User manual QUANTUM CD72LWX STDX401LW

Online User's Guide DDS-4/DAT 72 Copyright and Trademarks Copyright © 2003 by Certance LLC. All Rights Reserved. Part Number 50000711 May 2003 Certance and the Certance logo are trademarks of Certance LLC. Seagate is a trademark of Seagate Technology LLC. Other product names are trademarks or registered trademarks of their respective owners. Certance reserves the right to change, without notice, product offerings or specifications. No part of this publication may be reproduced in any form without written permission from Certance LLC. Certance provides this manual "as is," without warranty of any kind, either expressed or implied, including, but not limited to, the implied warranties of merchantability and fitness for a particular purpose. Certance reserves the right to change, without notification, the specifications contained in this manual. Certance assumes no responsibility for the accuracy, completeness, sufficiency, or usefulness of this manual, nor for any problem that might arise from the use of the information in this manual. Warnings All safety and operating instructions should be read before this product is operated, and should be retained for future reference. This unit has been engineered and manufactured to assure your personal safety. Improper use can result in potential electrical shock or fire hazards. In order not to defeat the safeguards, observe the following basic rules for installation, use and servicing. CAUTION: This symbol should alert the user to the presence of "dangerous voltage" inside the product that might cause harm or electric shock. Caution! Risk of electric shock! Do not open! To reduce the risk of electric shock, do not remove the cover (or back). No user-serviceable parts are inside. Refer servicing to qualified service personnel. · · · · · · Heed warnings -- All warnings on the product and in the operating instructions should be adhered to. Follow instructions -- All operating and use instructions should be followed. Ventilation -- The product should be situated so that its location or position does not interfere with proper ventilation. Heat -- The product should be situated away from heat sources such as radiators, heat registers, furnaces, or other heat producing appliances. Power sources -- The product should be connected to a power source only of the type directed in this document or as marked on the product. Power cord protection -- The power cord should be routed so that it is not likely to be walked on or pinched by items placed upon or against it, paying particular attention to the cord at the wall receptacle, and the point where the cord exits from the product. To complete the disconnection of the electricity, please remove the power (electric) cord and the SCSI cable from their connections in the back of the product. The plugs should be placed near the product for easy access. Object and liquid entry -- Care should be taken to insure that objects do not fall and liquids are not spilled into the product's enclosure through openings. Servicing -- The user should not attempt to service the product beyond that described in the operating instructions. All other servicing should be referred to qualified service personnel. · · · 2 Precautions · · · · · Do not use oil, solvents, gasoline, paint thinners, or insecticides on the unit. Do not expose the unit to moisture or to temperatures higher than 140 °F (60 °C) or lower than -40 °F (-40°C). Keep the unit away from direct sunlight, strong magnetic fields, excessive dust, humidity, and electronic/electrical equipment, which generate electrical noise. Hold the power cord by the head when removing it from the AC outlet; pulling the cord can damage the internal wires. Use the unit on a firm level surface free from vibration, and do not place anything on top of the unit. FCC Notice This equipment generates and uses radio frequency energy and, if not installed and used properly -- that is, in strict accordance with the manufacturer's instructions -- may cause interference to radio communications or radio and television reception. It has been tested and found to comply with the limits for a Class B computing device in accordance with the specifications in Part 15 of FCC Rules, which are designed to provide reasonable protection against such interference in a residential installation. However, there is no guarantee that interference will not occur in a particular installation. If this equipment does cause interference to radio or television reception, which can be determined by turning the equipment on and off, you are encouraged to try to correct the interference by one or more of the following measures: · · · Reorient the receiving antenna. Relocate the computer with respect to the receiver. Move the computer into a different outlet so that the computer and receiver are on different branch circuits. If necessary, you should consult the dealer or an experienced radio/television technician for additional suggestions. You may find the booklet, How to Identify and Resolve Radio-TV Interference Problems, prepared by the Federal Communications Commission, helpful. This booklet (Stock No. 004-000-00345-4) is available from the U.S. Government Printing Office, Washington, DC 20402. WARNING: Changes or modifications made to this equipment, which have not been expressly approved by Certance, may cause radio and television interference problems that could void the user's authority to operate the equipment. Further, this equipment complies with the limits for a Class B digital apparatus in accordance with Canadian Radio Interference Regulations. Cet appareil numérique de la classe B est conforme au Règlement sur brouillage radioélectrique, C. R. C., ch. 1374. The external device drive described in this manual requires shielded interface cables to comply with FCC emission limits. WARNINGS: To prevent fire or electrical shock hazard, do not expose the unit to rain or moisture. To avoid electrical shock, do not open the cabinet. Refer servicing to qualified personnel. 