 2000 Service is RUNNING --------------------------------------------------------------- LAN1 IP Address Setting To set the static IP address information of the system, in the prompt line (#), type Set Lan1 Static, IP address, netmask, and default gateway and press Enter. # set lan1 static 192.168.68.1 netmask 255.255.0.0 Set ip ok. You should reboot computer to make it in effect. Set the IP address of the first network interface card (NIC) as 192.168.68.1, netmask 255.255.0.0. This will be used in the equipment and network to control the platform's communications. 8 Polycom RSS 2000 User's Guide Conference Recording The RSS 2000 supports the recording of H.323 endpoint (or MCU) conference in the mode of call connection, i.e. to connect the RSS 2000 through the call made by the endpoint (or MCU), then the RSS will decode and save the code streams of the endpoint (or MCU). Two formats will be saved: original code streams and WMV format. Of them, the original code streams shall be saved directly without decoding, while the files of WMV format shall be saved after decoding. Two recording modes are supported by the RSS: single point recording and point to point recording. The single point recording is to call the RSS 2000 for connection directly from the endpoint or MCU. While in communication, the RSS 2000 will save the audio and video information of the endpoint and play back to the endpoint or MCU. When performing the single point recording, the RSS 2000 supports the recording over the H.261/H.263/H.264 video protocols and the G.711A/G.711U/G.722/G.728 audio protocols. At the same time, it can record the PC screen of the second channel of the H.239 dual video at a speed of 1 frame per second. When recording only in the mode of single point recording, the RSS 2000 can at most support two single point recordings performed concurrently and allow only one of them to enable dual video recording. CAUTION: 1. When single point recording is performed, point to point recording shall no longer be allowed. 2. The RSS 2000 does not support dual video recordings of other protocols other than the H.239 dual video recording. The RSS 2000 can be controlled through the web and the endpoint remote control. When using the remote control, the RSS 2000 supports control over the menu through FECC or DTMF. If the endpoint supports FECC, various items on the menu can be performed by controlling the remote camera. When the endpoint supports DTMF, the menu interface can be performed through it. Definitions on the operational keys of FECC and DTMF are shown in Table 2-1. Table 2-1 Definitions of the Operational Keys of FECC and DTMF FECC DTMF 4 Description Back to the higher-level menu. Exit the menu and display the image (when there is no higher-level menu). Call out the menu (with the image displaying). 6 Enter the lower-level menu. Confirm the selection. Call out the menu (with the image displaying). 2 With the menu displaying, select upwards (can be cyclic). Call out the menu (with the image displaying). 8 With the menu displaying, select downwards (can be cyclic). Call out the menu (with the image displaying). 9 Polycom RSS 2000 User's Guide Using the Endpoint to Perform Single Point Recording Start Recording When the RSS 2000 is called by the endpoint to establish H.323 connection, the main menu screen sent by the RSS 2000 will be seen on the endpoint, as it is shown in Figure 2-1. The speed of the menu screen is 128 kbps and 3 frames per second. Figure 2-1 the Main menu In the screen shown in Figure 2-1, select Archive Recording and make sure to enter the Start Recording menu through the remote control as shown in Figure 2-2. You are then asked to choose if to perform dual video recording or to set the PIN code for the recorded archive. Figure 2-2 Start Recording 10 Polycom RSS 2000 User's Guide Dual Video Recording Select Yes or No at Dual Video Recording, so as to confirm if to record dual video at this time. When such function is selected, the RSS 2000 will record the PC screens sent by the endpoint and save them in a file with the audio/video streams. When using the web to play back the file, the Media player will open two windows automatically. The smaller window in action is used to display the video images of the main channel video, while the larger one is to show the PC screens of the second channel. If dual video recording is selected but not sent in the process of communication, two windows will be popped up at the web VOD of the generated files. However, the windows of the dual video PC screens will always be black. Note: 1. When dual video recording is performed, the H.239 dual video function shall be enabled simultaneously at the endpoint. 2. 1024*768 resolution of PC is recommended during dual video recording. Set PIN Code When Set PIN Code for This Recording is selected, you will enter the menu interface for setting Pin code as shown in Figure 2-3. Figure 2-3 Set Pin Code You will hear a voice prompting you to enter a PIN code and end it with a #. To set the PIN code, you will have to use the DTMF to enter numbers that shall not exceed 8 digits. These numbers will be shown in the menu page. Once complete, press #, and the menu will automatically jump to the Archive Recording Menu. A sign indicating that the PIN code has been set will appear after Start Recording, as shown in Figure 2-4. 