User manual ROYAL ALPHA600SC

Contents 1 Welcome Before Starting ..................................................................................................................................................... 1 What is in the Box? ............................................................................................................................................. 2 Important Phone Numbers ............................................................................................................................. 2 2 Getting Started Plugging in and Putting in the Batteries .................................................................................................... 3 Installing the Paper Roll.................................................................................................................................... 5 Installing the Barcode Reader ..................................................................................................................... 6 PC-Based Software ............................................................................................................................................. 7 Setting the Date And Time.............................................................................................................................. 7 Programming the Sales Tax ............................................................................................................................ 8 Programming Department Keys ................................................................................................................... 9 3 Getting To Know the Cash Register About the Displays ...........................................................................................................................................10 Opening and Closing the Customer Display........................................................................................10 About the Numeric Display........................................................................................................................12 Using the Mode Key Area ..............................................................................................................................12 Using the Keyboard .........................................................................................................................................14 Using the Cash Drawer ...................................................................................................................................15 Contents Using the Accessory Drawer ........................................................................................................................ 16 Using the Counterfeit Detector Feature .................................................................................................. 16 About Paper Money ..................................................................................................................................... 17 Detecting Suspicious Money .................................................................................................................... 17 4 Setting Up Your Cash Register - the Basics Using the Displays ........................................................................................................................................... 19 The Clerk Display ........................................................................................................................................... 20 Setting Alphanumeric Descriptions .......................................................................................................... 20 Alphanumeric Code Chart ......................................................................................................................... 21 Using Single Width Characters................................................................................................................. 23 About Programming Numbers in Logo Messages............................................................................ 23 Using Double Wide Characters ................................................................................................................ 23 Programming a Store Logo or a Commercial Message................................................................... 24 Setting the Commercial Message in the Footer................................................................................. 27 Setting Clerk Numbers and Names ........................................................................................................... 28 Using the Clerk System ............................................................................................................................... 30 Setting the Machine Number ...................................................................................................................... 30 Setting X and Manager Passwords ............................................................................................................ 31 Printing the Quick Start Program Confirmation Report..................................................................... 32 Before Going to Register Mode................................................................................................................... 33 Error Codes ......................................................................................................................................................... 34 Clearing an Error............................................................................................................................................ 34 5 Setting Up Your Cash Register - Advanced Programming Department Keys................................................................................................................. 37 Setting Standard and Gallonage Mode................................................................................................. 39 Programming Multiple and Single Items ............................................................................................. 39 Programming High Digit Lock-out (HDLO).......................................................................................... 39 Programming Tax Status ............................................................................................................................ 40 Programming Department Preset Price ............................................................................................... 41 Assigning Department Number Keys .................................................................................................... 41 Programming Department Names......................................................................................................... 