CERTANCE Online User's Guide CP 3100 D2D2T Solution i Copyright and Trademarks Copyright © 2004 by Certance LLC. All Rights Reserved. Part Number 50001836 May, 2004 Certance and the Certance logo are trademarks of Certance LLC. Other product names are trademarks or registered trademarks of their respective owners. Certance reserves the right to change, without notice, product offerings or specifications. No part of this publication may be reproduced in any form without written permission from Certance LLC. Certance provides this manual "as is," without warranty of any kind, either expressed or implied, including, but not limited to, the implied warranties of merchantability and fitness for a particular purpose. Certance reserves the right to change, without notification, the specifications contained in this manual. Certance assumes no responsibility for the accuracy, completeness, sufficiency, or usefulness of this manual, nor for any problem that might arise from the use of the information in this manual. Warnings All safety and operating instructions should be read before this product is operated, and should be retained for future reference. This unit has been engineered and manufactured to assure your personal safety. Improper use can result in potential electrical shock or fire hazards. In order not to defeat the safeguards, observe the following basic rules for installation, use and servicing. CAUTION: This symbol should alert the user to the presence of "dangerous voltage" inside the product that might cause harm or electric shock. Caution! Risk of electric shock! Do not open! To reduce the risk of electric shock, do not remove the cover (or back). No user-serviceable parts are inside. Refer servicing to qualified service personnel. Heed warnings -- All warnings on the product and in the operating instructions should be adhered to. Follow instructions -- All operating and use instructions should be followed. Ventilation -- The product should be situated so that its location or position does not interfere with proper ventilation. Heat -- The product should be situated away from heat sources such as radiators, heat registers, furnaces, or other heat producing appliances. Power sources -- The product should be connected to a power source only of the type directed in this document or as marked on the product. Power cord protection -- The power cord should be routed so that it is not likely to be walked on or pinched by items placed upon or against it, paying particular attention to the cord at the wall receptacle, and the point where the cord exits from the product. To complete the disconnection of the electricity, please remove the power (electric) cord and the SCSI cable from their connections in the back of the product. The plugs should be placed near the product for easy access. Object and liquid entry -- Care should be taken to insure that objects do not fall and liquids are not spilled into the product's enclosure through openings. Servicing -- The user should not attempt to service the product beyond that described in the operating instructions. All other servicing should be referred to qualified service personnel. · · · · · · · · · Precautions · · · · · Do not use oil, solvents, gasoline, paint thinners, or insecticides on the unit. Do not expose the unit to moisture or to temperatures higher than 104 °F (40 °C) or lower than -40 °F (-40 °C). Keep the unit away from direct sunlight, strong magnetic fields, excessive dust, humidity, and electronic/electrical equipment, which generate electrical noise. Hold the power cord by the head when removing it from the AC outlet; pulling the cord can damage the internal wires. Use the unit on a firm level surface free from vibration, and do not place anything on top of the unit. FCC Notice This equipment generates and uses radio frequency energy and, if not installed and used properly -- that is, in strict accordance with the manufacturer's instructions -- may cause interference to radio communications or radio and television reception. It has been tested and found to comply with the limits for a Class B computing device in accordance with the specifications in Part 15 of FCC Rules, which are designed to provide reasonable protection against such interference in a residential installation. However, there is no guarantee that interference will not occur in a particular installation. If this equipment does cause interference to radio or television reception, which can be determined by turning the equipment on and off, you are encouraged to try to correct the interference by one or more of the following measures: · · · Reorient the receiving antenna. Relocate the computer with respect to the receiver. Move the computer into a different outlet so that the computer and receiver are on different branch circuits. WARNING: Changes or modifications made to this equipment, which have not been expressly approved by Certance, may cause radio and television interference problems that could void the user's authority to operate the equipment. Further, this equipment complies with the limits for a Class B digital apparatus in accordance with Canadian Radio Interference Regulations. Cet appareil numérique de la classe B est conforme au Règlement sur brouillage radioélectrique, C. R. C., ch. 1374. The desktop device described in this manual requires shielded interface cables to comply with FCC emission limits. WARNING: To prevent fire or electrical shock hazard, do not expose the unit to rain or moisture. To avoid electrical shock, do not open the cabinet. Refer servicing to qualified personnel. Contents Chapter 1 ­ Introduction ................................................ 12 The Challenges of Data Protection ........................................................12 Introducing the CP 3100 .....................................................................12 Features and Benefits ..........................................................................13 CP 3100 Configurations .....................................................................13 Understanding Terms and Concepts ......................................................14 CP 3100 Theory of Operation .............................................................15 Using This Guide ................................................................................18 Chapter 2 ­ Quick Start Installation ............................... 