User manual POLYCOM SOUNDPOINT IP 601

SoundPoint® IP 600/601 SIP User Guide SoundPoint® IP 600/601 SIP 2.0 with SoundPoint® IP Expansion Module for SoundPoint® IP 601 USER GUIDE Forward Conference Transfer Call Lists Speed Dia l Time & D ate Redial Del Sel 1 4 GHI 2 ABC 3 DEF Menu Voice Ma il Do Not Dis turb 5 JKL 6 MNO WXYZ 7 PQRS 8 TUV 9 * 0 OPER # Hold August, 2006 Contents Introduction ...................................................... 1 Parts List .......................................................... 1 Installing SoundPoint® IP 600/601 SIP ................. 2 Powering Options for the SoundPoint® IP 600/601 SIP ................. 2 Connecting Network and Power Source ...................................... 3 Connecting the Handset and Optional Headset............................ 4 Attaching the Base ................................................................... 4 Features ........................................................... 5 Key Descriptions ................................................ 6 Using SoundPoint® IP 600/601 SIP ...................... 7 Placing a Call .......................................................................... 7 Answering a Call ..................................................................... 8 Call Hold and Resume .............................................................. 8 Multiple Calls on Hold .............................................................. 8 Microphone Mute ..................................................................... 8 General Key Use ...................................................................... 9 Local Conferencing ................................................................... 9 Splitting a Conference .............................................................. 9 Transferring a Call .................................................................. 10 Call Timer.............................................................................. 10 Ending a Call ........................................................................ 10 Redial ................................................................................... 10 Call Forwarding ..................................................................... 11 Volume Adjustment ................................................................. 11 Do Not Disturb ....................................................................... 11 Time and Date ....................................................................... 12 Headset Memory Mode .......................................................... 12 Display Contrast ..................................................................... 12 Ring Type .............................................................................. 13 Call Lists ................................................................................ 13 Contact Directory ................................................................... 13 Speed Dial ............................................................................ 14 Multiple Lines ......................................................................... 15 Multiple Keys per Line ............................................................. 16 Multiple Call Appearances ...................................................... 16 Shared Lines .......................................................................... 17 Voice Mail ............................................................................ 17 Distinctive Ringing / Call Treatment .......................................... 18 Multilingual Support (Localization) ............................................ 18 Phone Reboot ........................................................................ 19 Optional Features ............................................ 19 Text Messaging ...................................................................... 19 Presence / Status / Buddy Lists ................................................ 20 SoundPoint® IP Expansion Module ...................... 22 Introduction ........................................................................... 23 Parts List ................................................................................ 23 Installing the SoundPoint® IP Expansion Module ......................... 24 Features ................................................................................ 25 To Place a Call ....................................................................... 26 To Answer a Call .................................................................... 