Drive Image 7.0 ® PowerQuest ® User Guide PowerQuest® Drive Image® 7.0 User Guide Published May 2003 © 2002-2003 PowerQuest Corporation All rights reserved. This product and/or its use may be covered by one or more of the following patents: 5,675,769; 5,706,472; 5,930,831; 6,088,778; 6,108,697; 6,108,759; 6,173,291; 6,178,487; 6,178,503; 6,185,575; 6,185,666; 6,253,300; 6,330,653; 6,377,958; and 6,530,077. Additional patents may be pending. Refer to www.powerquest.com/legal for information about PowerQuest's patents. The entire risk of the use or the result of the use of this software and documentation remains with the user. No part of this documentation may be reproduced in any means, electronic or mechanical, for any purpose, except as expressed in the Software License Agreement. This software and documentation are copyrighted. All other rights, including ownership of the software, are reserved to PowerQuest Corporation. PowerQuest, V2i Protector, Drive Image, PartitionMagic, SmartSector, and the PowerQuest mark are trademarks or registered trademarks of PowerQuest Corporation in the United States and elsewhere. DOS, Microsoft, Windows, and Windows NT are trademarks or registered trademarks of Microsoft Corporation. All other brand and product names are trademarks or registered trademarks of the respective owners. PowerQuest Documentation Feedback To give suggestions for improving the PowerQuest Drive Image documentation (user guide, online help, or readme files), e-mail your comments to documentation@powerquest.com, or fax them to (801) 437-4480. Specific suggestions are more helpful than general comments. Please include the PowerQuest product name and version with your correspondence. PowerQuest will use the feedback to improve documentation for future PowerQuest products. Because our staff is limited, PowerQuest cannot provide personal responses to every message, but we do appreciate hearing from our users. All feedback is given careful consideration for future improvements to PowerQuest documentation or software. PowerQuest Corporation P.O. Box 1911 · Orem, Utah 84059-1911 · U.S.A. ii PowerQuest® End User License Agreement IMPORTANT: Read this before using your copy of PowerQuest software. If you received your software under a volume licensing contract that you signed with PowerQuest, the terms of that contract supercede those of this agreement. This document is a legal agreement between you (an individual or business) and PowerQuest Corporation (PowerQuest). Use of the enclosed software indicates your acceptance of these terms. As used in this License Agreement, the term "Software" means the software included on the CD, disk, or electronic media provided with this License Agreement. IF YOU DO NOT AGREE TO THESE TERMS AND CONDITIONS, EITHER DESTROY OR RETURN, INTACT, THE SOFTWARE PACKAGE, CONTAINING THE CD, DISK, OR ELECTRONIC MEDIA, TOGETHER WITH THE OTHER COMPONENTS OF THE PRODUCT TO THE PLACE OF PURCHASE FOR A REFUND OF THE PURCHASE PRICE. 1. LIMITED OR TEMPORARY USE. If you are evaluating the Software or the Software has not otherwise been activated, the following shall supercede the terms found herein: You may use the Software as described herein for thirty (30) days or until the Software times out, whichever occurs first. You are not entitled to updates or technical support. 2. PROPRIETARY RIGHTS. The Software and any accompanying documentation are the proprietary products of PowerQuest or its licensors and are protected under national laws and international treaty provisions. Ownership of the Software and all copies, modifications, translations, and merged portions thereof shall at all times remain with PowerQuest or its licensors. 3. POWERQUEST RECOVERY ENVIRONMENT. If the Software contains functionality in a pre-boot environment, such pre-boot environment functionality may contain a twenty-four (24) hour time-out feature that will reset with each re-boot into such pre-boot environment. 4. GRANT OF LICENSE. The Software and accompanying documentation are being licensed to you. You have the right to use the Software only in accordance with this License Agreement. If the Software is a workstation or standalone product, you may use each licensed copy of the Software on or in connection with ONLY ONE computer that is owned or leased by you. The Software is considered in use on a computer once it has been loaded into temporary memory or installed into permanent memory. If the Software is made available on a network, each licensed copy may be accessed by ONLY ONE specific computer. Once the Software has been accessed by ONE specific computer, it may not be used on additional computers without purchasing additional licenses. If the Software is a server product, you may use each licensed copy of the Software on or in connection with ONLY ONE server that is owned or leased by you. The Software is considered in use on a server once it has been loaded into temporary memory or installed into permanent memory. If the Software has remote capabilities through a network, such access may be made by only one designated computer. Once the Software has been used on ONE specific server, it may not be used on additional servers. This License or the Software may not be assigned, sublicensed, leased, sold or otherwise transferred without prior written consent from PowerQuest, and any unauthorized transfer is null and void. This license is personal to you and can be used for personal or internal business use only and may not be used on behalf of a client or customer. 