User manual SAMSUNG ML-2240/XBH

ML-1640 Series ML-2240 Series Mono Laser Printer User's Guide imagine the possibilities Thank you for purchasing a Samsung product. To receive a more complete service, please register your product at www.samsung.com/global/register features of your new laser product Your new machine is equipped with a number of special features that improve the quality of the documents you print. With the machine, you can: SPECIAL FEATURES Print with excellent quality and speed · You can print with a resolution of up to 1200*600 dpi. · Your machine prints A4-sized paper at up to 16 ppm,(ML1640 series), 22 ppm (ML-2240 series) and lettersized paper at up to 17ppm (ML-1640 series), 23ppm(ML-2240 series). Handle many different types of printable material · The 150-sheet tray supports plain paper in various sizes, letterhead, envelopes, labels, custom-sized media, postcards, and heavy paper. Create professional documents · Print watermarks. You can customize your documents with words, such as "Confidential". See Software section. · Print posters. The text and pictures of each page of your document are magnified and printed across the sheet of paper and can then be taped together to form a poster. See Software section. · You can use preprinted forms and letterhead with plain paper. See Software section. Save time and money · To save paper, you can print multiple pages on one single sheet of paper. · This machine automatically conserves electricity by substantially reducing power consumption when not in use. . Print in various environments · You can print with Windows 2000 and Windows XP/2003/ Vista as well as Linux and Macintosh systems. · Your machine is equipped with a USB interface. 2_Features of your new laser product FEATURES BY MODELS The machine is designed to support all of your document needs. Basic features of this machine include; FEATURES USB 2.0 Full speed Duplex (2-sided) printing (Manual) ( : Included) ML-1640 ML-2240 ABOUT THIS USER'S GUIDE This user's guide provides information about basic understanding of the machine as well as detailed explanation on each step during the actual usage. Both novice users and professional users can refer to this guide for installing and using the machine. Some terms in this guide are used interchangeably, as below: · Document is synonymous with original. · Paper is synonymous with media, or print media. · The explanation in this user guide is mainly based on ML-2240 Series. Some illustrations might be different for ML-1640 Series. Following table offers the conventions of this guide: CONVENTION Bold Note Caution Footnote (See page 1 for more information) DESCRIPTION Used for texts on the display or actual prints on the machine. Used to provide additional information or detailed specification of the machine function and feature. Used to give users information to protect the machine from possible mechanical damage or malfunction. Used to provide more detailed information on certain words or a phrase. Used to guide users to the reference page for the additional detailed information. Start The date format may differ from country to country Do not touch the green underside of the toner cartridge. a. pages per minute (See page 1 for more information) EXAMPLE Features of your new laser product_3 FINDING MORE INFORMATION You can find information for setting up and using your machine from the following resources, either as a print-out or onscreen. Quick Install Guide Provides information on setting up your machine and this requires that you follow the instructions in the guide to prepare the machine. Online User's Guide Provides you with step-by-step instructions for using your machine's full features, and contains information for maintaining your machine, troubleshooting, and installing accessories. This user's guide also contains a Software section to provide you with information on how to print documents with your machine in various operating systems, and how to use the included software utilities. You can access the user's guide in other languages from the Manual folder on the printer software CD. Provides you with help information on printer driver properties and instructions for setting up the properties for printing. To access a printer driver help screen, click Help from the printer properties dialog box. Printer Driver Help Samsung website If you have Internet access, you can get help, support, printer drivers, manuals, and order information from the Samsung website, www.samsungprinter.com. 4_Features of your new laser product safety information IMPORTANT SAFETY SYMBOLS AND PRECAUTIONS What the icons and signs in this user's guide mean: Hazards or unsafe practices that may result in severe personal injury or death. WARNING Hazards or unsafe practices that may result in minor personal injury or property damage. CAUTION To reduce the risk of fire, explosion, electric shock, or personal injury when using your laser MFP, follow these basic safety precautions: Do NOT attempt. Do NOT disassemble. Do NOT touch. Follow directions explicitly. Unplug the power plug from the wall socket. Make sure the MFP is grounded to prevent electric shock. Call the service center for help. These warning signs are here to prevent injury to you and others. Follow them explicitly. After reading this section, keep it in a safe place for future reference. 1. Read and understand all instructions. 2. Use common sense whenever operating electrical appliances. 3. Follow all warnings and instructions marked on the machine and in the literature accompanying the machine. 4. If an operating instruction appears to conflict with safety information, heed the safety information. You may have misunderstood the operating instruction. If you cannot resolve the conflict, contact your sales or service representative for assistance. 5. Unplug the machine from the AC wall socket before cleaning. Do not use liquid or aerosol cleaners. Use only a damp cloth for cleaning. 6. Do not place the machine on an unstable cart, stand or table. It may fall, causing serious damage. 7. Your machine should never be placed on, near or over a radiator, heater, air conditioner or ventilation duct. 8. Do not allow anything to rest on the power cable. Do not locate your machine where the cords will be abused by persons walking on them. 9. Do not overload wall outlets and extension cords. This can diminish performance, and may result in the risk of fire or electric shock. 10. Do not allow pets to chew on the AC power or PC interface cords. 11. Never push objects of any kind into the machine through case or cabinet openings. They may touch dangerous voltage points, creating a risk of fire or shock. Never spill liquid of any kind onto or into the machine. 12. To reduce the risk of electric shock, do not disassemble the machine. Take it to a qualified service technician when repair work is required. Opening or removing covers may expose you to dangerous voltages or other risks. Incorrect reassembly could cause electric shock when the unit is subsequently used. CAUTION Safety information_5 13. Unplug the machine from the PC and AC wall outlet, and refer servicing to qualified service personnel under the following conditions: · When any part of the power cord, plug, or connecting cable is damaged or frayed. · If liquid has been spilled into the machine. · If the machine has been exposed to rain or water. · If the machine does not operate properly after instructions have been followed. · If the machine has been dropped, or the cabinet appears damaged. · If the machine exhibits a sudden and distinct change in performance. 14. Adjust only those controls covered by the operating instructions. Improper adjustment of other controls may result in damage, and may require extensive work by a qualified service technician to restore the machine to normal operation. 15. Avoid using this machine during a lightning storm. There may be a remote risk of electric shock from lightning. If possible, unplug the AC power for the duration of the lightning storm. 16. If you continuously print multiple pages, the surface of the output tray may become hot. Be careful not to touch the surface, and keep children away from the surface. 17. The Power cord supplied with your machine should be used for safe operation. If you are using a cord which is longer than 2 m with 110 V machine, then it should be 16 AWGa or bigger. 