User manual SUZUKI SCAN CLIENT CERTIFICATE - INSTALLATION MANUAL

SCAN Client Certificate Installation Manual June 2006 Information System Department Suzuki Motor Corporation Procedure for Changing SCAN Certificate 1. OUTLINE............................................................................................................................................ 1 INTRODUCTION TO SCAN CLIENT CERTIFICATE .............................................................................................1 SCHEDULE ......................................................................................................................................................2 2. HOW TO INSTALL CLIENT CERTIFICATE .................................................................................... 3 PREPARE NEW CERTIFICATE ............................................................................................................................3 START INTERNET EXPLORER...........................................................................................................................3 INTERNET OPTIONS SCREEN ...........................................................................................................................3 CERTIFICATE MANAGER..................................................................................................................................4 CERTIFICATE MANAGER IMPORT WIZARD.......................................................................................................4 SELECT CERTIFICATE FILE 1 ...........................................................................................................................4 SELECT CERTIFICATE FILE 2 ...........................................................................................................................5 ENTER PASSWORD ...........................................................................................................................................5 SELECT A CERTIFICATE STORE........................................................................................................................6 FINISH IMPORT WIZARD...................................................................................................................................6 CONFIRMATION ADDING CERTIFICATE TO ROOT STORE ..................................................................................6 IMPORT HAS BEEN SUCCESSFULLY FINISHED ..................................................................................................6 CONFIRM INSTALLATION .................................................................................................................................7 FINISH INSTALLATION .....................................................................................................................................7 3. HOW TO ACCESS TO SCAN ............................................................................................................. 8 OPEN URL ......................................................................................................................................................8 SELECT CERTIFICATE ......................................................................................................................................8 4. FREQUENTLY ASKED QUESTIONS................................................................................................ 9 QUESTIONS INDEX ..........................................................................................................................................9 1. WHEN IS THE CERTIFICATE AVAILABLE? ......................................................................................................9 2. WE WANT TO CONNECT TO SCAN FROM MORE THAN ONE COMPUTER. .......................................................9 3. I CANNOT CONNECT TO SCAN. ...................................................................................................................9 4. HOW SHOULD I DO FOR EXPIRED CERTIFICATE?..........................................................................................9 5. CERTIFICATE IS LOST...................................................................................................................................9 6. SCAN ADMINISTRATOR HAS CHANGED. ......................................................................................................9 7. WHO SHOULD I CONTACT IF I HAVE ANY PROBLEMS OR QUESTIONS?..........................................................9 5. TROUBLE SHOOTING .................................................................................................................... 10 TROUBLE SHOOTING FLOW...........................................................................................................................10 1.0 CHECK CONNECTION TO ISP...................................................................................................................10 2.0 CHECK INSTALLATION OF CERTIFICATE................................................................................................... 11 3.0 SCAN LOGIN SCREEN .............................................................................................................................12 Procedure for Changing SCAN Certificate 1. Outline Introduction to SCAN client certificate In order to connect to SCAN, it's necessary to install client certificate into your computer. This manual introduces you detail about installation of the client certificate. Following diagram is brief workflow to get started using SCAN system. Suzuki Motor Corporation 1.Registering SCAN administrator in your company 2.Sending client certificate by e-mail 3.Installing client certificate SCAN Administrator in your company 4.Connecting to SCAN with client certificate SCAN Fig. 1 1 Schedule Procedure for Changing SCAN Certificate Please note that, in order to keep security of SCAN system, the client certificate will expire 730 days after the date issued. Suzuki Motor Corporation will inform SCAN administrator about updating procedure a month before the expiration. Jun. Registering SCAN Administrator Installing new certificate Getting started using new certificate Notice of updating certificate Expiration Jul. 2004 Aug. Sep. Oct. ... Jun. Jul. 2005 Aug. Sep. ... Using new certificate Schedule chart (In case certificate is issued in August, 2004) The point of SCAN certificate Client certificate is sent to SCAN administrator in your company by E-mail. Client certificate expires 730 days after the date issued. 