User manual POLYCOM VIEWSTATION MP

ViewStation User Guide ViewStation User Guide November 2001 Edition 3725-10755-001 Important Information © 2001 Polycom, Inc. All rights reserved. No part of this document may be reproduced or transmitted in any form or by any means, electronic or mechanical, for any purpose, without the express written permission of Polycom, Inc. Under the law, reproducing includes translating into another language or format. As between the parties, Polycom, Inc. retains title to, and ownership of, all proprietary rights with respect to the software contained within its products. The software is protected by United States copyright laws and international treaty provision. Therefore, you must treat the software like any other copyrighted material (e.g, a book or sound recording). Warning This is a Class A product. In a domestic environment, this product may cause radio interference, in which case the user may be required to take adequate measures. Other Restrictions You shall not allow any third party to 1) decompile, disassemble, or otherwise reverse- engineer or attempt to reconstruct or discover any source code or underlying ideas or algorithms of the software by any means whatsoever or 2) remove any product. Trademark Information Polycom®, ShowStation®, and the Polycom logo design are registered trademarks, and ViewStationTM is a trademark of Polycom, Inc. in the United States and various other countries. ADTRAN® is a registered trademark and Expert ISDNTM is a trademark of ADTRAN, Inc. All other trademarks are the property of their respective owners. Every effort has been made to ensure that the information in this manual is accurate. Polycom, Inc. is not responsible for printing or clerical errors. Information in this document is subject to change without notice. Patent Information The accompanying product is protected by one or more U.S. and foreign patents and patents pending held by Polycom, Inc. Warranty Polycom, Inc. warrants its products to be free of defects in materials and factory workmanship for a period of thirty-six (36) months from date of purchase. This warranty does not apply to damage to products resulting from accident, misuse, service, or modification by anyone other than a Polycom, Inc. authorized service facility/dealer. The warranty is limited to the original purchaser and is not transferable. Any liability of Polycom, Inc. or its suppliers with respect to the product or the performance thereof under any warranty, negligence, strict liability, or other theory will be limited exclusively to product repair or replacement as provided above. Except for the foregoing, the product is provided "as is" without warranty of any kind including, without limitation, any warranty of merchantability or fitness for a particular purpose. The entire risk of the quality and performance of the software programs contained in the system is with you. Limitation of Remedies and Damages Polycom, Inc., its agents, employees, suppliers, dealers, and other authorized representatives shall not be responsible or liable with respect to the product or any other subject matter related thereto under any contract, negligence, strict liability, or other theory for any indirect, incidental, or consequential damages, including, but not limited to, loss of information, business, or profits. The law of certain states or nations does not permit limitation or exclusion of implied warranties and consequential damages, so the above limitations, disclaimers, or exclusion may not apply to you. This warranty gives you special legal rights. You may also have other rights that vary by state and nation. Important Safeguards Read and understand the following instructions before using the system: · Close supervision is necessary when the system is used by or near children. Do not leave unattended while in use. · Only use electrical extension cords with a current rating at least equal to that of the system. · Always disconnect the system from power before cleaning and servicing and when not in use. · Do not spray liquids directly onto the system when cleaning. Always apply the liquid first to a static-free cloth. · Do not immerse the system in any liquid or place any liquids on it. · Do not disassemble this system (except as instructed in the manufacturer's instructions). To reduce the risk of shock and to maintain the warranty on the system, a qualified technician must perform service or repair work. · Connect this appliance to a grounded outlet. · In case of lightning storms, disconnect the telephone line cord from the system, and only connect the system to surge-protected power outlets. · Keep ventilation openings free of any obstructions. · SAVE THESE INSTRUCTIONS. Plug Acts as Disconnect Device The socket outlet to which this apparatus is connected must be installed near the equipment and must always be readily accessible. Regulatory Notices FCC Notice This equipment has been tested and found to comply with the limits for a Class A digital device, pursuant to Part 15 of the FCC Rules. These limits are designed to provide reasonable protection against harmful interference when the equipment is operated in a commercial environment. This equipment generates, uses, and can radiate radio frequency energy and, if not installed and used in accordance with the instruction manual, may cause harmful interference to radio communications. Operation of this equipment in a residential area is likely to cause harmful interference, in which case the user will be required to correct the interference at his own expense. Changes or modifications not expressly approved by Polycom could void the user's authority to operate this equipment. · This equipment complies with Part 68 of the FCC Rules. On the bottom of this equipment is a label that contains, among other information, the FCC registration number and Ringer Equivalence Number (REN) for this equipment. If requested, provide this information to your telephone company. · Before connecting your unit, you must inform your telephone company of the following information: Port ID Loop Start ("POTS" Port) · REN/SOC 0.5 USOC RJ11C · · FCC compliant telephone cords and modular plugs are provided with this equipment. This equipment is designed to be connected to the telephone network or premises' wiring using a compatible modular jack, which is Part 68 compliant. See installation instructions for details. The REN is useful to determine the quantity of devices that may be connected to the telephone line. Excessive REs on the telephone line may result in the devices not ringing in response to an incoming call. In most, but not all areas, the sum of REs of all devices that may be connected to a line, as determined by the total RENs, contact the local telephone company. If your ViewStation causes harm to the telephone network, the telephone company will notify you in advance that temporary discontinuance of service may be required. However, if advance notice is not practical, you will be notified as soon as possible. You will be advised of your right to file a complaint with the FCC if you believe it is necessary. · · · · Your telephone company may make changes in its facilities, equipment, operations, or procedures that could affect the operation of your equipment. If they do, you will be given advance notice so as to give you an opportunity to maintain uninterrupted service. If you experience trouble with this equipment, ViewStation, please contact your equipment