User's Guide Norton AntiVirusTM User's Guide The software described in this book is furnished under a license agreement and may be used only in accordance with the terms of the agreement. Documentation version 11.0 PN: 10283763 Copyright Notice Copyright ©2004 Symantec Corporation. All Rights Reserved. Any technical documentation that is made available by Symantec Corporation is the copyrighted work of Symantec Corporation and is owned by Symantec Corporation. NO WARRANTY. The technical documentation is being delivered to you AS-IS and Symantec Corporation makes no warranty as to its accuracy or use. Any use of the technical documentation or the information contained therein is at the risk of the user. Documentation may include technical or other inaccuracies or typographical errors. Symantec reserves the right to make changes without prior notice. No part of this publication may be copied without the express written permission of Symantec Corporation, 20330 Stevens Creek Blvd., Cupertino, CA 95014. Trademarks Symantec, the Symantec logo, LiveUpdate, and Norton AntiVirus are U.S. registered trademarks of Symantec Corporation. Norton Internet Worm Protection is a trademark of Symantec Corporation. Microsoft, MSN, Windows, and the Windows logo are registered trademarks of Microsoft Corporation. AOL and CompuServe are registered trademarks of America Online, Inc. Pentium is a registered trademark of Intel Corporation. Yahoo! is a registered trademark of Yahoo! Inc. Other product names mentioned in this manual may be trademarks or registered trademarks of their respective companies and are hereby acknowledged. Printed in the United States of America. 10 9 8 7 6 5 4 3 2 1 Contents Chapter 1 Installation System requirements ......................................................... 5 Before installation ............................................................... 8 Install Norton AntiVirus .................................................... 9 After installation ................................................................11 For more information .......................................................13 Chapter 2 Feature summary Virus and threat protection features ............................18 Norton Internet Worm Protection features .................20 Chapter 3 Getting started Start Norton AntiVirus .....................................................24 About the main window ...................................................25 Activate your product .......................................................28 Turn off Auto-Protect temporarily .................................30 Chapter 4 Responding to emergencies What to do if a virus is found .........................................34 If Norton AntiVirus cannot repair a file ......................35 Look up viruses on the Symantec Web site ................36 If your computer won't start ...........................................37 If your product won't install ...........................................38 Create Emergency Disks .................................................39 If you need to use Emergency Disks ............................40 4 Contents Chapter 5 Frequently asked questions Explore the Symantec service and support Web site ......................................................................41 How can I find the version number? ............................41 If you need to uninstall ....................................................42 Troubleshoot virus and threat protection ....................43 Troubleshoot LiveUpdate .................................................47 Service and support solutions Index Installation 1 Before installing Norton AntiVirus, take a moment to review the system requirements. If you have difficulties installing Norton AntiVirus, see "If your product won't install" on page 38. System requirements To use Norton AntiVirus, your computer must have one of the following Windows operating systems: 1 1 1 Windows 98/Me Windows 2000 Windows XP Home or Professional Editions Installation of Norton AntiVirus is not supported on NEC PC98, Windows 95/NT 4.x, Macintosh, Linux, or server versions of Windows 2000/2003/XP computers. w If you are planning to upgrade your Windows operating system from Windows 98/Me to Windows 2000/XP, you must uninstall Norton AntiVirus first and then reinstall after the upgrade is complete. 6 Installation System requirements Your computer must also meet the following minimum requirements. Operating system Requirements Windows 98 1 1 1 133-MHz processor 64 MB of RAM 90 MB of available hard disk space CD-ROM or DVD-ROM drive VGA video Internet Explorer 5.5 or later 150-MHz processor 64 MB of RAM 90 MB of available hard disk space CD-ROM or DVD-ROM drive VGA video Internet Explorer 5.5 or later 133-MHz or higher processor 64 MB of RAM 125 MB of available hard disk space CD-ROM or DVD-ROM drive Internet Explorer 5.5 or later 300-MHz or higher processor 128 MB of RAM 125 MB of available hard disk space CD-ROM or DVD-ROM drive Internet Explorer 6.0 1 1 1 Windows Me 1 1 1 1 1 1 Windows 2000 Professional Edition 1 1 1 1 1 Windows XP Editions 1 1 1 1 1 w If you are installing on Windows 2000/XP, you must install with administrator privileges. Installation System requirements 7 Supported email clients Email scanning is supported for any POP3-compatible and SMTP-compatible email client including: 1 1 1 Microsoft Outlook Express version 4, 5, 6 Microsoft Outlook 97/98/2000/XP/2003 Netscape Messenger version 4, Netscape Mail version 4, 6, 7 Eudora Light version 3, Eudora Pro version 4, Eudora 5, Eudora 6.0, Eudora 6.0J Pegasus 3 IncrediMail XE Becky! Internet Mail 1.x, 2.0 AL-Mail32 1.11 Datula 1.x PostPet 2.1, 2.06, 3.0 1 1 1 1 1 1 1 Unsupported email programs Norton AntiVirus does not support the following email clients: 1 1 1 1 1 IMAP AOL POP3s with Secure Sockets Layer (SSL) Web-based email such as Hotmail and Yahoo! Mail Lotus Notes About encrypted email connections Norton AntiVirus does not support email connections that use Secure Sockets Layer (SSL). SSL is a Netscape protocol that is designed to provide secure communications on the Internet. If you use an SSL connection, you are not protected by Norton AntiVirus. To send email messages through SSL connections, turn off incoming and outgoing email protection in Norton AntiVirus. 