26 Display Contrast ..................................................................... 26 Speed Dial ............................................................................ 26 Troubleshooting ............................................... 27 Safety and Compliance ...................................... 28 Part 15 Rules ......................................................................... 28 Class B Digital Device or Peripheral .......................................... 28 Modifications ......................................................................... 29 Installation Instructions ............................................................ 29 Plug Acts as Disconnect Device ................................................ 29 Industry Canada (IC) .............................................................. 29 CE & VCCI Mark.................................................................... 29 Polycom Limited Warranty and Limitation Liability ..................................... 29 Exclusions ....................................................... 30 Warranty Exclusive ........................................... 30 Service Agreements.......................................... 30 Limitations of Liability ...................................... 31 Disclaimer ....................................................... 31 Governing Law ................................................ 31 Copyright Notice .............................................. 31 Introduction Thank you for choosing SoundPoint® IP 600/601 SIP, a full-duplex, hands-free phone running the industry standard Session Initiation Protocol (SIP). This unit provides business telephony features and functions such as Multiple Call Appearances, Call Hold, Transfer, and Conference over an IP network. In this User Guide, you will find everything you need to quickly use your new phone. Be sure to verify with your system administrator that your network is prepared for configuring your SoundPoint® IP 600/601 SIP phone or consult the Administrator Guide SoundPoint® /SoundStation® IP SIP for more information. As well, be sure to read the Parts List, and the Safety Notices section in this guide before you set up the SoundPoint® IP 600/601 SIP phone. Parts List The following items are included in your SoundPoint® IP 600/601 SIP package. Check this list before installation to ensure Polycom SoundPoint® IP 600/601 SIP that you have received each item. If you are missing any items, please contact your system administrator. Power Adapter (specification varies according to country) Sel Del Directories Services Conference Transfer Menu Messages 1 GHI ABC ABC 2 5 JKL DEF MNO 3 DEF Do Not Disturb 4 GHI JKL TUV MNO WXYZ 6 9 9 # Redial Hold PQRS PQRS 7 7 TUV OPER 8 8 0 Hold WXYZ * OPER Handset & Handset Cord Phone Base Quick Start Guide Network Cable 1 Installing SoundPoint® IP 600/601 SIP This section provides basic installation instructions and information for obtaining the best performance with the SoundPoint® IP 600/601 SIP phone. If you require additional information or assistance with your new phone, please contact your system administrator. The SoundPoint® IP 600/601 SIP User Guide includes regulatory compliance information that your system administrator should review and can also be found at www.polycom.com. Powering Options for the SoundPoint® IP 600/601 Both the SoundPoint® IP 600 and SoundPoint® IP 601 can be powered from Power over Ethernet in addition to AC power sources. For Power over Ethernet, both models will accept power over standards-based IEEE802.3af and pre-standard Cisco Power over Ethernet via the used or unused pairs over the Ethernet cables plugged ino the LAN port. For AC power source, both models are shipped with an adapter to convert the AC voltage to the appropriate DC voltage required. There are differences between the DC voltages required by the SoundPoint® IP 600 and IP 601: SoundPoint® IP 600 Requires a 12VDC rated power adapter as supplied in the original packaging. Power over Ethernet under the IEEE802.3af standard also supplies sufficient wattage to power the SoundPoint® IP 600 phone without use of the adapter above. PowerSoundPoint® IP 601 Requires a 24VDC rated power adapter as supplied in the original packaging. The 24VDC adapter supplies sufficient wattage to power the SoundPoint® IP 601 phone and up to three SoundPoint® IP Expansion Modules (optional accessories). Power over Ethernet under the IEEE802.3af When powering from an AC voltage source, it is important to use only