5. BACKUP COPY. You may make a single copy of the Licensed Software solely for backup purposes. 6. UPDATES AND SUPPORT. You are entitled to receive Software updates which include any patches or bug fixes that PowerQuest makes generally available at www.powerquest.com. PowerQuest will make best efforts to provide technical support. For current policies and fees for support, go to www.powerquest.com/support/, or contact PowerQuest. 7. TERM. This license is effective from your date of purchase and shall remain in force until terminated. You may terminate the license and this License Agreement at any time by destroying all copies of the Software and the accompanying documentation. 8. NONPERMITTED USES. Without the express prior written permission of PowerQuest, you may not (a) use, copy, modify, alter or transfer, electronically or otherwise, the Software or documentation except as expressly permitted in this License Agreement, or (b) translate, reverse program, disassemble, decompile, or otherwise reverse engineer the Software. iii 9. EXPORT CONTROLS. Certain uses of the Software by you may be subject to restrictions under U.S. regulations relating to exports and ultimate end users of computer software. You agree to fully comply with all applicable U.S. laws and regulations, including but not limited to the Export Administration Act of 1979 as amended from time to time and any regulations promulgated thereunder. 10. U.S. GOVERNMENT RESTRICTED RIGHTS. If you are acquiring the Software on behalf of any unit or agency of the United States Government, the following provision applies: It is acknowledged that the Software and the documentation were developed at private expense and that no part is in the public domain and that the Software and documentation are provided with RESTRICTED RIGHTS. Use, duplication, or disclosure by the Government is subject to restrictions as set forth in subparagraph (c)(1)(ii) of the Rights in Technical Data and Computer Software clause at DFARS 252.227-7013 or subparagraphs (c)(1) and (2) of the Commercial Computer Software-Restricted Rights at 48 CFR 52.227-19, as applicable. Contractor/Manufacturer is PowerQuest Corporation. 11. LIMITED WARRANTY. (a) PowerQuest warrants to the original purchaser of a license for the Software, (i) that the Software, will perform substantially in accordance with the accompanying documentation and (ii) that the Software is properly recorded on the disk media. This Limited Warranty extends for ninety (90) days from the date of purchase. (b) This Limited Warranty does not apply to any Software that has been altered, damaged, abused, mis-applied, or used other than in accordance with this License Agreement and any instructions included on the Software and the accompanying documentation. (c) PowerQuest's entire liability and your exclusive remedy under this Limited Warranty shall be the repair or replacement of any Software that fails to conform to this Limited Warranty or, at PowerQuest's option, return of the price paid for the Software. PowerQuest shall have no liability under this Limited Warranty unless the Software is returned to PowerQuest or its authorized representative, with a copy of your receipt, within the warranty period. Any replacement Software will be warranted for the remainder of the original warranty period or 30 days, whichever is longer. (d) THIS WARRANTY IS IN LIEU OF AND EXCLUDES ALL OTHER WARRANTIES NOT EXPRESSLY SET FORTH HEREIN, WHETHER EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO ANY WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, NON-INFRINGEMENT, OR WARRANTIES ARISING FROM USAGE OF TRADE OR COURSE OF DEALING. (e) THIS WARRANTY GIVES YOU SPECIFIC LEGAL RIGHTS; YOU MAY HAVE OTHERS WHICH VARY FROM STATE TO STATE. 