42 Programming Scrolling Messages ............................................................................................................. 45 Programming Scrolling Message Display Times................................................................................... 46 ii Alpha 600sc User's Guide Contents Setting the Off Message ..............................................................................................................................46 Setting the Mode Message.........................................................................................................................47 Setting the Sales Message Start and Stop Times................................................................................47 Setting the Idle Messages ...........................................................................................................................48 Setting the Amount of Time Letters Appear in the Display ...........................................................49 Programming the Credit Keys......................................................................................................................49 Programming PLU Descriptions..................................................................................................................51 Programming PLUs without a Barcode Reader ..................................................................................51 Programming PLUs with the Barcode Reader .....................................................................................52 Setting the Decimal Points............................................................................................................................53 Setting the Rounding Rates ..........................................................................................................................54 Programming Discounts ................................................................................................................................54 Programming Minus Percentage Discounts ........................................................................................54 Programming Coupon Discounts ............................................................................................................55 Programming Plus Percentage Add-ons...............................................................................................58 Programming Flag Options...........................................................................................................................59 6 Ringing up Sales and Using Training Mode Ringing up Sales................................................................................................................................................65 Ringing up Sales with the Barcode Reader...........................................................................................67 Using Training Mode .......................................................................................................................................67 7 Programming Complex Tax Rates Setting the Tax Rates .......................................................................................................................................70 8 Running Reports Running the Program Confirmation Report ...........................................................................................73 Running the Department Confirmation Report ....................................................................................75 Running the PLU Confirmation Report.....................................................................................................75 Running the Department Sales Report.....................................................................................................76 Running Management Reports ...................................................................................................................76 About X Readings ..........................................................................................................................................77 About Z Readings ..........................................................................................................................................77 About Management Reports .....................................................................................................................78 Running a Cash-In-Drawer Report...........................................................................................................78 Running a Clerk Report................................................................................................................................79 Alpha 600sc User's Guide iii Contents Running a Financial Report ....................................................................................................................... 79 Financial Report Example........................................................................................................................... 80 Running an Hourly Report ......................................................................................................................... 82 Running PLU Reports................................................................................................................................... 83 9 Maintenance and Options Installing a New Paper Roll ........................................................................................................................... 85 Using the Battery System .............................................................................................................................. 86 About the Serial Port....................................................................................................................................... 87 Ordering Supplies and Accessories ........................................................................................................... 89 10 Troubleshooting Error Codes ......................................................................................................................................................... 90 I Hear an Error Beep...................................................................................................................................... 90 Sec code error appears in PRG, X OR Z modes ................................................................................... 91 If Clerk E12 Displays In REG 1 or REG 2 Modes.................................................................................... 91 PE Printer Error .................................................................................................................................................. 