SoundStation® VTX 1 000 OPERATION MANUAL User's Guide Administrator's Guide IMPORTANT SAFETY INSTRUCTIONS When using your telephone equipment, the following safety precautions should always be followed to reduce the risk of fire, electric shock, and injury to people. Table of Contents User's Guide ......................................................................................................... 1 Introduction .............................................................................................................. 3 SoundStation VTX 1000 Interface ................................................................. 4 Manage a Call ......................................................................................................... 5 Read and understand all instructions. Follow all warnings and instructions marked on the instrument. Installation must be performed in accordance with all national wiring rules. The outlet to which this apparatus is connected must be installed near the equipment, and must always be readily accessible. This instrument can be hazardous if immersed in water. To avoid the possibility of electrical shock, do not use the telephone equipment while you are in the bathtub or shower, or when you are wet. If you accidentally drop the equipment into water, do not retrieve it until you have first unplugged all cords. Do not reconnect the telephone equipment until it has dried thoroughly. Avoid using the telephone equipment during electrical storms in your immediate area. There is a remote risk of electric shock from lightning. Urgent calls should be brief. Even though protective measures may have been installed to limit electrical surges from entering your home or business, absolute protection from lightning is impossible. If you suspect a natural gas leak, report it immediately, but use a telephone away from the area in question. The telephone equipment's electrical contacts could generate a tiny spark. While unlikely, it is possible that this spark could ignite heavy concentrations of gas. Never push objects of any kind into the telephone equipment through housing slots as they may touch hazardous voltage points or short out parts that could result in a risk of electric shock. Never spill liquid of any kind on the telephone. If liquid is spilled, however, contact service personnel. To reduce the risk of electric shock, do not disassemble this telephone equipment. Opening or removing covers may expose you to hazardous voltages. Using incorrectly reassembled equipment can cause electric shock. If your telephone equipment does not work properly, refer to the section describing how to connect service. The support telephone number can be found on the outside back cover of this book. Never install telephone wiring during a lightning storm. Never install telephone jacks in wet locations unless the jack is specifically designed for wet locations. Never touch uninsulated telephone wires or terminals unless the telephone line has been disconnected from the network interface. Always use caution when installing or modifying telephone lines. Answer a Call ....................................................................................................... 5 Dial a Call ............................................................................................................. 5 Mute and Unmute a Call ....................................................................................... 6 Hold and Resume a Call ....................................................................................... 6 End a Call.............................................................................................................. 7 Redial a Call ......................................................................................................... 7 Dial a Call Using the Phone Book ........................................................................ 7 Speed Dial a Number ............................................................................................ 8 Add a Call ............................................................................................................. 8 Adjust Volumes ..................................................................................................... 9 Turn Wideband Off ............................................................................................... 10 Use the Phone Book ............................................................................................. 11 Access the Phone Book......................................................................................... 11 Sort the Entries...................................................................................................... 11 Find an Entry......................................................................................................... 12 Dial an Entry ......................................................................................................... 12 Add a New Entry .................................................................................................. 13 Assign a Speed Dial Number................................................................................ 14 Edit an Entry ......................................................................................................... 15 Remove an Entry................................................................................................... 15 Exit the Phone Book ............................................................................................. 15 Adjust the Settings ................................................................................................ 16 Access the Settings ............................................................................................... 16 Select a Setting to Display .................................................................................... 16 Adjust a Setting..................................................................................................... 16 Back Light....................................................................................................... 17 Ringer Type..................................................................................................... 17 Contrast ........................................................................................................... 17 Adjust the Audio Setup ....................................................................................... 17 SAVE THESE INSTRUCTIONS Access the Audio Settings..................................................................................... 17 Select a Setting to Display .................................................................................... 18 Adjust an Audio Setting ........................................................................................ 18 Treble EQ .......................................................................................................... 19 Bass EQ............................................................................................................. 19 Subwoofer Volume.............................................................................................19 Aux Input .......................................................................................................... 19 Aux Output............................................................................................................ 20 Console Mics ........................................................................................................ 20 Console Speaker.................................................................................................... 20 Automatic Gain Control........................................................................................ 21 Noise Reduction.................................................................................................... 21 View Phone and Software Information ........................................................ 21 Peripheral Devices ................................................................................................ 22 Location Name...................................................................................................... 35 Character Entry ..................................................................................................... 35 This Phone # ........................................................................................................ 35 Save ...................................................................................................................... 35 Phone System .......................................................................................................... 36 Using the VTX Subwoofer.................................................................................... 22 Using the Extended Microphones......................................................................... 22 Using the Polycom Wireless Microphone System................................................ 23 Troubleshooting ...................................................................................................... 24 Flash Timing ......................................................................................................... 36 Caller ID................................................................................................................ 36 Modem Setup ........................................................................................................ 36 Wideband Quality Monitor.....................................................................................37 Passcode .................................................................................................................... 38 No Dial Tone......................................................................................................... 24 SoundStation VTX 1000 Does Not Ring .............................................................. 24 Cannot Connect In Wideband Mode..................................................................... 24 No Caller ID.......................................................................................................... 25 Flickering LCD ..................................................................................................... 25 Quick Keypad Input Is Not Registered ................................................................. 25 Muffled or "In a Well" Reception ......................................................................... 25 Variable Sound Quality ......................................................................................... 25 Problematic Sound Quality or No Sound.............................................................. 26 Excessive Noise .................................................................................................... 26 Remote Party Cannot Hear You ............................................................................ 26 Reverting to Narrowband...................................................................................... 27 Short Silences, Echoes, or Clipped Speech .......................................................... 27 Physical Damage................................................................................................... 27 For Best Performance........................................................................................... 28 Maintenance ............................................................................................................ 28 Assign a Passcode ................................................................................................. 38 Remove a Passcode ............................................................................................... 38 Assign a New Passcode......................................................................................... 39 Diagnostics ............................................................................................................... 40 Mic Test ................................................................................................................ 40 Console Speaker Test ............................................................................................ 40 External Speaker Test ........................................................................................... 41 Aux In and Aux Out Specification Table ............................................................. 41 Modem Statistics .................................................................................................. 42 Restore All Defaults.............................................................................................. 43 Software .................................................................................................................... 44 Upgrade Software ..... ...