User manual SATO CL408E - OPERATOR MANUAL

CL Series "e" Thermal Transfer Printers Operator Manual for CL408e, CL412e, CL608e & CL612e CL408e and CL412e Printer Users Please Refer To Supplemental Operator Manual PN: 9001159 PN 9001074 Rev. B SATO America, Inc. 10350A Nations Ford Road Charlotte, NC 28273 Main Phone: (704) 644-1650 Fax: (704) 644-1662 Tech Support Hotline: (704) 644-1660 Tech Support Fax: (704) 644-1661 Email: satosupport@satoamerica.com www.satoamerica.com © Copyright 2003 SATO America, Inc. Warning: This equipment complies with the requirements in Part 15 of FCC rules for a Class A computing device. Operation of this equipment in a residential area may cause unacceptable interference to radio and TV reception requiring the operator to take whatever steps are necessary to correct the interference. All rights reserved. No part of this document may be reproduced or issued to third parties in any form whatsoever without the express permission of SATO America, Inc. The materials in this document is provided for general information and is subject to change without notice. SATO America, Inc. assumes no responibilities for any errors that may appear. SATO CL Series "e" Printers 08/31/03 PN 9001074 Rev. B WARNING CL408e AND CL412e PRINTERS ARE SHIPPED WITH EITHER A110-VOLT OR 220-VOLT POWER SUPPLY AS A CUSTOMER SPECIFIED OPTION. BEFORE CONNECTING A PRINTER TO ANY POWER SOURCE, ENSURE IT WAS FACTORY CONFIGURED FOR THE APPROPRIATE VOLTAGE. THE VOLTAGE FOR THE PRINTER DELIVERED MAY BE FOUND ON THE SHIPPING CONTAINER. CONTACT SATO AMERICA, INC. OR OUR AUTHORIZED RESELLER SHOULD A DISCREPANCY EXIST. PREFACE CL SERIES "e" PRINTER OPERATOR'S MANUAL The CL Series "e" Printer Operator's Manual contains basic information about the printer such as setup, installation, cleaning and maintenance. It also contains complete instructions on how to use the operator panel to configure the printer. The following is a brief description of each section in this manual. SECTION 1. PRINTER OVERVIEW This section contains a discussion of the printer specifications and optional features. SECTION 2. INSTALLATION This section contains instructions on how to unpack and set up the printer, AND load the labels and ribbon. SECTION 3. CONFIGURATION This section contains instructions on how to use the operator panel to configure the printer. SECTION 4. CLEANING AND MAINTENANCE This section contains instructions on how to clean and maintain the printer. SECTION 5. PROGRAMMING This section has been replaced by the "e" and PRO Printer Programming Reference, PN 9001096 on the Printer Utilities CD-ROM. It introduces the SATO printer programming language. It contains the commands that are used with the printer to produce labels with bar codes, alphanumeric data and graphics. SECTION 6. INTERFACE SPECIFICATIONS This section contains the printer's interface specifications, which include detailed information on how to properly interface your printer to the host system. SECTION 7. TROUBLESHOOTING This section contains troubleshooting procedures to follow in the event you have printer problems. SATO CL "e" Series Printers PN 9001074 Rev. B Page - i Preface APPENDICES APPENDIX A: Optional Features Page - ii PN 9001074 Rev. B SATO CL "e" Series Printers Preface TABLE OF CONTENTS SECTION 1. PRINTER OVERVIEW Introduction . . . . . . . . . General Printer Specifications Character Fonts . . . . . . . Bar Codes . . . . . . . . . . Physical . . . . . . . . . . . Optional Accessories . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-1 1-2 1-4 1-5 1-6 1-7 SECTION 2. INSTALLATION AND CONFIGURATION Introduction . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-1 Unpacking and Parts Identification . . . . . . . . . . . . . . . . . 2-2 Setting Up the Printer . . . . . . . . . . . . . . . . . . . . . . . . 2-3 Loading Labels, Tags and Ribbon in the CL608 and CL612e. . . . . 2-4 Loading Labels, Tags and Ribbon in the CL408 and CL412e. . . . . 2-8 Label Sensor Adjustments, CL608e and CL612e . . . . . . . . . . 2-11 Label Sensor Adjustments, CL408e and CL412e . . . . . . . . . . 2-11 Operator Panel, CL608e and CL612e . . . . . . . . . . . . . . . . 2-12 Operator Panel,CL408e and CL412e . . . . . . . . . . . . . . . . 2-14 Rear Panel, CL608e and CL612e . . . . . . . . . . . . . . . . . . 2-16 Rear Panel, CL408e and CL412e . . . . . . . . . . . . . . . . . . 2-17 Switches and Sensors, CL608e and CL612e . . . . . . . . . . . . 2-18 Switches and Sensors, CL408e and CL412e . . . . . . . . . . . . 2-19 SECTION 3. CONFIGURATION Printer DIP Switch Configuration . . . . . . . . . . . . . . . . . . 3-1 Default Settings . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-6 Potentiometer Adjustments . . . . . . . . . . . . . . . . . . . . . 3-7 LCD Panel Printer Configuration . . . . . . . . . . . . . . . . . . . 3-9 Normal Mode . . . . . . . . . . . . . . . . . . . . . . . . . . 3-10 Advanced Mode . . . . . . . . . . . . . . . . . . . . . . . . . 3-12 Card Mode . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-15 Service Mode . . . . . . . . . . . . . . . . . . . . . . . . . . 3-18 Counter Mode. . . . . . . . . . . . . . . . . . . . . . . . . . 3-22 Test Print Mode . . . . . . . . . . . . . . . . . . . . . . . . . 3-22 Default Setting mode . . . . . . . . . . . . . . . . . . . . . . 3-23 Clear Non-Standard Protocol Codes. . . . . . . . . . . . . . . 3-24 SATO CL "e" Series Printers PN 9001074 Rev. B Page - iii Preface Download User Defined Protocol Codes . . . . . . . . . . . . 3-24 Hex Dump Mode . . . . . . . . . . . . . . . . . . . . . . . . 