User manual SERVIS WASHING MACHINE

WASHING MACHINE OWNERS HANDBOOK CUSTOMER CARELINE 08705 168299 W A S H I N G M A C H I N E Customer Careline: 08705 168299 W A S H I N G M A C H I N E Thank you for purchasing a Servis Washing Machine. The responsibility for correctly installing your washing machine rests entirely with you, the owner, so please read the safety and installation instructions carefully. Remember, it may be necessary to pull your appliance from its working position for servicing so do not make the water and electrical connections too short. Do not tamper with the appliance until you have read and understood the instructions fully. INDEX INTRODUCTION Safety Instructions INSTALLATION Unpacking Instructions Electrical Information Levelling the Appliance Plumbing Installation OPERATION How to Do a Wash Laundry Preparation Loading the Appliance HINTS & ADVICE Detergents and Additives Care of Your Appliance Stain Removal Troubleshooting AFTER SALES SERVICE 2 3 4 6 7 11 13 13 14 15 17 19 20 1 W A S H I N G M A C H I N E SAFETY INSTRUCTIONS 1 2 3 4 5 6 7 Please read the installation and connection instructions before attempting to install this appliance. Ensure you have followed the 'Unpacking Instructions' section carefully. You should run an initial wash cycle without laundry to remove residues of factory-applied grease from the drum and tub. We suggest a rinse and spin programme with a small amount of detergent. It is important that when you have selected a rinse and spin programme, you attend the machine throughout the cycle, which will also ensure that all installation connections have been correctly made. It is also recommended after seven days use, that the connections to the outlet hoses are checked at the taps and the appliance. You may find some water deposits in the tub; this is the residue from the thorough testing, which your appliance was subjected to in the factory. Before using your appliance for the first time, please make sure that the mains voltage and supply indicated on the rating plate (situated inside the filter door on the front bottom right hand corner of the appliance) agree with the mains voltage where the machine is to be used. Before cleaning or care and maintenance work, make sure that the appliance is switched off. For safety reasons we strongly advise that you pull the mains plug out of the socket, switch off at the power point or completely remove the fuse box servicing the circuit (see Electrical Information). Never direct water onto the outer casing of the appliance. 8 9 10 Never use the supply lead to pull the mains plug out of the socket. Pull the plug. 11 Never operate the machine if the appliance shows visible signs of damage to the control panel, worktop or bottom plinth. 12 We advise that for your safety and the continued trouble free operation of your appliance, all repairs and maintenance should be carried out by an approved Servis UK engineer using only genuine parts. 13 Children may not realise the dangers of improper use of electrical appliances. Therefore, please ensure that children are kept away at all times. 14 During certain programmes, the glass on the porthole door could become very hot, please ensure therefore that children are kept away at all times. 15 When it is finally time to replace your washing machine, please make sure that you de-activate the door lock and cut the electrical supply lead, (after disconnecting) and dispose of the lead and plug safely. 16 If you operate this appliance incorrectly or use it for any purpose other than that for which it is intended, we cannot accept liability for any possible damage caused. 17 When cleaning the stainless steel drum, never use any iron-containing scouring agents or steel wool. 18 If the supply cord is damaged, it must be replaced by the manufacturer or its service agent. 19 The appliance must be positioned so that its plug is easily accessible. It is also important that your appliance has adequate ventilation and that air flow underneath the appliance is not impeded. WARNING! Socket outlets are not permitted in bathrooms, neither should any provision be made for connecting moveable electrical appliances. No stationary appliance is to be installed within reach of a person using a bath or shower. 2 W A S H I N G M A C H I N E UNPACKING INSTRUCTIONS 1 2 3 4 5 6 7 8 Washing Machine Owners Handbook Hot and Cold High Pressure Hoses Plastic Hole Plugs Water Inlet Cap Rubber Washers Mesh Filters Hose Crook To protect your new washing machine during transit, several internal components have been secured using transit screws; these must be removed before using the machine. NEVER remove the top or back panel whilst the machine is plugged into the electricity supply. PLEASE NOTE: The transit packaging must be removed before the machine is connected to the power supply. Removal of the transit packaging Fig 1 1 Remove all outer packaging from the machine (Fig 1). 