2 Procedure for Changing SCAN Certificate 2. How to Install Client Certificate Prepare new certificate SCAN administrators at SCAN stations have received "SCAN certificate and password" from Suzuki Motor Corporation by E-mail. Please save the certificate to local folder on your computer. File name: certificate.pfx + Password Start Internet Explorer Start Internet Explorer, then choose [Internet Options ...] in [Tools] menu. *Following screen copy is captured from English version of Internet Explorer 6.0. Internet Options screen Choose [Content] tab and press [Certificates ...] button in the Certificates box, then Certificate Manager window will be shown. 3 Certificate Manager Procedure for Changing SCAN Certificate Press [Import ...] button, then Certificate Manager Import Wizard will be started. Certificate Manager Import Wizard Press [Next >] button. Select certificate file 1 Press [Browse ...] button. 4 Procedure for Changing SCAN Certificate Select certificate file 2 Open the folder, which the certificate file is saved, and choose it. Press [Next >] button. Enter password Type password for the certificate and press [Next >] button. 5 Procedure for Changing SCAN Certificate Select a Certificate Store Make sure that [Automatically select the certificate store based on the type of certificate] is selected, then press [Next >] button. Finish import wizard Press [Finish] button. Confirmation adding certificate to Root Store Press [Yes] button. Import has been successfully finished If following dialog is shown, the certificate has been successfully imported. Press [OK] button. 6 Procedure for Changing SCAN Certificate Confirm installation Make sure that imported certificate issued by SUZUKI TRUSTED NETWORK CA exists in [Personal] tab and the Expiration date is valid. Then, press [Close] button. Finish installation Finally, press [OK] button in Internet Options screen to close it. Then, All the steps of new certificate installation are finished. 7 Procedure for Changing SCAN Certificate 3. How to access to SCAN Open URL Start Internet Explorer and open following URL. https://scan.suzuki.co.jp/main/ * URL header is "https" not "http". * Please don't forget to add "/" to last of the URL. Select certificate Select certificate, which you have installed, and then press [OK] button. Login screen of SCAN will be shown. 8 Procedure for Changing SCAN Certificate 4. Frequently Asked Questions Questions Index 1. 2. 3. 4. 5. 6. 7. When is the certificate available? We want to connect to SCAN from more than one computer. I cannot connect to SCAN. How should I do for expired certificate? Certificate is lost. SCAN administrator has changed. Who should I contact if I have any problems or questions? 1. When is the certificate available? 2. We want to connect to SCAN from more than one computer. 3. I cannot connect to SCAN. When you have received certificate, the certificate is already available. Please install it and try to connect to SCAN. What you need to do is only installing new certificate into all those computers (with copied certificate file) by the same procedure mentioned in this document. Please refer to "Trouble Shooting" section in this document which will help you to solve your problem. If your problem will not be solved, please contact SCAN support desk with detailed report of your problem. Please refer to section 2 and start [Certificate Manager]. Then, select expired certificate and press [Remove] button. 4. How should I do for expired certificate? 5. Certificate is lost. First of all, please confirm SCAN administrator in your company whether he/she has original certificate or not. If he/she doesn't have it, please contact SCAN support desk and ask to reissue certificate. SCAN support desk send certificate to SCAN administrator by E-mail again. All notice related SCAN certificate will be informed to SCAN administrator in your company. Therefore, if SCAN administrator has changed, please inform SCAN support desk about new SCAN administrator. 6. SCAN administrator has changed. 7. Who should I contact if I have any problems or questions? When you have any problems or questions, please refer to this manual and try to solve them. Furthermore, SCAN administrator in your company may help you. If you cannot solve them, please summarize your problem or question and contact following SCAN support desk. SCAN support desk Information System Department Suzuki Motor Corporation E-mail: Fax: scan-admin@hhq.suzuki.co.jp (+81) 53-448-1497 9 Procedure for Changing SCAN Certificate 5. Trouble Shooting Trouble Shooting Flow If you have any problem regarding connection to SCAN, please follow the following flow and try to solve the problem. I cannot access to SCAN. 1.0 Can you connect to your Internet service provider (ISP)? No The problem is in the connection with your Internet service provider (ISP). Please ask network administrator of your company. Yes 2.0 Is SCAN certificate installed correctly? 2.1 No Re-install the certificate and try to access to SCAN again. Yes 3.0 Is the login screen of SCAN shown? 3.1 No A certain problem is in a SCAN system or your configuration of Internet Explore is inappropriate. Please contact SCAN administrator with the message of your Internet Explorer (a screen copy is the best). Yes Now you can use SCAN system. 1.0 Check connection to ISP Try to access popular web sites (http://www.yahoo.com etc) in order to check connection to your Internet service provider (ISP). 10 2.0 Check installation of certificate Procedure for Changing SCAN Certificate Start Internet Explorer and Choose [Internet Options] in [Tools] menu. Choose [Content] tab and press [Certificates ...] button in the Certificates box, then Certificate Manager window will be shown. Make sure that a certificate issued by SUZUKI TRUSTED NETWORK CA exists in [Personal] tab and the Expiration date is valid. 11 Procedure for Changing SCAN Certificate 3.0 SCAN login screen When you get following screen on your computer, you can use SCAN system. 12