3-25 SECTION 4. CLEANING AND MAINTENANCE Introduction . . . . . . . . . . . . . . . . . . . . . . . . . . . . Procedures . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Adjusting the Print Quality . . . . . . . . . . . . . . . . . . . Darkness . . . . . . . . . . . . . . . . . . . . . . . . . . Print Speed . . . . . . . . . . . . . . . . . . . . . . . . . Cleaning the Print Head, Platen and Rollers, CL608e and CL612e. Replacing the Print Head, CL608e and CL612e . . . . . . . . . . Cleaning the Sensors, CL608e and CL612e . . . . . . . . . . . . Replacing the Fuse, CL608e and CL612e . . . . . . . . . . . . . Cleaning the Print Head and Platen, CL408e and CL412e . . . . . Replacing the Print Head, CL408e and CL412e . . . . . . . . . . Cleaning the Sensors, CL408e and CL412e . . . . . . . . . . . . Replacing the Fuse, CL408e and CL412e . . . . . . . . . . . . . . . . . . . . . . . . . . 4-1 4-1 4-1 4-1 4-2 4-2 4-4 4-5 4-6 4-7 4-8 4-9 4-9 Procedures, CL408e and CL412e. . . . . . . . . . . . . . . . . . . 4-7 SECTION 5. PROGRAMMING For programming information, see the "e" and PRO Printer Programming Reference, PN 9001096 on the Printer Utilities CD-ROM. SECTION 6. INTERFACE SPECIFICATIONS Introduction . . . . . . . . . . . . . Interface Types. . . . . . . . . . . . The Receive Buffer . . . . . . . . . . IEEE1284 Parallel Interface . . . . . Electrical Specifications . . . . . Data Streams . . . . . . . . . . . Interface Pin Assignments . . . . RS232C Serial Interface . . . . . . . General Specifications . . . . . . Electrical Specifications . . . . . Pin Assignments . . . . . . . . . Ready/Busy Flow Control . . . . X-On/X-Off Flow Control . . . . . Universal Serial Bus (USB) Interface. Local Area Network (LAN) Interface . Page - iv . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6-1 6-1 6-2 6-3 6-3 6-4 6-4 6-5 6-5 6-5 6-5 6-6 6-7 6-7 6-8 PN 9001074 Rev. B SATO CL "e" Series Printers Preface Bi-Directional Communications . . . . . . . . . . . . . . . . . . . 6-8 ENQ/ACK/NAK. . . . . . . . . . . . . . . . . . . . . . . . . . 6-9 Status Response. . . . . . . . . . . . . . . . . . . . . . . . . 6-12 Accessory (EXT) Connector. . . . . . . . . . . . . . . . . . . . . 6-18 Pin Assignments. . . . . . . . . . . . . . . . . . . . . . . . . 6-18 Standard Operation . . . . . . . . . . . . . . . . . . . . . . . 6-19 Repeat Print. . . . . . . . . . . . . . . . . . . . . . . . . . . 6-20 Error Signals . . . . . . . . . . . . . . . . . . . . . . . . . . 6-20 SECTION 6. TROUBLESHOOTING Initial Checklist . . . . . . . . . . . Using the IEEE1284 Parallel Interface Using the RS232C Serial Interface . . Error Signals . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7-1 7-1 7-3 7-4 APPENDICES APPENDIX A: Optional Accessories Label Rewinder, All Models . . . . . . . . . . . . . . . . . . . A-1 Label Cutter, All Models . . . . . . . . . . . . . . . . . . . . . A-2 Label Dispense Option . . . . . . . . . . . . . . . . . . . . . . A-3 CL608e and CL612e . . . . . . . . . . . . . . . . . . . . . A-3 CL408e and CL412e . . . . . . . . . . . . . . . . . . . . . A-4 Memory Cards, All Models . . . . . . . . . . . . . . . . . . . . A-7 CL608e and CL612e . . . . . . . . . . . . . . . . . . . . . A-7 CL408e and CL412e . . . . . . . . . . . . . . . . . . . . . A-8 Interface Cards, All Models . . . . . . . . . . . . . . . . . . . A-10 Calendar, All Models . . . . . . . . . . . . . . . . . . . . . . A-10 SATO CL "e" Series Printers PN 9001074 Rev. B Page - v Preface This page left intentionally blank. Page - vi PN 9001044 Rev. B SATO CL "e" Series Printers SECTION 1. PRINTER OVERVIEW INTRODUCTION The SATO CL Series "e" Thermal Transfer Printers are complete, high-performance on-site labeling systems. All printer parameters are user programmable using the front panel controls and the DIP switches. All popular bar codes and 14 human-readable fonts, including a vector font, are resident in memory providing literally thousands of type styles and sizes. The Operator's Manual will help you understand the basic operations of the printer such as setup, installation, configuration, cleaning and maintenance. The major differences in the CL408e and the CL412e printers is the resolution of the head. The CL408e with its 203 dpi head provides an economical labeling solution for most applications. It can print labels up to four inches wide. If a wider label is needed, the CL608e can print labels up to six inches wide at the same resolution. The CL412e provides a higher print resolution, 305 dpi, to give laser-quality printing. It is useful when higher resolution is needed for detailed graphic images. The six inch wide companion printer to the CL412e is the CL612e. All of the CL Series "e" printers use the same command codes. The only differences are the allowable values representing the print positions on the label. These values are specified in "dots" and will vary depending upon the resolution of the printer and the amount of memory available for imaging the label. The allowable range for each printer is specified in a table for those command codes. This commonalty makes it very easy to convert labels from one CL printer to another without having to create an entirely different command stream. There are some caveats that must be observed though to compensate for the different resolution print heads. The effect of the different printer resolutions are best illustrated by taking a label designed for a 203 dpi printer and sending the command stream to the its 305 dpi counterpart. The label printed will be