provider for repair/warranty information. If your equipment is causing harm to the telephone network, the telephone company may request that you disconnect the equipment until the problem is resolved. There are no user-serviceable parts inside the videoconferencing unit, remote control, microphone pod, or power supply. This equipment may not be used on a public coin service provided by the telephone company. Connection to party lines is subject to state tariffs. Contact your state public utility commission or corporation commission for information. Underwriters Laboratories Statement The system is intended to be powered only by the accompanying power supply unit. CE Mark R&TEE Directive: This ViewStation and ViewStation product line has been marked with the CE mark. This mark indicates compliance with EEC Directives 89/336/EEC, 73/23/EEC 1999/5/EC. A full copy of the Declaration of Conformity can be obtained from Polycom Ltd. 270 Bath Road, Slough UK, SL1 4DX. Declaration of Conformity: Hereby, Polycom, Ltd. declares that this ViewStation and ViewStation product line is in compliance with the essential requirements and other relevant provisions of Directive 1999/5/EC. Konformitetserklæring: Hermed erklærer Polycom, Ltd., at indestående ViewStation and ViewStation product line er i overensstemmelse med de grundlæggende krav og de relevante punkter i direktiv 1999/5/EF. Konformitätserklärung: Hiermit erklärt Polycom. Ltd., dass der ViewStation and ViewStation product line die grundlegenden Anforderungen und sonstige maßgebliche Bestimmungen der Richtlinie 1999/5/EG erfüllt. Vaatimustenmukaisuusvakuutus: Polycom, Ltd. vakuuttaa täten, että ViewStation and ViewStation product line on direktiivin 1999/5/EC keskeisten vaatimusten ja sen muiden tätä koskevien säännösten mukainen. Déclaration de conformité : Par la présente, Polycom, Ltd. déclare que ce ViewStation and ViewStation product line est conforme aux conditions essentielles et à toute autre modalité pertinente de la Directive 1999/5/CE. Dichiarazione di conformità: Con la presente Polycom, Ltd. dichiara che il ViewStation and ViewStation product line soddisfa i requisiti essenziali e le altre disposizioni pertinenti della direttiva 1999/5/CE. Verklaring van overeenstemming: Hierbij verklaart Polycom, Ltd. dat diens ViewStation and ViewStation product line voldoet aan de basisvereisten en andere relevante voorwaarden van EG-richtlijn 1999/5/EG. Declaração de Conformidade: Através da presente, a Polycom, Ltd. declara que este ViewStation and ViewStation product line se encontra em conformidade com os requisitos essenciais e outras disposições relevantes da Directiva 1999/5/CE. Declaración de conformidad: Por la presente declaración, Polycom, Ltd. declara que este ViewStation and ViewStation product line cumple los requisitos esenciales y otras cláusulas importantes de la directiva 1999/5/CE. Överensstämmelseförklaring: Polycom, Ltd. förklarar härmed att denna ViewStation and ViewStation product line överensstämmer med de väsentliga kraven och övriga relevanta stadganden i direktiv 1999/5/EG. Omnitel Statement THE SOFTWARE PROGRAMS CONTAINED OR DESCRIBED HEREIN ARE CONFIDENTIAL INFORMATION AND PROPRIETARY PRODUCTS OF POLYCOM OR ITS LICENSORS. Contents Preface -- How To Use This Guide ViewStation Basics........................................................................................... xiv Usability Conventions.......................................................................... xv Getting Started What You Need to Get Started ........................................................................ 1 Power Source...................................................................................... 2 NT-1 Device ........................................................................................ 2 What's in the Box ............................................................................................. 2 Using the Remote Control................................................................................ 3 Setting Up the ViewStation .............................................................................. 3 Connecting the ViewStation to the ISDN or DCP Network ................. 4 ViewStation H.323 with Quad BRI ......................................... 5 ViewStation H.323 with Avaya DCP....................................... 5 ViewStation 128 ..................................................................... 6 Connecting the ViewStation H.323 with V.35 to a Network ................ 7 Connecting the V.35 Network Interface Module to the ViewStation ...................................................................... 7 Connecting the V.35 Network Interface Module to the V.35 DCE ......................................................................... 7 Connecting the ViewStation to an Ethernet LAN ................................ 8 Initial System Configuration ............................................................................. 9 Setup Common to all ViewStations..................................................... 9 Network Status Indicators ................................................................................ 26 Using the ViewStation Help.............................................................................. 28 Using ViewStation Help....................................................................... 28 Technical Support ............................................................................... 29 Optional Configurations User Setup ....................................................................................................... 31 Admin Setup..................................................................................................... 34 General Setup ..................................................................................... 35 Video Network..................................................................................... 39 ViewStation H.323 with Quad BRI ......................................... 39 ViewStation H.323 with Avaya DCP....................................... 47 ViewStation 128 ..................................................................... 54 ViewStation H.323 with V.35.................................................. 57 LAN/H.323........................................................................................... 64 LAN/Internet ........................................................................... 64 © Polycom, Inc. vii ViewStation User Guide H.323 Setup ........................................................................... 66 Gateway ................................................................................. 69 Gatekeeper............................................................................. 70 Dialing Speeds ....................................................................... 71 Quality of Service (QoS) and Firewalls .................................. 72 SNMP ..................................................................................... 73 Global Address....................................................................... 75 Global Management ............................................................................ 84 GMS Setup............................................................................. 85 Global Management Information ............................................ 87 Data Conference ................................................................................. 