Maintenance Guide Read This First Trademarks.............................................................................................................3 How to Read This Manual .....................................................................................4 Paper and Other Media Paper and Other Media Supported by This Printer.............................................5 Paper Recommendations....................................................................................10 Loading Paper..........................................................................................................10 Storing Paper ...........................................................................................................10 Types of Paper and Other Media ............................................................................. 10 Paper not supported by this printer .......................................................................... 12 Print Area .................................................................................................................13 Loading Paper ...................................................................................................... 16 Loading Paper in Tray 1 and the optional paper feed unit .......................................16 Loading Paper in the Bypass Tray ...........................................................................25 Loading Envelopes...................................................................................................32 Switching between Paper Trays...............................................................................38 Replacing Consumables and Maintenance Kit Replacing the Toner Cartridge ...........................................................................39 Replacing the Maintenance Kit...........................................................................44 Before Replacing...................................................................................................... 44 Replacing the Friction Pad .......................................................................................45 Replacing the Transfer Roller ..................................................................................47 Replacing the Paper Feed Rollers ...........................................................................50 G1168611_0.00 EN USA G116-8610 Copyright © 2004 1 Replacing the Fusing Unit ........................................................................................ 53 Cleaning the Printer Cautions to Take When Cleaning .......................................................................60 Cleaning the Friction Pad....................................................................................61 Cleaning the Paper Feed Roller..........................................................................63 Cleaning the Registration Roller ........................................................................67 Adjusting the Printer Adjusting the Image Density...............................................................................70 Adjusting Tray Registration................................................................................ 72 Troubleshooting Error & Status Messages on the Control Panel ................................................75 Printer Does Not Print .........................................................................................83 Checking the port connection...................................................................................84 Other Printing Problems .....................................................................................87 Additional Troubleshooting ................................................................................ 91 Removing Misfed Paper Removing Misfed Paper ......................................................................................93 When "Remove Misfeed Paper Tray" Appears ................................................. 94 When "Remove Misfeed Internal Path" Appears ..............................................96 When "Remove Misfeed Paper Exit Cover" Appears ....................................... 99 When "Remove Misfeed Duplex Unit" Appears..............................................104 Appendix Moving and Transporting the Printer...............................................................108 Moving the Printer ..................................................................................................108 Consumables .....................................................................................................110 Toner Cartridge ......................................................................................................110 Maintenance Kit .....................................................................................................110 Specifications.....................................................................................................112 Mainframe ..............................................................................................................112 Options...................................................................................................................115 2 Read This First Trademarks Microsoft, Windows and Windows NT are registered trademarks of Microsoft Corporation in the United States and/or other countries. IPS-PRINT Printer Language Emulation Copyright© 1999-2000 Oak Technology, Inc., All rights reserved. Bluetooth® is a registered trademark of Bluetooth-SIG Inc. worldwide. Other product names used herein are for identification purposes only and might be trademarks of their respective companies. We disclaim any and all rights to those marks. The proper names of the Windows operating systems are as follows: · Microsoft® Windows® 95 operating system · Microsoft® Windows® 98 operating system · Microsoft® Windows® Millennium Edition (Windows Me) · The product names of Windows® 2000 are as follows: Microsoft® Windows® 2000 Advanced Server Microsoft® Windows® 2000 Server Microsoft® Windows® 2000 Professional · The product names of Windows® XP are as follows: Microsoft® Windows® XP Professional Microsoft® Windows® XP Home Edition · The product names of Windows ServerTM 2003 are as follows: Microsoft® Windows ServerTM 2003 