18. SAVE THESE INSTRUCTIONS 19. This machine can be operated only in the country you have purchased. (Due to different voltage, frequency, telecommunication configuration and etc) a. AWG: American Wire Gauge LASER SAFETY STATEMENT The printer is certified in the U.S. to conform to the requirements of DHHS 21 CFR, chapter 1 Subchapter J for Class I(1) laser products, and elsewhere is certified as a Class I laser product conforming to the requirements of IEC 825. Class I laser products are not considered to be hazardous. The laser system and printer are designed so there is never any human access to laser radiation above a Class I level during normal operation, user maintenance or prescribed service condition. WARNING Never operate or service the printer with the protective cover removed from Laser/Scanner assembly. The reflected beam, although invisible, can damage your eyes. When using this product, these basic safety precautions should always be followed to reduce risk of fire, electric shock, and injury to persons: 6_Safety information OZONE SAFETY During normal operation, this machine produces ozone. The ozone produced does not present a hazard to the operator. However, it is advisable that the machine be operated in a well ventilated area. If you need additional information about ozone, request your nearest Samsung dealer. POWER SAVER This printer contains advanced energy conservation technology that reduces power consumption when it is not in active use. When the printer does not receive data for an extended period of time, power consumption is automatically lowered. ENERGY STAR and the ENERGY STAR mark are registered U.S. marks. For more information on the ENERGY STAR program see http://www.energystar.gov RECYCLING Recycle or dispose of the packaging material for this product in an environmentally responsible manner. CORRECT DISPOSAL OF THIS PRODUCT (WASTE ELECTRICAL & ELECTRONIC EQUIPMENT) (Applicable in the European Union and other European countries with separate collection systems) This marking shown on the product or its literature, indicates that it should not be disposed with other household wastes at the end of its working life. To prevent possible harm to the environment or human health from uncontrolled waste disposal, separate this from other types of wastes and recycle it responsibly to promote the sustainable reuse of material resources. Household users should contact either the retailer where they purchased this product, or their local government office, for details of where and how they can take this item for environmentally safe recycling. Business users should contact their supplier and check the terms and conditions of the purchase contract. This product should not be mixed with other commercial wastes for disposal. RADIO FREQUENCY EMISSIONS FCC Information to the User This device complies with Part 15 of the FCC Rules. Operation is subject to the following two conditions: · This device may not cause harmful interference, and · This device must accept any interference received, including interference that may cause undesired operation. This equipment has been tested and found to comply with the limits for a Class B digital device, pursuant to Part 15 of the FCC Rules. These limits are designed to provide reasonable protection against harmful interference in a residential installation. This equipment generates, uses and can radiate radio frequency energy and, if not installed and used in accordance with the instructions, may cause harmful interference to radio communications. However, there is no guarantee that interference will not occur in a particular installation. If this equipment does cause harmful interference to radio or television reception, which can be determined by turning the equipment off and on, the user is encouraged to try to correct the interference by one or more of the following measures: · Reorient or relocate the receiving antenna. · Increase the separation between the equipment and receiver. · Connect the equipment into an outlet on a circuit different from that to which the receiver is connected. · Consult the dealer or experienced radio TV technician for help. Change or modifications not expressly approved by the manufacturer responsible for compliance could void the user's authority to operate the equipment. Safety information_7 Canadian Radio Interference Regulations This digital apparatus does not exceed the Class B limits for radio noise emissions from digital apparatus as set out in the interference-causing equipment standard entitled "Digital Apparatus", ICES-003 of the Industry and Science Canada. Cet appareil numérique respecte les limites de bruits radioélectriques applicables aux appareils numériques de Classe B prescrites dans la norme sur le matériel brouilleur: "Appareils Numériques", ICES-003 édictée par l'Industrie et Sciences Canada. REPLACING THE FITTED PLUG (FOR UK ONLY) Important The mains lead for this machine is fitted with a standard (BS 1363) 13 amp plug and has a 13 amp fuse. When you change or examine the fuse, you must re-fit the correct 13 amp fuse. You then need to replace the fuse cover. If you have lost the fuse cover, do not use the plug until you have another fuse cover. Contact the people from you purchased the machine. The 13 amp plug is the most widely used type in the UK and should be suitable. However, some buildings (mainly old ones) do not have normal 13 amp plug sockets. You need to buy a suitable plug adaptor. Do not remove the moulded plug. If you cut off the moulded plug, get rid of it straight away. You cannot rewire the plug and you may receive an electric shock if you plug it into a socket. Important warning: You must earth this machine. The wires in the mains lead have the following color code: · Green and Yellow: Earth · Blue: Neutral · Brown: Live If the wires in the mains lead do not match the colors marked in your plug, do the following: You must connect the green and yellow wire to the pin marked by the letter "E" or by the safety `Earth symbol' or colored green and yellow or green. You must connect the blue wire to the pin which is marked with the letter "N" or colored black. You must connect the brown wire to the pin which is marked with the letter "L" or colored red. You must have a 13 amp fuse in the plug, adaptor, or at the distribution board. DECLARATION OF CONFORMITY (EUROPEAN COUNTRIES) Approvals and Certifications The CE marking applied to this product symbolizes Samsung Electronics Co., Ltd. Declaration of Conformity with the following applicable 93/ 68/EEC Directives of the European Union as of the dates indicated: January 1, 1995: Council Directive 73/23/EEC Approximation of the laws of the member states related to low voltage equipment. January 1, 1996: Council Directive 89/336/EEC (92/31/EEC), approximation of the laws of the Member States related to electromagnetic compatibility. March 9, 1999: Council Directive 1999/5/EC on radio equipment and telecommunications terminal equipment and the mutual recognition of their conformity. A full declaration, defining the relevant Directives and referenced standards can be obtained from your Samsung Electronics Co., Ltd. representative. 8_Safety information Safety information_9 contents 2 5 Features of your new laser product Safety information Printer overview Front view Rear view Control panel overview Understanding the control panel On-Line/Error LED Cancel button Supplied software Printer driver features Printer driver Setting up the hardware Printing a demo page System requirements Windows Macintosh Installing the software Selecting print media Specifications on print media Guidelines for special print media Loading paper Loading paper in the tray Printing on special print medias Setting the paper size and type Printing a document Canceling a print job INTRODUCTION 12 12 12 12 13 14 14 14 15 15 15 16 16 16 16 17 17 19 20 21 22 22 23 24 25 25 GETTING STARTED 16 SELECTING AND LOADING PRINT MEDIA 19 BASIC PRINTING 25 MAINTENANCE 26 TROUBLESHOOTING 26 26 26 28 28 28 28 29 31 31 31 32 33 33 33 34 36 Cleaning your machine Cleaning the outside Cleaning the inside Maintaining the cartridge Toner cartridge storage Expected cartridge life Redistributing toner Replacing the toner cartridge Tips for avoiding paper jams Clearing paper jams In the paper exit area In the paper feed area Around the toner cartridge Solving other problems Paper feeding Printing problems Printing quality problems 31 10_Contents contents 38 38 39 Common Windows problems Common Linux problems Common Macintosh problems Supply Maintenance parts How to purchase ORDERING SUPPLIES AND ACCESSORIES 40 SPECIFICATIONS 40 40 40 41 GLOSSARY 41 42 ML-1640 Series specifications ML-2240 Series Specifications 43 INDEX 47 CONTACT SAMSUNG WORLDWIDE 48 Contents_11 introduction These are the main components of your machine: This chapter includes: · · · Printer overview Control panel overview Understanding the control panel · · Supplied software Printer driver features The illustrations of the machine are based on ML-2240 series. ML-1640 series does not have a manual tray. PRINTER OVERVIEW Front view 9 ` Manual traya Rear guides Paper covera Side guides 10 11 12 a. ML-2240 only. Rear view 1 USB port Power switch Power receptacle 1 2 3 4 5 6 7 8 Top cover Output tray (face down) Output support Control panel Front cover handle Front cover Paper input tray Toner cartridge 2 3 12 _Introduction CONTROL PANEL OVERVIEW 1 2 3 On-Line/Error LED Toner LED Cancel Shows the status of your machine. (See "Understanding the control panel" on page 14 for more information.) Shows the status of the toner cartridge. (See "Understanding the control panel" on page 14 for more information.) Stops an operation at any time and there are more functions. (See "Understanding the control panel" on page 14 for more information.) Introduction_ 13 UNDERSTANDING THE CONTROL PANEL The color of the On-Line/Error LED and toner LED indicates the machine's current status. Cancel button STATUS Printing demo page DESCRIPTION In ready mode, press and hold this button until the On-Line/Error LED blinks, and release. Press this button during printing. The red LED blinks while the print job is cleared from both the machine and the computer, and then the machine returns to ready mode. This may take some time depending on the size of the print job. Press this button during printing. The On Line/Error LED blinks while the print job is cleared from both the machine and the computer, and then return to ready mode. This may take some time depending on the size of the print job. In Manual Feed mode, you can't cancel the print job by pressing this button. On-Line/Error LED STATUS Green On Blinking Red On DESCRIPTION The machine is warming up or ready to receive the data. The machine is printing data. · · The machine is experiencing an error, such as open cover, paper empty, installer error, or invalid error. The machine is experiencing a service required error, such as LSU error, or fuser error. Contact your sales or service representative. Manual print Canceling print job Orange On The machine is experiencing an error such as jammed paper. Toner LED STATUS Red On Blinking Rapidly blinking ] DESCRIPTION The toner is exhausted, machine will stop printing. Replace the toner cartridge. The toner is low, replace the toner soon. The toner is empty, replace the toner. All printing errors will be appear in the Smart Panel program window. 