11 Polycom RSS 2000 User's Guide Figure 2-4 Set the PIN code and return to Start Recording menu After setting whether to perform dual video recording and setting the PIN code, select Start Recording to start archive recording. At this time, you will enter the recording menu, hear a voice message "Conference recording starts", and see voice volume bars displaying at the bottom of the interface. Then press the arrow key " video will be echoed. " and the endpoint will see the screens of its own. If dual video is sent, contents of the main channel video and the dual 12 Polycom RSS 2000 User's Guide Fast Recording Setting the property of the endpoint as Fast Recording at the web client will make it unnecessary to select at the menu interface at the time when the endpoint is calling the RSS 2000. Single point recording can then start directly. For information on setting the property of the endpoint as Fast Recording, refer to the relevant content of Web Management. Pause Recording In the recording process, it is possible to pause the recording through the endpoint remote control. When watching the cyclic screens, you may return to the menu of the recorded archives by pressing any arrow key. Selecting Pause Recording will stop the recording process. Meanwhile, the option of Pause Recording now changes to Continue Recording and a voice message "Conference recording paused" given by the system will be heard, as shown in Figure 2-5. At this time, the streams sent to the RSS 2000 by the endpoint will no longer be saved. Figure 2-5 Pause Recording Continue Recording Selecting Continue Recording through the endpoint remote control can resume the paused recording. At this time, you will hear a voice message "Conference recording continues" and see the option changed to Pause Recording again, as shown in Figure 2-6. In this case, when you play the generated archive after the recording is completed, you will find that the part of archive played after the pause and before the resumption has not been recorded. 13 Polycom RSS 2000 User's Guide Figure 2-6 Continue Recording Delete Recording Selecting Delete Recording through the endpoint remote control can stop the recording and delete all saved streams. The menu will return to Start Recording, as shown in Figure 2-7. Figure 2-7 Delete Recording 14 Polycom RSS 2000 User's Guide Stop Recording Selecting Stop Recording through the endpoint remote control can stop the recording and generate archives, as shown in Figure 2-8. If played back through the endpoint, the generated archives can only be seen as files saved as raw code streams. If called in the web VOD, the generated WMV files will be seen. Figure 2-8 Stop Recording Name Recorded Files As to files generated by single point recording, their naming principle shall be: H.323 alias of the endpoint + recording time. For example, an endpoint's H.323 with an alias of VSX6000 was recorded at 5:49:36 on April 19, 2006, so its file name shall be "VSX6000_APR19_2006_054936", as shown in Figure 2-9 . 15 Polycom RSS 2000 User's Guide Figure 2-9 Name Recorded Files Note 1. There should be at least 500M on the disk. Otherwise current recording will be stopped and archives generated. (This also applies to point to point recording). 2. When there is less than 500M on the disk, a voice message will inform you that the disk space is not enough for starting conference recording. (This applies also to point to point recording) 3. If there is no audio/video data received in 30 consecutive seconds in the recording process, the RSS 2000 will hang up the connection. (This applies also to point to point recording) Use MCU for Single Point Recording When an MCU is used for single point recording, the RSS 2000 needs to be added in the connection established from the MCU, and the information recorded at the RSS 2000 will be a video/audio stream forwarded by the MCU. Currently, the RSS 2000 can support MCUs including the Polycom MGC series and DST 4000 series. It is still possible to use a remote control to control the RSS 2000 when an MCU is used for single point recording. When FECC or DTMF is used for control, the MCU must be able to support FECC and DTMF commands transmission. To use an MCU for single point recording, get the RSS 2000 connected to the MCU, and then operate the MCU to enable an endpoint in the conference to receive video/audio from the RSS 2000 and to ensure that FECC and DTMF commands from the endpoint can be forwarded to the RSS 2000 through the MCU, when a main menu will appear on the RSS 2000. The menu operations for MCU single point recording are not described here since they are identical with those for endpoint single point recording. However, please note that H.239 must be supported and enabled on the MCU before the MCU can be used for dual video recording. 