12. LIMITATION OF LIABILITY. IN NO EVENT SHALL POWERQUEST'S LIABILITY RELATED TO ANY OF THE SOFTWARE EXCEED THE LICENSE FEES ACTUALLY PAID BY YOU FOR THE SOFTWARE. EXCEPT AS PROVIDED UNDER THE LIMITED WARRANTY, NEITHER POWERQUEST NOR ITS SUPPLIERS SHALL IN ANY EVENT BE LIABLE FOR ANY DAMAGES WHATSOEVER ARISING OUT OF OR RELATED TO THE USE OF OR INABILITY TO USE THE SOFTWARE, INCLUDING BUT NOT LIMITED TO DIRECT, INDIRECT, SPECIAL, INCIDENTAL, OR CONSEQUENTIAL DAMAGES, AND DAMAGES FOR LOSS OF BUSINESS PROFITS, BUSINESS INTERRUPTION, LOSS OF BUSINESS INFORMATION, OR OTHER PECUNIARY LOSS, EVEN IF POWERQUEST CORPORATION HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES, WHETHER SUCH LIABILITY IS BASED ON CONTRACT, TORT, WARRANTY, OR ANY OTHER LEGAL OR EQUITABLE GROUNDS. BECAUSE SOME STATES DO NOT ALLOW THE EXCLUSION OR LIMITATION OF LIABILITY FOR CONSEQUENTIAL OR INCIDENTAL DAMAGES, THE ABOVE LIMITATION MAY NOT APPLY TO YOU. 13. This License Agreement constitutes the entire agreement between you and PowerQuest pertaining to its subject matter. This License Agreement is governed by the laws of the State of Utah. Any litigation arising from this license will be pursued only in the state or federal courts located in the State of Utah. Even if part of the agreement is held invalid, the rest of the agreement is still valid, binding and enforceable. Should you have any questions concerning this Agreement, or if you desire to contact PowerQuest Corporation for any reason, please write: PowerQuest Corporation/P.O. Box 1911/Orem, UT 84059-1911/U.S.A. Copyright 2002-2003 PowerQuest Corporation. All rights reserved. The Software may be protected by U.S. patents, with other patents pending in the U.S.A. and elsewhere. PowerQuest is a registered trademark of PowerQuest Corporation. iv Table of Contents What is Drive Image? What Are the Benefits of Using Drive Image? . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1 How Does Drive Image Work? . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1 What's New in Version 7.0? . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1 Chapter 1: Installing Drive Image Drive Image System Requirements . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4 Windows 9x, Windows Me, and Windows NT Workstation 4.0 . . . . . . . . . . . . . . . . . . 5 Installing Drive Image . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5 Testing the PQRE . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6 Activating Drive Image . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6 Chapter 2: Getting Started Starting Drive Image . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10 Basic and Advanced Views . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10 PowerQuest Backup Image Browser . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 11 Opening the PowerQuest Backup Image Browser . . . . . . . . . . . . . . . . . . . . . . . . . . . . 11 Opening or Closing a Backup Image in Backup Image Browser . . . . . . . . . . . . . . . . . 13 Where Do I Go From Here? . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 13 Chapter 3: Creating Backup Images Creating a Backup Image . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 16 How Do I Decide Where to Store Backup Images? . . . . . . . . . . . . . . . . . . . . . . . . . . . 21 Scheduling a Backup Image . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 22 Tips for Creating Backup Images . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 27 Run a Scheduled Backup Job Immediately . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 28 Editing a Backup Schedule . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 28 Deleting a Backup Schedule . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 28 Viewing the Backup Details of a Drive . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 29 Setting Options . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 29 Giving Additional Users the Ability to Back Up a Machine . . . . . . . . . . . . . . . . . . . . . . . . 30 Checking the Integrity of a Backup Image (Backup Image Browser) . . . . . . . . . . . . . . . . 32 Exporting a Backup Image (Backup Image Browser) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 32 Chapter 4: Restoring Files and Folders Methods for Restoring Files and Folders . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 36 Restoring Files from a Backup Image . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 36 Modifying Files within a Backup . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 37 Mounting a V2i Drive . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 37 Dismounting a V2i Drive . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 38 PowerQuest Drive Image v Restoring Files from a Backup Image Using the PQRE . . . . . . . . . . . . . . . . . . . . . . . . . . . 39 Viewing the Properties of a Backup Image (Backup Image Browser) . . . . . . . . . . . . . . . . 41 Viewing Drive Properties of a Backup Image (Backup Image Browser) . . . . . . . . . . . . . . 41 Viewing a File within a Backup Image (Backup Image Browser) . . . . . . . . . . . . . . . . . . . 42 Chapter 5: Restoring Backup Images Methods for Restoring a Computer . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 44 Restoring a Backup Image . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 44 Restoring a Single Drive Using the PQRE . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 47 Restoring Multiple Drives Using the PQRE . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 51 Restoring Multiple Drives Using a System Index File Under the PQRE . . . . . . . . . . . . . . 53 Using the Support Utilities under PQRE . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 54 Tips and Troubleshooting When Restoring from the PQRE . . . . . . . . . . . . . . . . . . . . . . . . 56 How Does the PowerQuest Recovery Environment Work? . . . . . . . . . . . . . . . . . . . . . 56 Running USB Devices from the PQRE . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 56 Network Connectivity During a Restore from the PQRE . . . . . . . . . . . . . . . . . . . . . . . 56 Getting a Static IP Address When Running the PQRE . . . . . . . . . . . . . . . . . . . . . . . . 57 Using a Delayed Apply When there is No DHCP . . . . . . . . . . . . . . . . . . . . . . . . . . . . 58 Chapter 6: Copying Drives Overview . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 60 Preparing to Use the Copy Drives Feature . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 60 Copying One Hard Drive to Another Hard Drive . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 62 Options . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 62 Preparing to Reboot the Machine After Copying Drives . . . . . . . . . . . . . . . . . . . . . . . . . . 63 Appendix A: Troubleshooting Installation Troubleshooting . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 66 Creating Scheduled Backup Images . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 66 Checking the Status of the Agent . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 67 PQRE Troubleshooting . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 67 Error Messages . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 68 Backup Image Browser . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 68 General Error Messages . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 69 Getting Help for Volumes on Windows . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 69 V2i Protector Agent and Windows Services Tool . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 70 Storage Devices Supported by the PQRE . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 75 NIC Drivers Supported by the PQRE . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 76 Appendix B: PowerQuest Technical Support Technical Support Options . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 88 Complimentary Technical Support . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 88 vi Table of Contents Fee-Based Support . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 88 Fee-Based After-Hours Support . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 89 Glossary Index PowerQuest Drive Image vii viii Table of Contents What is Drive Image? PowerQuest® Drive Image® 7.0 is a disaster recovery and backup solution. Wizards guide you through creating an exact copy, or backup image, of your hard drive. Drive Image also makes it easy to copy everything from your hard drive to a new hard drive when you upgrade the hardware in your computer. What Are the Benefits of Using Drive Image? If you have a backup and you encounter problems with your computer, you can restore the backup image to return your computer to the state it was in when you created the backup. Instead of just getting some files back, you get the operating system, applications, and your data files from the drive. Having a good backup also lets you restore individual files and folders if necessary. Using Drive Image protects you from the following problems: · Virus attack · Poorly performing software · Faulty Internet downloads · Hard drive failure · Files accidentally deleted or overwritten · Corrupted files How Does Drive Image Work? You do not have to choose individual files or folders to include in a backup image. Instead, you choose a drive to back up; Drive Image copies the contents of that drive into a file called a backup image. You can save the backup image to a hard drive, a USB or FireWire drive, a network drive, or to removable media. When you experience a problem with your computer or if you need to recover a file or folder for any reason, you can restore a file, folder, or an entire drive from your existing backups. What's New in Version 7.0? · Improved network support ­ Previous versions of Drive Image required the use of Boot Disk Builder to save some backups to a network. In Drive Image 7.0, network support is built in, with no additional setup needed. Drive Image 7.0 also supports saving backup images to a shared network drive on a peer-to-peer network. PowerQuest Drive Image 1 · Hot backups ­ Previous versions of Drive Image sometimes used DOS to create the actual backup images. Drive Image 7.0 creates backups "hot," without leaving Windows. · Ability to save