3 4 Contents List of Figures ...................................................................... 9 List of Tables...................................................................... 10 Chapter 1 - Introduction ................................................... 11 Features .............................................................................. 12 Capacity and Transfer Rates .................................................... 13 Applications ......................................................................... 13 Using This Guide................................................................... 13 Chapter 2 - Quick Start Installation ................................ 14 Tape Drive Components .......................................................... 14 Installing the Internal Tape Drive ............................................... 15 Installing the External Tape Drive............................................... 16 Chapter 3 - Installing internal tape drives...................... 17 Unpacking ........................................................................... 17 What Else You Need .............................................................. 18 Avoiding Electrostatic Damage ................................................. 18 Installation Summary .............................................................. 18 Collecting the Necessary Tools ................................................. 19 Reviewing Drive Default Settings ............................................... 19 SCSI ID ............................................................................. 21 Parity Checking .................................................................... 22 5 22 Data Compression ................................................................. 23 Media Recognition System (DDS-4 Drives Only).................................. 23 Power-On Self-Test.................................................................. 24 Host Operating System ............................................................ 24 SCSI Wide/Narrow Configuration (DDS-4 Drives Only) ........................ 25 Vendor ID ........................................................................... 25 Recording Drive Information..................................................... 25 Accessing the Inside of Your Computer ....................................... 26 Mounting the Internal Tape Drive............................................... 26 Mounting the Drive into a 3.5-inch Drive Bay .................................... 26 Mounting the Drive into a 5.25-inch Drive Bay................................... 28 Connecting a SCSI Cable........................................................ 29 Connecting to a Wide SCSI Connector ........................................... 29 Connecting to a Narrow SCSI Connector ........................................ 29 Checking SCSI Termination...................................................... 30 Connecting a Power Cable...................................................... 30 Completing Your Installation..................................................... 31 Registering Your Tape Drive ..................................................... 32 Terminator Power................................................................... Chapter 4 - Installing external tape drives .................... 33 Unpacking ........................................................................... 33 What Else You Need .............................................................. 33 Installation Summary .............................................................. 34 Reviewing Drive Default Settings ............................................... 34 SCSI ID ............................................................................. 35 Parity Checking .................................................................... 35 Data Compression ................................................................. 35 Media Recognition System (DDS-4 Drives Only).................................. 36 Power-On Self-Test.................................................................. 36 Host Operating System ............................................................ 36 Recording Drive Information..................................................... 36 Connecting a SCSI Cable........................................................ 37 Connecting to a Wide SCSI Connector ........................................... 37 Connecting to a Narrow SCSI Connector ........................................ 37 Checking SCSI Termination...................................................... 