19 Installing an Internal CP 3100 ..............................................................19 Installing a Desktop CP 3100 ...............................................................21 Installing a Rack-Mount CP 3100 ..........................................................22 Chapter 3 ­ Installing the CP 3100................................. 23 Unpacking and Inspection ...................................................................23 Installing an Internal CP 3100 ..............................................................23 Installing a Desktop CP 3100 ...............................................................36 Installing the Rack-Mount CP 3100 .......................................................40 Chapter 4 ­ Initial Setup ................................................ 44 Setting the Initial Configuration ............................................................44 Installing Your Backup Software ............................................................53 Verifying Your Installation .....................................................................53 CP 3100 Operation ............................................................................53 Chapter 5 ­ Basic and Advanced Operations.................. 54 Overview ..........................................................................................54 Logging into RemoteAdmin ..................................................................54 Performing Basic Operations ................................................................57 Performing Advanced Operations .........................................................70 Chapter 6 ­ Performing System Operations ................... 74 Viewing System Information .................................................................74 Updating the CP 3100 Firmware ..........................................................76 Viewing Device Inventories ..................................................................77 Viewing the System Log .......................................................................80 6 Viewing Messages ..............................................................................81 Restarting or Shutting Down the CP 3100 ..............................................82 Chapter 7 ­ CP 3100 LEDs.............................................. 83 Front Panel LEDs .................................................................................83 System LED ........................................................................................84 Attention LED .....................................................................................84 Virtual Tape LED .................................................................................85 Physical Tape LED ...............................................................................85 Network Activity LED ...........................................................................85 Chapter 8 ­ Using the Integrated Tape Drive .................. 86 Using the Appropriate Media ...............................................................86 Handling Cartridges ...........................................................................87 Applying Labels ..................................................................................87 Loading a Cartridge ...........................................................................88 Ejecting a Cartridge ............................................................................88 Write Protecting a DDS Cartridge .........................................................89 Cleaning the Tape Path .......................................................................90 Chapter 9 ­ Troubleshooting .......................................... 91 Damaged Parts ..................................................................................91 Handling Attentions ............................................................................91 SCSI ID Problems ................................................................................92 SCSI Termination Problems ...................................................................92 CP 3100 Does Not Work ....................................................................93 Power On Self Test Fails ......................................................................93 Computer Does Not Boot .....................................................................93 Computer Does Not Recognize the CP 3100 .........................................93 Backup Program Does Not Recognize the CP 3100 ................................94 Removing the Hard Disk ......................................................................94 Chapter 10 ­ Recording Your Settings ............................ 96 Appendix A ­ CP 3100 Operation .................................. 97 Overview ..........................................................................................97 Archiving to a Physical Tape for the First Time ........................................97 Archiving a Previously Archived Virtual Cartridge ...................................97 Archiving and Migrating .....................................................................99 7 List of Figures Figure Figure Figure Figure Figure Figure Figure Figure Figure Figure Figure Figure Figure Figure Figure Figure Figure Figure Figure Figure Figure Figure Figure Figure Figure Figure Figure Figure Figure Figure Figure Figure Figure Figure Figure 1. Backup Data Flow from a Host to a CP 3100 Virtual Tape Cartridge .......... 16 2. Restore Data Flow from a CP 3100 Virtual Tape Cartridge ........................ 17 3. Restore Data Flow from a Physical Tape through the CP3100..................... 17 4. Installing the CP 3100........................................................................... 25 5. Back Panel of the Internal CP 3100......................................................... 26 6. Connecting the DC Power Cable ............................................................ 26 7. Connecting the VHDC-1 to HD68 Converter............................................. 27 8. Connecting the VHDC-1 to HD68 Archive Cable ...................................... 27 9. Connecting to an Archive Tape Drive ...................................................... 28 10. SCSI Cable Connections...................................................................... 28 11. Category 5 Ethernet Cable with PCI Bracket.......... ...