that power adapter that shipped with the appropriate phone. Powering a SoundPoint® IP 600 phone from a SoundPoint® IP 601 phone adapter, or ing under the pre-standard Cisco Power over Ethernet will also supply sufficient wattage to power the SoundPoint® IP 600 phone. standard also supplies sufficient wattage to power the SoundPoint® IP 601 phone and up to three SoundPoint® IP Expansion Modules. At time of writing, powering under the pre-standard Cisco Power over Ethernet will supply sufficient wattage to power the SoundPoint® IP 601 phone only. vice-versa, cannot guarantee correct operation over all input conditions. If in doubt about the appropriate power adapter that ships with your unit, contact your system administrator for futher details and/or options. 2 Connecting Network and Power Source AC Power Option Connect the supplied Network cable between the LAN jack on the phone and the LAN port on the wall or hub/ switch device port. Connect the DC plug on the AC wall adapter to the DC jack marked on the phone. (Optional) In-Line Power Option If the phone is connected to a compatible Ethernet switch that can provide in-line power, the phone will use that power option. Simply plug the supplied Network cable between the LAN jack on the phone and an available Power and Data port on the In-Line Power switch. CiscoTM CatalystTM In-Line Power Switch (Optional) IEEE 802.3af compliant In-Line Power switch 3 Connecting the Handset and Optional Headset 1. Connect the short, straight end of the phone cord to the handset and the corresponding longer straight end of the cord to the handset jack on the back of the phone. 2. Connect the headset (optional accesory) to the headset jack on the back of the phone. (Optional) For information on headsets, please visit www.polycom.com and choose the Support link. Attaching the Base 1. Place all cords in the recessed area above the modular jacks as shown. 2. Align the two protrusions on the bracket with their corresponding holes in the phone and snap them together to lock the base to the phone. 4 Features Line Indicators Individual multi-color LEDs display a dynamic call state. Line/Speed Dial Keys Use these keys to activate up to six lines or speed dials that can be assigned to your phone. Sel Display Control Keys Use the arrow keys to scroll through the displayed information. Del Feature Keys Access important features using these keys. Directories Services Conference Menu Messages Soft Keys The screen will display labels for these keys, to identify their contextsensitive functions. 1 GHI ABC Dial Pad These 12 keys provide the 10 digits, alphabetic, and special characters available in context sensitive applications. ABC 2 5 JKL DEF MNO 3 DEF Do Not Disturb Transfer Redial 4 GHI JKL TUV MNO WXYZ 6 9 9 # PQRS PQRS Hold 7 7 TUV OPER 8 8 0 Hold WXYZ * OPER Headset Microphone Mute Hold Volume Adjustment Keys Use these to adjust the volume of the handset, headset, speaker, and ringer. Speakerphone Hookswitch Indicator This will alert you to incoming calls, new Sel messages, and other events. Del Speaker For ringer and hands-free audio output. Directories Services Conference Transfer Redial Hold Graphic Display Menu 1 GHI PQRS ABC ABC 2 5 JKL DEF MNO 3 DEF 4 GHI JKL TUV MNO WXYZ 6 9 9 # PQRS 7 7 TUV OPER 8 8 0 Shows information Messages about calls, messages, Do Not Disturb soft keys, time, date, and other relevant data. Hold WXYZ * OPER Hands-free Microphone This works best when the phone is placed on a hard, flat surface. 5 Key Descriptions Feature Key Description Allows for hands-free communication during calls. Mutes audio transmission locally during calls. Directories Sel Sel Sel Sel Sel Sel Directories Directories Services Sel Allows you to place and receive calls through an optionally conSel Sel Sel Sel Sel Del nected headset. Sel Sel Sel Menu Del Services Call Lists Services Directories Directories Directories Call Lists Conference Directories Directories Del Services Services Services Call Lists Directories Conference Transfer Services Services Services Call Lists Sel Sel Call Lists Lists Call Conference 1 Transfer Conference Menu Redial Call Lists Call Lists Conference Transfer Conference 4 Conference GHI Redial Redial Messages Transfer 7 Conference 7 Conference Transfer Del Transfer PQRS Sel Transfer Sel GHI PQRS Sel Line or Speed Dial keys with LED indicators. ABC ABC 2 5 JKL JKL TUV TUV OPER 8 8 0 Hold Do Not Disturb Transfer Transfer Redial Redial Redial Redial * OPER Menu Redial Redial Sel Sel Del Hold Messages Do Not Disturb Menu Del Messages Hold Sel Menu Do Not Disturb 1 2 3 Access to local directories and call lists. ABC DEF 1 2 3 DEF 5ABC 4 services. 