38 6 Connecting a Power Cable...................................................... 38 Completing Your Installation..................................................... 39 Registering Your Tape Drive ..................................................... 39 Chapter 5 - Operating Your Tape Drive .......................... 40 Using the Appropriate Media................................................... 40 Handling Cartridges .............................................................. 41 Loading a Cartridge............................................................... 42 Initializing a Blank Cartridge ................................................... 42 Unloading a Cartridge ........................................................... 43 Write-Protecting a DDS Cartridge.............................................. 44 Cleaning the Tape Heads ........................................................ 45 Chapter 6 - Understanding the Drive LEDs ..................... 46 Front Panel LEDs.................................................................... 46 LED Summary ....................................................................... 47 Clean LED............................................................................ 47 Media LED ........................................................................... 48 Drive LED............................................................................. 48 Chapter 7 - Troubleshooting ............................................ 49 Missing or Damaged Parts ...................................................... 49 SCSI ID Problems................................................................... 50 SCSI Termination Problems ...................................................... 50 Mounting Hardware Problems .................................................. 50 Drive Does Not Work ............................................................. 50 Power-On Self-Test Fails........................................................... 51 Computer Does Not Boot ........................................................ 51 Computer Does Not Recognize Drive ......................................... 51 Backup Program Does Not Recognize Drive ................................ 52 Write Error........................................................................... 52 Hardware Error..................................................................... 52 7 Appendix A - Loading Revised Firmware....................... 53 Firmware Upgrade Methods .................................................... 53 Using Firmware Cartridges ...................................................... 54 Appendix B - Technical Support Information.................. 55 World-wide Services .............................................................. 55 World-wide Web ................................................................... 55 E-mail Technical Support ........................................................... 55 Regional Services .................................................................. 56 Phone Technical Support ........................................................... 56 Technical Support FAX ............................................................. 56 Support Services in the Americas .............................................. 56 Telephone Support ................................................................. 56 Technical Support FAX (US and International) .................................... 56 SeaTDD ............................................................................. 56 Support Services in Europe ...................................................... 57 Support Services for Africa and the Middle East........................... 57 Support Services in Asia and the Western Pacific ......................... 58 8 List of Figures FIGURE FIGURE FIGURE FIGURE FIGURE FIGURE FIGURE FIGURE FIGURE FIGURE FIGURE FIGURE FIGURE FIGURE FIGURE FIGURE 1. Drives Covered in This User's Guide .................................................. 11 2. Front Panel Components .................................................................... 14 3. Internal Tape Drive Jumper Settings .................................................... 20 4. Internal Tape Drive Switch Settings ..................................................... 21 5. Mounting an Internal Tape Drive ........................................................ 27 6. Mounting Holes for the Internal Tape Drive in a 3.5-inch Installation ...... 27 7. Mounting Holes for the Internal Tape Drive in a 5.25-inch Installation .... 28 8. SCSI Interface Connector on the Internal Tape Drive ............................. 29 9. Two SCSI Termination Examples for the Internal Tape Drives ................. 30 10. Power Connector on the Internal Tape Drive ...................................... 31 11. Back Panel of the External Tape Drive .............................................. 35 12. Two SCSI Termination Examples for the External Tape Drives .............. 38 16. Loading a Cartridge ....................................................................... 42 17. Eject Button on Front Panel of Drive .................................................. 43 18. Write-protecting a DDS Cartridge .................................................... 44 19. Front Panel LEDs on Internal Drive (external drive is similar) ................. 