WASHING MACHINE OWNERS HANDBOOK CUSTOMER CARELINE 08705 168299 W A S H I N G M A C H I N E Customer Careline: 08705 168299 W A S H I N G M A C H I N E Thank you for purchasing a Servis Washing Machine. The responsibility for correctly installing your washing machine rests entirely with you, the owner, so please read the safety and installation instructions carefully. Remember, it may be necessary to pull your appliance from its working position for servicing so do not make the water and electrical connections too short. Do not tamper with the appliance until you have read and understood the instructions fully. INDEX INTRODUCTION Safety Instructions INSTALLATION Unpacking Instructions Electrical Information Levelling the Appliance Plumbing Installation OPERATION How to Do a Wash Laundry Preparation Loading the Appliance HINTS & ADVICE Detergents and Additives Care of Your Appliance Stain Removal Troubleshooting AFTER SALES SERVICE 2 3 4 6 7 11 13 13 14 15 17 19 20 1 W A S H I N G M A C H I N E SAFETY INSTRUCTIONS 1 2 3 4 5 6 7 Please read the installation and connection instructions before attempting to install this appliance. Ensure you have followed the 'Unpacking Instructions' section carefully. You should run an initial wash cycle without laundry to remove residues of factory-applied grease from the drum and tub. We suggest a rinse and spin programme with a small amount of detergent. It is important that when you have selected a rinse and spin programme, you attend the machine throughout the cycle, which will also ensure that all installation connections have been correctly made. It is also recommended after seven days use, that the connections to the outlet hoses are checked at the taps and the appliance. You may find some water deposits in the tub; this is the residue from the thorough testing, which your appliance was subjected to in the factory. Before using your appliance for the first time, please make sure that the mains voltage and supply indicated on the rating plate (situated inside the filter door on the front bottom right hand corner of the appliance) agree with the mains voltage where the machine is to be used. Before cleaning or care and maintenance work, make sure that the appliance is switched off. For safety reasons we strongly advise that you pull the mains plug out of the socket, switch off at the power point or completely remove the fuse box servicing the circuit (see Electrical Information). Never direct water onto the outer casing of the appliance. 8 9 10 Never use the supply lead to pull the mains plug out of the socket. Pull the plug. 11 Never operate the machine if the appliance shows visible signs of damage to the control panel, worktop or bottom plinth. 12 We advise that for your safety and the continued trouble free operation of your appliance, all repairs and maintenance should be carried out by an approved Servis UK engineer using only genuine parts. 13 Children may not realise the dangers of improper use of electrical appliances. Therefore, please ensure that children are kept away at all times. 14 During certain programmes, the glass on the porthole door could become very hot, please ensure therefore that children are kept away at all times. 15 When it is finally time to replace your washing machine, please make sure that you de-activate the door lock and cut the electrical supply lead, (after disconnecting) and dispose of the lead and plug safely. 16 If you operate this appliance incorrectly or use it for any purpose other than that for which it is intended, we cannot accept liability for any possible damage caused. 17 When cleaning the stainless steel drum, never use any iron-containing scouring agents or steel wool. 18 If the supply cord is damaged, it must be replaced by the manufacturer or its service agent. 19 The appliance must be positioned so that its plug is easily accessible. It is also important that your appliance has adequate ventilation and that air flow underneath the appliance is not impeded. WARNING! Socket outlets are not permitted in bathrooms, neither should any provision be made for connecting moveable electrical appliances. No stationary appliance is to be installed within reach of a person using a bath or shower. 2 W A S H I N G M A C H I N E UNPACKING INSTRUCTIONS 1 2 3 4 5 6 7 8 Washing Machine Owners Handbook Hot and Cold High Pressure Hoses Plastic Hole Plugs Water Inlet Cap Rubber Washers Mesh Filters Hose Crook To protect your new washing machine during transit, several internal components have been secured using transit screws; these must be removed before using the machine. NEVER remove the top or back panel whilst the machine is plugged into the electricity supply. PLEASE NOTE: The transit packaging must be removed before the machine is connected to the power supply. Removal of the transit packaging Fig 1 1 Remove all outer packaging from the machine (Fig 1). 2 Remove packaging base (Fig 1). A Fig 2 3 Remove the four screws using a 10mm spanner (A-B-C-D) (Fig 2). Fig 3 H 4 Insert a screwdriver in the holes that have been freed up and wobble the screwdriver to loosen the spacers (Fig 3) so they can be easily removed. Store the screws and spacers safely in case the appliance needs to be moved at a later date. If left in the appliance the spacers could cause damage. 5 Fill in the four holes with the four plastic hole plugs you can find in the user instructions bag (item 4). Replacing the Spacers Should you need to move the appliance to another location, the following steps should be taken before transportation. 1 2 3 4 Disconnect the appliance from the electricity supply. Remove the four plastic hole plugs. Insert spacers (Fig 3). Insert the four screws and washers A-B-C-D and re-tighten (Fig 2). 3 W A S H I N G M A C H I N E ELECTRICAL INFORMATION Before using this appliance ensure that the voltage in your home corresponds with the voltage indicated on the machine rating plate, which can be found inside the filter door - front bottom right hand corner. Warning ­ This appliance must be earthed. The mains lead of the appliance is fitted with a BS 1363A 13 amp fused plug. To change a fuse in this type of plug, proceed as follows: Fig 4 1 Remove the fuse cover (A) and the fuse (Fig 4). 2 Fit a replacement fuse which should be BS 1362 13 amp. Important: 1 The fuse cover must be replaced after changing a fuse. 2 In the event of a fuse cover being misplaced, the plug must not be used until a correct replacement is fitted. 3 Please ensure that the replacement fuse cover is of the same colour as the insert or has the colour embossed in words on the base of the plug. 4 For replacement fuse covers please consult your local electrical store. Please state the colour of your plug insert. If the fitted plug is not suitable for your socket outlets, it should be cut off and disposed of immediately to avoid a possible shock hazard should it be inserted into a 13 amp fuse elsewhere. A suitable alternative plug should then be fitted to a cable. Warning ­ This appliance must be earthed. Important: The wires of the mains lead fitted to this appliance are coloured in accordance with the following code: Fig 5 1 GREEN AND YELLOW ­ EARTH 2 BLUE ­ NEUTRAL 3 BROWN ­ LIVE As the colour of the wires in the mains lead fitted to this appliance may not correspond with the coloured markings identifying the terminals in the plug 9 (Fig 5), proceed as follows: 1 The GREEN & YELLOW wire must be connected to the terminal in the plug which is marked with the `E' or by the earth symbol or coloured green or green and yellow. 2 The BLUE wire must be connected to the terminal, which is marked with the `N' or coloured black. 3 The BROWN wire must be connected to the terminal in the plug, which is marked with the `L' or coloured red. 4 If the terminals in the plug are unmarked or if you are in any doubt as to the correct connections, consult a qualified electrician. 4 W A S H I N G M A C H I N E For the Republic of Ireland only The information given in respect of Great Britain will frequently apply, but a third type of plug and socket is also used, the 2-pin, side earthed type. In this case, the wire, which is coloured green and yellow must be connected to the earth contact and the other two wires to the two pins, irrespective of colour. The supply to the socket must be fitted with a 16 amp fuse. Warning Do not plug a tumble dryer and washing machine into an adaptor for connection to a single socket outlet. Plug the dryer and washing machine into separate socket outlets. Special Electronic System Your appliance is fitted with a special electronic system that allows your appliance to spin at very high speed if the load is distributed correctly. Prior to spin, the electronic system allows the drum to rotate in both clockwise and anti-clockwise directions to distribute the wash load evenly. If this doesn't happen, sometimes large towels and sheets tangle into a ball, the electronic system will recognise the imbalance in the drum and reduce the spin cycle. This will result in the wash items being more damp than usual. Where the imbalance is significant and could be detrimental to the appliance the system will automatically halt the spin cycle. The wash items will therefore be wet. If this happens, wait until the door safety inter-lock has released the door catch, remove the clothes, spread them out inside the drum and then reset the appliance to the spin programme. Note: If your appliance stops and your wash items are wet or more damp than usual, this is not a fault. The electronic system is there to protect your appliance against excessive movement and vibration. 5 W A S H I N G M A C H I N E LEVELLING THE APPLIANCE Having completed the electrical connections, move your appliance to its operating position. To minimise vibration and noise during spinning your appliance must be level and in firm contact with a well supported or preferably solid floor. Failure to level the appliance could lead to instability and consequent damage to adjacent equipment. Suspended, wooden floors or plinths might be needed to distribute the weight evenly. Fig 6 1 One or both of the front feet should be adjusted in order to level the appliance. The back feet also need to be secured by adjusting the nuts. (Fig 6). Fig 7 2 Screw the foot up or down until the appliance is level in both front to rear and side to side directions. Turn feet clockwise to lower the appliance (Fig 7). 3 Lock the feet by screwing up the nuts using a 16mm spanner so that they are in firm contact with the underside of the machine (Fig 8). Fig 8 6 W A S H I N G M A C H I N E PLUMBING INSTALLATION Location Modern washing machines spin at high speed. To avoid excessive vibration during spinning, install the appliance on a properly supported floor. Always leave at least 5cm of space on each side of the appliance to allow for possible vibration during spinning of unbalanced loads. Space for servicing and fitting Allow space on either side of the appliance for access and servicing. Water Board Regulations These instructions are intended only as a general guide and local by-laws and water board regulations regarding the water connections and drainage from the appliance must be observed. Water Pressure The appliance will operate within a wide range of water pressures. Hot Water (if fitted) minimum 5 N/cm2 (0.5 bar) (7 psi) maximum 10 N/cm2 (1 bar) (15 psi) Cold Water minimum 5 N/cm2 (0.5 bar) (7 psi) maximum 100 N/cm2 (10 bar) (150 psi) The height of the storage tank in the house must be a minimum of 8 feet above the top of the appliance to meet the minimum pressure requirements. Water Supply 1 2 3 4 Most domestic hot water systems are suitable. Multi-point gas heaters can be used if sufficient water pressure is available (check with manufacturer). Single point instantaneous gas water heaters MUST NOT BE USED. If you are in any doubt about the suitability of your hot water system, consult the manufacturer of the heating appliance or the Gas or Electricity Board. Water Connections All the connections and adaptors mentioned in this section can be purchased from your local builder, plumber or from large DIY stores and electrical outlets. Filling hoses Fig 9 All our washing machines are supplied with special high pressure filling hoses complete with a 3/4" BSP (19mm) female coupling. Important: Under no circumstances should this coupling be removed from the hoses (Fig 9). We will not accept any responsibility for failure of the hoses or water connections if the factory fitted couplings are removed. The hoses are designed to be long enough to stay connected while the appliance is pulled forward for cleaning and servicing. Fitting the hoses Important: Remove the hoses from their storage in the drum and fit them to the inlet valves ...