16 Polycom RSS 2000 User's Guide For MCU single point recording, the generated file is named in the format of conference_name + start_time, where the conference_name is set on the MCU. For example, if a conference on the MCU that is named as RECORDING_TEST and starts recording at 8:43:47 on April 19, 2006, the file generated will have a name of RECORDING_TEST_APR19_2006_084347. Point to Point Recording To make a point to point recording, you should firstly use the web client on the RSS 2000 to initiate a point to point conference and set the conference parameters. The number of conferences is 2 by default and can be set up to 4. Then you call from two endpoints or MCUs into the conference. When only a single endpoint enters the conference and starts recording, you can see a single-window screen at the endpoint showing the loopback image of that endpoint itself. And when both the endpoints enter the conference, you can see a two-window screen at either of the endpoints, which is programmed by the RSS 2000, with each window showing the image of one of the two endpoints. Start Recording through Menu Interface Call from an endpoint to connect to the RSS 2000 and enter the main menu, and use the controller to select Point to point Recording, and then you will see the current conference established on the RSS 2000, as shown in Figure 2-10. Figure 2-10 Conference Room 17 Polycom RSS 2000 User's Guide In the Conference Room menu, you can see all names of ongoing conferences, the number of current participants in each conference, and the bandwidth and video protocol used for each conference. Select the conference you want to enter, and verify that you see a single-window screen showing the loopback image of your endpoint when it is the only endpoint that enters the conference. Otherwise you will see a two-window screen programmed by the RSS 2000, with each window showing the image of one of two endpoints if the other endpoint has connected to the conference before your endpoint. You can move to the Start Recording and Leave the Conference options by pressing any arrow keys at any endpoint, as shown in Figure 2-11. Figure 2-11 Start Recording Menu Note: 1. To avoid operation conflicts, only one endpoint is allowed to invoke the operation menu when both endpoints are in the conference. RSS 2000 allows only one point to point recording at a time, and a single point recording is not available when a point to point recording is going on. If an endpoint that does not provide the video capability as defined for a point to point conference, it cannot select the Start Recording option. Select Start Recording from the Conference Room menu, and verify that the recording menu is entered with a voice prompting "The conference Recording is started", and a volume slider appears at the bottom of the window. By pressing the arrow key " ", you will see a loopback image screen or two-window screen at you endpoint, and also the main channel and duel video if a dual video is forwarded. Start Recording by Calling a GK Number You can use a GK to make a call for the conference defined on the RSS200 by taking the follows steps: 1. Register the endpoint and RSS 2000 to GK, and ensure that a connection can be established through a GK call. 18 Polycom RSS 2000 User's Guide 2. Call into the conference by using the endpoint controller to enter 'the E.164 number with which the RSS 2000 is registered to GK + the conference room number defined on the RSS 2000'. 3. After entering the conference, select Start Recording to start the point to point recording. 4. Call another endpoint into the conference by using the endpoint controller to enter 'the E.164 number with which the RSS 2000 is registered to GK + the conference room number defined on the RSS 2000 + the E.164 number with which the other endpoint is registered to GK'. 5. After entering the conference, select Start Recording to start the point to point recording. Pause Recording You can use the endpoint controller to control and pause a recording. You can press any arrow key to go back to the Record Archive menu from the loopback image screen or two-window screen. You can select Pause Recording to pause the current recording process, when the Pause Recording option turns into Continue Recording and the system provides a voice prompt of 'The conference recording is paused', as shown in Figure 2-12. In this case, the code stream sent to the RSS 2000 by the endpoint is not saved. Figure 2-12 Pause Recording Continue Recording You can resume the paused recording by using the endpoint controller to select Continue Recording. A voice confirmation that the recording is resumed is played 'The conference recording is resumed' and the Continue Recording option in the menu turns back into Pause Recording, as shown in Figure 2-13 (Continue Recording). 19 Polycom RSS 2000 User's Guide Figure 2-13 Continue Recording In this case, when you play the generated archive after the recording is completed, you will find that the part of archive played after the pause and before the resumption has not been recorded. Stop Recording Use the endpoint controller to select Stop Recording to end the current recording process and generate an archive, as shown in Figure 2-14. When the generated file is played at an endpoint, you can only see the file saved as a raw code stream. However, when it is played by request from a web page, you will find that it is saved as a WMV file. Figure 2-14 Stop Recording 20 Polycom RSS 2000 User's Guide Delete Recording Use the endpoint controller to select Delete Recording. The current recording process will be stopped, all saved code streams will be deleted, and the menu will go back to the Conference Room menu, as shown in Figure 2-15. Figure 2-15 Delete Recording Leave the Conference Select Leave the Conference from the Conference Room menu. The endpoint will exit the current point to point conference recording and switch back to the main menu, as shown in Figure 2-16. Figure 2-16 Leave the Conference 21 