46 9 List of Tables TABLE TABLE TABLE TABLE TABLE TABLE TABLE TABLE TABLE TABLE TABLE TABLE TABLE 1. DDS-4 and DAT 72 Capacity and Transfer Rates .................................... 13 2. Internal Tape Drive Default Settings ....................................................... 20 3. SCSI IDs and Corresponding Jumper Settings ......................................... 21 4. Host Operating Systems and Corresponding Switch Settings .................... 24 5. External Tape Drive Default Settings ...................................................... 34 7. Cartridge Guidelines and Pitfalls........................................................... 41 6. Matching Drives with the Media They Support........................................ 41 8. LED Quick Summary............................................................................ 47 9. Clean LED.......................................................................................... 47 10. Media LED ....................................................................................... 48 11. Drive LED......................................................................................... 48 12. European Toll-Free Numbers............................................................... 57 13. Asia and Western Pacific Numbers..................................................... 58 10 1 Introduction Congratulations! You have purchased the finest, most reliable digital data storage (DDS) drive available. As the industry leader, Certance has once again revolutionized storage with the Seagate© Model DDS-4 and Model DAT 72 drives. The DAT 72 and DDS-4 DDS drives represent Certance's commitment to engineering reliable and durable tape drive products that implement leading-edge technology. Designed for computer environments that require high-performance, high-capacity data storage, the DDS-4 and DAT 72 drives are based on a 3.5-inch mechanism and available as external and internal tape drives (see Figure 1 on page 11). The drives combine established Digital Audio Tape (DAT) technology, high-density recording, and hardware data-compression capabilities with Certance's proven computer-grade design to provide unmatched reliability and performance characteristics among DDS products. Internal Drive External Drive FIGURE 1. Drives Covered in This User's Guide 11 Introduction Features Features The following list summarizes the key features of the DDS-4 and DAT 72 drives. · Compatibility · · · · DDS-4: Supports DDS-2, DDS-3, and DDS-4 recording formats. DAT 72: Supports DDS-3, DDS-4, and DDS 5th Generation recording formats. LVD / Ultra Wide SCSI connection Three convenient form-factors: · · · · · · 3.5-inch internal form-factor for installation in a 3.5-inch half-height space 3.5-inch half-height drive factory-installed with 5.25-inch mounting rails and bezel for installation in a 5.25-inch half-height space External subsystem with built-in, auto-sensing, worldwide power supply Support for various native data-storage capacities (see Table 1 on page 13) High-speed transfer rates for fast backups (see Table 1 on page 13) Advanced onboard DDS-DC hardware using Lempel-Ziv (DCLZ) data-compression, doubling the drive's uncompressed capacity (e.g., a 20 GB uncompressed drive can be 40 GB with compression). See Table 1 on page 13. High-performance SCSI burst transfer rates Three levels of error-correction code (ECC) and four-head design for read-after-write (RAW) error detection and correction (uncorrectable error rate of less than 1 in 1015 bits) "Flying" preamplifier for greater signal-to-noise ratio Flash memory to store setup parameters and enable field firmware upgrades Automatic power-on self-test State-of-the-art sealed drive mechanism and tape handling components for improved immunity to airborne contaminants and extended media life · · · · · · 12 Introduction Capacity and Transfer Rates Capacity and Transfer Rates TABLE 1. DDS-4 and DAT 72 Capacity and Transfer Rates Characteristic Tape Length (meters) Native Capacity (Gbytes) Compressed Capacity (Gbytes) Native Transfer Rate (Mbytes/sec) * Applies to DDS-4 drives only ** Applies to DAT 72 drives only DDS-2* 120 4 8 1.375 DDS-3 125 12 24 2.75 DDS-4 150 20 40 2.75 DDS 5th Generation** 170 36 72 3.5 Applications The DAT 72 and DDS-4 drives are ideal for workstation, server, and network/enterprise applications. These applications include, but are not limited to: · · · · · · Backup of high-capacity fixed discs Data interchange between systems Network servers Online data collection Near-line secondary storage for all types of text, graphics, or multimedia information Archival storage Using This Guide This User's Guide describes how to install, configure, and care for the DDS-4 and DAT 72 external and internal tape drives. Please read the appropriate chapters and appendixes carefully, and keep this Guide handy for future reference. · · · · · · · · Chapter 2 provide quick-start instructions for getting the drives up and running in the shortest possible time. Chapter 3 describes how to install internal DDS-4 and DAT 72 drives. Chapter 4 describes how to install the external tape drives. Chapter 5 describes how to operate the drives. Chapter 6 describes the front-panel LEDs on the drives. Chapter 7 provides troubleshooting procedures you can follow in the unlikely event you encounter a problem with your drive. Appendix A describes how to upgrade firmware for your tape drive. Appendix B provides technical-support information. 