Administrator Guide SoundPoint®/SoundStation® IP SIP Version 1.6.x 18 July 2005 Copyright © 2005 Polycom, Inc. All rights reserved. Notices 1. Specifications subject to change without notice. Polycom, Inc. 1565 Barber Lane, Milpitas CA 95035, USA www.polycom.com Part Number: 1725-11530-160 Rev A Copyright © 2005 Polycom, Inc. All rights reserved. Administrator Guide - SoundPoint® IP / SoundStation® IP Table of Contents Table of Contents 1 Overview ......................................................... 1 2 Installation and Operation ................................. 3 2.1 Installation Models ..................................................3 2.2 Installation Process..................................................4 2.2.1 Basic Network Setup....................................................................................................................... 4 2.2.1.1 DHCP or Manual TCP/IP Setup..............................................................................................5 2.2.1.2 Provisioning File Transfer ......................................................................................................5 2.2.1.3 Local User Interface Setup Menus ..........................................................................................7 2.2.1.4 Reset to Factory Defaults......................................................................................................11 2.2.2 Application Configuration................................................................................................................ 11 2.2.2.1 Centralized Configuration......................................................................................................11 2.2.2.2 Local Phone Configuration.....................................................................................................17 3 Features .......................................................... 19 3.1 Basic Features .........................................................19 3.1.1 Call Log ......................................................................................................................................... 19 3.1.2 Call Timer ...................................................................................................................................... 19 3.1.3 Call Waiting ................................................................................................................................... 20 3.1.4 Called Party Identification............................................................................................................... 20 3.1.5 Calling Party Identification.............................................................................................................. 20 3.1.6 Missed Call Notification................................................................................................................... 20 3.1.7 Configurable Feature Keys.............................................................................................................. 21 3.1.8 Connected Party Identification ........................................................................................................ 25 3.1.9 Context Sensitive Volume Control.................................................................................................... 25 3.1.10 Customizable Audio Sound Effects ................................................................................................. 25 3.1.11 Message Waiting Indication .......................................................................................................... 26 3.1.12 Distinctive Incoming Call Treatment............................................................................................... 26 3.1.13 Distinctive Ringing........................................................................................................................ 27 3.1.14 Distinctive Call Waiting ................................................................................................................. 27 3.1.15 Do-Not-Disturb............................................................................................................................. 28 3.1.16 Handset, Headset, and Speakerphone ........................................................................................... 28 3.1.17 Local Contact Directory ................................................................................................................. 29 3.1.17.1 Local Contact Directory File Format.......................................................................................31 3.1.18 Local Digit Map ............................................................................................................................ 32 Copyright © 2005 Polycom, Inc. i Administrator Guide - SoundPoint® IP / SoundStation® IP Table of Contents 3.1.19 Microphone Mute ......................................................................................................................... 33 3.1.20 Multiple Line Keys per Registration ............................................................................................... 33 3.1.21 Multiple Call Appearances............................................................................................................. 34 3.1.22 Shared Call Appearances .............................................................................................................. 35 3.1.23 Bridged Line Appearances............................................................................................................. 37 3.1.24 Customizable Fonts and Indicators................................................................................................. 38 3.1.25 Soft Key-Driven User Interface...................................................................................................... 39 3.1.26 Speed Dial ................................................................................................................................... 39 3.1.27 Time and Date Display.................................................................................................................. 40 3.1.28 Idle Display Animation ................................................................................................................. 41 3.2 Call Management Features........................................42 3.2.1 Automatic Off-hook Call Placement ................................................................................................. 42 3.2.2 Call Hold........................................................................................................................................ 43 3.2.3 Call Transfer .................................................................................................................................. 43 3.2.4 Three-Way Conference, Local or Centralized .................................................................................... 44 3.2.5 Call Diversion (Call Forward) .......................................................................................................... 44 3.2.6 Directed Call Pick-up ...................................................................................................................... 45 3.2.7 Group Call Pick-up.......................................................................................................................... 46 3.2.8 Call Park / Retrieve ....................................................................................................................... 46 3.2.9 Last Call Return.............................................................................................................................. 47 3.3 Audio Processing Features ........................................47 3.3.1 Low-Delay Audio Packet Transmission ............................................................................................. 47 3.3.2 Jitter Buffer and Packet Error Concealment ..................................................................................... 47 3.3.3 Local Conference Mixing................................................................................................................. 48 3.3.4 Voice Activity Detection (VAD)......................................................................................................... 48 3.3.5 DTMF Tone Generation ................................................................................................................... 49 3.3.6 DTMF Event RTP Payload ................................................................................................................ 49 3.3.7 Acoustic Echo Cancellation (AEC) ..................................................................................................... 50 3.3.8 Audio Codecs.................................................................................................................................. 50 3.3.9 Background Noise Suppression (BNS).............................................................................................. 51 3.3.10 Comfort Noise Fill......................................................................................................................... 51 3.3.11 Automatic Gain Control (AGC)....................................................................................................... 51 3.4 Presence and Instant Messaging Features ...................51 3.4.1 Presence ........................................................................................................................................ 51 3.4.2 Instant Messaging .......................................................................................................................... 52 3.5 Localization Features ...............................................52 ii Copyright © 2005 Polycom, Inc. Administrator Guide - SoundPoint® IP / SoundStation® IP Table of Contents 3.5.1 Multilingual User Interface ............................................................................................................. 52 3.5.2 Downloadable Fonts ....................................................................................................................... 54 3.5.3 Synthesized Call Progress Tones...................................................................................................... 54 3.6 Advanced Server Features ........................................55 3.6.1 Voicemail Integration ..................................................................................................................... 55 3.6.2 Multiple Registrations..................................................................................................................... 56 3.6.3 ACD login / logout ......................................................................................................................... 59 3.6.4 ACD agent available / unavailable.................................................................................................. 59 3.6.5 Server Redundancy ........................................................................................................................ 59 3.6.5.1 DNS SIP Server Name Resolution...........................................................................................60 3.7 Accessory Internet Features.......................................60 3.7.1 MicroBrowser ................................................................................................................................. 60 3.8 Security Features .....................................................61 3.8.1 Local User and Administrator Privilege Levels.................................................................................. 61 3.8.2 Custom Certificates......................................................................................................................... 61 3.8.3 Incoming Signaling Validation......................................................................................................... 62 4 Optimization .................................................... 63 4.1 Ethernet Switch .......................................................63 4.2 Application Network Setup .......................................63 4.2.1 RTP Ports ....................................................................................................................................... 63 4.2.2 Working with Network Address Translation (NAT) ............................................................................ 64 4.3 Updating and Rebooting...........................................65 4.4 Event Logging .........................................................66 4.5 Audio Quality Issues and VLANs ................................67 4.5.1 IP TOS ........................................................................................................................................... 67 4.5.2 IEEE 80 ...