14 _Introduction SUPPLIED SOFTWARE You must install the printer software using the supplied CD after you have set up your machine and connected it to your computer. CD provides you with the following software. CD Printer software CD Windows · · CONTENTS Printer driver: Use this driver to take full advantage of your printer's features. Smart Panel: This program allows you to monitor the machine's status and alerts you when an error occurs during printing. Printer driver: Use this driver to run your machine from a Linux computer and print documents. Smart Panel: This program allows you to monitor the machine's status and alerts you when an error occurs during printing. Printer driver: Use this driver to run your machine from a Macintosh computer and print documents. Smart Panel: This program allows you to monitor the machine's status and alerts you when an error occurs during printing. PRINTER DRIVER FEATURES Your printer drivers support the following standard features: · Paper orientation, size, source and media type selection · Number of copies In addition, you can use various special printing features. The following table shows a general overview of features supported by your printer drivers: Printer driver FEATURE Machine quality option Poster printing Multiple pages per sheet (N-up) Fit to page printing Scale printing Watermark Overlay Toner Save Duplex (Manual) WINDOWS O O O O O O O O O LINUX O X O (2,4) X X X X X X MACINTOSH O X O Oa O X X O X Linux · · Macintosh · · a. This feature is supported only in MAC OS X 10.4~10.5 Introduction_ 15 getting started This chapter gives you step-by-step instructions for setting up the machine. This chapter includes: · · Setting up the hardware Printing a demo page · · System requirements Installing the software SETTING UP THE HARDWARE This section shows the steps to set up the hardware which is explained in the Quick Install Guide. Make sure you read Quick Install Guide and complete the following steps. 1. Select a stable location. Select a level, stable place with adequate space for air circulation. Allow extra space to open covers and trays. The area should be well-ventilated and away from direct sunlight or sources of heat, cold, and humidity. Do not set the machine close to the edge of your desk or table. 7. Turn the machine on. When you move the machine, do not tilt or turn it upside down. Otherwise, the inside of the machine may be contaminated by toner, which can cause damage to the machine or bad print quality. PRINTING A DEMO PAGE Print a demo page to make sure that the machine is operating correctly. To print a demo page: In ready mode, press and hold the Cancel button for about 2 seconds. SYSTEM REQUIREMENTS Before you begin, ensure that your system meets the following requirements: Windows Your machine supports the following Windows operating systems. REQUIREMENT (RECOMMENDED) OPERATING SYSTEM Windows 2000 Windows XP Printing is suitable for altitudes under 1,000 m (3,281 ft). Refer to the altitude setting to optimize your printing. Place the machine on a flat and stable surface, not letting it lean more than 2 mm (0.08 inches). Otherwise, it may affect the printing quality. Windows 2003 Server Windows Vista · · CPU Pentium II 400 MHz (Pentium III 933 MHz) Pentium III 933 MHz (Pentium IV 1 GHz) Pentium III 933 MHz (Pentium IV 1 GHz) Pentium IV 3 GHz RAM 64 MB (256 MB) 128 MB (256 MB) 128 MB (512 MB) 512 MB (1024 MB) FREE HDD SPACE 300 MB 1GB 1.25 GB to 2 GB 15 GB Internet Explorer 5.0 or higher is the minimum requirement for all Windows operating systems. Users who have an administrator right can install the software. 2. 3. 4. 5. 6. Unpack the machine and check all the enclosed items. Remove the tape holding the machine tightly. Install all four of the toner cartridge. Load paper. (See "Loading paper" on page 22.) Make sure that all the cables are connected to the machine. 16 _Getting started Macintosh REQUIREMENT (RECOMMENDED) OPERATING SYSTEM CPU · · Power PC G4/G5 Intel processors 867MHz or faster Power PC G4 /G5 Intel processors · · RAM 128 MB for a Power PC based Mac (512 MB) 512 MB for an Intel based Mac (1 GB) FREE HDD SPACE 1 GB INSTALLING THE SOFTWARE You have to install the machine software for printing. The software includes drivers, applications, and other user friendly programs. The following procedure is based on the Windows XP operating system. The procedure and popup window which appear during the installation may differ depending on the operating system, the printer feature, or the interface in use. 1. Make sure that your machine is connected to the computer. 2. Insert the Printer Software CD-ROM into your CD-ROM drive. The CD-ROM should automatically run, and an installation window appears. If the installation window does not appear, click Start > Run. Type X:\Setup.exe, replacing "X" with the letter which represents your drive and click OK. If you use Windows Vista, click Start > All Programs > Accessories > Run, and type X:\Setup.exe. If the AutoPlay window appears in Windows Vista, click Run Setup.exe in Install or run program field, and click Continue in the User Account Control window. 3. Click Next. Mac OS X 10.4 or lower Mac OS X 10.5 · · 512 MB (1 GB) 1 GB Linux ITEM Operating system · · · · · · · · · · CPU RAM Free HDD space REQUIREMENTS RedHat 8.0, 9.0 (32bit) RedHat Enterprise Linux WS 4, 5 (32/64bit) Fedora Core 1~7 (32/64bit) Mandrake 9.2 (32bit), 10.0, 10.1 (32/64bit) Mandriva 2005, 2006, 2007 (32/64bit) SuSE Linux 8.2, 9.0, 9.1 (32bit) SuSE Linux 9.2, 9.3, 10.0, 10.1 10.2 (32/64bit) SuSe Linux Enterprise Desktop 9, 10 (32/64bit) Ubuntu 6.06, 6.10, 7.04 (32/64bit) Debian 3.1, 4.0 (32/64bit) Pentium IV 2.4 GHz (IntelCore2) 512 MB (1024MB) 1 GB (2GB) · · The window above may slightly differ, if you are reinstalling the driver. View User's Guide: Allows you to view the User's Guide. If your computer does not have Adobe Acrobat, clicking on this button will automatically install Adobe Acrobat Reader for you, and then open the User's Guide. Getting started_ 17 4. Select Typical, and then click Next. 5. After the installation is finished, a window appears asking you to print a test page and to register yourself as a user of Samsung machines in order to receive information from Samsung. If you desire, select the corresponding checkbox(es) and click Finish. · · If your machine does not work properly after the installation, try to reinstall the printer driver. See Software section. During the printer driver installation process, the driver installer detects the location information for your operating system and sets the default paper size for your machine. If you use a different Windows location, you must change the paper size to match the paper you usually use. Go to printer properties to change the paper size after installation is complete. 18 _Getting started selecting and loading print media This chapter introduces you how to load originals and print media into your machine. This chapter includes: · · Selecting print media Loading paper · · Printing on special print medias Setting the paper size and type The illustrations of the machine are based on ML-2240 series. ML-1640 series does not have a manual tray. SELECTING PRINT MEDIA You can print on a variety of print media, such as plain paper, envelopes, labels, and transparencies. Always use print media that meets the guidelines for use with your machine. Print media that does not meet the guidelines outlined in this user's guide may cause the following problems: · Poor print quality · Increased paper jams · Premature wear on the machine. Properties, such as weight, composition, grain, and moisture content, are important factors that affect the machine's performance and the output quality. When you choose print materials, consider the following: · The type, size and weight of the print media for your machine are described later in this section. · Desired outcome: The print media you choose should be appropriate for your project. · Brightness: Some print media are whiter than others and produce sharper, more vibrant images. · Surface smoothness: The smoothness of the print media affects how crisp the printing looks on the paper. · Some print media may meet all of the guidelines in this section and still not produce satisfactory results. This may be the result of improper handling, unacceptable temperature and humidity levels, or other variables over which Samsung has no control. Before purchasing large