User manual POLYCOM SOUNDSTATION VTX1000

SoundStation® VTX 1 000 OPERATION MANUAL User's Guide Administrator's Guide IMPORTANT SAFETY INSTRUCTIONS When using your telephone equipment, the following safety precautions should always be followed to reduce the risk of fire, electric shock, and injury to people. Table of Contents User's Guide ......................................................................................................... 1 Introduction .............................................................................................................. 3 SoundStation VTX 1000 Interface ................................................................. 4 Manage a Call ......................................................................................................... 5 Read and understand all instructions. Follow all warnings and instructions marked on the instrument. Installation must be performed in accordance with all national wiring rules. The outlet to which this apparatus is connected must be installed near the equipment, and must always be readily accessible. This instrument can be hazardous if immersed in water. To avoid the possibility of electrical shock, do not use the telephone equipment while you are in the bathtub or shower, or when you are wet. If you accidentally drop the equipment into water, do not retrieve it until you have first unplugged all cords. Do not reconnect the telephone equipment until it has dried thoroughly. Avoid using the telephone equipment during electrical storms in your immediate area. There is a remote risk of electric shock from lightning. Urgent calls should be brief. Even though protective measures may have been installed to limit electrical surges from entering your home or business, absolute protection from lightning is impossible. If you suspect a natural gas leak, report it immediately, but use a telephone away from the area in question. The telephone equipment's electrical contacts could generate a tiny spark. While unlikely, it is possible that this spark could ignite heavy concentrations of gas. Never push objects of any kind into the telephone equipment through housing slots as they may touch hazardous voltage points or short out parts that could result in a risk of electric shock. Never spill liquid of any kind on the telephone. If liquid is spilled, however, contact service personnel. To reduce the risk of electric shock, do not disassemble this telephone equipment. Opening or removing covers may expose you to hazardous voltages. Using incorrectly reassembled equipment can cause electric shock. If your telephone equipment does not work properly, refer to the section describing how to connect service. The support telephone number can be found on the outside back cover of this book. Never install telephone wiring during a lightning storm. Never install telephone jacks in wet locations unless the jack is specifically designed for wet locations. Never touch uninsulated telephone wires or terminals unless the telephone line has been disconnected from the network interface. Always use caution when installing or modifying telephone lines. Answer a Call ....................................................................................................... 5 Dial a Call ............................................................................................................. 5 Mute and Unmute a Call ....................................................................................... 6 Hold and Resume a Call ....................................................................................... 6 End a Call.............................................................................................................. 7 Redial a Call ......................................................................................................... 7 Dial a Call Using the Phone Book ........................................................................ 7 Speed Dial a Number ............................................................................................ 8 Add a Call ............................................................................................................. 8 Adjust Volumes ..................................................................................................... 9 Turn Wideband Off ............................................................................................... 10 Use the Phone Book ............................................................................................. 11 Access the Phone Book......................................................................................... 11 Sort the Entries...................................................................................................... 11 Find an Entry......................................................................................................... 12 Dial an Entry ......................................................................................................... 12 Add a New Entry .................................................................................................. 13 Assign a Speed Dial Number................................................................................ 14 Edit an Entry ......................................................................................................... 15 Remove an Entry................................................................................................... 15 Exit the Phone Book ............................................................................................. 15 Adjust the Settings ................................................................................................ 16 Access the Settings ............................................................................................... 16 Select a Setting to Display .................................................................................... 16 Adjust a Setting..................................................................................................... 16 Back Light....................................................................................................... 17 Ringer Type..................................................................................................... 17 Contrast ........................................................................................................... 17 Adjust the Audio Setup ....................................................................................... 