backups to USB and FireWire drives and to DVD ­ With Drive Image 7.0, you can save backups to USB and FireWire drives and to DVD--as well as to a local drive, network drive, or other removable media (such as CD-R, CD-R/W, Zip, or Jaz drives). · ImageExplorer renamed ­ With version 7.0, ImageExplorer has been redesigned and renamed Backup Image Browser. · Operating system support ­ Drive Image 7.0 is not supported on Windows 9x, Windows Me, or Windows NT 4.0 Workstation. However, PowerQuest is including Drive Image 2002 in the box and will continue supporting Drive Image 2002 for customers who still use these older operating systems. For information about Drive Image 2002, see the online help, or refer to the Drive Image manuals, which are included on the Drive Image CD in the \English\Docs folder on the Drive Image 2002 CD. 2 What is Drive Image? C H A PT E R 1 Installing Drive Image Drive Image System Requirements Installing Drive Image Testing the PQRE Activating Drive Image 3 Drive Image System Requirements Operating system Processor RAM Windows 2000 Professional, Windows XP Home, Windows XP Professional Pentium 150 or faster 128 MB for Drive Image running from Windows 2000 or Windows XP 256 MB for PQRE, the recovery environment from the bootable CD Hard drive free space · 45 MB for program files (and an additional 40 MB for the Microsoft .NET Framework if it is not already installed) · Storage space for your backup images, unless you choose to store them to a network or on removable media CD or DVD drive Any speed See supported drives. See "I can't boot from the CD." on page 67. Software When you install Drive Image, you will be prompted to install the Microsoft .NET Framework, if it has not already been installed on the machine. Drive Image 7.0 is compatible with dynamic disks. You can back up dynamic disks, and you can store backup images on dynamic disks. Supported File Systems and Removable Media File Systems Drive Image is fully supported on FAT16, FAT16X, FAT32, FAT32X, NTFS, Linux Ext2, Linux Ext3, and Linux swap partitions. Drive Image supports the saving of backup image files locally (that is, backup image files are created and saved on the same machine where the console is installed) to most CD-R, CD-RW, DVD-R(W), DVD+RW, and DVD-RAM recorders on the market today. For an updated list of supported drivers, See supported recorders. It also supports saving backup image files to most USB devices, 1394 FireWire devices, JAZ, Zip, SuperDisk, and magneto-optical devices. IMPORTANT! Drive Removable Media Image does not support RAM drives. 4 Chapter 1: Installing Drive Image Windows 9x, Windows Me, and Windows NT Workstation 4.0 Drive Image 7.0 does not run under Windows 9x, Windows Me, or Windows NT Workstation 4.0. If you have one of these operating systems, you can use Drive Image 2002, which is included in the box with Drive Image 7.0. Drive Image 2002 requires a Pentium-compatible processor or higher, 32 MB RAM, 35 MB of hard drive space, a CD drive (any speed), and a high-density floppy disk drive. Drive Image 2002 can also run under Windows 2000 Professional with 64 MB RAM and Windows XP Professional or Home with 128 MB RAM. Installing Drive Image 1 Insert the Drive Image CD. If the CD browser screen does not appear automatically, browse the CD and double-click AUTORUN.EXE. The Drive Image CD will immediately scan the hard disk and prompt you to install the .NET Framework if it does not exist on the machine. Following the installation of the .NET Framework, you can continue with the installation of Drive Image. From the CD browser screen, click Install. At the welcome screen, click Next. Read the license agreement. Select I accept the terms in the license agreement, then click Next. (Optional) Click Change if you want to change the default location for the Drive Image program files. Click Next. Click Yes or No to specify whether you will use Drive Image with a network. If you have a network, type a user name, domain or computer name, and password that will give Drive Image read-write access to the network for saving and restoring backups. Then click Next. If you specified that you do not have a network, the Agent Setup screen will not display. 2 3 4 5 6 7 8 9 10 Review the summary information, then click Install. A progress screen shows the status of the installation. 