an exact two-thirds scale, including the fonts, bar code dimensions and line lengths/widths. The only exception is the PostNet bar code which has only one legal size and the printer resolution is automatically compensated for by the printer. Conversely, a label designed for a 305 dpi printer and sent to its 203 dpi cousin will be one-third larger. It probably will be "truncated" if the label size is larger than the maximum allowable for the printer. The following general information is presented in this section: · General Printer Specifications · Optional Accessories SATO CL Series "e" Printers PN 9001074 Rev. B Page 1-1 Section 1. Printer Overview GENERAL PRINTER SPECIFICATIONS SPECIFICATION PRINT Method Speed (User Selectable) Print Module (Dot Size) Resolution Maximum Print Width Maximum Print Length MEDIA Minimum Width Minimum Length Maximum Width Type Caliper Roll OD (max) Core ID (min) Core ID (Recommended) SENSING Transmissive See-thru Reflective Eye-Mark Continuous Form RIBBON Maximum Width Length Thickness All specifications subject to change without notice. CL408e CL412e CL608e CL612e Direct or Thermal Transfer 2 to 6 ips 50 to 150 mm/s .0049 in. .125 mm 203 dpi 8 dpmm 4.1 in. 104 mm 49.2 in. 1249 mm 32.8 in. 833 mm .0033 in. .083 mm 305 dpi 12 dpmm 4 to 8 ips 100 to 200 mm/s .0049 in. .125 mm 203 dpi 8 dpmm 6.0 in. 152 mm 49.2 in. 1249 mm .0033 in. .083 mm 305 dpi 12 dpmm 6.5 in. 164mm 32.8 in. 833 mm .87 in. (22 mm) .24 in. (6 mm) 5.1 in. (131 mm) 1.96 in. (50 mm) .78 in. (20 mm) 7 in. (178 mm) Die Cut Labels, Fan-Fold, Tag Stock or Continuous .010 in. (.25 mm) 8.6 in. (218 mm), Face-In Wind 1.5 in. (38 mm) 3 in. (76 mm) Movable Movable Sensor not used Fixed 4.4 in. (111 mm) 1475 ft. (450 m) 6.75 in. (172 mm) 1345 ft (410 m) 4.5 micron, Face-In Wind Page 1-2 PN 9001074 Rev. B SATO CL Series "e" Printers Section 1. Printer Overview SPECIFICATION CONTROLS AND SIGNALS On-Line LED Power LED Media Out LED Ribbon Out LED Error LED LCD Panel On/Off-Line Switch Label Feed Switch Power On/Off Switch POTENTIOMETER ADJUSTMENTS Print Darkness Pitch Offset Display INTERFACE MODULES Parallel Serial Serial Protocol CL408e CL412e CL608e CL612e Status = Green(1) None Status = Red(1) Status = Red(1) Status = Red(1) 2 Line x 16 Character Front Panel Front Panel Rear Panel Green Green Red Red Red Front Panel Front Panel Front Panel None Front Panel IEEE1284 Parallel RS232C (9600 to 57,600 bps) RS422/485 (9600 to 57,600 bps) Hardware Flow Control (Ready/Busy) Software Flow Control (X-On/X-Off) Bi-directional Status USB Version 1.1 10/100BaseT ASCII Format Universal Serial Bus Ethernet Data Transmission PROCESSING CPU Flash ROM SDRAM Receive Buffer Optional Flash ROM Optional PCMCIA Memory 32 Bit RISC 2 MB 16 MB 2.95 MB 4 MB 16 MB Flash or 4 MB SRAM (1) Single two color (Red, Green) LED. All specifications subject to change without notice. SATO CL Series "e" Printers PN 9001074 Rev. B Page 1-3 Section 1. Printer Overview CHARACTER FONTS SPECIFICATION MATRIX FONTS U Font S Font M Font XU Font XS Font XM Font OA Font OB Font AUTO SMOOTHING FONTS WB WL XB XL VECTOR FONT CL408e CL608e CL412e CL612e (5 dots W x 9 dots H) (8 dots W x 15 dots H) (13 dots W x 20 dots H) (5 dots W x 9 dots H) Helvetica (17 dots Wx 17 dots H) Univers Condensed Bold (24 dots W x 24 dots H) Univers Condensed Bold (15 dots W x 22 dots H) OCR-A 20 dots W x 24 dots H) OCR-B (22 dots W x 33 dots H) OCR A (30 dots W x 36 dots H) OCR B WB Font (18 dots W x 30 dots H) WL Font (28 dot W x 52 dots H) XB Font (48 dots W x 48 dots H) Univers Condensed Bold XL Font (48 dot W x 48 dots H) Sans Serif Proportional or Fixed Spacing Font Size 50 x 50 dots to 999 x 999 dots Helvetica, 10 Font Variations AGFA® RASTER FONTS A Font B Font DOWNLOADABLE FONTS Bit Mapped TrueType Fonts with Utility Program CHARACTER CONTROL Expansion up to 12X in either the X or Y coordinates Character Pitch control Line Space control Journal Print facility 0°, 90°, 180° and 270° Rotation All specifications subject to change without notice. CG Times, 2 to 99 pt CG Triumvirate, 2 to 99 pt Page 1-4 PN 9001074 Rev. B SATO CL Series "e" Printers Section 1. Printer Overview BAR CODES SPECIFICATION SYMBOLOGIES CL408e CL608e CL412e CL612e Bookland (UPC/EAN Supplemental) EAN-8, EAN-13 CODABAR Code 39 Code 93 Code 128 Interleaved 2 of 5 Industrial 2 of 5 Matrix 2 of 5 MSI POSTNET UCC/EAN-128 UPC-A and UPC-E Data Matrix Maxicode PDF417 Micro PDF417 Truncated PDF417 QR Code Ratios Bar Height Rotation OTHER FEATURES Sequential Numbering Custom Characters Graphics Form Overlay All specifications subject to change without notice. 1:2, 1:3, 2:5 User definable bar widths 4 to 600 dots, User programmable 0°, 90°, 180° and 270° Sequential numbering of both numerics and bar codes RAM storage for special characters Full dot addressable graphics, SATO Hex/Binary, .BMP or .PCX formats Form overlay for high-speed editing of complex formats. SATO CL Series "e" Printers PN 9001074 Rev. B Page 1-5 Section 1. Printer Overview PHYSICAL SPECIFICATION DIMENSIONS Wide Deep High WEIGHT POWER REQUIREMENTS Voltage 110 V (±10 %) 220V (±10 %) 50/60 Hz (±1%) 50W Idle 130W Operating 50W Idle 210W Operating 10.7 in. (271 mm) 16.9 in. (430 mm) 12.6 in. (321 mm) 28.7 lbs (13 Kg) 13.8 in. (352 mm) 16.9 in. (429 mm) 11.7 in. (298 mm) 41.9 lbs (19 Kg) CL408e CL412e CL608e CL612e Power Consumption ENVIRONMENTAL Operating Temperature Storage Temperature Operating Humidity Storage Humidity Electrostatic Discharge REGULATORY APPROVALS Safety RFI/EMI All specifications subject to change without notice. 