2 Remove packaging base (Fig 1). A Fig 2 3 Remove the four screws using a 10mm spanner (A-B-C-D) (Fig 2). Fig 3 H 4 Insert a screwdriver in the holes that have been freed up and wobble the screwdriver to loosen the spacers (Fig 3) so they can be easily removed. Store the screws and spacers safely in case the appliance needs to be moved at a later date. If left in the appliance the spacers could cause damage. 5 Fill in the four holes with the four plastic hole plugs you can find in the user instructions bag (item 4). Replacing the Spacers Should you need to move the appliance to another location, the following steps should be taken before transportation. 1 2 3 4 Disconnect the appliance from the electricity supply. Remove the four plastic hole plugs. Insert spacers (Fig 3). Insert the four screws and washers A-B-C-D and re-tighten (Fig 2). 3 W A S H I N G M A C H I N E ELECTRICAL INFORMATION Before using this appliance ensure that the voltage in your home corresponds with the voltage indicated on the machine rating plate, which can be found inside the filter door - front bottom right hand corner. Warning ­ This appliance must be earthed. The mains lead of the appliance is fitted with a BS 1363A 13 amp fused plug. To change a fuse in this type of plug, proceed as follows: Fig 4 1 Remove the fuse cover (A) and the fuse (Fig 4). 2 Fit a replacement fuse which should be BS 1362 13 amp. Important: 1 The fuse cover must be replaced after changing a fuse. 2 In the event of a fuse cover being misplaced, the plug must not be used until a correct replacement is fitted. 3 Please ensure that the replacement fuse cover is of the same colour as the insert or has the colour embossed in words on the base of the plug. 4 For replacement fuse covers please consult your local electrical store. Please state the colour of your plug insert. If the fitted plug is not suitable for your socket outlets, it should be cut off and disposed of immediately to avoid a possible shock hazard should it be inserted into a 13 amp fuse elsewhere. A suitable alternative plug should then be fitted to a cable. Warning ­ This appliance must be earthed. Important: The wires of the mains lead fitted to this appliance are coloured in accordance with the following code: Fig 5 1 GREEN AND YELLOW ­ EARTH 2 BLUE ­ NEUTRAL 3 BROWN ­ LIVE As the colour of the wires in the mains lead fitted to this appliance may not correspond with the coloured markings identifying the terminals in the plug 9 (Fig 5), proceed as follows: 1 The GREEN & YELLOW wire must be connected to the terminal in the plug which is marked with the `E' or by the earth symbol or coloured green or green and yellow. 2 The BLUE wire must be connected to the terminal, which is marked with the `N' or coloured black. 3 The BROWN wire must be connected to the terminal in the plug, which is marked with the `L' or coloured red. 4 If the terminals in the plug are unmarked or if you are in any doubt as to the correct connections, consult a qualified electrician. 4 W A S H I N G M A C H I N E For the Republic of Ireland only The information given in respect of Great Britain will frequently apply, but a third type of plug and socket is also used, the 2-pin, side earthed type. In this case, the wire, which is coloured green and yellow must be connected to the earth contact and the other two wires to the two pins, irrespective of colour. The supply to the socket must be fitted with a 16 amp fuse. Warning Do not plug a tumble dryer and washing machine into an adaptor for connection to a single socket outlet. Plug the dryer and washing machine into separate socket outlets. Special Electronic System Your appliance is fitted with a special electronic system that allows your appliance to spin at very high speed if the load is distributed correctly. Prior to spin, the electronic system allows the drum to rotate in both clockwise and anti-clockwise directions to distribute the wash load evenly. If this doesn't happen, sometimes large towels and sheets tangle into a ball, the electronic system will recognise the imbalance in the drum and reduce the spin cycle. This will result in the wash items being more damp than usual. Where the imbalance is significant and could be detrimental to the appliance the system will automatically halt the spin cycle. The wash items will therefore be wet. If this happens, wait until the door safety inter-lock has released the door catch, remove the clothes, spread them out inside the drum and then reset the appliance to the spin programme. Note: If your appliance stops and your wash items are wet or more damp than usual, this is not a fault. The electronic system is there to protect your appliance against excessive movement and vibration. 