Don't forget to mail in yourOwnerRegistration Card! Polycom, Inc., 1565 Barber Lane, Milpitas, CA95035 Telephone 408.526.9000 or toll-free 1.800.POLYCOM Facsimile 408.526.9100 Internet www.polycom.com SoundPoint ® Pro Model SE-220 Installation Instructions and User's Guide Polycom ®, SoundPoint® Pro, and the Polycom logo design are registered trademarks of Polycom, Inc. in the U.S. and various countries. ©2000 Polycom, Inc. All Rights Reserved. 1725-06216-001 Rev A IMPORTANT SAFETY INSTRUCTIONS When using your telephone equipment, the following safety precautions should always be followed to reduce the risk of fire, electric shock, and injury to persons. 1. Read and understand all instructions. 2. Follow all warnings and instructions marked on the instrument. 3. SoundPoint ® Pro will not operate during a period of power loss. For placing emergency calls during periods of power loss, be sure to have at least one telephone that operates with telephone line-level power in your home or office. 4. Unplug SoundPoint Pro from the wall outlet before cleaning. Do not use liquid or aerosol cleaners. Use only a damp cloth for cleaning. 5. This instrument can be hazardous if immersed in water. To avoid the possibility of electrical shock, do not use the telephone while you are in the bathtub or shower, or when you are wet. If you accidentally drop the telephone into water, do not retrieve it until you have first unplugged the line cord from the modular wall jack. Do not reconnect the telephone until it has dried thoroughly. 6. Avoid using the telephone during electrical storms in your immediate area. There is a remote risk of electric shock from lightning. Urgent calls should be brief. Even though protective measures may have been installed to limit electrical surges from entering your home or business, absolute protection from lightning is impossible. 7. If you suspect a natural gas leak, report it immediately, but use a telephone away from the area in question. The telephone's electrical contacts could generate a tiny spark. While unlikely, it is possible that this spark could ignite heavy concentrations of gas. 8. Never push objects of any kind into the telephone through housing slots as they may touch hazardous voltage points or short out parts that could result in a risk of electric shock. Never spill liquid of any kind on the telephone. If liquid is spilled, however, refer servicing to proper service personnel. 9. To reduce the risk of electric shock, do not disassemble this telephone. Opening or removing covers may expose you to hazardous voltages. Incorrect reassembly can cause electric shock when the telephone is subsequently used. If your telephone does not work properly, refer to the section describing how to get service for your telephone. 10. Always use caution when installing or modifying telephone lines. Never install telephone wiring during a lightning storm. Never install telephone jacks in wet locations unless the jack is specifically designed for wet locations. 11. Never touch uninsulated telephone wires or terminals unless the telephone line has been disconnected from the network interface. 12. Do not place on an unstable surface (e.g., cart stand, or table); a fall may damage the unit. 13. Unplug and refer to an authorized service representative under the following conditions: w When the power cord or plug is damaged or frayed. w If the unit has been dropped or damaged. w If the unit exhibits a distinct change in performance. 14. Operate using only the power source indicated on the console label. 15. Do not allow anything to rest on the power cord. Do not place the unit where the cord might be abused by pets, children, or foot traffic. 16. Do not overload wall outlets or extension cords. SAVE THESE INSTRUCTIONS SoundPoint Pro Professional Conference Phone User's Guide ii SoundPoint Pro Desktop Conference Phone User's Guide iii TABLE OF CONTENTS SAFETYINSTRUCTIONS...............................................................ii Chapter 1 INTRODUCTION AND INSTALLATION ........................1­1 INTRODUCTION..........................................................................1­2 UNPACKING ................................................................................1­3 INSTALLATION...........................................................................1­3 Preparing for Installation .........................................................1­3 Installing the Phone..................................................................1­4 GETTING CONNECTED ............................................................1­4 Phone and Power Connections ................................................1­4 Handset Connection ................................................................1­5 Headset Connection..................................................................1­5 KEYS AND OPERATIONALFEATURES...................................1­7 VISUALINDICATORS.................................................................1­8 SOUNDPOINT® PRO OPERATION ...............................2­1 MAKING CALLS, ANSWERING CALLS, HANGING UP.......2­2 Tips for Using the Line Keys...................................................2­2 Changing Modes.......................................................................2­2 More on Making Calls..............................................................2­2 Selecting a Line.................................................................2­2 Using Redial and Repetitive Redial...................................2­3 More on Answering Calls.........................................................2­3 When More Than One Incoming Line is Ringing.............2­3 Second Calls on an Inactive Line .....................................2­3 SPEAKER MODE.........................................................................2­4 HEADSET MODE.........................................................................2­4 CONFERENCE MODE ................................................................2­5 Using Lines...............................................................................2­5 Operation .................................................................................2­5 Establishing a Conference Call..........................................2­5 Adding a Caller on an Inactive Line..................................2­6 Placing Conference on Hold..............................................2­6 