41° to 104°F (5° to 40°C) -0° to 104°F (-20° to 40°C) 15-85 % RH, non-condensing Max 90% RH, non-condensing 8KV UL, CSA FCC Class A Page 1-6 PN 9001074 Rev. B SATO CL Series "e" Printers Section 1. Printer Overview OPTIONAL ACCESSORIES ACCESSORY MEMORY EXPANSION CL408 CL412 CL608 CL612 One slot for PCMCIA Memory Cards (up to 16 MB Flash or 4 MB SRAM) and/or 4MB internal Flash ROM. Can be used for Graphic File storage, print buffer expansion, format storage and downloaded TrueType fonts. An internally mounted Date/Time clock that can be used to date/time stamp labels at the time of printing. Internal attachment allowing labels to be cut at specified intervals. Controlled through programming. Internal attachment allowing labels to be peeled from backing for immediate (on demand) application. Internal backing take-up. Internal attachment allowing labels to be peeled from backing for immediate (on demand) application. Backing take-up mounted externally to rear of printer. CALENDAR LABEL CUTTER LABEL DISPENSER LABEL REWINDER PARALLEL INTERFACE SERIAL INTERFACE UNIVERSAL SERIAL I/F ETHERNET INTERFACE COAX/TWINAX INTERFACE External option rewinds labels onto a roll after they are printed. IEEE1284 Parallel Interface Module High Speed Serial RS232 Interface Module USB Interface Module 10/100BaseT Interface Module Coax/Triax Interface Module. Coax I/F emulates an IBM 3287-2 printer with a standard Type A BNC connector. Twinax I/F emulates IBM 5224, 5225, 5226 or 4214 printers with auto-terminate/cable-thru capabilities. All specifications subject to change without notice. SATO CL Series "e" Printers PN 9001074 Rev. B Page 1-7 Section 1. Printer Overview This page left intentionally blank. Page 1-8 PN 9001074 Rev. B SATO CL Series "e" Printers SECTION 2. INSTALLATION INTRODUCTION This section is provided to assist you in taking the CL Series Printer from the shipping container to the application environment. Where the physical differences between the printer models are significant (such as loading paper and ribbons), separate sections for each of the models are used for clarity. The following information is provided in this section: · Unpacking and Parts Identification · Setting Up the Printer · Loading Labels or Tags · Loading the Ribbon · Operator Panel SATO CL Series "e" Printers PN 9001074 Rev. B Page 2-1 Section 2. Installation UNPACKING AND PARTS IDENTIFICATION Consider the following when unpacking the printer: · The box should stay right-side up. · Lift the printer out of the box carefully. · Remove the plastic covering from the printer. · For the CL4XX printers, remove the Front Access Door from its protective bag and attach it to the printer. · Remove the accessory items from their protective containers. · If the printer has been stored in a cold environment, allow it to reach room temperature before powering it on. · Set the printer on a solid, flat surface. Inspect the shipping container and printer for any signs of damage that may have occurred during shipping. NOTE: The following illustrations are representative only. Your printer may not be packed exactly as shown here, but the unpacking steps are similar. CL4XX Packaging Page 2-2 PN 9001074 Rev. B CL6XX Packaging SATO CL Series "e" Printers Section 2. Installation Verify that you have the following materials when unpacking: · Printer · Power Cord · Extra Ribbon Core Power Cable CL Printer Operator Manual Extra Ribbon Core SETTING UP THE PRINTER Consider the following when setting up the printer: · Locate a solid flat surface with adequate room to set the printer. Make sure there is enough room at the top and right-hand (facing the printer) side to provide clearance for the label access door to swing open. · The location should be near the host computer or terminal. The maximum distance for RS232 cables is 35 feet and six feet for IEEE1284 Parallel cables. Cables can be purchased locally, and their configuration will depend upon the host system being used. · For information on interfacing the printer to a host system, see Section 6: Interface Specifications. SATO CL Series "e" Printers PN 9001074 Rev. B Page 2-3 Section 2. Installation LOADING LABELS, TAGS AND RIBBON LOADING LABELS OR TAGS 1. Open the Side Access Door by swinging it up and to the left. The hinge system automatically dampens the movement to prevent the door from inadvertently falling and possibly causing injury to the operator. 2. Open the Print Head Assembly by pushing the Head Latch toward the rear of the printer. The Print Head Assembly is spring-loaded and will automatically open as soon as the Head Latch is disengaged. CL608e and CL612e Head Latch 3. Push the Label Supply Guide to the outside of the printer to give the maximum label width. 4. Release the Label Roll Support by pulling outward at the top and swing it down and out of the way. 5. If using roll labels (or tags), load the roll onto the Label Supply Spindle so that the printing side of the labels faces upwards as it unwinds from the roll. The labels should be wound face-in. Push the roll all the way to the inside of the printer and push the Label Supply Guide snugly against the outside of the label roll. 6. If using fanfold labels (or tags) set them on a flat surface behind the printer. Pass the labels (printing side up) through the slot and under the Label Supply Spindle. 7. Open the Label Hold-Down by squeezing the green tab and the release tab together. The Label Hold-down is spring loaded and will open automatically when the latch is disengaged. Feed the labels under the Label Guide, under the Label Hold-Down, through the Print Head Assembly and out the front of the printer. 