quantities of print media, ensure that it meets the requirements specified in this user's guide. · Using print media that does not meet these specifications may cause problems, requiring repairs. Such repairs are not covered by Samsung's warranty or service agreements. Selecting and loading print media_ 19 Specifications on print media TYPE Plain paper Letter Legal Folio A4 Oficio JIS B5 ISO B5 Executive A5 A6 Envelope Monarch No. 10 DL C5 C6 Thick paper Labelsc Transparency Card stock Refer to the Plain paper section Letter, A4 Letter, A4 Post card SIZE DIMENSIONS 216 x 279 mm (8.5 x 11 inches) 216 x 356 mm (8.5 x 14 inches) 216 x 330 mm (8.5 x 13 inches) 210 x 297 mm (8.26 x 11.69 inches) 216 x 343 mm (8.5 x 13.5 inches) 182 x 257 mm (7.16 x 10.11 inches) 176 x 250 mm (6.93 x 9.84 inches) 184 x 267 mm (7.25 x 10.5 inches) 148 x 210 mm (5.82 x 8.26 inches) 105 x 148 mm (4.13 x 5.82 inches) 98 x 191 mm (3.87 x 7.5 inches) 105 x 241 mm (4.12 x 9.5 inches) 110 x 220 mm (4.33 x 8.66 inches) 162 x 229 mm (6.37 x 9.01 inches) 114 x 162 mm (4.48 x 6.38 inches) Refer to the Plain paper section Refer to the Plain paper section Refer to the Plain paper section 101.6 x 152.4 mm (4 x 6 inches) 76 x 127 mm (3 x 5 inches) 216 x 356 mm (8.5 x 14 inches) 90 to 105 g/m2 (24 to 28 lb bond) 120 to 150 g/m2 (32 to 40 lb bond) 138 to 146 g/m2 (37 to 39 lb bond) 90 to 163 g/m2 (24 to 40 lb bond) 60 to 165 g/m2 (16 to 40 lb bond) 1 sheet for manual feeding in the tray 75 to 90 g/m2 (20 to 24 lb bond) · · WEIGHTA 60 to 90 g/m2 (16 to 24 lb bond) for the tray 60~165 g/m2 (16 to 40 lb bond) for manual feeding in the try · · CAPACITYB 150 sheets of 75 g/m2 (20 lb bond) paper for the tray 1 sheet for manual feeding in the tray Minimum size (custom) Maximum size (custom) a. If media weight is over 90 g/m2 (24 lb bond), load a paper into the tray one by one. b. Maximum capacity may differ depending on media weight, thickness, and environmental conditions. c. Smoothness: 100 to 250 (sheffield) 20 _Selecting and loading print media Guidelines for special print media MEDIA TYPE Envelopes · GUIDELINES Successful printing on envelopes depends upon the quality of the envelopes. When selecting envelopes, consider the following factors: - Weight: The weight of the envelope paper should not exceed 90 g/m2 or jamming may occur. - Construction: Prior to printing, envelopes should lie flat with less than 6 mm curl, and should not contain air. - Condition: Envelopes should not be wrinkled, nicked, or otherwise damaged. - Temperature: You should use envelopes that are compatible with the heat and pressure of the machine during operation. Use only well-constructed envelopes with sharp and well creased folds. Do not use stamped envelopes. Do not use envelopes with clasps, snaps, windows, coated lining, self-adhesive seals, or other synthetic materials. Do not use damaged or poorly made envelopes. Be sure the seam at both ends of the envelope extends all the way to the corner of the envelope. MEDIA TYPE Labels · GUIDELINES To avoid damaging the machine, use only labels designed for use in laser machines. - When selecting labels, consider the following factors: - Adhesives: The adhesive material should be stable at your machine's fusing temperature. Check your machine's specification to view the fusing temperature, see page 41. - Arrangement: Only use labels with no exposed backing between them. Labels can peel off sheets that have spaces between the labels, causing serious jams. - Curl: Prior to printing, labels must lie flat with no more than 13 mm of curl in any direction. - Condition: Do not use labels with wrinkles, bubbles, or other indications of separation. Make sure that there is no exposed adhesive material between labels. Exposed areas can cause labels to peel off during printing, which can cause paper jams. Exposed adhesive can also cause damage to machine components. Do not run a sheet of labels through the machine more than once. The adhesive backing is designed for only a single pass through the machine. Do not use labels that are separating from the backing sheet or are wrinkled, bubbled, or otherwise damaged. Do not print on media smaller than 76 mm wide or 127 mm long. In the software application, set margins at least 6.4 mm away from the edges of the material. To avoid damaging the machine, use only transparencies designed for use in laser printers. Transparencies used in the machine must be able to withstand 180 °C, the machine's fusing temperature. Place them on a flat surface after removing them from the machine. Do not leave them in the paper tray for long periods of time. Dust and dirt may accumulate on them, resulting in spotty printing. To avoid smudging caused by fingerprints, handle them carefully. To avoid fading, do not expose printed transparencies to prolonged sunlight. Ensure that transparencies are not wrinkled, curled, or have any torn edges. Do not use transparencies that separates from the backing sheet. To prevent trancsparencies from sticking to each other, do not leave the printed sheets stack up as they are printed out. · · · · · · · · Card stock or custom-sized materials Transparencies 1 Acceptable 2 Unacceptable · Envelopes with a peel-off adhesive strip or with more than one flap that folds over to seal must use adhesives compatible with the machine's fusing temperature for 0.1 second. Check your machine's specification to view the fusing temperature, see page 41. The extra flaps and strips might cause wrinkling, creasing, or jams, and may even damage the fuser. For the best print quality, position margins no closer than 15 mm from the edges of the envelope. Avoid printing over the area where the envelope's seams meet. · · · · · · · · · · · · · Selecting and loading print media_ 21 MEDIA TYPE Preprinted paper · GUIDELINES Letterhead must be printed with heat-resistant ink that will not melt, vaporize, or release hazardous emissions when subjected to the machine's fusing temperature for 0.1 second. Check your machine's specification to view the fusing temperature, see page 41. Letterhead ink must be non-flammable and should not adversely affect printer rollers. Forms and letterhead should be sealed in a moisture-proof wrapping to prevent changes during storage. Before you load preprinted paper, such as forms and letterhead, verify that the ink on the paper is dry. During the fusing process, wet ink can come off preprinted paper, reducing print quality. LOADING PAPER Loading paper in the tray Load the print media you use for the majority of your print jobs in the tray. The tray can hold a maximum of 150 sheets of 75 g/m2 (20 lb bond) plain paper. 1. Grasp the paper input tray and pull it toward you to open. Pinch the rear guide and pull it out to extend the tray. · · · Using photographic paper or coated paper may cause problems, requiring repairs. Such repairs are not covered by Samsung's warranty or service agreements. z Because the machine is very light, it may be moved when you use it; for example, when opening/closing the tray or installing/removing the toner cartridge. Be careful not to move the machine. 2. Prepare a stack of paper for loading by flexing or fanning them back and forth. Straighten the edges on a level surface. 3. Load paper with the print side facing up. Make sure that all four corners are flat in the tray. Pay attention not to overload paper. Paper overloading may cause paper jams. 22 _Selecting and loading print media 4. Pinch the rear guide to adjust for the paper length and pinch the side guide and slide it to the left flush against the paper. PRINTING ON SPECIAL PRINT MEDIAS The machine can hold special sizes and types of print material, such as postcards, note cards, and envelopes. Especially, it is useful for single page printing on letterhead or colored paper. Feeding the print material manually Load only one size of print media at a time in the tray. To prevent paper jams, do not add paper when there is still paper in the tray. This also applies to other types of print media. · Print media should be loaded face up with the side you want to print, and the top edge going into the tray first. Place print materials in the center of the tray. · Always load only the specified print media to avoid paper jams and print quality problems. (See "Selecting print media" on page 19.) · Flatten any curl on postcards, envelopes, and labels before loading them into the tray. 1. Grasp the paper input tray and pull it toward you to open. Pinch the rear guide and pull it out to extend the tray. · · · · Do not push the width guide far enough to cause the material to warp. If you do not adjust the width guide, it may cause paper jam. 5. If necessary, close the paper cover to keep the paper loaded in the tray from dust. Because the machine is very light, it may be moved when you use it; for example, when opening/closing the tray or installing/removing the toner cartridge. Be careful not to move the machine. 2. Place the dust cover on the paper input tray. (For ML-1640 Series, skip this step and go to the next step.) Selecting and loading print media_ 23 3. Load the paper in the manual tray. (For ML-1640 Series, load paper in the paper input tray. Envelope Preprinted paper Transparency SETTING THE PAPER SIZE AND TYPE After loading paper in the paper tray, you need to set the paper size and type using the printer driver. Follow these steps to make your changes permanent. The following procedure is for Windows XP. For other Windows OS, refer to the corresponding Windows User's Guide or online help. 1. 