Polycom RSS 2000 User's Guide Name Recorded Files For point to point recording, the generated file is named in the format of conference_name + start_time, where the conference_name is set in the point to point parameters. For example, in a point to point conference that is named as Testroom and starts recording at 08:43:53 on April 19, 2006, the generated filename is Testroom _APR19_2006_084353, as shown in Figure 2-17. Figure 2-17 Name Recorded Files 22 Polycom RSS 2000 User's Guide Play Recording The recorded archive is saved in a raw code stream file and a WMV file. The raw code stream file can be played by calling the RSS 2000 from an endpoint. During playing, the RSS 2000 supports up to 10 H.323 connections for recording if there is no archive recording is in process, or 5 H.323 connections (including H.323 connections for recording tasks) if there is a archive recording going on. Note: The recording operation is not available when 5 or more H.323 connections for playing exist. Watch Archives with Viewing Rights You can enter the Play Archive menu by using the endpoint remote control to select Play Archive on the main menu interface and then select OK. The Play Program menu lists all programs available to the currently connected endpoints depending on the properties of the recorded program files. If the Viewing Rights properties of the program files are set to Allow All, or if the properties are set to Group List and your endpoint in connection belongs to a group in the list, these programs will be displayed in the current Play Program list. Note: After your endpoint calls and connects to the RSS 2000, you can only see the programs if you have the viewing rights and if the program uses the video protocols that your endpoint supports. Archives recorded using the video protocols that your endpoint does not support will not appear in your archive list, even though viewing rights is available. Enter PIN Code You can play the currently selected program by using the endpoint remote control to select a program from the Play Program list and then press OK. If a archive is set with a PIN code before recording, the RSS 2000 will provide a voice prompt asking you to enter that PIN code when you play the archive. You type in the PIN code for the program through DTMF and then press '#' when finish. What you type appears as a line of '*' on the menu interface. If the PIN code you have entered is correct, you will immediately see the playing image of the program; otherwise you will hear a voice prompting 'Invalid PIN code, please enter it again.' 23 Polycom RSS 2000 User's Guide Fast Forward/Skip Forward/Skip Backward/Stop of Archives During playing, you can use Forward/Backward/Stop on your endpoint remote control to control the program. A number of shortcut operations was defined through DTMF on RSS 2000 to control the program played, as shown in Table 3-1. Table 3-1 DTMF Codes Description DTMF Codes *1 *2 *3 *4 Pause Resume Stop Skip Backward (one minute by default) (This interval is the same as the Iframe request interval.) *6 Skip Forward (one minute by default) (This interval is the same as the Iframe request interval.) Description 0-9 Fast Forward to 0%-90% (in time percentage) of the recorded files On your endpoint, you can enter DTMF code '*1' to pause the program being played, '*2' to resume the paused program, and '*3' to stop playing and return to the main menu. You can type in '*4' and '*6' to skip the program being played backward and forward respectively. Skip backward/forward processes stop at locations of the corresponding previous/next Iframe. You can set the Iframe request interval for RSS to 1-10 minutes through Web UI, and the default interval is 1 minute. You can make the file fast forward to a point between 0%-90% on its timeline by typing in 0-9. After this, play will continue from the nearest Iframe. 24 Polycom RSS 2000 User's Guide Web Management In addition to controlling the RSS 2000 with your endpoint remote control, you can also manage it through web pages, including query of system information, system usage and system configuration, account management, single point recording setting, point to point recording setting, dial out and Record through Web, managing recorded files, live streaming of recorded program, and display of the current H.323 connections. Note 1. 2. RSS Web client is compatible with Windows 2000 SP4, Windows XP SP2, Windows 2003 and IE 6.0. Archive viewing is compatible with Windows Media player 9.0 and higher version. Logging into the RSS 200 via the Web Client After connecting your PC to the RSS 2000, you can log into the RSS 2000 to control it through IE. Note: The RSS 2000 is optimized for use with IE6.0 web browser. 1. In the URL field of IE, enter the IP address for RSS 2000 and press Enter. The RSS 2000 login page is displayed, as shown in Fig. 4-1. Fig. 4-1 Login RSS 2000 with web Client 2. Enter the correct User Name and Password and click Login. By default, the User Name is 'Administrator' and the Ppassword is 'polycom'. These values are saved for future login. Click the Clear button to clear the saved User Name and Password, and enter new values. 