91 The Register Does Not Work at All ............................................................................................................. 92 Opening the Drawer When There is no Power...................................................................................... 92 Half System Clear ............................................................................................................................................. 93 Full System Clear .............................................................................................................................................. 93 If Nothing Helps................................................................................................................................................ 93 11 Examples Sample Receipt .............................................................................................................................................. 96 Transaction Codes ........................................................................................................................................... 97 Adding Tax to a Non-Taxable Department............................................................................................. 98 Cash Sale With Tendering Change ............................................................................................................ 98 Cash Sale Without Tendering Change...................................................................................................... 99 Charge Sale......................................................................................................................................................... 99 Coupon Discount Sale..................................................................................................................................100 Credit Return....................................................................................................................................................101 Credit Sale.........................................................................................................................................................101 Dept Shift Key..................................................................................................................................................101 Exempting Tax On An Item.........................................................................................................................102 Exempting Tax on the Entire Sale ............................................................................................................102 iv Alpha 600sc User's Guide Contents Gallonage Sales Transaction...................................................................................................................... 103 Minus Percentage Discount Sale.............................................................................................................. 103 Multiplication of a Department Unit Price............................................................................................ 104 Multiplication Sale......................................................................................................................................... 104 Multiplying By A Fraction............................................................................................................................ 105 No-Sale Function............................................................................................................................................ 105 Overriding a PLU Sale................................................................................................................................... 106 Paid-Out Sale ................................................................................................................................................... 106 PLU Sale............................................................................................................................................................. 106 PLU Sale With PLU Description ................................................................................................................. 107 Plus Percentage Sale..................................................................................................................................... 107 Received-On-Account Sale......................................................................................................................... 108 Registering A Department Unit Price ..................................................................................................... 108 Registering A Reference Number ............................................................................................................ 108 Return Sale ....................................................................................................................................................... 109 Split Tendering Sale ...................................................................................................................................... 109 Temporarily Overriding a PLU Price........................................................................................................ 110 Use the Error-Correct /Void Key................................................................................................................ 110 Voiding A Coupon Sale................................................................................................................................ 111 Voiding a Department Preset Price......................................................................................................... 111 Voiding a Department Preset with a Coupon Discount .................................................................. 112 Voiding a Department Preset with a Minus Percentage Discount .............................................. 112 Voiding A Minus Percentage Discount Sale......................................................................................... 113 Voiding a Multiplication of a Department Preset Price.................................................................... 113 Voiding A Multiplication Sale .................................................................................................................... 114 Voiding a PLU Multiplication Sale............................................................................................................ 114 Voiding a PLU Sale......................................................................................................................................... 115 Voiding a PLU Sale with a Coupon Discount ....................................................................................... 115 Voiding a Plu Sale with a Minus Percentage Discount..................................................................... 