11 Click Finish when the install is complete. You must reboot your computer before all the features in Drive Image are available. PowerQuest Drive Image 5 Testing the PQRE As part of the installation process, you should test the PQRE to ensure it runs properly on your system. If the PQRE does not run as expected, you can take action early to fix the problems. Then if your backed up machine experiences a catastrophic failure later, you'll be assured that you can run the PQRE to recover the system or your data. The troubleshooting section provides information to help you resolve issues that may exist with running the PQRE on your system. · Your machine must be able to boot from the PowerQuest CD. See "I can't boot from the CD." on page 67. · You must have the necessary storage drivers to access your backups for a restore. See "I can't access the local drive where my backups are saved." on page 67. · You must have the necessary NIC drivers to access files on a network. See "I can't access the network drive where my backups are saved." on page 68. · You may need to use information about your system that you would not generally know. See "I don't know the system information that I'm required to enter." on page 66. Activating Drive Image You must activate Drive Image, or the software will expire after 30 days. 1 From the Drive Image console, click Help > Activate Product. 2 Read the license agreement, then select Accept license agreement to indicate that you accept the terms of the license agreement. If you do not have a serial number for Drive Image (because you have not purchased the software), click Buy Now to pay for the software and receive a serial number. 3 6 Chapter 1: Installing Drive Image 4 Type the Drive Image serial number from the DVD case or from the e-mail message you received from PowerQuest. Click OK. 5 The licenser distinguishes your computer from others without storing information about you or your computer's hardware and software. Activating your software may trigger an optional registration. Registration data is generally used for demographic purposes and is not resold. You can opt out of marketing-oriented uses of your data as part of registration. PowerQuest Drive Image 7 8 Chapter 1: Installing Drive Image C H A PT E R 2 Getting Started Starting Drive Image Basic and Advanced Views PowerQuest Backup Image Browser Where Do I Go From Here? 9 Starting Drive Image 1 Click Start > Programs > PowerQuest Drive Image 7.0. Basic and Advanced Views Drive Image includes two views. The basic view is the default. It incudes a menu bar, icons for common tasks in the right pane, and shortcuts for switching views and doing tasks in the left pane. The basic view provides quick, easy access to the most commonly used features. 10 Chapter 2: Getting Started From the basic view, you can click View > Advanced to display the advanced view. The advanced view provides a quick overview of the drives on the machine, backup jobs you have created, the backup history for each drive, and Drive Image-related event messages. From the basic view, you can choose to back up a drive immediately. The advanced view lets you create backup jobs to schedule backups for the future and choose a regular schedule to repeat backups. PowerQuest Backup Image Browser The Backup Image Browser, included with Drive Image, simplifies the management and maintenance of your backup image files. Working within a single screen, Backup Image Browser gives you control of the backup image files you can access. For example, you can view backup image file contents, restore individual program and data files from the backup image, or you can mount a selected volume and share it across a network. Backup Image Browser also displays backup image descriptions, so you can identify individual backup image files and volumes. You cannot modify folders and files from within an backup image and save them again as part of the image. Opening the PowerQuest Backup Image Browser 1 From the Windows Start menu, click Programs > PowerQuest Drive Image > Backup Image Browser. By default, the Open dialog is displayed each time you start the Backup Image Browser. You can select a backup image file to open, or you can click Cancel, then select a previously opened backup image file from the File menu. PowerQuest Drive Image 11 All the features of Backup Image Browser are accessed from the main program screen or by right-clicking anywhere in the tree pane. Tree pane Content pane Tree pane Shows a hierarchical tree view of all the backup image files that you have opened in the Backup Image Browser. From this left pane you can: · · · · · Mount or dismount a volume inside a backup image. Verify that the selected backup image file is valid. Browse folders inside a backup image. View the properties of a selected backup image file. Open or close backup image files. Content pane Shows the contents of the selected drive, folder, backup image file, or volume. Depending on if you have selected a backup image, volume, folder, or file you can do the following directly from this right pane: · · · · Restore selected files and folders from within a backup image file. Mount or dismount a volume inside a backup image. View the contents of a selected file. View the properties of a selected volume. Status bar The status bar displays the description of toolbar buttons and pull-down menu items at the bottom of the Backup Image Browser window. 12 Chapter 2: Getting Started