2. 3. 4. 5. Click the Start button on the computer screen. Select Printers and Faxes. Right-click on the printer driver icon and select Printing Preferences. Click the Paper tab, and change the settings on Paper Options. Click OK. If you want to use special sized paper such as a billing paper, select Custom in the Paper tab in the printer properties. See Software section. Label Card stock Letterhead paper For printing on labels or cardstocks using the manual tray, feed one paper at a time. We recommend you to first fill the paper input tray with papers for smooth printing. 4. When you print in application, start the print menu. 5. Open printer properties. 6. Press the Paper tab in printer properties, and select an appropriate paper type. If you want to use a label, set the paper type to Label. 7. Select Manual Feeder in paper source then, press OK. 8. Start printing in application. 9. Press and hold the · Cancel button until machine starts operating. If you are printing multiple pages, load the next sheet after first page prints out, and press the Cancel button. Repeat this step for every page to be printed. The settings you change remain in effect only while you are using the current application. · 24 _Selecting and loading print media basic printing This chapter explains common printing tasks. This chapter includes: · Printing a document · Canceling a print job PRINTING A DOCUMENT Your machine allows you to print from various Windows, Macintosh, or Linux applications. The exact steps for printing a document may vary depending on the application you use. For details about printing, see the Software section. CANCELING A PRINT JOB If the print job is waiting in a print queue or print spooler, such as the printer group in Windows, delete the job as follows: 1. Click the Windows Start menu. 2. For Windows 2000, select Settings and then Printers. For Windows XP/2003, select Printers and Faxes. For Windows Vista, select Control Panel > Hardware and Sound > Printers. 3. Double-click the Samsung ML-2240 Series icon. 4. From the Document menu, select Cancel. You can also access this window by simply double-clicking the printer icon at the bottom right corner of the Windows desktop. You can also cancel the current job by pressing panel. Cancel on the control Basic printing_ 25 maintenance This chapter provides information for maintaining your machine and the toner cartridge. This chapter includes: · · Cleaning your machine Maintaining the cartridge · Replacing the toner cartridge The illustrations of the machine are based on ML-2240 series. ML-1640 series does not have a manual tray. CLEANING YOUR MACHINE To maintain print quality, follow the cleaning procedures below each time the toner cartridge is replaced or if print quality problems occur. · · Cleaning the cabinet of the machine with cleaning materials containing large amounts of alcohol, solvent, or other strong substances can discolor or distort the cabinet. If your machine or its surrounding is contaminated with toner, we recommend you to use cloth or tissue dampened with water to clean it. If you use a vacuum cleaner, toner blown into the air may be harmful. 3. Pull the toner cartridge out and remove it from the machine. Cleaning the outside Clean the cabinet of the machine with a soft lint-free cloth. You can dampen the cloth slightly with water, but be careful not to let any water drip onto or into the machine. Cleaning the inside During the printing process, paper, toner, and dust particles can accumulate inside the machine. This buildup can cause print quality problems, such as toner specks or smearing. Cleaning the inside of the machine clears or reduces these problems. 1. Turn the machine off and unplug the power cord, then wait for the machine to cool down. 2. Open the front cover. Because the machine is very light, it may be moved when you use it; for example, when opening/closing the tray or installing/removing the toner cartridge. Be careful not to move the machine. 4. Remove the manual tray by pulling it out. ML-1640 series does not have a manual tray, go to step 5. For ML-2240 Series, if you have installed the dust cover, remove the dust cover before opening the front cover. 26 _Maintenance 5. With a dry, lint-free cloth, wipe away any dust and spilled toner from the toner cartidge area and the toner cartridge cavity. 7. After inserting the manual tray and the toner cartridge, close the cover. Make sure that the cover is securely closed. If it is not firmly closed, printing errors may occur when you print. If it is not firmly closed, printing errors may occur when you print. To prevent damage to the toner cartridge, do not expose it to light for more than few minute. Cover it with a piece of paper, if necessary. Also, do not touch the black transfer roller inside the machine. 6. Locate the long strip of glass (LSU) inside the top of the cartridge compartment, and gently swab the glass to see if dirt turns the white cotton black. 8. Plug in the power cord, and turn the machine on. Maintenance_ 27 MAINTAINING THE CARTRIDGE Toner cartridge storage To get the most from the toner cartridge, keep the following guidelines in mind: · Do not remove the toner cartridge from its package until ready for use. · Do not refill the toner cartridge. The machine warranty does not cover damage caused by using a refilled cartridge. · Store toner cartridges in the same environment as your machine. · To prevent damage to the toner cartridge, do not expose it to light for more than a few minutes. 2. Pull the toner cartridge out and remove it from the machine. Expected cartridge life The life of the toner cartridge yield depends on the amount of toner that print jobs require. The actual number may also be different depending on the print density of the pages you print on, and the number of pages may be affected by operating environment, printing interval, media type, and media size. If you print a lot of graphics, you may need to change the cartridge more often. · · · · Redistributing toner When a toner is low, faded or light areas may appear. You can temporarily improve print quality by redistributing the toner. 1. Open the front cover. Avoid reaching too far into the machine. The fusing area may be hot. To prevent damage to the toner cartridge, do not expose it to light for more than few minutes. Do not touch the green surface (or sky blue), the OPC drum, with your hands or any other material. Use the handle on the cartidge to avoid touching this area. Be careful not to expose the green surface (or sky blue), the OPC drum, into light. This will cause damage to the OPC drum. Cover the toner cartridge's OPC drum with paper to avoid damaging it from the light. Do not turn the toner cartridge over. · Because the machine is very light, it may be moved when you use it; for example, when opening/closing the tray or installing/removing the toner cartridge. Be careful not to move the machine. 3. Gently shake the toner cartridge from side to side five or six times to redistribute the toner. For ML-2240 Series, if you have installed the dust cover, remove the dust cover before opening the front cover. If toner gets on your clothing, wipe it off with a dry cloth and wash it in cold water. Hot water sets toner into fabric. 28 _Maintenance 4. Reinsert the toner cartridge into the machine. Ensure that the toner cartridge snaps into place. REPLACING THE TONER CARTRIDGE When the toner LED lights red, it means the machine cartidge is totally exhausted. Your machine stops printing. Also, the Smart Panel program window appears on the computer telling you to replace the cartridge. At this stage, the toner cartridge needs to be replaced. Check the type of toner cartridge for your machine. (See "Supply" on page 40.) 1. Turn the machine off, then wait a few minutes for the machine to cool. 2. Grasp the front cover and pull it toward you to open. 5. Close the front cover. Make sure that the cover is securely closed. If it is not firmly closed, printing errors may occur when you print. For ML-2240 Series, if you have installed the dust cover, remove the dust cover before opening the front cover. Because the machine is very light, it may be moved when you use it; for example, when opening/closing the tray or installing/ removing the toner cartridge. Be careful not to move the machine. 3. Remove the toner cartridge from its bag and remove the paper protecting the cartridge by pulling the packing tape. · · · Do not touch the green surface (or sky blue), the OPC drum, with your hands or any other material. Use the handle on the cartidge to avoid touching this area. Be careful not to expose the green surface (or sky blue), the OPC drum, into light. This will cause damage to the OPC drum. Cover the toner cartridge's OPC drum with paper to avoid damaging it from the light. Do not turn the toner cartridge over. Maintenance_ 29 4. Holding both handles on the toner cartridge, thoroughly rock it from side to side to evenly distribute the toner. 6. Unfold the toner cartridge handle and grasp it. Insert the cartridge in the machine until it snaps into place. If toner gets on your clothing, wipe it off with a dry cloth and wash it in cold water. Hot water sets toner into fabric. · · Don't use sharp objects, such as a knife or scissors, to open the toner cartridge package. You could damage the surface of the toner cartridge. To prevent damage, do not expose the toner cartridge to light for more than a few minutes. Cover it with a piece of paper to protect it if necessary. 