13 2 Quick Start Installation This chapter provides quick-start instructions for getting the internal or external tape drives up and running in the shortest possible time. Topics in this chapter are: · · · "Tape Drive Components" on page 14 "Installing the Internal Tape Drive" on page 15 "Installing the External Tape Drive" on page 16 NOTE: If you prefer more detailed instructions, see Chapter 3 for internal drive installation instructions or Chapter 4 for external drive installation instructions. Tape Drive Components The following describes the major components of the tape drives. FIGURE 2. Front Panel Components For more information on LEDs and their meaning, see "Front Panel LEDs" on page 46. 14 Quick Start Installation Installing the Internal Tape Drive Installing the Internal Tape Drive Use the following procedure to install the internal tape drive. Print this page and check each step as you complete it. If you need more information about a step, turn to the section referenced in the step. 1. 2. 3. 4. 5. Unpack the contents of your drive package, and check for missing or damaged items. See "Unpacking" on page 17. Identify any other items you need to perform this installation. See "What Else You Need" on page 18. Collect the tools you will need to perform the installation. See "Collecting the Necessary Tools" on page 19 Observe Electrostatic precautions when handling the internal tape drive. See "Avoiding Electrostatic Damage" on page 18. Review the drive's default settings and change them if necessary: · · · · · · · · · SCSI ID: 6 Parity Checking: Enabled Terminator Power: Disabled Data Compression: Enabled Media Recognition (DDS-4 drives only): Enabled Power-On Self-Test: Enabled Host Operating System: Windows 98/Me/XP/NT/2000/2003 Server SCSI Interface Compatibility (DDS-4 drives only): Wide SCSI Vendor ID: SEAGATE DAT See"Reviewing Drive Default Settings" on page 19. 6. Turn off your computer, remove its covers and power cable, and select a mounting bay for the drive. Depending on your drive, select a 3.5-inch or 5.25-inch bay. See "Accessing the Inside of Your Computer" on page 26. Mount the drive into the bay and secure using the supplied screws. See "Mounting the Internal Tape Drive" on page 26. Connect a SCSI interface cable to the drive. See "Connecting a SCSI Cable" on page 29. Be sure the internal tape drive is not the last device on the SCSI bus (the drive does not provide SCSI termination). See "Checking SCSI Termination" on page 30. See "Connecting a Power Cable" on page 30. 7. 8. 9. 10. Connect a power cable to the drive. 11. Replace the computer covers and power cable, turn on the computer, and verify that the internal tape drive is operating properly. See "Completing Your Installation" on page 31. 12. Register your tape drive. See "Registering Your Tape Drive" on page 32. 15 Quick Start Installation Installing the External Tape Drive Installing the External Tape Drive Use the following procedure to install the external tape drive. Print this page and check each step as you complete it. If you need more information about a step, turn to the section referenced in the step. 1. 2. 3. Unpack the contents of your drive package, and check for missing or damaged items. See "Unpacking" on page 33. Identify any other items you need to perform this installation. See "What Else You Need" on page 33. Review the drive's default settings and change them if necessary: · · · · · · · · · SCSI ID: 6 Parity Checking: Enabled Terminator Power: Supplied to the SCSI bus Data Compression: Enabled Media Recognition (DDS-4 drives only): Enabled Power-On Self-Test: Enabled Host Operating System: Windows 98/Me/XP/NT/2000/2003 Server SCSI Interface Compatibility (DDS-4 drives only): Wide SCSI Vendor ID: SEAGATE DAT See"Reviewing Drive Default Settings" on page 34. 4. 5. 6. 7. Connect a SCSI interface cable to the drive. See "Connecting a SCSI Cable" on page 37. Check the SCSI termination. See "Checking SCSI Termination" on page 38. Connect a power cable to the drive. See "Connecting a Power Cable" on page 38. Turn on the computer, turn on the external tape drive, and verify that the external tape drive is operating properly. See "Completing Your Installation" on page 39. Register your tape drive. See "Registering Your Tape Drive" on page 39. 8. 16 3 Installing internal tape drives This chapter describes how to install internal DDS-4 and DAT 72 drives. Topics in this chapter are: · · · · · "Unpacking" on page 17 "What Else You Need" on page 18 "Avoiding Electrostatic Damage" on page 18 "Installation Summary" on page 18 "Registering Your Tape Drive" on page 32 NOTE: If you have an external drive, refer to Chapter 4 for installation instructions. Unpacking Before you unpack the contents of your drive package, inspect the shipping containers for damage. If you spot damage to the container, notify your carrier immediately. When you unpack the package, compare the items received with those on the packing list. If any item is missing or damaged, please contact your place of purchase immediately. NOTE: internal tape drives come in two mounting configurations, one for 3.5-inch halfheight bays and one for 5.25-inch half-height bays. These two drives are identical, except that the drive designed for 5.25-inch installations has mounting brackets on each side of the drive and a different front bezel. 