17 SAVE THESE INSTRUCTIONS Access the Audio Settings..................................................................................... 17 Select a Setting to Display .................................................................................... 18 Adjust an Audio Setting ........................................................................................ 18 Treble EQ .......................................................................................................... 19 Bass EQ............................................................................................................. 19 Subwoofer Volume.............................................................................................19 Aux Input .......................................................................................................... 19 Aux Output............................................................................................................ 20 Console Mics ........................................................................................................ 20 Console Speaker.................................................................................................... 20 Automatic Gain Control........................................................................................ 21 Noise Reduction.................................................................................................... 21 View Phone and Software Information ........................................................ 21 Peripheral Devices ................................................................................................ 22 Location Name...................................................................................................... 35 Character Entry ..................................................................................................... 35 This Phone # ........................................................................................................ 35 Save ...................................................................................................................... 35 Phone System .......................................................................................................... 36 Using the VTX Subwoofer.................................................................................... 22 Using the Extended Microphones......................................................................... 22 Using the Polycom Wireless Microphone System................................................ 23 Troubleshooting ...................................................................................................... 24 Flash Timing ......................................................................................................... 36 Caller ID................................................................................................................ 36 Modem Setup ........................................................................................................ 36 Wideband Quality Monitor.....................................................................................37 Passcode .................................................................................................................... 38 No Dial Tone......................................................................................................... 24 SoundStation VTX 1000 Does Not Ring .............................................................. 24 Cannot Connect In Wideband Mode..................................................................... 24 No Caller ID.......................................................................................................... 25 Flickering LCD ..................................................................................................... 25 Quick Keypad Input Is Not Registered ................................................................. 25 Muffled or "In a Well" Reception ......................................................................... 25 Variable Sound Quality ......................................................................................... 25 Problematic Sound Quality or No Sound.............................................................. 26 Excessive Noise .................................................................................................... 26 Remote Party Cannot Hear You ............................................................................ 26 Reverting to Narrowband...................................................................................... 27 Short Silences, Echoes, or Clipped Speech .......................................................... 27 Physical Damage................................................................................................... 27 For Best Performance........................................................................................... 28 Maintenance ............................................................................................................ 28 Assign a Passcode ................................................................................................. 38 Remove a Passcode ............................................................................................... 38 Assign a New Passcode......................................................................................... 39 Diagnostics ............................................................................................................... 40 Mic Test ................................................................................................................ 40 Console Speaker Test ............................................................................................ 40 External Speaker Test ........................................................................................... 41 Aux In and Aux Out Specification Table ............................................................. 41 Modem Statistics .................................................................................................. 42 Restore All Defaults.............................................................................................. 43 Software .................................................................................................................... 