5. Locate the cartridge slots inside the machine, one on each side. Carefully insert or pull out the toner cartridge not to scratch against the machine. · · Do not touch the green surface (or sky blue), the OPC drum, with your hands or any other material. Use the handle on the cartidge to avoid touching this area. Be careful not to expose the green surface (or sky blue), the OPC drum, into light. This will cause damage to the OPC drum. Cover the toner cartridge's OPC drum with paper to avoid damaging it from the light. Do not turn the toner cartridge over. · 7. Close the front cover. Make sure that the cover is securely closed. If the cover is not firmly closed, printing errors may occur when you print. Average yield for a new toner cartridge is 1,500 standard pages in accordance with the ISO/IEC 19752 standard. (Average yield for the original toner cartridge supplied with the machine is 700 standard pages.) 30 _Maintenance troubleshooting This chapter gives helpful information for what to do if you encounter an error. This chapter includes: · · Tips for avoiding paper jams Clearing paper jams · Solving other problems The illustrations of the machine are based on ML-2240 series. ML-1640 series does not have a manual tray. TIPS FOR AVOIDING PAPER JAMS By selecting the correct media types, most paper jams can be avoided. When a paper jam occurs, follow the steps outlined on page 31. · Follow the procedures on page 22. Ensure that the adjustable guides are positioned correctly. · Do not overload the tray. Ensure that the paper level is below the paper capacity mark on the inside of the tray. · Do not remove paper from the tray while your machine is printing. · Flex, fan, and straighten paper before loading. · Do not use creased, damp, or highly curled paper. · Do not mix paper types in a tray. · Use only recommended print media. (See "Setting the paper size and type" on page 24.) · Ensure that the recommended side of the print media is facing up in the tray. If a paper jam occurs, the error LED on the control panel lights orange. Find and remove the jammed paper. To resume printing after clearing paper jams, you must open and close the front cover. CLEARING PAPER JAMS In the paper exit area Paper jams in this area may result in loose toner on the page. If you get any toner on your clothes, wash them in cold water as hot water will set the toner into the fabric. 1. If the paper jams as it exits to the output tray and a long portion of the paper is visible, pull the paper straight out. When you pull the jammed paper, if there is resistance and the paper does not move immediately, stop pulling. Continue with the next step. Troubleshooting_ 31 2. Open the top cover and the inner cover. 4. Close the inner cover and the top cover. Printing resumes automatically. Failed pages will not reprint. Try printing the pages. · · When removing the jammed paper, be careful not to touch the heat roller (located underneath the inner cover). It is hot and could cause burns! The top and inner cover themselves may also be hot due to the heat roller. Allow the machine to cool before opening the covers. In the paper feed area 1. Remove any misfeed paper by pulling it out by the visible edge from the tray. Make sure that all of the paper is properly aligned in the tray. 3. Loosen the paper if it is caught in the heat rollers. Then pull the paper gently out. 2. Open and close the front or top cover to resume printing the document from failed pages. 32 _Troubleshooting Around the toner cartridge 1. Open the front cover. 3. Gently pull the paper toward you. For ML-2240 Series, if you have installed the dust cover, remove the dust cover before opening the front cover. 2. Pull the toner cartridge out and remove it from the machine. 4. Check that there is no other paper in the machine. 5. Reinstall the toner cartridge and close the front cover. Your machine resumes printing the document from failed pages. SOLVING OTHER PROBLEMS The following chart lists some conditions that may occur and the recommended solutions. Follow the suggested solutions until the problem is corrected. If the problem persists, call for service. Paper feeding CONDITION Paper is jammed during printing. Paper sticks together. SUGGESTED SOLUTIONS Clear the paper jam. See page 31. · · · · Do not touch the green surface (or sky blue), the OPC drum, with your hands or any other material. Use the handle on the cartidge to avoid touching this area. Be careful not to expose the green surface (or sky blue), the OPC drum, into light.This will cause damage to the OPC drum.Cover the toner cartridge's OPC drum with paper to avoid damaging it from the light. Do not turn the toner cartridge over. · · Multiple sheets of paper do not feed. · · Paper does not feed into the machine. · · · · Ensure there is not too much paper in the tray. The tray can hold up to 150 sheets of paper, depending on the thickness of your paper. Make sure that you are using the correct type of paper. See page 24. Remove paper from the tray and flex or fan the paper. Humid conditions may cause some paper to stick together. Different types of paper may be stacked in the tray. Load paper of only one type, size, and weight. If multiple sheets have caused a paper jam, clear the paper jam. See page 31. Remove any obstructions from inside the machine. Paper has not been loaded correctly. Remove paper from the tray and reload it correctly. There is too much paper in the tray. Remove excess paper from the tray. The paper is too thick. Use only paper that meets the specifications required by the machine. See page 19. · Troubleshooting_ 33 CONDITION The paper keeps jamming. · SUGGESTED SOLUTIONS There is too much paper in the tray. Remove excess paper from the tray. If you are printing on special materials, load only one size of print media at a time in the tray. An incorrect type of paper is being used. Use only paper that meets the specifications required by the machine. See page 20. There may be debris inside the machine. Open the front cover and remove the debris. Printing problems CONDITION The machine does not print. POSSIBLE CAUSE The machine is not receiving power. SUGGESTED SOLUTIONS Check the power cord connections. Check the power switch and the power source. Select Samsung ML-2240 Series as your default printer in your Windows. · · Envelopes skew or fail to feed correctly. Ensure the paper guides are against both sides of the envelopes. The machine is not selected as the default printer. · · · · · · Check the machine for the following: The front cover is not closed. Close the cover. Paper is jammed. Clear the paper jam. See page 31. No paper is loaded. Load paper. See page 22. The toner cartridge is not installed. Install the toner cartridge. If a system error occurs, contact your service representative. Disconnect the printer cable and reconnect it. The connection cable between the computer and the machine is not connected properly. The connection cable between the computer and the machine is defective. The port setting is incorrect. If possible, attach the cable to another computer that is working properly and print a job. You can also try using a different printer cable. Check the Windows printer setting to make sure that the print job is sent to the correct port. If the computer has more than one port, make sure that the machine is attached to the correct one. Check the printer properties to ensure that all of the print settings are correct. Repair the printer software. See the Software section. Check the LEDs status on the control panel to see if the machine is indicating a system error. Set the correct paper size in the Custom in the Paper tab in the printer properties. See Software section The machine may be configured incorrectly. The printer driver may be incorrectly installed. The machine is malfunctioning. The machine does not print special sized paper such as a billing paper. Paper size and paper size setting do not match. 