17 Installing internal tape drives What Else You Need What Else You Need In addition to the contents included with your internal tape drive, you need the following items to install your internal tape drive. · · · · A SCSI host bus adapter that is properly installed and configured in a host computer A 3.5-inch or 5.25-inch half-height bay A SCSI ribbon cable Backup application software that supports the internal tape drive. For a list of the latest backup software applications tested with the internal DDS-4 and DAT 72 tape drives, please visit our Web site at http://support.certance.com. Avoiding Electrostatic Damage Your internal tape drive has very sensitive components that are prone to damage from electrostatic discharge (ESD). Use extreme care when handling the drive, as it can be damaged by ESD. Before handling the drive, read these ESD instructions to prevent damage to the drive. · Wear an ESD-preventive grounding wrist strap or observe similar ESD precautions when working with the drive. Be sure the wrist strap makes good skin contact. Do not remove the wrist strap until you finish working with the drive. Avoid contact between the drive, other equipment, and clothing. The wrist strap only protects the equipment from ESD voltages on the body; ESD voltages on clothing can still cause damage. When the drive is not being used, keep it in its antistatic bag. Before you remove the drive from the antistatic bag, touch a metal or grounded surface to discharge any static electricity buildup from your body. Hold the drive by its edges only. Avoid touching any exposed parts on the printed circuit board. Always place the drive on top of or inside the antistatic bag to reduce the chance of ESD damage. · · · · · Installation Summary The following steps summarize the installation procedure for your internal tape drive. 1. 2. 3. Gather the Necessary Tools See "Collecting the Necessary Tools" on page 19. Review the Drive's Default Settings See "Reviewing Drive Default Settings" on page 19. Record Your Drive's Information See "Recording Drive Information" on page 25. 18 Installing internal tape drives Collecting the Necessary Tools 4. 5. 6. 7. 8. Access the Inside of the Computer See "Accessing the Inside of Your Computer" on page 26. Mount the Drive into the Computer Mounting Bay See "Mounting the Internal Tape Drive" on page 26. Attach a SCSI Interface Cable See "Connecting a SCSI Cable" on page 29. Attach a Power Cable See "Connecting a Power Cable" on page 30. Complete and Verify Your Installation See "Completing Your Installation" on page 31. Collecting the Necessary Tools Before proceeding with the installation, gather the tools you will need to install the internal tape drive into the computer mounting bay. The following list identifies some of the tools you will need. You may need additional items, depending on your installation requirements. · · · · Phillips screwdriver Flatblade screwdriver, if your computer uses flathead screws Torx screwdriver, if your computer uses torx screws Computer documentation, which you can refer to during the installation Reviewing Drive Default Settings Your internal tape drive comes with various default settings. These settings are configured using jumpers and switches. · · The jumpers are located on the back of the drive, between the SCSI interface and power connectors (see Figure 3 on page 20) The switches are located on the underside of the drive. If you change a switch setting, you must turn the drive off and then on to have the new setting take effect (see Figure 4 on page 21). You may need to change these settings to suit your requirements. Review the default settings in Table 2 on page 20 to determine whether they suit your requirements or need to be changed. · · If you do not need to change these default settings, skip to "Accessing the Inside of Your Computer" on page 26. To change one or more settings, refer to the appropriate page in Table 2 on page 20. 19 Installing internal tape drives Reviewing Drive Default Settings TABLE 2. Internal Tape Drive Default Settings Parameter SCSI ID Parity checking Terminator power Data compression Default Setting 6 Enabled Disabled Enabled Jumper Pins/Switches Jumper pins 9­10 Jumper pins 11­12 Switches 1 and 2 Switch 3 Switch 4 Switches 5 through 8 See... page 22 page 22 page 23 page 23 page 24 page 24 Jumper pins 1­2, 3­4, 5­6, 7­8 page 21 Media Recognition System checking Enabled (DDS-4 drives only) Power-On Self-Test diagnostic Host operating system Enabled Microsoft Windows 98/Me/XP/NT/ 2000/2003 Server Wide SCSI (LVD and single ended) SEAGATE DAT SCSI interface compatibility (DDS-4 drives only) Vendor ID Switch 9 Switch 10 page 25 page 25 Default jumper settings shown (SCSI ID 6, parity checking enabled, and termination power disabled) Pins: 1-2 3-4 5-6 7-8 9-10 11-12 SCSI ID=0 SCSI ID=1 SCSI ID=2 SCSI ID=3 SCSI ID=4 SCSI ID=5 SCSI ID=6 SCSI ID=7 Function: SCSI ID bit 0 SCSI ID bit 1 SCSI ID bit 2 SCSI ID bit 3 Parity checking Termination Power SCSI ID=8 SCSI ID=9 SCSI ID=10 SCSI ID=11 SCSI ID=12 SCSI ID=13 SCSI ID=14 SCSI ID=15 Parity enable Term. power FIGURE 3. Internal Tape Drive Jumper Settings 20