25 Polycom RSS 2000 User's Guide Query of System Information System Information allows you to view the current system settings, such as System Name, Product Type, version , Maximum H.323 Connections, Maximum Archive Viewers, and Maximum Recording Sessions, as shown in Fig. 4-2 . To display the system information, in the System Management pane, click System Information. Fig. 4-2 Page of System Information System Name: Displays the product name. Product Type: Displays the Recording server type (RSS 2000). Version: Displays the version number and the version release date and time. Maximum H.323 Connections: Shows the Maximum number of H.323 Connections supported by the RSS 2000. The number of connections shown here is the maximum number of requests allowed without a recording task in process. When there are recording tasks going on, the RSS can support up to 5 requests. Maximum Archive Viewers: Shows the maximum number of online VOD users that the RSS 2000 supports. Maximum Recording Sessions: Shows the maximum number of recording participants that the RSS 2000 supports. There is only one participant in each single point recording, therefore no more than two single point recording tasks can be supported at one time. And in each point to point recording task, there are two participants; therefore only one point to point recording task can be supported at one time. 26 Polycom RSS 2000 User's Guide System Usage You can view the Disk Usage, CPU Usage, Date & Time and you can synchronize the RSS 2000 time with the PC as shown in Fig. 4-3. In the System Management pane, click System Usage. Fig. 4-3 Page of System Usage Disk Usage: Shows the current hard disk usage on the RSS 2000. CPU Usage: Shows the current CPU usage on the RSS 2000. Date & Time: Shows the system date and time on the RSS 2000. Synchronize Date & Time with my PC: Click the 'Synchronize' button to synchronize the system time on the RSS 2000 with that on your controlling PC. Note: This page is automatically refreshed every 30 seconds. 27 Polycom RSS 2000 User's Guide System Configuration By clicking System Configuration in the function tree on the left side of the page, you can perform basic configurations for the device including IP settings, Gatekeeper Settings, IVR/Languages Settings, Backup/Cleanup settings, and Upgrade/Reset System. IP Address Settings Here you can set the IP address, subnet mask and gateway for LAN1 of the system. Click Save when finish to save the new IP address. The system will pop out a dialog box and prompt you to restart the system so that the changes can work. Click 'OK' to reset the device, and then you can use the new IP address to manage the device. After changing the IP address, subnet mask and gateway, and before clicking Save, you can press the Clear key to clear the new settings you have just entered and continue to use the existing IP address, subnet mask and gateway, as shown in Fig. 4-4 . Fig. 4-4 IP address Settings When setting the IP address, you can only input numerals 0-255 and dots for the IP address, subnet mask and gateway, and the relationship among them must be valid; otherwise an Error dialog box will pops out. For example, if you enter 172.21.99.43 for the IP address, an Invalid IP Address prompt will appear, as shown in Fig. 4-5. 28 Polycom RSS 2000 User's Guide Fig. 4-5 Invalid IP address If you enter 172.21.99.43 for the IP address, 255.255.255.0 for the subnet mask, and 172.21.96.254 for the gateway, you will see an Invalid Gateway prompt as shown in Fig. 4-6. Fig. 4-6 Invalid gateway 29 Polycom RSS 2000 User's Guide Gatekeeper Settings Here you can specify whether the RSS 2000 needs to register a gatekeeper. Select the check box to register to a gatekeeper. If a gatekeeper is not used, the relevant setting options under the box will be disabled and you will not be able to edit them, and the indication 'Unregistered' will appear at the top of the pane, as shown in Fig. 4-7. Fig. 4-7 Gatekeeper is unregisterted And if you check the Use GK check box to register a gatekeeper, the relevant setting options will be enabled for changing, and after a successful registration the indication 'Registered' will appear after the box, as shown in Fig. 4-8. Fig. 4-8 Gatekeeper is used and successfully registered. 30 Polycom RSS 2000 User's Guide With the Use GK box checked, you can set the IP address, E.164 number and H.323 alias for the system where the gatekeeper is registered, and the port number used for the registration, as shown in Fig. 4-9. Fig. 4-9 Set Gatekeeper You can only input numerals 0-255 and dots for the gatekeeper IP address; otherwise an Error dialog box will pops out, as shown in Fig. 4-10. Fig. 4-10 Invalid IP Address 31 Polycom RSS 2000 User's Guide You can only input no more than 16 numerals for the E.164 number; otherwise an Error dialog box will pops out as shown in Fig. 4-11. Fig. 4-11 Invalid E.164 number You can input an H.323 alias of any length within 16 characters. Typically, the default port number 1719 is required for the gatekeeper. You do not need to change it. After entering all the relevant items, click the Save key to initiate the RSS 2000 registration. A 'Registered' sign will appear if the registration is successfully completed; otherwise an 'Unregistered' sign will appear, as shown in Fig. 4-12. Fig. 4-12 Click Save to Register 32 Polycom RSS 2000 User's Guide If you want to continue with the existing settings before clicking the Save button, click Clear to cancel the changes you have just made. Note: If you check the Use Gatekeeper box but the registration fails, you can still use the IP address to call