5 W A S H I N G M A C H I N E LEVELLING THE APPLIANCE Having completed the electrical connections, move your appliance to its operating position. To minimise vibration and noise during spinning your appliance must be level and in firm contact with a well supported or preferably solid floor. Failure to level the appliance could lead to instability and consequent damage to adjacent equipment. Suspended, wooden floors or plinths might be needed to distribute the weight evenly. Fig 6 1 One or both of the front feet should be adjusted in order to level the appliance. The back feet also need to be secured by adjusting the nuts. (Fig 6). Fig 7 2 Screw the foot up or down until the appliance is level in both front to rear and side to side directions. Turn feet clockwise to lower the appliance (Fig 7). 3 Lock the feet by screwing up the nuts using a 16mm spanner so that they are in firm contact with the underside of the machine (Fig 8). Fig 8 6 W A S H I N G M A C H I N E PLUMBING INSTALLATION Location Modern washing machines spin at high speed. To avoid excessive vibration during spinning, install the appliance on a properly supported floor. Always leave at least 5cm of space on each side of the appliance to allow for possible vibration during spinning of unbalanced loads. Space for servicing and fitting Allow space on either side of the appliance for access and servicing. Water Board Regulations These instructions are intended only as a general guide and local by-laws and water board regulations regarding the water connections and drainage from the appliance must be observed. Water Pressure The appliance will operate within a wide range of water pressures. Hot Water (if fitted) minimum 5 N/cm2 (0.5 bar) (7 psi) maximum 10 N/cm2 (1 bar) (15 psi) Cold Water minimum 5 N/cm2 (0.5 bar) (7 psi) maximum 100 N/cm2 (10 bar) (150 psi) The height of the storage tank in the house must be a minimum of 8 feet above the top of the appliance to meet the minimum pressure requirements. Water Supply 1 2 3 4 Most domestic hot water systems are suitable. Multi-point gas heaters can be used if sufficient water pressure is available (check with manufacturer). Single point instantaneous gas water heaters MUST NOT BE USED. If you are in any doubt about the suitability of your hot water system, consult the manufacturer of the heating appliance or the Gas or Electricity Board. Water Connections All the connections and adaptors mentioned in this section can be purchased from your local builder, plumber or from large DIY stores and electrical outlets. Filling hoses Fig 9 All our washing machines are supplied with special high pressure filling hoses complete with a 3/4" BSP (19mm) female coupling. Important: Under no circumstances should this coupling be removed from the hoses (Fig 9). We will not accept any responsibility for failure of the hoses or water connections if the factory fitted couplings are removed. The hoses are designed to be long enough to stay connected while the appliance is pulled forward for cleaning and servicing. Fitting the hoses Important: Remove the hoses from their storage in the drum and fit them to the inlet valves situated on the rear panel of the appliance. Remember to fit the red hose to the red valve and to insert the rubber washers into the couplings. Insert the filter washers (Fig 11/12) in the other end of the filling hoses as shown. Screw the red hose to the hot tap and the other hose to the cold tap. 7 W A S H I N G M A C H I N E Fig 10 You should not need tools to make a satisfactory seal; excessive force may damage the connections (Fig 10). It should be sufficient to firmly tighten them by hand. Permanent Plumbing Please make provisions to shut off the water supply to the appliance completely. A separate isolation valve should be fitted. This will: Fig 11 1 Avoid the possibility of flooding when the machine is not in use. Fig 12 2 Allow the appliance to be moved for cleaning and servicing. If you do not have an existing installation for connecting your appliance, consult a qualified plumber. There are various methods available. Discharge into a standpipe - drainage Fig 13 Air gap 38mm (11/2") Min 570 - 670mm (221/2" - 261/2") The top of the standpipe should be approximately 610mm (24") from the ground. The dimensions from the floor to the underneath of the bend in the drain hose, should be between 570 - 670mm (221/2"-261/2") (Fig 13). The take off pipe must be capable of taking a flow of 6 gallons (27 litres) per minute. The minimum diameter of the standpipe must be 3.81cm (11/2") and there must be an air gap around the appliance drain hose when fitting into the standpipe. Recommended way to plumb in a washer dryer from a combined waste trap Inspection Elbow 8 W A S H I N G M A C H I N E Temporary connections Fig 14 Washing machine flexible discharge hose Anti-syphon unit Critical dimension not to exceed 670mm Sink Sink waste to S.V. pipe Washing Machine Spare flexible hose length for W/M withdrawal WM4 washing machine trap with hose adaptor Note: All flexible hose connections to be secured with 'Jubilee Clips' It is best to avoid temporary connections where possible. When the appliance runs from sink taps, it can mean that you are unable to use the sink for over an hour while the appliance completes a programme. In addition, very hot water will be discharged from the drain hose into the sink and this could be a safety hazard, especially if you have children close by. If you must make a temporary connection, be sure that you check the condition of your tap and keep children away from the discharge area. The closing of the water valve in automatic appliances is instantaneous and will cause back pressure to the tap. It is therefore essential that your taps are in good condition or they may leak during use. Even though your taps may be adequate for everyday use, it is advisable to check the spindle sealing gland of the tap before connecting your appliance for the first time. To do this, connect the appliance fill hoses to the tap using your chosen adaptor, making sure the hose sealing washer is in place. If water escapes from the top of the tap, the gland may need tightening or replacing. Tap adapters Tap adapters are available to fit the majority of tap designs. Always ensure that the mesh filter is correctly positioned in the fill hose coupling. These taps are normally fitted with 5/8" BSP threads (17mm). An adapter to convert the tap thread to the required 3/4" (19mm) is available from you local builder/plumber merchant. DO NOT CONNECT TO MIXER TAPS! 365mm 510mm Unit Height 900mm 9 W A S H I N G M A C H I N E Temporary drainage connection The 15 of the drain hose should be placed over the edge of the sink (Fig 15). Ensure that: Fig end 1 The hose cannot be easily displaced (a piece of string or wire can be threaded through the hole in the plastic moulded hose crook and then attached to the tap). 2 The water level in the sink cannot cover the end of the drain hose. 3 The plug is removed and the water is able to drain. 4 Children are kept away from the sink while the machine is in operation. 10 W A S H I N G M A C H I N E HOW TO DO A WASH IMPORTANT You should run an initial wash cycle without laundry to remove residues of factory-applied grease from the drum and tub. We suggest a rinse and spin programme with a small amount of detergent. Fig 16 1 2 3 Wash powder and conditioner compartment The detergent dispenser is designed to automatically flush detergents and additives into your appliance. It is divided into three compartments (Fig 16), which are as follows: 1 Pre-wash and bio powders 2 Main washing powder 3 Fabric conditioners NOTE: The detergent dispenser drawer and housing should be periodically cleaned to prevent a build up of detergent and fabric softener. The dispenser drawer is easily removed by pulling it out as far as it will go, then press on the plastic part of the conditioner grill marked `PUSH'. Rinse the dispenser drawer under the tap, dry and replace by slotting the top drawer into the runners on the top of the opening and close in the normal way. Before you commence washing, sort the clothes into suitable groups. Check that pockets are empty and that zips, buttons and hooks are closed. Tie apron strings and mend any tears or rips. Remember buttons that are not securely fitted could be removed during a wash and could cause damage to clothing and your machine. Always check clothing care labels before you select a wash programme. Fig 17 Load the laundry Open the door by pulling the catch outwards. Load the items to be washed one at a time and close the door (Fig 17). Fig 18 Add the detergent Open the detergent drawer by pushing the lower section of the drawer front Measure the required quantity of washing powder and pour it into the detergent compartment (Fig 18) or directly into the drum of the appliance if you are using a wash ball. (See section on Detergents and Additives). 