SonicWALL Product Lifecycle SUPPORT SERVICES SonicWALL Last Time Buy Announcement for the SonicWALL SSL-VPN 4000 COMMUNICATIONS OVERVIEW: SonicWALL is initiating the Last Time Buy (LTB) notification for the SSL-VPN 4000. Last Time Buy is the first phase of the SonicWALL End of Life process outlined at the end of this document. The SonicWALL SSL-VPN 4000 represents the first generation SSL VPN appliance for medium-sized businesses introduced in Q3 2005, and has since been replaced by the SonicWALL SRA 4200 appliance. The SRA 4200 was introduced by SonicWALL in November 2009. The SSL-VPN 4000 has been in release for over four years and is no longer actively marketed as a new appliance. For these reasons, it is now time to transition to Last Time Buy status. All SSL-VPN 4000 customers can receive support as indicated in table 1 below. All official Product Lifecycle notifications and phase information is posted on the Support area of our Web site at http://www.sonicwall.com/us/support/3003.html. Products Affected Products affected by this ARM announcement are listed below: Table 1 End of Life Information Regions Products Product SKUs Last Time Buy Begins Last Time Buy Ends Active Retirement Mode Begins Last SonicWALL Appliance Firmware Upgrade Last Support Renewal (3 Yr) Last Support Renewal (2 Yr) Last Support Renewal (1 Yr) End of Support (All Levels) Worldwide (except Japan) SSL-VPN 4000 01-SSC-5960 April 1, 2009 May 31, 2010 June 1, 2010 (2) Major Firmware Upgrades or 18 monthswhichever comes first. Customers can still apply maintenance releases up to the End of Support date for supported firmware versions June 1, 2010 June 1, 2011 June 1, 2012 June 1, 2013 Table 2 Affected Product SKUs Product Description SSL-VPN 4000 SKU 01-SSC-5960 Replacement SKU Description SRA 4200 with 25 Users* Replacement SKU 01-SSC-5998 *Please note that the SRA 4200 user license can be upgraded to support up to 500 users. Table 3 Affected Support SKUs The "Last Day to Order" date indicates the date when the SKU can no longer be ordered for the SSL-VPN 4000. SSL-VPN 4000 Support SKU Description SKU Last Day to Order SonicWALL Dynamic Support 24 X 7 for SSL-VPN 4000 (3 Years) SonicWALL Dynamic Support 8 X 5 for SSL-VPN 4000 (3 Years) 01-SSC-6253 01-SSC-6250 June 1, 2010 June 1, 2010 Secure Upgrade Program Last Time Buy SonicWALL Software and Firmware Updates for SSL-VPN 4000 (3 Years) SonicWALL Dynamic Support 24 X 7 for SSL-VPN 4000 (2 Years) SonicWALL Dynamic Support 8 X 5 for SSL-VPN 4000 (2 Years) SonicWALL Software and Firmware Updates for SSL-VPN 4000 (2 Years) SonicWALL Dynamic Support 24 X 7 for SSL-VPN 4000 (1 Year) SonicWALL Dynamic Support 8 X 5 for SSL-VPN 4000 (1 Year) SonicWALL Software and Firmware Updates for SSL-VPN 4000 (1 Year) 01-SSC-6479 01-SSC-6252 01-SSC-6249 01-SSC-6478 01-SSC-6251 01-SSC-6248 01-SSC-6255 June 1, 2010 June 1, 2011 June 1, 2011 June 1, 2011 June 1, 2012 June 1, 2012 June 1, 2012 Last Time Buy Last Time Buy (LTB) is advanced notification to SonicWALL customers and partners that SonicWALL intends to start the end of life process. The duration of this phase is variable and depends on numerous factors including material availability, SonicWALL and channel inventory and end user demand. Last Time Buy is informational only; products in this phase are active. Active Retirement Mode Active Retirement Mode (ARM) is a statement by the company that it is no longer actively manufacturing or selling the product. Products in ARM are removed from all price lists and marketing collateral. The duration of this phase is typically two years. Limited Retirement Mode Limited Retirement Mode (LRM) is a statement by the company that it will no longer develop or release driver updates or bug fixes for these products. Depending on inventory, technical capability, customer demand and gross margin, SonicWALL will continue to offer support agreements on products in LRM. LRM is a discretionary phase in the product lifecycle process. End of Support End of Support (EOS) is a statement that the company no longer offers support for the product, and all remaining unique inventory or materials will be removed. ...