87 Telephone & Audio.............................................................................. 88 Video/Camera ..................................................................................... 90 Security ............................................................................................... 93 Software/Hardware.............................................................................. 95 Software Information .............................................................. 95 Hardware Information ............................................................. 96 System Options ...................................................................... 96 Using the ViewStation Placing and Answering Calls............................................................................ 97 Main Calling Screen ............................................................................ 97 ViewStation Network Line Indicators ...................................... 98 Placing a Video Call ............................................................................ 99 Placing a Video Call Manually ................................................ 100 Placing a Video Call Using Speed Dial .................................. 102 Placing a Video Call From the Web lnterface......................... 104 Using the Address Book...................................................................... 104 Adding New Entries to the Address Book .............................. 104 Editing an Existing Entry in the Address Book ....................... 107 Deleting an Entry from the Address Book .............................. 108 Transferring an Address Book................................................ 109 Using the Global Address Book .......................................................... 110 Using Multi-Point Address Book Entries................................. 110 Placing a Video Call Using the Address Book........................ 111 Placing a Video Call from the Web Interface.......................... 112 Placing Telephone Calls with the ViewStation ................................................. 113 Placing a Telephone Call .................................................................... 113 Answering a Video Call ....................................................................... 114 Manual.................................................................................... 114 Auto-Answer ........................................................................... 114 Placing Multi-Point Calls (ViewStation MP Only) ................................ 114 Adding a Telephone Call to a Video Call............................................. 116 ViewStation User Guide viii www.polycom.com Multi-Point Viewing Modes............................................................................... 118 Using Chair Control in a Multi-Point Call............................................. 119 Using a ViewStation with a StreamStation....................................................... 121 Starting a Webcast.............................................................................. 122 Ending a Webcast ............................................................................... 123 Displaying ChatBack Messages.......................................................... 124 Adjusting Cameras and Sound ........................................................................ 125 Selecting ViewStation Cameras.......................................................... 125 Pan, Tilt, and Zoom for the ViewStation Camera................................ 127 Setting Camera Presets ...................................................................... 127 Automatic Voice Tracking ................................................................... 128 Automatic Tracking of Camera Presets .............................................. 128 Adjusting Sound .................................................................................. 129 Positioning Microphone Pods.............................................................. 129 Sending Snapshots .......................................................................................... 129 Snapshot Timeout ............................................................................... 130 Using Optional Equipment ............................................................................... 130 Using the ViewStation with a PC Connecting The PC to a LAN Through the ViewStation .................................. 134 PC Network Properties........................................................................ 135 Connecting The ViewStation to a Stand-Alone PC .......................................... 136 Using the ViewStation Web Interface............................................................... 139 Select and View a Presentation .......................................................... 139 Sending Snapshots to the ViewStation ............................................... 145 Viewing Snapshots from the ViewStation ........................................... 145 Closed Caption.................................................................................... 146 Accessing and Using Closed Caption .................................... 146 Usage Information and Restrictions About Closed Caption ... 147 Using Microsoft NetMeetingTM ............................................................ 147 NetMeeting Application Sharing............................................. 149 H.323 Video Calls with NetMeeting........................................ 149 System Information and Remote Management................................... 149 Placing a Call from the ViewStation Web Interface................ 150 ViewStation Web Interface Icons ........................................................ 153 ViewStation Software ....................................................................................... 165 Downgrading Software........................................................................ 165 Upgrading Software ............................................................................ 165 Upgrading Software over ISDN.............................................. 165 Upgrading Software over the LAN ......................................... 166 Using Visual Concert PC.................................................................................. 168 © Polycom, Inc. ix ViewStation User Guide System Information and Diagnostics System Information .......................................................................................... 171 Diagnostics....................................................................................................... 172 Network Stats ...................................................................................... 173 Advanced Stats ................................................................................... 173 Call Status ........................................................................................... 173 Color Bar ............................................................................................. 174 Audio ................................................................................................... 174 Near End Loop .................................................................................... 174 Far End Loop....................................................................................... 174 Reset System ...................................................................................... 175 Troubleshooting General Problems ............................................................................................ 177 Audio ................................................................................................................ 178 Video ................................................................................................................ 180 Network and Communications ......................................................................... 182 IMUX ................................................................................................................ 184 LAN/Intranet ..................................................................................................... 185 Presentations ................................................................................................... 186 System Control................................................................................................. 188 Network Address Translation Before You Start Configuring NAT ................................................................... 189 Setting up NAT ................................................................................................. 189 Video and Audio Input and Output Levels Video Levels..................................................................................................... 191 Video Output Levels ............................................................................ 191 Video Input Levels............................................................................... 191 Audio Levels..................................................................................................... 191 Audio Output Levels ............................................................................ 191 Audio Input Levels............................................................................... 192 V.35 Technical Information General V.35 Information ................................................................................. 193 Serial Interface Control Signals........................................................... 193 State Machine ..................................................................................... 194 ViewStation User Guide x www.polycom.com Dial Out State Machine ....................................................................... 194 In-bound Call State Machine............................................................... 195 Nondialed User-Initiated Call State Machine ...................................... 197 Nondialed Network-Initiated Call State Machine................................. 198 Crypto Resync..................................................................................... 199 V.35 Cabling Diagram and Schematic ............................................................ 200 ISDN Information Sample NT-1 Settings ...................................................................................... 203 ISDN Switches ................................................................................................. 205 ISDN Errors...................................................................................................... 205 Optional Equipment Configuration StreamStation Configuration ............................................................................ 211 Using a ShowStation IP .................................................................................. 213 Glossary ABC.................................................................................................................. 215 DEF .................................................................................................................. 218 GHIJK............................................................................................................... 221 LMN.................................................................................................................. 224 OPQ ................................................................................................................. 225 RST .................................................................................................................. 226 UVW................................................................................................................. 227 XYZ .................................................................................................................. 228 Index..........................................................................................................................229 © Polycom, Inc. xi ViewStation User Guide ViewStation User Guide xii www.polycom.com Preface -- How To Use This Guide Preface -- How To Use This Guide Thank you for purchasing a Polycom ViewStation! Soon you will discover that video communications using the ViewStation is easy, fun, and productive. Polycom ViewStations are the most easy to use video communications systems on the market today. This User Guide provides information about setting up and using the following Polycom ViewStation products: · · · · · · ViewStation H.323 with stand-alone IP ViewStation H.323 with a Quad BRI network interface module ViewStation 128 with single ISDN ViewStation H.323 with a V.35 network interface module ViewStation H.323 with Avaya DCP network interface module ViewStation MP -- ViewStation with Quad BRI or Avaya DCP with Multi-Point enabled software. If you purchased a ViewStation SP or ViewStation SP384, see the ViewStation SP or SP384 User Guide. If you purchased a ViewStation FX or VS4000, see the ViewStation FX and VS4000 User Guide. Each ViewStation product has a document called a QuickStart card, which is shipped in the box with your ViewStation. The QuickStart card illustrates how to connect the required cables and optional equipment to the ViewStation. © Polycom, Inc. xiii ViewStation User Guide Preface -- How To Use This Guide ViewStation Basics The Graphic User Interface (GUI) is designed for ease of use. The following table is a definition of key icon functions: Icon Icon Name Function The purpose of the Text Tab is to enable the user to enter alphanumeric characters into the ViewStation. Numbers are entered with the remote control. To enter alpha characters press the SELECT button on the remote control. The SELECT button shown is on the remote control. The Network Connectivity Error icon indicates severe packet loss between the near end and the far end ViewStations. The Call Speed Indicators illustrate the call speed of the near end or the far end ViewStation. Speeds may be set from the Dialing Speeds screen. See Dialing Speeds on page 71. The Network Line Indicators are shown when the ViewStation is powered on. Yellow Box: Checking line status Red Down Arrow: Error in network link Green Up Arrow: Line is connected Text Tab Select Button Network Connectivity Error Call Speed Indicators Network Line Indicator ViewStation User Guide xiv www.polycom.com Preface -- How To Use This Guide Usability Conventions This guide uses navigational conventions to make ViewStation setup and troubleshooting easy. These conventions are marked in BOLD for each screen followed by a greater than symbol (>) to indicate navagation. Figure A is an example of this convention. To view the User Setup options, go to System Info > User Setup. Figure A: Conventions Flow Example © Polycom, Inc. xv ViewStation User Guide Preface -- How To Use This Guide ViewStation User Guide xvi www.polycom.com Getting Started 1 This chapter explains what you need to get started, what's in the box, how to use the remote control, how to up the ViewStation, how to configure the ViewStation for a specific network interface, and how to use ViewStation help. What You Need to Get Started The following items are required: · · · A television monitor A network connection A power source Additionally, the following items are required for each ViewStation as listed below: · · ViewStation H.323 -- A Local Area Network (LAN) Ethernet connection. ViewStation H.323 with optional Quad BRI network interface module -- Up to four ISDN lines from the ISDN service provider and an optional Ethernet LAN connection if H.323 is used. ViewStation H.323 with optional Avaya DCP network interface module -- Up to four DCP lines from a Definity PBX. The ViewStation DCP uses the wall jack ports connected to the Lucent Definity PBX and an optional Ethernet LAN connection if H.323 is used. ViewStation 128 -- An ISDN line for up to 128 Kbps video communications and an optional Ethernet LAN connection if H.323 is used. ViewStation H.323 with V.35 network interface module -- Access to a Data Communications Equipment (DCE) or Data Service Unit (DSU) and an Ethernet LAN connection if H.323 is used. ViewStation MP (Quad BRI or Avaya DCP with Multi-Point calling, and up to four ISDN or DCP lines) -- A software license · · · · © Polycom, Inc. 1 ViewStation User Guide Chapter 1 Getting Started to enable multi-point calling capability on the ViewStation H.323 with BRI or DCP, and an Ethernet LAN connection if H.323 is used. Note Multi-Point is available for the ViewStation H.323 or ViewStation 128 with a hardware upgrade. Television Monitors Any S-Video or composite television monitor with RCA input ports may be used with the ViewStation. The size of the television monitor should be proportional to the size of the room where the ViewStation is used. One television monitor may be used for video and a second monitor may be used to display graphics. Power Source The ViewStation has an auto-sensing 62-watt external power supply that supports line voltages between 100 and 240 VAC, 50 to 60 Hz. NT-1 Device An ISDN Network Termination (NT-1) device may be required between the ISDN line and the ViewStation if your system is connected to a PBX or an ISDN line in North America, specifically, an ISDN U interface. What's in the Box The following items are included in the box. These items pertain to all ViewStation models. If an item is missing or damaged, contact your reseller. What's in the Box H.323 ViewStation Unit Microphone Pod Remote Control Power Supply with Cord ViewStation Models 512 128 V.35 MP DCP ViewStation User Guide 2 www.polycom.com Chapter 1 Getting Started What's in the Box H.323 QuickStart Card Read Me First Document User Documentation on CDROM Required Cables Optional Cables Miscellaneous Package RJ-45 Cables V.35 Interface Adapter Quad BRI (IMUX) DCP Module Embedded 4-Port MCU RJ-45 White Connector Cable 3 8 ViewStation Models 512 3 8 4 1 128 3 8 V.35 3 8 MP 3 8 4 DCP 3 8 Using the Remote Control The remote control packaged with the ViewStation is an integral part of the unit. Use the remote to highlight and select icons on the television monitor, enter alphanumeric characters in text fields, configure the address book, move the camera, adjust the volume, and place video calls. Remote control functionality is described on the ViewStation QuickStart card. Setting Up the ViewStation Setting up the ViewStation is easy. First, locate the QuickStart card in the ViewStation box. The cable connectors are color-coordinated with the corresponding connectors on the back of the ViewStation and the optional network interface modules. To connect the ViewStation, use the QuickStart card as a guide and follow the steps below. © Polycom, Inc. 3 ViewStation User Guide Chapter 1 Getting Started 1. Place the ViewStation unit on top of the television monitor as shown in Figure 1-1. Ensure that the front lip of the ViewStation unit hangs over the edge of the television monitor. Note Verify that the top surface area on the monitor is adequate to support the ViewStation. The surface area of the television monitor should provide enough support to prevent the ViewStation from sliding off the monitor. Figure 1-1. Placing the ViewStation 2. Connect the required cables to the back of the ViewStation as shown in the ViewStation QuickStart card. 3. Center the microphone pod on a flat surface between the meeting participants and the ViewStation. 4. Connect optional equipment, such as an additional television monitor, a Video Cassette Recorder (VCR), a laptop, or a document camera to the back of the ViewStation. Secure all loose cables with the provided cable tie. This prevents cables from getting tangled. 1. Slide one end of the cable tie through the square plastic cable holder. 2. Attach the square connector to the back of the television monitor. Connecting the ViewStation to the ISDN or DCP Network This section describes how to connect the ViewStation with the following options to an ISDN or DCP network: ViewStation User Guide 4 www.polycom.com Chapter 1 Getting Started · · · ViewStation H.323 with Quad BRI ViewStation H.323 with Avaya DCP ViewStation 128 Before setting up the ViewStation to an ISDN network, ensure all network connectivity issues are tested and resolved. ViewStation H.323 with Quad BRI The ViewStation H.323 with Quad BRI uses up to four ISDN lines for network connectivity and requires a Polycom Quad BRI inverse multiplexer. The Quad BRI provides connectivity at a maximum H.320 data rate of 512 Kbps. Complete the following steps to connect the ViewStation H.323 with Quad BRI to the network: 1. Connect four ISDN lines from RJ-45 wall jacks on the ISDN network to the connectors labeled ISDN S/T on the Quad BRI network interface module. 2. Connect the green-tipped RJ-45 cable to the green RJ-45 port on the back of the ViewStation as shown on the QuickStart card. 3. Connect the opposite end of the green-tipped RJ-45 cable into the green RJ-45 port labeled xon the Quad BRI network interface module. NT-1. If you are connected to an internal phone system, commonly called a PBX, you need to connect the ISDN cables from the Quad BRI network interface module to an ISDN network termination (NT-1) device, which is connected to the ISDN wall jack. For more ISDN information, refer to the Appendix D, ISDN Information," on page 203. Once the interface is properly connected, the ViewStation H.323 with Quad BRI is ready to be configured for Ethernet LAN connectivity. ViewStation H.323 with Avaya DCP The ViewStation H.323 with Avaya DCP uses up to four DCP lines for network connectivity and requires an Avaya DCP inverse multiplexer. The Avaya DCP inverse multiplexer provides connectivity to conduct videoconferences at a maximum H.320 data © Polycom, Inc. 5 ViewStation User Guide Chapter 1 Getting Started rate of 512 Kbps. Complete the following steps to connect the ViewStation H.323 with Avaya DCP to the network: 1. Connect up to four DCP lines from RJ-45 wall jacks on the DCP network to the connectors labeled ISDN S/T on the DCP network interface module. 2. Locate the DCP cable shipped with the DCP network interface module. This cable is identified with one transparent-tipped keyed RJ-45 connector and a black-tipped non-keyed RJ-45 connector. Connect the RJ-45 cable with the black tip to the green RJ-45 port on the back of the ViewStation as shown on the QuickStart card. 3. Connect the opposite end of the keyed, white-tipped RJ-45 cable into the green RJ-45 port labeled xon the DCP network interface module. Once the interface is properly connected, the ViewStation H.323 with Avaya DCP is ready to be configured for Ethernet LAN connectivity. See Connecting the ViewStation to an Ethernet LAN," on page 8. Note The ViewStation MP uses the Polycom Quad BRI network interface module or the Avaya DCP network interface module and up to four ISDN or DCP lines for network connectivity. Use the Quad BRI or Avaya DCP network configurations to connect your ViewStation MP to the network. ViewStation 128 The ViewStation 128 uses a single ISDN line and requires no additional hardware (e.g., network interface module) for ISDN connectivity at a maximum H.320 data rate of 128 Kbps. Complete the following steps to connect the ViewStation 128 to an ISDN network: 1. Connect the green-tipped RJ-45 cable to the green RJ-45 port on the back of the ViewStation 128. 2. Connect the opposite end of the green-tipped cable to an ISDN wall jack. For more ISDN information, refer to "Appendix D, ISDN Information," on page 203. ViewStation User Guide 6 www.polycom.com Chapter 1 Getting Started Once the interface is properly connected, the ViewStation 128 is ready to be configured for Ethernet LAN connectivity. See "Connecting the ViewStation to an Ethernet LAN," on page 8. Connecting the ViewStation H.323 with V.35 to a Network The ViewStation H.323 with V.35 uses a Polycom V.35 network interface module and has two HD-25 female ports (labeled 1 and 2) that are used to connect to your Data Communications Equipment (DCE). Note Cable diagrams and pinout schematics are located in V.35 Technical Information," on page 193. Connecting the V.35 Network Interface Module to the ViewStation Complete the following steps to connect the V.35 network interface module to the ViewStation: 1. Connect the green-tipped RJ-45 cable to the green RJ-45 port on the back of the ViewStation. 2. Insert the opposite end of the green-tipped RJ-45 cable to the port labeled xon the network interface module. Connecting the V.35 Network Interface Module to the V.35 DCE Complete the following steps to connect the V.35 network interface module to the V.35 DCE: 1. Connect the male HD-25 cable ends to ports 1 and 2 on the network interface module. If you want to connect only one cable, connect to port 1 on the interface module. Connector screws should be lightly snug, not tight. 2. Connect the remaining cable ends to the DCE V.35/RS-449 port and the DB-25/RS-366 dialing port, if used. If connecting one cable only, connect to the lowest ordered port on the DCE. © Polycom, Inc. 7 ViewStation User Guide Chapter 1 Getting Started LED Activity on the V.35 Network Interface Module The LEDs on the front of the V.35 network interface module indicate the connection status to the ViewStation. When the ViewStation is powered on, the following light sequence occurs: 1. Both LEDs flash once to indicate that the LED is working properly. 2. The bottom amber LED glows solid to indicate that the ViewStation is communicating with the network interface module. 3. The top green LED glows solid to indicate that the ViewStation is communicating with the network. The top green LED corresponds to port status, and the bottom amber LED corresponds to DCE clock status. Once the interface is properly connected, the ViewStation H.323 with V.35 is ready to be configured for Ethernet LAN connectivity. Connecting the ViewStation to an Ethernet LAN All ViewStation models use the same configuration type for connecting the ViewStation to an Ethernet LAN. Complete the following steps to connect the ViewStation to an Ethernet LAN: 1. Connect the orange-tipped RJ-45 cable to the orange RJ-45 port labeled LAN on the back of the ViewStation H.323. 2. Connect the opposite end of the orange-tipped RJ-45 cable to an Ethernet LAN wall jack. 3. A green light appears on the orange RJ-45 port on the back of the ViewStation if the LAN wall jack is active. ViewStation User Guide 8 www.polycom.com Chapter 1 Getting Started Initial System Configuration This section explains how to set up the ViewStation. Except where noted, the following section applies to all ViewStation models. Setup Common to all ViewStations The following instructions is a set of general setup procedures which cover all ViewStation models. Specific information that is unique to each ViewStation model is noted. 1. Power on the television monitor and ViewStation. 2. On the Welcome screen (shown in Figure 1-2) select the language used to display screens and information on the ViewStation. Figure 1-2. ViewStation Select Language Screen 3. There are two ViewStation Welcome screens. The first is the ViewStation Select Language screen (shown in Figure 1-2) Specify the desired country and language on this screen, and press the SELECT button on the remote control to continue. The main Welcome screen (shown in Figure 1-3) is a general greeting in the language previously selected. © Polycom, Inc. 9 ViewStation User Guide Chapter 1 Getting Started Figure 1-3. ViewStation Main Welcome Screen 4. The next screen is the How to Select Menu Items screen shown in Figure 1-4. Take a moment to familiarize yourself with this screen. Press the SELECT button on the remote control to continue. Figure 1-4. How to Select Menu Items Screen 5. The System Name screen is where you assign a unique name to the ViewStation. Highlight the gray text field (shown in Figure 1-5) and press the SELECT button on the remote control. You may enter up to 34 alphanumeric characters. ViewStation User Guide 10 www.polycom.com Chapter 1 Getting Started Highlight the Return icon and press the SELECT button on the remote control. Select the Save icon to continue. Figure 1-5. ViewStation System Name Screen 6. Select the country where the ViewStation is located. This setting automatically configures ViewStation communications settings. Use the ARROW buttons to scroll through the list. Using the remote control, press the number that corresponds with the country name. For example, country names beginning with T, U, or V, press 8. The ViewStation menu goes to the first instance of the countries beginning with the letter T. Highlight the desired country, and press the SELECT button on the remote control. © Polycom, Inc. 11 ViewStation User Guide Chapter 1 Getting Started Figure 1-6. Select Country Screen 7. The Call Preference screen (Figures 1-7, 1-8, and 1-9) are used to specify the type of calling preference. ViewStation H.323 with Quad BRI and ViewStation 128. ISDN Video Calls (H.320): · · Checked: Enables H.320 videoconferencing for the ViewStation. Not Checked: Disables H.320 videoconferencing for the ViewStation. LAN/Internet Calls (H.323) · · Checked: Enables H.323 videoconferencing for the ViewStation. Not Checked: Disables the H.323 videoconferencing for the ViewStation. At least one calling preference must be selected. Note Display IP Dialing Extension: The IP Dialing Extension is used if a ViewStation uses the Global Address Book (GAB). For more information see Global Address," on page 75. · Checked: The IP or E.164 Dialing Extension is displayed when an H.323 video call is initiated. ViewStation User Guide 12 www.polycom.com Chapter 1 Getting Started · Not Checked: The IP or E.164 Dialing Extension is not displayed when an H.323 video call is initiated. Figure 1-7. Call Preference Screen For ISDN 8. For all ViewStation H.323 with Avaya DCP. DCP Video Calls (H.320): · · Checked: Enables H.320 videoconferencing for the ViewStation. Not Checked: Disables H.320 videoconferencing for the ViewStation. LAN/Internet Calls (H.323): · · Checked: Enables H.323 videoconferencing for the ViewStation. Not Checked: Disables the H.323 videoconferencing for the ViewStation. © Polycom, Inc. 13 ViewStation User Guide Chapter 1 Getting Started Figure 1-8. DCP Call Preference Screen Note At least one calling preference must be selected. Display IP Dialing Extension: The IP Dialing Extension is used if a ViewStation uses the Global Address Book (GAB.) For more information see Global Address," on page 75. · · Checked: The IP or E.164 Dialing Extension is displayed when an H.323 video call is initiated. Not Checked: The IP or E.164 Dialing Extension is not displayed when an H.323 video call is initiated. For ViewStation H.323 with V.35: V.35 Video Calls: · · Checked: Enables V.35 videoconferencing for the ViewStation. Not Checked: Disables V.35 videoconferencing for the ViewStation. LAN/Internet Calls (H.323) · · Checked: Enables H.323 videoconferencing for the ViewStation. Not Checked: Disables the H.323 videoconferencing for the ViewStation. ViewStation User Guide 14 www.polycom.com Chapter 1 Getting Started Note One calling preference must be selected. Display IP Dialing Extension: The IP Dialing Extension is used if a ViewStation uses the Global Address Book (GAB.) For more information see Global Address," on page 75. · · Checked: The IP or E.164 Dialing Extension is displayed when an H.323 video call is initiated. Not Checked: The IP or E.164 Dialing Extension is not displayed when an H.323 video call is initiated. Figure 1-9. V.35 Call Preference Screen 9. The H.323 Setup screen (shown in Figure 1-10) is used to specify the H.323 name and extension. This screen appears only when H.323 is enabled. © Polycom, Inc. 15 ViewStation User Guide Chapter 1 Getting Started Figure 1-10. H.323 Setup Screen An Auto H.323 Dialing check box appears below the H.323 extension (E.164) when two or more dialing protocols are enabled. Complete the following steps to enter information on the H.323 Setup screen. 1. Enter a name in the H.323 name when calling this system text box. Select a name which is easy to remember, such as the name of a conference room. 2. Enter the H.323 extension (E.164). E.164 is a naming scheme based on the ViewStation's serial number and MUST be unique to each ViewStation system. 3. Uncheck the Auto H.323 Dialing check box if displayed. 10. The Gatekeeper screen (shown in Figure 1-11) provides terminal gateway registration, address resolutions, bandwidth, and admission control. It is commonly used for point-to-point Internet video calls. A gatekeeper is not required for point-to-point Intranet video calls. Select one of the following options for Gatekeeper: · · · Off : Gatekeeper is not used. Specify: Enter the Gatekeeper IP address. Auto: The ViewStation automatically searches for a Gatekeeper on the LAN. If no Gatekeeper is used, the ViewStation continues to search for a gatekeeper until this ViewStation User Guide 16 www.polycom.com Chapter 1 Getting Started setting is changed. If the LAN has more than one gatekeeper, specify the correct gatekeeper manually. Figure 1-11. ViewStation H.323 Gatekeeper Screen The following configuration screens are for specific ViewStation models: · · · · · · · For ViewStation H.323 with V.35, continue to step 11. For ViewStation 128, skip to step 12. For ViewStation H.323 with Quad BRI, skip to step 12. For ViewStation MP with Quad BRI, skip to step 12. For ViewStation H.323 with Avaya DCP, skip to step 13. For ViewStation MP with Avaya DCP, skip to step 13. For ViewStation H.323, skip to Step 17. 11. The Video Network screen (shown in Figure 1-12) is displayed for ViewStations with a V.35 network interface module. RS-366 Dialing: · Checked: Enable the RS-366 dialing option if a call is made from the ViewStation through the DCE connection to the far site video communications system. Not checked: Disable RS-366 dialing option if: · · The DCE is used to dial the video call. A dedicated connection is used to connect the ViewStation to the far site. · © Polycom, Inc. 17 ViewStation User Guide Chapter 1 Getting Started V.35 Ports Used: · · 1: For 1-channel calls when dialing through the V.35, or when the ViewStation is in non-dialed mode. 1-2: For 2 X 56 Kbps or 2 X 64 Kbps calls when dialing through the V.35. Figure 1-12. V.35 Video Network Screen Dialing Protocol: RS-366 is displayed as the dialing protocol if the RS-366 Dialing option is enabled. This field cannot be changed. Broadcast Mode: The ViewStation V.35 supports H.331 broadcast mode for broadcast transmissions over satellite. In H.331 broadcast mode, the ViewStation sends and receives audio and video without handshaking with either the far site ViewStation or H.331-compatible video communications systems. One ViewStation can send video and audio to many ViewStations or other H.331-compatible systems, as in a large satellite network. · · Checked: Enables broadcast mode. When checked, the Broadcast Mode Setup icon appears. Not checked: Disables broadcast mode. When not checked the Broadcast Mode Setup icon is not present. ViewStation User Guide 18 www.polycom.com Chapter 1 Getting Started Figure 1-13. Broadcast Mode Screen Broadcast Mode: The Broadcast Mode screen (shown in Figure 1-13) is used to configure the V.35 broadcast mode properties: · Video Format: QCIF: To transmit QCIF (Quarter Common Interchange Format) 176 X 144 resolution, select QCIF. FCIF: To transmit FCIF (Full Common Interchange Format) 352 X 288 resolution, select FCIF. · Video Protocol: H.261: To transmit video using the H.261 standard, select H.261. H.263: To transmit video using the H.263 enhanced video algorithm, select H.263. If the far-site systems support H.263, your system receives H.263. If the far site systems support H.261, your ViewStation adjusts to support H.261 video. · Audio Mode: The audio mode can be adjusted to compensate for distorted audio due to high packet loss. Select the preferred audio protocol for transmitting audio: G.728 (Default) G.711u G.711A G.722-56 © Polycom, Inc. 19 ViewStation User Guide Chapter 1 Getting Started G.722-48 Off · Frame Rate: The frame rate is the number of frames per second (fps) transmitted by the ViewStation to the far site. This is adjustable to compensate for distorted video due to high packet loss. Select the preferred video frame rate for the broadcast transmission in frames per second or fps: ­ ­ ­ ­ 30 fps (Default) 15 fps 10 fps 7.5 fps Set broadcast configuration parameters to accommodate the lowest common denominator of the video communication systems that receive the video and audio broadcasts. For example, if one video communication system participating in the video supports H.261 only, set the video protocol to H.261 to ensure that all systems are able to participate. Figure 1-14. Advanced Dialing Screen If RS-366 Dialing is enabled on the Video Network screen, the Advanced V.35 screen is displayed. · Prefix/Suffix: Use the Advanced V.35 screen (shown if Figure 1-14) to set the dialing prefixes and suffixes. Dialing prefixes are numbers and characters that are sent to the DCE equipment before the dialed number is sent. Dialing ViewStation User Guide 20 www.polycom.com Chapter 1 Getting Started suffixes are numbers and characters that are sent to the DCE equipment after the dialed number is sent. Use prefixes and suffixes to set the DCE speed used to dial a call. Note Prefixes and suffixes are a function of the DCE. See your DCE User Documentation for information about setting dialing profiles to the DCE specific equipment. Calling Profiles: Calling profiles are configured on the Advanced V.35 screen. To select and change the profiles, highlight the Calling Profile field and select the specific equipment. Dialing Speeds: If RS-366 dialing is enabled on the Video Network screen, the Dialing Speeds screen is displayed. · · Figure 1-15. Dialing Speeds Screen On this screen, specify the dialing speeds available to users when placing video calls. The default speeds are: ­ ­ ­ ­ · 2 X 64 Kbps 256 Kbps 384 Kbps 512 Kbps To add or remove speeds, scroll though the data rates and press the SELECT button on the remote control to choose © Polycom, Inc. 21 ViewStation User Guide Chapter 1 Getting Started the preferred dialing speeds. A red check is displayed when a dialing speed is selected. 