116 Voiding a PLU Sale with a Plus Percentage Rate ................................................................................ 116 Voiding a Plus Percentage Sale................................................................................................................. 117 Voiding A Sale ................................................................................................................................................. 117 Alpha 600sc User's Guide v Contents A Calculating State Tax Table Codes ...............................................................118 Calculating Your Tax .....................................................................................................................................118 Example Tax Chart ......................................................................................................................................122 The Worksheet .............................................................................................................................................123 Programming the State Tax .......................................................................................................................124 B GST/PST System for Canada..........................................................................125 Canadian Tax Programming Example ....................................................................................................125 C Product Information ......................................................................................128 Specifications and Safety ............................................................................................................................128 Safety Notice....................................................................................................................................................129 Limited Warranty............................................................................................................................................130 Description Tables .........................................................................................................................................131 Index ....................................................................................................................134 vi Alpha 600sc User's Guide CHAPTER 1 Welcome Congratulations on purchasing your new Royal cash register! This register is designed to be easy to use, helping you to focus on running your business. Before Starting Before you start using this manual to set up and customize your cash register, you should know the following. When you need to press a key, you see a picture of the key you need to press and the name of the key is in another font. For example: 1 If you are prompted for a Manager Password, type the password number and then press the Check key. If you did not program a Manager Password, go to the next step. If you need to type something in the round Number keys area, what you need to type is shown in a special font. For example: 2 Using the round Number keys, press 444444 and then press the Amount Tend Total key. Alpha 600sc User's Guide Chapter 1: Welcome What is in the Box? Look for and unwrap the following: · · · · · · Cash Register 1 starter roll of standard thermal paper, Royal Reorder Number 013127 (57.5mm). Journal Spindle, installed in the printer compartment Barcode reader located in a small box RegisterLinkTM software 1 set of keys, consisting of: · 2 Cash Drawer keys (515). · 2 PRG Program keys (427-023). · 2 REG Register keys (427-024). · 2 Z keys (427-012). Important Phone Numbers If you need help or want to order additional supplies, use the following contact information. Customer Service: Ordering Supplies: Website: 1-800-272-6229 (USA) 1-888-266-9380 (Canada) 1-888-261-4555 www.royal.com To order items, see Ordering Supplies and Accessories on page 89. 2 Alpha 600sc User's Guide CHAPTER 2 Getting Started Setting up your cash register consists of the following steps: · · · · · Plugging in and Putting in the Batteries Installing the Paper Roll Setting the Date And Time Programming the Sales Tax Setting at least 2 Department Keys Do all the steps to make sure you have your cash register set up correctly. When you are done with this chapter, see the chapter called Getting To Know the Cash Register, starting on page 10 and the chapter called Setting Up Your Cash Register - the Basics, starting on page 19 for more information about your cash register. Plugging in and Putting in the Batteries Your cash register needs 3 AA 1.5 volt batteries for the memory backup system. These batteries did not come with your cash register and you must purchase them additionally. You should purchase these batteries before you start this section or as soon as possible after setting up the cash register. Alpha 600sc User's Guide Chapter 2: Getting Started Make sure that you plug the cash register into the electrical outlet before you put in the batteries. Caution If you put the batteries in first, they can damage the cash register. Do not use this cash register outdoors in the rain or near any source of liquid. To get the cash register ready to use 1 Remove the cash register and the parts from the box. Store the box and packing material in a safe, dry place. If you need to move the register in the future, you can put it back in the box. 2 Remove the tape holding the parts of the cash register in place. For example, there may be tape on the Journal Compartment Cover. Make sure you remove the tape on the black Journal Tape spindle inside the printer compartment of the cash register. 3 Put the register on a hard, level surface, away from rain and spilled drinks. A hard level surface makes it easier for the cash drawer to go in and out smoothly. Do not put the register on a porous surface. Depending on the surface or any cleaning solution used on the surface, the rubber feet may leave marks on the surface. Do not place the register on any valuable surface, such as antique or fine wood tables, desks, and so on. 4 Plug the cash register into a standard three-hole electrical wall outlet. (115-120 volt, 60 hertz). Make sure the electrical cord is not going to get tripped over or accidentally pulled from the electrical outlet. Put the cash register on an electrical circuit with no other electrical device or appliance. Other appliances can overload the circuit or cause electrical interference with the cash register. It is best that you use a circuit without other appliances already on it. 5 Install the memory backup batteries. · Open the Journal Compartment cover. Remove the cover and put it aside. · Move the paper roller bar up and out of the way. Grab the small handle on the right of the print roller