Administrator Guide SoundPoint®/SoundStation® IP SIP Version 1.4.x 17 November 2004 Copyright © 2004 Polycom, Inc. All rights reserved. Notices 1. Specifications subject to change without notice. Polycom, Inc. 1565 Barber Lane, Milpitas CA 95035, USA www.polycom.com Part Number: 1725-11518-140 Rev A Copyright © 2004 Polycom, Inc. All rights reserved. Administrator Guide - SoundPoint® IP / SoundStation® IP Table of Contents Table of Contents 1 Overview ......................................................... 1 2 Installation and Operation ................................. 3 2.1 Installation Models ..................................................3 2.2 Installation Process..................................................4 2.2.1 Basic Network Setup....................................................................................................................... 4 2.2.1.1 DHCP or Manual TCP/IP Setup..............................................................................................5 2.2.1.2 Local User Interface Setup Menus ..........................................................................................6 2.2.1.3 Reset to Factory Defaults......................................................................................................9 2.2.2 Application Configuration................................................................................................................ 9 2.2.2.1 Centralized Configuration......................................................................................................10 2.2.2.2 Local Phone Configuration.....................................................................................................15 3 Features .......................................................... 17 3.1 Basic Features .........................................................17 3.1.1 Call Log ......................................................................................................................................... 17 3.1.2 Call Timer ...................................................................................................................................... 17 3.1.3 Call Waiting ................................................................................................................................... 18 3.1.4 Called Party Identification............................................................................................................... 18 3.1.5 Calling Party Identification.............................................................................................................. 18 3.1.6 Missed Call Notification................................................................................................................... 18 3.1.7 Configurable Feature Keys.............................................................................................................. 19 3.1.8 Connected Party Identification ........................................................................................................ 23 3.1.9 Context Sensitive Volume Control.................................................................................................... 23 3.1.10 Customizable Audio Sound Effects ................................................................................................. 23 3.1.11 Message Waiting Indication .......................................................................................................... 24 3.1.12 Distinctive Incoming Call Treatment............................................................................................... 24 3.1.13 Distinctive Ringing........................................................................................................................ 25 3.1.13 Distinctive Call Waiting ................................................................................................................. 25 3.1.14 Do-Not-Disturb............................................................................................................................. 26 3.1.15 Handset, Headset, and Speakerphone ........................................................................................... 26 3.1.16 Local Contact Directory ................................................................................................................. 27 3.1.16.1 Local Contact Directory File Format.......................................................................................28 3.1.17 Local Digit Map ............................................................................................................................ 30 Copyright © 2004 Polycom, Inc. i Administrator Guide - SoundPoint® IP / SoundStation® IP Table of Contents 3.1.18 Microphone Mute ......................................................................................................................... 30 3.1.19 Multiple Call Appearances............................................................................................................. 30 3.1.20 Shared Call Appearances .............................................................................................................. 31 3.1.21 Bridged Line Appearances............................................................................................................. 32 3.1.22 Customizable Fonts and Indicators................................................................................................. 33 3.1.23 Soft Key-Driven User Interface...................................................................................................... 34 3.1.24 Speed Dial ................................................................................................................................... 34 3.1.25 Time and Date Display.................................................................................................................. 35 3.1.26 Idle Display Animation ................................................................................................................. 36 3.2 Call Management Features........................................37 3.2.1 Automatic Off-hook Call Placement ................................................................................................. 37 3.2.2 Call Hold........................................................................................................................................ 37 3.2.3 Call Transfer .................................................................................................................................. 38 3.2.4 Three-Way Conference, Local or Centralized .................................................................................... 38 3.2.5 Call Diversion (Call Forward) .......................................................................................................... 38 3.2.6 Directed Call Pick-up ...................................................................................................................... 39 3.2.7 Group Call Pick-up.......................................................................................................................... 40 3.2.8 Call Park / Retrieve ....................................................................................................................... 40 3.2.9 Last Call Return.............................................................................................................................. 41 3.3 Audio Processing Features ........................................41 3.3.1 Low-Delay Audio Packet Transmission ............................................................................................. 41 3.3.2 Jitter Buffer and Packet Error Concealment ..................................................................................... 41 3.3.3 Local Conference Mixing................................................................................................................. 42 3.3.4 Voice Activity Detection (VAD)......................................................................................................... 42 3.3.5 DTMF Tone Generation ................................................................................................................... 43 3.3.6 DTMF Event RTP Payload ................................................................................................................ 43 3.3.7 Acoustic Echo Cancellation (AEC) ..................................................................................................... 44 3.3.8 Audio Codecs.................................................................................................................................. 44 3.3.9 Background Noise Suppression (BNS).............................................................................................. 45 3.3.10 Comfort Noise Fill......................................................................................................................... 45 3.3.11 Automatic Gain Control (AGC)....................................................................................................... 45 3.4 Presence and Instant Messaging Features ...................45 3.4.1 Presence ........................................................................................................................................ 45 3.4.2 Instant Messaging .......................................................................................................................... 46 3.5 Localization Features ...............................................46 3.5.1 Multilingual User Interface ............................................................................................................. 46 ii Copyright © 2004 Polycom, Inc. Administrator Guide - SoundPoint® IP / SoundStation® IP Table of Contents 3.5.2 Downloadable Fonts ....................................................................................................................... 48 3.5.3 Synthesized Call Progress Tones...................................................................................................... 48 3.6 Advanced Server Features ........................................49 3.6.1 Voicemail Integration ..................................................................................................................... 49 3.6.2 Multiple Registrations..................................................................................................................... 50 3.6.3 ACD login / logout ......................................................................................................................... 52 3.6.4 ACD agent available / unavailable.................................................................................................. 53 3.6.5 Server Redundancy ........................................................................................................................ 53 3.6.5.1 DNS SIP Server Name Resolution...........................................................................................54 3.7 Accessory Internet Features.......................................54 3.7.1 MicroBrowser ................................................................................................................................. 54 3.8 Security Features .....................................................54 3.8.1 Local User and Administrator Privilege Levels.................................................................................. 54 3.8.2 Incoming Signaling Validation......................................................................................................... 55 4 Optimization .................................................... 57 4.1 Ethernet Switch .......................................................57 4.2 Application Network Setup .......................................57 4.2.1 RTP Ports ....................................................................................................................................... 57 4.2.2 Working with Network Address Translation (NAT) ............................................................................ 58 4.3 Updating and Rebooting...........................................59 4.4 Event Logging .........................................................60 4.5 Audio Quality Issues and VLANs ................................61 4.5.1 IP TOS ........................................................................................................................................... 62 4.5.2 IEEE 802.1p/Q............................................................................................................................... 62 4.5.3 RTCP Support ................................................................................................................................. 63 4.6 Configuration Files...................................................65 4.6.1 Core Configuration - ipmid.cfg .......................... ...