endpoints. Change IVR Language You may hear different Language prompts in RSS 2000 operations. By clicking IVR/Language Setting in the function tree on the left side of the page, you can change these Languages. Current changeable Languages include: Welcome; Conference recording started; Conference recording paused; Conference recording resumed; Conference recording ended; Insufficient disk space for recording; Conference recording failed; Conference recording playback ended; Please enter your PIN code and put a number sign (#) at the end; and Invalid PIN code, please enter another one; as shown in Fig. 4-13. Fig. 4-13 Page of IVR Messager For the IVR files to be uploaded to the RSS 2000, it is required that the filenames contain only letters and numerals; the files be in the WMV format only; the sampling frequency be 16KHz; and the voice lengths do not exceed 1 minute. After changing an IVR Language, you can listen to it by selecting the Language and then clicking the Play key on the right side, as shown in Fig. 4-14. 33 Polycom RSS 2000 User's Guide Fig. 4-14 Play IVR To change an IVR Language, select that Language, click Browse to locate the file with which you want to make the change, and then click Download File to upload the file, as shown in Fig. 4-15. After the file is uploaded, you can verify that the file change is successful by playing the Language. Fig. 4-15 Change IVR 34 Polycom RSS 2000 User's Guide Choose Languages for Endpoint Menu After you call from your endpoint and establish a connection to the RSS 2000, you can see on a display unit the menu interface forwarded from the RSS 2000 through the video output of the endpoint. The available menu UI languages are English and Chinese, which can be specified through a webpage. By selecting IVR/Language Setting from the navigation tree on the left side of the webpage, you can set a language for the menu UI, as shown in Fig. 4-16. You can switch between available menu UI languages by selecting a language for the endpoint menu and then clicking the Apply key. Fig. 4-16 Change languages for endpoint menu Note: The Endpoint Menu language for the current connection will not change immediately after switching to a new language for the endpoint menu. You can see the changed menu UI language only after you make another call to connect your endpoint again. Backup/Cleanup Settings for Recorded Files By clicking Backup/Cleanup Settings on the webpage, you can backup, save and delete recorded archives. You first need to deploy an FTP server to which you want to backup your files, and then, through the webpage, set the IP address and login password for the server and create an directory to hold your backups, as shown in Fig. 4-17. 35 Polycom RSS 2000 User's Guide Fig. 4-175 Set address and password for FTP server You have two choices for the backup policy: never backup, and backup in certain days after recording. If you choose never backup, your files will never be backed up to the FTP server. If you choose backup in certain days after recording, you may set a start time for backup, that is to choose a certain day after recording and a certain time on that day for the backup to start, as shown in Fig. 4-18. Fig. 4-18 Set backup start time You can input a number of days within the range of 0-100, where 0 means that the backup will start right on the day when the archive recording ends. The time period can be any period within the range of 0:00-23:00, with the backup stop time after the backup start time. 36 Polycom RSS 2000 User's Guide Notes: 1. 2. The archive backup stops immediately when a archive recording/playback starts. If such archive recording/playback ends within the backup period, the archive backup will continue. If it ends at or after the backup stop time, the archive backup will not continue. Instead, the backup will reset from the very beginning at the same start time on the following day and overwrite the partially backed up archive, if there is no archive recording/playback in process. 3. Files with backups are distinguished from those without backups by being displayed in pink on the webpage. You have two choices for the delete policy: never, and after X days. If you choose never cleanup, your archives will be stored on the RSS 2000 hard disk forever. If you choose cleanup in certain days after recording, you may set a number of days after the recording ends, and the file will be deleted in this number of days, as shown in Fig. 4-19. Fig. 4-19 Set Cleanup of files You can input a number of days within the range of 0-100, where 0 means that the file will be deleted right on the day when the archive recording ends. The time period can be any period within the range of 0:00-23:00, with the cleanup stop time after the cleanup start time. Note: If you have set a 'never delete' property for the recorded archive, the archive can never be deleted even if you choose cleanup in the Backup/Cleanup policy. 