bar. Push the little handle towards the back of the cash register and raise the paper roller bar up. You see a slope down to the paper compartment. The battery cover is located under the print roller bar, on the slope. · Remove the battery cover. Press the edge at the top of the cover and push to the back. The cover pops off. 4 Alpha 600sc User's Guide Installing the Paper Roll · Put the batteries in the slots. Make sure that the positive and negative ends are in the right place. The batteries have a little plus (positive) and minus (negative) sign on each end to help you. · Replace the battery cover. Slide the bottom tabs into the long slit in the bottom position and it snap the cover into place. Do not put the tabs in the 2 holes in the bottom of the compartment. The cover will not close and you will break the tabs. 6 Now you are ready to put the paper in the cash register and set the time and the date. See the next section for more information. Installing the Paper Roll Your cash register has a thermal printer that prints receipts for the customer or a journal tape. Use 2¼ inch (57.5 mm) wide standard thermal register paper. To install the paper roll 1 Insert the PRG key and turn it to either REG1 or REG2. · If you need a customer receipt, turn the Mode key to the REG1 position. · If you do not need a customer receipt, turn the mode key to the REG2 position. 2 Unlock and open the Journal Compartment Cover. Grip the left side of the cover and gently pull upward. Remove the Journal Compartment Cover and set aside. 3 Remove the Journal Takeup spindle. Place the paper roll in the little round area at the bottom of the compartment. Make sure the paper feeds out from the bottom of the roll, towards the front of the cash register. Alpha 600sc User's Guide 5 Chapter 2: Getting Started 4 Grab the small handle on the right of the print roller. Push the little handle towards the back of the cash register and raise the roller bar up. 5 Lay the end of the paper across the printer as shown. Move the print roller down onto the paper and snap into place. Make sure both sides are snapped down. · Press the Feed key until the paper catches and moves through the printer. 6 Do one of the following: · If you do not need to print receipts: Place the black plastic Journal Takeup spindle on its grooves above the Battery compartment. The spindle sits above the paper roll. Press the Feed key to move the paper through the printer about 10-12 inches. Push the paper through one of the narrow openings in the center of the Journal Takeup spindle. Press the Feed key until the paper catches and begins to wind securely around the Journal Takeup spindle. Replace the Journal Compartment Cover. · If you want to print receipts: Lay the customer receipt paper over the receipt slot and close the Journal Compartment Cover. Handle Installing the Barcode Reader Your cash register comes with a barcode reader. It allows you to scan items with a UPC symbols, instead of using the keyboard to type the PLU number. The barcode reader plugs into the port on the lower right side of the cash register. Use the directions below to install it. To install and program the barcode reader 1 Unpack the reader from the box. 2 Turn the Mode key to OFF. 6 Alpha 600sc User's Guide PC-Based Software 3 Locate the port for the scanner on the lower right side of the cash register. Plug the reader into the port. 4 Now you can program the barcode reader so that you can scan UPC symbols to ring up items. For specifics, see Programming PLUs with the Barcode Reader on page 52. PC-Based Software Your cash register includes: · RegisterLink PC-based software. This software allows you to connect the cash register to your PC to download your sales information and transfer it to QuickBooks® 2002 or Peachtree® accounting software. For instructions about using the software, see the RegisterLink manual. Using the RegisterLink software requires connecting your computer to the cash register, using the serial port. To connect your computer to the serial port, you need a null-modem serial cable that is not included. You can purchase this cable at any computer supply store. For technical details about the serial connection, see About the Serial Port on page 87. Setting the Date And Time The date changes every day and prints in the month-day-year format. You can prevent the date from printing on the transaction receipts. The date format can also be changed to print day-month-year. For more information, see Programming Flag Options on page 59. You can set the cash register so that it does not print the time on receipts. For more information, see Programming Flag Options on page 59. The time can print in either the 12 or 24 hour (military time) format. The default setting is to print in the 12 hour format, which is normally used. To change to the 24 hour format, see Programming Flag Options on page 59. Reminder When you set the time, you need to type the time in a 24 hour format. To convert the current time to a 24 hour format, add the number 12 to every hour after 12 noon. For example: 1:15 P.M. programs as 1315. 8:20 A.M. programs as 0820. To set the date Example 1: To program June 30, 2002 1 Put the PRG key in the Mode key slot and turn it to the PRG position. Alpha 600sc User's Guide 7 Chapter 2: Getting Started 2 In the round Number keys area, press 063002 and then press the #/ST/NS key. To set the time Example 2: To program 9:45 P.M. 1 Put the PRG key in the Mode key slot and turn it to the PRG position. 2 In the round Number keys area, press 2145 and then press the Qty/Date key. Programming the Sales Tax Now you need to program the sales tax for your area. If you do not know your sales tax rate, contact your local government office. Tip You must press at least 4 digits in step 4. Note If you make a mistake or you hear an error beep, press Clear and start over with Step 3. Example 3: To program a sales tax rate of 6% 1 Find your sales tax rate. You may need to contact your local government office. 2 Put the PRG key in the Mode key slot and turn it to the PRG position. 3 In the round Number keys area, press 1 and then press the Tax 1 key. 4 Press 6000 and press the Amount Tend Total key. Your sales tax is programmed. To program other tax rates, in Step 4, press the following: Table 1 Additional tax rate programming For this tax rate... 7.75% 5.5% 10.5% Press these keys... 7750 5500 10500 For more advanced tax rate programming, see Programming Complex Tax Rates on page 69. 