12. On the ISDN Video Numbers screen (shown in Figure 1-16), complete the following: · · Enter your local area or STD code. Enter the ISDN numbers assigned to your ViewStation. The ISDN service provider should have provided this number when your ISDN line was installed. Figure 1-16. ISDN Video Numbers Screen 13. DCP Video Numbers · · On the DCP Video Numbers screen (shown in Figure 1-17), enter the area or STD code. Enter the video numbers assigned to the ViewStation DCP. If the video numbers are not known, contact a Definity administrator. ViewStation User Guide 22 www.polycom.com Chapter 1 Getting Started Figure 1-17. DCP Video Numbers Screen 14. Auto Detect SPIDs: · On the Auto Detect SPIDs screen (shown in Figure 1-18), enter the Service Profile ID (SPIDs) numbers for the ViewStation. If connected to an internal phone system (PBX) or if the ViewStation is outside North America, a SPID may not be required. OR · Select the START icon for the ViewStation to automatically detect SPIDs. If the ViewStation is unable to find the SPIDs, check the network connection and verify that the ISDN have been entered correctly. Note © Polycom, Inc. 23 ViewStation User Guide Chapter 1 Getting Started Figure 1-18. Auto Detect SPIDs Screen To manually enter the SPID numbers for the ViewStation as shown in Figure 1-18, highlight each line and channel, and press the SELECT button on the remote control. Enter the SPID numbers accordingly. 15. If PBX is selected on the Auto Detect SPIDs screen, the following screen (shown in Figure 1-19) requires the number used to obtain an outside line. Figure 1-19. Outside Line Calls Screen ViewStation User Guide 24 www.polycom.com Chapter 1 Getting Started 16. ISDN Switch Protocol: Select the ISDN switch protocol according to the ISDN switch type used with the ISDN network, as shown in Figure 1-20. Figure 1-20. ISDN Switch Protocol Screen 17. The Telephone Numbers screen shown in Figure 1-21 is where the telephone number for the ViewStation (if used) is entered. An additional field is provided for the telephone where the ViewStation is used. Figure 1-21. Telephone Numbers Screen When the Main Calling screen is displayed as shown in Figure 1-22, the ViewStation setup is complete. © Polycom, Inc. 25 ViewStation User Guide Chapter 1 Getting Started Figure 1-22. Main Calling Screen At the top left of the Main Calling screen is the ViewStation type indicator, which is displayed below the Polycom logo. This indicates the network interface module (if any) that is configured with the ViewStation. Network Status Indicators Each time the ViewStation is powered on, a set of network status indicators (network icons) are displayed below the Video Call icon on the Main Calling screen. The Network icon flashes a yellow numbered box while the ViewStation is validating each network line or is waiting for the DHCP server (if used) to assign it an IP address. If the ViewStation uses a static or fixed IP address, the ViewStation verifies the IP is not in use. Icon Meaning Network line is connected. The ViewStation is ready to place a video call. Green Up Arrow ViewStation User Guide 26 www.polycom.com Chapter 1 Getting Started The ViewStation is checking the status of the network line. Yellow Box Network line failed to validate: This may be because the network cable is not connected to the network, or is not functioning properly. Check the cable connection, contact your Network Manager or see Network and Communications," on page 182. Red Down Arrow © Polycom, Inc. 27 ViewStation User Guide Chapter 1 Getting Started Using the ViewStation Help To access the ViewStation Help screen, press the INFO button on the remote control. If your organization is not using the Polycom Global Management System, pressing the INFO button on the remote control takes you directly to the Help screen. If your organization is using the Polycom Global Management System, two icons appear on the screen. The first icon is the Help screen (noted below). The second icon is the Global Management System Technical Support icon and appears only when GMS is used. Figure 1-23. Help Screen Using ViewStation Help To access the Help screen, highlight the INFO button and press the SELECT button on the remote control. The Help screen is used to obtain information about: · · · · · · · Navigation with the remote control Placing a video call Connecting to a PC Using PowerPoint to display slides Making camera selections Using voice tracking Setting camera presets ViewStation User Guide 28 www.polycom.com Chapter 1 Getting Started · Sending telephone touch tones. Figure 1-24. Help Screen To choose a topic on the Help screen, highlight the desired icon and press the SELECT button on the remote control. Technical Support The Technical Support icon (shown in Figure 1-23) is visible only when the ViewStation is using the Polycom Global Management SystemTM. For more information on how to setup the Polycom Global Management System, see Global Management," on page 84. © Polycom, Inc. 29 ViewStation User Guide Chapter 1 Getting Started Figure 1-25. Technical Support Help Screen To obtain Technical Support from the Polycom Global Management System, highlight the Technical Support icon and press the SELECT button on the remote control. A dialog box appears (Figure 1-25) asking you to enter a phone number. In order to provide rapid assistance, please include the area code with your phone number. Once your phone number has been entered, a confirmation screen appears. This screen also displays a phone number you can use to contact technical support by voice directly. ViewStation User Guide 30 www.polycom.com Optional Configurations 2 This chapter contains user and administrative setup information. Except where noted, this applies to all ViewStation models. User Setup The User Setup screen (System Info > User Setup) serves as a quick configuration tool allowing the ViewStation administrator or LAN manager to set basic options for the ViewStation as shown in Figure 2-1. Figure 2-1. User Setup Screen Auto Answer: The Auto Answer option allows the ViewStation to automatically answer incoming video calls. · · Checked: The ViewStation automatically answers incoming video calls. Not Checked: Incoming calls ring until the call is manually answered or the far site disconnects. Mute Auto Answer Calls: This option turns the microphone pod off and prevents the far site from hearing the near site when the ViewStation automatically answers incoming video calls. © Polycom, Inc. 31 ViewStation User Guide