37 Polycom RSS 2000 User's Guide Device Upgrade By clicking Upgrade/Reset System in the function tree on the left side of the webpage, you can upgrade the software on the device. You can upgrade your software only after you read the License Agreement and check the Agree box to confirm it; otherwise all options relating to upgrade will be disabled, as shown in Fig. 4-20. Fig. 4-20 Read and confirm the License After you read and agree the terms and conditions in the License Agreement, click the Browse key to select the correct upgrade file, and then press the Download File key to transfer the file, as shown in Fig. 4-21. Fig. 4-21 Device Upgrade 38 Polycom RSS 2000 User's Guide After the file is transferred, the device will reset. Then you can verify the upgrading is successful by connecting to the device through IE and checking the version in the System Information. To upgrade the device software: 1. Read the License Agreement, and check the box of 'I have read and agree with the terms and conditions in the License Document.' 2. Click Browse to select the correct upgrade package, as shown in Fig.4-22. Fig.4-22 Select Upgrade File 3. Click the Download File button to upload the upgrade file. 4. Click the Reset button to reset the device. 5. Click System Information in the Device Management pane to check the version and verify the upgrading is properly completed. 39 Polycom RSS 2000 User's Guide Device Reset You can reset your device by clicking Upgrade/Reset System in the function tree on left side of the web page, as shown in Fig. 4-23. Fig. 4-23 Device Reset Click the Reset button, and a dialog box will appear for you to confirm whether to reset the device. Click OK. The device resets, and prompted whether to close the current web page. Click OK to close the web page, or Cancel to leave the web page open. Note: The device will not be allowed to reset if an H.323 connection exists. 40 Polycom RSS 2000 User's Guide Account Management You can set endpoint properties, user properties and user groups by clicking Account Management in the function tree on the left side of the web page. Endpoints Management On the Endpoint Management page, you can perform operations including adding endpoints, modifying endpoint properties and deleting endpoints. Add Endpoints Click the New button on the Endpoint Management page to go to the Add Endpoints page, as shown in Fig. 4-24. Fig. 4-24 Add Endpoints On the Add Endpoints page, you can set names, IP addresses, E.164 numbers and H.323 alias of new endpoints, and enable or disable speed recording for these endpoints. Name: You can type in any characters, with a length limit of 32 characters. IP Address: You can only input numerals 0-255 and dots in the format of 'xxxx.xxxx.xxxx.xxxx'. E.164 Number: You can only input numerals, with a length limit of 16 characters. H.323 Alias: You can type in any characters, with a length limit of 16 characters. Enable Speed Recording: When selected, this option allows automatic start of recording upon connection if recording resource is available, without menu operations needed. 41 Polycom RSS 2000 User's Guide Notes: 1. 2. No duplicate endpoint name can be added; and the name and IP address are required items. In recording rights and viewing rights authentication, all the items that you set when adding an endpoint will be authenticated, including IP address, E.164 number and H.323 alias. 3. Maximum 200 endpoints can be added. After setting relevant property items for the endpoint, click the Save key to save the settings and add the endpoint, or click the Back key to cancel the settings and return to the Endpoint page. Modify Endpoints Properties You can modify the properties of an existing endpoint by clicking the property icon for that endpoint, as shown in Fig. 4-25. Fig. 4-25 Modify Endpoint Properties On the Modify Endpoint Properties page, you can modify names, IP addresses, E.164 numbers and H.323 alias of endpoints, and enable or disable speed recording for the endpoints. IP Address: You can only input numerals 0-255 and dots in the format of 'xxxx.xxxx.xxxx.xxxx'. E.164 Number: You can only input numerals, with a length limit of 16 characters. H.323 Alias: You can type in any characters, with a length limit of 16 characters. You can enable or disable speed recording, as appropriate. Note: The endpoint name cannot be modified. 42 Polycom RSS 2000 User's Guide After setting relevant property items for the endpoint, click the Save key to save the settings and complete the modification, or click the Back key to cancel the settings and return to the Endpoint page. Delete Endpoints You can click the Delete button to delete existing endpoints from the Endpoint page. To delete endpoints, first select one or more endpoints to delete, or select Delete All to delete all existing endpoints, as shown in Fig. 4-26. Fig. 4-26 Select Delete All Then click the Delete button, and a dialog box pops out asking whether to delete the endpoint(s). Select OK to delete the endpoint(s), or select Cancel to cancel the delete operation. Note: You can select all endpoints by selecting the Select All check box, the first check box under the Add key on the Endpoint page. Users Management On the User Management page, you can perform operations including adding users, modifying user properties and deleting users. Add Users Click the New button on the User Management page to go to the Add Users page, as shown in Fig. 4-27. 