8 Installation Before installation To send email messages through an SSL connection 1 In the main window, click Options. If a menu appears, click Norton AntiVirus. If you set a password for Options, Norton AntiVirus asks you for the password before you can continue. 2 In the Options window, click Email. 3 Click OK. 4 Uncheck Scan incoming Email (recommended). 5 Uncheck Scan outgoing Email (recommended). 6 Resend your email message. w Supported instant messenger programs The following instant messenger programs are supported: 1 1 1 1 AOL Instant Messenger, version 4.7 or later Yahoo! Messenger, version 5.0 or later Windows Messenger, versions 4.7 or later MSN Instant Messenger, versions 4.6, 4.7, 6.0 or later. Version 5.0 is not supported. Before installation See "Create Emergency Disks" on page 39. Before you install Norton AntiVirus, you must prepare your computer. If your computer cannot start from a CD, create Emergency Disks. Prepare your computer If you have an earlier version of Norton AntiVirus, the new version automatically removes the earlier version. If your version is earlier than 2003, you must uninstall it before installing the new version. If you have Norton AntiVirus 2004, Norton AntiVirus 2004 Professional, Norton AntiVirus 2003, or Norton AntiVirus 2003 Professional, you can transfer your existing option settings to the new version of the product. Installation Install Norton AntiVirus Before you install Norton AntiVirus, do the following: 1 9 If you have any other antivirus programs on your computer, you must uninstall them and restart your computer before installing Norton AntiVirus. To uninstall other antivirus programs, see the user documentation that came with each program. Close all other Windows programs before installing Norton AntiVirus, including those programs that are displayed in the Windows system tray. 1 Install Norton AntiVirus You can install Norton AntiVirus from the CD or from the file that you downloaded. To install Norton AntiVirus See "If the opening screen does not appear" on page 10. 1 Do one of the following: If you are installing from a CD, insert the CD into the CD-ROM drive. 2 If you downloaded your copy of Norton AntiVirus, double-click the file that you downloaded, and then click Install. 2 2 In the Norton AntiVirus 2005 Setup window, click Next to begin the installation. 3 Read the License Agreement, and then click I accept the License Agreement. If you decline, you cannot continue with the installation. 4 If prompted, type the product key. 5 Click Next. 6 In the Pre-Install Scanner window, click Start Scan to scan your computer before installing Norton AntiVirus. If an infection is detected in an active program, Norton AntiVirus may shut it down. Save all your data before you begin. 10 Installation Install Norton AntiVirus 7 Do one of the following: 2 If you want to end the scan, click Stop Scan. 2 If a virus is detected, for each file that you want to delete, click Delete. 8 If you want to see the results of the scan, click View Details, and then OK to exit. 9 Click Next. 10 Select a folder into which you want to install Norton AntiVirus. If you are running Windows 98/98/Me, ensure the folder's drive has 90 MB of available hard disk space. If you are installing on Windows 2000/XP, ensure you have 125 MB of available hard disk space. 11 Click Next. The Installation Progress window tracks the progress of the install, and displays the components that are necessary to run Norton AntiVirus. See "After installation" on page 11. 12 Click Restart Windows Now (recommended) to complete the installation. 13 Click Finish. If the opening screen does not appear Sometimes a computer's CD-ROM drive does not automatically run a CD. To start the installation from the CD 1 On your desktop, double-click My Computer. 2 In the My Computer window, double-click the icon for your CD-ROM drive. 3 In the list of files, double-click Cdstart.exe. Installation After installation 11 After installation Should Norton AntiVirus prompt you to restart your computer, do so, and when Windows loads, the Configuration Wizard will appear. Otherwise, the Configuration Wizard appears after you install Norton AntiVirus. Use the Configuration Wizard The Configuration Wizard lets you activate and register Norton AntiVirus, launches LiveUpdate and a full system scan, and then schedules a weekly scan of your computer. You must be online to activate your product. w If you choose not to register the software using the Configuration Wizard, or if registration fails for some reason, you can register by using the Product Registration option on the Help & Support menu in Norton AntiVirus or by visiting the Symantec Web site at www.symantec.com. To use the Configuration Wizard 1 In the opening Configuration Wizard's window, click Next. 2 In the Product Activation window, click Activate and register your product now (recommended). 3 Click Next. 4 In the first Registration window, in the drop-down list, select the Country/Region from which you are registering. 5 If you would like information from Symantec about Norton AntiVirus, check the method by which you want to receive that information, type your email address, phone number, and then click Next. 6 Check the box if you want to receive postal mail from Symantec. 7 Type your name and address, and then click Next. 8 In the Activation window, verify that you are connected to the Internet, and then click Next. 12 Installation After installation 9 In the Activation Complete window, click Print key to print a copy of the product key for your records, then click Next. 10 Review the subscription information, and then click Next. 11 If the Security window appears, Symantec recommends that you leave the default option checked and continue using Norton AntiVirus to protect your computer. 12 Click Next. Norton AntiVirus automatically performs the following post-installation tasks: Run LiveUpdate Ensures that you have the latest virus protection. Performs a full system scan. Schedules a weekly scan of your local hard drives. You must have Microsoft Scheduler installed to use this option. Scan for Viruses Schedule weekly scans of local hard drives 13 Click Finish to launch the tasks. Read the Readme file The Readme file contains technical tips and information about product changes that occurred after this guide was printed. It is installed on your hard disk in the same location as the Norton AntiVirus product files. To read the Readme file 1 On the Windows taskbar, click Start > Programs > Norton AntiV ...