8 Alpha 600sc User's Guide Programming Department Keys Programming Department Keys You are done with the basic programming of your cash register. After you program at least 2 department keys, you are ready to use the cash register, if you do not want to use any of the other features. For more information about the other features of your cash register, see Setting Up Your Cash Register - the Basics on page 19 and Setting Up Your Cash Register - Advanced on page 36. To program Department 1 as taxable with no preset price and no description 1 Using the round Number keys, press 00001 and press the Subtotal/w/Tax key. 2 Using the round Number keys, press 0 and press the Dept 1 key. 3 Press the Amount Tend/Total key. The department information is saved in the cash register. To program Department 2 as non-taxable with no preset price and no description 1 Using the round Number keys, press 00000 and press the Subtotal/w/Tax key. 2 Using the round Number keys, press 0 and press the Dept 2 key. 3 Press the Amount Tend/Total key. The department information is saved in the cash register. For more information about programming department keys, see Programming Department Keys on page 37. Alpha 600sc User's Guide 9 CHAPTER 3 Getting To Know the Cash Register This chapter shows you the basics of using your cash register after you set it up. If you have not yet set up your cash register, see the Quick Start sheet that came in the box with your cash register or Getting Started on page 3. About the Displays Your cash register has 2 displays. Customer Display You can lift, tilt, and rotate the customer display so customers can see what is happening. When you move the register or store it, close the display so it doesn't get damaged. Your cash register has a 1 line customer display · 1 line that shows letters and numbers (alphanumeric) The alphanumeric display shows 10 digits for descriptions, scrolling text messages, and sales dollar amounts. Opening and Closing the Customer Display You can open and close the customer display so that customers can easily see what is happening. To open and close the customer display 1 To open the rear customer display, pull up, tilt, and rotate to view from any direction. 2 To close, turn the display to face the rear of the machine and press down. Alpha 600sc User's Guide About the Displays Operator Display Your cash register also has a 2 line display for the operator. Both lines shows letters and numbers (alphanumeric). The following codes can appear in the display: Table 2 Codes and words that can appear in the display This code... : = ADD ON CASH CHANGE or C CHARGE CHECK CLERK ERR or CLERK E12 COUPON DISCOUNT ERROR NO SALE NON TAX P PE P-O R-A REFUND SEC CODE SUBTTL TAX 1/TAX 2 VOID/CORR Appears when... the -%/RA key registers a percent discount amount. Also appears in the Customer Display. the Charge, Check, Amount Tend Total keys are pressed. Also appears in the Customer Display. the +%/PO key registers a plus percentage amount. * the Amount Tend Total key finalizes a cash sale. * change is due. * the Charge key finalizes a sale. * the Check key finalizes a sale. * clerk numbers have been programmed and the clerk system is active. When this appears, the clerk number must be entered. the -/CPN key is pressed. * the -%/RA key registers a percent discount amount. * an incorrect key is pressed. Press the Clear key to clear. the #/ST/NS key is pressed. * the Non Tax key is pressed. you are in the middle of a programming step. Also appears in the Customer Display. if an error is detected in the printer. the +%/PO key is used for a paid out function. * the -%/RA key is used for a received on account function. * the Return key is pressed. * a manager password is programmed. When this appears, you must enter the password. the Subtotal w/Tax or #ST/NS key is pressed. * the TAX 1 or TAX 2 key is pressed. the Void key is operated. * * also prints on the receipt or journal tape. Alpha 600sc User's Guide 11 Chapter 3: Getting To Know the Cash Register When ringing up sales, the department number or PLU number can also appear. If a description or name has been programmed, this description also appears. About the Numeric Display The following codes can appear in the Numeric Display: Table 3 Codes that can appear in the Numeric Display This code... PE P Cr CH CA C Appears when... an error is detected in the printer. you are in the middle of a programming step. Also appears in the Customer Display. the Charge key is pressed. Also appears in the Customer Display. the Check key is pressed. Also appears in the Customer Display. the Amt Tend/Total key is pressed. Also appears in the Customer Display. change is due. Also appears in the Customer Display. Using the Mode Key Area The Mode key area allows you to do the following. Table 4 Mode key settings This setting... · · · PRG OFF REG1 Does this... Programs the cash register and sets the cash register to Training mode. Use the key marked PRG. Turns the cash register off. It also electronically locks the cash drawer. All keys do this. Prints just receipts, does not print a journal tape in the cash register. All keys do this. 12 Alpha 600sc User's Guide Using the Mode Key Area Table 4 Mode key settings This setting... · · REG2 X Does this... Prints just a journal tape in the cash register, does not print a receipt. All keys do this. Lets you read all transaction totals without clearing any totals. This is useful for mid day reports. Use the key marked Z. Lets you read all transaction totals and clears all transaction totals to zero, except the end of day, or close of day, totals. Use the key marked Z. If you need to keep the register plugged in when you are not using it, turn the Mode key to the OFF position. The keyboard will not work and the cash drawer is electronically locked. A small amount of power maintains the program and transaction data totals. · For more information about programming the cash register, see Setting Up Your Cash Register - the Basics on page 19 and Setting Up Your Cash Register - Advanced on page 36. For more information about using the cash register to ring up sales, see Ringing up Sales and Using Training Mode on page 65. For more information about running reports, see Running Reports on page 73. · Z · · Alpha 600sc User's Guide 13 Chapter 3: Getting To Know the Cash Register Using the Keyboard The keyboard on your cash register looks like the following: Mode key area Round number keys Department keys and letters for programming Total key opens cash drawer To use the keyboard, do the following: · To use the cash register, put the key marked REG in the Mode key hole and turn to Reg1 or Reg 2. Now you can press the round Number keys and Department keys to ring up a sale. For more information about ringing up sales, see Ringing up Sales and Using Training Mode on page 65. To program the cash register, put the key marked PRG in the Mode key slot and turn to PRG. For more information about programming the cash register, see Setting Up Your Cash Register - the Basics on page 19 and Setting Up Your Cash Register Advanced on page 36. · 14 Alpha 600sc User's Guide