43 Polycom RSS 2000 User's Guide Fig. 4-27 Add Users On the Add Users page, you can set user IDs, user names, user passwords, user rightss and email addresses for new users. User ID: A user needs to input this ID for login. You can type in any characters, with a length limit of 32 characters. User Name: This is an optional item, and each user name is corresponding to a User ID. You can type in any characters, with a length limit of 32 characters. User Password: You can type in any characters, with a length limit of 32 characters. You need to input a password twice, with the second input to confirm the first. Both inputs must be identical with each other; otherwise an Error prompt will appear. The User Password will be left blank by default if no password is provided. User Rights: Two optional user rights levels are available: Ordinary User and Administrator User. By system default, there exists a single super administrator named Administrator, which has all administration rights and cannot be deleted. Other users with administration rights, added by the Administrator, have the same rights as the Administrator's except the User Account Administration rights, which allows adding/deleting other users. Email Address: Enter a valid email address with a length limit of 64 characters. Note: 1. The User ID is unique, and no duplicate is allowed. The User ID and User Rights are required items. 2. Upon login, an ordinary user and an administrator user will see different page contents. An administrator user can see all options in the function tree, while an 44 Polycom RSS 2000 User's Guide ordinary user can only see the archive list, live streaming archives and personal user information. 3. 4. Multiple users are allowed to use a single user name to log in at the same time. Maximum 200 administrators can be added. After setting relevant property items for the user, click the Save key to save the settings and add the endpoint, or click the Back key to cancel the settings and return to the User page. Modify Users Properties You can use an Administrator username to modify the properties of an existing user by clicking the property icon for that user, as shown in Fig. 4-28. Fig. 4-28 Modify user properties On the Modify User Properties page, you can modify user names, user passwords, user rights and email addresses for users. User Name: You can type in any characters, with a length limit of 32 characters. User Password: You can type in any characters, with a length limit of 32 characters. User Rights: Two optional user rights levels are available: ordinary user and administrator user. Email Address: Enter a valid email address with a length limit of 64 characters. Note: The user name cannot be modified. After setting relevant property items for the user, click the Save key to save the settings and complete the modification, or click the Back key to cancel the settings and return to the User page. 45 Polycom RSS 2000 User's Guide Delete Users You can click the Delete button to delete existing users from the User page. To delete users, first select one or more users to delete, or select Delete All to delete all existing users, as shown in Fig. 4-29. Fig. 4-29 Select Delete All Then, click the Delete button, and a dialog box pops out asking whether to delete the user(s). Select OK to delete the user(s), or select Cancel to cancel the delete operation. Note: You can select all users by selecting the Select All check box, the first check box under the Add key on the User page. User Groups Management The User Group is used to manage users with common characteristics in groups. By defining user groups, you can unify settings for users in the same category, for example, to set unified recording rights and viewing rights for them. On the User Group page, you can perform operations including adding user groups, modifying user group properties and deleting user groups. Add User Groups Click the New button in the User Group Management page to go to the Add User Groups page, as shown in Fig. 4-30. 46 Polycom RSS 2000 User's Guide Fig. 4-30 Add User Group On the Add User Groups page, you can set user group names and user group descriptions for new user groups, and endpoints and users included in these user groups. User Group Name: You can type in any characters, with a length limit of 32 characters. User Group Description: You can type in any characters, with a length limit of 128 characters. User Group Members: User group members include endpoints and users. You can select any added endpoints and users for a user group, as shown in Fig. 4-31. Fig. 4-31 Select endpoints and users for user groups 47 Polycom RSS 2000 User's Guide You can select to add single, multiple or all endpoints and users to a user group, and you can use the Ctrl and Shift keys to make the selections. Notes: 1. The User Group Name is a required and unique item, and no duplicate is allowed. The User Group Description and User Group Members are optional items and can be left blank. 2. Maximum 200 user groups can be added. After setting relevant property items for the user group, click the Save key to save the settings and add the user group, or click the Back button to cancel the settings and return to the User Group page. Modify User Groups Properties You can modify the properties of an existing user group by clicking the property icon for that user group, as shown in Fig. 4-32. Fig. 4-32 Modify User Group Properties On the Modify User Group Properties page, you can modify user group descriptions and user group members for user groups. User Group Description: You can type in any characters, with a length limit of 128 characters. User Group Members: User group members include endpoints and users. You can select any added endpoints and users for a user group, as shown in Fig. 4-33. 48