Administrator's Guide for the V500 System Version 8.5 May 2006 Edition 3725-21743-006/A Version 8.5 Trademark Information Polycom® and the Polycom logo design are registered trademarks of Polycom, Inc. V500TM, Global Management SystemTM, People+Content IPTM, SirenTM, and V2IU are trademarks of Polycom, Inc. in the United States and various other countries. All other trademarks are the property of their respective owners. Patent Information The accompanying product is protected by one or more U.S. and foreign patents and/or pending patent applications held by Polycom, Inc. © 2006 Polycom, Inc. All rights reserved. Polycom Inc. 4750 Willow Road Pleasanton, CA 94588-2708 USA No part of this document may be reproduced or transmitted in any form or by any means, electronic or mechanical, for any purpose, without the express written permission of Polycom, Inc. Under the law, reproducing includes translating into another language or format. As between the parties, Polycom, Inc. retains title to, and ownership of, all proprietary rights with respect to the software contained within its products. The software is protected by United States copyright laws and international treaty provision. Therefore, you must treat the software like any other copyrighted material (e.g. a book or sound recording). Every effort has been made to ensure that the information in this manual is accurate. Polycom, Inc. is not responsible for printing or clerical errors. Information in this document is subject to change without notice. About this Guide The Administrator's Guide for the V500TM System is for administrators of the V500 system who need to configure, customize, manage, and troubleshoot the V500 system. The following related documents for the V500 system are available at www.polycom.com/videodocumentation: · · · · Setting Up the System, which describes how to set up the hardware Getting Started Guide for the V500 System, which describes how to perform video conferencing tasks Setup Sheets, which describe how to install optional hardware Release Notes For support or service, please contact your Polycom® distributor or go to Polycom Support at www.polycom.com/support. Polycom recommends that you record the serial number and option key of your V500 system here for future reference. The serial number for the system is printed on the unit. System Serial Number: ____________________________________________ Option Key: ____________________________________________________ iii Administrator's Guide for the V500 System iv Contents 1 Introducing the V500 System . . . . . . . . . . . . . . . . . . . . . . . 1-1 System Components . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Key Features . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Industry-Leading Audio and Video Quality . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Rich Conference Experience . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Enhanced User Experience . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Easy Installation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Security and Network Management . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-1 1-2 1-2 1-3 1-3 1-3 1-4 2 Setting Up Your System Hardware . . . . . . . . . . . . . . . . . . . 2-1 V500 System Back Panel View . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Positioning the System . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Connecting the Monitor . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Connecting the System to the Network . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Connecting to the LAN . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Connecting to the ISDN BRI Network . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Connecting Headphones . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Installing Batteries in the Remote Control . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Powering On the System . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-1 2-2 2-2 2-3 2-3 2-3 2-4 2-4 2-4 3 Configuring Network Use . . . . . . . . . . . . . . . . . . . . . . . . . 3-1 Using the Setup Wizard . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-1 Configuring LAN Properties . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-2 Setting Up Your IP Network Connection . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-4 Calling Within an Intranet . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-5 Calling Through a Cable or DSL Modem . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-5 Calling Through a Network Router . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-6 Configuring Router Port Forwarding . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-7 Configuring Firewall and NAT Properties . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-11 H.460 NAT Firewall Traversal . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-13 Calling Through a Router, Using a DMZ . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-14 Configuring IP Network Support . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-15 Configuring H.323 Settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-15 Configuring Integration with Avaya Networks . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-17 Configuring the System to Use a Gateway . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-18 Configuring SIP Settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-20 v Administrator's Guide for the V500 System Integration with Microsoft Live Communications Server (LCS) . . . . . . . . . . . . . . Adding and Removing Microsoft LCS Contacts . . . . . . . . . . . . . . . . . . . . . . . . . . . Configuring Quality of Service (QoS) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Configuring Your ISDN Connection . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Preparing Your ISDN Network . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Configuring the ISDN Network Interface . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Configuring Call Preferences . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Configuring Dialing Order Settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Configuring the Global Directory . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Configuring the Directory Server Settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Setting the Dialing Rules . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Placing a Test Call . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Checking System Status . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Keeping your Software Current . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-21 3-22 3-23 3-24 3-24 3-25 3-27 3-29 3-31 3-31 3-32 3-32 3-33 3-33 4 Customizing the V500 System . . . . . . . . . . . . . . . . . . . . . . 4-1 Designing Video Behaviors . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-1 Configuring Camera Settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-2 Configuring the Monitor . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-3 Using Dual Monitor Emulation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-5 Adjusting the Monitor's Color Balance, Sharpness, and Brightness . . . . . . . . . . . . 4-6 Preventing Monitor Burn-In . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-7 Displaying Content with People+Content IP . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-7 Designing Audio Behaviors . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-9 Designing the User Experience . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-10 Managing User Access to Settings and Features . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-11 Setting the Room and Remote Access Passwords . . . . . . . . . . . . . . . . . . . . . . . . . . 4-11 Screens that Require the Room Password for Access . . . . . . . . . . . . . . . . . . . . . . . 4-12 Letting Users Customize the Workspace . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-13 Limiting What Users Can Do With the System . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-13 Using the System for Specialized Applications . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-14 Setting Passwords and Security Options . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-14 Enabling AES Encryption . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-16 Configuring Call Settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-16 Setting the Call Answering Mode . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-17 Configuring Directory Settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-18 Setting Date, Time, and Location . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-19 Customizing the Workspace Appearance . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-21 Designing the Home Screen . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-21 Displaying Contacts on the Home Screen . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-23 Adding Marquee Text . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-24 Adding Screen Saver Text . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-25 Adding a Screen Saver News Feed . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-26 Adding a Screen Saver Logo . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-26 Changing System Appearance . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-27 Setting Ring Tones and Alert Tones . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-27 Configuring Remote Control Behavior . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-28 Configuring Closed Captioning . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-29 vi Contents Audio Options for Closed Captioners . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Providing Closed Captions for Conferences . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Providing Captions Via the V500 web interface . . . . . . . . . . . . . . . . . . . . . . . . . . . Providing Captions Via a Telnet Session . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Getting Started with Calling . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . ...