Administrator's Guide SoundPoint®/SoundStation® IP SIP Version 2.0 August 2006 Copyright © 2006 Polycom, Inc. All rights reserved. Notices 1. Specifications subject to change without notice. Polycom, Inc. 1565 Barber Lane, Milpitas CA 95035, USA www.polycom.com Part Number: 1725-11530-200 Rev A1 Copyright © 2006 Polycom, Inc. All rights reserved. Administrator's Guide - SoundPoint® IP / SoundStation® IP Table of Contents Table of Contents 1 Overview ......................................................... 1 2 Installation and Operation ................................. 3 2.1 Installation Models ..................................................3 2.2 Installation Process..................................................4 2.2.1 Basic Network Setup....................................................................................................................... 5 2.2.1.1 DHCP or Manual TCP/IP Setup..............................................................................................5 2.2.1.2 Provisioning File Transfer ......................................................................................................6 2.2.1.3 Local User Interface Setup Menus ..........................................................................................8 2.2.1.4 Reset to Factory Defaults......................................................................................................12 2.2.2 Application Configuration................................................................................................................ 13 2.2.2.1 Centralized Configuration......................................................................................................13 2.2.2.2 Local Phone Configuration.....................................................................................................22 2.2.3 Management of File Encryption and Decryption ............................................................................... 23 2.2.3.1 Changing the Key on the Phone.............................................................................................24 3 Features .......................................................... 27 3.1 Basic Features .........................................................27 3.1.1 Call Log ......................................................................................................................................... 27 3.1.2 Call Timer ...................................................................................................................................... 27 3.1.3 Call Waiting ................................................................................................................................... 28 3.1.4 Called Party Identification............................................................................................................... 28 3.1.5 Calling Party Identification.............................................................................................................. 28 3.1.6 Missed Call Notification................................................................................................................... 28 3.1.7 Configurable Feature Keys.............................................................................................................. 29 3.1.8 Connected Party Identification ........................................................................................................ 33 3.1.9 Context Sensitive Volume Control.................................................................................................... 34 3.1.10 Customizable Audio Sound Effects ................................................................................................. 34 3.1.11 Message Waiting Indication .......................................................................................................... 35 3.1.12 Distinctive Incoming Call Treatment............................................................................................... 35 3.1.13 Distinctive Ringing........................................................................................................................ 35 3.1.14 Distinctive Call Waiting ................................................................................................................. 36 3.1.15 Do-Not-Disturb............................................................................................................................. 36 3.1.16 Handset, Headset, and Speakerphone ........................................................................................... 37 Copyright © 2006 Polycom, Inc. iii Administrator's Guide - SoundPoint® IP / SoundStation® IP Table of Contents 3.1.17 Local Contact Directory ................................................................................................................. 38 3.1.17.1 Local Contact Directory File Format.......................................................................................39 3.1.18 Local Digit Map ............................................................................................................................ 40 3.1.19 Microphone Mute ......................................................................................................................... 41 3.1.20 Multiple Line Keys per Registration ............................................................................................... 41 3.1.21 Multiple Call Appearances............................................................................................................. 42 3.1.22 Shared Call Appearances .............................................................................................................. 43 3.1.23 Bridged Line Appearances............................................................................................................. 45 3.1.24 Busy Lamp Field........................................................................................................................... 47 3.1.25 Customizable Fonts and Indicators................................................................................................. 47 3.1.26 Soft Key-Driven User Interface...................................................................................................... 48 3.1.27 Speed Dial ................................................................................................................................... 48 3.1.28 Time and Date Display.................................................................................................................. 49 3.1.29 Idle Display Animation ................................................................................................................. 51 3.2 Call Management Features........................................51 3.2.1 Automatic Off-hook Call Placement ................................................................................................. 51 3.2.2 Call Hold........................................................................................................................................ 52 3.2.3 Call Transfer .................................................................................................................................. 52 3.2.4 Three-Way Conference, Local or Centralized .................................................................................... 53 3.2.5 Call Diversion (Call Forward) .......................................................................................................... 54 3.2.6 Directed Call Pick-up ...................................................................................................................... 54 3.2.7 Group Call Pick-up.......................................................................................................................... 55 3.2.8 Call Park / Retrieve ....................................................................................................................... 55 3.2.9 Last Call Return.............................................................................................................................. 56 3.3 Audio Processing Features ........................................56 3.3.1 Low-Delay Audio Packet Transmission ............................................................................................. 56 3.3.2 Jitter Buffer and Packet Error Concealment ..................................................................................... 56 3.3.3 Voice Activity Detection................................................................................................................... 57 3.3.4 DTMF Tone Generation ................................................................................................................... 58 3.3.5 DTMF Event RTP Payload ................................................................................................................ 58 3.3.6 Acoustic Echo Cancellation (AEC) ..................................................................................................... 58 3.3.7 Audio Codecs.................................................................................................................................. 59 3.3.8 Background Noise Suppression (BNS).............................................................................................. 60 3.3.9 Comfort Noise Fill........................................................................................................................... 60 3.3.10 Automatic Gain Control (AGC)....................................................................................................... 60 iv Copyright © 2006 Polycom, Inc. Administrator's Guide - SoundPoint® IP / SoundStation® IP Table of Contents 3.4 Presence and Instant Messaging Features ...................60 3.4.1 Presence ........................................................................................................................................ 60 3.4.2 Instant Messaging .......................................................................................................................... 61 3.5 Localization Features ...............................................61 3.5.1 Multilingual User Interface ............................................................................................................. 61 3.5.2 Downloadable Fonts ....................................................................................................................... 63 3.5.3 Synthesized Call Progress Tones...................................................................................................... 63 3.6 Advanced Server Features ........................................64 3.6.1 Voice Mail Integration..................................................................................................................... 64 3.6.2 Multiple Registrations..................................................................................................................... 66 3.6.3 ACD login / logout ......................................................................................................................... 68 3.6.4 ACD agent available / unavailable.................................................................................................. 68 3.6.5 Server Redundancy ........................................................................................................................ 68 3.6.5.1 DNS SIP Server Name Resolution...........................................................................................69 3.6.6 Microsoft® Office Live Communications Server 2005 Integration .................................................... 69 3.6.6.1 Configuration File Changes....................................................................................................71 3.7 Accessory Internet Features.......................................73 3.7.1 MicroBrowser ................................................................................................................................. 73 3.8 Security Features .....................................................73 3.8.1 Local User and Administrator Privilege Levels.................................................................................. 73 3.8.2 Custom Certificates......................................................................................................................... 74 3.8.3 Incoming Signaling Validation......................................................................................................... 74 3.8.4 Configuration File Encryption .......................................................................................................... 75 4 Optimization .................................................... 77 4.1 Ethernet Switch .......................................................77 4.2 Application Network Setup .......................... ...