34 _Troubleshooting CONDITION The machine selects print materials from the wrong paper source. POSSIBLE CAUSE The paper source selection in the printer properties may be incorrect. SUGGESTED SOLUTIONS For many software applications, the paper source selection is found under the Paper tab within the printer properties. Select the correct paper source. See the printer driver help screen. Reduce the complexity of the page or try adjusting the print quality settings. Change the page orientation in your application. See the printer driver help screen. Ensure that the paper size in the printer driver settings matches the paper in the tray. Or, ensure that the paper size in the printer driver settings matches the paper selection in the software application settings you use. Disconnect the printer cable and reconnect. Try a print job that you have already printed successfully. If possible, attach the cable and the machine to another computer and try a print job that you know works. Finally, try a new printer cable. Check the application's printer selection menu to ensure that your machine is selected. Try printing a job from another application. Exit Windows and reboot the computer. Turn the machine off and then back on again. Redistribute the toner, if necessary. See page 28. If necessary, replace the toner cartridge. Check the file to ensure that it does not contain blank pages. Contact a service representative. CONDITION The machine does not print PDF file correctly. Some parts of graphics, text, or illustrations are missing. Your machine has an odd smell during initial use. The print quality of photos is not good. Images are not clear. Before printing, the machine emits vapor near the output tray. POSSIBLE CAUSE Incompatibility between the PDF file and the Acrobat products. SUGGESTED SOLUTIONS Printing the PDF file as an image may solve this problem. Turn on Print As Image from the Acrobat printing options. It will take longer to print when you print a PDF file as an image. A print job is extremely slow. Half the page is blank. The job may be very complex. The page orientation setting may be incorrect. The paper size and the paper size settings do not match. The oil used to protect the fuser is evaporating. The resolution of the photo is very low. It is a temporary issue. Reduce the photo size. If you increase the photo size in the software application, the resolution will be reduced. This is not a problem. Just keep printing. Using damp paper can cause vapor during printing. The machine prints, but the text is wrong, garbled, or incomplete. The printer cable is loose or defective. The wrong printer driver was selected. The software application is malfunctioning. The operating system is malfunctioning. Pages print, but are blank. The toner cartridge is defective or out of toner. The file may have blank pages. Some parts, such as the controller or the board, may be defective. Troubleshooting_ 35 Printing quality problems If the inside of the machine is dirty or paper has been loaded improperly, you may notice a reduction in print quality. See the table below to clear the problem. CONDITION Light or faded print SUGGESTED SOLUTIONS If a vertical white streak or faded area appears on the page: · The toner supply is low. You may be able to temporarily extend the toner cartridge life. See page 28. If this does not improve the print quality, install a new toner cartridge. · The paper may not meet paper specifications; for example, the paper is too moist or too rough. See page 19. · If the entire page is light, the print resolution setting is too low. Adjust the print resolution. See the help screen of the printer driver. · A combination of faded or smeared defects may indicate that the toner cartridge needs cleaning. · The surface of the LSU part inside the machine may be dirty. Clean the LSU by opening and closing the front cover several times and if the problem still occurs call the contact a service representative. · · The paper may not meet specifications; for example, the paper is too moist or too rough. See page 19. The paper path may need cleaning. See "Cleaning the inside" on page 26. CONDITION White Spots SUGGESTED SOLUTIONS White spots appear on the page: · The paper is too rough and a lot of dirt from the paper falls to the inner devices within the machine, which means the transfer belt may be dirty. Clean the inside of your machine. Contact a service representative. · The paper path may need cleaning. Contact a service representative. Vertical lines If white vertical streaks appear on the page: · The surface of the LSU part inside the machine may be dirty. Clean the LSU by opening and closing the front cover several times and if the problem still occurs contact a service representative. Black background Toner specks AaBbCc AaBbCc AaBbCc AaBbCc AaBbCc Dropouts If the amount of background shading becomes unacceptable: · Change to a lighter weight paper. See page 19. · Check the machine's environment: very dry (low humidity) or high humidity (higher than 80% RH) conditions can increase the amount of background shading. · Remove the old toner cartridge and install a new one. See page 29. · · · Clean the inside of the machine. See page 26. Check the paper type and quality. See page 19. Remove the toner cartridge and install a new one. See page 29. Toner smear AaBbCc AaBbCc AaBbCc AaBbCc AaBbCc If faded areas, generally rounded, occur randomly on the page: · A single sheet of paper may be defective. Try reprinting the job. · The moisture content of the paper is uneven or the paper has moist spots on its surface. Try a different brand of paper. See page 19. · The paper lot is bad. The manufacturing processes can cause some areas to reject toner. Try a different kind or brand of paper. · Change the printer option and try again. Go to printer properties, click Paper tab, and set type to Thick. Refer to the Software section for details. If these steps do not correct the problem, contact a service representative. Vertical repetitive defects If marks repeatedly appear on the printed side of the page at even intervals: · The toner cartridge may be damaged. If a repetitive mark occurs on the page, print a cleaning sheet several times to clean the cartridge. After the printout, if you still have the same problems, remove the toner cartridge and install a new one. See page 29. · Parts of the machine may have toner on them. If the defects occur on the back of the page, the problem will likely correct itself after a few more pages. · The fusing assembly may be damaged. Contact a service representative. 36 _Troubleshooting CONDITION Background scatter SUGGESTED SOLUTIONS Background scatter results from bits of toner randomly distributed on the printed page. · The paper may be too damp. Try printing with a different batch of paper. Do not open packages of paper until necessary so that the paper does not absorb too much moisture. · If background scatter occurs on an envelope, change the printing layout to avoid printing over areas that have overlapping seams on the reverse side. Printing on seams can cause problems. · If background scatter covers the entire surface area of a printed page, adjust the print resolution through your software application or the printer properties. · If characters are improperly formed and producing hollow images, the paper stock may be too slick. Try a different paper. See page 19. CONDITION Back of printouts are dirty · SUGGESTED SOLUTIONS Check for leaking toner. Clean the inside of the machine. See page 26. A Misformed characters Black pages · · A Loose toner Character Voids · The toner cartridge may not be installed properly. Remove the cartridge and reinsert it. The toner cartridge may be defective and need replacing. Remove the toner cartridge and install a new one. See page 29. The machine may require repair. Contact a service representative. · · · · Page skew AaBbCc AaBbCc AaBbCc AaBbCc AaBbCc Curl or wave · · · Ensure that the paper is loaded properly. Check the paper type and quality. See page 19. Ensure that the paper or other material is loaded correctly and the guides are not too tight or too loose against the paper stack. Clean the inside of the machine. See page 26. Check the paper type and quality. See page 19. Remove the toner cartridge and install a new one. See page 29. If the problem persists, the machine may require repair. Contact a service representative. · · · Ensure that the paper is loaded properly. Check the paper type and quality. Both high temperature and humidity can cause paper curl. See page 19. Turn over the stack of paper in the tray. Also try rotating the paper 180° in the tray. A Horizontal stripes Character voids are white areas within parts of characters that should be solid black: · If you are using transparencies, try another type of transparency. Because of the composition of transparencies, some character voids are normal. · You may be printing on the wrong surface of the paper. Remove the paper and turn it around. · The paper may not meet paper specifications. See page 19. If horizontally aligned black streaks or smears appear: · The toner cartridge may be installed improperly. Remove the cartridge and reinsert it. · The toner cartridge may be defective. Remove the toner cartridge and install a new one. See page 29. · If the problem persists, the machine may require repair. Contact a service representative. Wrinkles or creases · · · Ensure that the paper is loaded properly. Check the paper type and quality. See page 19. Turn over the stack of paper in the tray. Also try rotating the paper 180° in the tray. AaBbCc AaBbCc AaBbCc AaBbCc AaBbCc Troubleshooting_ 37 CONDITION Curl SUGGESTED SOLUTIONS If the printed paper is curled or paper does not feed into the machine: · Turn over the stack of paper in the tray. Also try rotating the paper 180° in the tray. · Change the printer option and try again. Go to printer properties, click Paper tab, and set type to Thin. Refer to the Software section for details. Your machine is probably being used at an altitude of 1,000 m (3,281 ft) or above. The high altitude may affect the print quality such as loose toner or light imaging. You can set this option through Paper or Printer tab in printer driver's properties. Common Linux problems CONDITION The machine does not print. · SUGGESTED SOLUTIONS Check if the printer driver is installed in your system. Open Unified Driver Configurator and switch to the Printers tab in Printers configuration window to look at the list of available printers. Make sure that your machine is displayed on the list. If not, please, invoke Add new printer wizard to set up your device. Check if the printer is started. Open Printers configuration and select your machine on the