8. Inspect the label routing and verify that the path matches that illustrated in the Label Loading Sensor Adjust Cap Screw Sensor Adjust Tab Label Hold-Down Page 2-4 PN 9001074 Rev. B SATO CL Series "e" Printers Section 2. Installation diagram. Set the Adjustable Label Guide to keep the labels against the inside of the printer. 9. Close the Label Hold-Down by pushing downward on the green tab until it latches closed. NOTE: If the Label Dispenser option has been purchased, see Appendix A, for proper label routing instructions. 10. Adjust the Label Sensor Assembly to the correct position by loosening the Sensor Adjust Cap Screw located on the front side of the Label Hold-Down and moving the Sensor Adjust Tab to the correct position. After it is correctly positioned, retighten the Sensor Adjust Cap Screw. 11. If the ribbon is already loaded, close the Print Head Assembly by pushing downward on the green tab until it latches closed. 12. If the ribbon is not loaded, see the following description for loading instructions. Media Knob Label Supply Guide Label Roll Support Label Roll Printed Labels Dispenser Routing Label Guide Label Backing SATO CL Series "e" Printers PN 9001074 Rev. By Page 2-5 Section 2. Installation 12. Adjust the Media Knob based on the media you have loaded. For media up to 2.3 inches wide, use the "1" position, for media between 2.3 and 4.6 inches wide, use the "2" position. For media wider than 4.6 inches, use the "3" position. If you use media narrower than 7 inches, using the wrong setting can void the print head warranty due to the excessive pressure. Caution: Using media narrower than the maximum print width may cause excess head wear due to the label edge. LOADING THE RIBBON 1. Open the Side Access Door by swinging it up and to the left. The hinge system automatically dampens the movement to prevent the door from inadvertently falling and possibly causing injury to the operator. 2. Open the Print Head Assembly by pushing the Head Latch toward the rear of the printer. The Print Head Assembly is spring-loaded and will automatically open as soon as the Head Latch is disengaged. 3. Locate the Extra Ribbon Core supplied with the printer. Place the core on the Ribbon Rewind Spindle, pushing it all the way to the inside of the spindle. Note that the new empty core of each subsequent roll becomes the next rewind core. 4. Load the ribbon onto the Ribbon Supply Spindle, also pushing it all the way to the inside of the spindle. The dull side of the ribbon should be facing down as it travels through the Print Head Assembly. 5. Feed the leader portion of the ribbon through the Print Head Assembly and up to the Ribbon Rewind Spindle following the routing shown in the diagram. 6. Load the ribbon behind and over the top of the Ribbon Rewind Spindle and tape it to the Extra Ribbon Core. Make sure it matches the ribbon path shown in the diagram. 7. Manually turn the Rewind Spindle to wrap the ribbon onto the core one to two turns to secure it. 8. If the labels or tags are already loaded, close the Print Head Assembly by pushing downward on the green tab until it latches closed. NOTE: Run a test print to ensure that the labels and ribbons were loaded correctly. See the "Test Print" section on page 3-22 for instructions on how to run test prints. Page 2-6 PN 9001074 Rev. B SATO CL Series "e" Printers Section 2. Installation Ribbon Roll Ribbon Supply Spindle Ribbon Rewind Spindle Print Head Assembly Ribbon Path Head Latch CAUTION: If your labels are less than the full width of the print head, the outside edge will eventually wear out a small portion of the print head, resulting in an area that will not print. Special care must be taken if you plan to use multiple widths of labels, since the damaged portion of the print head caused from edge wear on a more narrow label may affect the printing on a wider label. We suggest you plan your print formats carefully to avoid using the area of possible damage on the print head when using a wider label. The small area of damage will have no effect on printing with the undamaged part of the print head. Damage from a label edge is physical damage and is unavoidable. It is not covered by warranty. It is possible to delay such damage by always ensuring that the ribbon used is wider than the label stock. This will help to protect the print head from label edge damage. SATO CL Series "e" Printers PN 9001074 Rev. B Page 2-7 Section 2. Installation LOADING LABELS, TAGS AND RIBBON LOADING LABELS AND TAGS 1. Open the Top Access Door by swinging it up and to the left. Open the Front Access Door by pushing down on the green Front Cover Latch and swinging the door forward and to the left. This gives access to the print mechanism on three sides Note: The Top Access Door must be open before the Front Access Door can be opened. 2. Open the Print Head Assembly by rotating the green Head Latch counter clockwise. The head is spring loaded and will automatically raise to the opened position 3. Push the Label Supply Guide to the outside of the printer to give the maximum label width. 