Standard Edition Microsoft® Windows ServerTM 2003 Enterprise Edition Microsoft® Windows ServerTM 2003 Web Edition · The product names of Windows NT® 4.0 are as follows: Microsoft® Windows NT® Server 4.0 Microsoft® Windows NT® Workstation 4.0 G1168611_0.00 Copyright © 2004 3 Read This First How to Read This Manual The following set of symbols is used in this manual. This symbol indicates a potentially hazardous situation that might result in death or serious injury when you misuse the machine without following the instructions under this symbol. Be sure to read the instructions, all of which are described in the Safety Information section. This symbol indicates a potentially hazardous situation that might result in minor or moderate injury or property damage that does not involve personal injury when you misuse the machine without following the instructions under this symbol. Be sure to read the instructions, all of which are described in the Safety Information section. * The statements above are notes for your safety. If this instruction is not followed, paper might be misfed, originals might be damaged, or data might be lost. Be sure to read this. This symbol indicates information or preparations required prior to operating. This symbol indicates precautions for operation, or actions to take after abnormal operation. This symbol indicates numerical limits, functions that cannot be used together, or conditions in which a particular function cannot be used. This symbol indicates a reference. Keys that appear on the machine's display. Keys and buttons that appear on the computer's display. Keys built into the machine's control panel. Keys on the computer's keyboard. 4 Paper and Other Media Paper and Other Media Supported by This Printer This section describes the paper size, feed direction, and the maximum amount of paper that can be loaded into each paper tray in this printer. The following symbols and terminology are used to represent the feed direction. In this manual K(Feed direction) L(Feed direction) On the display A4 (297 x 210) 8 1/2 x 11 A5 (210 x 148) 8 1/2 x 5 1/2 Paper feed direction Short-edge feed direction Long-edge feed direction Be careful of the paper feed direction. The direction is determined for each paper size. Input Paper Sizes (Metric version) Paper Feed Unit (Tray2/3) Envelope Feeder Unit × × × × × × × × × × × × × × × × A3 B4 JIS A4 K K K L 297 × 420 257 × 364 210 × 297 297 × 210 182 × 257 257 × 182 148 × 210 210 × 148 105 × 148 279 × 432 216 × 356 B5 JIS K L A5 K L A6 11 × 17 Legal (LG, 81/2 × 14) K K K Paper Tray (Tray1) Feed direction Bypass Tray Size (mm) G1168611_0.00 Copyright © 2004 5 Paper and Other Media Paper Feed Unit (Tray2/3) Letter (LT, 81/2 × 11) K L 216 × 279 279 × 216 140 × 216 184 × 276 276 × 184 210 × 330 216 × 330 203 × 330 104.8 × 241.3 162 ×229 114 ×162 110 × 220 98.4 × 190.5 267 × 390 195 × 267 267 × 195 × × × × × × × × × × × × × × Envelope Feeder Unit × × × × × × × × × × × × 5 1 /2 × 8 1 /2 Executive (Exec., 71/4 × 101/2) Folio (81/4 × 13) Foolscap (F4, 81/2 × 13) F/GL (8 × 13) Com#10 Env (41/8 × 91/2) C5 Env (6.38 × 9.02) C6 Env (4.49 × 6.38) DL Env (4.33 × 8.66) Monarch Env (37/8 × 71/2) Custom Size 8K (101/2 × 15.35) 16K (7.68 × 101/2) K K L K K K K K K K K K K L · The size is supported and indicated on the tray dial. Be sure to set the paper size dial to match the actual paper size loaded in the tray. · The size is supported but not indicated on the tray dial. You should set the tray dial to "p", and select the paper size with the control panel. · The size is supported but the paper size should be set with the control panel. There is no dial on the tray. See p.25 "Loading Paper in the Bypass Tray" See p.32 "Loading Envelopes" · Paper Tray (Tray1) Feed direction Bypass Tray Size (mm) 6 Paper and Other Media The size is supported, but it should be set as a custom size using the control panel. The supported size may differ depending on the printer language you use. Set as a custom size setting using the control panel. The following sizes are supported: · Bypass Tray: approximately 90 - 305 mm in width, and 148 - 432 mm in length. · Paper Feed Unit (Tray 2/3): approximately 182 - 297 mm in width, and 160 - 432 mm in length. · The size is not supported. Input Paper Sizes (Inch version) Paper Feed Unit (Tray2/3) Envelope Feeder Unit × × × × × × × × × × × × × × × × × × × × × × × × 11 × 17 Legal (LG) Letter (LT) K K K L 11 × 17 81/2 × 14 81/2× 11 11 × 81/2 51/2× 81/2 71/4× 101/2 101/2× 71/4 11.26 × 16.54 10.12 × 14.33 8.26 × 5.83 5.83 × 8.26 7.17 × 10.12 10.12 × 7.17 5.83 × 8.26 8.26 × 5.83 4.13 × 5.63 51/2× 81/2 Executive (Exec.) K K L A3 B4 JIS A4 K K K L B5 JIS K L A5 K L A6 K Paper Tray (Tray1) Feed direction Bypass Tray Size (inch) 7 Paper and Other Media Paper Feed Unit (Tray2/3) Envelope Feeder Unit × × × × × × × × × × × × Folio Foolscap F4 F/GL Com#10 Env C5 Env C6 Env DL Env Monarch Env Custom Size 8K 16K K K K K K K K K K K L 81/4 × 13 81/2 × 13 8 × 13 41/8 × 91/2 6.38 × 9.02 4.49 × 6.38 4.33 × 8.66 37/8 × 71/2 101/2× 15.35 7.68 × 101/2 101/2× 7.68 × × × × × × · The size is supported and indicated on the tray dial. Be sure to set the paper size dial to match the actual paper size loaded in the tray. · The size is supported but not indicated on the tray dial. You should set the tray dial to "p", and select the paper size with the control panel. · The size is supported but the paper size should be set with the control panel. There is no dial on the tray. See p.25 "Loading Paper in the Bypass Tray" See p.32 "Loading Envelopes" · The size is supported, but it should be set as a custom size using the control panel. The supported size may differ depending on the printer language you use. Set as a custom size setting using the control panel. The following sizes are supported: · Bypass Tray: approximately 3.54 - 12.01 inches in width, and 5.83 17.01 inches in length. Paper Tray (Tray1) Feed direction Bypass Tray Size (inch) 8 Paper and Other Media · Paper Feed Unit (Tray 2/3): approximately 7.17 - 11.69 inches in width, and 6.3 - 17.01 inches in length. · The size is not supported. Paper weight and number of sheets to be set Supported paper weight Tray 1 Bypass Tray Maximum number of sheets (plain paper) 60 - 105 g/m2 (16 - 28 lb.) 500 (80 g/m2, 20 lb.) 52 - 162 g/m2 (14 - 43 lb.) 100 ( ...