11 W A S H I N G M A C H I N E Fig 19 Add the conditioner Pour the conditioner into compartment 3 (Fig 19) but do not exceed the MAX level. Close the drawer gently. If you slam the drawer, it could cause the conditioner to enter the appliance prematurely. Fig 20 Select the programme Turn the selector dial clockwise until the required programme number is opposite to the indicator mark on the selector dial (Fig 20). Select options required. Select the temperature - temperature must be selected This is only necessary if you are selecting a temperature lower than the defined temperature of the programme selected. Start up Check that: 1 The appliance is plugged in. 2 The water taps are on. 3 The drain hose is correctly positioned. Then push the ON/OFF button (Fig 21) to start. The programme is complete when the dial is pointing to `·', and the appliance has stopped. SWASH HETIC Fig 21 The end At the end of a programme the appliance automatically stops. Push the ON/OFF button to turn the appliance OFF. The door is controlled by a safety device, which releases 1 ­ 2 minutes after the end of the programme. Open the door once the safety catch is released and remove all the articles of clothing. When the programme has finished, you are advised to unplug the appliance and turn off the water taps. NOTE: Do not attempt to turn the programme selector dial anticlockwise. Should you turn past the required programme continue to turn the dial to reset. Do not turn the programme selector dial whilst the machine is switched on and working, if necessary switch off the machine before attempting to move the dial. 12 W A S H I N G M A C H I N E LAUNDRY PREPARATION Before you start washing, sort out your laundry into washing loads according to type of fabric, degree of soiling, colour fastness, drip dry, etc. All the articles in a load must be able to be washed at the same temperature. You will then obtain the best washing results. NOTE: Clothing care labels on all clothes must be adhered to at all times. 1 Check the clothing care label on all articles; if in doubt refer to the sections on main wash programmes & fabric guide. 2 Fasten zips ­ these can cause damage to other articles. 3 Tears and open seams should be mended before washing. 4 Secure loose buttons. 5 Empty pockets of all contents, coins, keys, etc. can cause internal damage to your appliance. 6 Put lace, belts and children's clothes (bootees, etc.) into a pillowcase to prevent tangling around clothes. 7 Treat any stains before washing (see section on "Stain removal"). 8 If you are unsure about the colour fastness of fabrics, wash in low temperature at 40oC. 9 New denims should be washed separately in case of colour run. Afterwards they can be washed according to instructions. 10 Bulky articles ­ sleeping bags, quilts etc, should be washed on the wool programme to get best results. Wash one at a time. LOADING THE APPLIANCE How much is in a load? Your appliance will wash the following dry weights. (Dependant on model). Cottons and Linens 6kg/5kg Absorbent materials, towels, nappies, flannelette 2.5kg Manufactured fibres 2kg Machine washable woollens 2kg/1kg Handwash 1.5kg A guide to the approximate dry weight of articles. Double sheet Single sheet Table cloth Bath towel Hand towel Tea towel Skirt Pyjamas Underwear Aprons Blouses Nightdresses 907gm 680gm 453gm 453gm 227gm 113gm 340gm 340gm 113gm 113gm 113gm 113gm (3/4 lb) (3/4 lb) (3/4 lb) (3/4 lb) (3/4 lb) (3/4 lb) Two typical loads: Programme 2 (Load 10lbs) 2 tea towels, 1 tablecloth, 2 bath towels, 2 hand towels, 1 single sheet, 2 double sheets. Programme 4 (Load 5 lbs) 5 pairs pants, 3 blouses, 2 nightdresses, 3 shirts 2 pairs pyjamas, 1 apron. IMPORTANT! DO NOT OVERLOAD Overloading will affect the efficiency of the wash and in the long term, it can damage the appliance. This is particularly important with machine washable wool, and with man made fibres, such as Acrilan, Bri-nylon, Terylene, Crimplene, Dralon, Trevira and Courtelle. They need plenty of room, so keep within the weight limit. Take them out of the appliance as soon as possible after the wash programme is completed. DO NOT UNDERLOAD To ensure smooth running, avoid spinning heavy items. Spinning underloaded may cause excessive vibration. So, if you do not have enough items in a particular group to make a reasonable load add a few towels. 