4. Clear access is provided to the label path by pulling the top of the Outside Label Guide down. 5. If using roll labels (or tags), load the roll onto the Label Supply Spindle so that the printing side of the labels faces upwards as it unwinds from the roll. Push the roll all the way to the inside of the printer, raise the Label Supply Guide and adjust its position until it fits snugly against the outside of the label roll. Label Top Access Door CL408e and CL412e Front Access Door Front Access Door Latch Head Latch Outside Label Guide Label Supply Spindle Feed Slot Outside Label Guide Page 2-8 PN 9001074 Rev. B SATO CL Series "e" Printers Section 2. Installation 6. If using fanfold labels (or tags) set them on a flat surface behind the printer and remove the cover from the Feed Slot on the rear panel. Pass the labels (printing side up) through the slot and over the Label Supply Spindle. Sensor Assembly 7. Route the labels under the Label Sensor Hold-Down, through the Label Adjust Sensor Assembly, under the Knob Print Head and out the front of the print mechanism. Push the labels all the way to the inside of the printer until they touch the Inside Label Guide. Note: Make sure the labels are routed through the Label Sensor Assembly. If they are not, the printer will react as if there are no labels loaded and will refuse to print. Inside Label Label Hold Down 8. Adjust the Label Sensor Assembly loosening the green Sensor Adjust knob located on the bottom side of the Label Sensor Transport Assembly and moving the Assembly assembly to the correct position. After it is correctly positioned, retighten the green Sensor Adjust knob. 9. Raise the Outside Label Guide to the closed position and push the guide inward until it barely contacts the outside edge of the labels. Head Latch 10. If Ribbon is already loaded in the printer, close the Print Head and latch it in the down position. 11. Inspect the label routing and verify that the path matches that illustrated in the Label Loading diagram on the inside of the Top Access Door. 12. Carefully feed several labels through the opening in the Front Access Door and close it. After the Front Access Door is closed, the Top Access Door may be closed. These covers have interlock switches and the printer will not operate if either is open. NOTE: If the Label Dispense Option has been purchased, see Appendix A, Optional Accessories for instructions on how to route the label backing. For information on how to enable this option, see Section 3: Printer Configuration. SATO CL Series "e" Printers PN 9001074 Rev. B Page 2-9 Section 2. Installation LOADING THE RIBBON 1. Open the Top and Front Access Doors. 2. Open the Print Head Assembly by rotating the green the Head Latch counter clockwise. The print head is spring loaded and will raise to the open position as soon as the latch is released. 3. Locate the Extra Ribbon Core supplied with the printer. Place the core on the Ribbon Rewind Spindle, pushing it all the way to the inside of the spindle. Note that the new empty core of each subsequent roll becomes the next rewind core. 4. Load the ribbon onto the Ribbon Supply Spindle, pushing it all the way to the inside of the spindle. The dull side of the ribbon should be facing down as it travels through the Print Head Assembly. 5. Feed the leader portion of the ribbon through the Print Head Assembly and up to the Ribbon Rewind Spindle following the routing shown in the diagram. 6. Load the ribbon behind and over the top of the Ribbon Rewind Spindle and tape it to the Extra Ribbon Core. Make sure it matches the ribbon path shown in the diagram. 7. Manually turn the Ribbon Rewind Spindle to wrap the ribbon onto the core one to two turns to secure it. 8. If the labels or tags are already loaded, close the Print Head Assembly by rotating the green Head Latch clockwise until it latches closed and close the Front and Top Access Doors. NOTE: Run a test print to ensure that the labels and ribbons were loaded correctly. See the "Test Print" section on page 3-22 for instructions on how to run test prints. Tape Ribbon Supply Roll Empty Core Head Latch Page 2-10 PN 9001074 Rev. B SATO CL Series "e" Printers Section 2. Installation Ribbon Supply Spindle Ribbon Roll Ribbon Path Label Supply Spindle Ribbon Rewind Spindle Print Head Assembly Head Latch Label Path CAUTION: If your labels are less than the full width of the print head, the outside edge will eventually wear out a small portion of the print head, resulting in an area that will not print. Special care must be taken if you plan to use multiple widths of labels, since the damaged portion of the print head caused from edge wear on a more narrow label may affect the printing on a wider label. We suggest you plan your print formats carefully to avoid using the area of possible damage on the print head when using a wider label. The small area of damage will have no effect on printing with the undamaged part of the print head. Damage from a label edge is physical damage and is unavoidable. It is not covered by warranty. It is possible to delay such damage by always ensuring that the ribbon used is wider than the label stock. This will help to protect the print head from label edge damage. LABEL SENSOR ADJUSTMENTS CL608e and CL612e The Gap (transmissive) sensor on the CL608e and CL612e can be adjusted over a limited range. It is located in the Label Hold-Down Assembly and can be adjusted by loosening the Sensor Adjust Cap Screw on the front of the Label Hold-Down and sliding the Sensor Adjust Tab to the desired position. The Gap sensor can be adjusted from a minimum of 1.0 in. (25mm) to a maximum of 3.5 in. (90mm). The Eye Mark sensor is fixed at 0.33 in. (9mm). LABEL SENSOR ADJUSTMENTS CL408e and CL412e Both the Eye-Mark (refelective)and Gap (transmissive) sensors on the CL408e and CL412e can be adjusted over a limited range. They are both located in the Label Sensor Unit. The assembly can be adjusted by loosening