44 Upgrade Software ................................................................................................. 44 Configure Dialing Number ................................................................................... 45 Configure as DL Server ........................................................................................ 45 Specifications and Warranty Information.......................................... 47 Limited Warranty and Limitation of Liability ............................................ 48 FCC Rules ................................................................................................................... 50 Canadian Department of Communications Notice .................................... 50 US Telco Requirements ....................................................................................... 51 REN .............................................................................................................................. 51 Automatic Dialing .................................................................................................. 51 Telco Connector ....................................................................................................... 52 Canadian Telco Requirements........................................................................... 52 CE Mark R & TTE Directive ................................................................................. 53 Australia .................................................................................................................... 54 Japan ......................................................................................................................... 54 Administrator's Guide .................................................................................... 29 Parts List.................................................................................................................... 30 Connection Diagram ............................................................................................. 31 Administrative Setup Overview ...................................................................... 32 Access Administrative Setup ................................................................................ 33 Select an Item to Display ...................................................................................... 33 Administrative Setup Navigation Overview .............................................. 34 From the Admin Setup Menu................................................................................ 34 From a Submenu ................................................................................................... 34 From an Item Screen............................................................................................. 34 Enter Location Information ................................................................................ 35 User's Guide 1 SoundStation VTX 1000 Operation Manual User's Guide Introduction Polycom Has Revolutionized Voice Conferencing... Again. The revolutionary SoundStation VTX 1000TM is the world's first conference phone that automatically adapts to each meeting environment enabling amazingly clear voice quality for all participants. The SoundStation VTX 1000 features: Amazing Room Coverage Allows participants to automatically be heard by remote participants when speaking from 2ft or even 20ft away from the microphone. Revolutionary Voice Quality If 2 SoundStation VTX 1000 units are connected together, the call automatically enters Wideband Mode delivering life-like presence via VTX Wideband! Removes Annoying Background Noises Automatically reduces PC, projector fan, and other noises from the meeting room for clear sound quality. Handset Quality Conference Calls Automatically turns off the mics that are furthest away from the speaker to remove the "in the well" sound. all other telephones Narrowband 300 - 3300 Hz Polycom VTX Wideband 80-7000 Hz 100 300 3500 7000 Range of Human Speech Frequency (Hz) Acoustic Clarity Technology Polycom's legendary technology that Narrowband automatically- 3300 Hz allows two people to 300 speak at the same time. 100 300 3500 7000 of Human Speech Maximum RangeFrequency (Hz) Configuration Flexibility Independent input and output, Bass/Treble controls, and internal mic and speaker control for multiple uses and applications including external speakers, so you can be assured that your conference provides amazingly clear voice quality for all participants. SoundStation VTX 1000 is Future-Proof The SoundStation VTX 1000 platform also provides investment protection by enabling software downloads for future voice enhancements and other media collaboration applications. SoundStation VTX 1000 Key Features Summary Automatic Gain Control High-Fidelity VTX Wideband Dynamic Noise Reduction Gated Microphones with Intelligent Microphone Mixing Acoustic Clarity Technology User Selectable Auxiliary Audio Input and Output Options Dial-Up Software Download Functionality Backlit Graphical LCD Phone Book with Search/ Sort Functions Bass and Treble Controls And much more . . . SoundStation VTX 1000 Operation Manual User's Guide 3 User's Guide SoundStation VTX 1000 Interface LEDs Green ­ Your call is in progress Blinking Green ­ A call is incoming. Red ­ Your call is muted. Blinking Red ­ Your call is on hold. Buttons Menu Button Displays a menu of settings and options Exit Button Exits from current screen to previous level Answer a Call Press the (Phone) button to pick up an incoming call. Manage a Call Receiving an Additional Call If you are on a call when another call is received, you may or may not hear a Call Waiting tone and/or see Caller ID. If you are on a regular, narrowband call, and the most common types of Call Waiting and Caller ID* are ordinarily provided to you through your phone network, then these services will work in the usual way, as specified by your provider. (Note that it is not possible to join the incoming call to the ongoing one.) Important: If you are on a wideband call, Call Waiting and Caller ID are unavailable and Call Waiting signals will actually disrupt wideband operation, preventing you from maintaining a wideband connection. It is highly recommended that Call Waiting be disabled by the phone company (or PBX administrator) for lines used for VTX 1000 wideband calls. * Namely, Telcordia (formerly Bellcore) Standard Type I Caller ID. Scroll Buttons Navigate up or down through displayed lists Select Button Select a highlighted item from a menu