Dropping a Conference Participant...................................2­6 4-WAYVOLUME CONTROL......................................................2­6 Handset, Headset, Speaker.......................................................2­6 Dial Tone..................................................................................2­6 Chapter 2 SoundPoint Pro Professional Conference Phone User's Guide iv SoundPoint Pro Desktop Conference Phone User's Guide v ACCESSING, USING, AND PROGRAMMING DIRECTORIES..............................................2­7 Navigating the Directories........................................................2­7 Directory Structure and Descriptions.......................................2­8 SoundPoint Directory Descriptions and Overview..................2­8 SPEED DIALDIRECTORY........................................................2­10 Entering the Speed Dial Listing.............................................2­10 Programming Names and Numbers.......................................2­10 Assigning Priority Tags..........................................................2­10 Editing a Speed Dial Entry......................................................2-11 Viewing Speed Dial List Entries ...........................................2­11 Viewing Directory Programming Options..............................2­11 Speed Dial Directory Quick Locator Feature.........................2­12 Dialing Speed Dial Entries.....................................................2­12 Dialing Hot Key Priority Speed Dial Numbers......................2­12 Deleting Speed Dial Entries ..................................................2­12 Clearing the Speed Dial List..................................................2­12 INCOMING CALLHISTORYLIST...........................................2­12 Entering the Incoming Call History Directory.......................2­13 Viewing Incoming Call History Entries ................................2­14 Speed Dialing Incoming Call History Entries........................2­14 Exporting Entries to the Speed Dial List................................2­15 Deleting Incoming Call History Entries.................................2­15 Clearing the Incoming Call History List................................2­15 OUTGOING CALLHISTORYDIRECTORY............................2­16 Entering the Outgoing Call History Directory.......................2­16 Viewing Outgoing Call History Entries ................................2­16 Dialing Outgoing Call History Entries ..................................2­17 Exporting Entries to the Speed Dial List................................2­17 Deleting Outgoing Call History Entries.................................2­17 Clearing the Outgoing Call History List................................2­17 LINE SETTINGS DIRECTORY.................................................2­18 Entering the Line Settings Directory......................................2­18 Setting Ring Volume for Each Line........................................2­18 Setting Ring Type for Each Line............................................2­19 Entering Local Telephone Numbers for Each Line................2­19 Setting Primary Line for Your Phone.....................................2­19 Enabling or Disabling Caller ID for Each Line......................2­20 Editing Line-In-Use Voltage Threshold ................................2­20 Restoring Factory Default Settings for Each Line ................2­20 SYSTEM SETTINGS DIRECTORY..........................................2­21 Entering the System Settings Directory.................................2­21 Setting the Time of Day ........................................................2­21 Setting LCD Contrast.............................................................2­21 Setting Repetitive Redial Parameters.....................................2­22 Selecting and Setting Telephone Number Auto-Formatting..2­22 Flash Timing...........................................................................2­23 Changing Flash Timing..........................................................2­23 Restoring Flash Timing Default.............................................2­24 Restoring System Factory Default Settings............................2­24 Information Retention During a Power Loss.........................2­24 Chapter 3 TROUBLESHOOTING ...........................................................3­1 TROUBLESHOOTING.................................................................3­2 No Dial Tone............................................................................3­2 In Speaker Mode: Short Silences, Echoes, or Clipped Speech.........................................................................3­2 Difficulty with Hearing the Other Party...................................3­2 Blank Display ..........................................................................3­3 Physical Damage .....................................................................3­3 REGULATIONS AND WARRANTY .................................4­1 U.S. REGULATORYINFORMATION.........................................4­2 Radio/TV Interference .............................................................4­2 Federal Communications Commission (FCC) Notice..............4­2 Signaling Method ....................................................................4­3 Hearing Aid Compatibility ......................................................4­3 Testing Emergency Numbers ..................................................4­3 CANADIAN DEPARTMENTOF COMMUNICATIONS NOTICE...................................................4­4 POLYCOM LIMITED WARRANTYAND LIMITATION OF LIABILITY......................................................4­4 Limited Warranty......................................................................4­4 Limitation of Liability..............................................................4­5 ADDITIONAL INFORMATION ........................................A­1 HEADSETS..................................................................................A­2 About Headsets........................................................................A­2 Headset Types..........................................................................A­3 Headset Selection....................................................................A­3 Chapter 4 Appendix SoundPoint Pro Professional Conference Phone User's Guide vi SoundPoint Pro Desktop Conferen ...