the green Sensor Adjust knob located underneath the Label Transport Assembly and sliding the Label Sensor Unit to the desired position. The Gap sensor can be adjusted from a SATO CL Series "e" Printers PN 9001074 Rev. B Page 2-11 Section 2. Installation minimum of 0.67 in. (17mm) to a maximum of 2.5 in. (64 mm), and the Eye-Mark from a minimum of 0.25 in. (6mm) to a maximum of 2.1 in. (53mm). OPERATOR PANEL CL608e and CL612e LCD DISPLAY PANEL POWER LINE LABEL RIBBON ERROR LINE FEED DISPLAY PITCH PRINT Reserved DSW2 DSW3 OFFSET The CL608e/CL612e Operator Panel consists of five LED indicators, two momentary contact switches, three DIP switches, four adjustment potentiometers and one LCD Display. All of these are accessible from the front of the printer. They are used to set the printer operating parameters and to indicate the status of the printer to the operator. After you power on the printer, familiarize yourself with the keys and indicators as it will help you understand the configuration process. PRINT: OFFSET: Potentiometer to adjust print darkness (fine tuning). Potentiometer to adjust amount of back/forward feed for dispenser/cutter/tear-off bar position (+/-3.75 mm) Potentiometer to adjust home position of the label (+/- 3.75 mm). Affects stop position of label feed, print position and dispense position. Potentiometer to adjust the contrast of the LCD. LED, illuminated when the power is on. PN 9001074 Rev. B SATO CL Series "e" Printers PITCH: DISPLAY: POWER: Page 2-12 Section 2. Installation LABEL: RIBBON: LED, illuminated when label supply is out. LED, illuminated when ribbon motion sensor does not detect any ribbon motion. LED, illuminated when there is a system fault such as an open print head. LED, illuminated when printer is ready to receive data. It is turned on and off by toggling the LINE key. This indicator will blink while the printer is receiving data. Momentary switch. Pressing this key toggles the printer between the on-line and off-line mode. When the printer is on-line, it is ready to receive data from the host. This key acts as a pause during a print job by taking the printer off-line. It can also be used as a Pause function key to stop label during the printing process. Momentary switch. Pressing this key feeds one blank label through the printer when it is off-line. When the printer is on-line, another copy of the last label will be printed (can be disabled via the LCD panel). Located behind the Front Access Door. DIP switch array to set operational parameters of the printer. DSW1 is used to set the RS232 parameters and is located on the RS232 interface board. 2 Line x 16 Character LCD display. Used for setting operational parameters of the printer. ERROR: ONLINE: LINE: FEED: DSW2-3: LCD: SATO CL Series "e" Printers PN 9001074 Rev. B Page 2-13 Section 2. Installation OPERATOR PANEL CL408e and CL412e LCD DISPLAY PANEL TWO-COLOR STATUS LED LINE FEED x OPTION CONNECTOR PRINT x OFFSE x PITCH DSW2 DSW3 LABEL TAKEN THRESHOLD ADJUST x LABEL TAKEN LED Note: DSW1 (RS232 Parameter Select) is located on the RS232 Interface Board. The CL408e/CL412e Operator Panel consists of one two-color (red and green) LED indicator, two momentary contact switches, two DIP switches (a third is located on the RS232 interface card), four adjustment potentiometers and one LCD Display. All of these are accessible from the front of the printer, however some are not accessible unless the front cover is open. They are used to set the printer operating parameters and to indicate the status of the printer to the operator. After you power on the printer, familiarize yourself with the keys and indicators as it will help you understand the configuration process. PRINT: Located behind the Front Access Door. Potentiometer to adjust print darkness (fine tuning). Located behind the Front Access Door. Potentiometer to adjust amount of back/forward feed for dispenser/cutter/tear-off bar position (+/- 3.75 mm) Located behind the Front Access Door. Potentiometer to adjust home position of the label (+/- 3.75 mm). Affects stop position of label feed, print position and dispense position. PN 9001074 Rev. B SATO CL Series "e" Printers OFFSET: PITCH: Page 2-14 Section 2. Installation STATUS: Two-color (Red, Green) LED that indicates the following status conditions: Green - Illuminated when printer is ready to receive data. It is turned on and off by toggling the LINE key. Red -Illuminated when there is a system fault such as an open print head. LINE: Momentary switch. Pressing this key toggles the printer between the on-line and off-line mode. When the printer is on-line, it is ready to receive data from the host. This key acts as a pause during a print job by taking the printer off-line. It can also be used as a Pause function key to stop label during the printing process. Momentary switch. Pressing this key feeds one blank label through the printer when it is off-line. When the printer is on-line, another copy of the last label will be printed (can be disabled via the LCD panel). Located behind the Front Access Door. DIP switch array to set operational parameters of the printer. DSW1 is used to set the RS232 parameters and is located on the RS232 interface board. 