printers list. Look at the description in the Selected printer pane. If its status contains "(stopped)" string, please, press the Start button. After that normal operation of the printer should be restored. The "stopped" status might be activated when some problems in printing occurred. Check if your application has special print option such as "-oraw". If "-oraw" is specified in the command line parameter then remove it to print properly. For Gimp front-end, select "print" -> "Setup printer" and edit command line parameter in the command item. An unknown image repetitively appears on a next few sheets or loose toner, light print, or contamination occurs. · Common Windows problems CONDITION "File in Use" message appears during installation. "General Protection Fault", "Exception OE", "Spool32", or "Illegal Operation" messages appear. "Fail To Print", "A printer timeout error occurred." messages appear. SUGGESTED SOLUTIONS Exit all software applications. Remove all software from the StartUp Group, then restart Windows. Reinstall the printer driver. Close all other applications, reboot Windows and try printing again. The machine does not print whole pages and its output is half page printed. I encounter error "Unable to open mfp port device file!" when printing a document. · The problem is solved in AFPL Ghostscript v. 8.52 or above. Download the latest version of AFPL Ghostscript from http://sourceforge.net/ projects/ghostscript/ and install it to solve this problem. Please avoid changing print job parameters (via LPR GUI, for example) while a print job is in progress. Known versions of CUPS server break the print job whenever print options are changed and then try to restart the job from the beginning. Since Unified Linux Driver locks mfp port while printing, the abrupt termination of the driver keeps the port locked and therefore unavailable for subsequent print jobs. If this situation occurred, please, try to release the mfp port. These messages may appear during printing. Just keep waiting until the machine finishes printing. If the message appears in ready mode or after printing has been completed, check the connection and/or whether an error has occurred. Refer to the Microsoft Windows documentation that came with your computer for further information on Windows error messages. Refer to Linux User's Guide that came with your computer for further information on Linux error messages. 38 _Troubleshooting Common Macintosh problems CONDITION The machine does not print PDF file correctly. Some parts of graphics, text, or illustrations are missing. SUGGESTED SOLUTIONS Incompatibility between the PDF file and the Acrobat products: Printing the PDF file as an image may solve this problem. Turn on Print As Image from the Acrobat printing options. It will take longer to print when you print a PDF file as an image. The document has printed, but the print job has not disappeared from the spooler in Mac OS 10.3.2. Some letters are not displayed normally during the Cover page printing. Update your Mac OS to OS 10.3.3. or higher. This problem is caused because Mac OS cannot create the font during the Cover page printing. English alphabet and numbers are displayed normally at the Cover page. Refer to Mac OS User's Guide that came with your computer for further information on Mac OS error messages. Troubleshooting_ 39 ordering supplies and accessories This chapter provides information on purchasing cartridges and accessories available for your machine. This chapter includes: · Supply · Maintenance parts The optional parts or features may differ by countries. Contact your sales representatives whether the part you want is available in your country. SUPPLY When the toner runs out, you can order the following type of toner cartridge for your machine: TYPE Standard yielda toner unit AVERAGE YIELD Average cartridge yield: 1,500 standard pages PART NUMBER MLT-D108S (Black) Region Ab MLT-D1082S (Black) MAINTENANCE PARTS To avoid print quality and paper feed problems resulting from worn parts, and to maintain your machine in top working condition the following condition, the following items will need to be replaced after the specified number of pages, or when the life span of each item has expired. ITEMS Pick-up roller Fuser unit Transfer roller YIELD (AVERAGE) Approx. 50,000 pages Approx. 50,000 pages Approx. 50,000 pages a. Declared yield value in accordance with ISO/IEC 19752. b. Region A:Albania, Austria, Belgium, Bosnia, Bulgaria, Croatia, Cyprus, Czech Republic, Denmark, Finland, France, Germany, Greece, Hungary, Italy, Macedonia, Netherlands, Norway, Poland, Portugal, Romania, Serbia, Slovakia, Slovenia, Spain, Sweden, Switzerland, UK. When you purchase a new toner cartridge or supplies, you must purchase them in the same country you have purchased your machine. Otherwise, the toner cartridge or supplies will be incompatible with your machine since the configuration of the toner cartridge or supplies vary depending on the countries. We highly recommend that this maintenance be performed by an authorized service provider, dealer or the retailer where you bought the machine. The warranty does not cover the replacement of the maintenance parts after their lifespan. HOW TO PURCHASE To order Samsung-authorized supplies or accessories, contact your local Samsung dealer or the retailer where you purchased your machine, or visit www.samsung.com/supplies and select your country/region to obtain information on calling for technical support. 40 _Ordering supplies and accessories specifications This chapter guides you about this machine's specifications such as various features. This chapter include: · ML-1640 Series specifications · ML-2240 Series Specifications ML-1640 SERIES SPECIFICATIONS ITEM Printing method Printing speeda First print out time Print resolution Printer language OS compatibilityb · · DESCRIPTION Laser beam printing Up to 16 ppm (A4), 17 ppm (Letter) From ready: Less than 10 seconds From coldboot: Less than 36 seconds ITEM Toner cartridge lifed External dimension (W x D x H) Weight (Including consumables) Package weight Duty cycle Fusing temperature DESCRIPTION Average cartridge yield: 1,500 standard pages (Shipped with 700 pages toner cartridge.) 350.5 x 298.5 x 212 mm (13.8 x 11.75 x 8.35 inches) 5.66 Kg (12.47 lb) Max. 1,200 x 600 dpi effective output SPL · · · Windows: 2000/XP/2003/Vista Linux: RedHat 8.0~9.0, Mandrake 9.2~10.1, SuSE 8.2~9.2, Fedra Core 1~4, Ubuntu 6.0 Macintosh: Mac OS 10.3~10.5 Paper: 1 Kg (2.2 lbs) Plastic: 0.19 Kg (0.42 lbs) Up to 5,000 pages (Monthly) 180 °C (356 °F) Interface Paper input capacity Paper output capacity Power rating Full speed USB 2.0 Tray: 150 sheets for plain paper, 75 g/m2 (20 lb bond) For details about paper input capacity, see 20 page. Face down: 50 sheets 75 g/m2 (20 lb bond) AC 110 - 127 V or AC 220 - 240 V See the Rating label on the machine for the correct voltage, frequency (hertz) and type of current for your machine. · · · · · · Average operating mode: Less than 300 W Ready mode: Less than 70 W Sleep mode: Less than 6W Power off mode: 0W Ready mode: Less than 26 dBA Printing mode: Less than 50 dBA a. It will be affected by operating system used, computing performance, application software, connecting method, media type, media size and job complexity. b. Visit www.samsungprinter.com to download the latest software version. c. Sound Pressure Level, ISO 7779 d. Declared yield value in accordance with ISO/IEC 19752. The number of pages may be affected by operating environment, printing interval, media type, and media size. Power consumption Noise Levelc Default time to power save mode from ready mode Warm-up time Operating environment 5 minutes Less than 35 seconds Temperature: 10 to 32.5 °C (50 to 90 °F) Humidity: 20 to 80% RH Specifications_ 41 ML-2240 SERIES SPECIFICATIONS ITEM Printing method Printing speeda First print out time Print resolution Printer language OS compatibilityb · · DESCRIPTION Laser beam printing Up to 22 ppm (A4), 23 ppm (Letter) From ready: Less than 10 seconds From coldboot: Less than 19 seconds ITEM Package weight Duty cycle Fusing temperature DESCRIPTION Paper: 1 Kg (2.2 lbs) Plastic: 0.19 Kg (0.42 lbs) Up to 8,000 pages (Monthly) 180 °C (356 °F) Max. 1,200 x 600 dpi effective output SPL · · · Windows: 2000/XP/2003/Vista Linux: RedHat 8.0~9.0, Mandrake 9.2~10.1, SuSE 8.2~9.2, Fedra Core 1~4, Ubuntu 6.0 Macintosh: Mac OS 10.3~10.5 a. It will be affected by operating system used, computing performance, application software, connecting method, media type, media size and job complexity. b. Visit www.samsungprinter.com to download the latest software version. c. Sound Pressure Level, ISO 7779 d. Declared yield value in accordance with ISO/IEC 19752. The number of pages may be affected by operating environment, printing interval, media type, and media size. Interface Paper input capacity Paper output capacity Power rating Full speed USB 2.0 Tray: 150 sheets for plain paper, 75 g/m2 (20 lb bond) For details about paper input capacity, see 20 page. Face down: 100 sheets 75 g/m2 (20 lb bond) AC 110 - 127 V or AC 220 - 240 V See the Rating label on the machine for the correct voltage, frequency (hertz) and type of current for your machine. · · · · · · Average operating mode: Less than 350 W Ready mode: Less than 70W Sleep mode: Less than 6W Power off mode: 0W Ready mode: Less than 33 dBA Printing mode: Less than 51 dBA Power consumption