6DEF ABC Access to special 3 GHI JKL 1 MNO 2 3 42 53 6 ABC 1 7GHI2 8JKL3 conference. DEF 8 DEF 1 PQRSABC TUV local9MNO Allows setup7 a 3-way GHI 9 JKL of 6 MNO ABC DEF Messages Do Not Disturb 6 DoMessages Hold 1 7ABC 84 WXYZ 5 2 8DEF 9 3 Do Not Disturb Not Disturb 1 72 0 6 # 9 3 9 9 5 DEF ABC 4 * ABC toDEF party. Transfer4 current callTUV thirdWXYZJKL of PQRS MNO Do Not Disturb 5 OPERGHI 6 Do Not Disturb GHI JKL MNO # GHI JKL MNO TUV WXYZ GHI 4 *JKL 0MNO 5 PQRS 6 4connected party9 # 8 5 7from the 8 6 9 Hold 7 JKL 7 8 MNO Dials last phone. 9 Hold GHI 7 JKL MNO 8 9 GHI 7 TUV OPER 8 PQRS TUV WXYZ Hold 9 PQRS WXYZ PQRS TUV WXYZ PQRS TUV WXYZ 7 8 9 Hold Hold 7 TUV WXYZ OPER 8 9 0 Places PQRS active call # Hold state. current TUV in PQRS 0 WXYZ # 0 # * OPER * OPER OPER OPER 0 # Sel Cancels*Sel ringing and directs incoming calls to your Voice Mail (if ABC DEF Del ABC DEF GHI JKL Menu MNO DEF GHI Messages JKL MNO DEF MNO ABC DEF ABC DEF Do TUV PQRS ABC Not Disturb DEF ABC ABC PQRS JKL JKL JKL WXYZ Del Del Del Menu Messages Del Del Messages Do Not Disturb Menu Menu Menu Do Not Disturb Menu Menu Messages Messages Messages Hold M MNO WXYZ DEF TUVDEF Do WXYZ GHI GHI GHI OPER Hold MNO MNO MNO WXYZ GHI GHI JKL JKL MNO MNO OPER PQRS PQRS PQRS TUV TUV TUV WXYZ WXYZ WXYZ PQRS PQRS TUV TUV WXYZ WXYZ OPER OPER OPER OPER OPER * supported). OPER OPER Place/receive text and voice messages. Del Access local and server features. Menu 1 4 GHI Messages Sel ABC Del ABC DEF Hold Do Not Disturb MNO JKL Menu Sel 2 5 8 8 3 DEF Select and Delete controls for options and text within local menus. Messages Do Not Disturb GHI Del JKL PQRS DEF MNO 3 DEF Directories Services Call Lists Conference PQRSMenu TUVNot Disturb WXYZ Do Hold 7 7 TUV Messages WXYZ MNO 6 9 9 # Scrolling of lists and control of text/number entry on display. Sel Sel Del Del Hold MNO 2 ABC 6 *Messages0 Menu OPER Soft keys to select from various context-sensitive options. Menu Messages OPER Messages ABC WXYZ ABC JKL JKL WXYZ TUV 9 9 5 8 8 # 0 DEF MNO 3 DEF 1 MNO WXYZ 6 Redial 9 9 # Transfer Do Not Disturb 5 6 4 Hold MNO GHI JKL MNO Do GHI DisturbJKL Not ABC 2 DEF 3 DEF Do Not Disturb Volume keys to adjusts audio and ringer volume. General dialing and alphanumeric entry (including special Hold characters). 7 8 7 8 9 Dial Pad9 PQRS TUV WXYZ PQRS TUV OPER WXYZ * Hold Hold TUV OPER WXYZ OPER 0 # OPER 6 Using SoundPoint® IP 600/601 SIP Placing a Call Using the Handset: 1. To obtain dial tone, pick up the handset. 2. Dial the desired number. During a call, users can alternate between handset, headset, or hands-free modes by pressing the or keys, or picking up Directories the handset. Services Sel Del Sel Menu Using Hands-Free Speakerphone Mode: 1 2 3 Services ABC 1. With the handset on-hook, press any assigned line key,Call Lists , or NewCall4to obtain 5 My Status GHI JKL dial tone. 1 Buddy Status 2. Dial theRedial desired number. 7 8 7 8 GHI JKL PQRS TUV Call Lists Directories Del Buddy Status 1 ABC 2 DEF DEF MNO 3 Messages Do Not Disturb 2 9ABC 9 PQRS TUV WXYZ Using the Headset: 4 5 My Status 0GHI * OPER #JKL 1. With the optional headset connected, press Directories Redial 8 7 8 any assigned line key, , or NewCall 7 to WXYZ ABC MNO 6 Menu Messages DEF MNO 3 DEF Hold GHI JKL OPER MNO 6 Do Not Disturb PQRS TUV obtain dial tone. Services 2. Dial the desired number. Directories PQRS TUV OPER WXYZ 9 Hold 9 See also Headset Memory Mode. WXYZ * Users also have the option to dial directly from the dial pad without first getting dial tone. SimCall Buddy Status Lists ply enter the number then lift the handset, press the Dial soft key, or press the or Buddy Status keys. My Status Directories Call Lists Services OPER 0 # M 1 GHI PQRS 4 GHI In all cases, the active call will appear on the My Status Redial Services display showing call duration and destination. Call Lists Redial Directories PQRS 7 7 4 GHI Buddy Status Services My Status Redial 1 * GHI PQRS 2 3 ABC DEF 1 2 5 ABC 6 JKL MNO 4 5 8 JKL 9 8 9 GHI TUV WXYZ 7 7 8 20 3 8 # PQRS TUV ABC DEF ABC JKL MNO GHI JKL TUV WXYZ PQRS ABC OPER TUV DEF Sel Me DEF MNO 3 DEF Do No Del MNO WXYZ 6 9 9 Menu Messages Do Not Disturb ABC JKL Call Lists Buddy Status My Status Redial PQRS 7 7 * 5 * JKL 1 8 8 TUV 4 0GHI OPER 7 7 TUV OPER DEF WXYZ GHI OPER 60 # MNO OPER 2 3 9ABC DEF 9 WXYZ 5 6 # MNOOPER ABC DEF M Hold WXYZ JKL MNO Do N JKL TUV MNO WXYZ PQRS PQRS TUV OPER 8 8 0 WXYZ 9 9 # * 7 OPER Answering a Call Using the Handset: Sel