2 Line x 16 Character LCD display. Used for setting operational parameters of the printer. Located behind the Front Access Door. This potentiometer is used to adjust the sensing level of the Label Taken Sensor. Active only when the Label Dispense option is installed. Located behind the Front Access Door. This connector is used for the cutter and dispenser optional accessories. Located behind the Front Access Door. This LED is illuminated when a label is not present in the Label Taken Sensor. If it is not illuminated, a label has been detected in the sensor and printing will be inhibited until it is removed. This LED is active only when the Label Dispense option is installed. It is used to adjust the Label Taken Sensor threshold. FEED: DSW2-3: LCD: LABEL TAKEN THRESHOLD: OPTION CONNECTOR: LABEL TAKEN: SATO CL Series "e" Printers PN 9001074 Rev. B Page 2-15 Section 2. Installation REAR PANEL Power On/Off Switch: AC Input: Turns power On or Off. Input 115V 50/60 Hz connector. Use the cable provided. Input power protection. Type 3A/250V. Slot to plug in an interface adapter. An adapter must be connected before the printer is operational.The adapter types available are: RS232C Serial I/F Module, DB-25P. IEEE1284 Parallel I/F Module, AMP 57-40360 Universal Serial Bus I/F Module Ethernet 10/100BaseT I/F Module Two connectors for optional PCMCIA Memory Cards. External signal connector, AMP 57-60140. CL608e and CL612e AC Fuse: Interface Slot: Memory Card Slot: EXT: Cover Plate Remove for access to Dispenser and Fan-Fold Slots PCMCIA Memory Expansion slot I/F Module Parallel Shown Power Switch AC Fuse External Accesory Connector AC Power Input Connector Page 2-16 PN 9001074 Rev. B SATO CL Series "e" Printers Section 2. Installation REAR PANEL Power: AC Input: Switch to turn power On or Off. Input 115V 50/60 Hz connector. Use the cable provided. Input power protection. Type 3A/250V. Slot to plug in an interface adapter. An adapter must be connected before the printer is operational.The adapter types available are: RS232C Serial I/F Module, DB-25P. IEEE1284 Parallel I/F Module, AMP 57-40360 Universal Serial Bus I/F Module Ethernet 10/100BaseT I/F Module Two slots for optional PCMCIA Memory Cards. External signal connector for Accessories, AMP 57-60140. CL408e and CL412e AC Fuse: Interface Slot: Memory Card Slot: EXT: Cover Plate Remove for access to Fan-Fold Slots I/F Module Parallel Shown External Accesory Connector PCMCIA Memory Expansion slot Power Switch AC Fuse AC Power Input Connector SATO CL Series "e" Printers PN 9001074 Rev. B Page 2-17 Section 2. Installation SWITCHES AND SENSORS Ribbon End Sensor: CL608e and CL612e This sensor is a motion detector that signals the printer when the ribbon supply is turning. When the print head is opened, this switch is activated and the printer will stop printing. This sensor unit contains two types of sensors, one for label gap and one for Eye-Mark sensing. Head Open Switch: Label Sensor Unit: Ribbon Motion Sensor Label Sensor Unit Miminum Eye-Mark Size .12 in (3 mm) W x .24 in. (6 mm) L Label Feed Direction Min. Inter-Label Gap 0.12" (3 mm) 1.0" (25 mm) to 3.5" (90 mm) Label Gap Sensor 0.33" (9 mm) Eye-Mark Sensor Backing Paper Inside Edge Label Inside Edge CL608 and CL612 Label Sensor Positioning Page 2-18 PN 9001074 Rev. B SATO CL Series "e" Printers Section 2. Installation SWITCHES AND SENSORS Ribbon End Sensor: CL408e and CL412e This sensor is a motion detector that signals the printer when the ribbon supply is turning. When the print head is opened, this switch is activated and the printer will stop printing. This sensor unit contains two types of sensors, one for label gap and one for Eye-Mark sensing. The sensors are adjustable over a limited range. This switch prevents printer operation when the Front Access Door is open. The Top Access Door must be open before the Front Access Door can be opened or closed. Head Open Switch: Label Sensor Unit: Front Access Door Interlock: Ribbon Motion Sensor Front Access Door Interlock Switch Miminum Eye-Mark Size .12 in (3 mm) W x .24 in. (6 mm) L Label Feed Direction Minimum Inter-Label Gap 0.12" (3 mm) 0.67" to 2.5" (17mm to 64mm) Label Gap Sensor Note: These positions are different from the M84XX printers. Label Inside Edge Inside Label Guide 0.25" to 2.1" (6 mm to 53mm) Eye-Mark Sensor Backing Paper Inside Edge CL408 and CL412 Label Sensor Positioning SATO CL Series "e" Printers PN 9001074 Rev. B Page 2-19 Section 2. Installation This page left intentionally blank. Page 2-20 PN 9001074 Rev. B SATO CL Series "e" Printers SECTION 3. CONFIGURATION PRINTER DIP SWITCH CONFIGURATION DIP Switch Panels There are two DIP switches (DSW2 and DSW3) located inside the cover. These switches can be used to set: · Thermal transfer or direct thermal mode · Label sensor enable/disable · Head check mode · Hex dump mode · Single Job or Multi-Job Receive buffer · Operation mode In addition, a third DIP switch is located on the RS232 Serial Adapter module and is used to set the RS232C transmit/receive parameters Each switch is an eight section toggle switch. The ON position is always to the top. To set the switches, first power the unit Off, then position the DIP switches. Finally, after placing the switches in the desired positions, power the printer back on. The switch settings are read by the printer electronics during the power up sequence. They will not become effective until the power is cycled. RS232 Transmit/Receive Setting (located on RS232 I/F Module) Data Bit Selection (DSW1-1). This switch sets the printer to receive either 7 or 8 bit data bits for each byte transmitted. DSW1 DSW1-1 Off On SETTING 8 data bits 7 data bits ON OFF 1 2 3 4 5 6 7 8 Parity Selection (DSW1-2, DSW1-3). These switches select the type of parity used for error detection. DSW1-2 Off Off On On DSW1-3 Off On Off On SETTING No Parity Even Odd Not Used ON OFF 1 2 3 4 5 6 7 8 DSW1