13 W A S H I N G M A C H I N E DETERGENTS AND ADDITIVES How much and where? Deciding on the soil level of your clothes is very difficult. However it is also very important to make sure you dose the correct amount of detergent. to help you, we have included the soil level symbols as you see them on the Ariel pack. We have also explained what these soil levels mean and have included garment types and items which fall into each category. Soil levels Light soil - No stains are noticeable on the garments, youwould just like to refresh the clothes you've been wearing. (eg: sweaters, curtains, jackets). Normal soil - Garment that have been worn for a dy and which may show some stains, although not all stains are visible (eg: blouses, shirts). Heavy soil - Garments that have been worn for at least one day or are owrn in hgh body soil areas (eg: underwear, towels, socks, baby clothes). Very heavy soil - Items which are very dirty (for example kitchen towels) or garments which have tough stains on them such as mud, grass, motor oil (eg: tea towels, bed linen, sportswear). Getting the right dosage For the best laundry results, it's important to use the right amount of detergent. Modern washing machines use less water and some people believe it is okay to use less detergent. This is not true and will lead to problems in the wash. Detergent dosage is based on the amount of soil on the laundry and the hardness of the water. As well as ingredients designed to remove stains, detergents also contain ingredients which hold the removed stains in solution. Underdosing the detergent will result in too little of this ingredient being able to hold all of the removed stains in solution. This will build-up with time resulting in laundry which is not as white or bright as it should be. Underdosing: will result in limescale build-up in your machine thus reducing its efficiency and increasing the running cost. Overdosing: the detergent is uneconomical and may result in rinsing problems. By following the dosing table on your Ariel pack, you should be able to work out the correct amount of detergent for your particular wash load. NOTE: Always follow the recommended dosages of detergent, which can be found on every pack. Servis recommend the use of Ariel, Ariel Color and Ariel Non-Bio in their washing machines, all of these products are available in powder, liquid, tablet or liquitab form to kep you clothes looking newer for longer. 14 W A S H I N G M A C H I N E CARE OF YOUR APPLIANCE Successful washing and smooth running of your appliance depends on routine maintenance, which should be carried out on a regular basis. IMPORTANT: You must unplug the appliance before all cleaning and maintenance operations. Decalcification The water we normally use contains lime; therefore, it is a good idea to occasionally use a water softener powder in the appliance (more frequently in hard water areas). Add the powder according to the manufacturer's instructions. This will prevent the formation of lime deposits, which can affect the performance of your appliance. After each wash Leave the door slightly open. This helps prevent mould and stagnant smells forming inside the appliance. Turn the drum slowly so that no small items have been overlooked. Wipe the inside of the drum and door seal with a dry cloth (It is normal if a certain amount of water has collected in the rim of the door seal). Fig 22 Cleaning the drawer The drawer should be cleaned when there is a build-up of residual detergent. To remove the drawer, press on the plastic part of the conditioner grill marked 'PUSH' (Fig 22) then clean it by running it under warm water. External cleaning Use soap and water only and then dry thoroughly. Cleaning the filter A clean filter is important for correct functioning of the washing machine, so should therefore be cleaned after every wash. Fig 23 1 Open the panel, which is situated at the bottom, right corner on the front of the machine and place a container underneath to catch any spillage (It is normal for a certain amount of water to collect in the filter) (Fig 23). 2 Unscrew the filter ­ 2 turns anticlockwise (Fig.24) remove and rinse. 3 Replace the filter carefully, putting it on its guides, push in and screw it in firmly until black seal is showing. Fig 24 15 W A S H I N G M A C H I N E If the filter is blocked and the appliance is unable to drain, you will need to remove the water from the appliance at this stage. To do this: 1 2 3 4 Unhook the drain hose from the standpipe or sink. Hold the end of the hose over the bowl on the floor. The water should drain by gravity into the bowl. When the bowl is full, hook the hose back up and empty. Repeat the procedure until the water stops flowing. Clean the filter in the normal way. NOTE: Never remove the filter during a wash cycle, always wait until the appliance has finished its cycle and is empty. When replacing the filter ensure that it is securely retightened. This will prevent leaks and stop young children from being able to undo the filter. 16 W A S