Volume Buttons Adjust the speaker and ringer volume (See pg. 9.) Conference Button Call, join, or hang-up additional call participants on properly configured enterprise phone networks (see pg. 9) Dialing Keypad Enter numbers or letters Mute Button Turn mute on or off (See pg. 6.) The three LEDs blink green when the phone rings. When you answer a call from another VTX phone, your SoundStation VTX 1000 tests the quality of your line, and then initiates a wideband connection. This process takes 12 seconds, during which you hear music, and both ends of the call are icon unable to converse. The is displayed once a wideband connection has been established. Note: If you have a high quality line you can change the line testing process from 12 seconds to 6 seconds. Please see page 36 for details, and refer to the troubleshooting guide for more information on line quality. The subwoofer (see "Using the VTX Subwoofer", pg. 22) allows you to experience the full spectrum of wideband sound. Dial a Call Soft Keys Select the actions that are currently displayed Phone Button Answer an incoming call, get a dial tone, initiate an entered call, or hang up a call LCD SoundStation VTX 1000 Operation Manual SP DIAL Ready This Phone's Number Soft Key Functions Actions you can currently take, based on the state of the phone PH BOOK REDIAL OR Dial Tone Dialing Editable Dialing 1 Dial the phone number. Multipoint Conference Bridging The SoundStation VTX1000 is a conference phone and can only perform multipoint bridged conference calls on a properly configured enterprise phone network or when multipoint calls are 1 Press the placed through a conference bridge or a bridging service. Please contact your telephone system administrator for further details. (Phone) button to get a dial tone. Each number is dialed when you press it. 2 Dial the phone number. If you make an error, press the ADV SAVE Edit an Entry 1 Highlight the entry you want SAVE SAVE < DEL > ADV (see "Find an Entry," pg. 12), SAVE and then press the SELECT button. 2 Press the CHANGE soft key. 3 Proceed to edit the contents as described 23 Charles White 5555559876 CHANGE REMOVE DIAL < DEL < DEL PAUSE 847769837_ BACK Charles White 5555559876 Charles White Speed Dial #: PAUSE 24 24 SAVE OK in "Add a New Entry," pg. 13. displayed Speed Dial number. Charles White 847769837_ Remove an Entry 1 Make sure that the entry you want is You will be returned to the Phone Book list, with your new entry included. Note: To assign a different Speed Dial number, see "Assign a Speed Dial Number," below. Speed Dial #: BACK OK highlighted (see "Find an Entry," pg. 12), and then press the SELECT button. 23 Charles White 23 Charles White 5555559876 5555559876 CHANGE CHANGE REMOVE REMOVE DIAL DIAL 2 Press the REMOVE soft key. 3 You'll be asked to confirm by pressing Assign a Speed Dial Number If you do not want to use the automatically assigned Speed Dial number (above), you can change it. Enter the desired Speed Dial number with the number buttons, or use the or buttons to scroll through available Speed Dial numbers. OK before the entry is removed and you are returned to the Phone Book list. If you don't wish to remove the entry, press the CANCEL soft key instead, and the entry will be kept. REMOVE FROM PH BOOK? REMOVE FROM PH BOOK? 23 Charles White 23 Charles White CANCEL CANCEL OK OK Charles White 847769837_ BACK Speed Dial #: 24 34 28 OK Exit the Phone Book In the entry view press the EXIT button to return to the Phone Book list view. Use EXIT to move from the Phone Book list view back to the Ready Screen, the Call Screen, or another previous display. Charles White 847769837_ BACK SoundStation VTX 1000 Operation Manual BACK OK To leave the New Entry screen without saving, press the EXIT button. You will be returned to the Phone Book list. 14 15 SoundStation VTX 1000 Operation Manual If you choose a Speed Dial number that has already been assigned to another entry, you will be asked whether you wish to reassign the Speed Dial number to the new entry. Press OK to do so and return to the Phone Book list, or CANCEL to back up one screen and choose another number. Speed Dial #: OK Charles White 847769837_ Speed Dial #: BACK LIGHT User's Guide User's Guide Adjust the Settings Access the Settings Press the MENU button. With "Settings" highlighted, press the SELECT button. The Settings Menu will appear. Main Menu Back Light The SoundStation VTX 1000 screen offers back lighting for easy viewing in dim light environments. Use this setting to turn the back light use display style ON or OFF. BACK On LIGHT OFF ON On BACK LIGHT LANGUAGE On OFF LANGUAGE English English LANGUAGE OFF ON ON SAVE SAVE SAVE SAVE SAVE SAVE SAVE SAVE SAVE SAVE SAVE SAVE SAVE SAVE SAVE Settings Phone Book Audio Setup This Phone Settings Phone Book Audio Setup This Phone Ringer Type Select a Setting to Display From the Settings Menu, use the or buttons to highlight the desired setting, and press the SELECT button. Settings Menu You can select from 10 ringer options and OFF for Sound Station VTX 1000. Each ringer type is briefly auditioned when it is first displayed while pressing the or soft keys. RINGER TYPE English RINGER TYPE Default Classic RINGER TYPE TONE PULSE Default TONE PULSE Tone PULSE Tone TONE TONE PULSE PULSE PULSE SettingsSETTINGS Back Light Phone Book RingerSetup Audio Type This Phone Contrast Settings Tone Pulse Phone Book Contrast Audio Setup This Phone SETTINGS Contrast To adjust the visibility of the screen, increase or decrease contrast with the ­ or + soft keys. CONTRAST Tone TONE CONTRAST Adjust a Setting 1 Depending on the setting, use your soft keys to Turn the Back Light Off or On Select a Ringer Type ( or ) Adjust the screen Contrast (­ or +) SoundStation VTX 1000 Operation Manual Phone Book Audio Setup OFF ON This Phone Admin Setup SAVE SAVE SAVE + + Settings Phone Book+ Audio Setup CONTRAST TONE This Phone Access the Audio Settings Press the MENU button. Use the button to highlight "Audio Setup," then press the SELECT button. Main Menu 2 Important: Press the SAVE soft key or SELECT button to apply the new adjustment and return to the Settings Menu. Otherwise, you can use the EXIT button or MENU button to return to the Settings Menu or Main Menu, but your new setting will not be saved. The Audio Setup Menu will appear. Settings Phone Book Audio Setup This Phone Settings Phone Book Audio Setup This Phone Phone Book Audio Setup This Phone Admin Setup Details of each setting's purpose and options follow. 16